I'm a customer of crissic and now their server is down for about 40hours.
And Skylar is not responding again.
Anyone else having my problem?
What should I do?
Can anyone from LSN help me and restart his server? This time is much worse than Cpanel license being expired. At least at that time websites worked...
I have opened an emergency ticket with Midphase/10TB since Dec 23 and until now, no response from support even the ticket was assigned.
The issue is regarding customer privacy which Midphase/10TB leak my direct contract information ( name, address, cellphone..) to 3rd party.
I know it is holidays, but 4 days without reply is very bad.
Anyone have experience the same issue(no reply)?
Virpus = Ticket 11 days old, started working on issue 6 days ago, no word for 4 days!
Thats Virpuss customer service and its plain silly.
I guess you can fugure my account expired with servage.
but to tell you the truth, I am so P OFF at them
I opened a ticket on my last day and asked if I can move it from 14 months (that I started with) to a 6 months renewal because I could'nt afford to pay the £74 they wanted, and apologised for this. They said I'd have to pay the 74 pounds first and then change my billing to 3 or 6 months.....
I replied saying can I then pay a sum now and a some next week. as I don't have that with me at the moment but wednesday 9th April I wil be able to remew it all
They replied with:
"Hello Ahmed
there is 14 days grace period for customers before account gets suspended."
So I thanked them very much, because like that, instead of paying in installments, I can just pay them the whole amount before the grace period was over, otherwise I would've backed up my data and moved it another server, or on my computer till I remew the whole amount....
5 days later (today), I log on to my account, and it has been suspended as I hav'nt paid for 5 days...thats 9 days before the "grace period"
and now all my domains have this dirty suspended page that they have, and I bet I lost half my members and customers like this, as when I see this page on any domain I enter I never go back to it!
I say to my self its my falt, I should've paid when I had to.....but money was tight, and I told them....and they gave me the 14 days, I did'nt ask for anything, but I thought backing up all my sites and my webdriver that I have with them would take me ages, plus the pages have alot of content that would be a hassle, if I have a "14 days grace period".
This is the first time servage have lied to my face, and not by answering a question with yes or no, by saying a feature they have that does'nt exist and but wednesday I bet all my customers and members would've found somewhere else to hang out, as I only contacted them through the mail server on the site and my forum, now I can't even right "we will be back soon....don't go away",
I thought I warn you guys about this grace, if you have an account with them make sure your ready to renew before it expires, and don't believe most of the stuff that they say.
OMG, I used to promote for these people, and tried hard to always say good stuff about them, you see my sig, it was a promotion for them with a coupon code (that I dredfully apologies about to the administration for not reading the rules properly), and I get in return a lie straight in my face with no warning and no way of accessing my database what so ever.
Just be warned Guys, don't believe everything they say to you and backup all the time because you never know why they suspend your account.....even if your on thew right track
if you remember recently Crissic Solutions went offline. I was told by Skylar when he came back online i would receive a refund within 5-7 days.
He has yet again, unavailable everywhere i look, and guess what.... i still have no refund that was promised.
FYI, the VPS'es on at least one Crissic node (beta?) are back up at this time. The VPS'es on another node (alpha?) are not up, and the control panel at alpha.crissic.com is not.
You might want to jump in and rescue your data if you need to and haven't done it yet.
I thought I would take my time to post and talk about a company hosting VPS's and Dedis...
I was attracted to Crissic when a friend that knows about servers mentioned he had a discount code and they were very cheap.
I decided to try it out and bought 1 month of 128mb "small" VPS for $8.
This was going great once we had sorted out the Nameservers
I was in the process of setting up my domain ukhype.info, When i noticed a email claiming my VPS had been using too much power and had been shutdown. When I inquired, I was told I had installed a bruteforcer and was over using ram. The wierd thing being, I needed my domain to access FTP.
I wasnt sure how to link my domain to a IP, So I gave up for the day. Then I noticed another email claiming my VPS had been shutdown and My Package Canceled according to there TOS they can cancel when they want.
I then noticed Under the privacy act they are not allowed to look through my personal files (even though none exist)
They are in there TOS, not allowed to moniter what I do unless they notice harmful files exiting for entering my VPS...
I am very annoyed since im down my money and my VPS... *since it got shutdown within the first day*
I would go with VPSlink rather than these since they are 24.7 down with no support...
I've had a VPS with Crissic for a few months. Every single month I have had multiple days of outages where I cannot access my VPS. The worst case was the past 7 days, I still cannot ssh into my vps, I was told 7 days ago by Skylar it was an "IP issue" and would be resolved in "a few hours"! I have left numerous emails, posted at least 4 help tickets but every help ticket is automatically closed within 24 hours by their ticket system before anyone even responds to the ticket! I even tried posting followups to a ticket but it still closed. As a last resort I called the 1-877 support number today and no one answers nor does it give me the ability to leave a message. This is ridiculous! I would rate the support an F at this point - absolutely horrible. And no one is available on their "Live Help" feature either. I have a 99.99% SLA so I better get a refund or I will file a complaint with the Better Business Bureau.
