Servint Woes
Oct 3, 2008
I've been using Servint VPS hosting for the past few years and have been very happy with them. But unfortunately I have been experiencing problems for the last couple of months. My forums are regularly going down for a few minutes at a time and I have been submitting tickets to Servint.
Servint replied suggesting that my sites aren't going down. Yet I tried the sites on different PC's at different locations and they have been down. I started a thread on one forum and got confirmation from quite a few members that they experienced downtime. Servint have now accepted that there has been downtime.
I asked Servint for suggested solutions and they didn't provide any
I specifically asked if I needed to upgrade the VPS package, they originally said an upgrade wasn't necessary but 4 days later said that I did need an upgrade.
I've upgraded twice in the last few weeks and as of today I am on a Super VPS @ $199 / mth - Servint have confirmed that they have upgraded me to this package
But my sites have been down for about the last hour or two
In my ticket today, Servint have said "the longest your sites were down was 5 minutes".
This is simply not true, and even if it was true, regular 5 minute downtime is not acceptable in my view.
I feel that no one at Servint is taking my issues seriously. They had repeatedly told me that there was no problem but now they admit that there is one and they don't seem willing or able to fix it - this has been going on for a couple of months.
I ask "what am I doing wrong", because I see such great reviews of Servint here on WHT and I don't understand why I'm not getting the same level of service.
I have very limited technical knowledge - should I be using another type of hosting that provides more in-depth tech support?
Is it possible that the problems I am experiencing are outside of Servint's control and that I am expecting too much from them?
I want to stay hosted with Servint, but I'm having great difficulties at present. Given the great reviews I see of Servint, I'm actually concerned that they will tell me that my business is not worth the trouble and that I should host my sites elsewhere. What should I do?
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Jun 24, 2009
I am trying to set up my first VPS account and it has gone reasonably well until I was actually going to point my domain to the IP I have received. I am absolutely confused as how to set up my own DNS and the instructions I have found have not made me significantly smarter..
I am on Debian using DirectAdmin control panel. Domains are registered through NameCheap. What I first tried doing was just using the two DNS adresses that were in the DirectAdmin administrator settings panel as it was installed but this didn't seem to work and when pinging these hosts I didn't get an answer at all. I reckon this is not the way to do it..
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Jul 11, 2008
I've set up SPF records, reverse DNS, etc. but it seems that my 'virgin' IP is still being rejected as it's never sent mail before. I've sent an email to to MS as suggested in another thread, which was replied to later on saying "forwarded to our anitspam team"... but I haven't heard back since.
Any ideas what I'm doing wrong? Gmail accepts my emails without any hassle. I'm assuming (read: hope) ISPs are accepting my emails too... I was wondering if anyone has any idea how to test if other providers are accepting my email?
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Jul 16, 2008
My company went with Liquidweb over 3 years ago on the strength of positive recommendations given in this forum. For the most part things have been good, but service and quality have visibly deteriorated in the last few months, and I feel that the community should know. Here are a few examples:
1) We ordered a new dedicated database server from Liquidweb. It started crashing randomly, requiring a full system reboot. The only software we were running on this server was Postgres, which doesn't typically halt linux systems. The first time it crashed we chalked it up to a fluke. The techs at Liquidweb said it was probably "due to serverload", even though this server wasn't heavily stressed at all.
A few weeks later it crashed again. I talked to a Liquidweb tech and he said there were some weird hard drive related messages on the terminal in the datacenter. He said he would have a systems restore "specialist" look into it. This was at 3AM in the morning. The next morning, the server was back up, but we wanted an explanation for the down time. Another Liquidweb tech put us in touch with a systems restore specialist, who said that "we don't know went wrong. the error seems so sporadic that we cannot debug it without an error message." I asked him what happened to the error messages that were on screen the previous night. He said that someone had reboot the system without taking note of the error messages! So basically, his attitude was to wait for it to crash again, rather than proactively try to solve the problem!
I grew frustrated with them and asked him to run an HD scan to check the integrity of the disk. He said that they didn't really have any tools to do that except for one, and seemed reluctant to run it. I told him to do it anyway. It turned up massive failures with the integrity of the hard disk (on this, our brand new server). The fact that I had to basically tell him how to do his job to get our server back running was not the kind of service we were paying for.
