CPanel Update Email Bug (loopback Test Fail Even) - SMTP+Imap Responsive

Nov 26, 2008

cPanel update email bug (loopback test fail even) - SMTP+Imap responsive

Something happened overnight on one of my cpanel servers, which I am still waiting on cpanel to get back to me for.

Here's the deal:

cPanel server was functioning well for the past 4 months, then yesterday all of a sudden no emails get received by users.....

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Courier-imap pop3d fail to deliver message to a POP client on first attempt. On the second attempt its able to download the messages and no problems. Not sure what could be causing that problem. Are there any tools that are used with courier-imap mailboxes for fixing corrupted mailboxes?

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WHM Exim Does Not Refuse Emails During SMTP With :fail:

Feb 7, 2008

running WHM at Fedora 6... WHM 11.11.0 cPanel 11.16.0-R18546

I have a problem with spoofing spammers.. my queue is plenty of non-delivered emails from externals SMTP, sended to NON-existents address on my server...

The question is the destination domain (mydomain.com b.example) has already its ":fail: No Such User Here" alias.

SMF records applied, but not the most external SMTP servers checks them nowadays...

Using :fail: the email is never accepted into the server. During the initial SMTP negotiation when the senders SMTP server connects to your SMTP server, the sending SMTP server issues a RCPT command notifying your server which email address the email to follow is intended for. Your server then checks whether the recipient email actually exists on your server (a POP3 account, an alias or a catchall alias) and if it does not, it issues an SMTP DENY which terminates the attempt to deliver the email.

Well, in my case it justs receives message and then frozen it!

Some more data:

IN MY QUEUE:

1JMoh4-0004UG-Pz-H
mailnull 47 12
<>
1202321302 0
-helo_name luatvietnam.vn
-host_address 203.162.168.16.1839
-interface_address 85.x.x.x.25
-received_protocol smtp
-body_linecount 50
-max_received_linelength 93
-frozen 1202407547
-host_lookup_failed
-manual_thaw
XX
1
dlsex-ireddols@abrasivoshermes.com

210P Received: from [203.162.168.16] (port=1839 helo=luatvietnam.vn)
by myserver.mine.com with smtp (Exim 4.68)
id 1JMoh4-0004UG-Pz
for dlsex-ireddols@mydomain.com; Wed, 06 Feb 2008 19:08:23 +0100
069P Received: (qmail 6913 invoked for bounce); 5 Feb 2008 09:04:11 -0500
032 Date: 5 Feb 2008 09:04:11 -0500
032F From: postmaster@luatvietnam.vn
039T To: dlsex-ireddols@mydomain.com
024 Subject: failure notice

WHEN TRYING TO DELIVER FROM QUEUE:

Message 1JMoh4-0004UG-Pz is no longer frozen
LOG: MAIN
cwd=/usr/local/cpanel/whostmgr/docroot 4 args: /usr/sbin/exim -v -M 1JMoh4-0004UG-Pz
delivering 1JMoh4-0004UG-Pz
LOG: MAIN
** dlsex-ireddols@mydomain.com F=<> R=virtual_aliases: No Such User Here
LOG: MAIN
Frozen (delivery error message)

AT LOGS (first time):

2008-02-06 19:08:17 SMTP connection from [203.162.168.16]:1839 I=[85.112.9.44]:25 (TCP/IP connection count = 9)
2008-02-06 19:08:20 no host name found for IP address 203.162.168.16
2008-02-06 19:08:22 H=(luatvietnam.vn) [203.162.168.16]:1839 I=[85.x.x.x]:25 Warning: Sender rate 0.0 / 1h
2008-02-06 19:08:23 1JMoh4-0004UG-Pz <= <> H=(luatvietnam.vn) [203.162.168.16]:1839 I=[85.x.x.x]:25 P=smtp S=2405 T="failure notice" from <> for dlsex-ireddols@mydomain.com
2008-02-06 19:08:23 cwd=/var/spool/exim 3 args: /usr/sbin/exim -Mc 1JMoh4-0004UG-Pz
2008-02-06 19:08:23 1JMoh4-0004UG-Pz ** dlsex-ireddols@mydomain.com F=<> R=virtual_aliases: No Such User Here
2008-02-06 19:08:23 1JMoh4-0004UG-Pz Frozen (delivery error message)
2008-02-06 19:08:24 SMTP connection from (luatvietnam.vn) [203.162.168.16]:1839 I=[85.x.x.x]:25 closed by QUIT

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Sep 12, 2007

halekulanicorp.com

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Jan 16, 2007

I run a DNSReport.com test for my domain name and it failed on "Mail" section with this error message:

HTML Code:
ERROR: I could not complete a connection to any of your mailservers!

my-domain.com: Timed out [Last data sent: RCPT TO: ]

If this is a timeout problem, note that the DNS report only waits about 40 seconds for responses, so your mail *may* work fine in this case but you will need to use testing tools specifically designed for such situations to be certain.
also on DNSReport.com mail test, got this error message:

HTML Code:
my-domain.com. - xxx.xxx.xxx.xxx [Could not connect: Could not receive data: Operation timed out.]

