XLHost :: Don't Trust Them

Sep 18, 2008

Just wanted to stop people to become they target of scamming and reported this right now while my server is with them and they dident answer me when it get down about 2 days ago until now...

People, DONT EVER TRUST THEM!

They prices are cheap but they are totally Untrustworthy!

You could pay more than that to have a real server not 15 days a month server!

In case of knowing my issue:

I have bought one of they september offer server, its a core2due 2.13Ghz and 2GB RAM and 2 x 160GB HDD about 14 days ago and my server is now down like 48 hours or more and I have placed 4 - 5 tickets now with every language I know either respectful or swearing, and no answer at all!

they simply ignored my tickets, they live chat is mostly offline (maybe online only 2 - 3 hours a day)

and I have no choice of having control on my server, even the reboot port is a ticket placer as emergency priority and actually no one answer you or even read you ticket!

Guys, you better dont fall in they scamming program by seeing they cheap prices and being tempted.

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What Do U Think Of Xlhost.com

Apr 14, 2008

what do u think of xlhost.com

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Be Aware Of Xlhost.com

May 27, 2008

Xlhost is the most unreliable hosting company. i have one of their windows server . 25.05.2008 at 3 am is shut hang , we call several time to their support but its take to up 3 days . so i really suggest those you are think about the price plz think about the services. cause this company have big camping , but they dont have time to support their customer

aware of xlhost

i relay glad if all of you share their bad experience in hosting company plz share with us. so we can help each others.

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Joined To Discuss Xlhost

Oct 21, 2008

I just registered to discuss xlhost - we've managed to get a dedicated server with them after some pain, and are now having teething trouble with them.

If anyone has any experiences to share about xlhost dedicated hosting,

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Xlhost.com & Techinal Support - Review 5/10

Oct 10, 2008

This is my review about xlhost.com.

After 1 month use their service, they got a good price. But their billing system, made me crazy. In grade.xlhost.com don't have any button or menu for re-new order ... You only receive a email on due day, and must make payment on 48 hours.

Today , i forgot my due day , and also want to upgrade my server to better hardware, but only 48 hours, i can't cancel this server, and place new order , and transfer my data .... <-- Bad Billing System.

And this is my problem, i don't know why, 2 days ago, my server Status is DOWN. And i can't reboot my server with the Button Reboot on Grade.xlhost.com , i was tried with that button.

I sent tickets to xlhost.com , need check my server, its was down, can't reboot. After 6 hours, no reply.
I sent a new ticket, and after 4 hours more.. I received a reply:
------------------------
Date: Fri, 10 Oct 2008 08:20:00 -0400

Hi,

I rebooted it.

Your server has remote reboot and you can reboot it by going to grande.xlhost.com

Thanks,
-Drew
XLHost.com
-------------------------

he only clicked on the button Reboot again same me, he didn't look at server. I tried with the button over 100 times, and now he try it again.

Of course, my server can't start.
And i sent a ticket again, but no reply.

My Website is big, and with Alexa Ranking 6K , my data is my money, my website can't downtime more.

I call to XlHost.com, talk about my server. Gave them my IP.

Now, i received an email:
--------------
Hello,

We have replaced the hard drive and memory on your server. It is now back online.

XLHost Support
--------------

What the hell ?
Where my data and my hard drive ? I try to login and watch, now no data, no files ...

I can't trust what i saw.
I call to their phone: (614) 794 5971
""""" Only support from 9AM to 5PM """""

I'm waiting their reply about my data.
Can i say, Suck Support Team ?

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Jul 1, 2007

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My numbers show nearly 80% of mail (read: mail, not spam) is blocked by a simple RBL entry of Spamhaus.

I tend to trust Spamhaus, with enough precautions in place, which others?

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How To Really Trust A Host Provider

Aug 10, 2007

If you upload your website(s) to any given host provider, what security do you have? None, they are in control of your website, if you're:

1. Late on payments.
2. Publish content they don't like.
3. Exceed your limits in any other way.

They can cut you out, close you down.

The only excellent (!) way, to be in total control, is to host your own website, on a dedicated server, in your own home, with a dedicated line, right or not?

