DedicatedNOW / Fortress ITX - Blacklisted IPs, Slow Response
Jun 18, 2008
This is in regard to ongoing stress I've had over this server from DN...
Keep in mind this is a NEW server order; my first with this company.
I was assigned IPs that appear to be on multiple spam block lists. The "biggest" problems are mail being dumped to bulk by yahoo and dumped to bulk or completely black holed by hotmail. It was also blocked by comcast, mail.ru, and anyone who uses SORBS (those are the only ones I KNOW about so far). This helps reinforce the suspicion that bulk mail was being delivered from the IPs at some point.
I Contacted support at 9PM on the 13th and was referred to abuse. Only after complaining again on the 17th, was I told they requested removal from ONE of the blacklists and they would "look into" the others. I replied saying I wanted new IPs or I would request a refund and that I did not feel the service I recently purchased was actually delivered.
Now here is the part that is giving me the feeling this will not end well for me; I no longer see the abuse department ticket when I log into their ticket system.
What If I ordered the server to use as a mail server? Am I out of line for finding a new server unable to deliver mail to the hotmail/yahoo inbox unacceptable?
Telling my customers to wait and maybe someday their mail will be delivered to the major free mail services is not the kind of reputation I want to have. Its feels like I was sold a problem someone else created and am expected to wait an unspecified amount of time to see if it can be resolved. I do not feel its fair to be left hanging while waiting for white listing attempts on IPs I did not soil in the first place.
I really hate bulk mailers and spammers. : /
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Jun 7, 2008
Don't consider this an extensive review. This is just to share my personal experience with them after transferring a very low end server from LT.
I'll start with the bad since overall I am pleased and would rather finish on a good note.
- The fraud prevention steps are very annoying and somewhat unsafe if you do not have long distance fax. They require a scan of CC as well as scan of Signed photo ID. Without a fax machine you run the risk of e-mail interception. This probably helps them keep a cleaner network and reduce fraud. Its still annoying
- Requirement for a 30 day written and faxed cancellation notice. This one is odd to me.
If they allow you to e-mail a scan of your personal info they should allow the same for written cancellation notices. (maybe they will, but it says faxed in thier terms)
- Let me preface this negative point by saying this was a FREE drive from their recent double days promotion. The drive appears to be very old and on its last legs. When it does die it will likely create downtime for me at some point in the future. I did not ask for a replacement (since I will be using it for backup) but did mention the state of the dive in one of my support tickets.
"Device: /dev/hdb, 149 Currently unreadable (pending) sectors
ATA Error Count: 13 (device log contains only the most recent five errors)
Error 13 occurred at disk power-on lifetime: 24902 hours (1037 days + 14 hours)
Now onto the good.
+ This is a mixed good and bad point. The server was delivered with some installation issues. Cpanel spitting out license errors, yum wasn't installing certain packages and SSLeay had some issues. This is in the positive because of how it was handled. I would say the longest time I waited for a response was still less than a half hour and the quickest was within 15 mins.
+ Every employee I dealt with was friendly and responded in a timely manner.
+ Price of the server was great especially with the WHT promotion. The network appears to be good from every location I have tested.
Now it may look like the review is top heavy with negative points, but the reality is this was a budget server and at a very good price for the quality of their network and support.
To summarize I think my personal experience is a positive one. I hope they keep it up and I hope to be back with a more extensive review after I have had the server for some time.
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Apr 30, 2008
Recently we received reports of spam being sent out in massive amounts from an old IP address we had with DedicatedNow/FortressITX, apparently the IP still has reverse DNS setup for our domain name for some reason and we are still receiving spam reports.
I have sent them two emails/tickets, which were logged into their ticket system and have had no response from them in regards to this. They have not taken any action because I am still receiving spam reports from the same IP address, surprising they have not taken any action towards spam on their servers.
I have also requested that they remove the reverse DNS entry, no response to that as well.
Emails were sent with the spam reports from junkemailfilter.com.
Perhaps this will get their attention and they will look into the problem and put a stop into the spam issue.
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Nov 6, 2008
I've been trying to get ahold of Awknet (www.awknet.com) Sales sector for about a week now and still no response :-( Does anyone have similar experience? Or maybe Awknet just didn't get my email? :<
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May 9, 2007
I have Qmail installed on my Centos box. There seems to be some problem with connection because when I run DNSreport from dnsstuff.com on it it shows me that it cannot connect to mailserver.
