Wiredtree Month By Month Review
I've signed up with Wiredtree for a Managed VPS 12 days ago.
I know it's not enough time to write a review. But I decided to write my first impression then keep you updated by writing a new review at the end of each month, so expect one at 12 February.
For now, these guys are simply the best I've tried.
They reply you in 15 minutes or less and if it took them more, 20 minutes or something, then be sure that they're investigating your problem. If you can't wait for 15 minutes, then go ahead and give them a call on their toll-free number and they'll be with you second by second. Their support wont just solve your problem, but they'll educate you telling you what caused the problem and how did they fix it.
I'm solicitous about security. But with these guys, I finally sleep peacefully knowing that my VPS is well secured.
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6+ Month Review Of Wiredtree
Had to call into Wiredtree tech support for a very minor question (forgot my Grove Logon name and needed to check some billing info), which reminded me I've neglected to do a six month review of them. See here: [url] here: [url] and here: [url] for background info so you'll know this isn't a puff piece. I had a very frustrating start to the world of VPS's, having migrated from 1and1 shared hosting. Had _major_ problems configuring email to work with port 587 (which is mandatory because of my ISP's blocking port 25) with both Servint and WiredTree. SerVint's fault with them, my fault with Wiretree for not letting DNS changes time to propagate. So, bottom line is the past 6-7 months with Wiredtree have been totally trouble-free. All the sites I host are lightning fast and stable. With the exception of a DDoS attack back in September which caused a couple hours of downtime (luckily in the wee morning hours of a Saturday), there've been absolutely no problems whatsoever. I use mon.itor.us to check availability of my web sites and there's an occasional NOK (not OK) for smtp or pop but never anything to speak of and it's always back up within a minute or two, so I'm pretty sure the problem is on their end or network related and not Wiredtree's. If I had wanted to stay with Plesk, I probably would have been satisfied with SerVint but they could never get cPanel to work with port 587. I just checked their web site and noticed they re-designed it and must say it looks much better. One thing I did notice is SerVint now offers 512 MB RAM (burstable to 1 gig) with their entry-level VPS's while Wiredtree still offers 384. I don't go by the "burstable" RAM, which if I remember correctly is pretty much a marketing gimmick but I'm surprised Wiredtree is no longer equal to SerVint in that respect, as they were in August. But it doesn't matter to me as most of my sites are usually Flash, which needs consistent throughput, not processing power. Bottom line: add me to the massive list here on WHT who are completely satisfied with Wiredtree.com. Are they a bit more expensive than most other providers? Probably. Are they worth every penny of it? Most assuredly!
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Man, it seems just like yesterday that I initially signed up for a VPS from SolarVPS, but the truth is, I have been with them for just over 6 months now. What can I say about SolarVPS besides that they completely rock! Not to mention Douglas, but we won't go there The Network The network at SolarVPS is nothing short of amazing. I get lightning fast speeds and rock solid performance no matter the time of day. I have not experienced even one network hiccup in the 6 months that I have been with SolarVPS. I constantly get compliments from people about how fast the network really is. The Hardware SolarVPS uses nothing less than the best hardware. The VPS node that my VPS is located on has Dual Quad Xeons and performance is amazing. They do not overload their servers and use SLM parameteres with Virtuozzo instead of the old school UBC. I know that I can use all of my resources without battling with other VPS instances on the node. The Support Solar's support is by far outstanding. I have never had to wait for extended periods of time to get an answer to even the most complex questions. I can rest assured that no matter the time of day, or night, there will always be a Solar rep there to answer even the stupidest of questions, in a very timely manner. Unlike some hosts that I have used, Solar's support understands my questions and gets them taken care of instead of giving nonsense responses to try and buy time to get the job done. The Overall Experience The overall experience at SolarVPS is awesome. I know that I can trust my online business in their hands. SolarVPS is highly recommended to anyone who needs rock solid performance with extreme reliability. Support - 10/10 Network - 10/10 Hardware - 10/10 The Staff - 10/10 Just a warning... Watch out for that Douglas character that mans their live chat.