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Should I Trust Hurricane Electric

Apr 10, 2007

Here's what I asked a sales rep:

Quote:

It would be a slam-dunk to go with HE if the limit was 2.5 AMPS- so I have to ask one more time: is is 2.5 or 2 AMPS that I am limited to? Reason I ask is that in a 4/6 email you said:
> >>
> >>> Hello,
> >>>
> >>> Thanks checking it out. I think Dell can only spec it out configured
> >>> fully loaded. 600Watts So it looks like your server will not be fully
> >>> loaded. Like you said, you can get, check it your self or just go with
> >>> our $200 7u special, rack and read the kill-a-watt meter we provide. If
> >>> its around 2.5A, it should be no problem, if its higher, we can
> >>> immediately upgrade you to the full 15A cabinet and 1Mbps for $600.
> >>
But everything else you have said and I have read says 2 AMPS."

And here's the response:

Quote:

> > Keep in mind its not the start up power usage its the operating power
> > which is much less than start up. If you are at 2.5 Amps you will not be
> > asked to upgrade. 3 Amps yes but not 2.5..
> >
> > Let me know if you would like go forward with the services. My quote is
> > good for 30 days even if the marketing dept decided to eliminate the
> > special pricing.

To which I replied:

Quote:

Thanks,

Then I’m ready to sign-up, if we can amend the contract to state the
following (changes in bold):

“7U customers are provided with one metered outlet with a limit of 2 amps.
If customer exceeds 2.5 amps, customer will be allocated a full cabinet,
asked to move their equipment to the cabinet, and the full cabinet rate of
$600/month will be added to the monthly bill for the remainder of the term."

Let me know if that’s acceptable and I’ll amend the copy I have, sign it and fax it back to you.

To which I receive the response:

Quote:

> Hello,
>
> Unfortunately I cannot amend the terms. I can only assure you by email
> that 2.5 Amps should not be an issue. As an example, we had one customer
> with 2.8 Amps and didn't ask him to upgrade until he hit 3.4 Amps.
>
> I would say to consider getting started with the one server now and when
> you add your second one, we can look at the power usage then. We will
> work with you and are reasonably flexible.
>
> I look forward to your reply.

Would YOU sign this contract? I've only heard good things about Hurricane Electric on this board, but I hate having to trust someone who probably works on commission.

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Feb 27, 2007

Should I trust my host with providing correct BW stats? Is there any way I can confirm those stats? (I don't have any tracking software or log analyzer installed because it uses too much resources.) The log file is tiny. Probably no more than 12-24 hours logged.

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Feb 21, 2013

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My old 2.2.21 was configured to use ssl with client pki authentication. When I configure 2.4.3 with the ssl options and move the CAs, private key and server certificate from my old 2.2.21 instance I get the following error.

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Jun 4, 2008

I am starting a online sotre. Someone told me to keep third party seals for good response.

Please recommend me which seals to be used
Hacker Safe, TRUSTe, BBB, and Trust Guard

I think Trust Guard seal give a multi package for all security,privacy and business verification. Shall people know it? Is it worth money?

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Aug 22, 2005

I had my server shut down due to ddos attacks and proxy calls. I am a designer so I dunno what this means so I asked for proof and they said it was archived. I then tried getting my servers back online with them for over the last few hours and they replied we cant help you. I offered $3000usd to fix the problem and they said they cant do it. From where I come from, if a virus is added it can be removed under any circumstances. I then kept on phoning to get my server restored hense I am selling a lot of website property lately and he totally by passed that, I was put on hold for over 20 minutes and I am calling from Canada. I phoned the last time and told a white lie saying I have huge partners ready to boycott their company unless they restore my server....

What do you know it got restored and I got all my sites moved over to the new server, but this is the golden part.

Have you ever phoned your hosting company and been sworn at? Been called a ****ing idiot or to **** off and stop phoning, or I have had enough of your ****ing ****? Well this is what I heard from Ben at CalPOP and that is totally unacceptible hense I am the customer who was about to purchase numerous servers from them to increase my bandwith usage I would be using on my upcomming site called thewetwilly.com.

