Went to their site after checking out a few reviews. An offer to chat with a sales rep popped up. I did so, am I ever glad I did, their pre sales support is phenomenal. I signed up for a what seems like a great plan.
I'll post back after I see what kind of abuse I can put this server through, I really hope their tech support is as good as their sales support
If anyone from steadcom reads this...
Give ddespointes a raise.
Anyone used Steadcom before? [url]
I was looking at the cheapest one, just to play around with, but the prices look way too low for what they offer.
I also noticed that yesterday I went on and the site was down, and then really slow.
Seems fine now..
I have had an issue with my server for about a week and all guides and sites i found did not help me resolve my issue. So turn to this great and wonderful site where people offer excellent advice, however nothing tops over the help i have recieved from steadcom.com tech. He replied to my question and offered to help me for free, i have no hosting with them, and it was not done through ticket system or email, it was done live, through aim.
he is known as zwtint and he walked me trough and fixed my problem.
I highly recommend steadcom.com as a hosting provider as the have very competiteve plans and excelelnt support which can be done through ticketing system or live chat.
3 months after my previous review, and I still have nothing but good things to say about SteadCom. Eclouds has been nothing less than helpful, even taking the time to help me with things that were not SteadCom's fault.
About a month ago I have upgraded from my VPS to a full dedicated server with SteadCom, so I will post a review about the dedicated server in a few months, however the experience so far with the new server has been great.
SteadCom is very kind, professional, and fast to respond. If you are looking for a great host with reasonable prices, look no further than Steadcom.
GENERAL:
SteadCom was my first VPS host, so I really have no other company to compare them to.
However, the company so-far, seems decent.
RELIABILITY:
Not going to lie, SteadCom has gone down a few times, for only having them one month.
Usually the outages were resolved within an hour's time, and it hasn't been that big of a deal. I understand that it can be hard to maintain a few hundred VPS's at a time, so I try to accept it.. But that's my only complaint so far.
STAFF/Response:
This is the best factor. Response times have been amazing. I can submit a ticket, and usually get a response within 5 minutes. That is amazing. They keep me posted with the status of the ticket, etc. They even have a sense of humor
SETUP:
SteadCom had me off the ground within 2 hours of creating the account.. That would have been shorter but I messed up twice, so I can't hold this against them.
ENDING:
All-in-all, I am satisfied with SteadCom, and hopefully the few downtimes will decrease and not happen again... I would recommend them to anyone looking for a starter-VPS. The speed, both up and down, has been wonderful
This being my very first VPS server I'm very pleased with the service that Steadcom has provided me. I highly recommend this VPS provider to anyone that is looking for a VPS.
+Pros+
+ Very completive prices and doesn't require long term contract to save 30% on their plans.
+ Have used several support tickets on an unmanaged account and have always received very quick responses averaging about 4 mins after submitting.
+ Very fast servers, at first I was looking for a VPS on the East Coast do to my location but after comparing Steadcom to other providers on the East Coast their plans being the most economical and the very fast even to NEW YORK/PA.
+ No surge added to control panel (DirectAdmin, CPanel) you pay the license fee that those panel charge.
-Neg-
- I have not found any real negative issue with Steadcom, the only possible issue was a lost email with login details to HyperVM but this could have been an email filter issue and it was resolved in 4 mins with a support ticket.
Overview
So far this VPS host has been top notch and I look forward to doing business with them into the long term future. If your looking into giving VPS a try or looking for a new VPS provider give Steadcom chance to show you their 5 star hosting & support. With pay as you go plans and no contract pricing while you still save a discounted price you can't go wrong with trying this provider for at least a month to see how they measure up to your current provider. Moving from shared hosting to VPS with steadcom has been a great move, only wish I did it sooner.
I want to take a 128mb vps to host my helpdesk.
Should i go with eApps.com or steadcom.com?
eapps gonna cost me almost double of steadcom though. in other words, i can get a 256mb vps from steadcom at the price of 128mb from eApps.
As i would be using it to host my helpdesk high availability is important to me.
This is a quick review of the VPS provider SteadCom, www.Steadcom.com
I purchased a VPS from Steadcom (www.steadcom.com) about 2 weeks ago. I have there Beginner A | VPS plan which includes 256MB of RAM, burstable to 512MB. 10GB of disk space, and 300GB of bandwidth after a upgrade. The reason i purchased the VPS was to host a proxy. Anyways to start of the review. I ordered the server around 1AM eastern. I recieved root information in about 10-20minutes. After about an hour I received another email with my DirectAdmin information. Hosting my first proxy i was looking for suggestions on what script to use, PHProxy, CGI Proxy, Zelune, ect... I ended up speaking with the owner about which would be best for me. I decided to use Zelune, after I had uploaded the script I had a few errors on my site which the owner was more then happy to help me with. Overall I have had 0 downtime in the 2 weeks I have had the VPS.
