SingleHop Review (3 Days)
Sep 25, 2009
I just wanted to give you guys an account of my experience with SingleHop, having signed up 3 days ago.
I come from a Shared Hosting Background, then briefly moved to VPS and after having a very dissapointing experience with VPSLAND's VPS offering, I decided to go for Dedicated hosting with SingleHop.
It was a close call between SingleHop and SoftLayer, but in the end the better pricing and website along with positive reviews of SingleHop persuaded me.
So far my experience with SingleHop has been very positive. The Server was setup and up and running within hours of signing up, and the performance is great. I've had zero problems and all helpdesk queries were answered and resolved within the hour.
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Aug 20, 2008
1st i need to thanks to all the members of singlehop,they realy woreking hard,support great i opened 40 tickets in month all resloved in time,also there ticket responce is less than 15min some time less than 5min,now i became one of there member in there family.
i had zero downtime,there network was very good it realy solid one.
Easr or West Singlehop is Best
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Jul 19, 2008
I have a Dedicated Server with SingleHop for around a month now for my Gameservers.
I ran into Singlehop when a good friend of mine linked me to it, I saw they had a good offer: 4x more bandwidth then normal, 10TB monthly instead of 2,5TB! I was stunned for recieving that amount of BW for just $139 monthly, also, they had (and still have!) a $100 credit if you stay with them for 30 days. I decided I decided I would place an order, they looked good, good prices and didnt read anything negative on them.
When I finished filling in the order form, I found out that they only supported Credit Cards as payments. As I do not have a creditcard at my hands, I have contacted their Support Team for other ways of payment, preferably Paypal.
I came in touch with Mike Chanpong, Account Executive, and asked if he would let me pay with Paypal, which he did. Also, he gave me a 33% discount if I would order Quick Reaction Monitoring Service with it, and he doubled the RAM for me to 2GB for free. The conversation we had and the great professionality he showed really gave me confidence.
I was astonished by this amount of Service, and I never have expected this at all. I was very statisfied, payed, and then waited for the message my server was set up.
Fortunatly, my server was already set up the next morning, I immediatly started setting up my game server and I must say, I hardly have any lag (For the ones who do not know what lag is, "lag (slang) is a symptom where the result of an action appears later than expected. While different kinds of latency are well defined technical terms, lag is the symptom, not the cause." (Source: Wikipedia).)
I am now running other things besides the Gameserver as well, like IRC bots (With Permission from SingleHop management, another thing that really made me feel good about the service) and they installed the soundcard drivers for free when I asked for it.
I am also very statisfied with the great amount of service, their $100 credit offer when you stay with them for more then 30 days and other things that really make me feel like I made a good decision. And not to forget, they always reply to tickets real soon, within 1 or 2 hours at highest, which really statifies me.
Thanks alot SingleHop, and keep on delivering this GREAT service! You really proved your point to me, and I hope many others will agree with me on this post!
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Oct 2, 2008
Singlehop Review 1:
July 2008
Ticketing:
Responses are ABSOLUTELY SLOW AS A SNAIL
Justification:
1. Networking problems(Couldn't get above 2 meg/s testing to Chicago, IL which is where THEY ARE LOCATED AT! nor anywhere else)... I submitted a ticket, and they said they reset the routers settings and hopefully that would fix it... I wish they would have ran some speedtest's because they actually made it as fast as Dial up/DSL sometimes
Knowledge:
The techs are 'meh decent'... I wish they would test some things before they automatically call it "FIXED"
Overall Experience 1st time around: 2/5
Singlehop Review 2:
August 2008
Problem #1: NETWORK PROBLEMS AGAIN!!!!
Problem #2: My OS somehow got 'reloaded' w/o me saying to do so... and they tried to cover it up with "I don't know, doesn't show a OS reload here" when I called them.
Overall experience the 2nd time around: -10/5
I'd rather pay 2x as much, and get a reliable network/smart techs/GREAT SLA!
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May 8, 2009
If you read my thread from WHT a few months ago on Singlehop, it wasn't that great. I have come back to Singlehop for the 3rd time, and I must say it's nothing like I remember it being.