I tried telnet from local and this is what happened...
telnet mail.mydomain.com 25
Trying XXX.XXX.XXX.XXX...
Connected to mail.mydomain.com (XXX.XXX.XXX.XXX).
Escape character is '^]'.
then nothing happens for a while (about 30s)
and then I receive this greetings message:
220 [mydomain.com] ESMTP NO UCE/SPAM on this server ESMTP
How can I speed up this process? Are there any lookups possible or what?
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Jun 9, 2009
I have a dedicated server that I am renting that appears to randomly respond very slowly for some reason (pings are between 90-4000ms with about 75% packet loss).
This has been happening lately (about once a week for the past 4 weeks) and I thought I had originally found the cause of the problem but it appears I haven't.
Originally, when this problem was happening we were getting an abnormally high about of traffic but a reboot always fixed the issue. I've checked every where I can think of but I cannot find anything out of the ordinary.
ight now we're averaging less than 2Mbps in traffic, the CPU load is less than 0.75, the memory usage is at 55% with no swap being used, Apache connections are normal, no active SSH, FTP, or mail connections, I've restarted all services which had no impact, I've checked the access and error logs but can't see anything out of the ordinary.
I have a ticket open with the data center but I'm trying to figure this out on my own to fix whatever is causing this so I can move my data over to a new server we just got setup over the weekend in a local data center.
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May 13, 2008
10 days ago, I require volumedrive.com assign another ip to my server.
Yestoday, I ask them again.
I hope donnot need another 10 days.
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Dec 20, 2008
Limestone's support is extremely slow. I just got a server with them to host VPSes, so I was inquiring about additional IPs in case I needed them.
Their first two responses were within 4-5 hours, which is bearable. However, yesterday, I actually needed to order more IPs and posted a new reply. I have yet to receive a reply after over 12 hours and my client has been left waiting to receive the additional IPs he ordered.
I haven't been with Limestone long, and I haven't had much other experience with their support, but I was unsure what else to do other than post this here and hopefully get a resolution.
I know their servers are unmanaged and pretty cheap, but I think they should still take the time to answer tickets in a decent amount of time.
Has anyone had similar experiences with Limestone?
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Oct 6, 2008
I recently made a shift to FDC for one of my servers that I use for downloadable content.
I went for a $199 server with a 100mbps shared bandwidth port. Now, the only problem I seem to be having with it is that downloads appear to be, I would say recognized, very slowly by the server before they start, however, once the download starts I get a full speed. This usually happens during peak times.
I'm using about 10/15mbps on the server according to my cPanel statistics. I just wanted to ask here prior to contacting FDC on this, whether this slow server response time has something to do with the bandwidth port, or perhaps the server's RAM, CPU, etc? Given I'm using quite minimal bandwidth on the port, should I consider having them fix this or upgrade the server instead?
And if I had to upgrade, would I need to upgrade the port or the RAM, or both for this?
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Jul 11, 2008
Godaddy linux server respons very slow
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Jan 24, 2007
I have built a database driven site with PHP & MySQL. Pages download quicker on some connections than other (obviously), however this is not due to connection speed. The web host server seems to respond very slowly to my boss's network (which is on a proxy server). Could it be that this problem is related to the web host? i.e. could it be that the web host is unequipped to deal quickly with this type of network?
On my home connection (2Mbps), pages often download instantly, however occaisionally I have to wait 10-20 seconds to receive the page from the host.
Finally, could you recommend an excellent web host to use with our site? My boss wants to offer a professional service where server response is quick. We are based in the UK.
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Jun 16, 2015
We are seeing intermittent slow responses from SMTP on a RHEL6 server running Qmail on Plesk 11.5. The response is being measured from a remote Zabbix server.
The response time seems to be slow (>10s) for a period of 2-3 minutes and then returns to normal (<1s). All other services continue to be ok during the period of slowness.
The server_args line in /etc/xinetd.d/smtp_psa already contains "-Rt0" and all the DNS servers in /etc/resolv.conf are resolving properly.
From looking at the maillog file the server was receiving about 35 SMTP connections a minute at the time of the slowdown. We have the server configured to use 2 x RBL's.
