Will You Shut Down Your Customer's VPS Without Any Prior Notice
Oct 2, 2008
I really do not want to mention the name of the hosting. I have been with them since the beginning of 2007.
My VPS was shut down about 15 hours ago because there might be a problem with the recurring payment. Actually I was informed that the payment has been processed and approved successfully last week. And there is no any email telling me that there is problem with the recurring payment.
I have been asking their support to re-start my VPS first but they said this is the sales issue. It has to be handled by the sales. Just waiting....... waiting..... Very disappoint!
Will you shut down the VPS of your customers without any prior notice?
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Apr 4, 2007
Is it direct upload from internet to the site (without prior downloading on a PC hard disk) possible?
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Jul 11, 2014
I've got a e-mail notification problem since i upgraded from Plesk 11.5 to Plesk 12: One specific Application Update for customer X is being sent to all my customers.
Last week we did have a problem with a busted customer portal. ( not customer X, plus still on Plesk 11.5 ) I fixed this by using this procedure: [URL] ..... Restored two records and problem solved.
As a temporary resolution we disabled Application Updates for our customers, but I do want that my customers receive Application Updates, but just the one where they are the recipient.
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Sep 24, 2005
I recently found out that the Google robot spidered my site and used up 5.74 GB in bandwidth! The hits were 4498 and I even have it scheduled to return every 2 weeks.
Now my site is down for the rest of the month unless I up my bandwidth. This is the second time this has happened to me in the past year. What is going on?
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Nov 7, 2008
One of my dedicateds (Fedora 7 / apache 1.39 / php5 mysql5) has been running flawlessly but now has a strange ~4-5 second delay when serving up PHP/mysql pages such as Wordpress.
I say delay because it appears to think about it for several seconds, then when the page finally begins the refresh process, everything serves up lightning fast. Latency is low, direct file downloads are faster than ever.
ModSecurity is running, and accounts for about 1 second of that delay (tested with it on and off), but the other 3-4 seconds is a mystery.
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May 21, 2009
If I were to go about setting up a SMTP server on a verizon FIOS line, would they shut me down if I was sending out about 10,000 outgoing emails a day.
I want to set it up for a email newsletter service.
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Jan 17, 2009
In fact i am a customer of PC-CORE.net's directly customer.They send me a email to let me translate my website a few days ago.But i was in a travel then.I recieved it yesterday night. But it is too late that i cannot enter my website then.It is likely the sever ha been shutdown.My ip was 64.191.125.149.The guy rent me the space said he is powerless with it.
I did not get any backups of my site.They are gone when i format my hard drive last time.But the website's date is very important with me.
Anyone related with it?What i can do to save my site? What is going on with PC-CORE.net?
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Oct 25, 2009
I have sent a DMCA notice to softlayer because I saw warez forum thats abusing USA laws and they are giving away lots of hacked rapidshare accounts to its users. So I have made my complaint but I didnt said what infringed my copyrights. And softlayer can see the warez site and decide them selves.
So this what I got in reply after 2 weeks-
Quote:
Please review our DMCA procedures which follow the OCILLA. Also note, the sworn statements and all other information listed on our DMCA page are not only required but mandatory for any DMCA report. This will allow you to specifically identify the intellectual property that you own and is being infringed upon, which is required by law.
There are many verified third party DMCA/COPYRIGHT agencies who act on behalf of the intellectual property holders who can verify and submit these claims on behalf of the intellectual property owners. This will insure that legally, the intellectual property owner and the ISP is protected in the event of an account termination.
Softlayer DMCA information [url]
[url]
[url]
And they didnt took any actions against that site and what I see is that warez site is operating till now on softlayer servers. Looks like softlayer didnt warned the site admins too. 1 month passed after my complaint and its still operating.
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Apr 8, 2007
I design Web sites for clients, and also am a hosting reseller. The problem I'm having is selling all these hosting packages, but I don't know when their hosting package expires, except for periodically logging in and checking the setup date. I am currently using hostgator with the whm (WebHost Manager). Is there a way to set it up for 1 year and have it e-mail me when an account is about to expire, or is there some really cool database program elsewhere that I can use to help facillitate all these Web hosting packages?
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Mar 25, 2009
One of the sites I help run has 1.5 million pages of parts that can be ordered and information about those parts. We started seeing a ton of hits at around 20-30 pages per second over the past couple days.
There is no information about them on the internet and they are also masking as GoogleBot.
Be on the lookout as I am pretty sure they are trying to steal content and post it up for search results. They are using Amazon EC2 servers to do it also.
