PacificRack.com Review
Sep 7, 2007
Since there hasn't been many (if any) reviews on Pacific Rack but a bit of discussion, I will review my first 4 - 5 days with them. I also plan on updating this review as time goes on.
My Server:
Rent to Own Plan-
Pentium 4 2.8 Ghz
2GB Ram (Upgraded)
160GB Hard Drive
Windows Server 2003 Standard
I signed up on the evening of 9-3 with them, after talking with Alex over ICQ. By midnight pacific time, the server was setup and ready to access.
My bandwidth needs are minimal... but during setup I did transfer a few large files (700mb or so) from download sites, and got 300KBps transfer rate to the servers (likely a limit of the servers I was downloading from).
Since setup I have had two windows stop errors, server restarted normally. I put a ticket in for the errors, and within an hour a patch was installed on the software firewall to resolve that.
Other than those errors, I haven't noticed any stability issues, network or box.
I hope this gives people some idea of what to expect. Feel free to e-mail me at bluegecko@gmail.com if you would like more info, I will check this thread every few days also.
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Oct 22, 2008
I was a customer of Pacificrack for about 4 months. I have since moved to thePlanet for the following reasons;
1. I was assigned flaky IP's that stopped mail getting sent to certain addresses (hotmail etc). This problem was solved although I would have preferred clean IP's from the word go.
2. The server was misconfigured. It couldn't reboot without assistance from the techs (who incidently were generally very good). On the couple of occasions it crashed, I had to be in correspondence with the techs for about 5 hours each time it happened to get the server back online. Turned out that the network card was dodgy and they tried to patch it up. Twice the techs told me that the machine needed replacing, but this was seemingly vetoed by a higher ranking tech (who explained he was 'too lazy' to configure a new server and wanted to get mine up and running)
3. I was double billed for two months before I spotted it.
4. Final straw was when my domains suddenly pointed elsewhere. I thought the server must have been hacked (it wasn't), but the domains were pointing to other pacificrack customers sites. Didn't get a final explanation of why it was doing it, but they did fix it up in a few hours.
I guess you get what you pay for. On a plus note, the support is very good, just a great shame that they couldn't provide a machine that worked properly.
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Apr 30, 2008
I thought i'd put in my review for PacificRack.com
They are LA based, very good ping times, there uptime is awesome my box has had some downtimes due to my own security installments! Alex and I had talked months before I went and got a box from him about prob 4 months. He gave me an amazing deal on a server, he promised the box would be up in 24 hours it came to the deadline and it was up like about 30mins after the deadline I think! I am not sure but he should of went to bed a long time ago prob got sick of me e-mailing him asking about the server, thanks again for not being mad for all my e-mails!
We've been with him for a month almost and I just love it can't wait for remote reboot to be working fully!
Fantastico was not installed, he was up at like 4 am my time I think and it was 6 am his time installing it even after I said go to bed and fix it tomorrow, he didn't go to bed he got his customer happy! Alex installed Ioncube as it wouldn't work right with php5 which i just asked for a little help and he got it working!
Alex took a 1TB HD out of his own computer and put it into my server free of charge (the HD never was used by him he said)
My Rating for PacificRack.com
Support A+ 5 Stars
Sales A+ 5 Stars
Uptime A+ 5 Stars
Speed A+ 5 Stars
Overall A+ 25 Stars
I am very thankful that I didn't go to the other places and I stuck to what I wanted a server close to Alaska for a lot of clients I have are in Alaska great pings for them!
Alex, Thank you once again for your awesome support and help through my getting things together in order to get this box!
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Apr 13, 2009
I don't usually post reviews about companies I've been with, infact, I've never posted a review but I've been with PacificRack since the 4th of march now; so it's a little over 1 month, but their services have been amazing!
I liked the Intel Dual Core E2180 deal that was listed as a special on the website, and it was also a great price. I decided to give it a go, and ordered. First of all, I can't really comment on the setup time, because there was a little problem (Yes, it was my fault). I accidently ordered the server when it was listed as 'Sold out!' out their website - They contacted me and alerted me about this, and that they had no stock left of the servers I ordered, and also it would cost me an extra $10 per month to upgrade to the E5200 processor with a 500GB HD; I told them that I did not want this, and asked for a refund. I was then contacted from them about 12 hours later stating that they spoke to the company owner, and I could receive the upgrade for free - of course, I took it! The server was online within 12 hours of that.