Sales - 10/10
Jeremy has been awesome! He has helped me every bit of the way, from getting another server setup, getting more IPs, etc. He's also awesome at getting things resolved in a timely manner. Since I buy so many IPs, I had to fill out the Justification form, and I know I screwed it up a bit... but Jeremy was kind enough to fix it for me.
Billing - 10/10
Nothing's been screwed up yet, so I can't complain. I like my invoices to all come on one day, so I always have to remember to ask them to prorate that month's addition(I've ordered like 10 things of IPs).
Tech support - 10/10
Brooks - He's very courteous when I call in for IP Migrations between servers, getting my private network setup, OS Reloads, etc.
Lamont Brown is always very friendly at replying to tickets.
Yanko is courteous and spends time on the phone to get me more info when I need it(Model numbers, etc), much better than when I talked to him in July with my other servers.
Hardware - 10/10
They only use the most premium hardware, 3Ware raid cards, Supermicro boards, etc. I've had zero problems with it at all.
Network - 10/10
I have had zero downtime, as I rejoined after their network upgrade.
Extras - 10/10
When I purchased an upgrade on my server that required that my server be OS reloaded, they offered to have the second server setup so I could transfer my data off with zero downtime.
Overall - 10/10
I know one month isn't a lot, but I think it's worth it to write a review.
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May 7, 2009
I want to make a review for SingleHop Inc , What I am going to say is the Truth , Nothing Less Nothing more About this review
Singlehop Inc - the company which seek to client no to profit , Their First priority is the client
let me say why i choose SingleHop and become a client For more than 70 dedicated servers
Sales & Billing | SingleHop
All sales staff Provides you with the best offer for any server you want , Their Professionalism not lose any clients during the conversation at all , unless if u want to get FREE server wtih no cost ... that is a situation cannot offer , maybe ! - i don't know
they gave me more than chance to paid my servers , not like other DC ... if u didn't pay right now they put additionl money cuz u late to pay in the same day that invoice came up , every late day they put 5$ can u belive it ? i am in country that payments not all with paypal or credit card , 75% of my clients pay by bank transfer so i can't control to deliver the payments in the same date - this company know itself better , but i don't want to spent time talking to this company
servers | SingleHopYes ! The most point thing in this review - ALL my servers that i orderd from SingleHop , 70 servers now DIDN'T SEE ANY AHRDWARE ISSUE AT ALL - not even H.D.D OR RAM replacement ! can u believe it ?
Their servers NEW not USED & they can also provide u any hardware specification outside the stock and reply to u in the next 24H By mail
Also when u orderd server - the server built take less than 1 H - included cpanel !
support | SingleHop
support staff EXTREME professionals - from the first to the last one , they can solve any issues with easy way no one said to me i don't know
professionality and respond to you in tickets less than 15 Minute!
LEAP | SingleHopJust Amazing ! - leap is the eyes i can see it in the data center - when i login to leap - i feel like i am inside SingleHop data center , everthing i want to do is by clicks only no refresh browsers in leap - all u did in leap came & show up immediately , they have more than one feature in leap
for example My server Icon include
SSH/RDP
Private Network/SSL VPN
The Bailout System netboots your server into a rescue enviroment, it should be only used as a last resort. Proceeding with this action will hard reboot your server.
update password
reboot
Bandwidth graph
there is more features comming out soon as they promised
Compensation | SingleHopif this anything happed - Rarely i guess , and they responsable about it , they will pay u money , WHERE the company did it ? WHERE the company guarantee it to you ? Of course not - they Avoiding this and they can't afford to pay to their clients
singlehop committed for every word that have been made in their AUP and TOS
Time | SingleHopReally ! - SingleHop Break The wheel of time Which is provide Services ASAP included [ticket respond in less than 15 minute - sales respond in chat and tickets very fast - server built]
i don't know how they did it ? - i feel i am the only client their - they waiting anything to say it & they do it immediately
Development | SingleHopI want to bow in respect and thanks the man is responsable for Development And Ads section in Singlehop , Singlehop Company that are developing their website Periodically , didn't reach a week and i see new thing on their site - that i LOVIN IT i don't care about servers & services As far as my interest in coordination , design and development they have.
