Leaseweb Or Pacificrack Or Limestonenetworks
Sep 23, 2008I want to buy Dedicated Server...
What do you suggest me and why? plz also mention the reason..
leaseweb or Pacificrack or limestonenetworks
ADVERTISEMENT
Gigenet.com Or Limestonenetworks.com
Jun 10, 2009i have been with softlayer more than 3 yeres now iam looking to new data center and new server hosting any of this 2 company is good ?
View 14 Replies View RelatedLimeStoneNetworks Experience
Jan 14, 2009My Review / Experiances of Limestonenetworks
My Advise Avoid like the plauge
01-07-09 01:14 PM
I placed an order for a server
01-08-2009
Server is ready
Orginal Config
DotnetPanel
Windows Web 2008
I had problems from the start
IIS Not starting correctly
Dotnetpanel issues including adding websites.
So I fixed what I could and then employed someone to do the work.
Afterlooking around I found someone who looked proffessional and told me he could do the work.
He got back to me after a few hours and said their were problems with the server OS and DotnetPanel install.
It would take longer to fix but he would try
After A day or so, he sent me and email stating he was unable to get it to work correctly and said the entire OS needed to be reinstalled.
So I contacted LSN and told them about the problems I was having and decided to ditch the Windows 2008 Web server for a more roboust soloution.
I went for the classic Centos and Hypervm soloution.
LSN happy loaded my server with a fresh OS and I proceed to employ my normal guy to install and configure the server
AV went on
firewall went on
Lex went on
Hypervm went on
IP Address Binded to network adapters.
But all the VPS we setup only had the "local lan adapter IP" making them inaccessiable from the outside world.
After somemore looking at the matter I resorted to contact LSN and get them to remove /change the interfaces.
This gave the VPS the external IPS but were still not connectable from the outside world. so far I spent 65$ on the orinal comapny who looked at setting up the web 2008 server additioanl 45$ on a diffrent tech to confirm the fault and been billed for a second money at singlehop.
so I contacted "customer support" and all I wanted was a refund, even if it was parcial. I just wanted a refund. I lost out on to much money and to many hours sitting infront of the computer typing up support contacts.
Please read the transcript below I strongly advise you not to use LSN they are not a helpful company
You are now chatting with ryan
ryan: Hello, thank you for visiting Limestone Networks! How may I assist you today?
ibby@: Hello Ryan, I want to make a complaint.
ryan: Oh no! What appears to be the issue? ....
Order In Limestonenetworks
Oct 31, 2009i just ordered a new server in Limestonenetworks.
I'll post my experience here about they
I ordered the following server:
[url]
If everything goes all right i'll make sure to give they the best Review i can give to a company!
Limestonenetworks.com - New Account
Aug 11, 2008after reading the complete thread about Limestone's TOS and weighing their latest server offering, I took the plunge and just spent $160 on a monthly server.
My email from them is dated today at 6:44 pm.
Let's see how long it takes to get this server in my hands. Nothing special in the order, an extra hd for backup, that is it.
I'm a newbie here but not a newbie to unmanaged servers. If this one goes off without a hitch, I'll move a few sites from a box I currently have a ManageMyBox (no problems with them, at all, just looking for a datacenter closer to home and this seemed like a good deal).
Limestonenetworks VS BurstNet
Aug 13, 2008Who is better limestonenetworks or BurstNet
I deal with the company BurstNet But the question now
Is limestonenetworks excellent company?
Is technical support fast?
I want enough information on the company limestonenetworks
I want to deal with them
Topic of discussion
Any Experience With Limestonenetworks
Sep 30, 2008I've got a few servers around many companies, yet never tried them(LSN). To me they are a bit fishy, by how cheap their servers are. Any experience with them(Good/Bad), please share it.
View 11 Replies View RelatedLimestonenetworks.com - My Review
Mar 29, 2008I am very happy go give everyone a review of limestonenetworks.com
Here is My story!
I was in a bunch and needed a VPS server because My other one went down unexpectedly, so i needed a new server in under 5 hours. I looked all over, and came upon one very special company, Limestonenetworks.com. I placed the order, and selected to have HyperVM/OpenVZ installed. The server was setup in 3 Hours! This was the fastest setup time for a dedicated server I have ever seen. When I submit a support ticket, I have a response within 30 mins. This is truly one of the best datacenters ever! Their staff is very helpful! To be honest, I am so pleased with them, I just now ordered a second server from them! Yes, You do pay a bit more, but you definatly get what you pay for, and ill tell you what, this extra 2 cents is worth it all the way!