2. This morning. For no reason, one of our webservers was unable to contact any of the internal servers in our network, resulting in downtime. I called a specialist at Liquidweb. He didn't know what was going on. I asked him to check the network cables, because the servers were still accessible via their remote ips, just not on the internal ones. He went down to the server room and said that the network cable from our webserver to the switch was simply unplugged. I don't even know how that could have happened, given the fact that it had been working fine for months, and we hadn't had any changes of hardware. Don't these cables snap in with a clip? Can someone explain to me how that is possible short of someone tripping over the wire, then failing to put it back in?
3. Now. The Liquidweb network has been down for an hour. Completely down, inaccessible. This must affect hundreds of sites. The explanation, given on the support page (liquidweb.com/support), is:
"We are currently experiencing latency and packet loss affecting portions of our network. Our network engineers are currently working on the issue and we will update this page as more information is available."
It doesn't seem like a latency or packetloss issue. It's a connectivity issue. Their network is down. Their Dedicated SLA guarantees 100% uptime. I'm not a network expert, but this would seem to imply some redundancy or failover. Which should prevent this currently impossible situation from happening.
We have multiple servers with them, and are currently spending thousands of dollars each month. Given that Liquidweb is more expensive than many other alternatives, a material portion of our monthly fees go towards that unseen "premium" of quality service and quality technology that now seems to be rapidly falling.
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May 1, 2008
I'm trying to upload about 200 Gb of data and it became clear to me to route it out a specific connection sftp was the way to go.. (the ssh2 kind)
The problems I'm now having is that the 2 applications I rely on cannot get the job done.. CuteFTP Pro 8 can't even begin to get it done it crashes, errors out etc. and for while there it looked like the free program WinSCP was going to get it done but now it errors out/crash's and while it actually did get about 1/4 of the data done, it seems to think when it reported it done.. it got it all (that is when it doesn't crash for no reason, these crashes only occurred mainly when I tried to get it do 3/4's or the rest of the data)
So anyway.. recommend me a good client app if you can.. (that does real folder sync transfers) preferably ssh2/sftp, I'm uploading to dreamhost if that makes a difference I assume it doesn't though..
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May 21, 2009
I have a box colocated in a datacenter, and it seems like one of my drives have failed, but I need to find out what drive I need to ask the datacenter to swap.
cat'ing /proc/mdstat provides a very vague answer, but I was hoping someone could give me a better picture.
The harddrives are plugged into port 0 and 1 of the supermicro motherboard.
[root@localhost ~]# cat /proc/mdstat
Personalities : [raid1]
md0 : active raid1 sdb1[1] sda1[0]
200704 blocks [2/2] [UU]
md1 : active raid1 sdb2[1] sda2[2](F)
624928384 blocks [2/1] [_U]
unused devices: <none>
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Apr 5, 2007
So we have 10 racks of mess in our custom colo cage. Each rack currently has 20+ servers, most with dual network interfaces hooked up, most racks with two switches and 3+ apc remote power strips per rack. Each rack is an APC 4 post unit [url]
We have no cable management trays and currently tie up cables with velco and zapstraps, trying to keep power cables to the left and cat5 cables to the right. Unfortunately, even with all our effort, it's really turning into a wall of cabling that is basically insulating each rack and causing a temperature issue (or the potential for one at least).
Even worse, we want to add in KVM over IP hooked up on nearly every server. While I see the great benefits of the KVM, I can't see how on earth we are going to make the cabling work out!
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Jul 15, 2008
I cannot get to their site and I have a server offline ...
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Sep 4, 2007
I am/have been using Servint for about a year. The service has been good no downtime. Lunar pages has recently become a client of mine and I thought being a small business owner that the right thing to do would be to switch.
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Apr 9, 2009
I'm no longer happy at WT and have (almost) decided to move to Servint. Does anyone know if Servint's sales is open 24/7? I sent them an email an hour ago, without a response or acknowledgement.
From what I've read here, Servint seems like a solid choice - but I'd be eager to hear from any current clients about the support/uptime etc and also if their forums are busy or not?
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Oct 16, 2009
Which one you vote taking into consideration like VPS quality and support? (Leave the dollars part) I have to choose between both guys.
I need less downtime + good support.
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Oct 22, 2009
Anyone on Servint vps, is there support tickets system getting slower .
awaiting a responses of nearly 2hours at a time
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Mar 12, 2009
I have been with them around 3 years in the past and was very happy. But after i was enthusiast with Europe (ping time etc) and i made the mistake and moved in Europe. Since then i had many problems so i get back to them few days ago.
When i moved all my domains to them i had many issues with my scripts , mails etc because i manualy tranfered everything with unix commands.