View 14 Replies View RelatedFirst: Of course Crissic had some advantages as well, they were always nice, they let you do a lot, have a nice client area and so on. In fact, Crissic would be very good, they just need to change their servers or server provider to more reliable things.
I need a reliable hosting that servers doesnt have problems all day. I need to resell stuff and I need online websites to do that, as well as I need online websites to gain money from affiliate networks. Crissic cannot fulfill this, in less than 2 weeks since I am customer there were a lot of downtimes ranging from minutes to hours, there were hardware failures including an 7 days old backup (at least with 15% redeem), somehow an domain couldnt connect at all (I guess some nameserver or DNS error?) and now after I was awake and checked my websites the server does not seem to handle sessions anymore and produces errors on a few of my websites. This hosting ruins all my business and I cannot keep them doing that!
I am searching for reliable alternatives now but with a cheap price and good specifications like Crissic had. Here is exactly what I need:
* Reliable Hosting, NO Downtimes every day. NO Downtimes every 2nd day as well.
* Minimum Diskspace: 3 GB
* Minimum Traffic: 30+ GB
* UNLIMITED Add-On Domains. DNS entrys should be automatic and it MUST be free, had some hosters before that provided unlimited add-on domains but they charged 1$ for each add-on domain then.
* Unlimited FTP-Accounts
* 200+ subdomains
* 200+ e-mail accounts
* PHP4 / 5 + MySQL and GD Library
* Cron-Jobs
* ALL CPanel Functions like on Crissic (at least as much as possible, I need it)
* Price Range between 5-10$, but there should be better hosting packages available for 10-20$ - WITH Upgrade possibility
* No Contract, I do not want to get stuck for 24 month with an hoster
* Good Support is required!
* PayPal Payment possible
* Audio/Video + Flash/Shockwave support and/or if I have additional requirements like for an video hosting script, the hoster should be able to install it and not charge more than 5$ for it
* Money-back guarantee would be great since I do not want to be disappointed by hosters that promises everything but keep nothing
* DAILY Backups
First of all, forgive me if I am posting this on the wrong section .
I am the owner of CyberSP.org, a really small service provider running on a2b2, and PROUD OF IT.
I had a deal with Skylar, the owner of Crissic.com, which I am not going to talk about it in this forums, but, all I can say, is that he offered me a 1 year 50gb backup account, (well, he didn't offer , it was our deal).
About 2 months using it, and it was running perfectly until then, I thought: ok, let's see how's the server going, and then, I made df -h and it shows: 3GB Available.
WHAT? 3 GB available on a BACKUPS SERVER? How's this possible!!!??
So, opened the first ticket regarding this, waited about 6 ~8 hours and he said (Skylar): We're working on the issue, bla bla bla.
Well, fine.
Some days later, it shows 158 GB Free.... Problem solved.
Now, some days later, I see that the backups was taking DAYS to do, haha! It's true, DAYS! (It was NOT a2b2 problem.)
So, logged in by SSH to the backups server (took me 5 minutes to log in!), and it was
SUPER slow, reaaaaaaally slow, downloaded a backup (at 200 kb/s xD) which I needed, and logged out.
Tried to contact Skylar on MSN, but he then log out some time later. (without answer)
Heh, I thought: well, this is a temporary problem, etc etc.
3 Days passed, yesterday I opened a ticket regarding that problem:
Dear Crissic,
The backup server seems to have issue for some days already.
It's more than slow, it's super slow.
This has been all day... the backup service was great, but it seems that last week problems arrived.
uptime
3:40AM up 136 days, 18:31, 1 user, load averages: 4.25, 5.27, 5.45
--
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da1s1d 1.9T 1.8T 168G 92% /
---
So, let's see, load is high and this is super super slow, and there are some GB's free for backups, but... can we really use it? I mean you guys should just put some more drives.
Please fix this instability issue, as this is causing my server to don't make the backups, which is really really serious.
Regards
----------
Note: it was opened as CRITICAL! 20 Hours without answer... what a poor service.
Every service providers know that backups ARE URGENTLY.
About some minutes ago, received an email regarding my ticket, saying that I didn't have any action, so the ticket was closed(automated ones), bla bla bla, I replied to it saying: No answer from crissic on a critical ticket, at backups service??? <- Only to keep the ticket opened.
And then, tried to contact Skylar on MSN, until he log out, 2 minutes later .