Seroius - SingleHop's Services Forced Me to leave 3 Data Centers I was Dealing with it And Standardization all my servers now in one place , if they keeping it up like this they will be the Next Generation Web Hosting - i guess they are now lol
Last Words | SingleHopi want to thank all SingleHop Staff for that good services for all their clients - i will thank them every one - that's is what i could do for them, that is what they Deserves
Quote:
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Nov 24, 2008
Iam very happy client of singlehop,for past 4months there network is TOP notch.
network qulity is best for there price,iam very happy with here network
support-iam haveing fully managed servers,there support is great. Ticket will not take more than 5min to get reply,i should make special thanks to Luis Arauz,Garett Murphy,Andrew Brooks they helped me and worked in all my tickets also they are very kind to us
sales-i had good deal with Chris Larkin
One word about Chris Larkin-One man Army
Billing-In this section all top hosteing company will lack,but singlehop is great
now iam haveing 3servers with them without any issue
overall they rocks
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Sep 18, 2008
after my LimeStoneNetworks fiasco, I decided to venture elsewhere. SingleHop.
I bought the server in the early afternoon hours, talked to a Chris over there via LiveChat, answered all of my pretty nutty questions, I was convinced!
So, Server was purchased, and was all set and ready to go before 5.
I had set up a test domain, finished with my DNS stuff, Mail, MySql and Cpanel / WHM main issues by 7PM.
8PM, Propagation decided to go quickly in my area, the site was LIVE.
8:30PM, tested PHP, MySql, Email...all checked out but email, however later I found out it was my dumba$$ and made a mistake with a zone entry.
10PM, everything's working, email, FTP, setting up new websites, adding clients, Billing, everything is working peachy!
10:30PM, took a nap, after feeling GREAT!
12:25PM, wokeup...still can't believe I'm almost done with almost all of my 14 domains!
Support:
First off, the LEAP panel over at singlehop is the greatest / coolest thing I've ever seen. (leap.singlehop.com).
You can purchase add-ons to your server, check your bandwidth useages, server details, buy a completely new server, manage (read and send tickets) all in this cool windows-ish panel that's smoking fast apparently coded in AJAX, it even includes a web-based SSH client so you don't need PuTTy...too cool! (By the way, Google's Chrome Browser LOVES this!)
I entered multiple tickets this evening just for figuring out things that I didn't know. There were NO issues with SingleHop setting up my box, etc.
Tickets were entered, and QUICKLY answered, maximum time thus far was 30minutes.
Server:
I have a E2200, 2gbs of ram, 5TBs of data, 100mbit link, Linux CentOS, Cpanel, blah blah blah. For an E2200, this thing's like a Fiat on steroids. I'll never make the mistake of getting a windows machine ever again. (I love my linux!)
It's based in Chicago, my present location (Connecticut) I ping it at 35-39ms) Plenty quick for me and the northeast
Things that made me go SingleHop instead of LiquidWeb (the two I was tearing my hair out at).
SingleHop offers 5TB in, 5TB out (10TB total). Liquid Web with the server I was looking at only offered 1.6TB in 1.6TB out (3.2TB total).
LiquidWeb's Support seemed excellent, pricewise ($204 server configuration) I thought I could do better.
It was a TOUGH CHOICE. Both providers seemed to have their heads on straight, I've read reviews about both companies here at WHM, both were neck and neck.
SingleHop Offered the most bandwidth, moreover, Chris on the live support chat was absolutely amusing to talk too.
What's happening now?:
I'm continuing to ad the rest of my domains to my server, everything is shockingly fast, and I have no idea why propagation is taking less than 2 hours (sometimes even 20 minutes?!?). I'm planning my next moves, continuing my billing, and posting here because setting up everything didn't take all night like I thought it would. I guess I'll hop on some news site and read up some articles.
These 12hours (not even a FULL 12 hours, I just rounded it up!) so far have been great! I will update this when I hit the week mark.
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Nov 28, 2008
Virpus = Ticket 11 days old, started working on issue 6 days ago, no word for 4 days!
Thats Virpuss customer service and its plain silly.