I wonder if we are hitting a limit on the maximum amount of SMTP connections. The file /var/qmail/control/concurrencyincoming does not exist so, according to the Qmail manual, there shouldn't be a limit on the number of incoming SMTP connections.
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Jan 22, 2014
I have Configured Apache2.4.4 for forward Proxy and tested from my browser the response is very slow and even not coming complete Response for some requests.
I also Tested the same for Apache2.2 Forward Proxy it is very fast and good.
May I know what is the Problem in Apache 2.4
Is there any Issues in proxy modules (mod_proxy,mod_proxy_connect.so,mod_proxy_http.so) in Apache2.4
This is the same configuration i used for Apache2.2 and Apache2.4
##########################################################################
## Apache Forward proxy
##########################################################################
<IfModule !proxy_module>
LoadModule proxy_module modules/mod_proxy.so
</IfModule>
<IfModule !proxy_connect_module>
LoadModule proxy_connect_module modules/mod_proxy_connect.so
[Code] ....
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Sep 28, 2009
I had a server taken offline by dedicatednow. A reboot request was logged by our server management company immediately after the server was offline. When I got back in later this evening, I find the server down and submit a ticket. I am told that they did a billing audit and took the server down because it was not attached to a billing account, so they did not know who owned it. Now that I am submitting the ticket, there is no one there to bring the server back online. Techs can't do it and no one from billing is there or online to deal with the issue. So, as a customer, I am the one that has to suffer all as my customers sites are down all night even though I have faithfully paid all my bills, etc.
My overall experiences with DedicatedNow have always been good, but there are certain things that always plague them.
1. The inability to deal with unique issues when they arise.
2. The lack of delivery on promised rrp's for over 5 years now.
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Aug 26, 2008
I am considering getting a dedicated server from Dedicated now dot com. I searched for reviews I found are a bit aged.
The aged reviews tend to show some network issues in the past. I was looking for some up to date reviews on the network issues if they still exist or how happy people are with their dedicated server hosting experiences with them.
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Apr 10, 2009
They are sure running some great specials right now but sometimes things aren't as good as they seem. Any experiences from people especially on their management services & such from users who have had them (or used to have them) for some period of time (not brand new or short-time users--- unless the short time was due to very bad experiences from the start).
And please-no "secret reps" telling me how great you are, would like some actual user experiences. Have been very happy with the same provider for over 6 years but their pricing is not reflecting the current trends in server technology & I'm growing tired of "negotiating" (old tech at new tech prices) so I've been looking for some options for the first time in years.
High-end users preferred (quads-dual quads etc.) but mainly want to know if they live up to their management & security promises (response times SLA, tech knowledge, etc. for "fully managed".
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Oct 7, 2009
I thinking to buy new servers and now I checking offers on softlayer and dedicatedNow and look like prices on softlayer are higher and also dedicatedNow offer is for managed servers...
In this moment I have few servers with softlayer and all working fine but price...I don`t know nothing about DedicatedNow...what you think SL vs DN?
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Apr 3, 2008
DedicatedNow, you posted a press release in early march with a link to here:
[url]
It is past the 1st and there are no updates on that page, what is the status of this project?
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Dec 7, 2008
Interworx at DedicatedNow?
Does anyone know if DedicatedNow supports Interworx?
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Nov 25, 2008
Im currently hosted with Staminus, I left dedicatednow in the past because of the way they handled the ddos attacks, if they were too big they would just give up very easily.
Thats not something I was ok with. Im wondering now if maybe things have changed or where I should go? I am currently with Staminus but they are too over priced for me. I want to move to a nice 8 core somewhere else that I don't have to tack on hundreds more just to stay online.
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Sep 10, 2008
I'm switching provider soon and was considering these two. DedicatedNOW have given me an amazingly good quote, the question is are they any good? As good as ThePlanet for network/reliability and such would you say?
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Nov 11, 2008
I've got 25 domains on a Virtuozzo/Plesk8.6/CentOS5 VPS. Each domain has one up-to-date install of WordPress, most have very little traffic (average 200mb per month), maybe 2 domains get 5-7gb traffic per month.
I monitor port 80 connections and rarely see more than 10 at a time.
That should in my opinion be no problem at all for a VPS with 768mb guaranteed ram and 2.4ghz cpu. I've got 30gb hard drive spare too.