This is how they are identifying themselves:
Mozilla/5.0 (compatible; Adtuitionbot/1.0; +http://www.google.com/bot.html)"
Offending IPs: 174.129.155.59, 72.44.52.93
In a 24 hour period, we blocked 408,821 requests from them.
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Apr 20, 2008
How much Notice do I need to give nocster/burst before cancelling?
Not ready to cancell just yet but probably will be at the end of next month. (Moving to co-lo and as i'm in the UK burstnet's datacenter would be a bit far to travel so Won't be using them for Co-lo)
Couldn't find mention of the minimum notice period on their site.
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Oct 5, 2008
I am in the process of fighting a Hosting company on a dedicated server. It was turned off without notice a couple of months ago. They said I had not paid last years bill for this server (10 months ago). When I sent them the paypal confirmation number from last year finally they agreeed but said I owed an inflated 2008-2009 bill. The first bill I got was when the server was suspended. The bill increased over 20%. In order to get my clients back online I paid the increased bill but sent the initial price guarantee and asked for a refund of the difference. What I got was a half apology and the double talk below. I switched hosting companies and asked for a pro-rated refund and even though the server is paid up until Sept 2009 they have suspended the server. I am going to leave the hosting companies name out.
"Dear Mark,
As explained by Tom, the amount you paid is the amount that was due.
Since you originally purchased your server, our costs have risen by approximately 46%. The increase in price for your server only represents approximately 16%. While in the past, we have been able to absorb price increases and not pass them along, unfortunately, on this occasion we had no choice but to pass along part of the increase - the increase applied is just over half the increase we have personally seen since the start of this year. We have been able to keep the increase low through additional cost savings and reducing our profit margins, but, there is a limit to that and we unfortunately hit with the latest increase we've been hit with.
The issue with your server earlier this month was due to human error. We do not have any due invoices from 2007 (any unpaid would have been passed to collections), and as we are human, have gotten into the habit of simply looking at the day and month. One of my billing staff members alerted me that your invoice was overdue, believing it was a 2008 invoice due 1st August 2008 and requested that I authorise a disconnection. I then looked at it and also missed the 2007 date. Tom unfortunately does not have full access to billing details and cannot correct (nor view) errors such as that.
In terms of the invoicing - the system expected a recurring payment, through the Paypal subscription, to occur automatically and this is why no invoice was generated. As your invoice last year was manually paid, there was no subscription to update and pay. As a result, I had to manually update your account to reflect the payment details and manually generate the invoice. The invoice in your account when you paid the invoice correctly reflected the $1274.20 value. One of the emails quoted above, which should have been received after the emailed invoice, stated "generated the correct invoice for the 2008 to 2009 billing period.". I am sorry if that wasn't clear enough.
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May 1, 2007
I just got a notice from Leslie at Colo4Dallas that they are raising their rates by 20% effective June, 2007. Did anyone else get this notice yet today? And in order to get the lower price (20% increase), I will have to sign a 12 month contract. So for example, my 1/2 rack will go from $399 to $478, or if I choose to stay month to month, the new rate will be $600.
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Sep 27, 2007
I just realised that there is too many failure notice mail goes out from my server. All of those ones are spam.
1-) How can i understand how they are being sent? I mean from which domain or smtp etc.
2-) Is there a way to filter especially failure notice mails sent out from server?
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Nov 9, 2007
to day i have check may server! and a notice!
10 20:56:02 h96256475587 named[4421]: zone 0.0.127.in-addr.arpa/IN: loading master file named.local: file not found
Nov 10 20:56:02 h96256475587 named[4421]: zone nbe-broadcast.com/IN: loaded serial 2007111001
Nov 10 20:56:02 h96256475587 named[4421]: zone localhost/IN: loading master file localhost.zone: file not found
Nov 10 20:56:02 h96256475587 named[4421]: zone h96256475587.serverkompetenz.net/IN: loaded serial 2007092700
Nov 10 20:56:02 h96256475587 named[4421]: running
Nov 10 20:56:02 h96256475587 named[4421]: zone h96256475587.serverkompetenz.net/IN: sending notifies (serial 2007092700)
Nov 10 20:56:02 h96256475587 named[4421]: zone nbe-broadcast.com/IN: sending notifies (serial 2007111001)
Nov 10 20:58:31 h96256475587 ntpd[4244]: synchronized to LOCAL(0), stratum 10
Nov 10 20:58:31 h96256475587 ntpd[4244]: kernel time sync enabled 0001
and question! my server is hacked!