My server, and their network has been online 100% since I got my server details - I've never had a server with such great uptime. The uptime is currently 99.57%, bearing in mind there was a lot of restarts to get all my software/updates setup etc. I'm currently on a 100Mbps port with 2TB bandwidth, and I've seen amazing speeds on the server, right up to 100Mbps.
Support is amazing! I haven't had to wait any longer than 1 hour to receive a response from them - And when I received my reponse, it was detailed and explained everything clearly, so anyone could understand it.
I would give PacificRack 10/10 for everything they've done and provided so far. I will most definitely be ordering future servers from them!
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May 18, 2008
Its coming upto a month since I signed up with Pacificrack for one of their special offers which I believe was the Dual Xeon 2.8. Unfortuanetly that wasnt isnt stock after I signed up however I was given a Dual AMD Opteron 242 with better performance.
Sales:
Alex (Aferrier) has been very helpful from the start. He was always prompt in replying to my many presales questions I had for him and he always seemed happy to answer them. Thumbs up to Alex as he delt with my presales questions. My order was proccessed promptly after my invoice being paid and the server was setup within 24 hours.
Support:
The support team are excellent, I dont think ive had a ticket that hasnt been answered in under 8 minutes. I find this to be excellent. There was a slight hickup after setup with a typo in the root password in the client area compared to what was actually set on the server however within 15 minutes of the ticket being submitted it was reset to what was in the client area. We have only had one minor problem but that was related to the electrics in the DC which I believe was mentioned in the outages section as its caused out server to reboot twice. However we were informed that this small issue had been resolved and to date the server is still online.
Network:
The network is excellent and is perfect for our needs as it utilizes some premium providers such as Level3. The dowload speeds are impressive even from the UK and I would therefore suggest Pacificrack's network for just about any usage.
Scores:
Sales: 9/10 (9 because one email took a fair bit of time)
Support: 10/10
Network: 10/10
I hope this review is useful to you and I will keep you updated in 3,6 and 12 months time.
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Apr 17, 2008
We've been with PR for 4 months and I must say we are more than glad to use their services , Their hardware seems to be new we never faced any problem so far , Support is also good they reply to tickets with 5-10 minutes but there is just one problem LIVE CHAT is offline for 2-3 weeks,
I suggest others to go with PR as they're the best according to me and prices are also fine. Lastly I'd like to thank Alex and PR team for providing us such a good service
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Jun 1, 2008
Roughly five months ago I started a search for a dedicated server. After a couple weeks of research I decided to try going with PacificRack.com because of their reputation, location and wide array of network providers. I spoke with Alex over the phone while he worked to spec out a server that met my needs. This was a big plus out of the gate as I like to be able to speak with someone over the phone from time to time.
Network [10/10]: I use a couple monitoring services that check website available - every minute. In nearly five months I've only had one instance when my server was unavailable for a couple minutes. Besides stability I've had good, stable ping times and transfer rates. I couldn't be happier.
Support [10/10]: Phenomenal, to say the least. They've always resolved my support ticket requests in a prompt, professional manor. I've worked with several members of their team and each and every one seems competent, knowledgeable and friendly. A little while back my server was compromised and they worked hard and diligently to get me back online with a fresh OS install and a special restoration of accounts/data from a backup. Oh, and they didn't charge me a cent for almost a day's work - which I still feel guilty about.
Other points:
1) They have a nice support system where you can take care of billing & services, reports and support - better than any other host I've been with.
2) They're proactive on security - on occasion I receive e-mails advising me of new viabilities in the OS, applications, control panels, etc.
3) They've been very flexible, I've had a couple unusual requests and they've worked hard to get these taken care of.
4) Size - they're big enough to have multiple support personal available at all times (as far as I can tell) and they're a proven company yet I still feel like I get that "personal touch".
All said, I've never worked with a better company. In fact, I've worked with several providers that cost substantially more and have received half the service. Kudos guys, and thanks for all the hard work!
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Apr 8, 2008
I usually do not write reviews and this would have to be the first one I have ever written. I could not keep this off any longer and the whole team here at SteadCom believes PacificRack has very well deserved this.
Little Background:
We moved to PacificRack in 2007 after having numerous issues with our DC in Deerfield Beach, Florida. From the start, PacificRack has been very accommodating with all our needs. They went the extra mile to satisfy us and I am proud to say, these guys are the best.
