Pc-core.net (burstnet) Formatted My Server By Mistake
Jul 8, 2008
I have a big problem with this company. check this ticket:
Quote:
Hi Marco,
I am sorry to inform you, but the data center screwed up and reformatted your server and reinstalled Windows. They misunderstood what we were telling them. We were talking about another server. I apologise and am seeing what I can do.
Regards,
Jordan Lopez
VPS/Dedicated Specialist
PC Core Hosting - A People Powered Company
this is possible?, that I can take measures against this action because it hurts me greatly to my business
I used Burstnet dedicated service for more than 2 months & would like to post a review here:
Initially I ordered a server before two months from Burstnet, Burstnet (Nocster) took more than a week to setup. After waiting for a week I got the server. Never received remote reboot port , though they billed me for it every month.
Initially it was working fine. After 7 days approx , my server was inaccessible , I added a support ticket to reboots & got reply that my server was suspended due to lack of reply of the abuse warnings they sent me , while I had got an abuse alert before a day informing me about spam mails somebody sent from a vps, I had already replied to the alert that I suspended the vps of spam mail user & had also got email from Burst saying: " Thank you for taking the time to contact the BurstNET Abuse Dept. BurstNET in no way condones any spam related........"
it was confirmed that they had received my reply for abuse alert. I informed them this in ticket, they replied they did not receive any reply from me. I provided them email headers & it was clearly showing that the mail was delivered to burst, later they said that the mail was delivered but was not reached to their support desk & they reactivated my server. There was 5 - 6 hrs down time , while there was no fault from me.
We delete DNS zone of one of our domains at whm by mistake now that domain is not in account list ..how can i add this domain to WHM account list again,
adding dns zone option in WHM did not reslove the problem...
I'm currently a Poundhost customer and have been very happy with the service - my server has never been down yet and i've never had to contact them since setting the server up - it just works.
However, i've recently been offered a much better deal from Rapidswitch - a better server for quite a bit cheaper which as a personal customer with no budget makes a big difference.
I did think twice about moving from a provider I was happy with but have heard good things about Rapidswitch and their control panel is much better.
However, since placing my order it seems all they've had is network problems - they were completely down for hours last night, have had problems all day and are now down again. To boot, they said my server would be built in 24hrs and probably less but it's now nearly 30hrs and hasn't been built yet.
I'm really surprised and shocked that such a big provider with a good reputation has a single point of failure like this and doesn't have redundancy built in as well as hot swap spares and even spares from another provider.
It also seems their site and phone system are on the same backbone so that all went down too (and seems their monitoring is within their network so that doesn't register most of the outages).
Have I made a terrible mistake and this is the new Rapidswitch now it's been bought out or do you think it's just a bad week and they will get themselves sorted out and will return to 100% uptime?
We use them because we can offer good value for money to customers, yes you get what you pay for but they cant even deliver within their own estimates.
I contacted them on the 5th after 24 hours of waiting and a customer on my back, just enquiring where the server was.
I received the following reply from Shawn A:
I would expect delivery on this tomorrow afternoon...
We are closing this ticket out at this time.
If the issue is still not corrected, or you require further assistance with this matter, please re-open this ticket, and we will gladly assist you...
Fine, i will wait another 24 hours. Nothing!
It is now the 7th, the customer has decided to cancel the order and they have still not done ANYTHING.
I have sent them another reply to the ticket:
I had a customer cancel this server because it has take you so long What is going on wthat it takes you ages to set up a server that is probably sitting in a rack somewhere? Please dont take an age to reply and please let me know a setup time so i can at least offer another customer and instant server and not 36 hours to whenever-burstnet-gets-its-***-in-gear
I am still awaiting a reply.. although its useless now.
I know its already known on this forum but Caveat emptor!
I've been a VPS customer of carpathia host since 2004, since the days of prohosters.