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Serveraxis 36 Month Review
I've now been with Serveraxis for nearly 36 months and will make this fairly short and sweet - my experience with Serveraxis has been great. Uptime has been excellent with the vast majority of downtime coming from things such as a simple reboot for kernel upgrades. I think in those three years there have only been two cases of unscheduled downtime. Both times Serveraxis kept it's clients well informed and the downtime wasn't major - I believe due to hardware failure. There has been no unscheduled downtime for the past two years on my server, both of those cases were quite a while ago. Their prices are very reasonable (and have even gone down once or twice) and the few times I've needed support they have been very responsive. They have also increased the amount of bandwidth and disk space multiple times at no additional cost to it's clients during the three years I have been with them. On the whole, I think Serveraxis is phenomenal for users that just want an unmanaged VPS with rock-solid uptime and a great company behind them.
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4 Month Digitallinx Review
my website is on digitallinx vps from abt 4 months. and in these 4 months i experienced 100% uptime. speed is pretty gud too. and most imp thing i liked abt them is their support that is great. they reply in timely manner no matter wat time of the day and they r really professionals whatever issue i had they always helped me. never heard no from them. i think space and bandwidth can every host provide but professional support is the most that we need. i ll stick to them as long as i could. 1.good speed 2.100% uptime (that's what i experienced) 3.greatest support
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StableHost Review - One Month
From the moment that I signed up with them to now they have been on top of everything. Right after I created the account it took about 15 minutes for my site to be transferred over from GeekStorage and up and running on their servers. They respond their tickets very quickly, most of the time in less than 10 minutes. I have not had many issues with them; the only issue I can recall was when a bot posted some weird scripts on my site. Even though my site was the only one attacked Tyler was very quick to respond and even offered me one on one support via Messenger. The problem was resolved with a quick password change. Not only do they provide excellent support but they keep in contact with their customers. They email me from time to time to see how things are going and if I need any additional help. Most importantly, their servers are blazing fast and by no means do they overcrowd them. I can run Wordpress and Invision Power Board with no hiccups. If anyone is in need of some quality inexpensive shared hosting then I would defiantly give StableHost a try.
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1 Month Review Of GeekStorage
This is a quick review of the VPS Provider [url] I will highlight four things: Support, Speed/Network, Sales/Setup, and Overall. I have been hosted at [url]for 1 month now about, with my domain [url], we have 3 Dedicated for VPS hosting and a Hybrid VPS for sales, but I preferred a offsite provider for our main domain [url] So we went with GeekStorage! Support Support has been excellent. Usually I have to request rDNS PTR but guess what, I didn't! It came all configured and everything. I've had two support tickets, one of which I've quickly resolved myself and the other one was fixed within a few hours. Overall the support is excellent and nothing is wrong, a few extra techs could do (this is a personal pet peeve of mine but it isn't a problem with most, actually it's not much of a problem with me as I only had 2 support requests.) Network and Speed What can I say? They have their nodes at WebNX, a great provider! I get excellent pings, speeds, and my mail server etc. is nice and fast. I have 512MB guaranteed RAM but there are only 2 main sites on the VPS, using about 200-300MB of RAM (with cPanel/WHM). Uptime has been superior, I've gotten 100% Network and VPS Uptime! Not even a second I've seen the network go down, for any reason. Only time when it was down was when I accidently blocked myself via IPtables, had to use a proxy to get in SSH/WHM and unblock myself , but that's another story there.. Sales Setup time was average. Took about 36-40 hours for my VPS to setup, a bit long, but they made sure it was running great, gave me status updates, and Jay did everything he could to make my VPS run faster and smoothly through the queue. I used the 'WHT50MORE' special and got a generous 50% off my 2 month prepayment . Sales is also great. They have an excellent portal and everything. I'd say there are no problems with their billing. I haven't had a chance to open a sales ticket but I'm sure that there would be no problem. The free control panel that comes with each GeekStorage VPS is perfect, I find that a great need aswell. Overall GeekStorage is a excellent, top-notch company. I'd give it 5+ stars, and reccomend it to ANYONE else who is looking for a stable & fast VPS provider. Don't hesitate: Go Geek! Verification for the MODs: Domain is [url] hosted via GeekStorage (they use dedicated servers/colo at WebNX)