The server doesn't even answer anymore :
I know that I didn't gave him money, but our deal was 1 year of free 50gb backup, so I deserve respect and to be treated as a loyal client, I don't even should say FREE, because it was paid, in another way.
I have all my bills at a2b2 PAID (anyone from their staff can confirm), I DO NOT owe anything, all I want is to have a good service, I'm a honest guy.
From a2b2, everything is perfect, from Crissic, this is horrible. Really... I don't have money at this moment to buy another backup account.
This serves to prove you, that maybe Skylar is not a good person as you thought so.
I just saw two quite nice deal in the VPS offer forum with CheapVPS and Crissic.
They both around $15/month after discount with 512RAM and 20gb(Crissic's is 70gb) harddisk and 300gb+(CheapVPS is 600gb) bandwidth.
The harddisk space is more important to me at the moment but after a search in the forum I can't find any possitive feedback on Crissic, and both nice/bad feedback on CheapVPS. Seems more people are using CheapVPS.
I am wondering if anyone can help me to choose between them in terms of the reliability and stability of their server/service?
Just 1 day,I feel so sad with them.I think the company is just 1 man running.I bought a small plan on 7.2,the price is good $6.99 for 256 RAM 30G Disk 160G bandwidth/m.Everything is good after they spent 7 hours to setup my vps,not bad.
I spent the whole days of 7.3 to rebuild my vps from centos to gentoo & update it,& the bad thing from this moment is begin.
everything is ok during the update time,but I forgot the my openvz server's kernel is 2.6.18,I updated my linux-headers to 2.6.25, it causes I can't fininshed emerge -e my sytem,so I reboot it,but it die & never running again,I do anything I can do,reboot in the HyperVM,& ssh to the console access,but nothing help.
so I submit a ticket to them,at last they just rebuild my vps back to centos,do nothing for me.I know it's the unmanaged service,& if the vps I can rescue it,I won't sumbit a ticket.
After that,I make a mistake,they don't have a refund for vps,but I request it,all right,no refund is ok.I say I'll make a review for my vps,but they sad I can't paste the ticket to the public space because of the TOS,if i do it,my vps will be terminated immediately.i don't care.I feel sad with them,so spent $6.99 to let everyone know the company & the unreaonable TOS,it worth
here is the ticket,I'll let you know: ....
I ordered a VPS from Crissic on 27th August, the details were sent in less than two hours. Skylar was really helpful over the Livesupport via Kayako, answering my questions patiently... I can be an arse at times but hey :p... Requested to chat on MSN and was given without any further questions asked.
VPS came in readily with everything installed. There are some hiccups with the VPS itself as yum wasnt working properly. Skylar and technicians took time out to solve it for me and diagnosing the problem and all. They managed to fix it and gave an explanation..
Up till today, I havent experienced any downtime with the VPS at all... well cept for 2-3days ago when LimestonesNetwork were having problem, other than that, there wasnt any problem or anything..
The support I have gotten from Crissic is amazing and quick. I would definitely recommend him to anybody. Following from what I have received from Crissic, I went along to order my second VPS and now I'm glad!
Today I'm back to encourage you to stay away from Crissic: I know the prices are tempting, but know that you will have no one on your side when a problem comes up. I finally closed my account with them after numerous major issues with my VPS.
I've had a simultaneous account with Slicehost for the past few months, just to see if paying the extra buck is worth while. Now I know it absolutely is. I'm paying double the price for half the resources with Slicehost, but their service is amazing and reliable, their support is stellar, and peace of mind that the server will stay up and running without load issues, memory or drive failures is worth every penny. The point of this post is not Slicehost though, back to Crissic.
When I signed up for Crissic, I knew that it was a relatively new web hosting startup, but I had no idea it was a one-man show. Yes it's probably possible for a single guy to run a small web hosting company--the problem, particularly in the case of Skylar, is that when something is beyond him, it isn't getting fixed.
A recent support incident occurred where I was suddenly unable to access my VPS via SSH or the console. I contacted support, here are some of his responses to my status inquiries: ....
I have a mail server and MTA is exim.I have 20 email ids and one email "wdreport@mydomain.com" when i sent mail through this id, client and other users receive blank reply what is the problem.
Is this email server problem or not.
Virpus - what hppd no reply to cancellation ?
806581 - Ticket id for reference
My friend wanted to move from virpus as he was having some issues, he mentioned all his reasons in the ticket and asked for the refund amount which was already existent in the virpus account, which he had paid them much earlier.
There was no reply to his ticket even after 2 days ..
So, he asked me to send an pm to Ken, haven't got reply from Ken either.
