Nocster Order Time
Apr 10, 2008
Well I ordered a nocster server about 12 hours ago, received the billing authorisation form (im a new client) and completed that scanned it along with id and utility statement and emailed it back to the auth address etc.
I'm yet to receive an email or anything accepting it and im just a little concerned that it didnt get through due to being a large email with attachements etc.
So my question is...how long does it usually take for billing to approve you and do they send you an email stating as such?? Also how long till server delivery on average?
I know that actual server delivery can take up to 5 days etc, im just interested on the average.
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Apr 28, 2009
It had an Abuse Incident over the last 24 hours and missed the deadline they gave to clean it up. Being in Australia the time differences can make it difficult to always catch an Abuse Incident. Anyway so the server is disconnected and we have to pay a reconnection fee, ok fair enough.
As soon as the server went offline I became aware of the issue and contacted their support.
They said I need to pay the Abuse Invoice, so I said ok and went to my Client Area and there was no Abuse Invoice. So I tell the technician that there is no invoice in my account, he says, oh ok there must be a billing problem and passes it over to "Customer Service".
Hours later there is still no response from customer service and my server is still offline.
I shouldn't have my server OFFLINE while waiting for them to sort out their billing problem. Them getting their Abuse Invoice paid is NOT A TIME CRITICAL matter.
A server outage is a TIME CRITICAL MATTER.
Here I am still waiting and nothing is being done, my server is still OFFLINE. I have no problem paying the Abuse Invoice, but the server outage just goes on and on because they can't seem to generate the Abuse Invoice that they require me to pay.
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Mar 8, 2008
I would like information on who the customer is burstnet / nocster on dedicated servers, as is the quality of service and especially the time to support the cradle.
I can wait 3 days for activation or more what interests me is the quality of service.
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Jun 28, 2008
I got a new server from Nocster today with a 80GB drive. Went to look at my fee disk space and I notice the largest partition is only 48GB... yuck. Then I noticed the way they partitioned the drive:
Filesystem Size Used Avail Use% Mounted on
/dev/hda5 2.0G 332M 1.6G 18% /
/dev/hda1 99M 24M 70M 26% /boot
tmpfs 498M 0 498M 0% /dev/shm
/dev/hda8 48G 11G 36G 23% /home
/dev/hda6 996M 34M 911M 4% /tmp
/dev/hda3 9.7G 1.4G 7.8G 16% /usr
/dev/hda2 9.7G 201M 9.0G 3% /var
This is definately something I'm not used to. Putting all these things on seperate partitions like that is really going to make it difficult for me to utilize all my disk space. On every other server I've had, all the free space was under / with partitions just for /boot and /dev/shm. Is there anyway to fix this without reinstalling the OS?
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May 27, 2008
First of all I have to admit that I saw all the negative reviews for this provider and yet due to responses where they claim to have new management and that these were isolated incidents I decided to try their service. HUGE MISTAKE.
I ordered a Windows VPS with Plesk.
Let's start with the initial setup/billing process. After signing up on the site and picking all my options I'm directed to make a payment; however, at no time did I receive a running total from the site itself. This strikes me as an incredibly simple thing to provide the customer and is just one of the many examples where you could claim that these individuals are not detail oriented. Regardless, I'm not incapable of adding together the cost myself.
One of the first things I noticed was that any of the Plesk interfaces were not available remotely. So I submitted a ticket to get this issue resolved.
>>Since receiving the VPS I have been unable to access the
>>control panel remotely. This includes the url provided with my
>>initial email [url] and the plesk
>>control panel found at ([url]. Windows
>>firewall was initially disabled and has remained so at this
>>time.
>>Any assistance you could render in this matter would be >>appreciated.
>>Thank you,
>>ZenDraL
My first response was just that my ticket was reassigned to a "Senior Windows Support representative to better assist you".
I shudder to think of the assistance I would have received otherwise, since I consider the assistance that I received to be seriously under par.
Two days later I receive the following response from the "Senior Representative":
>>Hello,
>>You should be connecting to your VPS with remote desktop.
>>The VZPP and VZCP only provide limited features, and are unstable at this time.
>>Please use remote desktop instead to configure your server.
>>If you are having problems accessing it with remote desktop, please let me know.