On July 1 i ticketed them to remove a whole list of domains and sub domains (around 15 of them) providing the list of domains clearly that needed to be removed
At the end of the day i/we notice that our main corporate website which was also hosted in the same VPS is down. Logging into the CP i see the domain of the corporate website itself is not seen in the list of available hosted websites.
I re-open my previous ticket mentioning the problem , i get a response that the corporate website was also removed by mistake and they would restore it now
After a few mins, i get another reply that they don't have a backup of the lost domain (which they were supposed to have but was accidentally overwritten by something called emergency backup system, i don't know what is this so called emergency backup system).
So they re-add the domain, and i upload the site with the backup which we had and thought that the problems were over, BUT till date they have problems configuring the corporate website they hosted properly or there is some issue with their DNS. When i and several others visit my corporate website site.com, we get to see subdomain.site.com.
site.com sits in a dedicated ip and subdomain.site.com sits in a separate dedicated ip. When we ping site.com we get reply from ip of subdomain.site.com. When ticketed about this problem, they say that it should be a problem with the browser cache and not able to give any satisfying reply. How can it be a browser cache issue when the ping is getting reply from the wrong IP?
I am so frustrated with the negligent act of removing the wrong site and their sluggishness of not solving the problem which they themselves created.
Just wondering if its the time to switch to better providers? we have lost so much already with people not being able to access the sites and been put to shame by clients calling us and telling that there is something wrong with our site.
This is for a web/application server running, Windows 2003 Server Professional, IIS, MySQL, MSSQL 2005 Express, Plesk 8.5. The price is about the same.
for setup and configuration instructions for setting up mail server on a Fedora Core 6 server. I googled it and most of the links are described with steps while installing OS, but i need to configure a mail server on a server where my site is already running.
After being screwed by Dawson and fumiNET, my server was reinstated by BurstNET (thanks BurstNET). However, the few interactions I had with them gave me the impression that I would be better off with a slightly higher level of support, so I decided to go with PC-Core.net. Cody is a decent sort of chap, and was very patient and helpful during the pre-sales period. I wanted to just transfer my BurstNET (nee' fumiNET) box to PC-Core, but that couldn't be done - so, a new box was deployed and everything was transferred from the old box to the new box.
However, things just never seemed to click right. I cancelled my server with PC-Core due to the following reasons: initial configuration was incorrect (misspelling of domain/host name, mistakes, incorrect settings) box was assigned banned (dirty) IPstech support informed me that I would have to report these myself to the banning agencies support tickets regarding this issue were closed before being resolved
after Cody's intervention, new IPs were finally assigned, butthe IPs were assigned on the day that I requested that it not be done configuration of box with new IPs was incorrect (misspelling of domain/host name, only one of 5 IPs was configured, incorrect settings)
box was down for nearly a week (which must certainly have exceeded the stated limit in the SLA)no compensation for downtime was offered my request (twice) for compensation was ignored
To be fair, during this whole process, Cody was always available and intervened to get things on track. However, Cody's intervention should not have been necessary, and worse, my requests for SLA compensation (sent directly to Cody) were ignored. This is unfortunate since the box (just before cancelling) finally seemed to be OK. I just got to the point that I had had enough - and I certainly felt that I was entitled to compensation for the headache and downtime.
I nearly decided to shut down my operation due to frustration, but I decided to give it one more shot and decided to try a fully managed VPS at WiredTree. I will post my impressions in the VPS forum regarding WiredTree - but in short, WT is ** AWESOME **.
Yes - capitalized, italicized, bolded, underlined, and flanked with stars.
I must also mention Josh from VolumeDrive. During my despair, and the search for another host (before just packing it in), Josh provided valuable advice and insight. Months earlier I went through a pre-sales process with him before eventually deciding on fumiNET, and in spite of this, Josh just picked up from where we left off - even though it was fairly evident that I wouldn't be going with him. I'm hoping that my sites become successful, just so that I can justify getting a server with VolumeDrive. THANKS JOSH
About to pickup a server strictly for use with MySQL databases.
