DedicatedNow/FortressITX No Response To Abuse
Apr 30, 2008
Recently we received reports of spam being sent out in massive amounts from an old IP address we had with DedicatedNow/FortressITX, apparently the IP still has reverse DNS setup for our domain name for some reason and we are still receiving spam reports.
I have sent them two emails/tickets, which were logged into their ticket system and have had no response from them in regards to this. They have not taken any action because I am still receiving spam reports from the same IP address, surprising they have not taken any action towards spam on their servers.
I have also requested that they remove the reverse DNS entry, no response to that as well.
Emails were sent with the spam reports from junkemailfilter.com.
Perhaps this will get their attention and they will look into the problem and put a stop into the spam issue.
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Aug 27, 2008
I felt it necessary to offer a moment of praise to the team at DedicatedNOW.
I finally outgrew my quotas from the reseller provider I used previously, so for a couple days, I did some comparison shopping, looked at my options, and decided to give DedicatedNOW a try.
I decided to start with a machine from their "closeout" line, figuring I'd have my opinion of these guys within the first few weeks, and about 10 photographer/artist friends that have offered to switch over to me so we can test out this bad boy. I had it modified a bit; doubled the standard RAM and a pair of 250gb drives. Of course, I added the standards too; cPanel, Fantastico, RVskin, etc. I figured with these additions, server setup would take an extra half to full day.
I placed the order about 11pm this past Sunday night, knowing full well that they were closed. I received the Credit Card authorization forms by 10:00 the next morning and had them FAXed back by around noon. Within 10 minutes of sending the FAX, I received an email that my order was approved and pending processing! Wow!
I got an email saying that the server would be ready later on that evening. The server was indeed up and a login email was sent about 5:30 that evening. Since I hadn't used WHM in quite awhile, I emailed support a few times that night, and was met with a friendly response each time.
For a P4 and 2gb of RAM, this sucker flies around without issue.
The only thing that's irking me right now, is the fact that I can't get the cpanel->cpanel account conversion tool to work correctly in the MySQL department. I think it has a lot to do with the fact that these were created under WHM/reseller, and I think the naming/permissions of the dbs are somehow changed. Regardless, I sent in a support ticket, and I can see them logged in and checking now!
So, if they keep this pace up, I will be using DedicatedNOW as my provider for the higher-end servers with much more power. So far, so good. Very impressed!
Also, for verification, feel free to ARIN 69.72.171.130. FortressITX is a parent company of DedicatedNOW...or it could be the other way around. Just dig a tad bit further if you wish to check.
If anything changes, I'll be sure to post it here, but so far, they've done a SUPERB job.
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Jun 9, 2008
This review is posted voluntarily to praise the excellent experience I have had with Fortress ITX.
My primary business has been in business for over a year now. Having developed websites in the past and being involved in web development for over 9 years I have had my experience with webhosting and dedicated servers, having dealt with many different companies. I think it always came down to customer service, which I think is true for a lot of clients; we all want instantaneous response, and hopefully it’s not outsourced. During our start up, we quickly signed up with a promotion on WHT with what seemed to be a server reseller. Due to a number of hardware failures and no sense of urgency for fixing problems, I started my hunt for a new ISP. Due to a WHT post I was contacted by a Fortress sales rep, who was able to convince me that Fortress was the place for me.
Getting setup was quick. I paid for a management option so that they would help with any oversight as well as offer tech support via AIM if I needed it (which I highly recommend). It’s great to deal with real people one on one, especially if you have access to someone 24x7 who can help you right there on the spot.
I did have some downtime along with many others as Fortress had network issues. I remember scouring WHT and finding others who had their servers down as well. Honestly I may have had one or two issues with that, it was over a year ago, and it never happened again; it seems that their network infrastructure is flawless; I have had no more downtime issues.
As my business grew I started looking at true database clustering solutions.. I will be honest that at first glance I did not get the response I needed from Fortress regarding a solution. Looking back on it I think it was partly due to some miscommunication and the fact that with most ISP’s, load balancing and clustering are not your average run of the mill requests vs. the volume of just regular server orders; I had special needs that needed to be specifically tailored to me. Finally the CEO interceded and helped come up with a plan.