>>David M. Stein
I have no idea how he received the impression that I was attempting to use RDP via the Plesk CP.
After finally getting the representative to understand what is plainly stated in the original email I am told that I have not purchased Plesk and asked if I would like to purchase it again.
Personally I'm appalled at the fact that this individual would be unable to correctly ascertain what I had in fact purchased. After sending in another reply including the contents of my bill the technician is finally willing to concede that indeed I had paid for Plesk.
So we're now 6 days into this ticket when I'm told that this is an issue with the latest version of Virtuozzo.
After 15 days of silence from them, I request an update as to the status only to be told:
"Evidently this is some sort of new bug with the latest version of Virtuozzo 4.0, and Parallels/Swsoft is still investigating the issue. "
Then 8 more days of silence from them before I decide to cancel my service and try out somebody new.
On top of this my site loaded incredibly slowly from every connection that I and others tested it from. Performing speed tests I saw that my server was only uploading at 50 KB/s.
If you are considering purchasing services from Burst.NET or Nocster the only thing I could recommend is to avoid them like the plague.
I've attached a full copy of the transcript should anyone want to see it for themselves.
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Apr 20, 2008
How much Notice do I need to give nocster/burst before cancelling?
Not ready to cancell just yet but probably will be at the end of next month. (Moving to co-lo and as i'm in the UK burstnet's datacenter would be a bit far to travel so Won't be using them for Co-lo)
Couldn't find mention of the minimum notice period on their site.
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Jul 25, 2008
burst.net / nocster support line rarely answered
When I try calling their support line or sales line the phone is rarely answered during business hours,,
during off peak times I am never able to reach a support rep, (burst / nocster claims 24 hour support ,,)
does anyone else experience this>? or is there something wrong with my phone?
How is anyone supposed to buy dedicated hosting from burst / nocster if they never answer their support line,, (what happens during emergencies?)
is this because burst.net is a budget level provider e.g. do not have sufficient support staff after hours?
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Jan 2, 2009
I don't know if you've already experienced this but I really want a server from Kimsufi (from OVH) but I can't go trough their confirmation step where they need to send me a SMS with an activation code. I'm from Canada and althought the support told me it should work I have never received their SMS (and even tried my friends' cellphone numbers)
The support also said that I could choose the "skip verification" step and go trought the process, but when I try this, the process goes back to the SMS verification step with an error message telling me I didn't enter the right code (Since I entered nothing of course)
Has anybody ever had any problem like this? I have a friend who's from France and he said it was lightning fast, so I'm wondering if my only option is to find someone who will activate my account for me in Europe.
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Oct 31, 2009
i just ordered a new server in Limestonenetworks.
I'll post my experience here about they
I ordered the following server:
[url]
If everything goes all right i'll make sure to give they the best Review i can give to a company!
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Aug 13, 2007
hours after I ordered, I contact them and they say my payment wasnt recieved.
I checked my email, "Sale transaction has been completed", "Your payment ID xxxxxxxx was successful"
etc.
The payment went through, and they're saying i never paid
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Oct 4, 2009
I bought Gigenet.com server.
How long after the server opens
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Dec 5, 2008
Find a good coupon code for shared hosting services? Share it!
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Mar 15, 2007
36 Hours ago i placed an order at dynu.com
I paid the company via Paypal right away and havent heard a thing since. I tried to write and call the phonenumbers listet, but no response
Have any of you guys had bad bad experiences with this company?
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Nov 11, 2008
This is a rare issue i have on a RHEL 5.2 + cPanel server.
Server time is:
Tue Nov 11 17:02:51 CST 2008
Squirrelmail time show:
Code:
Last Refresh:
Tue, 5:02 pm
So, that is correct too..
But email arrives with -4 hours time, example:
webmaster@xxx.com 1:03 pm testing email
I already rebooted httpd, exim, and imap server, and the server itself too.. and problem stills.
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Oct 25, 2007
As a blog host will you delete a blog without a court decision?, or a rejoinder from the displeased party?
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Jun 8, 2007
The onboard NICs on one our machines have become faulty, but due to their being no spare card slots on the server - a USB NIC has been used as a replacement.
