Exim And My Current Host

Aug 27, 2007

I have clients that I host that can't email certain domains which I know do exist.

The support people are telling me that the domain name doesn't resolve, yet the MX records and everything are correct for the particular domain that these people are either sending email to or receiving email from.

For example:

If a user I host sends and email to user@domainx.com ... they receive one of two messages:

retry timeout exceeded

or

retry time not reached for any host after a long failure period

If user@domainx.com sends and email to anyone that host, they receive a bounce back with a message saying that mail delivery was delayed for xx hours and will try for up to 5 days. It will eventually fail.

domainx.com is perhaps one of the largest ISPs in Canada and my host is telling me that everything is working OK because they can send / receive mail from gmail to my customers.

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I'm configuring a website for a client who has moved their web hosting to downtownhost, but is keeping their email hosting with their current provider. They do not want to configure an MX entry on DTH to autoforward email back to their current provider because they don't want their email to pass through DTH.

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Is this some thing I should worry about?
[url]

Thats the server I am on and the CPU Graph.

Since Sunday the CPU has been really high. Sunday was the worst though as my site was unavailable by some members and slow by others. I did open a support ticket and was told some one was doing a back up and after it was done things would go back to normal.
Well Monday though today the site was fine and running fast again but the cpu is still pretty high.

Quote:

(page load time) 0.1192 sec (CPU load) 8.05, (sql) 11 queries (GZIP Enabled )
Time is now: 21st November 2007 - 12:04 PM

That is what it says on the bottom of my forum.

I am not sure if I should contact them again or just let it go since the site is loading fine.

Quote:

(page load time) 0.0354 sec (CPU load) 1.43 (Sql) 11 queries (GZIP Enabled )
Time is now: 21st November 2007 - 12:09 PM

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and also I have problem

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I have been with IGSoBe for a little over 2 months now, going on 3. And the rates seemed great. I have resold a few servers for them to clients, and everything seemed okay. The server setup times exceeded the 72 hour maximum. I have a C class of IP addresses with them which were supposed to take 7 days MAXIMUM, I was told in the *WORST* case scenario. I think I waited 3 - 5 weeks for the C class which had me at a standstill with VPS sales. Long setup times had a few clients back out. Have had a few comments about slow network in that it isn't blazing fast like some premium providers, although I haven't had a problem myself.

Each month goes by and there's a downtime about this, or a downtime about that. Well this month it has been smooth sailing, I thought all the problems must have been ironed out, and to my dismay come the 15th, the DAY AFTER paying the invoice for the server, BAM the server is offline. IGSoBe main website still up, as well as client servers so I know its not a mass issue. So I open a support ticket on the 15th. It is now the 17th and no reply to the support ticket. Earlier this afternoon I finally emailed the owner John directly and have still not got any response or acknowledgement. John is the only one that can enter the datacenter suite that he colocates in, so contacting him, or him being notified is important.

So going on 72 hours of downtime, no response or support from the provider, I am 100% sure no matter what John could offer me there's just no way I am staying with IGSoBe any longer than I have to. I just paid the invoice, so I am stuck for the rest of the month as all the income went towards the invoices. (One invoice for IP addresses, the other on a different day for the server). Dare I file a paypal dispute? My concern is also my clients data, about 60 VPS' total, and the WHMCS client database which I do not have a recent backup locally (I know better now to keep a backup of the most important of all important data and keep it in a safe place off-site!). If I file a dispute, it is unlikely I will see any of that data again. As if cubichost.org needs any more bad reputation right?

If you do a quick search here on WHT for igsobe you will first notice plenty of complaints.

So this is the deal with IGS:

John, the man with the plan is the sole proprietor (as of earlier this year, I know IGSOBE wasn't a registered LLC in the state of FL as the website might insinuate), he is the only one that physically manages the servers, transiting from his home to the suite he leases in the fibermedia datacenter in the carrier neutral facility in Miami FL. He used to, in the past, transit to and from the datacenter 2 times a day to set up servers, handle reboots, OS reloads, and that sort of thing. Recently, we had a client with a pentium 4 who needed a root password reset, this was on the 7th of this month, it is now the 17th and the password has still not been reset. I am in fear of losing this client because of this which would not help in our hopes to grow and succeed as a provider. I also have admin access in WHMCS at IGSOBE as a sales agent, and have noticed no one else logs in anymore, ESPECIALLY not John. Also, no one is hardly on LiveZilla chat or in IRC anymore.

I hope all goes well for John, I hope he can pull his act together and get IGSoBe back to working order. I would stay loyal but this is not the first time this has happened and I have to go. I have to make a good name for cubichost. I would suggest for the present time though, to stay away from igs!

So by the 7th of next month, hopefully earlier though I plan to make a move to BURST.NET which will hopefully go well I hear great things about them. Only a few bad things, mostly from > 1 year ago.