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CoreNetworks 6+ Month Review
We're coming up on around 7 or 8 months with a low-spec machine at CoreNetworks, and overall I'm pretty happy with the service. I picked it up as something cheap for my personal sites, but I've snuck some work stuff on there too. At the time of ordering, the specs of the machine I was given exceeded the specs they were offering (3.0ghz instead of 2.4ghz, if I'm not mistaken), it was provisioned quickly and the option to use KVMoIP and do your own install was great. Sales were exceptionally helpful prior to ordering the machine, and support were fast and friendly every time I needed their help. The on-demand KVMoIP was setup fast on the one occasion I've needed it - ticket created 9:23AM, Chemito responded at 9:26 and had it hooked up and emailed me the details at 9:34. When I first configured the machine, my third IP address was unusable because something got goofed. I filed the ticket at 12:27PM, it was fixed and I had a response by 12:34PM. In fact if I average out all the tickets I've filed (which admittedly are mostly silly issues), the average resolution time is under ten minutes. The network isn't bad, the pings are slightly elevated and there are periodic bouts of DoS which are dealt with quickly. The network status page is updated frequently with regards to these incidents, which makes me happy as I'm all about honesty when something stops working. I decided to go with the 3mbps unmetered, because I don't really use the server for much and at the time I ordered it overages were crazy expensive - they appear to have come down in price quite a bit. The one-time upgrades for RAM and suchlike are great, it helps to keep the bottom-barrel monthly pricing with only a modest up-front cost. They also have an automated remote-reboot system in addition to the on-demand KVMoIP. The setup fees can be a little hard to swallow for the budget market, but on the whole it's completely worth it if you plan on staying any length of time.
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1 Month Review Of Mddhosting
A few reasons I got hosting with this company. I was having some issues with the support staff at hostpc.com I mean to me they just made me feel they did not care. So any way knowing how busy my site has gotten on hostpc I thought I needed vps. So came in and looked through the offers section and asked many questions to a lot of them that looked interesting and in my price range. Mddhosting was the one that stuck out the most and every time I talked to support before I got service they really showed they cared about me and were honest and helpful. Much like the feeling I get with downtownhost and everity. I went ahead and signed up for a vps with them and support iis still the same I mean good. They even helped me with my shoutcast needs which is actually above an beyond and wow have I had to contact them a lot of shoutcast issues which at this time are all fixed and none really had to do with my vps server. All the issues were either the bouncy radio software I was using or a dj messing things up. the service has been great no down time that I know of and its fast. This is why I added them to my great host list. Sites with them are: [url]and [url]
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VpsSpeed.com 1 Month Review
INITIAL CAVEAT: My site is not yet live yet so none of this review takes into account production loads. I am currently using the vps mostly for learning and development. Website is [url] Yes I know it's under construction this is more of a side project/learning experience for me in the realm of server management/setting up and running a site through Drupal. tl;dr 9/10 Much better then I expected for the small price I'm paying. I would highly recommend them. Sales 10/10 I emailed Rick before signing up and I explained what I would be doing with the site and which level of serviced he recommended. We came to an agreement on there Mach 2 service. His response to this email was quick. Once I signed up setup was instant Value 10/10 I have there Mach 2 service which for $12 a month (after a coupon I used) offers: 512 mb Ram guaranteed with 1 gig burst, equal cpu and plenty of disk space/bandwidth (honestly I'm not too concerned about those so I dont' know the exact figures of the top of my head) Uptime 8/10 Had a few hiccups over the first 3-4 days with a total of about 3-4 hours downtime over 2 incidents but was kept informed the whole time and they regularly update the network status page in wmhs if something goes awry. Since then I've had 0 downtime. Speed 8/10 Again during the first week I experienced some slow down doing various YUM updates but after they performed some work on it everything seems to be going quite fast. I'm EXTREMELY pleased with the download speeds I'm getting from home. I've used this as an intermediary for some video files that my friends and I are editing together and we're consistently getting 400k downloads everywhere from Ohio to Maine. Uploading is a little slower but at 100k it's probably limited by our home pipes. None of have access to a t1 to check. Tech Support 7/10 I've put in 4-5 tickets and the response times have varied from a few minutes to a few