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Jun 2, 2008
I have a dedicated server with a provider. They have a notice period of 30 days, to cancel the server. The billing date of the server is 13th of every month.
I sent them the cancellation form on 30th of last month, asking them to terminate the server by 1st of next month (thereby 30 days notice). But they say that they will bill me on this 13th for another full month, and they'll cancel the server only on 13th of next month! WTF? So, the notice period becomes 43 days!
I have never experienced something like this with other providers I'm using but just wanted to know..
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Jul 11, 2008
Recently the Apache recompailed with eAccelerator after that the below error log has created and also the Apache got crash when reach high traffic.
[notice] child pid 13013 exit signal Segmentation fault (11)
[notice] child pid 13054 exit signal Segmentation fault (11)
Due to this problem I ran the /scripts/upcp --force and again recompailed the Apache with eAccelerator.
later the signal Segmentation fault error not created but instead of above error the following error has been creating. And also again recompailed the without eAccelerator still the below error creating.
[notice] child pid 763 exit signal Bus error (7)
Server Details.
Apache 2.2.9
PHP 5.2.5
MySQL 5.0.5 (Runing Seprate box)
eAccelerator 0.9.5
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May 28, 2007
Not sure if this is even feasible but is there any server side software that will monitor the bandwidth usage on the server/nic and notify/email the admin when certain mbps levels have been reached in a certain time line. Just seeing if there is anything that I can use to not go over my 95th percentile but still keep good flow on the server.
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Apr 24, 2008
server notice : kernel: possible SYN flooding on port 110. Sending cookies. and down.
how to disable flood on port 110, flood port 443!
EX : disable telnet on port : 21,445,110,53
how to disable telnet on port 21,445,110, with cmd (telnet ip(host) port)
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Jan 23, 2007
It seems that some of my customers are having serious DNS problems because their ISPs have old DNS information, and while I can access their web sites here, entire regions can't access their web sites. Obviously they ban my server because they say the web site is unaccessible is the whole city or region.
What do you suggest in this case? (Using different DNS is not a solution for a whole city; ISPs don't answer my calls)...
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Apr 9, 2008
Will you still continue with LT?
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May 12, 2008
I have been running a small web hosting business now for a couple of years, and have around 100 customers. This is all run through a reseller package with BPWeb.
Recently I decided to expand, and purchased another company. This one has nearer 200 customers, and is with EUK host with a dedicated server.
I am going to merge the two onto the dedicated, as I have Cpanel and WHM there. BPweb only offer their own custom control panel.
All my previous customers are hosting only, so I have no access to their nameservers. I need to as smoothly as possible move these customers across. I thought I'd move the domain that all their namesevers point to already over to the new dedicated server, and that should follow there. But how can I move content of these 200 accounts over. Simple webpages I'd just FTP, but things like Cron jobs and databases....
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Sep 30, 2008
Is there any SellWHM customer here? Is your VPS also offline?
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Aug 21, 2007
I know everyone is in the collocation game, and wanted to know the best way they think there is to get collocation customers and to keep them happy? How do you go about gettting new customers for all the collocation Data Centers? Let me know what you do different to get new customers and to keep them happy and be with you long term?
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May 22, 2007
I've never seen a thread like this.
Tell me what you prefer your host to have, to do, give me a description of your ideal VPS host.
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Apr 12, 2007
I'm a client of netdirekt.de starting from today. I want to move my old sites from EV1 to Netdirekt.de but unfortunately , they didn't gave me the dns servers. I've already set-up the domains from Plesk CP , but I don't know the name servers.
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Aug 30, 2007
I have recently started my own hosting company, but I am having trouble attracting customers. My website get's around 500 unique visits per months, yet within 4 months of it being online I have only 2 customers so far. Can anyone point out what am I doing wrong? I am not overselling at all and prices are fair. Support, that I offer to customers is very good (compared to the support I get from the datacenter where I have the servers housed), so I don't really get what is wrong.
The website is at www.torqhost.com (torqhost . com)
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Oct 30, 2007
how to renumber new customers.I have a situation where my company took over number of DSL customers who have routers with old IPs block mapped on them from an old company.
Once the carrier connects those customers to my router via PVC can I some how access those routers from withing my network even though thy have old IPs in them and renumber them to my own IPs? Is it true that if I bind an old gateway IP to my router that those customer's routers were using I would be able to access those customer routers?
Also, I would like to eliminate interaption of service to the new customers, so if I make an agreement with their old ISP where I would start advertising the IP blocks those customers were using with the old ISP via BGP while renumbering is taking place. How long would the down time be for switching route of IP blocks from their router to mine?
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