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Sep 23, 2009
just want to say this forum kicks some serious arse. It helped me out tremendously with a potential scam that I almost got myself caught in this morning. Secondly, since I am on here posting this morning I might as well post up a one year review of Singlehop.com and the dedicated server I am using.
My websites hosted on rig: www.svtsnake.com, www.nsgcenter.com, www.nextlevelhardware.com
My host: SingleHop
My sales rep: Miguel Villegas
My hosting package: Dedicated Server E8400, 2GB ram, 250GB HDD (non raid), Plesk CP with 5 domain license.
My monthly pricing: 189.00 even per month
At the beginning of my term about a year ago I was achieving 2.1 to 3.0 MB/s throughput down and close to 500 KB/s up which is excellent and really incredible for working on SSH Secure Shell for me with uploading and downloading DB files, etc. At this current point in time I have noticed a minor decrease in speed to around 1.5 MB/s download speeds and at nighttime hours around 700K, which is more than ample and still excellent IMO as you will see in this picture: http://nsgcenter.com/dlspeed.jpg
I am very happy with overall throughput of the server at almost all hours. You can check out overall network response time and server DB response by playing around with the vbulletin database I run at svtsnake.com. There is always a huge amount of concurrent users and never any slowdown.
Something else incredible for me with Singlehop so far is network downtime. I can honestly say, since my latest term with them. I was also a customer a few years ago and had a few issues with server downtime that I ceased being a customer with them because of it. However, I was refunded an compensated in a timely matter and everything was taken care of immediately.
However, it seems that as of recently they have improved there infrastructure tremendously because I have NOT been down for 1 second in over 7 months. Even when they schedule downtine, my server has never noticed it. My uptime has been 100% for every single day that I have owned this server on Singlehop.com.
There is one issue that I can say I am very unhappy with, and it is an issue where all partys can be blamed even including myself. I am well aware that there policy states after 3 days of non payment they can shut down server connection. So, I was a customer for seven months when a new single hop account executive named Miguel Villegas joined the team and was my representative. I had changed my cell phone and never updated the file, and at the same time I own multiple businesses and frequently close and open different credit/debit/rewards cards to be used for processing payment. Note that I have never missed a payment with them up until this point. The payment was do on like the 18th of the month or something, and I received the invoice thinking that my credit card on file was automatically going to pay my bill like it always does. But it just so happens that the credit card I had on file with singlehop was stolen at a nightclub in NYC called MansionNYC, and I was pick pocketed. I lost all of my credit cards that night and called up to report all of them stolen. So, obviously I was issued new credit card and I was waiting for them to issue me new cards in the mail and new numbers, which took about 3 to 5 days with most companys. So, here I am 3 days late for payment and I wake up one morning and ALL of my websites are completely shut down. No notification, no warning, just closed and I got an email from Miguel Villegas my account representative explaing that my server was turned off until I remit payment.
I called up Singlehop and I was furiated, yelled almost at the top of my lungs that they simply just shut off a server, after 3 days of payment. Especially in a situation like this and they never even called me up to let me know they were doing this because my cell phone was different on file - which was mis-communication on my part. At this point in time I called up my bank HSBC and got an emergency debit card number to make the payment to Miguel through email and my server was re-activated.
But, 3 days after invoice is due to just cancel someones server or suspend it is definitely not good business policy. I have been a customers for almost a year and the whole incident was a fluke, they didnt have to suspend the server. In my business, we give a customer at least 30 days to pay a bill. But thats not the point, I know there policy states you have 3 days to remit payment or policy account suspension. But I think that is a horrendous policy, especially for emergency situations like I was in. What happens if the owner of a business is dying of an anyeurism in the hospital and is 3 days late with his web payment for his website, does singlehop simply suspend his 16 million hit per month vbulletin forum just because of lack of communication and payment?
I am still a longstanding customer with Singlehop but felt I needed to share that story with everyone. So, yes I am very happy with quality of service, speed of service, tech support, packages offered. But, I am very upset about there payment policy regarding 3 days of lack of payment that just aint right. I really like the attitude and business practices of the execs at the company and they are going to hate me for the negative feedback of my one bad incident with them, but overall Singlehop has my business and will have my business UNTIL either the server is offline every other week, or my DB crashes due to SInglehop issues. LOL Neither I think will be happening anytime soon.