No network hiccups, hardware issues, control panel problems, or anything so far.
Basically my stay with SteadCom has been flawless. Two thumbs up for SteadCom .
- Quick Summary
Fast Installation
Fast and Helpful Support
Superb Network performance and stability
Very competitive pricing
- Rating
5/5 Stars - Highly Recommended
About one month ago, I was having some problems with my hosting company and was looking for another one on these forums and found a really good one at last.
This was SteadCom.com and I bought an Intermediate VPS plan, which offerd me 384MB standard and 768MB burstable RAM and performance was awesome.
Before them, I've used two well known and reliable companies but one of them tried to close my site and the other blamed my service provider, but with SteadCom we had a similar problem and it's now solved.
They may be a new company but they respect their customers.
I didn't have any downtimes since I've started to host my site on SteadCom and our connection to our site is very fast.
They've got a really helpful support.
As a result of these facts, I give 5 stars to this hosting company.
Summary: avoid like the plague..
Ill try and make it short and sorted...
1. I originally signed up using paypal and ran into issues because my paypal had reached its limit.. i found this out after filling out the order form. Shortly after i received an email from billing asking for payment.. i responded asking for my account to be closed. I soon after received a rude email basically giving me lessons on how i should order things if i dont plan to pay for them.. which i thought was pretty insulting considering i had no idea my paypal reached its limit.. mistakes happen and they dont look to kindly on that. Afterwards however they did apologize if it seemed rude.. but theirs no way you could see that other than an insult.. but whatever.. i looked passed it
2. Okay so i got my paypal situation fixed.. looked over the WHT boards for any bad reviews i may have missed.. and nope didnt find any.. but noticed theirs not much mention of them either? that could go both ways.. So i decided to give em a try, thats basically how you are ever going to find the right host.. So went along with the order.. I ordered cpanel and Fully Managed servers for an extra $25 plus the vps plan which came out to $38. So i ordered, paypal went through, and i was finally gonna get my account... never been so wrong..
So i get the usual billing email, pay for my invoice and wait... and wait.. and wait... then i knew something was wrong, so i logged in my support panel or whatever it is and asked for the eta on my server time. About 15 mins later i check my tickets and servers up and running.. without cpanel. So i ask about cpanel being installed and i had to go through this lengthy 6 hour convo between tech to get cpanel setup! 6+ hours!! Even jaguarpc gets you your cpanel/host/ip all setup within the hour!... they had all my info! i mean really how can other vps hosts send you ALL the info you need like 15 mins after payment in an email including ftp, ips, cpanel, etc etc.. and these guys who offer fully managed services not? ...very fustrating.. especially since i had to setup my own ftp accounts (which i didnt even know how hence why i wanted fully managed service)
3. So i look over the site for anything stating Refunds.. you know how most hosters state with a big red picture saying "30 day money back garuntee" or "NO REFUNDS!"... these guys didnt... its hidden under 2 pages and buried in their terms of service that no refunds are allowed.. shouldnt that be noted in big red letters on the order form to let us know we're F'ed if we dont like their service.. Even logging into cpanel "which wasnt even configured" was incredibly slow loading...
So naturally i asked for a refund because by then i was extremely dissatisfied.. ofcourse they refused.. tucked in their ToS says no refunds.. i know why.. they get their money.. and you have no reassurance that your not wasting your money.. They say the reason why my cpanel took forever to setup was because "how are we supposed to guess what domain you want" ...even though im pretty sure thats one of the required fields in an order form.. if basically every vps ive been with can set up a cpanel/ip/fpt/ account in 15mins flat and have management basically become invisible while you only worry about your site.. why cant they if they offer it?
Overview
1. Very Poor server setup/time
2. Poor refund policy..
3. Poor attitude
4. Very poor management
5 Very poor price.. not worth it even with a promo code.
Anyone been hosted with steadcom.com?
Their new promo thread on WHT sounds attractive. Was wondering if anyone got experience with them.