hours. Nothing egregious and certainly better then I would expect from 12 bucks a month (I've got no illusions about you get what you pay for!) They have been very knowledgeable and never have I put in a ticket only to find out I had to explain as if to a child what I needed done (Yea I'm kinda bitter about this from other experiences, does it show ) Overall 9/10 Let me just say that I'm not sure if this is somethign standard among openvz/hypervm vps's but I am in love with the included backup and restore options along with being able to set up notifications if my services go down without having to figure out how to do it using monitoring daemons myself (nor would I know where to begin...) They have a ton of os options and they load quite quickly if you need to reload (about 5-6 minutes) and I really love the ability to be able to do a quick (like 2 minutes) backup of your entire system once you have it the way you like. I've used this numerous times as inevitable I screw up something while playing around and with 3 clicks and 5 minutes I can have the system the way it was last time it worked. Then once I get everything working I can make the next incremental backup (again quickly) and move on. Again I cant say that this is unique to vpsspeed but it sure is awesome. In short I would highly recommend Rick and his team if you are thinking about getting into the vps domain (for lack of a better word)
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WebNX 2 Month Review
We've been with WebNX for about 2 months now, and we're loving it. We already rent 11 servers there and are looking to purchase another 10-20 in the near future! Support/Sales WebNX support is excellent, I must say. From the start their sales team has responded promptly (within a few hours) and almost always had a solution for my requests. We had (1) ticket opened in the support department and that was promptly handled in a few minutes. I'd like to thank Dario and Chris who have helped me with my sales inquiries. I had a dedicated server purchased a few days ago and I needed rush setup, they gave me some options and I really loved the flexibility. Hardware Hardware is amazing. Fast, good quality, built to order. I like it. The thing about WebNX (as many others say), is that if you're only looking for one or two small Q6600's, they're not the provider for you. If you want a 32 core server with 20 hard drives, they can do that. Or if you want to buy in bulk, they can do that. When you follow those two "rules", they're one of the best providers in terms of bang for your buck. Network Network is top notch. They use lots of bandwidth providers and for the price you're getting, it's amazing how fast these servers are. We'll always be buying from WebNX for our Los Angeles needs. I'm sure if they expanded to Dallas, Chicago, even NYC they'd get a lot more business though! . One thing I do wonder - do they use a BGP transit? Because whenever I traceroute my servers I only get connections though Cogent. Overall, WebNX is amazing. We'll be with them for the months to come, for sure! They have my business and my future business.
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Unixy - 5 Month Review
I feel like I should give a review on the service I've received from Unixy. Don't normally give reviews but feel I should get this out there. Background: I have a few dedis with Softlayer, Burst and one with Unixy. All are fairly high end. I am fairly happy with Softlayer. Their backend system is second to none in my opinion and support is pretty good as well. I am fairly technical (Oracle developer) with server management and can normally work out most issues but occasionally I need something that is beyond what I can do quickly. The software I run is extremely resource intensive which requires a lot of tuning (DB), something which I am not totally competent with. I signed up with Unixy as they offered a managed service. When my setup goes down I lose money fast so I need somebody there to fix it. When I first got setup with Unixy the bespoke app that I run was having issues due to an application defect. This required constant monitoring and tuning until a fix was put in place. Unixy went above and beyond what I expected of a managed service. They proactively monitor my setup and sometimes alert me to issues before I know about them. They are a little bit more pricey than most but for the service you get it is more than worth it. The response time is faster than anywhere else I have used and they are very technically knowledgeable.
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ColoCrossing - 6 Month Review
I've been with ColoCrossing.com in all of my service locations for over 6 months now, and I would like to say the service is incredible. There has been very little downtime, the only downtime I have ever experienced has been caused by scheduled maintenance which I was notified of at least 24 hours before it took place. And as many of you know their network in all of their locations are some of the best available. Support tickets are always answered quickly, even at 4 or 5 AM in the morning. I recommend ColoCrossing to anyone looking for a quality dedicated server or colocation provider. We colocate with them but I have rented their dedicated servers with equal results.