I dont respect a programming punk thinking he is better then me just because he works for a low end database center. I also dont respect being called an idiot while I am purchasing hosting from the company, aswell as being to to **** OFF. 100% totally unacceptable.

Alot of my friends have experienced poorness with this company and I wish I noticed it earlier instead of taking it the hard way/HARSH WAY.

But hey I am sure my word will get around and people will stop using calPOP due to their immaturity Cali Mr know it all talk and realize that they can find a better place to host their site.

I also have been told that calPOP used the excuse of DDOS and Proxy attacks as an excuse to get rid of you because you are using to much bandwith.

Oh they also told me that they would send me the HD for $100usd so I could move to another server, wtf is that???

Like come on!

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Oct 26, 2008

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Last 1 october, node have a rare problem and they say in a few days they move accounts to other node.

Because a SERIOUS Problem with my personal life, this last week i dont get backups, and wednesday a thief in house stole my mobile HD (without passswords and ciphered).
The Friday my VPS crash.... and three days later they are restoring the backup... and None of the 140-180 sites yet online.

I read in other thread a more problem about they laterly, but for me is near fatal, because 33% are my best customers (i plan to migrate to other host the server the 15 of the month but for the personal thing i cant.

88 USD monthly and three days to recover the Nodes ?

No way, as soon as possible i go to liquidweb.

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May 26, 2008

i waould like to warn people of a1isp the main fellow thats the problem is called just.

ill start with explaining my issue.

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Sep 21, 2008

I've been using SLHOST.com for a couple of years, and they used to have great VPS service. My server was always up (I'm not a power user, I just host some small business websites for clients of my web design company - nothing that gets a lot of traffic or puts a strain on the server).

They recently moved locations, and I've had nothing but problems. They somehow screwed up the IP and DNS of the server. My (and my clients sites) couldn't be accessed for over a week! Support kept telling me that there was no problem, unti I proved to them that the DNS wasn't right. I didn't have any email during this period, and either did my clients.

Since then, AT LEAST one of the services on the server randomly stops working (the two big ones are DNS and STMP) a couple of times a day. I don't receive error messages (I know because my clients call me screaming why their email isn't working AGAIN).

As a web design company, I've lost reputability. As a professional affiliate marketer, I have literally lost over a thousand dollars because of the downtime. Every time I contact support, they restart the services and tell me there's no problem with the server (which is obiously not true).

Any suggestions from other webhostingtalk users on how to get better service and a credit from SLHOST.com? I'm not technical and I need a VPS that just simply works.

I recently started monitoring my server 2 days ago with hyperspin. I can post my support emails here as proof and verification that these problems are occuring multiple times a day.

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Jun 15, 2007

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Dns zone, httpd.conf, localdomains entries are there.. but when (using X3 o or X) I go to subdomain on the cPanel account, Im not able to see anything... anyway, subdomains are working...

Im using RHEL 4 + Latest cPanel 11 Release.

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Aug 19, 2007

i have taken a dedicated server and have done all the settings but when i point any domain to my server after adding a account the domain doesnt works... I means its not pointing to my server..

My nameservers are pointed to my dedi ips and are working fine but when i point the domains to the nameservers they dont work...

It keeps saying looking up..

when i traced my domain which i am pointing to my server it says no ip address found...

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2 Years With Lunarpages And I Have Left ... DONT USE!

Sep 13, 2008

While lunarpages is kind and offers great support. The support takes a while. They frequenlty get hacked or block your ip to where you can not access cpanel and switch your servers a lot in the past 3 months i got transfered to 4 different servers with the last one atlantis and prior one belogna. There support can take up to 72 hours to respond back where other hosts at max 24 hours. Their downtime has been around 97% not advertised 99.9%.

This is what really upset me.

I contacted them through email to cancel my account and they said they need more info, ok. Gave them info and they went ahead to renewing the account after I had gave them proper info. I tried to get this resolved for over a week now.

I thought since they renewed my account i should access my account and download my entire site, well I could not access cpanel again, no surprise there.

