No Response From UKeasily For Dedicated Server Order

I am posting this to tell my experience with UKeasily. I ordered a dedicated server from UKeasily on 8th March.

I did a research on WHT and chatted with their live help. Everything seems great. A tracert to their test IP also shows their server in good location and returned good net stats for me.

However, everything changed after I putting down my orders and paid the money. 8th March is a saturday and I do not expect them to act on week end. I phoned them on monday 10th March and got firm words from them that my order was received and the server will be ready in 48 hours. I was happy to hear it.

Then the bad news come. The dedicated server is not ready on 13th March. I waited for another day to call UKeasily. But only to find out that the UKeasily's telephone numbers are either no longer in use or go to answering machine. UKeasily's live chat has been offline for 5 days. Messages left out on their support system was not answered.

I did receive an email from google checkout telling me that UKeasily informed them the server order was shipped. I myself then checked my email box but found nothing. Called UKeasily again, still the answering machine.

I am running dedicated servers on UK2, OVH and Godaddy. Those companies may have slower server installation time but with good level of support. The level of service received from UKeasily is disappointing.

Beware if you were about to buy from UKeasily as of now. A server company that has the live chat offline for more than 5 consecutuve days and not answering even sales calls may not provide enough technical support while you need it. If you check their website, their live chat is still offline and sales number still goes to answering machine.