Need Advice: Very Reliable Email, IMAP, Storage, Small B2b Business

Apr 2, 2008

I'm looking for quality hosting at the right price for a small business. I have been searching these forums, but just got no conclusion, and would appreciate any advice concerning 'features' and 'providers' that I shall look at or avoid.

My needs are:

- very reliable email, with IMAP, good spam filtering, and ability to handle Challenge Response type system;

- rSync and storage of company internal documents (intranet like);

- host a small static website of a small b2b company, with little but valuable traffic;

- handle multiple (non limited) addon domains;

- for the near future: mysql, Ruby on Rails (need to explore it), Python and a good Content Management System;

- good stats tracking tools -- ability to log a list of sessions would be great;

- control panel doesn't matter, ssh would be nice;

- datacenter location doesn't matter too much, connectivity, reliability, and uptime do;

- 5~10GB storage mainly email and internal docs;

- 1GB traffic mainly email;

- preferably with a community forum - I trust more on those who have it, and have nothing to hide;

Do you think I can get something reliable for under $10/month or $100/year ?

I have found these options:

GeekStorage - looks great, LiteSpeed is appealing, people behind it look experienced, I was almost signing for it when I was caught by several issues with long downtimes (over 24h) during the last 2 months;

MediaLayer - also offers LiteSpeed, good comments by many on here, but no listed prices - why hidding the prices? are they trying to screw our bucks? that doesn't sound good to me;

HostGator and LunarPages - very popular, but they don't seem the thing for me, maybe for those with blogs, forums, or GoogleAds oriented websites, I get puzzled how can they offer 600GB for $7.95/month !?

FusedNetwork, Steadfast, DowntownHost and many others - seem to be oriented to lower storage and higher traffic, the opposite of my case.

I know I can get dedicated storage services, but a large amount of my storage need is for email which need to be synchronized through IMAP. BTW, can IMAP be used to synchronize files beyond messages?

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Small Business Web Hosting

Jul 18, 2008

I just joined this forum because I want to let as many people as possible know about a horrible experience that I had with my last small business web hosting company: LogicWeb.

Then I would love to hear other people's horror stories about companies they hate and praises about companies they like.

Let me just say that I had originally signed up with another company that was bought by LogicWeb. I had their VPS package and the biggest problem was the customer service which used to be good under the other company. Run into a little problem, send them an email and have to wait three days for a response. A response that generally said something like "we don't cover that."

So, anyhow, I found another small business web hosting company and then tried to cancel with LogicWeb. Sent them email after email and I was still getting billed. Finally, I found their cancellation form buried on their site and submitted a cancellation with a note stating that I had sent several emails trying to cancel.

A couple of weeks later, I get another bill in my email box so I decide to call them up. I'm on the phone with a guy and tell him that I have been trying to cancel for three months and the first thing he says is, "I don't think you're being honest."

"What?" I say not believing that that could be the first thing he says to me. "I think you're lying."

"Well, I'm not lying and I resent this conversation so far."

"Well, you are lying. It's only been two months since you stopped using our system."

"So, because I'm off by one month, you call me a liar?"

"Yes, because liars lie!"

I couldn't believe it! I couldn't believe that any small business web hosting service would call their client a liar even if they were lying. So, I made a mistake and got pissed and cursed!

"I can't believe you're calling me a ****ing liar! I've never ever been called a liar before. Let me speak to your supervisor!"

"Well, I'm the owner and I'm recording this conversation and if you're going to use foul language with me then I'll just report you to my collections department!"

I say, "Let me get this straight. You say that I'm lying and call me a liar, something no business person should ever do to a client, and just because I say '****ing' because I'm insulted, you're pissed at me? Well, if you are going to hang up on me then let me just finish with this... you are a ****ing *******!"

I don't know how much worse a business owner can act with a customer and I highly recommend avoiding LogicWeb since they are the worst small business web hosting around.

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So, this leaves me to prepare to move my clients' sites UGH! My parameters are somewhat unique which makes it a little tougher to pick a new host. My clients sites are all small local business sites ranging from 5 to 60 pages. I need very little storage space and I use very little bandwidth. However, I do need unlimited domains, ASP support and I really like IX's web shell feature. I will also be doing some e-commerce in the near futures.

I am spending a paltry 7.95 per month with IX. I may spend as much as $20 per month for the right service. Beyond my afformentioned specific requirments, I want a host that is established, proven reliable, in the states, has their own real bricks and mortar facility and a stellar reputation with the experienced web guys.

I have contacted a few that I have seen mentioned here but many dont support ASP and many require a dedicated server deal to host unlimited domains, which of course, is outside my cost requirements.

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