I just now got off a 20 min phone call and they tried to get my account canceled as I gave proper info to cancel the account so I would not be renewed and they tried to sell me their service for $75 to close my account.

I eventually had to threaten them to press lawsuits "not that I would even if it wasnt handled" and they said we will close your account and not charge you the $75 to do so.

My god! How hard is it to close an account with such service?

When I joined them my first year was absolutely great! It just has started to decline in the past couple months or so.

I rate them at 50% great because their supportive in all areas except for the slow response and canceling an account.

Dont use them ive had much better success with GoDaddy.... wow GoDaddy! I know tell me about it. GoDaddy is not my favorite host.

You need to be careful when finding a host becasue ive learned that they pay to be on the top. I am now using Host Gator with no compaints looking at moving to HostMonster for the price and services though should I?

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CPanel / Bandwidth - Calculations Dont Add Up

Jul 23, 2008

1. I have loads of these showing up in the WHM Apache service status

52-1 - 0/0/8 . 0.00 3970 0 0.0 0.00 20.02 127.0.0.1 server.mybox.com OPTIONS * HTTP/1.0
53-1 - 0/0/6 . 0.00 3969 0 0.0 0.00 79.77 127.0.0.1 server.mybox.com OPTIONS * HTTP/1.0
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I was told that was normal as its apache's MPM prefork way of waking up the worker processes. That I have accepted however it has been problematic ever since I installed mod_security that things have been going ape.

2. The Bandwidth in CPanel and that in Apache does not add up. There is only 1 account on the server. The bandwidth usage in CPanel shows 51GB for the month of July so far, however in WHM under Apache status it shows 223GB of Bandwidth in the last 48 hours.

Now given the the host tells me that CPanel does not count certain bandwidth(?) I am not certain what to think as the difference in bandwidth is a whopping 160GB in the past 2 days.

WHM

Server uptime: 1 day 17 hours 54 minutes 31 seconds
Total accesses: 87589 - Total Traffic: 222.5 GB
CPU Usage: u110.4 s13.25 cu0 cs0 - .082% CPU load
.581 requests/sec - 1.5 MB/second - 2.6 MB/request
15 requests currently being processed, 3 idle workers

CPanel

Monthly Bandwidth Transfer 51915.52
Total50.7 Gig

Server Load 1.7GHZ Machine with 1GB Ram

Server Load 0.25 (1 cpu)

Why such a HUGE difference in bandwidth?

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Vpsville.ca GET Money And Dont Answer

Oct 9, 2008

i buy vps form vpsville.ca for 3 month,

yesterday, my vps was block

cpanel and ftp and ssh not answer the request

i open in vpsville.ca and they never answered

today my main ip is not working

i vpsville.ca support is very bad they never answered my emails and ticket
and i have question, where is my vps?

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Feb 14, 2007

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I've tested this with a standart ./configure without any parameters for both php and httpd, and httpd is always not working when it tries to load php 5.2.1 as module.

Did someone run php 5.2.1 with httpd >2.2.3 succesfully?

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May 20, 2007

I finally bought a VPS after not being able to pay for a dedicated server so I bought one from VPSbyte.com as they came highly recomended $39.95 server with Cpanel not the cheapest I gathered but I wanted reliable servers

now I moved my forum over to the server all was ok after I got the massive database sent over but when I tried to view a thread or category I could not it came back with No Valid input or something like that

I went into admin and disabled zoints SEO mod and the forum works fine BTW its a VB forum.

would it be due to mod rewrite that the forum does not work with zoints? and is it possible to get it to work?

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Jun 13, 2007

I had made a post earlier about trying to get an exim ACL or filter to work with cpanel 10 to deny all messages with a 10 or above spam rating while forwarding 5-10 scored messages to a spambox, but I decided to tryout upgrading to CPanel 11 which adds a built-in solution.

I've had no luck using WHM's Exim Configuration editor with

"Reject mail at SMTP time if the spam score from spamassassin is greater than 10.0."

Checked under ACL's and Filters.