Thanks for reading everyone. If anything, I hope Singlehop reads this and considers modifying there policy regarding server suspension and lack of payment maybe to something more like 10 to 15 days. Not 3 days.
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Jan 26, 2009
yeah,after a whole day research for a cheap/quality windows VPS,landed on vpsland.com from a blog review. (lol'd at myself because last 2weeks,i dont even know bout this forum) subscribed with the cheapest windows VPS with 512mb RAM with a hope that my tiny little mt4 will run lawlessly.for 9 days,it works perfect without any problem.but last night,I cant even login with RDC at all.so I open a support ticket bout it.I even updated the support ticket with explanation what i've done in order to login my VPS.all failed.around 10 to 12hours later,they replied saying that my RAM not enough and propose for an upgrade.i just like WTF...
in 9 days,no problem at all running my app.yesterday,suddenly not enough?so i replied back saying that MAYBE YOUR COMPANY oversold it? ...
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Aug 11, 2009
I have always wanted to be a customer of ServerBeach since I found out that they hosted YouTube and so on. I have found their prices to be kind of high compared to all the others until they started offering their "Twitter" deals, and that is how a price I could not turn down came into my life.
Well, I ordered a server through Server Beach 7/12/2009 and have been rocking it out at 100% uptime since they set it up for use on 7/14/2009. When I first placed my order I had to send in a photo ID and such to verify it was me ordering the server, which I found to be kind of reassuring knowing that the datacenter took fraud that serious. It might have just been me though!
Server Specs
AMD Opteron 1218
2 GB DDR2 Memory (up to 667MHz)
2 x 500 GB 7200 RPM SATA II , RAID 1
Unlimited (10mbps) bandwidth (AKA 3300ish GIGs?)
Herndon, Virginia
So far, I have had NO network problems! My server is located in their Virgina datacenter outside of Washington DC. Which is a blessing coming from a former FDC Servers user. They have a super fast network, websites load fast.
I have had to contact support a few times, and they were knowledgeable and extremely helpful. One thing I love about ServerBeach support, is that they treat all questions as a true problem, even if it's just a question that has nothing to do with the server being down or anything like that. Support also answers tickets amazingly fast by the way!
I love the fact that I have a set account manager. I love being able to call a single person if I need something outside the realm of support needs.
All in all, these first 30 days have been spectacular, and I look to spending a long time with ServerBeach.
Side Note!
My Previous Providers have included FDC Servers and The Planet.
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Oct 9, 2009
simply this company is one of the best i have seen so far.
i don't really seem to find something bad to say.
support is extremely fast "i opened about 2 tickets and they were answered within 5 minutes if not less and solved too" they also offer live chat support in case you needed it.
the prices are very good comparing to all others competitors.
setup time is less than 1 day " mine took about 10 hours or less.
i highly recommend them for anyone wants to host his websites in CA.
they also offered me SWIP at no extra cost .
i didn't have any down time so far and the server is working more than i expected.
over all rating : 9.5/10
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Apr 11, 2007
After reading and researching here on WHT I thought powervps sounded like a good choice, especially after some good email correspondance between myself and Rob.
Unfortunately I'm off to a bad start:
I sign up, pay the first month and get the confirmation phone call. I then receive a welcome email with my ip's and how to access directadmin and other bits and pieces.
I send my first support ticket in - I cannot access directadmin at all via FF or IE via 2 different ISP's.
The ip is changed for directadmin (no explanation as to what the problem was).
I can now get access to the main directadmin menu but I can't use any links without the login screen reappearing and most of the time my login credentials are not accepted.
Another support ticket sent and reply email informing me that the issue was a permissions issue on directadmin and that it's rectified (it isn't rectified but at least an explanation was sent).
I had hoped for better, especially seeing as these are initial setup/default configuration issues that should not exist.
I'm disappointed that I've experienced these issues already and my gut feeling already is not a positive one.
