Negligent Mistake Of Carpathia Host And Continuing Worries
Jul 4, 2008
I've been a VPS customer of carpathia host since 2004, since the days of prohosters.
On July 1 i ticketed them to remove a whole list of domains and sub domains (around 15 of them) providing the list of domains clearly that needed to be removed
At the end of the day i/we notice that our main corporate website which was also hosted in the same VPS is down. Logging into the CP i see the domain of the corporate website itself is not seen in the list of available hosted websites.
I re-open my previous ticket mentioning the problem , i get a response that the corporate website was also removed by mistake and they would restore it now
After a few mins, i get another reply that they don't have a backup of the lost domain (which they were supposed to have but was accidentally overwritten by something called emergency backup system, i don't know what is this so called emergency backup system).
So they re-add the domain, and i upload the site with the backup which we had and thought that the problems were over, BUT till date they have problems configuring the corporate website they hosted properly or there is some issue with their DNS. When i and several others visit my corporate website site.com, we get to see subdomain.site.com.
site.com sits in a dedicated ip and subdomain.site.com sits in a separate dedicated ip. When we ping site.com we get reply from ip of subdomain.site.com. When ticketed about this problem, they say that it should be a problem with the browser cache and not able to give any satisfying reply. How can it be a browser cache issue when the ping is getting reply from the wrong IP?
I am so frustrated with the negligent act of removing the wrong site and their sluggishness of not solving the problem which they themselves created.
Just wondering if its the time to switch to better providers? we have lost so much already with people not being able to access the sites and been put to shame by clients calling us and telling that there is something wrong with our site.
We delete DNS zone of one of our domains at whm by mistake now that domain is not in account list ..how can i add this domain to WHM account list again,
adding dns zone option in WHM did not reslove the problem...
I'm currently a Poundhost customer and have been very happy with the service - my server has never been down yet and i've never had to contact them since setting the server up - it just works.
However, i've recently been offered a much better deal from Rapidswitch - a better server for quite a bit cheaper which as a personal customer with no budget makes a big difference.
I did think twice about moving from a provider I was happy with but have heard good things about Rapidswitch and their control panel is much better.
However, since placing my order it seems all they've had is network problems - they were completely down for hours last night, have had problems all day and are now down again. To boot, they said my server would be built in 24hrs and probably less but it's now nearly 30hrs and hasn't been built yet.
I'm really surprised and shocked that such a big provider with a good reputation has a single point of failure like this and doesn't have redundancy built in as well as hot swap spares and even spares from another provider.
It also seems their site and phone system are on the same backbone so that all went down too (and seems their monitoring is within their network so that doesn't register most of the outages).
Have I made a terrible mistake and this is the new Rapidswitch now it's been bought out or do you think it's just a bad week and they will get themselves sorted out and will return to 100% uptime?
I have a big problem with this company. check this ticket:
Quote:
Hi Marco,
I am sorry to inform you, but the data center screwed up and reformatted your server and reinstalled Windows. They misunderstood what we were telling them. We were talking about another server. I apologise and am seeing what I can do.
Regards,
Jordan Lopez VPS/Dedicated Specialist
PC Core Hosting - A People Powered Company
this is possible?, that I can take measures against this action because it hurts me greatly to my business
I'm configuring a website for a client who has moved their web hosting to downtownhost, but is keeping their email hosting with their current provider. They do not want to configure an MX entry on DTH to autoforward email back to their current provider because they don't want their email to pass through DTH.
In order to do this, do I keep the nameserver entries on the current provider the same, and configure an http redirect to point to DTH? Or is there something else I should configure on the current provider?
I was with Blue Host and their support and service was pretty bad. Servers going down all the time, and chat support was terrible. Then I moved to Host Monster and received the same kind of service/support. I later then figured out that Blue Host and Host Monster is runned by the same people. For example, I opened up a tech support ticket with Host Monster and then they replied signing their signature with Blue Host. So I got the same service: terrible tech support and servers kept going down. Now I'm looking for a new web hosting. I a few people here gave Host Gator some good reviews. I hope Host Gator is not run be the same people that runs Blue Host and Host Monster.
with this being my first website goddady's website tonight or there blog site plan seem pretty good as I do not know how to build a professional looking website nor do I have a knowledge of HTML. Are there other hosts that offer better services such as these?