I've been with Steadcom for a few months now, and I greatly their services. Such great deals have been offered to me. Each time I talk with the staff, I seem to want to use their services longer. I'm currently working with my own free hosting company and I entrust my uptime and reliability to Steadcom. I've had no problems with either of those aspects and it seems like their network is as fast as Google. If you find a better deal than this, it would be a miracle. I am working on obtaining up to six months with them for my next payment. I would fully recommend Steadcom and their services. I give it all of my reputation and respect as a business owner to acknowledge such outstanding services.
View 1 Replies View RelatedI've been with SteadCom for about a year and a half.
Reliability - 5 - To me this is the most important. As with any VPS, there will be the occasional issue every few months or so. SteadCom handles it QUICKLY, typically WITHOUT my intervention, and keeps me up-to-date with accurate, HONEST reports. Gotta love that. My servers have not been down for more than a few minutes every few months. Can't beat that.
Customer Service - 5 - Quick & Knowledgeable customer service. This is a company that will go well out of it's way to assist. I always feel like I am a valued client when I deal with SteadCom. I've never gotten the 'robot copy/paste' emails, but I always get personalized replies. Love it!
Server Speed - 5 - Off all the VPS plans I have, they are the fastest. No questions. Pages pop quick & MYSQL is speedy. In my opinion, I cannot tell the difference between their VPS & my dedi's.
Peripheral Issues - 5+ - To me peripheral issues are the multitude of little things that make the difference between 'good' and 'GREAT'. Just a few things that I've liked....
A) When I needed a new server FAST, I had one up and running almost immediately after I gave the specs. They customized a server for me...mem, HDD, CPU, everything to what I thought I would need. They didn't throw me a canned plan....they took the few minutes to ensure I had what I needed.
B) They are always more than happy to LISTEN, and to SHARE. SteadCom actually went into a dying server from another company I used to do business with, troubleshot it & kept it alive long enough for STEADCOM to move my clients to the safety of another server. Find me another company that would do that.
C) They understand what 'Full Managed VPS' means. With some VPS companies I might as well have taken a part-time job with them as often as I was in the VPS. With SteadCom, when I've had issues, they typically tell me proactively, repair the issue, and let me know what it was. I can sleep at night...and I like to sleep...
I think that would about cover my experience with SteadCom. I don't want to bore you all with too many details, but lets just say that when I find something good I stick with it, and I believe I'll be sticking with SteadCom for a long time....(Sorry, just love that dancing bananna!)
I'm here to tell you my experience with steadcom.com shared hosting service. I have been them since 29 April 08 so thats not really 1 year but will be like in 2 weeks.
Speed - First I tell you the speed of my website, it's open fast (really fast for me actually)
Downtime - there is a couple of downtime and hardware/cpanel/diskspace error that make me can't use my website but not like every month and sometimes downtime is like 2-3 hours I can't open my website :/ and sometimes only when I open ticket they will check it and resolve my problem. Thats is not good enuf for me :/
Support - support is decent thats mean sometimes good (maybe when they online?) and sometimes is not. Sometimes support will answer my ticket after 2 -5 hours. :/ this guy Andrew neill is really a good support tech (very good I must say). I think he has work there since last year and other staff I know is Dimitri (CEO) and Grotman (sales?)
Price - This is the best part. They can be flexible If I use all my bandwidth they allow me to upgrade and when I don't need extra bandwidth they allow me to downgrade. Sometimes I pay $11 or $20 a/month depends on my bandwidth
So overall I rate them:
Speed: 10/10
Downtime/Other error: 2/10
Support: 7/10
Price: 10/10
The sad part is starting next month I need to find a new host because this host don't work for me anymore because third party problem, otherwise this host is superb and I will still be with them.
Does, by chance, a SteadCom representative visit this forum?
The problem: I can't receive a new password to the client area (no email is sent from SteadCom after I use 'forgot password' feature), the VDS I had is I suppose suspended and I have no means neither to access the user cpanel to pay/renew, nor to use live talk with support - the link on the site does nothing.
Voice communication isn't an option.
I just thought I'd post a quick review of SteadCom. I've been with them for a month now and have two dedicated servers with them.
Pre-Sales - Despite bombarding them with questions they remained extremely helpful and patient.
Setup - Servers were online within a few hours - very impressive!
Support - To say the support I have received is exceptional would be an understatement. Dimitri, Andrew and Gabriel will assist you until you are 100% satisfied and then some.
The ticket response speed puts a lot of companies to shame. Most tickets are answered in a few minutes and by few yes I really do mean 2-5 minutes.