Servint guys helped with everything to get working. I didnt lost any data and i am very happy with them.
They have awesome support team and very strong knowledge of their job.
They even helped me in a joomla script issue which they are not responsible
Again, they are great and you cant go wrong with them.
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May 20, 2009
both of the VPSs we have with them have been offline for more than 15 minutes now. As usual, their support has been incredibly fast and I have heard back from a NOC staffer that they are experiencing network issues, but want to see if I can find out how widespread this is.
If you have services with ServInt, are your machines currently unreachable?
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Feb 24, 2008
I just move a site from resellerzoom to a servint vps..
I have been facing some strange problems..
the first problem was smarty..
Fatal error: Smarty error: unable to write to $cache_dir Be sure $cache_dir is writable by the web server user. Smarty.class.php on line 1095
i had to make he cache dir 777 inorder to fix the error..
it used to work with 755 before..
next up was the owner problem ..
the owner of the domain under whm was still pointing to the old resellerzoom accountname .. i changed it to root..
now i ran a chown command on root of the site .. still wordpress gives me error for image upload..
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Sep 7, 2008
Has any one experience Servints support lately
I have ticket over 20hours awaiting, replied to ensure not overlooked
have they gone on hols :-(
Had server setup up on purchase but they never completed all my requests
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Jun 11, 2008
I just wanted to take the time and give a quick review of ServInt. I have switched to their service about 5 months ago now and I just have to say: it's absolutely fantastic!
I'm only on the lowest VPS package, $50/month, but the service has really just been spectacular. First off the value is incredible as service quality is top notch and server specs are as well. In addition, these accounts are fully managed which has really saved me from a lot of headaches. Even further, ServInt will help you out with stuff that you normally wouldn't even consider covered under support (and it's not, they help based on their own great quality of service not something written in policy). They are very prompt and helpful, unlike a lot of other providers who always try to blame all of the problems on me (you) instead of truly investigating them.
Right now I am running about 30 small sites on the VPS and performance is unequivocal. In total my VPS uses roughly 350GB of bandwidth per month (out of the allocated 500GB).
I will say right now I don't work for ServInt or anything like that, really I just wanted to help get the word out. I have been with a lot of VPS providers before including MediaTemple, GoDaddy, and SolarVPS and none have impressed me as much as ServInt (though GoDaddy was really good until I ran into some problems that their support wouldn't cover, then they turned mean and very unhelpful).
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Jun 5, 2008
I am new to these server related things.
I don't want to go for shared hosting, as there will be too many restrictions. And I will not need a dedicated server until my traffic really grows multi-fold (may take few months).
I am aiming to run 3 of my new sites on a VPS server. (I want to know whether I can put all my 3 sites on the same VPS server.)
After my initial research, I came up with below list :-
STEADFAST : steadfast.net/services/vps.php
LIQUIDWEB : liquidweb.com/cart/content/vps/
SERVINT : servint.net/vps/details.php
Now I like to know which one is better. (You can suggest any other providers also if they can beat these in terms of Customer Service and Reliability and my below requirements.)
Outline of my requirements :-
1) Fully Managed Service and outstanding customer service.
2) Daily Backup of all content and database.
3) Fast response times (For my website users mostly in INDIA) and best network.
4) Easy and smooth transition to upgrade to next VPS package or a dedicated server (I don't want to keep changing DNS everytime I want to upgrade.)
5) No restriction on bulk email being sent (Fully Double Opt-In mailing list)
6) cPanel needed
7) Other routine things like Uptime, Reliability, Hardware Replacement Warranty...
8) Price is not really a big issue.
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Oct 11, 2009
i need reviews about servint tecnical support.
I'm not english motherlanguage so i usually comunicate by email. Is, for servint, the email comunication fast? Does it works?
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Jan 6, 2009
Not really full five years. I signed up for essential VPS plan in March 2004 (so for few months it will be full five years).
My VPS is fully managed and support is great. It is real 24/7 and response time is always about 5-15 minutes, and almost always with problem solved (there is no annoying replies like; need more information's, please let us what you want or something like that) They always fix the problems and they always know how to fix things.
It was some big failure with hardware (I can not remember date) but they deal carefully with that, move all of us to different machines, clients was well informed, and generally there was not any long downtime (as far as I can remember)
Network are great. They have direct link with Deutsche telecom which means very good connection for Europe.
Few times I request backup for accidentally deleted files, and they recovery them fast.