Also I would want to register with 1&1 as to register privately is free but with godaddy it costs around $15 and I've heard of godaddy stealing persons domains when they haven't even expired yet i.e. familyAlbum.com?
Is it allowed for instance to register my domain name with 1&1 and host my site with godaddy?
If you had to chose either Host Gator or Hawk Host which would you go with and why? Don't bring any other hosts into consideration just compare these two. This would be for a standard website, forum, and a few downloads if it makes a difference...nothing too fancy.
I have just made a personal website using photoshop, html, css and php. My site contains an index page, a gallery page with 8 photos, a contact page with a form and an extra page with some quotes. I am planning to use a paid host for the first time. Based on feedbacks from some of my sitepoint friends, I decided to go in for shared hosting. I thought of using Hostdogs.com as they have the option of a monthly billing cycle. I thought that I have the option of changing my host after a month if I am not happy with them. I have also read a lot about Hostgator.com. A lot of sitepoint members seem hooked to it.
1. Can anyone give an opinion as to which host I should go in for? Hostdogs also give a free domain. Is there any reason I should go in for Hostgator instead of Hostdogs?
2. One more question, I have heard that once I have a site running, I can earn money through the advertisements placed on it? How do I place advertisements on my site?
3. One last and very important question is whether it is right to go in for shared hosting at this point of time. I just read this
Quote:
When you look for a suitable host, be sure to check out the amount of bandwidth that will be available to your site. Even a site that doesn't require a great deal of data transfer per month could run slowly if you're hosted on a shared server; particularly if you are on the same server as a more popular or bandwidth-intensive site. The more sites hosted on a server, the more likely they are to compete with each other for available resources, including bandwidth. This is why you may notice a reduction in server response times during busy periods, or during a sudden peak in traffic at a busier site on a server that you share.
This made me wonder whether I should go in for shared hosting. But then mine is a personal home page which may not have so much of traffic.
4. What does the paragraph below mean? How does one handle ones registration manually?
Self-Management (no cost) Select this option if you prefer to handle your registration manually.Your web host can establish service with any Top-Level Domain (TLD), international or domestic.
I will be setting up a site which uses ASP.NET 1.1. I know versions 3.0/3.5 are available, but they are not yet V2.0 compliant. Anyway thst is not the issue - just context.
Would like your advice as to whether it would be better to host this site with a company who looks as though they are specialising in ASP; such as DiscountASP, or Softsyhosting, or go with a general Windows hoster such as Steadfast, Fluidhosting, or 3Essentials?
I know nothing about ASP, so I don't know whether it is not at all neccessary to have a host specifically knowledgable about it, as I am unlikely to ever have problems with it, OR; I will most certainly have to address ASP issues sometime, so it would be essential to have support who really knows ASP.
I got the beta of vis studio 2005 about a month ago and happily started coding away. I recently told my host to convert to asp.net 2.0 so I could upload the stuff and have it work and he said he couldnt until the non beta comes out.
Is there anyone out there at the moment who will host asp.net 2.0?
Is there any disadvantages to hosting on a US based host? When I'm currently in the UK, I'm planning on a website with a huge amount of content, and so far only the US hosts seem to offer enough bandwidth for the price? I've checked out a lot of UK Hosts but they all seem to be considerably lower than the US bandwidths.
I have been with a lot of web hosting providers and I even gave my experiences a few days ago with heart internet, but 'JUST HOST' justhost.com rocks!! Can you imagine, I tried calling them and lines were busy, and submiitted a form online asking them to call, and I was called in under 3 minutes. The servers are fast, I uploaded my entire website in a few minutes. And what they offer for £3.95p/m is just unbelievable.They even offer a free domain, but make sure you claim it at point of buying or you cannot do this after.
I'm currently on a VPS server at JaguarPC. In 1 week time I upgraded my account from shared hosting, to semi-dedicated hosting and then to VPS because my script was affecting other users on the server. I always thought that a VPS is like a server. With this I mean that I thought that I will be the only one affected if my scripts are using too many resources. But I was just informed by JaguarPC that users on a VPS server can affect each other.
I'm currently looking around to see if there are any reliable VPS host out there where my performance is not affected by my neighbors, and the performance of my neighbors not affected be me? Are there VPS hosts like this out there?