Conclusion - If you were thinking of signing up with them think no more and do it now! Look no further! You're not going to get much better than this.
I say all of the above having had experience with many server companies over the past few years.
I¡¦ve been with Steadcom for 2 months now and my experiences with them so far have been awesome.
Domain Hosted With Them:
There¡¦s not a lot in the blog since I¡¦ve been busy and it¡¦s new.
[url]
[url]„³ Live VPS status.
My VPS Specs.
I took advantage of their 50% OFF deal and this are my specs:
512 MB Guaranteed RAM
1024 MB Burstable RAM
20 GB Disk Space
700 GB of Premium Bandwidth
HyperVM VPS PowerPanel
3 IP Addresses
For $26.97 per month
Support
The Support is so FAST, is like if they are waiting for you to submit a support ticket. I submit a ticket, then I go to check my new emails and guess what, Steadcom already answered the ticket! 4 minutes after I submit the ticket, incredible! Also, their answers are very helpful. I am sure that Steadcom has a lot of clients to take care but I feel like I am their only client and I would like to give special thanks to Dimitri Despointes for all the help.
Uptime/Performance
This is what I get with the ¡§uptime¡¨ command via SSH.
01:14:29 up 61 days, 58 min, 1 user, load average: 0.00, 0.03, 0.00
The VPS has been up since the first day that I paid for it, 100% UPTIME. The speed of the VPS is very fast, the connection too, I have downloaded some big files (backup files) and the download speed is just very fast, the downloads are done in a couple of seconds.
If you are looking for a new VPS Provider, I recommend Steadcom. I am sure that you will have the same great or better experiences that I am having with them.
I would like to give a review of this company again, i have been with steadcom over 7 months now and this my second review of them.
So i figured i would let everyone know how Steadcom is.
Uptime:It has been excellent, only have in these months only two outages critical it got 99.9% uptime.
Speed: the server is fast, so fast it seems like a dedicated box sitting beside me. My ping time is only 100 ms from my country is really pretty good.
Performance: I only run two site with low traffic. I have never had any issues critical for the moment, only with a one software i have pretty high load but i think is for my CPU limit + optimizacion mysql and lighty on my end.
Billing: Pretty good for the most part, auto-charges my credit card for each month's payment so I don't have to deal much with billing. No complaints.
Support: Really good. No complaints. My last ticket was in december last year and for the moment i dont have any critical problem. Just a small problem,the CPU limit,no burst CPU time, they limit a litle much I think sometimes I got a high load.
Rating
Uptime: 9/10
Speed: 10/10
Support: 9/10
Uptime: 9/10
Overall: 9/10
Conclusion: They are very professional and have a nice setup for provisioning new clients and maintaining their systems. Notifications of scheduled maintenance are always sent out to affected clients, so there are no huge surprises. I would recommend them to anyone and for the money, it's a pretty good deal. I hope you or anyone else may consider them if looking for a VPS provider in the future.
I am pretty happy with the services from Steadcom. I would definitely recommend them to anyone who is looking for affordable, reliable VPS hosting. So if you are in need of a vps/dedicated, then these guys are the right people to pick.
Summary: Steadcom's customer service is consistently far above and beyond what I expect in their price range. They were very flexible in customizing a hosting plan to my exact specs. VPS server performance has always been very good. But above all else, their customer service is absolutely spectacular -- they really treat their customers well, and to me, that is the single most important aspect in choosing a host. I get enterprise-grade white-glove treatment on what is by all means a low-revenue plan.
The full review:
About seven months ago I started shopping around for a VPS provider to handle the growing traffic from my Wordpress sites and allow room for several new projects I was launching. After trying several other VPS providers, I found a promo in the VPS Hosting Offers forum and gave Steadcom a shot.
Billing: Right off the bat, Steadcom was willing to customize a package (and a promo) to my exact needs. It wouldn't be proper to quote my exact package here, as Steadcom has since completely revamped their packages. But I will say that they were very accommodating to my needs, including the multiple changes I made after the fact. My billing is always correctly invoiced and hassle-free. Frankly, I wish my wireless provider would take note.
Performance: I run two medium-traffic Wordpress installations, a light-traffic SMF forum, and two light-traffic DokuWiki wikis. I have never had any issues (SMF did slow to a crawl for two days, but that was due to a configuration error on my part). My sites are peppy and responsive.