I would recommend Limestonenetworks.com to ANYONE!
PacificRack.com
Jun 5, 2008given all the good reviews here about pacific rack colo i decided to email them (sales@pacificrack.com) this past weekend for a colo setup i am looking to get in the next month or two. the email was sent June 1 and i still have no response. given this response time i am now considering if this is a company worth my time?
i am copy/pasting my original email here in hopes to get a reply
-----ORIGINAL EMAIL START ---------
Hi,
I am looking to colocate a couple of servers for hosting a web site
(web + db server) and wanted a quote for the following 2 setups (i
will b going with one of the 2 setups depending on cost):
-- setup 1 --
3 x 1u servers
1 x managed switch
-- setup 2 --
1 x 2u server
1 x 1u servers
1 x managed switch
both the setups will require a 100 mbps port. about 300 to 400 gigs of
transfer should suffice
also i had the following questions:
01. is the 100 mbps burstable to 1 gig if i may require it?
02. what will be the additional cost for adding a (remote) pdu switch
that will power the above 2 setups. i will provide the equipment i
just want to know if this will add anything to the colocation charge
03. do you charge anything for server reboots (if i dont have remote
reboot equipment of my own)?
04. are there any discounts if i commit to 12 months of service but
not prepay upfront.
05. what are the time slots for a data center tour (are they available
on weekends)?
Pacificrack.com
Apr 16, 2008i have heard some very great reviews about pacificrack.com
and i wish to take one server from them,but im trying to contact them from past
4 days,but no one cares to reply me 2,3 times Mr alex replied me and we had a
deal also,but when i asked for sign up link again no replies from him,i have
called over 20 times everytime i just get one answer , sales is not avilabe now
pls leave your name and phone number one of our representative will get back
to you , but i never got any call back,i have mailed over 3,4 to
sales@pacificrack.com but No replies,i Have even sent pm mhere to Mr alex but he didnt replied that to
i dunno why they are doing like this with me,anyways now its my humble
request that i have already waited for 4 days just to buy server from you,so if
LimeStoneNetworks [ Intel Core2Quad ]
Sep 29, 2009[url]
Have you guys checked this out yet?
It is simply amazing!
Quote:
Intel Core2Quad Q9650
Yorkfield
8gb DDR2
1TB SATA2
10TB
100 MBPS
Cores 4 cores
Speed 3.0GHz
Core Name Yorkfield
L1 Cache 256KB
L2 Cache 12MB
HT Speed 1333MHz
All just for $159.99. ($40 off) That is just simply amazing.
I purchased one of those when it was for $179.99 and I am still using it. (Original is $199.99)
These servers are a BEAST!
Just wanted to say that LimeStoneNetworks dominates with the pricing + support and everything else related to Dedicated Server =P
Startup Review - LimestoneNetworks
Nov 1, 2009My first ever post on WHT and I am happy its a positive one. These are a few words I have to say in favor of people at LimestoneNetworks.
I ordered a Intel Core2Quad Q6600 dedicated server with them with upgrading most of the resources to the topmost at about 6 AM CST this Friday. They recently included a Fraud Check in their TOS which I was not aware of but only became notified once I had signed up. It involved uploading the CC images and a Govt ID.
Btw: their new control panel Rockware actually Rocks !
I uploaded the docs promptly and since chat was offline I called them up and got connected with a Support rep. He told me that a Sales rep will check on it at 8 AM CST. At 8 AM, one of the sales rep promptly acknowledged the ticket for verification and it had the comments of a 24-hour turnaround, which scared me a little.
Wonder ! Wonder ! Since all my stuff was verifiable and without any issues... I got reply within 20 mins stating my server was being sent for provisioning.
Another wonder ! another 20 mins and my server was showing the server in my Rockware CP as being built. I was pressing F5 like crazy and everytime I saw something new in my CP regarding my server. Which is like the most rapid updates I have seen ever !
Overall, even after the verification delay, I got my server in 4 hours !
Subsequently I had to open some tickets to them for issues that were from my side and 100% (yes 100%) of the time, someone responded within 5 mins.
Hoping to post a similar (if not more) positive review after couple of months.
<<signature to be set up in your profile>>
What Kind Of Hardware Limestonenetworks Is Using
Sep 26, 2009current LSN customers (if possible) check what kind of hardware is their server?
I am looking @ Q9550 offer they have.
If somebody could check MB, RAM, HDD models.
Also, is there anyone on their 10TB plan?
Do they really allow customers to do this BW?