[Note that if your mailserver takes over 30 seconds to respond, our test will timeout, even though real mailservers will wait longer] what makes my server failed on this test?

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Jan 20, 2007

I have a question getting the setup of my DNS and email server working correctly.

In my mailserver, lets say I set the SMTP server to mail.BLUE.com. Through my DNS, I set an MX record for mail.BLUE.com and I set an A record for mail.BLUE.com to 1.1.1.1.

I create different domains on my mail server and give each an IP address. BLUE.com is 1.1.1.1. RED.com is 2.2.2.2. GREEN.com is 3.3.3.3.

Each domain is setup in my DNS as a forward lookup zone. Each domain has an MX record (mail.domain_name.com) and a A record (pointing mail.domain_name.com to it's IP address). There are other records of course... but they're not important for my question.

When I want to check or send mail from BLUE.com I use mail.BLUE.com. When I want to check or send mail from RED.com I use mail.RED.com. I do this for all my email accounts.

But, when I check dnsstuff.com on any domain besides BLUE.com, it tells me the following:

****************************
mail.RED.com claims to be host mail.BLUE.com [but that host is at 1.1.1.1 (may be cached), not 2.2.2.2].
****************************

Now... this can send and receive mail just fine... but I think this may cause issues when it comes to SPAM settings (some servers may consider our mail SPAM because we're "pretending" to be a different mail server).

So... here's my question... what's the best way to set everything up to run multiple sites and email accounts on one server?

How can I use 1 SMTP mail server (BLUE.com) and get my other domains to pass the dnsstuff.com test?

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After deciding that Plesk wasn't for me due to the lack of reference material in this and other forums, I had my hosting company, ServInt, delete my old vps and install a new one with cPanel.

Everything went fine until I configured my email. Just like with Plesk, I cannot access the smtp server via Outlook. I can ping it successfully, but it either terminates the connection or doesn't recognize the correct user name and password. With Plesk, it was a simple matter of enabling the use of port 587.

Not so with cPanel, at least for me. Even though the Exim service is enabled and another instance is enabled on port 587, I still can't connect. Thought it might be CFS, which is new to me with this install, so made sure it was disabled. Opened up a ticket with ServInt and even their techs can't get it functioning, so _they've_ opened up a ticket with cPanel.

Hence the title of this post, I can't beleive that I'm the only one whose had this problem before because blocking port 587 has been done by BellSouth/AT&T for many years now.

Nothing like having your company email down for over 6 hours to keep you up at night.

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I want an email server quickly, w/o having to become an expert...

I'd go w/ a hosted service, but I open allot of pop3 connections... (program I use downloads one email, closes connection, reopens... repeat)...

There's lots of cookbooks out there, but they require quite a bit more time commitment (and configurability) than I want / need.

Is there any dumbified installs available? I tried with webmin, but even that wants me to manually configure a postfix / imap server bridge.=

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i checked with dnsreport and it says

Timed out [Last data sent: [Did not connect]]

and my exim_mainlog shows

R=dk_lookuphost defer (-1): host lookup did not complete
2008-06-03 04:49:59 SMTP command timeout on connection

i have restarted exim, checked firewall and still i am unable to fix my problem!

update:

i again checked with dnsreport and my nameservers are failing

NS FAIL NS A timeout occurred getting the NS records from your nameservers! None of your nameservers responded fast enough. They are probably down or unreachable. I can't continue since your nameservers aren't responding. If you have a Watchguard Firebox,

it's due to a bug in their DNS Proxy, which must be disabled (31 Jul 2006 UPDATE: several years after being informed of this, there is a rumor that there is a fix that allows the Watchguard DNS proxy to work).

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We got the cert installed and it works great for WHM/cPanel and also works for SSL over IMAP and POP3, but the very first email anyone sends (SMTP) per day gives this warning (Outlook Express):

The server you are connected to is using a security certificate that could not be verified.
A certificate chain processed, but terminated in a root certificate which is not trusted by the trust provider.

It seems obvious that the cert used by the SMTP system is not the new one we installed.

We used WHM's SSL/TLS -> Change Server Certificates link to install the cert.

We then made sure that:

/usr/share/ssl/certs/host.domain.com.crt
/usr/share/ssl/private/host.domain.com.key
/etc/exim.crt
/etc/exim.key

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Just for grins, we even made sure:
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We restarted all the mail services and even restarted the whole server. (I know...Windows reaction...bad tech.)

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(blank)
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General
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VersionParallels Plesk Panel v11.0.9_build110120608.16 os_Ubuntu 12.04
OSUbuntu 12.04.4 LTS
Key numberPLSK.02873817.0002
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Hostname
IP address
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Panel version11.0.9 Update #62

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