Uptime: When I first signed up there were apparently some issues with my node (though I never personally experienced any trouble), resulting in a last-minute notice of "5-15 minutes of planned downtime". This downtime occurred during off-peak time. Ordinarily I might balk at such short notice; however, if a node is in need of physical maintenance, I would rather my provider pull it down for 15 minutes with short notice than let it go on unreliably for a few more days.
More recently, Steadcom (along with some other big-name hosts) was affected by a power incident at their reputable upstream provider. As a result, my sites were knocked out for several hours. For being knocked offline by extraordinary circumstances beyond their control, Steadcom automatically issued me a credit. That tells me a lot about how they view their customers.
Customer Service: Put simply, I'm treated as if I'm their only customer. The guys at Steadcom have, since my first day dealing with them, absolutely rushed to take care of whatever issue I have raised, no matter how small. They took the time to answer all of my pre-sale questions thoroughly. They helped me out with a minor DNS hiccup at GoDaddy. When they noticed me rebuilding my OS several times (no reason, just experimenting), they emailed me to ask if there was anything they could help me with.
When I wanted to change my plan (multiple times, in fact), it was done without any hassle. Every ticket I submit gets turned around very quickly. I am reasonably certain that Dimitri and Gabe sit around the NOC 24 hours a day just waiting for tickets to come in.
As much fun as it is to rave about how great their customer service is, the real-world implication is that these are the guys that I want in my corner when something goes wrong. Good customer service is the difference between "OMG my sites are down and nobody's doing anything about it" and "My sites are down, but I know my provider is rushing to get them back up". Anybody who has ever had a hosting provider for any length of time knows that 100% uptime is impossible, and that even the best host in the best facility can still get knocked down by DDOS, extreme weather, sabotage, or what have you. Knowing that your host is staffed by competent individuals who actually care about their customers makes all the difference.
Overall: Steadcom has been great. Although I frequently enjoy complaining about whatever vendor has managed to annoy me with subpar service this week, I'm hard-pressed to find anything bad to say about these guys. I heartily recommend them.
I have been with steadom for a month and can give a quick review.
I purchased a Enterprise A plan and got a great deal on a promotion they had - Under $50.00 USD per month.
Support has been very good. Friendly, helpful and they definately know what they are doing. Ticket responses are very good. I did submit one ticket just after midnight (pst) and a tech responded and fixed the issue.
According to hyperspin reports, my vps has had 100% uptime for the past 30 days.
Ping times are very good from west coast Canada. Generally between 65-85ms. I know this is not THAT important, but my customers think so - and if they are happy, that makes me happy.
I have had no issues or concerns with Steadcom, and would definately recommend them.
I want to know if their support & service is good ? What is their response time for supports ? Is the cPanel VPS managed ? etc.
View 1 Replies View RelatedI've been with SteadCom hosting for over a year and have several VPS's with them. Their service/support as well as the intangibles have been nothing short of outstanding.
Here are a few highlights:
1) I had a dying server from another host. I contacted SteadCom late afternoon, and they had a VPS with my specs (not a canned plan) up a short time later. Then they proceeded to troubleshoot the dying server & kept it up long enough for them to move my accounts. They did not charge me for moving my accounts, or for assisting on keeping a dying server up to keep my current clients satisfied. OUTSTANDING.
2) Support is never far. I email, and typically I get a response in a few minutes. Their tech support is knowledgeable, friendly, and helpful. I always feel like a valued client.
3) As I've shifted my business plan & needs, they have always been there to provide assistance and advice. Most recently I had a need for a small, fully managed server for just a few specific accounts. Again, they were equal to the task, outlining what they would provide, providing a quick setup, and again exceeding my expecations.
4) They have never been anything short of honest. If there is an issue, they will tell you exactly what the issue is, repair the issue, and get you up and running quickly. I've never had 'Gee, that is not our issue' from them. They just take ownership of the situation and do what is needed. As with any server, downtime cannot be avoided, only the length of the downtime can be controlled. My server has never been down for long, and when it has, they have absolutely been stellar about getting it back up, running normally, and letting me know exactly what the issue was.
With Steadcom, I really feel like I have a partner. With several VPS companies I've been with, I might as well have been on their payroll as much as I had work on the servers. Steadcom knows what FULLY MANAGED means, and typically exceeds my expectations.
for reviews and i couldnt find one negative review on them here on WHT unless i missed one.
billing did reply apologizing if it seemed like an insult.. although i cant seem to see it any other way as a direct insult? ill still looked passed it and give em a shot.. "
How is their vps uptime/support? as soon as i get this paypal issue straightened out im going to try them out since i havent read anything bad about them.