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DMEHosting.com - > Worst VPS Hosting - They Dont Know How To Manage Servers

Oct 14, 2009

Ticket ID : #919385

---------------------------------------

We have serveral vps servers from dmehosting.com. I would say never choose dmehosting.com for your sites. A vps server is down for more than 14 hours and still down. They do not reply to my tickets. They do not inform about the issues.

I had have many issues with them like 1 - 2 hours downtime but that's not really matter.

Now the server is down for more than 14 hours and still not up. I have even asked them to transfer this vps server to another working node but they are not responding.

DON'T CHOOSE DME HOSTING .COM FOR VPS SERVERS........IF YOU NEED HIGH UPTIME AND SECURE DATA.

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IWeb Technical Support Reps And System Admins Dont Understand Basic TCP-IP Networking

Aug 22, 2008

I want to pass on a warning before anyone goes with iWEB. I just ordered a $269 a month dedicated server so I could run vmware on it for my own virtual machines that I need.

With this server I got 7 IPs.

The primary IP they assigned me is say for example: 70.xx.15.171 with a GW of 70.xx.15.161. The secondary ips they issue me are 70.xx.18.249-254. So these are on a completly different subnets.

After talking on the phone to several differnt people including tech support who tells me this will work jsut fine useing thoes secondary ips on my VMs and to not put a gateway address. I talk to my account manager he says to open a ticket that he will forward to their system admins.

This is the ticket I opened.

I just got a new server set up CL-T113-140CL. It was
assigned the primary ip of 70.xx.15.171 with a GW of 70.xx.15.161. My
secondary ips are 70.xx.18.249-254. The server we got from you is a
VMWare host. We need to use the secondary IPs for the Guest VMs. How
ever the primary and secondary IPS are on different subnets and so
the VMs useing the IPs 70.xx.18.249-254 can not talk to the gateway.
I need to have a gateway server IP to use for my VMs.

Please either give me a valid GW address for the 70.38.19.x subnet or
assign new secondary IPs on teh 70.xx.15.x subnet with a SM that can
talk to the 70.xx.15.161 GW assigned.

this is the reply I get back from their system adminstrator

The gateway to be used for your secondary IP addresses is the same as
the one for your primary. You should not have anything to change,
gateway-wise. Just leave the current one as default gateway and
everything should work just fine.

If there is anything please do not hesitate to contact us.

Regards,

--
=================================================
Jean-Francois Doucet [iWeb]
System Administrator / Administrateur Système
Support / Client Hub : [url]
[url]
=================================================

Are they brain dead at iWEB? DO they understand basic TCP-IP networking at all?

Here is my last reply. I tried to make it real simple for them to understand.

This does not address the issues. Do you even know what a virtual
machine is? It is a virtual computer running on the host computer.
The host computer has a valid ip address of 70.xx.15.171, sm:
255.255.255.224 gw: 70.xx.15.161. The virtual machines (or guest
operating systems) if I assign it the IP address of 70.xx.18.249 SM:
255.255.255.248 with no gateway it is physically impossible for it to
reach the gateway of the host pc 70.xx.15.161. You have to understand
the Virtual Machine operates as a completely separate computer. It
requires its own gateway. with no gateway specified it has no way to
get out of its local subnet to get to the 70.xx.15.x subnet. What
happens if you put two physical computers on one hub. The computer on
port 1 of the hub has the IP info 70.xx.15.171 SM: 255.255.255.224 GW
70.xx.15.161. The second computer is on port 2. It has the ip info
of: 70.xx.18.249 SM: 255.255.255.248 GW: NONE.
How is the pc on port 2 going to communicate with the pc on port
1? This is the exact situation we are in. There has to be a
gateway to route the IP traffic from pc2 to pc1 to get onto the
internet.

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Problem Running FreeNX. Session Startup Failed. CentOS 5, Dont Think GNOME Works

Aug 13, 2007

using a guide found at: [url]

I installed freenx and the client on the server, then downloaded the client on my windows pc.

The Server is running CentOs 5.0, cpanel 11, and I also had GNOME installed.

The problem is, I don't think GNOME is setup, or running.