LimestoneNetworks (LSN) 3 Month Review!
Jun 2, 2008I have been with them for 3+ months now and the service has been amazing. I am pleased with the superb fast and knowledgeable customer support.
Going more into details...
I have submitted couple support tickets and all were answered on a timely manner, with proper guidance. Also their live-chat is very good, the rep. is knowledgeable and can provide technical support. The staff seems quite nice, and I am loving their new rockware panel, makes it easy for anyone to configure dns, pay invoice, check invoice, submit tickets, etc, etc. do anything you need to do regarding your server.
The overall service has been amazing, my site is quite server intensive and it loads very fast, my visitors are happy, and barely any downtime -- definitely a thumbs up from me
Where/How do I submit my domain to verify the review like I have seen in couple other threads?
Limestonenetworks + PSM, 2 Weeks Review
Apr 6, 2008Want to share my expirience after 2 weeks on limestone netwroks and psm.
For starters - i'm very happy with the service (~230$/m)
I started out with a webmin controled server without management and after 2 days of try and fail and new threads in wht i finally switched to cpanel with psm service, switch was really fast and limestone has a deal which gets you 5 bucks off psm's monthly fee.
limestone accually reinstalled my server and added cpanel and then contacted psm to get my software initialied (i even got my software configs set as my old server so i'll have a stable move).
software initiation took about 2 days with psm but that's due to special software requirment needed for my site to transfer.
responce times from psm and limestone are lightning fast and besides an overcharge of 39 bucks due to new software bug on limestone(got 40$ back yay), I can barely say something bad about this new system of running my dedi server with both limestone taking care of hardware and psm for all software issues - both do really well and fast on answering any kind of ticket.
ill give one example for this on the ticket i submited yesterday to psm, all my sent php mail() came out as spam on gmail.com, after contacting psm i got answered in less than 1 hour that my reverse dns aren't set correctly - then i got them setup with limestone and it took about 90 minutes to close this whole issue.
being moved from shared hosting to dedi servers I must say to all the new movers out there like I was that the combinitation of limestone + psm is great, you'll get fast and quallity support on all ends.
i've left out other info like uptime because this has been mentioned before and when combining the included psm monitoring with the great limestonenetworks uptime, downtime is a word i really forgot about.
LimestoneNetworks - Rough Start
Aug 28, 2008I just want to preface this by saying I was on here reading up about hosting companies, their reviews and limestone networks after a phone call with Ryan A over there, was definitely going to be my provider.
However, I ordered my server about a week ago, and have some massive issues.
First and most concerning : Support.
There has been about 4 tickets from me, with no response for about 9+ hours, one ticket (when they incorrectly installed DotNetPanel, and I couldn't start hosting domains yet even) they didn't get back to me for almost 2 days. It looked like all hope was lost.
I guess (speaking with Kris there) they're working on tightening up the provisioning time, etc. With that said, they DID in fact fix my DotNetPanel installation, and all looked well.
Lastnight I figured I'd check my bandwidth, for kicks. I've been remote desktop connecting to my machine fairly frequently, maybe for about 10 minute sessions a piece, nothing major. I have nothing running on my box, I ran a couple of tests to check out pings, server loads so I figured I'd plop a quick and simple game server up there to test it. I checked my "bandwidth report" and this is what I found out:
[url]
Mind you, I have no mail server at all, nothing. in the span of 5 days I've used almost my entire quota, without running almost ANY serverside applications.
Currently my dedicated server remains shut down until this issue can be resolved. I entered yet another ticket lastnight, had one reply this morning, and it appears I'm back into the lost ticket desert.
Remember, just my experience. My point of view so far may change however, but at this rate it's been pretty horrible. 5 days on setting up a dedicated and have it all ready to go, I had to re-pay my old provider for another month due to Limestonenetwork's ability to not install DotNetPanel correctly, I'm pretty displeased at the moment.
LimestoneNetworks 4-Month Review
May 13, 2008Just wanted to take a minute and report that I am still extremely pleased with my LSN dedicated box. I have a 3ghz amd dual core with 4gig ram and 2x250gb hdd. No problems at all and staff is very helpful and knowledgeable. I don't want to go through the laundry list of things they have done for me and to my server (they are in other threads) but just wanted to say that they continue to impress.
View 5 Replies View RelatedPacificrack No Response
Apr 3, 2009Ive order C2D at pacificrack
already pay thru paypal
and it still not delivered
setup server almost 1day?
and pacificrack email no response
limestone,setuping server are only almost 12hours
what happened to pacificrack?
