My Sad Experience With Steadcom VPS

Summary: avoid like the plague..

Ill try and make it short and sorted...

1. I originally signed up using paypal and ran into issues because my paypal had reached its limit.. i found this out after filling out the order form. Shortly after i received an email from billing asking for payment.. i responded asking for my account to be closed. I soon after received a rude email basically giving me lessons on how i should order things if i dont plan to pay for them.. which i thought was pretty insulting considering i had no idea my paypal reached its limit.. mistakes happen and they dont look to kindly on that. Afterwards however they did apologize if it seemed rude.. but theirs no way you could see that other than an insult.. but whatever.. i looked passed it

2. Okay so i got my paypal situation fixed.. looked over the WHT boards for any bad reviews i may have missed.. and nope didnt find any.. but noticed theirs not much mention of them either? that could go both ways.. So i decided to give em a try, thats basically how you are ever going to find the right host.. So went along with the order.. I ordered cpanel and Fully Managed servers for an extra $25 plus the vps plan which came out to $38. So i ordered, paypal went through, and i was finally gonna get my account... never been so wrong..

So i get the usual billing email, pay for my invoice and wait... and wait.. and wait... then i knew something was wrong, so i logged in my support panel or whatever it is and asked for the eta on my server time. About 15 mins later i check my tickets and servers up and running.. without cpanel. So i ask about cpanel being installed and i had to go through this lengthy 6 hour convo between tech to get cpanel setup! 6+ hours!! Even jaguarpc gets you your cpanel/host/ip all setup within the hour!... they had all my info! i mean really how can other vps hosts send you ALL the info you need like 15 mins after payment in an email including ftp, ips, cpanel, etc etc.. and these guys who offer fully managed services not? ...very fustrating.. especially since i had to setup my own ftp accounts (which i didnt even know how hence why i wanted fully managed service)

3. So i look over the site for anything stating Refunds.. you know how most hosters state with a big red picture saying "30 day money back garuntee" or "NO REFUNDS!"... these guys didnt... its hidden under 2 pages and buried in their terms of service that no refunds are allowed.. shouldnt that be noted in big red letters on the order form to let us know we're F'ed if we dont like their service.. Even logging into cpanel "which wasnt even configured" was incredibly slow loading...

So naturally i asked for a refund because by then i was extremely dissatisfied.. ofcourse they refused.. tucked in their ToS says no refunds.. i know why.. they get their money.. and you have no reassurance that your not wasting your money.. They say the reason why my cpanel took forever to setup was because "how are we supposed to guess what domain you want" ...even though im pretty sure thats one of the required fields in an order form.. if basically every vps ive been with can set up a cpanel/ip/fpt/ account in 15mins flat and have management basically become invisible while you only worry about your site.. why cant they if they offer it?

Overview
1. Very Poor server setup/time
2. Poor refund policy..
3. Poor attitude
4. Very poor management
5 Very poor price.. not worth it even with a promo code.