Customer Service:
Excellent, always there to help when needed no matter what time it is. Very helpful in all cases. Had a few tickets closed too quickly but that has been resolved since.
Rating: 10/10
Pricing:
The pricing we receive is better than we could have ever imagined. For this high quality of service, PacificRack was able to give us the space, and bandwidth we needed for less than we even hoped for.
Pricing: 10/10
Network:
The network is blazing fast. Absolutely no complaints about it and our customers love it too. There was only one issue with the network since being with them and it was resolved in a matter of minutes (Router issue).
Network: 9/10
If you are looking to co-locate or even rent a server, PacificRack is the place to be. These guys are the best and I would highly recommend them both on a business, and personal level to anyone.
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Mar 9, 2008
I thought some might find this short review useful. I recently found my website - vladstudio.com - pushing shared hosting limits fast (powweb.com at that time). After long days of (unsuccessful) searching for ideal hosting (fast, with lots of traffic, managed, and of course cheap :-) ), I got good idea from my wife and splitted my website into 2 pieces hosted separately.
For domain, PHP and MySQL, I've been using MediaLayer Application (shared) hosting. I might already mention it here before - I'm extremely happy with them, once my site hit digg.com frontpage and I got 500000 visitors in a day, and hosting did not go down! Right now, it serves about 25000 visits (500000 hits) a day, every hit being dynamic PHP page with several MySQL queries.
For hosting images and downloadable files, I use PacificRack dedicated server (most basic one, but with 2000 Gb/m traffic included). I am very bad at managing servers, but default configuration and my modest knowledge of Linux was enough - it is only used to store files that visitors download from vladstudio.com.
So, if your site is growing out of shared hosting too, consider 2 separate hosting accounts for application and files - it works very well for me. And once again, big thanks to MediaLayer and PacificRack.
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Sep 22, 2008
After using Pacificrack before we had considered to use them again, however the coverup thread certainly made us think but we decided to give them another go, however Chris Gotzmann was extremely helpful via MSN and we secured an excellent deal on a Core2Quad server.
Sales:
After speaking with Chris via MSN we came to a deal on a Core2Quad Q6600 server. Chris promptly created my client account and generated an invoice, I paid for it and the server was deployed and ready to go 10 hours later, Excellent.
Support:
The support before when we used them was excellent, Support ticket's answered in 10 minutes or less and the support now is still at that level if not better as some of our tickets get answered in under 60 seconds. We have put in several tickets this month and all issues have been resolved in under 10 minutes after getting an inital reply within 1-5 minutes.
Network:
I cannot really fault their network, it provides unbelievably good download speeds to the UK and good ping times, there have been only a couple of very minor hiccups this month but it only affected service for around 1-5 minutes if that.
Overall:
I am extremely happy with Pacificrack, their service is as good as it was before and Chris and the team have been extremely helpful and supportive to me. I cannot really fault their service and I hope to continue using them.
Sales Rating:
8/10, Sometimes took a little bit of time to get a response on email
Support:
10/10, Cant fault it and cant complain at reply times
Network:
9/10, Other than the couple of minor hiccups, no complaints here
I have submitted an IP address/domain to the mods for verification.
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Jun 5, 2008
given all the good reviews here about pacific rack colo i decided to email them (sales@pacificrack.com) this past weekend for a colo setup i am looking to get in the next month or two. the email was sent June 1 and i still have no response. given this response time i am now considering if this is a company worth my time?
i am copy/pasting my original email here in hopes to get a reply
-----ORIGINAL EMAIL START ---------
Hi,
I am looking to colocate a couple of servers for hosting a web site
(web + db server) and wanted a quote for the following 2 setups (i
will b going with one of the 2 setups depending on cost):
-- setup 1 --
3 x 1u servers
1 x managed switch
-- setup 2 --
1 x 2u server
1 x 1u servers
1 x managed switch
both the setups will require a 100 mbps port. about 300 to 400 gigs of
transfer should suffice
also i had the following questions:
01. is the 100 mbps burstable to 1 gig if i may require it?
02. what will be the additional cost for adding a (remote) pdu switch
that will power the above 2 setups. i will provide the equipment i
just want to know if this will add anything to the colocation charge
03. do you charge anything for server reboots (if i dont have remote
reboot equipment of my own)?