But.... about 8 or 10 times a day it grinds to a complete halt: server load at 500-1000%, sites timing out, plesk takes 3mins to load, often I can't even connect with SSH, and the plesk web server, apache
INSERT INTO module_watchdog_sys_stat (time, type, value, service_id) VALUES(FROM_UNIXTIME(1226404705), 'MAINMEM_USAGE', 17472, 11);
80 seconds sounds like a huge amount of time for a MySQL insert to me! Does anyone know if this is likely to be the cause of my trouble? Some problem with Plesk and the database? Or could it be something else?
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May 23, 2009
I have finally sort listed three people to get a reasonable Managed Dedicated Server.
LiquidWeb, I have some experience with their plans, but they are bit expensive. Their support is very good.
Dedidcated now, I think they are in business for long time and reading few good reviews.
WiredTree, I have read good review for VPS, but I don't know about their Dedicated Server side. Also their site doesn't look very professional?
Whom you think have good plans & support?
My earlier post is here, they will give some idea about my requirement;
[url]
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May 21, 2009
this is a four days review but i am going to continue this review weekly
so let's get started ,first of all i will rate them for this four days :
Network : 10/10
Sales : 10/10
Support : 20/10 (Very Very Impressive)
Customer Care : 10/10
Overall : 10/10
i got a fully managed server from DedicatedNOW.com just 4 days ago
first, Josh Really Really hepled me in ordring the server.an i really want to SAY THANK YOU JOSH ,
after ordering the server, it wsa online in 4 hours and everything seemed to be good.i opened a ticket about disabling core dump generation, after JUST ONE MINUTE the support told me that core dump generation is enabled in my server anf asked me if i want them to disable that, i said YES, after 3 MINUTES they replied back that it has been disabled.
after a couple of hours while i wanted to transfer my sites , i faced a problem in cPanel and i could nottransfer my accounts .
so i opened another ticket and told them the problem and they said that they can transfer the accounts (the problem was that i had to manulay generate a backup from my accounts and then transfer them to the new server and then restore them manually from SSH)
they did transfered my accounts (about 300 users) manually in 36 hours (because of connection speed of my old server)
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Aug 5, 2008
I've had enough of the Alex/Chris/Tom & Jerry drama.
Anyone here using the off site dedicatednow backups?
Looks like a new service to go with their new site.
Where's the "off site"?
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Aug 27, 2008
I felt it necessary to offer a moment of praise to the team at DedicatedNOW.
I finally outgrew my quotas from the reseller provider I used previously, so for a couple days, I did some comparison shopping, looked at my options, and decided to give DedicatedNOW a try.
I decided to start with a machine from their "closeout" line, figuring I'd have my opinion of these guys within the first few weeks, and about 10 photographer/artist friends that have offered to switch over to me so we can test out this bad boy. I had it modified a bit; doubled the standard RAM and a pair of 250gb drives. Of course, I added the standards too; cPanel, Fantastico, RVskin, etc. I figured with these additions, server setup would take an extra half to full day.
I placed the order about 11pm this past Sunday night, knowing full well that they were closed. I received the Credit Card authorization forms by 10:00 the next morning and had them FAXed back by around noon. Within 10 minutes of sending the FAX, I received an email that my order was approved and pending processing! Wow!
I got an email saying that the server would be ready later on that evening. The server was indeed up and a login email was sent about 5:30 that evening. Since I hadn't used WHM in quite awhile, I emailed support a few times that night, and was met with a friendly response each time.
For a P4 and 2gb of RAM, this sucker flies around without issue.
The only thing that's irking me right now, is the fact that I can't get the cpanel->cpanel account conversion tool to work correctly in the MySQL department. I think it has a lot to do with the fact that these were created under WHM/reseller, and I think the naming/permissions of the dbs are somehow changed. Regardless, I sent in a support ticket, and I can see them logged in and checking now!
So, if they keep this pace up, I will be using DedicatedNOW as my provider for the higher-end servers with much more power. So far, so good. Very impressed!
Also, for verification, feel free to ARIN 69.72.171.130. FortressITX is a parent company of DedicatedNOW...or it could be the other way around. Just dig a tad bit further if you wish to check.
If anything changes, I'll be sure to post it here, but so far, they've done a SUPERB job.
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Apr 3, 2008
We will shortly moving from our Shared to Dedicated hosting (First time). The main reason being the outgoing mails..
We need to send around 60k emails to our members/week (newsletter).