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1 Month Review ServerLogix
it's been a month, there has been a lot done and said so far with them. Jason Scales I guess no longer works there. Had issues with KVM on demand, took 3 days some times to get this so I went and then bought a KVM unit. Sent a server for colo this took a week because the power unit they did not have and couldn't find one to fix this so i was billed half the price on the night ship. I was told when I signed up IPs were free now i'm being charged even after I have Jason in AIM telling me to order 5 and I won't be charged. It's funny because the actual provider sells them for free. Reboots most nights take a long time. Server setup well I paid on the 3rd for 2 new servers and i'm still waiting. I had requested to the actual DC for a reboot and I got an email back saying I'm not authorized to request such things. So that really ticked me off but i understand why. There are only a few things I can say good right now and that's the network is very amazing! Last night I had to make a threat to take my servers else where if they didnt update me on my server setup and KVM setup status which they said would be today for "1" which I paid a few days ago so I'm paying for time its not online. The IP I went and ordered took about 2 weeks to get 5 IPs. If this stuff is not settled and I get more issues I think I'm moving my services. Once stuff is up and going it's all awesome and things go smooth it only seems to have issues when I need new services setup or a reboot. LOL I had a ticket and had a reply they got my name wrong.... "its Jason not Josh." The last KVM I wanted took 6 days to hookup, this is mostly because they have like 16 KVM units at least that's what Jason had told me before he left them which would of been nice to know been emailing him. Lets see if things get better this and next month if not I'm going elsewhere.
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FutureHosting.com 18-month Review
I signed up with FutureHosting.com in June of 2007 when my site's traffic was too much for the shared hosting account at GoDaddy (their hosting is horrendous, btw). After looking around WHT here, I discovered a relatively new VPS hosting company called FutureHosting.biz and, because of their great prices, I decided to give them a try. Having no idea about anything related to managing a server (and still don't, for the most part), the extra $5/month was definitely worth it. Their support is very prompt to respond to tickets. I think the longest I've ever waited is about 30 minutes, but that typically their response time is about 10-15 minutes. If the situation is something they can solve for you, they do it, rather than spitting back a step-by-step tutorial on how to fix it or make the necessary changes yourself. A couple situations that are noteworthy: 1. Apache kept going down on my VPS fairly regularly. Since I didn't have the automatic ping service, it would be down for up to a day at a time before I realized it. They would kindly restart apache for me each time, but after a couple weeks of it, I started to complain. They told me about the ping service, but I didn't see why I should pay for an additional service to keep my sites online when their hosting service couldn't do that on it's own. Why should I pay for a service that can't stay online and then pay more for a service to be notified each time it went down? Vik, the owner, contacted me and said they would add the ping service to my account for no extra charge. Fortunately, Apache hasn't screwed up much since then anyway. 2. There have been several times when FutureHosting went out of their way to help me fix problems or address issues that technically weren't even their problems. For example, I was having trouble with a certain CMS and they helped me troubleshoot it and get to the root issue even though it didn't really have too much to do with the VPS. 3. More recently I had them compile Red5 on my VPS so I can integrate video recording with one of my sites. Unfortunately, it kept failing because it requires at least 1 GB of available memory, and at the time my VPS only had 768 MB total. So, rather than making me go all the way up to a dedicated server just to experiment with my new site, they created a custom package for me and threw in 384 MB for FREE! A couple things I wish were different. 1. I wish they had a phone number (or Skype account) to call for emergencies (like when sites go down or something). 2. I wish they had live chat on their support site. 3. I wish that when support finishes upgrading PHP, MySQL, restoring something from a backup for me, or whatever, that they'd actually check my site to make sure it's up and running. Too often they complete the support ticket, only for me to come back later and say, "Thanks for doing the upgrade/restore/fix for me so promptly, but none of my sites are responding, or they have an Internal Server Error message displayed." Of course they go back and make the correction fairly quickly, but that last little step would be greatly appreciated. SUMMARY: I've found that FutureHosting is always very sensitive to the needs of their clients, and that they also value their client's opinions very highly on a personal level. The past year and a half with them have not been perfect, but I am definitely a loyal customer and will probably never use another webhost as long as they're around. Overall, I'd give them 9/10 stars. P.S. I see I'm supposed to verify my domain in order to make this review legit, so if an admin or mod wants to contact me about how to do that, that would be fine.