04. are there any discounts if i commit to 12 months of service but
not prepay upfront.
05. what are the time slots for a data center tour (are they available
on weekends)?
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Apr 16, 2008
i have heard some very great reviews about pacificrack.com
and i wish to take one server from them,but im trying to contact them from past
4 days,but no one cares to reply me 2,3 times Mr alex replied me and we had a
deal also,but when i asked for sign up link again no replies from him,i have
called over 20 times everytime i just get one answer , sales is not avilabe now
pls leave your name and phone number one of our representative will get back
to you , but i never got any call back,i have mailed over 3,4 to
sales@pacificrack.com but No replies,i Have even sent pm mhere to Mr alex but he didnt replied that to
i dunno why they are doing like this with me,anyways now its my humble
request that i have already waited for 4 days just to buy server from you,so if
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Apr 3, 2009
Ive order C2D at pacificrack
already pay thru paypal
and it still not delivered
setup server almost 1day?
and pacificrack email no response
limestone,setuping server are only almost 12hours
what happened to pacificrack?
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Jan 15, 2009
Has anyone used Pacificrack [url]?
Please any reviews are appreciated.. How is their "management", also their support ticket time reviews..
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Aug 12, 2008
never go with pacific rack they are another name of crap
and stupid people,you might be thinking why im posting this and that too in so bad way let me tell you something after which you wont like to go with them
on Saturday i sent a pm to Jordon Jacob their new sales person here and on Monday i got his Pm.as we were looking to buy many servers with them so i asked him simply that another company ( i wont take the name) are giving this and that and we are looking to buy some server now.so after sometime he sent me pm and then finally we agreed on a deal.and after confirming with him 2 times on phone.i said no to other companies with whom we are talking about servers.and today morning when checked my email i got reply from Alex Ferrari
Unfortunately we do not think we would be a good fit in a business relationship. We recommend you stick with your current providers as you seem to be happy there.--Thanks and Best Regards,Alex Ferrier
i sent him email asking then why your another sales person who is the head of sales quoted me the price in WHT pm box.... ? after then i pm`d Jorden and thats what i got from him
Unfortunately I am unable to overrule this decision. I simply quoted you the price.I wish you the best of luck with your business.Thanks,Jordan Jacobs
then again i asked them what actually is the problem ? suddenly why you ignoring us and sayin no after quoting and deciding everything ?
then i even replied the email from Alex Ferrari and i even called them many times bu they are just ignoring my calls and putting me in black whole...
and just now i got this reply from pacific rack
stop calling and emailing us. We do not want to do business with you, please look else where for hosting.--Thanks and Best Regards,Chris Gotzmann
Now this prove that how reliable they are ?
my question is that if the company who cant keep their words , the company who don't even have manners to talk to people how they could be reliable ?
Its really a disappointing and bad behavior from pacific rack and just cos of them we lost some other good deals which other providers are providing us
and even in the past thread of Alex aka Chris i was always supporting Alex and pr.but now i feel that a scammer remains scammer no matter he shows everyone that yes he is changed but his mind is always affected
and also ALEX >> aka chrish >> you seems to be having some personal problem with me?
i would be happy id you come here in public and clear it because every time your behavior was rude and always when i try to deal with PR you comes in between
and Im not angry because im not going with them , im just angry because i lost some good deals from other companies also at the same time they wasted our time and alex was rude in his replies
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Sep 23, 2007
Pacificrack seems have very good ping result from my country. It's just around 216ms all the time I tested, meanwhile some other central vendors ping results can go up to 330-400ms. I know it will add more because the location, but I would expect around 30-40ms only. So, the ping result from Pacificrack seems very good
Another vendor is Ubiquityservers. After searching, it seems a good vendor too. I am waiting for their LA IP for testing.
My concern is
- Pacificrack seems a new company. Is this real that they get huge bandwidth from many providers? Traceroute to their site give me the result to SPN network. However, from a thread here, Alex made traceroute, and his IP is inside oc3networks. From this [url], oc3networks seems not good at all. Is there anyone facing to issue with them?
- any idea about Ubiquityservers colo in LA infrastructure? How about their support policy? I am not in the US, and in different time zone, so I will need 24/7 support with staff in datacenter, not on-call
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Jan 8, 2009
Today, I just found out that PacificRack was offering dedi's with Q9300 CPU and 6GB DDR2 for $129 (Pretty good deal). I picked one up for VMWare ESXi development machine and they had me online in under 4 hours which is very fair. It seems that their service has consistently good over time and this makes me want to work with them for many years to come.