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I currently pay around $95 USD a month for my plan.

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Only need 1 ip address.

SSH Access yes please.

Also my current ram is 1024, burstable 2gigs. I would like to keep something comparable.

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Oct 31, 2009

This is my review of a VPS i bought from the company FSCKVPS.com.

Product: openVZ - 1GB ram guaranteed

Duration: approx. 6mths.

When i first got the VPS, i was quite satisfied with the quality of the VPS, the ressources worked and while the bandwidth speed was less than the the dedicated server i came from, it was sufficient for what i needed. I was even impressed with the selection of different images that i could load onto the VPS with very little work.

Then came the hack.... i'm sure we've all heard a lot of what happened and so forth, so i'm not going to go into details about this here.

I decided early on that i would see what happened and most likely stick with them if my data was intact (which it was).

After the hack i frequently had issues with it suddenly becomming inaccessible, FSCKVPS was usually pretty quick in getting it back up and running, stating it was the firewall giving trouble, so they had disabled it and the second time flushed the firewall rules.

Now i'm going to have to admit i don't know enough to say that I myself wasn't the cause of this somehow, but i do doubt it since i hadn't done any major changes to my VPS after that other than regulary updating the Debian linux on it.

Now recently i chose to cancel the VPS primarily because i didn't need the VPS anymore, i was the only user of the sites it hosted, so i chose to host the site locally on my own LAN instead.

After this, i began to consider why had the VPS been behaving so poorly after the hack, and i remember a mail from VAServe just after the hack saying they would provision all customers with a standard profile and would later fix the actual products. I began to wonder what if they hadn't done what they promised? (i could not find the actual mail of this, so that's my interpretation of it, in a ticket rus said that they had reccomended that users check their ressource allocations)

Today another user here, posted a link to a script that could be used to check the ressources, it can be found on this forum in a thread named "Guarantied memory on OpenVZ" (sry can't link with low post count).

What i found was that i was only getting 256MB RAM guaranteed and 512MB RAM burst.

So my reccomendation to any VAServe user reading this, try this script or check the beancounter file yourself if you know how to understand it's output, so you make sure you get what you pay for.

To be fair to VAServe, i have always received quick response time for the tickets i opened and up until recently all tickets have been responded in a reasonably competent way(although i'm slightly dissapointed in the support people didn't check the ressources themselves at the same time).

The things i liked about FSCKVPS:

Decent prices for their plans

Quick response time on tickets, and reasonably good reply (from my needs atleast)

Before the hack: the product quality

Accountability, rus makes a point in keeping a positive profile on this forum, which is something i atleast think shows that they're willing to take on critique if there was any.

The fact that they have a plan to improve their product (KVM and solusVM for openVZ)

What i disliked about FSCKVPS(all related to post-hack issues):

The fact that they didn't check the ressources of each VPS themselves, rather trusting users to complaint about it (which is a somewhat difficult thing to do, since the OpenVZ beancounter file is not straighforward to interpret).

The high variation in the quality of response to your tickets and the fact that when you get a poor answer they tend to only answer one of your questions if you have more than one. (though from what i read in another thread here,this could be because VAServe recently took up new staff, so should hopefully get better. Althoughi would like to stress from my own experience working with tech support, people who take shortcuts in supporting customers tend to keep doing so after they've gotten a better knowledge of their jobs)

Their myriads of websites, for FSCKVPS hosted VPS' atleast you use two sites, a VAServ.com one for support and a fsckvps.com one for billing, that's confusing and far from being trust inspiring in my opinion.

The [url]website was not updated with the fact that the hyperVM/LXADMIN panel wasn't accessible after the hack, which one would assume is a natural thing.

My own thoughts about FSCKVPS/VAServ:

They where pretty good before the hack, i'm sure once they get their new support staff trained, their product & websites more streamlined it will get better.

But right now as it stands i can't reccomend getting a VPS from them, things are too much of a mess.

They mentioned that with the implementation of SolusVM panel(which has the potential to decrease the amount of tickets they get in(reboot VPS etc.) they hope to be able to improve the quality of their replies to their customers through having more time for each answer, i hope this is true and with the implementation of KVM virtualization later on, the future is looking good.

So if i ever happen to need a VPS again, i might give them a try again, but it will definitely not been within the next 6months or so, and atleast a reasonable time after they've deployed KVM.

VAServe users don't forget to check your ressources if you haven't already!

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The PowerVPS deal seem MUCH better in terms of cost, and memory, and bandwidth.

I've read through several posts here on the board about each company. From what I've read, Knownhost is GREAT! The stuff I've been reading about PowerVPS says that things have not been that great in the recent past for them.

I'm writing now only to get opinions and comments about the deals they're offering right now and which you think would be a better choice.

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