Only critic for billing. One month (I can remember when) they charge me for extra bandwidth. It was caused by some attackers on server I do not know, as none of my domains cause that (It was some bandwidth leak other than http, ftp or mail, that I am not familiar with). Normally I can not spend even 10-15 % of total bandwidth , but that particular month it was 300%, so they charge me for all. I do not know if it is my fault or not, but maybe they should protect server better or whatever.
Other than that I have never had any problems.
I recommend them to anyone as they are really ''peace in mind'' company.
For the time being I will keep to use Servint services. I hope I will not forget to come back here again after five years with 10-years review.
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Oct 30, 2008
My 9 months ServInt review
I'm with Servint since february and it's time for a quick review.
The VPS was setup within a few hours after I ordered.After seeing how many people around here complained about how they still waiting after several days for their vps, I conclude that my vps was setup was VERY FAST.
While I'm no certified admin, I'm a quick learner and i'm used to solve problems on my own. Thus I didn't open to many tickets with support, but the few I opened were answered quite fast.
So you get fast response from support.
The thing that impressed me most, though, was the performance of the vps. It runs fast and without problems.
I recall only one time the connection seemed very slow but I think it was a problem with their network because their forums were very slow too. However in a few hours all was back to normal.
Basically, you forget you have the vps. It just works without problems and with great performance.
I have the Esential package (384 Ram) and at 49$ I consider it a very good deal. For some people this is expensive but I recommend them to read carefully the horror stories of those who wanted cheap.
Quality service and peace of mind is worth more than the 10-20$ you pay less with a cheap host.
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Aug 8, 2008
Bottom line, neither one of these companies can work with a reasonably intelligent (although admittedly totally ignorant of *nix and "manaaged" VPS's) yet _desperate_ web developer migrate from a shared hosting package with , get this, 1&1 to a "managed" VPS and get email functioning on port 587.
I have given both companies _total_ access to my 1&1 account and yet:
ServInt can't get me up and running with a cPanel GUI. To their credit, they were able to with Plesk.
Wiredtree hasn't been able to even let me successfully ping a pop or smtp server since the account was activated last night and I've been working with them since 9:30 last night. I called and talked to XXXXXXXX (I obviously won't use his name) last night and had him check out how I set up my system. He made an adjustment on the firewall for, yes, port 587 and assured me I'd be good to go once the domain changes propagated. Obviously that hasn't been the case or you wouldn't be reading this.
So bottom line, since both companies have _total_ access to my accounts, and I trust them both otherwise I wouldn't be doing business with them, whichever company delivers me a functioning "managed" VPS with a working email account, _regardless_ of GUI as I've told ServInt to revert my "managed" VPS back to Plesk, I'll sign up with them and probably _never_ leave because I'd rather go through a ******* root canal than have to go through this process again.
I've haven't got time to exchange Problem Ticket posts to get a fucntioning VPS, hell I've got a business to run and thought the word "managed" actually meant managed.
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Jul 28, 2008
ServInt:
speedtest 300-500kb/s from SF
burstable ram
99.730% uptime (hyperspin)
great customer service
Wiredtree:
speedtest 80-200kb/s from SF
no burstable ram
99.993% uptime (hyperspin)
great customer service
what to do....
can any servint vps users please PM me their url?
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May 28, 2008
I've been with this service for over a year now and all I could say is great service and I love their staff supports. What do you think about this service ? anyone with me ?
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Aug 3, 2008
Thought I might provide an alternative for the various multi-year reviews of the company and give a short term review.
See my initial message here:
[url]
for the hows and whys I chose ServInt.
I am a total newb when it comes to VPS's, having been on shared hosting for many years.
I had never heard of CNAME/MX records and was/am totally ignorant of *nix administration.
I ordered the Essential VPS and dove right in. Figured since I had root access, I could just establish my company's web site directory off the root via FTP and upload the web sites to the appropriate directory. BZT. Wrong. Can only use the httpdocs directory. That was my first ticket, responded to and solved in 5 minutes.
Next was changing name servers at 1&1, which was a giant PITA because of 1&1. Learned all about a Glue Domain, to make a very long story shorter, I had to establish subdomains at 1&1 and fix the IP address to point to the name servers I was going to establish on my ServInt VPS. What a convoluted process. Ticket opened and responded to in 20 minutes. As an addition to this ticket, after establishing MX records, I could not connect up to the SMTP server, though I could connect to the POP server. This turned out to be a setting in Plesk, I think to enable the use of Port 587, which my ISP requries for anti-spam. Problem solved in 20 minutes.