The machine has been living up to its expectations so far although it has only been a day. With the good service I received, I had to put up a review
I'd also like to add that we have been colocating our servers with them for over a year without any major issues. Any ticket has been responded to in a timely manner and the staff is always courteous and professional. The network is absolutely outstanding and constantly improved.
I have written a review in the past for PacificRack and my view remains the same towards them. Excellent job, and keep doing what you do best.
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Aug 8, 2008
I am a user from Asia sourcing for a dedicated game server. I have shortlisted the afore-mentioned companies with servers located at the West Coast.
WebNX California
PacificRack California
SoftLayer Seattle
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Sep 23, 2008
I want to buy Dedicated Server...
What do you suggest me and why? plz also mention the reason..
leaseweb or Pacificrack or limestonenetworks
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Jun 5, 2008
I am quite disappointed with the service I have received at Pacific Rack. I ordered a server on the 1st of June, tested for 2 nights and didn't quite like the speed and requested for server to be cancelled at the end of the billing cycle.
The thing is, they took my server offline immediately. I reopen the ticket to ask why it was immediate and they simply closed my ticket without responding. What is this?
$79 for 2 nights and you displayed this rude behavior? ....
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Aug 12, 2008
hi i was planning to buy one server from pacificrack and while googling about pacificrack i found this site
and saw many content about pacificrack here...so i just registered just by thinking that
i can get best suggestions here from industry experts
so anyone one here using pacificrack ? are they reliable and good company?
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May 12, 2009
Is Godaddy cool for the casino review/sports betting review site?i searched a lot and submit Godaddy a ticket,still dont dig out.
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Dec 15, 2008
MonkeyWrench Hosting review - Three year review
I've been hosting my personal sites with MonkeyWrench Hosting for around three years now (coming up in January I believe), and I figured I'd share my experiences with them!
I've gone through a few hosts in my time, and some of them have been pretty rough. After using paid hosts, a niche free host started up that I stayed with for around a year before they eventually closed down.
I switched to MonkeyWrench Hosting at that point as a place to host my sites and store my files, and I have to say that I've been impressed throughout the time I've been with them.
Uptime/speed:
Fantastic! The sites have been perfectly reliable and speedy whenever I've gone to access them, and I haven't had any complaints from users. I did come across MySQL going down on one of the servers (I have two accounts for different purposes that are on seperate servers) in the past, but it was resolved quickly before I even needed to get help.
Support:
I've used the support a few times, but not for anything critical since there's not been the need. However, everything that I have asked was answered promptly in a professional manner.
Pricing:
Again, no complaints here. The pricing is pretty cheap, especially for the quality of service receieved. They aren't the cheapest on the Internet by any means, but you generally get what you pay for. I'm aware of what my realistic space/bandwidth needs are anyway, and I'd rather pick a host that clearly advertises what you'll receive over an 'unlimited' host.
All in all, MWH have been a fantastic choice and I couldn't have hoped for anything better.
So, thumbs up to Jonathan, and keep up the good work!
I'll report my domains for the moderators to check them out. =)
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Apr 26, 2009
I've been very happy with Virpus since I joined. There was 1 issue that has plagued me since the beginning and that was that I was not receiving e-mails on my ISP e-mail, my main e-mail. Not to big of an issue except that I didn't get any news updates or know when my tickets were replied to, or even when I was past due on my bill. 3 tickets later and their solution was for me to use another e-mail address, which was kind of a pain for me since each of my e-mail addresses has a specific reason which only specific e-mail get sent there for organizational reasons.
First off I have to say the VPS I was using was top notch. It easily outperformed my LiquidWeb VPSs and quickly became my primary VPS instead of my backup like was intended. I took advantage of one of their specials a while back which was a 512MB RAM cPanel VPS for $19.50/month which is a steal since the cPanel license alone is $15/month!
So now to why this is probably my final review of this company. Communication is lacking greatly. It was good at first, but now it's non-existant.
Over the weekend all my sites went down and I had no idea why... because I never got the e-mail saying they were moving data centers (if it weren't for a small thread on WHT I would never have known). I also did not receive any updates on extending their ETA so yet again I had nothing to tell my clients. The only good thing was that I run a free hosting company (Host2x.com for reference) and I offer no uptime guarantee since it's a non-paid service.