Right now there's zero price difference between the Intel 5110 dual core and the 5310 quad cores. Looking around a bit online, it seems like the quad core is of no benefit (or lesser performance) than the dualie. That sql cannot take advantage of it yet.
Is this accurate? If so, where do quad core CPU's shine at this point in time?
are there any providers out there that will offer a core to you server, i.e. dual qauad core machine would be runing no more than 8 with each account have a single core each?
Now the core files for example (core.18920) files are filling the server, here is a shot
-rw------- 1 someuser somegroup 3.9M Mar 17 16:15 core.18920
all server account have that files, all users how running php files in there websites have the core.**** files and all websites quote are going to be excceded
I guess the problem from apache, i do rebuilf using whm, but the same problem
I've not posted feedback for past providers that haven't been so good, but due to bad service and a lack of refund after nearly 2 weeks, I really need to post my situation.
The site is pc-core.net, and they have had some fairly decent offers going on WHT.
After 5 days of good service from the dedicated provider PC Core, I ran into possibly the worst 10 days of running a website I’ve ever encountered and a further 12 days without a refund.
Here’s my story.
I signed up for a dedicated host in September, and my machine was made active on 25/09.
The server went down 5 days later on 30/09, and it took more than 24 hours to get it back up. So now we’re running on late 01 Oct 2008, but slow and sometimes unresponsive. The site then goes down completely on 05 Oct 2008. A response on 06 Oct 2008 saying they’re looking into the situation. Had to then wait 2 days, and post 3 replies to get a response on 08 Oct 2008.
One last response on 09 Oct from support, then I had to update the ticket 10 times to get another reply on 14 Oct 2008.
The server was down for 9 days with little to no response from the tech support, despite me continually trying to contact them.
Server back online briefly, then down again on 15 Oct 2008. On 16 Oct 2008 I placed a ticket applying for a refund, which should be instant and my account cancelled instantly. Refund request finally got through on the 18th, server down but my account on their site is still live (so I’m still being invoiced via PayPal).
Their refund policy:
If for any reason you are unhappy with our service, and wish to leave during the first 30-days, PC Core will refund your purchase price less applicable fees in full.
It’s now 30 Oct and as I write this I’m still waiting for a refund (12 days waiting for a refund, still no response), still waiting for my account to be cancelled and I’ve posted numerous tickets asking for an update during the last 12 days.
I was told that they may pay me for the remaining days I had left after cancelling.
Surely a full refund is in order? Or at least the downtime and remaining time for the month.
I’ve been with 4,5 dedicated providers in the last two, three years but I have never seen any take more than 5 days to respond to server downtime, it’s appauling. The only thing going for the provider during my month with PC Core was that the staff were kind and helpful when they were around to give it.
I have a server running Fedora 4 and WHM/cPanel. I would like to upgrade the linux kernel to the latest version, so mosey in via SSH and type "yum -y upgrade". It downloads a few things and tells me everything is hunky dory.
Now, the version it says it is currently running is: 2.6.17-1.2142_FC4 #1 Tue Jul 11 22:41:14 EDT 2006
Is that the really the newest version available? Maybe I'm confused as to how this works, but if I go to kernel.org it tells me the most recent stable version of the kernel is 2.6.24.3. Is this because I am running FC4?
Interested in buying server quad core or even better 8x.20 or more with 8-16 GB ram, 1gbit ethernet port, more ips, if posible 255, no filters and if posible hardware router to prevent ddos problems, can someone suggest anything?The best solution for me would be somewhere in Germany/Austria/France/UK/than USA ...Europe is primary...
Approx how many COD4 slots do you think i could get on the following spec server
Intel Core 2 Quad Pro Q6600 2.40GHz (1066FSB) 80GB Raptor 10,000RPM 2GB DDR2 RAM Linux OS or Windows XP Pro (not sure if I will fork out the extra for windows or not yet)
We are hosting our software system which do calculation and file manipulation. Now we have Intel Core 2 Duo E6750 and would like to get Intel Core 2 Quad Q6600 to increase our system performance.