This was fine, until the machine had to be reset - and on reboot MS SQL and Merak both failed - the reason being they load up *before* the USB driver kicks in for the nic (MS SQL for example tries to start, cannot listen on the IP then fails - Merak loads up, but doesn't bind -- even after the card comes up).
So my question is, is there a way to make the USB drivers load up first, or somehow put a delay on MS SQL and Merak?
MYSQL doesn't seem to be affected .... but that could just be fluke...
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May 12, 2014
Some of our clients have alot of webspaces (resellers that migrated from Expand) and having to order the list of webspaces each time they want to move to another domain is causing them some hassle. Is there a way to set the webspaces to order by name by default?
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Jan 6, 2008
I got report from webceo that I have some issues. May someone help me fix this?
DNS Lookup: 0.22 sec
Connect time: 0.33 sec
Host ping: 0.10 sec
That mean too slow with the other sites!
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Sep 25, 2008
I can't get access to a certain site. I always get the page with:
network time out - server at *** takes to long to respons. More people have noticed this and apparently it only happens to people with certain specific providers. And not all the time. Some times they DO get access eventy to they belong to the same ISP. So I guess an ISP isn't blocking access to it otherwise it would be permenantly/The site administrator insists that certain ISP's are blocking his site. He's hosting it on his own server. The domain belongs is registered at namecheap.com.
If an ISP is blocking this site (if that's possible?), that would lead to that 'network timeout' page wouldn't it?
What is the most likely reason for getting a timeout page anyway?
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May 29, 2008
ordered at 5/28/2008
No response yet
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Mar 17, 2008
I am posting this to tell my experience with UKeasily. I ordered a dedicated server from UKeasily on 8th March.
I did a research on WHT and chatted with their live help. Everything seems great. A tracert to their test IP also shows their server in good location and returned good net stats for me.
However, everything changed after I putting down my orders and paid the money. 8th March is a saturday and I do not expect them to act on week end. I phoned them on monday 10th March and got firm words from them that my order was received and the server will be ready in 48 hours. I was happy to hear it.
Then the bad news come. The dedicated server is not ready on 13th March. I waited for another day to call UKeasily. But only to find out that the UKeasily's telephone numbers are either no longer in use or go to answering machine. UKeasily's live chat has been offline for 5 days. Messages left out on their support system was not answered.
I did receive an email from google checkout telling me that UKeasily informed them the server order was shipped. I myself then checked my email box but found nothing. Called UKeasily again, still the answering machine.
I am running dedicated servers on UK2, OVH and Godaddy. Those companies may have slower server installation time but with good level of support. The level of service received from UKeasily is disappointing.
Beware if you were about to buy from UKeasily as of now. A server company that has the live chat offline for more than 5 consecutuve days and not answering even sales calls may not provide enough technical support while you need it. If you check their website, their live chat is still offline and sales number still goes to answering machine.
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Jan 11, 2008
Does the iptables service need to be running in order for APF to function? If so, can APF act like it is running, when the iptables service is not running, thus giving you a false sense of security?
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Jun 17, 2013
I have vhost setup for test of a new website. I want to allow access on the localhost, and, from one IP from the Internet (redacted). Apache serves the site just fine on the server but I can't access the site from my the "xxx...." IP.
I'm using a physical path to test from the public IP as follows:
xxx.xxx.xxx.xxx/~user/test/index.html
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Jun 17, 2013
I have vhost setup for test of a new website. I want to allow access on the localhost, and, from one IP from the Internet (redacted). Apache serves the site just fine on the server but I can't access the site from my the "xxx...." IP.
I'm using a physical path to test from the public IP as follows:
Quote:
http://xxx.xxx.xxx.xxx/~user/test/index.html
Apache v2.2
RHEL6
UserDir configured/running
SuExec configured/running
Below is the relevant vhost block in httpd.conf:
Code:
<VirtualHost *:80>
ServerName test
ServerAlias test
DocumentRoot /home/user/public_html/test
<IfModule mod_fcgid.c>
[Code] .....
I don't have a FQDN as yet, so I just made a entry in /etc/hosts as follows:
Code:
127.0.0.1 test
Here is an excerpt from the Apache error log:
Quote:
[Mon Jun 17 12:02:16 2013] [error] [client xxx.xxx.xxx.xxx] client denied by server configuration: /home/user/public_html/test/index.html
I've checked the firewall and the /etc/hosts.allow- that's not it. I've read the Apache docs and in the vhost block Allow should be evaluated last, and apparently is matching localhost but is not matching my IP.