Ok, so the sites are back online and everything is working nicely... well I recently hit the 70% mark on my disk space usage so time to start looking for an upgrade. I created a ticket on April 23rd asking if they would allow me to upgrade my plan to their biggest VPS plan and to my surprise I never got a reply. I would think that a billing ticket asking to upgrade to a plan that costs more without the transfer of the discount I'm receiving would be a welcome ticket for them to reply to, but I was incorrect in thinking this. So I ended up purchasing a dedicated server last night because I cannot wait to see if they will assist me with upgrading my account or not.
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Sep 27, 2009
What seemed to be a good company quickly turned to nightmares. I purchased a couple domains. All went well. Then paypal emailed me saying they are high risk and wanted me to confirm I made the payment and service was given. So until I did the payment was held. They blame the held on me and threatened me to release it or they will cancel my account.
So they finally gave them the money and all was well. Well I did a stupid thing and decided to get a VPS from them, they have good deals so I thought, whats the worse that can happen. Well shortly after, I get a email saying because your payments are unreliable, we are waiting a week to setup your vps which is complete udder crap.
So I just said screw it and said give me a refund then and about 2 hours ago I try logging into my client center and my account is gone.
I am hoping one of them see this so we can get this worked out. In the mean time I opened disputes on all of the payments.
I will keep you all updated.
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Apr 17, 2009
I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.
I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.
I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.
After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:
"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."
By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."
I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.
David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.
Overall I am very pleased with the great offers they provide and the support is just amazing!
Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.
Sales Support:5/5
Deals:5/5
Overall:5/5
Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!
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May 5, 2009
I joined Limestonenetworks back in 2008 when it was a small company. At the time they offered the best price on the server I was looking for, so I took the plunge. The first 2 months were great, I enjoyed the stable network, and responses from the support team were fairly quick (1-2 hours response time). From there on it was all downhill, my servers were constantly down, and the support team took longer to answer my tickets. I didn't think this was a big problem, so I stayed with Limestonenetworks even though it was having problems with their network. Near December an incident occurred that really pushed me over the edge. My servers had been down for hours, so I opened a support ticket, and one of the agents replied and told me that the downtime was due to an upgrade in their network.
Again, I came to conclude that it could be far worst, so I stayed, one of the reasons was that I didn't want to switch my game servers over. It's important to keep in mind when you are running game servers, IPs play an important part because that's where you get your traffic. Near January the network upgrade at Limestonenetworks was still taking place which caused my bandwidth meter to stop working. This really scared me because I didn't want to get charged for overages due to the fact that my servers were receiving DDOS attacks, and I wouldn't know when to close the ports.
This incident actually turned out to be positive for me because even though I went over my bandwidth quota they didn't charge me for overages. I was very happy because this was like a late Christmas present, so now I was even more happy to give my money to Limestonenetworks. Now you might ask the question, how is this going downhill? Even though they didn't charge me for the overages, I still lost many clients who were angry at the fact that their game server were down.
In the end this network upgrade actually cost me 3 clients who were paying ~$60 per month. I let this slide because at this point I already had two servers with Limestonenetworks and I really didn't want to switch over due to the fact I would lose my IPs. The next month, February, was no different, I had more issues with Limestonenetworks. Starting of this month I was getting large DDOS attacks, which kept pushing my bandwidth over the quota, and I ended up paying close to $200 dollars just for bandwidth overages.
At this point they started to nickel and dime me for every single penny they could get of me. I don't know if they were having financial problems, or if it was due to another reason. Again in March I went over the quota, but at this time they told me that I had to pay per gigabyte which would result in a $500+ charge in bandwidth, and after talking with multiple agents, I was finally able to reach an agreement. They had changed a policy all of the sudden due to the fact that they knew I was a good customer and would keep paying for the overages.
The problem I had here was that I didn't mind upgrading to plan after I knew how much bandwidth was going to be used, since they don't offer any sort of DDOS protection, and game servers result in large DDOS attacks occasionally. I understand that Limestonenetworks was not at fault, but by making me pay per gigabyte was a bit harsh, since I had never been late on a payment, and had multiple servers. Try to remember that I stayed with this company even though I lost multiple clients because of their network outages, but they didn't care about this, all the care about is nickling and diming customers.