Our hosting company allowed only 200 mails per hour.. thus getting sick of this .. we decided to get our own server.
Now i have read many threads saying that they get blacklisted and their account being suspended..
How do i ensure that i don't land up being BLACKLISTED?
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Jun 9, 2008
This review is posted voluntarily to praise the excellent experience I have had with Fortress ITX.
My primary business has been in business for over a year now. Having developed websites in the past and being involved in web development for over 9 years I have had my experience with webhosting and dedicated servers, having dealt with many different companies. I think it always came down to customer service, which I think is true for a lot of clients; we all want instantaneous response, and hopefully it’s not outsourced. During our start up, we quickly signed up with a promotion on WHT with what seemed to be a server reseller. Due to a number of hardware failures and no sense of urgency for fixing problems, I started my hunt for a new ISP. Due to a WHT post I was contacted by a Fortress sales rep, who was able to convince me that Fortress was the place for me.
Getting setup was quick. I paid for a management option so that they would help with any oversight as well as offer tech support via AIM if I needed it (which I highly recommend). It’s great to deal with real people one on one, especially if you have access to someone 24x7 who can help you right there on the spot.
I did have some downtime along with many others as Fortress had network issues. I remember scouring WHT and finding others who had their servers down as well. Honestly I may have had one or two issues with that, it was over a year ago, and it never happened again; it seems that their network infrastructure is flawless; I have had no more downtime issues.
As my business grew I started looking at true database clustering solutions.. I will be honest that at first glance I did not get the response I needed from Fortress regarding a solution. Looking back on it I think it was partly due to some miscommunication and the fact that with most ISP’s, load balancing and clustering are not your average run of the mill requests vs. the volume of just regular server orders; I had special needs that needed to be specifically tailored to me. Finally the CEO interceded and helped come up with a plan.
For 4 months Fortress worked with me to test several clustering solutions including working with outside cluster software companies, assessing my code, taking the time to give me feedback, work through problems, etc. Jay, the CEO had his head techs working with me weekly on finding the right solution. Everyone there knows me on a first name basis and Jay, the CEO, is available any time I need him. It was up until a few months ago that we finished our testing and figured out how we would scale. I worked with Josh Ewin in sales to order all the hardware I needed, all of it got delivered and setup without skipping a beat. Josh is sharp and I recommend getting in touch with him.
My cluster is awesome. It caters to exactly what I need. My sites run flawlessly. It is our new home. We have 15 servers, web, database and load balancers, of course everything all load balanced. We are using some of the most up to date hardware out there. I have had 0 network issues for as long as I can remember. I can talk to any of the head techs at any time, all on a first name basis. I am not Fortress’ biggest client, but they treat me as if I am. The CEO and I keep in touch almost on a daily basis. Jay really knows his stuff and has a very good operation going on. I honestly don’t know if you can find this type of opportunity anywhere else. They have their own datacenter, their own onsite staff and techs, everything is internal. And best of all, they will work for your business.
In closing, I have referred many friends and affiliates to Fortress, and recommend them to anyone looking for very customized support. They have my business locked in and I look forward to growing with them over the next few years. I am planning a trip back east to see the data center and meet everyone in person.
If anyone has any questions about Fortress ITX from a current client, please let me know.
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Jul 14, 2008
I ordered a server on Sagonet, a company specializing in renting dedicated servers. Well, after paying 125 euros, I receive a server with dns almost totally blacklisted in my country, Italy. I ask those of Sagonet of risolvermi the problem but they are slow and rude and say that I hosted illegal content on my server. Too bad that my server has only a forum half-empty and no illegal content and they want from me other $60 for control my sites, blackmailing me. So I paid for a service, without being able to take advantage and they . Be careful to Sagonet, a disservice, because people rude and incompetent.
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Apr 23, 2008
I found out today hostgator.com is black listed and so is the ip they have given me for my domain. I have allways been a happy hostgator.com customer but when your domain is blacklisted because of your hosting company thats not good. It also prevents some people from being able to send you e-mail.
When I talked with HG support today they suggested a dedicated IP but no promises. So thats not a positive indicator as well.
I have the baby croc plan with them and would like something simular with another hosting company that I can be for sure is not on a black list. I have had no compliants with them over last 2 years I have used them but this is something that will make me leave them if there is nothing they can do to solve it which appears to be the case after speaking with HGs support.
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