When Connecting I get this:

Quote:

"NX> 203 NXSSH running with pid: 5812
NX> 285 Enabling check on switch command
NX> 285 Enabling skip of SSH config files
NX> 285 Setting the preferred NX options
NX> 200 Connected to address: 72.223.50.10 on port: 22
NX> 202 Authenticating user: nx
NX> 208 Using auth method: publickey
HELLO NXSERVER - Version 1.5.0-60 OS (GPL)
NX> 105 hello NXCLIENT - Version 1.5.0
NX> 134 Accepted protocol: 1.5.0
NX> 105 SET SHELL_MODE SHELL
NX> 105 SET AUTH_MODE PASSWORD
NX> 105 login
NX> 101 User: crewxp
NX> 102 Password:
NX> 103 Welcome to: 10.40.213.72.static.reverse.ltdomains.com user: crewxp
NX> 105 listsession --user="crewxp" --status="suspended,running" --geometry="3840x2400x32+render+fullscreen" --type="unix-gnome"
NX> 127 Sessions list of user 'crewxp' for reconnect:

Display Type Session ID Options Depth Screen Status Session Name
------- ---------------- -------------------------------- -------- ----- -------------- ----------- ------------------------------

NX> 148 Server capacity: not reached for user: crewxp
NX> 105 startsession --link="adsl" --backingstore="1" --cache="16M" --images="64M" --media="0" --session="CrewXp.com" --type="unix-gnome" --geometry="3840x2400" --fullscreen="1" --kbtype="pc102/en_US" --screeninfo="3840x2400x32+render+fullscreen"

NX> 1000 NXNODE - Version 1.5.0-60 OS (GPL)
NX> 700 Session id: 10.40.213.72.static.reverse.ltdomains.com-1000-ABB92BE2A15206F134F0AB649A63DF70
NX> 705 Session display: 1000
NX> 703 Session type: unix-gnome
NX> 701 Proxy cookie: 3d231db82ebaad182c25969704ceaf15
NX> 702 Proxy IP: 70.241.9.129
NX> 706 Agent cookie: 3d231db82ebaad182c25969704ceaf15
NX> 704 Session cache: unix-gnome
NX> 707 SSL tunneling: 0
NX> 1009 Session status: starting
NX> 710 Session status: running
NX> 1002 Commit
NX> 105 /usr/bin/nxserver: line 1190: 31685 Terminated sleep $AGENT_STARTUP_TIMEOUT
NX> 1006 Session status: running
NX> 596 Session startup failed.
NX> 1004 Error: NX Agent exited with exit status 1.
Can't open /var/lib/nxserver/db/running/sessionId{ABB92BE2A15206F134F0AB649A63DF70}: No such file or directory.
mv: cannot stat `/var/lib/nxserver/db/running/sessionId{ABB92BE2A15206F134F0AB649A63DF70}': No such file or directory
NX> 1006 Session status: closed
NX> 1001 Bye.
Killed by signal 15
"

I'm not sure why this is happening, but i think its because gnome isn't configured or something. I just had the server installed, and asked for gnome to be installed.

I've searched for an answer for a week, but no one's came up with anything. I can't start my new server to run my business on without this.

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Surfspeedy.com - I Hope You Dont Use Surfspeedy

Jun 18, 2007

surfspeedy.com is unbelievable. They shut down my VPS without notice and are not answering to support tickets. Can you believe that? I did not host any illegal stuff or anything of course, only normal sites. And they don`t even answer me.

There are a few reasons that you should keep away from surfspeedy.com.

1. Obviously surfspeedy.com is crap.

2. surfspeedy speed is crap, I suspect they oversell.

3. surfspeedy support is crap, a lot of talk, talk, talk, no action.

4. surfspeedy techs are crap that cannot even set up awstats correct.

I should have known this, they get bad reviews everywhere, but they was very sweet talking when I signed up.

Now I am looking for another managed VPS of course. What is the biggest companies that rent out managed VPS ? I will just use the big and old companies from now. I rather pay a bit more. Please advice me. I can even consider a dedicated if it is on a solid company that have very good reputation.

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