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BuzzServers - 1 Month Review
A couple of weeks ago I saw an AMD offer in the Dedicated Offers section that Buzz Servers were offering and I thought I'd give them a shot, although the AMD was not what I wanted. I contacted their sales department and managed to get a quote for around $200 for a Core i7, 12GB RAM and Windows. They told me the server needed to be shipped in, which I was fine with, ordered on the Sunday, setup on the Wednesday which is good considering the fact it needed shipping in. I've needed support on a few occasions when Windows stopped working for example, Jason and Richard offered some great support and managed to fix the server via the KVM unit they had attached. Although it took about 24-48 hours to get fully fixed, they kept me updated and they are really great guys to deal with. The network is fast, I'm in the UK and when I click "Connect" on RDP, I'm logged in literally right away and it's absolutely perfect for my game development and Windows VPS hosting. All in all, the provider has been great for me, Richard is amazing and has been a saint to work with. Jason helped greatly with my pre-sales questions. Network - 10/10 Support - 9/10 Pricing - 10/10 Overall - 9.5/10
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MDDHosting 1 Month Review
If you are looking for great customer service and someone who knows what they are talking about then this is the host to use. I have had many hosts in the last 7 years and after feeling Michael out and asking him tons of questions I was so confident in him that I prepaid for a year. The rate plan was reasonable and wasnt filled with the bait and switch unlimited this and that with all the fine print. I took advantage of there offer to move my old sites from the horrible host I was with and WOW, they really did the work to restore all my sites that didnt transfer correctly by hand and they really did give 100%. He did the backups and transfers until the old host finally made a good copy that was usable. He spent about a week just to get my sites all moved and running correct. Something that really caught my eye was the fact that you can utilize 25% or resources for up to 90 secs. This is important so your sites wont give 500 server errors and the host telling you that you are overloading there servers. I do have to say I have only been with them a month and finally all the sites are moved over and running on there servers. So far no problems and I cant tell you how nice it is to NOT get 500 server errors constantly. So nice not to get that dreaded email from my monitoring company that the sites are down. If you want that personalized service then this is the place. I email Michael so much I feel like hes my buddy and he usually replies within mins, making me feel like his only client. Deff recommend!! I think you need the doamin hosted-- lindsayloahn.us
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ASPnix.com - 5 Month Review
Support 6/10 ------------ I will start with the positive part of this review. The Support at ASPnix was pretty good on Live Chat (when it was online, which wasnt a lot) The technician who I spoke with (always the same guy, so im assuming he ran it alone) was very helpful. He assisted me with anything I needed, from setting up SSL to moving my WHMCS install. The support recieved from ASPnix is what I would expect from any company, but sadly is rare to find these days. Service 2/10 ------------ After originally signing up with ASPnix I was fairly happy. The control panel (HELM 3) was very nice. About a month after signing up with them, they upgraded HELM to the new version, which was an absolute piece of crap. It feels like your being treated as a child with how little access you have to some of the most basic necessities. The most shocking of which was the fact with the new version of HELM, you can no longer even create your own cron jobs. I find it to be a very serious issue that you have to file a support ticket to have things like this changed. Another major issue was I relied on the HELM panel's database backups. When it finally came time that I needed to restore one, not a single backup worked. After some further testing, I found that not only did none of the backups I had made for any of the databases work, but that I could not upload local backups. Another major issue was the lack of MOD_REWRITE which was originally available to us, and was taken away with the upgraded panel. The switch from HELM 3 to HELM 4 was a horrendous choice, and is reason enough to stay away from this hosting company. Performance 4/10 ---------------- The site performance was nothing to be impressed with. The site loaded, but that was about it. In comparison to every other webhost I ever had, page load times were extremely slow. Also, it seemed that the mail servers were not working atleast 2-3 times a day. Policys 1/10 ------------ Upon reaching the point of utter disgust with every aspect of this host aside from their support, I decided to request a refund for the remaining months on my account (I paid for a year, and had used 5 months). I finally recieved a response to my ticket stating that it was policy to not offer refunds after 30 days, even on Annual purchases. Pretty sickened by this response, I sent them a response asking them at the least to refund the IP address which I had purchased from them only a week ago (well within the 30 day period) to which they replied the IP was non refundable either, and that the price was not for the IP but the setup of it. Conclusion ---------- Stay away from this host!! The owner is a decent guy, and fairly helpful in comparison to some other companies, but the product isn't even remotely worth the price, and the policys aren't any better. They asked me if I would like to cancel the service (I guess this is there way of saying can we just keep your money and have our product back) but I guess I will use it as a file backup service, as thats about all I can imagine they are any good for.