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Mar 2, 2014
I have the 3 default plans for hosting, Bronze, Silver and Gold
When they display, they come up as Bronze, Gold and Silver
Is there a way that I can change the display order? It seems to be doing them in alphabetical order instead of how I want them.
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May 5, 2008
I used Burstnet dedicated service for more than 2 months & would like to post a review here:
Initially I ordered a server before two months from Burstnet, Burstnet (Nocster) took more than a week to setup. After waiting for a week I got the server. Never received remote reboot port , though they billed me for it every month.
Initially it was working fine. After 7 days approx , my server was inaccessible , I added a support ticket to reboots & got reply that my server was suspended due to lack of reply of the abuse warnings they sent me , while I had got an abuse alert before a day informing me about spam mails somebody sent from a vps, I had already replied to the alert that I suspended the vps of spam mail user & had also got email from Burst saying: " Thank you for taking the time to contact the BurstNET Abuse Dept.
BurstNET in no way condones any spam related........"
it was confirmed that they had received my reply for abuse alert. I informed them this in ticket, they replied they did not receive any reply from me. I provided them email headers & it was clearly showing that the mail was delivered to burst, later they said that the mail was delivered but was not reached to their support desk & they reactivated my server. There was 5 - 6 hrs down time , while there was no fault from me.
See the screen shots below: ....
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Apr 6, 2008
2008-04-06 08:52:32.597ERRORApache Binary Path must be set properly in order replace Apache, fall back to 'Reload on configuration file change'.
2008-04-06 08:52:32.602WARN[configerver:listener] No listener is available for normal virtual host!
2008-04-06 08:52:32.604ERROR[config:template:centralConfigLog] Listener [Default] does not exist
2008-04-06 08:52:32.605ERROR[config:templateHP_SuEXEC] Listener [Default] does not exist
2008-04-06 08:52:32.605ERROR[config:template:EasyRailsWithSuEXEC] Listener [Default] does not exist
2008-04-06 08:52:32.617WARNStandard Edition only support up to 5 Apache vhosts.
I did everything on the litespeed setup I was soppose to found at their wiki site. But still I recieve these errors, LiteSpeed works on my server because httpd is disabled and LiteSpeed is responding to request now.
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Sep 13, 2014
I am having to restart https after a reboot in order to get the virtual hosts working.
If I DON'T restart https, all I get is the system default page and NOT the individual vhost index pages.
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Feb 2, 2008
I find that I like using CPanel with addon domains in a new unlimited domains shared plan rather than using WHM with each name having its own CPanel in a reseller plan (which I have been used to until now at another host). The only problem is that all the addon domains are out of order - they are not even in the order in which I add them. This puts a damper on things and makes managing them much less efficient than one would expect with the addons in order.
After putting in a support ticket, I was told they can't do anything about it at all. They told me the order of the listing is the order in the "mail server apache configuration."
After posting this matter here in the Apache forum, I have been informed by an SP member that the answer I got wouldn't hold any water at all, or more accurately, consists of a whole lot of smoke. As a person who knows how easy and basic it is to sort data lists or drop-down form selector fields myself, I must admit that it's hard to believe nothing can be done in the 21st century.
I have no desire at all to go with another reseller plan, and like using CPanel instead with addons.
Does anyone know of the good and well known unlimited domain hosting providers who keep the addon domains in order within CPanel? Is there any other good option for shared hosting that doesn't involve using WHM and does offer common sense multiple domain management where everything is in order?
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Aug 9, 2007
I have a dedicated server specs: AMD 3500+ 64 Bit CPU, 1 GB Ram, 160 GB Sata Drive. For 1 month, CPU load average reaches 40-50 value. This happens about 5-6 times in a day. When I stop httpd service for 30 seconds everything goes normal. I think this is not a DoS attack because it comes systematic, I dont believe no one makes this regularly except bots.
Maybe its a system service or a cronjob but it stops when I turn off httpd service?
How can I be sure about what's making this regularly load?
I also did set up a script which mail me when load average of system goes crazy and restart httpd service. But instant restart is not working to stop load increase.
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