Cancelled My Server With PC-Core.net

Aug 26, 2008

After being screwed by Dawson and fumiNET, my server was reinstated by BurstNET (thanks BurstNET). However, the few interactions I had with them gave me the impression that I would be better off with a slightly higher level of support, so I decided to go with PC-Core.net. Cody is a decent sort of chap, and was very patient and helpful during the pre-sales period. I wanted to just transfer my BurstNET (nee' fumiNET) box to PC-Core, but that couldn't be done - so, a new box was deployed and everything was transferred from the old box to the new box.

However, things just never seemed to click right. I cancelled my server with PC-Core due to the following reasons:
initial configuration was incorrect (misspelling of domain/host name, mistakes, incorrect settings)
box was assigned banned (dirty) IPstech support informed me that I would have to report these myself to the banning agencies
support tickets regarding this issue were closed before being resolved

after Cody's intervention, new IPs were finally assigned, butthe IPs were assigned on the day that I requested that it not be done
configuration of box with new IPs was incorrect (misspelling of domain/host name, only one of 5 IPs was configured, incorrect settings)

box was down for nearly a week (which must certainly have exceeded the stated limit in the SLA)no compensation for downtime was offered
my request (twice) for compensation was ignored

To be fair, during this whole process, Cody was always available and intervened to get things on track. However, Cody's intervention should not have been necessary, and worse, my requests for SLA compensation (sent directly to Cody) were ignored. This is unfortunate since the box (just before cancelling) finally seemed to be OK. I just got to the point that I had had enough - and I certainly felt that I was entitled to compensation for the headache and downtime.

I nearly decided to shut down my operation due to frustration, but I decided to give it one more shot and decided to try a fully managed VPS at WiredTree. I will post my impressions in the VPS forum regarding WiredTree - but in short, WT is ** AWESOME **.

Yes - capitalized, italicized, bolded, underlined, and flanked with stars.

I must also mention Josh from VolumeDrive. During my despair, and the search for another host (before just packing it in), Josh provided valuable advice and insight. Months earlier I went through a pre-sales process with him before eventually deciding on fumiNET, and in spite of this, Josh just picked up from where we left off - even though it was fairly evident that I wouldn't be going with him. I'm hoping that my sites become successful, just so that I can justify getting a server with VolumeDrive. THANKS JOSH

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