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RapidSwitch 7 Month Review
I'd just like to share the experience I've had with RapidSwitch over the past 7 months. I ordered a dedicated server with them at around 10am on a Monday morning. At around 11.30am I received an email to tell me that my server was currently being set up by one of their technicians. I was surprised to get an email within a couple of hours after ordering saying it was being set up. The setup took around an hour at the most, this included them installing cPanel for me and having it licensed. Since that day, I've had no problems caused by them. If I ever request an upgrade they do it at a time to suit me, not themselves. I've had upgrades done at 1am in the morning with full updates to let me know how it's progressing. As for support, although they offer unmanaged dedicated servers, I've always been able to get help with most problems. Today I had a problem where I needed a reboot every few minutes due to a client overloading the server. I don't think their reboot system is automated yet, but they didn't mind helping me resolve my problems by constantly rebooting the server. Since moving to RapidSwitch, their network has been excellent. The only downtime was to do some upgrades to their routers and even that was only for approx 10 minutes at the most. I also regularly get emails telling me how fast clients can upload and download from the server, they're amazed at the speed and can't believe it sometimes. To sum it all up, here's the reasons I love RapidSwitch: - Very fast and reliable network. - Excellent support. - No problems. I'm sure I've made some mistakes somewhere, but it's 2AM and I've had no sleep yet, but I would recommend RapidSwitch to anyone that requires a dedicated server.
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18 Month Review Of IMountain.com
I never, ever thought that I would ever have to write an 18 month review of a webhost ... but here I am. That is because, quite simply; I have never stayed with a web hosting company before for over a year, until now. Technically my 18 month anniversary is February 5th; but since I have been quite busy with other projects; I thought I would use the bit of free time that I do have right now to post the review. So here it is. - - - - - - THE GOOD: iMountain is still there (obviously). Their servers remain fast; and so does the network. There was the network outage in late October 2008; and the router failure a couple a week or two ago; but other than that things have been rock solid *knock on wood*. I am lucky to be on a fast server where people rarely; if ever; bog it down. Also, Brandon and his crew continue to keep up a mostly top notch level of support. They have been a bit slower than in the past to respond; but I suspect that is because they are getting busier and growing. It comes with the territory, I suppose. THE BAD: Communication (as noted above) has been a tad worse than in the past. I am not 100% sure if that is their fault or not; but I wish that it could be improved, if possible. But I do appreciate the fact that we got a nice discount off of our next bill for the major network outage that happened in October 2008. Other than that, not much to write home about.
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PhotonVPS A 2 Month Review
After a rocky start with Photon things have got better but things could still be better. First off I chose the "Beam 1" for 10.95 a month and got it for 3 months I then added CPanel and Fantasitco for another 13.50 a month. At first it was a very slow setup but once it was setup everything worked great, the tickets are answered reasonably quick although the company tends to promise things they can't deliver. My biggest pain in the neck problem right now is I don't have any kind of control panel access to my server. In the original e-mail sent to me I was given a Fluid VM username and password and it didn't work. Then I get told its in beta, last week I contacted them recently and told me my server was never done with Fluid VM and that they are rolling something out and they said that week but they have yet to do anything. Ping time and speed are great I've had once instance of downtime other than that I've had no problems. The only other big gripe is billing, I hate having to get "double billed" I must pay for my cpanel, fantastico seperate from my normal billing I would of rather been billed all at once and been done with it. Overall I guess for a few small problems you can't beat the price I would recommend them.