From that point on I have been living on the edge because I don't want to pay for an upgrade before hand due to the fact I don't know how much bandwidth my server will be using. Even if I upgrade to a different package it does not offer an insurance due to the fact that if I receieve a large DDOS than I orignally predicted, I would still end up paying per gigabyte.
This company has turned from having potential to just making their customers run away. Now the other problems I had with Limestonenetwork is the support they offer, which has been declining since I joined. The associates are very rude and don't really care about the customer's experience. I didn't include every problem I had with Limestonenetwork because it would make it a very long read.
Network - 10/10
Downtime - 5/10
Customer Service - 2/10
Overall Experience - 4/10
Would I recommend this company? NO, I urge everyone to stay away, unless they like to deal with problems on a daily basis.
Also from reading other topics on this forum, I personally believe that Limestonenetwork is overselling and their network can not handle the load.
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Sep 12, 2008
I've got high end server from WholeSaleinternet.I've been with Wholesaleinternet for 4 months now and I am extremely happy with them.Got an awesome server for a cheap price, a Quad-Core Xeon 8 Processor (3.0GHZ), 32GB RAM, 100mbit port link.
Support:
Sales support is slow but tech support is fast!
That you very much Aaron/Wholesaleinternet!, keep up the good work!
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May 1, 2009
I have been with virpus for the past 7 months
I have posted an review earlier as well for 2 month : 2 month review
Let me summarize my experience so far,
Technical Support - 10/10 Really fab. even though I was on semi-managed plan, they never made me feel I was on a semi it always felt as if I was under complete management, they did every task I had asked them to do, which I didn't get on any other semi-managed host earlier.
I have no sort of complaints about their technical team, they tried to solve some problems which were due to the billing dept.
The minimum response for a ticket generally around 10-15mins and the completion with in an hr.
Billing Dept - This is some dept. that has kept me in wonder-land. Some times the replies were so pleasing and most other times the tickets are ignored. From, almost 2nd r 3rd month, the billing dept. tickets don't get regularly replied and used to bump the tickets in order to get a response to the query. Which I got some how, in a apologizing manner (no complaints for that :p)
Now, for the past 1 month we have been having some serious problems.
First, I had recd. some black-listed ip's when we joined virpus, we failed to check them (mistake on our end agreed 100%), which probably even they might not have been aware of.. As, we had a minor mis-understanding with godaddy during domain registration, my friend registered the domain using one of our partner address who resides in Singapore, where as the registration was done from India. Godaddy, assumed this was a spam registration and refunded the amount. So, we had to register the domain through another partner who resided in India. Godaddy was cool after we gave them the complete details, where they wanted some ID proof, and we provided them.
Our ip was on the black-list, we thought since our domain was spam-listed for a day, (until godaddy took it off) it made the hosts to assume the domain was black-listed, so we had manually submitted forms and proofs to most of the anti-spam agencies and mail providers, where they took the ban off the ip with in 15-20 days after we joined virpus.
Our domain was no longer under black-list, but ip was still under black-listed in some sites, such as rediff, it took more than 2 months to set the things straight at rediff, where we did some config added from the tech.dept. such as setting up spf record, and did a few tweaks here and there.
Even after making all these efforts, our ip was still under black-list of some ISP's. Our main domain (the domain which was under bl list earlier) loads well for every user, but our child domains where we have blogs and other activities do not load for lots of users. The ping results in the internet gives 100% but on their particular systems it gives no ping. Some times, the site loads wierdly such as,[url] might load but [url]might not load, and vice-versa, some times local ping fails but site loads, its all wierd and we found the reason to the problem to be ip after some minor confirmation from our end. We were losing our revenue of more than 60% just because of the failure of loading on the site, the tech. dept used to ask the ips which are facing prob to check if they are blocked, but its not possible to give ips of users who visit as guests and others, we have noted reports on other sites that our site wasn't loading for them. We still were able to give few ips for check and found them not-blocked on the ip. The sites are able to be viewed for all from proxy sites such as stage6.info but we can't ask each viewer to go to proxy site to view if they are unable to load, it will become ridiculous and we might lose our entire traffic some day.
We had shifted our domains temporarily to other vps where we noted none of the users had a single complaint, we were there for more than a week, which ensured the problem was not the domains but the ips, again after returning to the virpus hosts, we had created 3 tickets to sales/billing dept. to issue fresh ip's, got 0 reply and mailed to mr.Ken using : kenneth.odem@virpusnetworks.net got no reply after 48hrs.