PacificRack Reviews?
Jan 15, 2009Has anyone used Pacificrack [url]?
Please any reviews are appreciated.. How is their "management", also their support ticket time reviews..
Pacificrack Another Name Of Crap
Aug 12, 2008never go with pacific rack they are another name of crap
and stupid people,you might be thinking why im posting this and that too in so bad way let me tell you something after which you wont like to go with them
on Saturday i sent a pm to Jordon Jacob their new sales person here and on Monday i got his Pm.as we were looking to buy many servers with them so i asked him simply that another company ( i wont take the name) are giving this and that and we are looking to buy some server now.so after sometime he sent me pm and then finally we agreed on a deal.and after confirming with him 2 times on phone.i said no to other companies with whom we are talking about servers.and today morning when checked my email i got reply from Alex Ferrari
Unfortunately we do not think we would be a good fit in a business relationship. We recommend you stick with your current providers as you seem to be happy there.--Thanks and Best Regards,Alex Ferrier
i sent him email asking then why your another sales person who is the head of sales quoted me the price in WHT pm box.... ? after then i pm`d Jorden and thats what i got from him
Unfortunately I am unable to overrule this decision. I simply quoted you the price.I wish you the best of luck with your business.Thanks,Jordan Jacobs
then again i asked them what actually is the problem ? suddenly why you ignoring us and sayin no after quoting and deciding everything ?
then i even replied the email from Alex Ferrari and i even called them many times bu they are just ignoring my calls and putting me in black whole...
and just now i got this reply from pacific rack
stop calling and emailing us. We do not want to do business with you, please look else where for hosting.--Thanks and Best Regards,Chris Gotzmann
Now this prove that how reliable they are ?
my question is that if the company who cant keep their words , the company who don't even have manners to talk to people how they could be reliable ?
Its really a disappointing and bad behavior from pacific rack and just cos of them we lost some other good deals which other providers are providing us
and even in the past thread of Alex aka Chris i was always supporting Alex and pr.but now i feel that a scammer remains scammer no matter he shows everyone that yes he is changed but his mind is always affected
and also ALEX >> aka chrish >> you seems to be having some personal problem with me?
i would be happy id you come here in public and clear it because every time your behavior was rude and always when i try to deal with PR you comes in between
and Im not angry because im not going with them , im just angry because i lost some good deals from other companies also at the same time they wasted our time and alex was rude in his replies
Pacificrack Review
Oct 22, 2008I was a customer of Pacificrack for about 4 months. I have since moved to thePlanet for the following reasons;
1. I was assigned flaky IP's that stopped mail getting sent to certain addresses (hotmail etc). This problem was solved although I would have preferred clean IP's from the word go.
2. The server was misconfigured. It couldn't reboot without assistance from the techs (who incidently were generally very good). On the couple of occasions it crashed, I had to be in correspondence with the techs for about 5 hours each time it happened to get the server back online. Turned out that the network card was dodgy and they tried to patch it up. Twice the techs told me that the machine needed replacing, but this was seemingly vetoed by a higher ranking tech (who explained he was 'too lazy' to configure a new server and wanted to get mine up and running)
3. I was double billed for two months before I spotted it.
4. Final straw was when my domains suddenly pointed elsewhere. I thought the server must have been hacked (it wasn't), but the domains were pointing to other pacificrack customers sites. Didn't get a final explanation of why it was doing it, but they did fix it up in a few hours.
I guess you get what you pay for. On a plus note, the support is very good, just a great shame that they couldn't provide a machine that worked properly.
Another PacificRack Review
Apr 30, 2008I thought i'd put in my review for PacificRack.com
They are LA based, very good ping times, there uptime is awesome my box has had some downtimes due to my own security installments! Alex and I had talked months before I went and got a box from him about prob 4 months. He gave me an amazing deal on a server, he promised the box would be up in 24 hours it came to the deadline and it was up like about 30mins after the deadline I think! I am not sure but he should of went to bed a long time ago prob got sick of me e-mailing him asking about the server, thanks again for not being mad for all my e-mails!
We've been with him for a month almost and I just love it can't wait for remote reboot to be working fully!
Fantastico was not installed, he was up at like 4 am my time I think and it was 6 am his time installing it even after I said go to bed and fix it tomorrow, he didn't go to bed he got his customer happy! Alex installed Ioncube as it wouldn't work right with php5 which i just asked for a little help and he got it working!