Also we have other choice, get Intel Xeon E5405 Harpertown 2.0GHz to replace two above.
I think it is better to have one server box because one box easy to manage than two. Also Harpertown is much faster than these two together.
I'm running a message board and it looks like I've outgrown the low end xeon 3040 1.86GHz dual core server, and the bulk of the CPU load is going to mysqld. I'm debating between offloading the DB to a dedicated server vs upgrading the existing server and hosting the web server and db on the same machine.
Any thoughts on the better approach? fwiw, the load from apache seems next to nothing right now, but I am also planning on adding an SMTP server for user registrations and general support email.
I'm also not super familiar with dual-core and dual processor machines. Does shifting mysql to a dual core or dual proc machine help (vs a single core/single proc machine)? since there is just one mysql daemon, does having a second core or proc. buy me anything?
how to install Ubuntu (either 7.10 or 8.04) as a XEN domU guest on a CentOS 5 / Fedora Core 8 XEN dom0 server?
I have tried installing Ubuntu as a fully virtualized guest, but the Ubuntu CD doesn't even bootup. I get the Linux bootloader, and that's it,it doesn't continue to boot. Odd.
When trying to install a Paravirtualized guest, I had to use the debootstrap method, but can't get it to boot up.
Quote:
xm create anya_zanet Using config file "/etc/xen/anya_zanet". Error: (2, 'Invalid kernel', 'xc_dom_find_loader: no loader found ')
I ordered two servers from burstnet three days ago.
I was very thrilled when they said they could rush my order within 24hours. And I was floored when I received my boxes hours after ordering.
From there, it's been all downhill.
(1) They installed the wrong hard drive on one of the boxes.
(2) They corrected the hard drive with the correct one. But they created partitions that we did not ask for. Result: reinstall, again.
(3) We found the LAN connection between our two boxes off. We asked them to see and they got back that the cable was disconnected. Scared, we asked them to tell us WHY this would randomly happen. At no point did they apologize. Rather, the support staff simply seems to go back and forth putting the responsibility of the problem from one department to another.(kinda like "we dont know but i'll fwd to networking staff")
(4) This is where it really hit the fan. We ordered hardware ddos protection. I opened a ticket in afternoon yesterday asking them if it had been setup. Our server has been under syn floods which a hardware ddos system should help mitigate. The support staff took over 3 hours and a voicemail before responding.
Since then, the support staff has not yet been able to tell me anything about the ddos hardware. According to them the networking dept. is responsible for that. And by the time the support staff gave up, the networking dept. had gone home(evening yesterday). The support staff said I might not hear back until 9am today.
I told them to cancel my server and provide me a refund if they cannot fix the problems by 10am. It's 11am and I have not heard a thing from them.
I opened another ticket few minutes ago about getting a refund. They quickly responded to it saying support has zero to do with billing and that I should contact billing. They also said billing won't be in until Monday.
I spent every penny I had on these servers. Is my only option to wait till Monday before I can get them to give me a refund and find another host?
In either case, I am super disappointed by BurstNET support's incompetence and response times.
I'm not normally one to drag things like this in public but I honestly just wanted to know industry standard for a situation like mine.
So, here is the lowdown. I was originally a customer of this company called uni-hosts.com. They resold BurstNET dedis. After being signed up for a month or two, they went out of business. At this point, BurstNET did a nice thing and offered to carry over any customers from uni-hosts and transfer over to their services. I was paying like $24.95 before for some cheap P4 1.8 or whatever from uni-hosts.com, but BurstNET said that they couldn't match that. That's fine. They said like $39.99 was the best they could do.
