Would You Turn Off Dedicated Server Without Notice

I am in the process of fighting a Hosting company on a dedicated server. It was turned off without notice a couple of months ago. They said I had not paid last years bill for this server (10 months ago). When I sent them the paypal confirmation number from last year finally they agreeed but said I owed an inflated 2008-2009 bill. The first bill I got was when the server was suspended. The bill increased over 20%. In order to get my clients back online I paid the increased bill but sent the initial price guarantee and asked for a refund of the difference. What I got was a half apology and the double talk below. I switched hosting companies and asked for a pro-rated refund and even though the server is paid up until Sept 2009 they have suspended the server. I am going to leave the hosting companies name out.

"Dear Mark,

As explained by Tom, the amount you paid is the amount that was due.

Since you originally purchased your server, our costs have risen by approximately 46%. The increase in price for your server only represents approximately 16%. While in the past, we have been able to absorb price increases and not pass them along, unfortunately, on this occasion we had no choice but to pass along part of the increase - the increase applied is just over half the increase we have personally seen since the start of this year. We have been able to keep the increase low through additional cost savings and reducing our profit margins, but, there is a limit to that and we unfortunately hit with the latest increase we've been hit with.

The issue with your server earlier this month was due to human error. We do not have any due invoices from 2007 (any unpaid would have been passed to collections), and as we are human, have gotten into the habit of simply looking at the day and month. One of my billing staff members alerted me that your invoice was overdue, believing it was a 2008 invoice due 1st August 2008 and requested that I authorise a disconnection. I then looked at it and also missed the 2007 date. Tom unfortunately does not have full access to billing details and cannot correct (nor view) errors such as that.

In terms of the invoicing - the system expected a recurring payment, through the Paypal subscription, to occur automatically and this is why no invoice was generated. As your invoice last year was manually paid, there was no subscription to update and pay. As a result, I had to manually update your account to reflect the payment details and manually generate the invoice. The invoice in your account when you paid the invoice correctly reflected the $1274.20 value. One of the emails quoted above, which should have been received after the emailed invoice, stated "generated the correct invoice for the 2008 to 2009 billing period.". I am sorry if that wasn't clear enough.