Alex took a 1TB HD out of his own computer and put it into my server free of charge (the HD never was used by him he said)
My Rating for PacificRack.com
Support A+ 5 Stars
Sales A+ 5 Stars
Uptime A+ 5 Stars
Speed A+ 5 Stars
Overall A+ 25 Stars
I am very thankful that I didn't go to the other places and I stuck to what I wanted a server close to Alaska for a lot of clients I have are in Alaska great pings for them!
Alex, Thank you once again for your awesome support and help through my getting things together in order to get this box!
PacificRack.com Review
Sep 7, 2007Since there hasn't been many (if any) reviews on Pacific Rack but a bit of discussion, I will review my first 4 - 5 days with them. I also plan on updating this review as time goes on.
My Server:
Rent to Own Plan-
Pentium 4 2.8 Ghz
2GB Ram (Upgraded)
160GB Hard Drive
Windows Server 2003 Standard
I signed up on the evening of 9-3 with them, after talking with Alex over ICQ. By midnight pacific time, the server was setup and ready to access.
My bandwidth needs are minimal... but during setup I did transfer a few large files (700mb or so) from download sites, and got 300KBps transfer rate to the servers (likely a limit of the servers I was downloading from).
Since setup I have had two windows stop errors, server restarted normally. I put a ticket in for the errors, and within an hour a patch was installed on the software firewall to resolve that.
Other than those errors, I haven't noticed any stability issues, network or box.
I hope this gives people some idea of what to expect. Feel free to e-mail me at bluegecko@gmail.com if you would like more info, I will check this thread every few days also.
Pacificrack Or Ubiquityservers
Sep 23, 2007Pacificrack seems have very good ping result from my country. It's just around 216ms all the time I tested, meanwhile some other central vendors ping results can go up to 330-400ms. I know it will add more because the location, but I would expect around 30-40ms only. So, the ping result from Pacificrack seems very good
Another vendor is Ubiquityservers. After searching, it seems a good vendor too. I am waiting for their LA IP for testing.
My concern is
- Pacificrack seems a new company. Is this real that they get huge bandwidth from many providers? Traceroute to their site give me the result to SPN network. However, from a thread here, Alex made traceroute, and his IP is inside oc3networks. From this [url], oc3networks seems not good at all. Is there anyone facing to issue with them?
- any idea about Ubiquityservers colo in LA infrastructure? How about their support policy? I am not in the US, and in different time zone, so I will need 24/7 support with staff in datacenter, not on-call
LimeStoneNetworks Verification Takes Forever
Oct 28, 2009My company ordered server on 23/10/2009 from LimeStone, and they asked for verification hence i given them all the ID that they need. After that, they told me they couldn't accept AMEX and have to pay through PayPal, i have paid since and NOW again they asked for ID again.
Why i have to verify for second time since i have posted all my ID and utility bill for first time? I don't think i need to give so much verification since PayPal has already verified my account as i owned PayPal Verified Business Account, this kind of "repeating" or double verification never happen when i order from ThePlanet/EV1 where i am looking to migrate to Limestone Networks.
This is very unpleasant experience and I don't want to wait for more than a week to get a server.
Q9300 With 6gb Ddr2 From Pacificrack
Jan 8, 2009Today, I just found out that PacificRack was offering dedi's with Q9300 CPU and 6GB DDR2 for $129 (Pretty good deal). I picked one up for VMWare ESXi development machine and they had me online in under 4 hours which is very fair. It seems that their service has consistently good over time and this makes me want to work with them for many years to come.
The machine has been living up to its expectations so far although it has only been a day. With the good service I received, I had to put up a review
I'd also like to add that we have been colocating our servers with them for over a year without any major issues. Any ticket has been responded to in a timely manner and the staff is always courteous and professional. The network is absolutely outstanding and constantly improved.
I have written a review in the past for PacificRack and my view remains the same towards them. Excellent job, and keep doing what you do best.
1 Month Review Of PacificRack
Apr 13, 2009I don't usually post reviews about companies I've been with, infact, I've never posted a review but I've been with PacificRack since the 4th of march now; so it's a little over 1 month, but their services have been amazing!
I liked the Intel Dual Core E2180 deal that was listed as a special on the website, and it was also a great price. I decided to give it a go, and ordered. First of all, I can't really comment on the setup time, because there was a little problem (Yes, it was my fault). I accidently ordered the server when it was listed as 'Sold out!' out their website - They contacted me and alerted me about this, and that they had no stock left of the servers I ordered, and also it would cost me an extra $10 per month to upgrade to the E5200 processor with a 500GB HD; I told them that I did not want this, and asked for a refund. I was then contacted from them about 12 hours later stating that they spoke to the company owner, and I could receive the upgrade for free - of course, I took it! The server was online within 12 hours of that.