For 4 months Fortress worked with me to test several clustering solutions including working with outside cluster software companies, assessing my code, taking the time to give me feedback, work through problems, etc. Jay, the CEO had his head techs working with me weekly on finding the right solution. Everyone there knows me on a first name basis and Jay, the CEO, is available any time I need him. It was up until a few months ago that we finished our testing and figured out how we would scale. I worked with Josh Ewin in sales to order all the hardware I needed, all of it got delivered and setup without skipping a beat. Josh is sharp and I recommend getting in touch with him.
My cluster is awesome. It caters to exactly what I need. My sites run flawlessly. It is our new home. We have 15 servers, web, database and load balancers, of course everything all load balanced. We are using some of the most up to date hardware out there. I have had 0 network issues for as long as I can remember. I can talk to any of the head techs at any time, all on a first name basis. I am not Fortress’ biggest client, but they treat me as if I am. The CEO and I keep in touch almost on a daily basis. Jay really knows his stuff and has a very good operation going on. I honestly don’t know if you can find this type of opportunity anywhere else. They have their own datacenter, their own onsite staff and techs, everything is internal. And best of all, they will work for your business.
In closing, I have referred many friends and affiliates to Fortress, and recommend them to anyone looking for very customized support. They have my business locked in and I look forward to growing with them over the next few years. I am planning a trip back east to see the data center and meet everyone in person.
If anyone has any questions about Fortress ITX from a current client, please let me know.
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Jun 18, 2008
This is in regard to ongoing stress I've had over this server from DN...
Keep in mind this is a NEW server order; my first with this company.
I was assigned IPs that appear to be on multiple spam block lists. The "biggest" problems are mail being dumped to bulk by yahoo and dumped to bulk or completely black holed by hotmail. It was also blocked by comcast, mail.ru, and anyone who uses SORBS (those are the only ones I KNOW about so far). This helps reinforce the suspicion that bulk mail was being delivered from the IPs at some point.
I Contacted support at 9PM on the 13th and was referred to abuse. Only after complaining again on the 17th, was I told they requested removal from ONE of the blacklists and they would "look into" the others. I replied saying I wanted new IPs or I would request a refund and that I did not feel the service I recently purchased was actually delivered.
Now here is the part that is giving me the feeling this will not end well for me; I no longer see the abuse department ticket when I log into their ticket system.
What If I ordered the server to use as a mail server? Am I out of line for finding a new server unable to deliver mail to the hotmail/yahoo inbox unacceptable?
Telling my customers to wait and maybe someday their mail will be delivered to the major free mail services is not the kind of reputation I want to have. Its feels like I was sold a problem someone else created and am expected to wait an unspecified amount of time to see if it can be resolved. I do not feel its fair to be left hanging while waiting for white listing attempts on IPs I did not soil in the first place.
I really hate bulk mailers and spammers. : /
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Jun 3, 2008
So we have a single Layered Tech box hitting our server with around 90 MBit/s for almost 12 hours straight now, resulting in over 400 GB excess traffic so far. An abuse report was sent about 4 hours ago (Ticket-ID: XZP-97559-339) with evidence included, but so far there was 0 reaction besides the auto-reply.
A phone call to the number listed on their website resulted only in a message that there is no one available at extension XYZ. I didn't try repeat calls since playing international phone tag is not quite my idea of fun.
I realise that it was/still is early in the morning at their location, but nonetheless, I'd expect a company their size to respond a lot faster to reports such as this.
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May 18, 2009
Toward the end of August 2008, I published this review as that week I became a customer under the DedicatedNow service line. In it, you'll read that I was more than pleased with the service quality I was receiving across-the-board. I prefer the personal control of a dedicated server over shared hosting, any day.
It's been approximately ten months since that review. My opinion of this company has not changed a single iota since I started service. I have since obtained additional services, including Applicure DotDefender, and am researching off-site backup solutions with Josh in the sales team this week.