So, I went from scratch to having my company web site up and running with full email access in less than two hours. Pretty good migration as far as I'm concerned.
Haven't had a problems other than these so far, just climbing the learning curve learning some *nix admin duties. WHT has been a _tremendous_ resource in this regard.
Oh, and the speed and responsiveness of the site compared to 1&1's shared hosting was/is nothing short of phenomenal. No more lags, no more variable page loads, just consistantly fast data transmission, which was my number one priority.
In short, I could not be happier with my choice and look forward to a long business relationship with ServInt.
Thanks to all who actively participate here at WHT, your posts help more lurkers than you can ever imagine.
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Apr 21, 2007
I signed up with Servint a few days ago and their staff has been very helpful in helping me get setup.
I got the essential VPS.
So far the staff has done the following for me
1. Updated subversion "version"
2. Explained to me how to transfer accounts
3. Assisted in setting up transfered accounts
4. Setting up nameservers
5. Told me how to have commands executed on startup
Their helpdesk is very organized and everyone responds fast. They are all so smart and know exactly what they are doing.
I have never had such a great experience with a hosting company.
The server speed is also very fast. I currently have 9 accounts setup in my vps plan.
[url]is one of them.
I just switched over the DNS, so you might not be hitting the servint server yet.
I highly recommend servint.
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Aug 3, 2007
Servint.net seems to be one of best hosters? Anyone got latest review of it?
[url]
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Apr 14, 2007
I finally ditched Site5 at a host. So _anything_ should be better, right?
After only a week or so with ServInt I'm wondering if I made the wrong decision.
Now I thought a few hours resolution time with Site5 was frusterating, try waiting 6 hours, or 18 (my current ticket, still not resolved, with no reply after asking for an update several hours ago).
And having a tech answer the phone doesn't help much either if they don't have a clue how to troubleshoot.
First the tech insists that MX records need to be pointed to my host for OUTGOING smtp to work!
Then after sending him the necessary log files twice, he still insists I'm not giving him enough information to fix the problem and that MX records must be setup. When I call and ask if he read the log file snippets I had sent him, "no" was the answer! AAAAAARGH!
And then being told many times, that the problems been fixed. And then finding out it's not and that they never even TESTED IT before saying so!
Is it time to pack up and leave before I migrate all my customers there?
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Jun 24, 2008
For people looking for a vps, I thought it's important to get a feel for their technical support team. So for the first time, I've had to use it. . .
My problem is that MySQL CPU utilization is around 25% at all times and it is lagging the box like crazy. All of my sites hosted only get around 200k uniques per month. <<snipped>> The lag seemed to start around the same time I added multiple cronjobs at various times and frequencies to grab RSS feed data and check to see if it should add a new entry into the DB.
I am not a linux guru, so I opened a ticket and asked for help and suggestions on what to do. . .
Response:
Quote:
I could try tweaking the mysql configuration so the service uses less resources, but this usually just helps with the memory use.
I was looking for him to either say yes the cronjobs are doing it or I have poorly coded queries. . something useful and related to CPU usage. But no.
So then I say sure, tweak. I ask if he agrees that the cronjobs are the problem and what options I have to remedy the situation.
Response:
I have tweaked the mysql configuration for you. Yes, most likely those cronjobs are causing the big CPU usage in mysql.
Basically he completely ignored my question on what other options I have or recommendations on what to do next. Needless to say I am furious. I ask for advice and get absolutely nothing useful in return. Not to mention his short answers make it seem like I'm lucky he even reads my entire question.
So what does everyone else suggest?
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Jul 7, 2008
What is up with servint?
I have domains and a vps through them.
The vps is now serving up porn on all the sites.
When I call servint they say I don't own the name but a whois shows i DO INDEED own the name for another year and it is registered to me and they are the registrar!!!
The portal user/pass suddenly stopped working so I can't even put in a support ticket
All I get is a message machine ... does anyone know if servint staff ever come on this board.
It has probably been hacked but it is pretty disturbing when they say I don't own the domain but it is CLEAR THAT I do own it.
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Jul 26, 2008
do files download faster with servint vs. wiredtree? i dont know much about servers, but for me servint is much faster.
Can you tell me how fast it downloads for you?
(download the 100mb file)
--------------------------------------
Location:
San francisco, CA
vps-speed-test.servint.net
Servint: 150 KB/sec
speedtest.wiredtree.com
Wiredtree: 60 KB/sec
www.wiredtree.com/10mb.bin
Wiredtree: 150 KB/sec
why is wiredtree giving me 2 speeds
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