We have to agreee, Earlier,mr.Ken was so helpful he helped us when we didn't have any funds to issue, since we had an dispute with an item where our payment was delayed by paypal. So, we had paid them almost 10 days later than the due date where mr.Ken was so helpful and saw to it our VPS could stay online despite the payments not been released.
In thanks, we had directly mailed our check we got from an ad-agency, which again made around 5-10 days in the payment, which made our balance stand in the positive note, we have our balance in the account for the past 3 months so that there are no dues left.
But, in the past 1 -2 months the replies have been disappointing.
We planned to leave virpus and join other host, where we burnt our hands, we looked for other reputed VPS and had a few in mind after our staff suggested few good organizations(don't prefer to name them here as it would be mis-leading).
Since, virpus wasn't ready to refund the amount in the credits we decided to continue with virpus atleast as a sideby host. Later, some how our members suggested we used virpus as a main host, so we wanted fresh ip's to get rid of the damn problem we are having but we have recd. no response for the past 1 week.
Now, lately after the maintenance our VPS was down for approx. 26-27hrs on april 25th Saturday, where our traffic is usually on the weekends. We lost the compelete traffic and revenue. When we asked if it come under credits, we got response as : This was the result of scheduled maintenance we cannot, it would not qualify under our SLA. (just giving the main result statment off the entire reply recd. from sales). Its some thing we would like to regret but for sure this isn't some issue, which could make us think to get to a new host.
The reply from the sales dept. has made our staff making funny betting, as one would win if we get a reply and other would if its not replied with in 48hrs, lately the first one is winning () due to lack of communication.
This might be our last month. Our next due date major amount would be taken from the credits, so a very little amount would exist in the account. We will stay with them until our amount with them is spent.
We had enjoyed really good with the tech. dept but the sales dept has been really poor in the recent past. I am forced to say this as even after mailing we haven't got response where, mr.Ken stated if our tickets were lost or some thing, mail to him but either didn't work so far.
Once, earlier when we requested for change of ips we were said some $7 or some thing would be charged for the swap, when we made other enquiries about it we didn't get a response till date
My tickets which lay un-responded:
203497
509467
385781
509467 and 385781 are double-post of the ticket, but got reply for none of the above tickets. Was expecting a reply for 1 atleast.
I was ready to pay excess charge for the new ips as there some mistake from my end in failure to check the ips before getting them but I wanted some concession as the major mistake was from their end while dispatching ips. I am not refusing to pay but I wanted the concession, got no reply and the above tickets are a proof of them.
Our staff online time and their live chat time don't tally, so we can't make any contact to them on live as well.
I am not sure if this is mis-understanding or what, but it has been a mixed experience for me. For sure, their sales crew have to be increased that's some suggestion I would strongly do.
I can recommend this host to any one for the tech. support they provide but can't guarantee them for the sales dept. replies based on my past/recent experiences.
Totally my site down for around ~30hrs including all the maintanence and other reasons, it could be a bit less but I am rounding it off, for sure its more than 28hrs
My over all rating: 7.5/10
Tech. Dept - 10/10
Sales/Billing Dept - 5/10
my site submitted for review via report feature
I tried to give all my experience on virpus and I am not against any one for joining virpus nor have any fights with virpus team.
May be if we get response from sales we might still consider continuing with virpus but that stands low at the moment.
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Dec 15, 2008
First off they did not setup my server for nearly 2 days. I bitched and was apologized about that. They said I would get 10% off my next month.
I proceed to get everything running and start setting up my domains and then blamo its gone! It was reset they said even though I did not have a remote switch. I asked them why they did that and they insisted it was me. Whatever. So I setup everything again and was getting horrible speeds for my photography site. The hell???? They promised me the world when I signed up with them. I also got to deal with "outsourced tech support" from india that was not helpful.
I finally get things running but its still a slow *** server and they try to tell me I needed to upgrade to a much faster plan and get a better processor and memory. I tell them screw that they are throttling my bandwidth. Like memory and processor are gonna make a difference for 3 websites 1 with forums and 1 for photography then my personal site.
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Sep 18, 2009
Can you share with me about your experience with WBS as a provider? Including account management, support and of course quality of the network, Also I am interested whether they really have a good South America connectivity.
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