Performance has been unsurpassed. My single core P4 went about its business for almost 300 days, and the only reason I had to reboot, was due to my own fault, mis-typing 'ip route del /' and hitting enter before specifying the proper address & range to unrestrict. So yeah, the only reason I had a service interruption is because I hosed it my darn self....accidentally.
The times I do work with their techs, I'm met with the same personable, professional individuals I've been working with since the beginning. I figured out the issue I was having with cpmove.
Boil it all down: I'm still thrilled with these guys. I cannot recall a single disruption that wasn't caused by my own ISP, and I love the early email notifications during planned maintenance. Looks like the prices are a bit lower nowadays, too.
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Sep 28, 2009
I had a server taken offline by dedicatednow. A reboot request was logged by our server management company immediately after the server was offline. When I got back in later this evening, I find the server down and submit a ticket. I am told that they did a billing audit and took the server down because it was not attached to a billing account, so they did not know who owned it. Now that I am submitting the ticket, there is no one there to bring the server back online. Techs can't do it and no one from billing is there or online to deal with the issue. So, as a customer, I am the one that has to suffer all as my customers sites are down all night even though I have faithfully paid all my bills, etc.
My overall experiences with DedicatedNow have always been good, but there are certain things that always plague them.
1. The inability to deal with unique issues when they arise.
2. The lack of delivery on promised rrp's for over 5 years now.
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Aug 26, 2008
I am considering getting a dedicated server from Dedicated now dot com. I searched for reviews I found are a bit aged.
The aged reviews tend to show some network issues in the past. I was looking for some up to date reviews on the network issues if they still exist or how happy people are with their dedicated server hosting experiences with them.
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Apr 10, 2009
They are sure running some great specials right now but sometimes things aren't as good as they seem. Any experiences from people especially on their management services & such from users who have had them (or used to have them) for some period of time (not brand new or short-time users--- unless the short time was due to very bad experiences from the start).
And please-no "secret reps" telling me how great you are, would like some actual user experiences. Have been very happy with the same provider for over 6 years but their pricing is not reflecting the current trends in server technology & I'm growing tired of "negotiating" (old tech at new tech prices) so I've been looking for some options for the first time in years.
High-end users preferred (quads-dual quads etc.) but mainly want to know if they live up to their management & security promises (response times SLA, tech knowledge, etc. for "fully managed".
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Oct 7, 2009
I thinking to buy new servers and now I checking offers on softlayer and dedicatedNow and look like prices on softlayer are higher and also dedicatedNow offer is for managed servers...
In this moment I have few servers with softlayer and all working fine but price...I don`t know nothing about DedicatedNow...what you think SL vs DN?
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Apr 3, 2008
DedicatedNow, you posted a press release in early march with a link to here:
[url]
It is past the 1st and there are no updates on that page, what is the status of this project?
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Dec 7, 2008
Interworx at DedicatedNow?
Does anyone know if DedicatedNow supports Interworx?
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Nov 25, 2008
Im currently hosted with Staminus, I left dedicatednow in the past because of the way they handled the ddos attacks, if they were too big they would just give up very easily.
Thats not something I was ok with. Im wondering now if maybe things have changed or where I should go? I am currently with Staminus but they are too over priced for me. I want to move to a nice 8 core somewhere else that I don't have to tack on hundreds more just to stay online.
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Sep 10, 2008
I'm switching provider soon and was considering these two. DedicatedNOW have given me an amazingly good quote, the question is are they any good? As good as ThePlanet for network/reliability and such would you say?
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Apr 26, 2009
if any one knows of an abuse bot for web hosting companies that will automatically detect phishing, spam, etc.
I know that this isn't a huge issue for paid hosting providers but it is somewhat problematic for free hosts.
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Aug 21, 2007
Last week my VPS hosting provider has suspended my server because of a SPAM petition made by spamcop.com.
The problem is that the incriminated spam message was not sent from any IP adress of my VPS, or a domain hosted on my VPS. Still this, my ISP has suspended my server without sending me any warning e-mail.