This was all done via service tickets. I never completed a signup or order form or anything like that. I had signed up originally through their support portal and that's it. I told them via this support portal that I would NOT be continuing my service with BurstNET and thanked them for their time. I have all the tickets saved in my email so on and so forth. Everything is cool.
Fast forward 4 months to the present. I see 3 emails from BurstNET sent on the same day and they are for the past 3 months of service. Apparently I owe $120USD or something. Of course, I am like wtf. I log in via their billing window and initiate a conversation regarding this.. They then inform me that I have to pay this fee because I signed a contract with them (non-existent of course.). I showed them all the previous tickets from me talking to their sales telling them very clearly that I was not going to carry over my service. They said that a ticket is not a valid or official form of cancellation, but I also said that I never officially signed up for anything so I thought it was acceptable.
To make a long story short, they've now informed me they're sending a collections agency after me. This is more of a hassle than anything else as I haven't received service, or anything like that for months from them, yet they are charging me for it. Is this normal practice in this industry? Is there something I can do to annoy them through this process, like a counter collections agency? They obviously don't seem to care about what's 'legal' or 'reasonable'.. How does one even deal with this as regular little customer?
Ive just being doing some pings and tracerts on burst and it looks to me they have there new X0 fiber installed i still get around 20 hops and average 120ms ping any body found the new transit any quicker, im still deciding weather to go back to burst or not, the speeds are pretty much the same but it is too early to justify there stability
What do you think so far?
Tracing route to burst.net [66.96.192.201] over a maximum of 30 hops:
1 53 ms 98 ms 98 ms api.home [192.168.1.254] 2 38 ms 36 ms 35 ms 217.41.191.122 3 35 ms 35 ms 36 ms 217.47.41.161 4 36 ms 35 ms 35 ms 217.41.175.13 5 33 ms 36 ms 36 ms 217.41.175.126 6 139 ms 189 ms 191 ms 217.41.175.54 7 43 ms 34 ms 35 ms 217.47.74.99 8 35 ms 37 ms 36 ms core1-pos12-1.bletchley.ukcore.bt.net [194.72.31 .5] 9 40 ms 38 ms 44 ms core1-pos0-7-0-12.ealing.ukcore.bt.net [62.6.200 .109] 10 38 ms 37 ms 38 ms transit1-gig8-0-0.ealing.ukcore.bt.net [62.6.200 .110] 11 38 ms 37 ms 35 ms t2c1-p11-0.uk-eal.eu.bt.net [166.49.168.17] 12 37 ms 37 ms 37 ms t2c2-p3-2.uk-lon1.eu.bt.net [166.49.164.138] 13 39 ms 37 ms 37 ms t2a1-ge7-0-0.uk-lon1.eu.bt.net [166.49.135.110]
14 39 ms 37 ms 37 ms 195.66.224.130 15 37 ms 37 ms 37 ms p5-0-0d0.rar1.london-en.uk.xo.net [71.5.174.133]
16 110 ms 111 ms 111 ms p1-0-0d0.rar1.nyc-ny.us.xo.net [65.106.0.118] 17 118 ms 119 ms 117 ms 207.88.14.85.ptr.us.xo.net [207.88.14.85] 18 257 ms 209 ms 206 ms 207.88.14.86.ptr.us.xo.net [207.88.14.86] 19 128 ms 130 ms 127 ms 207.88.182.62.ptr.us.xo.net [207.88.182.62] 20 120 ms 121 ms 121 ms burst.net [66.96.192.201]
Trace complete.
C:UsersMe>ping 66.96.192.201
Pinging 66.96.192.201 with 32 bytes of data:
Reply from 66.96.192.201: bytes=32 time=121ms TTL=48 Reply from 66.96.192.201: bytes=32 time=122ms TTL=48 Reply from 66.96.192.201: bytes=32 time=122ms TTL=48 Reply from 66.96.192.201: bytes=32 time=120ms TTL=48
Ping statistics for 66.96.192.201: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 120ms, Maximum = 122ms, Average = 121ms
