Be Aware Of Xlhost.com
May 27, 2008
Xlhost is the most unreliable hosting company. i have one of their windows server . 25.05.2008 at 3 am is shut hang , we call several time to their support but its take to up 3 days . so i really suggest those you are think about the price plz think about the services. cause this company have big camping , but they dont have time to support their customer
aware of xlhost
i relay glad if all of you share their bad experience in hosting company plz share with us. so we can help each others.
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May 23, 2008
i have hosting at servage.net 2 jrs already and one nice day they decided to delete all data on my account (like 5 gb of data) and 25 websites are gone and 2 developing projects, i didnt had backups for most of them... (80%)..
the most funniest thing is the answer:
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Hello Ivo
We are sorry for the inconvenience caused
There was an storage issue which caused the trouble. We have added <b>one month free hosting</b>.
Please reupload your data.
Thank you.
Kind regards,
Nick, Support
Servage Hosting
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"ONE MONTH FREE HOSTING!" OMG
so my question would be , how can i sue motherf****s? or what are my options?
please post your experiences here with this scummy hosting that we can assure that this don't happened to anyone again.
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Jan 12, 2009
Today 3 of my shared webhosting servers with them were disconnected.
After investigation in their portal I find out that 3 days ago + 1 hour 3 tickets were created about "your server hosted malware" and now those tickets were auto-processed with 3 servers disconnection in result.
Very strange that I receive "ticket updates" emails today (when disconnection happens) but not recieve "ticket created" emails.
My contact email domain has 2 MXs and widely used and I have no complains for not-delivered emails before.
Currently I'm waiting feedback for my phone call and answers in those tickets asking them to connect back my servers for me to take necessary steps.
But this is very strange approach - to auto-disconnect 3 servers at once only because I didn't receive their 1 email per ticket.
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Sep 18, 2008
Just wanted to stop people to become they target of scamming and reported this right now while my server is with them and they dident answer me when it get down about 2 days ago until now...
People, DONT EVER TRUST THEM!
They prices are cheap but they are totally Untrustworthy!
You could pay more than that to have a real server not 15 days a month server!
In case of knowing my issue:
I have bought one of they september offer server, its a core2due 2.13Ghz and 2GB RAM and 2 x 160GB HDD about 14 days ago and my server is now down like 48 hours or more and I have placed 4 - 5 tickets now with every language I know either respectful or swearing, and no answer at all!
they simply ignored my tickets, they live chat is mostly offline (maybe online only 2 - 3 hours a day)
and I have no choice of having control on my server, even the reboot port is a ticket placer as emergency priority and actually no one answer you or even read you ticket!
Guys, you better dont fall in they scamming program by seeing they cheap prices and being tempted.
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Oct 21, 2008
I just registered to discuss xlhost - we've managed to get a dedicated server with them after some pain, and are now having teething trouble with them.
If anyone has any experiences to share about xlhost dedicated hosting,
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Oct 10, 2008
This is my review about xlhost.com.
After 1 month use their service, they got a good price. But their billing system, made me crazy. In grade.xlhost.com don't have any button or menu for re-new order ... You only receive a email on due day, and must make payment on 48 hours.
Today , i forgot my due day , and also want to upgrade my server to better hardware, but only 48 hours, i can't cancel this server, and place new order , and transfer my data .... <-- Bad Billing System.
And this is my problem, i don't know why, 2 days ago, my server Status is DOWN. And i can't reboot my server with the Button Reboot on Grade.xlhost.com , i was tried with that button.
I sent tickets to xlhost.com , need check my server, its was down, can't reboot. After 6 hours, no reply.
I sent a new ticket, and after 4 hours more.. I received a reply:
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Date: Fri, 10 Oct 2008 08:20:00 -0400
Hi,
I rebooted it.
Your server has remote reboot and you can reboot it by going to grande.xlhost.com
Thanks,
-Drew
XLHost.com
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he only clicked on the button Reboot again same me, he didn't look at server. I tried with the button over 100 times, and now he try it again.
Of course, my server can't start.
And i sent a ticket again, but no reply.
My Website is big, and with Alexa Ranking 6K , my data is my money, my website can't downtime more.
I call to XlHost.com, talk about my server. Gave them my IP.
Now, i received an email:
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Hello,
We have replaced the hard drive and memory on your server. It is now back online.
XLHost Support
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What the hell ?
Where my data and my hard drive ? I try to login and watch, now no data, no files ...
I can't trust what i saw.
I call to their phone: (614) 794 5971
""""" Only support from 9AM to 5PM """""
I'm waiting their reply about my data.
Can i say, Suck Support Team ?
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