Only guilt that i have is that the spammer found some e-mail adresses in one webportal hosted by my server and he mentioned this on the last 2 lines of the message: "This message was sent to you be cause we found your e-mail adress on a public website and this website is....www.somewebsite.com.
The admins of my ISP didn't asked me about the potential fraud and closed my VPS for almost 24 hours without warning me. I was in vacantion for 10 days and i didn't know about the fact that my clients are in trouble.
Now i'm asking you: Does the ISP made a right thing suspending my VPS only because on of my hosted domains was mentioned in the spam message, and no IP adresses or domains names of my VPS were in the X-Originating-IP header lines?
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May 23, 2009
I have finally sort listed three people to get a reasonable Managed Dedicated Server.
LiquidWeb, I have some experience with their plans, but they are bit expensive. Their support is very good.
Dedidcated now, I think they are in business for long time and reading few good reviews.
WiredTree, I have read good review for VPS, but I don't know about their Dedicated Server side. Also their site doesn't look very professional?
Whom you think have good plans & support?
My earlier post is here, they will give some idea about my requirement;
[url]
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May 21, 2009
this is a four days review but i am going to continue this review weekly
so let's get started ,first of all i will rate them for this four days :
Network : 10/10
Sales : 10/10
Support : 20/10 (Very Very Impressive)
Customer Care : 10/10
Overall : 10/10
i got a fully managed server from DedicatedNOW.com just 4 days ago
first, Josh Really Really hepled me in ordring the server.an i really want to SAY THANK YOU JOSH ,
after ordering the server, it wsa online in 4 hours and everything seemed to be good.i opened a ticket about disabling core dump generation, after JUST ONE MINUTE the support told me that core dump generation is enabled in my server anf asked me if i want them to disable that, i said YES, after 3 MINUTES they replied back that it has been disabled.
after a couple of hours while i wanted to transfer my sites , i faced a problem in cPanel and i could nottransfer my accounts .
so i opened another ticket and told them the problem and they said that they can transfer the accounts (the problem was that i had to manulay generate a backup from my accounts and then transfer them to the new server and then restore them manually from SSH)
they did transfered my accounts (about 300 users) manually in 36 hours (because of connection speed of my old server)
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Aug 5, 2008
I've had enough of the Alex/Chris/Tom & Jerry drama.
Anyone here using the off site dedicatednow backups?
Looks like a new service to go with their new site.
Where's the "off site"?
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Jun 25, 2008
Apparently smtp servers from other countries are using our email addresses in the 'reply to'. Because of this much failed messages replies (message is blocked; user doesn't exist) are returned to our email accounts. Is there a way to handle abuse like this? We aren't an open relay but for some reason all the mail is coming back to us. Is there a way to combat this?
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Jun 7, 2008
Don't consider this an extensive review. This is just to share my personal experience with them after transferring a very low end server from LT.
I'll start with the bad since overall I am pleased and would rather finish on a good note.
- The fraud prevention steps are very annoying and somewhat unsafe if you do not have long distance fax. They require a scan of CC as well as scan of Signed photo ID. Without a fax machine you run the risk of e-mail interception. This probably helps them keep a cleaner network and reduce fraud. Its still annoying
- Requirement for a 30 day written and faxed cancellation notice. This one is odd to me.
If they allow you to e-mail a scan of your personal info they should allow the same for written cancellation notices. (maybe they will, but it says faxed in thier terms)
- Let me preface this negative point by saying this was a FREE drive from their recent double days promotion. The drive appears to be very old and on its last legs. When it does die it will likely create downtime for me at some point in the future. I did not ask for a replacement (since I will be using it for backup) but did mention the state of the dive in one of my support tickets.
"Device: /dev/hdb, 149 Currently unreadable (pending) sectors
ATA Error Count: 13 (device log contains only the most recent five errors)
Error 13 occurred at disk power-on lifetime: 24902 hours (1037 days + 14 hours)
Now onto the good.
+ This is a mixed good and bad point. The server was delivered with some installation issues. Cpanel spitting out license errors, yum wasn't installing certain packages and SSLeay had some issues. This is in the positive because of how it was handled. I would say the longest time I waited for a response was still less than a half hour and the quickest was within 15 mins.