Recently, the sales dpt, replies haven't been up to the mark at virpus , their tech support still sounds good though,
Never expected this longer delay virpus - Ken, its almost 4 days since the ticket has been created and submitted to you,
sorry for creating a ticket, but u have left no other choice, as I neither got reply from mr.Ken in the past 2 days nor there was a reply to the support ticket.
i have dedicate server and i have my all sites in xhtml/wml and i have all mobile users so i had 10 mbps uplink server before 4 days but after upgrade it 10 mbps to 100 mbps my all philippines users get error "NO GETWAY REPLY" or "No response "when they trying to open my sites so what is problem ?is it this problem in my server or their network ?they call their provider smart and provider tech said its not their fault but other countries user have no problem
View 2 Replies View RelatedI'm having some problems with my script, i think its not really a script error...
- Script connects to rapidshare to send a file to the user
- Rapidshare allows unlimited parallel connections, so no problem
- Though some of the time (not alot), i get a connection error.
- Connection error is: Empty reply from server
- Strange thing is, i get this when i do a curl connection to rapidshare
- ping, telnet, fsockopen, all is working, but it seems that i don't get a reply from the server
Well, is this a problem on my side or on the rapidshare servers?
Also, is there a problem to fix this?
Server is using:
- curl 7.15.5
- php 5.21
- apache 2.2.3
there's no firewall setup on my site..., also i can't find anything in iptables,...
We are using Apache 2.2 prefork on Debian GNU/Linux.
Sometimes it happen to us that we have really lot of apache processes (slots) in state "sending reply". This is not freed for several hours. Server status looks like:
The question is how it is possible that some apache process can be locked to one client for several hours. Other clients are being served by free slots, however what if we will have used all the slots and not freed them?
I have a domain name for example test.com, and have subdomains for it 1.test.com and mail.test.com
main domain working fine but both of subdomains not working in webbrowser they just reply ping requests
ping 1.test.com.
it's output of /etc/init.d/named status
number of zones: 12
debug level: 0
xfers running: 0
xfers deferred: 0
soa queries in progress: 0
query logging is OFF
server is up and running
O.S: CentOS release 4.4 (Final)
DNS: bind-9.2.4-16.EL4
Apache: httpd-2.0.52-28.ent.centos4
CPanel: None
Please note that is all is working fine over a 3 year just stopping today
I have had an account with a small UK hosting site. Now about two days ago I submitted a ticket to them here we are and no reply yet, I even emailed the admin, yet to no reply.
View 14 Replies View RelatedHow can I force sendmail to ignore it when a user sets the From: and Reply-to: headers for an email, such as a PHP script? I would like to force it so it always uses whatever email I set.
I cannot seem to find how to do this... sendmail config is quite difficult.
I've fire off several email to sales asking about coloing a single server and got no reply whatsoever. are these two providers too big now to talk to a small fish?
View 10 Replies View RelatedAll time in cron on my servers I using:
cp --reply=yes /dev/null /dir/logfile
but on my new server this don`t working and error is:
cp: the --reply option is deprecated; use -i or -f instead
i have already canceled my plan with zone.net more than 1 month ago and no longer use their service, but they are still charging my credit card. i tried emailing them several times and did not get a reply. dishonest webhost i would say, i tried to resolve it, but they refuse to reply to emails so theres nothing i could do other than reverse the charge.
View 10 Replies View Relatedwhen somebody send email to hisname@hisdomain.com I'm getting that email in my mailbox (administrator email in Plesk settings).There is no CC or BCC in email recipient.I've tried to turn off the auto-reply and I'm not getting any emails.
View 10 Replies View RelatedI have set up a vacation filter in Horde, but only in once in a while it really returns a vacation message, depending on who is sending an email. In most cases,the message arrives without triggering a response.The messagelog shows two scenarios, one for an successful vacation response and one for emails that fail to trigger a response.Sucessful event:
Oct 9 10:48:24 server dovecot: service=lda, user=xyz@mydomain.com, ip=[]. sieve: msgid=<408-EAS2941777BF41EEBE6640B691D3A00@axy.gbl>: sent vacation response to <guntherk@hotmail.com>
and then
Oct 9 10:48:24 server qmail: 1412844504.308454 starting delivery 21782: msg 33566019 to remote abc@externaldomain.com
then the message is stored into the users inbox.
Unsuccessful event:
Oct 9 10:55:39 server dovecot: service=lda, user=xyz@mydomain.com, ip=[]. sieve: msgid=<trinity-90b5e87d-183b-49b8-8e3e-d2f98b96df3e-1412844932925@uvw-com>: discarded vacation reply to <>
then the message is stored into the users inbox.
The actual version of Plesk (v12.0.18) on Centos 6.5 with Dovecot & Qmail is beeing used.
My site is down for about 4 days now. The hosting company's website support area is not accessible either. I do not have access to phpmyadmin. No one from the company is contacting me to let me know what the problem is. What can I do to bring my site back to life again?
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