I know this can be done because I was told that you can host yourself right from your own desktop computer. But how? I have XAMPP installed and I have my own domain name, but how do I set it all up to be accessed on the web?
after all the frustration with the previous host. time to find a new on.
i got more than 10 sites but less than 20. all in asp.net + sql, there are all online-stores. thus i do want a account which can host all my sites(domains), regarding the space, 1~5 GB total is good enough. i don't think i need those 300GB - well, if it's, why not. The host should be fast and stable...
This is a big company, that offers a lot of features for a relatively small price (with discounts readily available). They have a positive image. Customer service seems cheery. Unlimited storage and bandwidth is a definite plus. I signed up with them in November 2008, and mostly did not encounter problems with them until late July other than slow server access via my base from South America. Sign up and set up went relatively smooth. I had no major problems other than my page loading slowly, which I partly improved by making several adjustments to my Joomla site, but even after optimization the page still has its moments of slowness.
In an earlier post in this forum, I detailed the first issues. There were two main problems: one, my articles pages were showing up blank in PhP5, and two, I was unable to enter my Joomla Administrator at times. On the first issue, it turned out partly due to PhP5 not performing properly, and later, a plugin that should have been de-activated. The second issue, am still not sure, and its happening again.
One week ago, after just a few precious days of my site functioning normally, the bad luck poured on further still. I was hit this time by the NobodyCoder hacker. What an incredible coincidence of bad luck! Made me wonder, given the tone of some of my prior complaints, but then I did see that other Lunarpage customers were also hit on the same day as me, and some of them, on the same server.
Two days after the hacker struck, and no response to my emails, I finally got someone from Lunar to give me some time after I complained publicly in their forum page. A customer service supervisor took the unprecedented step of calling me.
First, though Lunarpages harps on its customers being at fault, through faulty scripts and such, I learned of some security measures that Lunarpages fails to inform its customers about that could conceivably help with such issues -- especially on shared servers -- such as the really helpful step of activating "suphp." When we were talking, the customer service rep was inside my Cpanel and I asked him if he would go ahead and make that change for me. He said he would do that, and that he was doing so while we talked. I was disappointed to see after the conversation that he had lied to me and had not make that change for me. Beyond this blatant display of dishonesty, I moreover pointed out to the customer service rep that I had read mod_security for Apache should be activated and configured -- he assured me that it was. I looked after our conversationm it in fact wasn't and that there was nothing about this to be found in their Knowledge base.
Concerning the hacker who messed up my site, it appears that multiple sites have been hit, particularly on my server. The customer service rep rightly agreed with me that this hack is obviously not targeting sites individually but sending it out en masse via a robot or program. Given that, and that many sites on my server have been hit, it would appear the hacker has found a way to exploit sites on their server (s). However, the response from Lunarpages support people again has so far has been mainly to tell people to do virus scans of their computers and change passwords, all of which helpful but likely don't do much to tackle the real issue.
The net result is that while the security issue appears to have been a broader, server wide security breakdown, the Lunarpages company has sidestepped any responsibility in the matter and done little to help customers get out of this mess. One wonders if it will happen again once my site goes back online (because of their slow server it took me about 3 days to upload the backup.) In general, though their customer service reps are generally polite, they react slowly to customer issues and often are completely ineffective.
I know that this post will get deleted like the last ones but I'm tired of getting spam from a Rackspace customer. sendemedia.com keeps claiming that I "agreed to receive information from Consumerbase and our partners". Bull. I would never sign up for intentional spam. Additionally, they're using an email address that I haven't used in literally 5 years that only gets spam any more.
But I report them every time to rackspace.com. And, apparently, given that they never do anything about it, rackspace.com is just fine with the spam.
Don't host with them! WHT will likely delete / water down this post but if you read this do not support rackspace!
i got a adult blog(wordpress),sometime i will put some torrent files on my blog,i use lunarpages share host before,recently,traffic up to 3000uv/day,share host can't hadle it,so i wanna upgrade to VPS,lunarpages ask me 39.9$/m,just wanna know is there any other choice for me.
I am looking for a host for a small business. The client has requested that the host be completely free of any adult content. I usually use DreamHost but I am not sure how to check if they host any adult sites or not.
The site will be an online catalogue with shopping cart.
I am looking for a web host. I'd like to stay away from resellers, but I'm not sure how to tell if a company is a reseller or the 'original'. How do you find out?