+ Every employee I dealt with was friendly and responded in a timely manner.
+ Price of the server was great especially with the WHT promotion. The network appears to be good from every location I have tested.
Now it may look like the review is top heavy with negative points, but the reality is this was a budget server and at a very good price for the quality of their network and support.
To summarize I think my personal experience is a positive one. I hope they keep it up and I hope to be back with a more extensive review after I have had the server for some time.
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Nov 20, 2006
I'm a web programmer with little knowledge of server maintenace, tasks, configurations, etc.
I run a website hosted a dedicated box with godaddy. It appears my MAX SMTP limit (25,000) is reached at times. I know for a fact my subscribers are not generating this many emails.
1) Is there a way I can see a log file all of the email messages that were sent using my SMTP qmail account?
2) I've entertained the possibility that someone has "hijacked" my qmail account and is using it send out spam messages?
Any help in being able to get to a log for qmail or to run some other kind of diagnosis to figure out what's exactly going on with my server and why my max smtp limit is reached constantly.
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Nov 13, 2008
Does anyone have the abuse/DMCA complaint email for OVH as I need to file a complaint but cant find it.
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May 31, 2008
I was wondering what other people did to prevent their networks from being used as platforms for network abuse. I just setup an inward facing snort server, myself- But I was wondering what other providers (especially other low-cost VPS providers)
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Jan 23, 2008
I got Abuse issue Tickets from FDC today, Which i have install new OS few days ago, only have 2 website i know they would not send out any spam email or anything..
Due to the below email, their is an abuse issue with your server. You have 24hrs to respond on how you will correct this issue before we null route the ip. Further complaints, without action may result in deactivation of your server.
Thanks for your cooperation.
--begin disclaimer
You are receiving this message because you are listed as contact of
one of the networks or domains involved in this incident. If you are
not the correct contact please ignore this message.
--end
Dear Mr,
Please investigate the incident described in the following partial log,
giving the treatment as your AUP permit, reporting the measures to all
recipients of this message.
In case of non acceptable treatment or reincidence, it will be taken
restrictive measures to protect .BR registry.
Info---------------------------------------------------------------------
Timezone: GMT -2:00
The port in question was 10000 - registered in IANA[2] for: Network Data
Management Protocol
The e-mail contact it was gotten by the following consultation:
whois -h whois.lacnic.net 66.90.101.xxx
Whois-----------------------------------------------------------------------
% Joint Whois - whois.lacnic.net
% This server accepts single ASN, IPv4 or IPv6 queries
OrgName: FDC Servers.net, LLC
OrgID: FDCSE
Address: 141 West Jackson Blvd, Suite 1135
City: Chicago
StateProv: IL
PostalCode: 60604
Country: US
NetRange: 66.90.64.0 - 66.90.127.255
CIDR: 66.90.64.0/18
NetName: FDCSERVERS
NetHandle: NET-66-90-64-0-1
Parent: NET-66-0-0-0-0
NetType: Direct Allocation
Comment:
RegDate: 2003-08-18
Updated: 2004-02-26
OrgAbuseHandle: ABUSE438-ARIN
OrgAbuseName: ABUSE department
OrgAbusePhone: +1-312-913-9304
OrgAbuseEmail: abuse@fdcservers.net
OrgNOCHandle: NOC1402-ARIN
OrgNOCName: Network Operations Center
OrgNOCPhone: +1-312-913-9304
OrgNOCEmail: abuse@fdcservers.net
OrgTechHandle: PKR5-ARIN
OrgTechName: Kral, Petr
OrgTechPhone: +1-630-729-0228
OrgTechEmail: abuse@fdcservers.net
# ARIN WHOIS database, last updated 2008-01-22 19:10
# Enter ? for additional hints on searching ARIN's WHOIS database.
Logs-----------------------------------------------------------------------
Jan 22 11:51:08.961984 66.90.101.xxx.59733 > xxx.xxx.2.8.10000: S [tcp sum
ok] 1684154077:1684154077(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 47077, len 48)
Jan 22 11:51:08.962002 66.90.101.xxx.59733 > xxx.xxx.2.15.10000: S [tcp sum
ok] 2112584473:2112584473(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 54111, len 48)
Jan 22 11:51:08.962018 66.90.101.xxx.59733 > xxx.xxx.2.11.10000: S [tcp sum
ok] 784051742:784051742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 34960, len 48)
Jan 22 11:51:08.962043 66.90.101.xxx.59733 > xxx.xxx.2.16.10000: S [tcp sum
ok] 188686613:188686613(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117,
id 8194, len 48)
Jan 22 11:51:08.962057 66.90.101.xxx.59733 > xxx.xxx.2.10.10000: S [tcp sum
ok] 1829533742:1829533742(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
117, id 26158, len 48)
Jan 22 11:51:08.962080 66.90.101.xxx.59733 > xxx.xxx.2.12.10000: S [tcp sum
ok] 1559560773:1559560773(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
116, id 4558, len 48)
Jan 22 11:51:08.962093 66.90.101.xxx.59733 > xxx.xxx.2.9.10000: S [tcp sum
ok] 60930635:60930635(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl 117, id
551, len 48)
Jan 22 11:51:08.965238 66.90.101.xxx.59733 > xxx.xxx.2.3.10000: S [tcp sum
ok] 1935758257:1935758257(0) win 65535 <mss 1460,nop,nop,sackOK> (ttl
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Nov 19, 2007
How do you handle your postmaster and abuse addesses for each of your shared hosting accounts? I obviously dont want to receive them all as root and i dont have catchall accounts enabled. I was thinking about setting up aliases to point to their cpanel username account, but i dont know about you, but i hate those accounts and i highly doubt my clients are going to ever check them. These addresses seem to be high targets for spam as well. I have an anti-spam solution, but high volume targets still let a bit of spam through.
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Jun 3, 2008
Any Dedicatednow.com customers here? Where do you pay your bills?
I got an invoice but there are about 3 different areas for logging in it seems and I can only log into one of them. But that area does not have an invoice...
Here are the 3 different possible areas.
[url]
[url]
[url]
Which the heck is the correct area for all your billing, so I can contact them for my login? I have been paying last 2-3 months but I cannot remember how on earth I paid. I also don't know how to contact them except their technical support which is support@.
I looked at their initial welcome emails which also don't provide much information, a billing info directs me to the pwebtech website which is just ubersmith - and it looks out of date, I have 2 servers with them but only 1 appear and the latest invoice that was email does not appear nor its server.
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Mar 30, 2009
in the last 2 weeks has increased the spam mail to external users using our mail accounts.
So a user receives spam believing that it is sent from our sites.
I think the best method is to create a txt file in dns but I have many doubts about how to proceed.
Looking at one of the e-mail back to our mail server I see that emails are sent via outlook.
This is an example of the emails: ...
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Mar 25, 2009
One of the sites I help run has 1.5 million pages of parts that can be ordered and information about those parts. We started seeing a ton of hits at around 20-30 pages per second over the past couple days.
There is no information about them on the internet and they are also masking as GoogleBot.
Be on the lookout as I am pretty sure they are trying to steal content and post it up for search results. They are using Amazon EC2 servers to do it also.
This is how they are identifying themselves:
Mozilla/5.0 (compatible; Adtuitionbot/1.0; +http://www.google.com/bot.html)"
Offending IPs: 174.129.155.59, 72.44.52.93
In a 24 hour period, we blocked 408,821 requests from them.
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Jul 7, 2008
how i can get in touch with the abuse dept of layeredtech.com and theplanet.com's abuse dept as IPs from these seem to be making a suspected DDoS attack on my server?
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Feb 16, 2007
As known, we should provide our credit card information to pay hosting costs.. two questions arise here...
1) What stops a hosting company from stealing or abusing your personal information?
2) What if I want to pay hosting invoices month by month (manually), is it possible and what should I do to go this way?
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