My server, and their network has been online 100% since I got my server details - I've never had a server with such great uptime. The uptime is currently 99.57%, bearing in mind there was a lot of restarts to get all my software/updates setup etc. I'm currently on a 100Mbps port with 2TB bandwidth, and I've seen amazing speeds on the server, right up to 100Mbps.
Support is amazing! I haven't had to wait any longer than 1 hour to receive a response from them - And when I received my reponse, it was detailed and explained everything clearly, so anyone could understand it.
I would give PacificRack 10/10 for everything they've done and provided so far. I will most definitely be ordering future servers from them!
My 1 Month Review Of Pacificrack
May 18, 2008Its coming upto a month since I signed up with Pacificrack for one of their special offers which I believe was the Dual Xeon 2.8. Unfortuanetly that wasnt isnt stock after I signed up however I was given a Dual AMD Opteron 242 with better performance.
Sales:
Alex (Aferrier) has been very helpful from the start. He was always prompt in replying to my many presales questions I had for him and he always seemed happy to answer them. Thumbs up to Alex as he delt with my presales questions. My order was proccessed promptly after my invoice being paid and the server was setup within 24 hours.
Support:
The support team are excellent, I dont think ive had a ticket that hasnt been answered in under 8 minutes. I find this to be excellent. There was a slight hickup after setup with a typo in the root password in the client area compared to what was actually set on the server however within 15 minutes of the ticket being submitted it was reset to what was in the client area. We have only had one minor problem but that was related to the electrics in the DC which I believe was mentioned in the outages section as its caused out server to reboot twice. However we were informed that this small issue had been resolved and to date the server is still online.
Network:
The network is excellent and is perfect for our needs as it utilizes some premium providers such as Level3. The dowload speeds are impressive even from the UK and I would therefore suggest Pacificrack's network for just about any usage.
Scores:
Sales: 9/10 (9 because one email took a fair bit of time)
Support: 10/10
Network: 10/10
I hope this review is useful to you and I will keep you updated in 3,6 and 12 months time.
WebNX Vs PacificRack Vs SoftLayer
Aug 8, 2008I am a user from Asia sourcing for a dedicated game server. I have shortlisted the afore-mentioned companies with servers located at the West Coast.
WebNX California
PacificRack California
SoftLayer Seattle
PacificRack.Com 4 Months Review
Apr 17, 2008We've been with PR for 4 months and I must say we are more than glad to use their services , Their hardware seems to be new we never faced any problem so far , Support is also good they reply to tickets with 5-10 minutes but there is just one problem LIVE CHAT is offline for 2-3 weeks,
I suggest others to go with PR as they're the best according to me and prices are also fine. Lastly I'd like to thank Alex and PR team for providing us such a good service
PacificRack Four+ Month Review
Jun 1, 2008Roughly five months ago I started a search for a dedicated server. After a couple weeks of research I decided to try going with PacificRack.com because of their reputation, location and wide array of network providers. I spoke with Alex over the phone while he worked to spec out a server that met my needs. This was a big plus out of the gate as I like to be able to speak with someone over the phone from time to time.
Network [10/10]: I use a couple monitoring services that check website available - every minute. In nearly five months I've only had one instance when my server was unavailable for a couple minutes. Besides stability I've had good, stable ping times and transfer rates. I couldn't be happier.
Support [10/10]: Phenomenal, to say the least. They've always resolved my support ticket requests in a prompt, professional manor. I've worked with several members of their team and each and every one seems competent, knowledgeable and friendly. A little while back my server was compromised and they worked hard and diligently to get me back online with a fresh OS install and a special restoration of accounts/data from a backup. Oh, and they didn't charge me a cent for almost a day's work - which I still feel guilty about.
Other points:
1) They have a nice support system where you can take care of billing & services, reports and support - better than any other host I've been with.
2) They're proactive on security - on occasion I receive e-mails advising me of new viabilities in the OS, applications, control panels, etc.
3) They've been very flexible, I've had a couple unusual requests and they've worked hard to get these taken care of.
4) Size - they're big enough to have multiple support personal available at all times (as far as I can tell) and they're a proven company yet I still feel like I get that "personal touch".
All said, I've never worked with a better company. In fact, I've worked with several providers that cost substantially more and have received half the service. Kudos guys, and thanks for all the hard work!