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3 Month Review Of Sentris.com
This is an honest review of how I spent my summer dealing with trying to have a simple dedicated server setup with Sentris.com, and how they failed.... miserably. I initially ordered the server from them because of an ad they posted here at WHM. The advertisement explicitly stated: "Free Full Management with any Centos and cPanel/DirectAdmin or Windows 2003 with HC. We'll do security updates and fix any issues you may have, only on software we preinstalled. We'll even help installing any 3rd party software when requested. We'll also secure your server for free, installing things like Zend, mod_security, APF, BFD, Rootkits Protection, EAccelerator, ClamAV, etc. (some of them require a cpanel/whm)." The ad from them is still posted and you can read it yourself. The key words in this paragraph is "Free Full Management". I could give you a full blow-by-blow, detailed-by-date breakdown of everything that went wrong, but I've decided to just hit a few highlights since this post will be pretty long anyway. By the way, this is the first time in my life I have ever posted a negative review about any specific company, product, or person. But I feel it is important to the WHM community that they are aware of how Sentris.com operates, since they are still advertising here. 1. The first thing that happened, was that the initial hard drive setup was incorrect. They put the two separate physical hard-drive into one volume. When I point this out, the answer was pretty much that it was my fault since I didn't specify that I wanted two separate hard drives. I should have run away from them right then. I posted about this here without naming Sentris by name. 2. Fantastico was not installed-- as per the initial order. When asked about that, they sent me a link to netenberg about how to install it myself. 3. The first days, the server was down-- a lot. Finally they replaced a cpu fan. 4. The server was still unavailable, and the reply to the server-down ticket, was that I should unplug the server from the network. (!) 5. Finally, they said they moved the hard drives "to a completely new server, with new motherboard and all". And a new IP, so of course, I had a lot to do. 6. They never DID get Fantastico installed, so I had the great folks at Platinum Server Management to do it. After the move to a "new" server, things would run ok for a while, then it would go down. Then at the end of June they had a "Scheduled maintenance downtime because of "recent huge attacks we had in the last week". The server itself was hacked at least twice and got spam reports. I and PSM, did all we could do to keep up with it. We changed the server's root password several times. But somehow.... Sentris' ticketing system is bizarre. They require the root password to be given on every ticket, and it's on a non-secure form/site. Also, the only way to look up past tickets is to send a request, and you're sent an email with a list of ticket numbers that you then have to lookup like a search. And sometimes prior tickets, and/or comment or answers just completely disappear. They sometimes answer a current question, on an old ticket also. They use ModernBill for, well, billing, but put up a warning NOT to use ModernBill's ticketing system because they don't read them. The one and only time I ever got ahold of anyone at MSN Live Chat (which they advertise) to report that my server was down, I was curtly told to submit a support ticket, and the person immediately signed off. I never could get an actual human person using their phone support number. I first started requesting credit as per their SLA in July. No response for weeks. August was fairly ok with just periodic downtimes. In the first part of September, a phishing site was hacked into the server, and Sentris took the server offline. (Without any notice... no email, no nothing.) I do understand why it was a point of concern, but a little heads-up would have been appreciated. And whatever happened to "Free Full Managed" part? After a couple days (when I finally figured out what happened) I canceled the server account 30 days in advance, just like their TOS demanded and paid the last invoice. After many, many requests for credit for ALL the downtime I had had since the server first went live in June, they finally came back at me and said they don't give credit for scheduled maintenance, and attacks, etc. BUT they would credit my account with 25% of the monthly charge on the next month, since there was currently an open invoice and they couldn't change it. I canceled the server on 09-06-09... via emails and a support ticket. So far, I have rec'd two requests for payments for the October period. The latest email came in just this morning. I emailed them again, telling them again that the server is CANCELED but I don't have any hope they'll notice. I even attached screenshots of the original cancellation ticket. From these experiences, it is my belief that Sentris.com is more than likely a one-man operation that SLOWLY goes through "normal" support tickets to relay to the datacenter and farms out "server down" tickets to a different company that actually responds. Not only has this experience been expensive, but is also the single-worst experience of any customer service I have ever experienced. If you are really wanting a dedicated server with "Fulll Management" look somewhere else than Sentris. Well, really, if you wanting any kind of dedicated server I would suggest using someone other than Sentris. In September, I got a dedicated server with Burst.net to replace this one. The pricing was equivalent, and I feel like I'm in heaven now, after being in H*ll.
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