It seems support is good, but as above, these initial issues should not exist, after all I want to get on and start putting sites on and start using the VPS but I'm being delayed.
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Apr 12, 2008
I have been customer with HostGator for almost two weeks and my experience has been TERRIBLE, AWFUL etc.
The server I am being hosted on is overloaded daily to the point when my SSH times out and my website is unaccessible. I have been told that the customers who overuse their resources have been removed and that it should work fine - surprisingly, it does not.
Days ago I have been also assured, by the live support rep, that load averages will stay around 2s or 3s after the server will be filled as the accounts were still being added. That is not happening even though there are no accounts being added anymore to the server (as I was told few days later).
As I am writing this, the load averages are: 121.74, 66.47, 49.90
The overload has been causing problems DAILY.
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Sep 13, 2008
I’m have always used a Windows VPS in the US so I can test my websites from the US and other websites. Since I’m only using this VPS for Internet access, I have a goal to pay as little as possible for the VPS.
I did see another thread here at WHT about [url] and they had a VERY good price on a VPS with 512 MB of RAM, 15 GB of disk, 1000 GB of BW and Windows 2003 server with Plesk 30 domain.
The setup was average, about 5 hours from payment. But my VPS was placed on a VPS node with 60-90% average load, and the VPS was VERY slow.
I opened a ticket, and they moved my VPS to another VPS node with lower CPU load (around 30%), and the VPS speed was OK.
But I did have some problems with plesk, and the only way logging in to Plesk was to poen Plesk control panel direct on the VPS.
After some days I did not have access to Remote Desktop anymore. I did get the message that I had more RDC connections that was allowed.
I opened a ticket and they did reply and work on this problem over several days: .....
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Jul 10, 2008
I purchased the plan called vps3.
I configured DirectAdmin and uploaded my scripts like flv players, some php test scripts and the only output I got was php errors and non working FLVs (The browser ask me to download the flvs, instead of playing in jw media player).
Thats, because no modules and extensions were installed, which I asked in my pre-sales question email, befor buying the vps.
I asked for a cancellation of the account a few minutes later I had no access anymore to the IPs, DirectAdmin, Hypervm or any FTP Accounts.
I have paid $24.99 (With promocode NEW50) and got only 2 days access to the vps! Kody R. from Thenynoc.com told me, That a refund is not possible (because of their ToS).
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Nov 2, 2009
I've read bad reviews on Santrex, guess I'm just one more in their glut of unhappy customers. I ordered a NL vps 2 weeks ago after being convinced by a friend who has been with them for two months. I was a bit wary, but it was only $10 so I thought what the hell.
Right off the bat when my vps was set up and while I was insalling kluxo, there was some brief downtime. Wasn't that bad, but pretty bad timing for a first impression. Hosting was fine for the next week really, not much downtime, until last week that is.
All NL VPSes were down for more than 72 hours. I didn't pester their support, and it would have been pointless since their support was clueless about the issue. Their reply was that they didn't know how long the downtime would last. Granted it was problem with the datacenter, but thats not what I thought was the worst part.
Normally I'd think that when a host screws up and gives unacceptable uptime, they should at least offer some discount for the next month, if not give it for free. Granted thats not in their TOS, but they shouldn't be surprised at all of these bad reviews and customers leaving from the terrible service. I mean santrex didn't even apologize for this, now I'm not sure if the terrible downtime or the lack of caring by the company is worse.
My VPS hosting ends on the 17th, not gonna do much with it until then most likely, I doubt that santrex expects someone like me to pay them again for the service I got. The fact that these guys have 7k clients amazes me with the fact that these clients stay, and that these guys act as if they have 7 clients.
In closing, you can clearly see this is not a host to bother with, the cheapest vps hosting for sure but even a cheaper level of quality. All Santrex has really provided me is to test out webmin briefly, and it's changed my opinion about the control panel, but really thats it. Hope this review saves anyone from my experience. I may not have had an active site, but anyone hosting a business on one of their NL servers must have gotten big losses from this.
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Apr 5, 2008
I guess you can fugure my account expired with servage.
but to tell you the truth, I am so P OFF at them
I opened a ticket on my last day and asked if I can move it from 14 months (that I started with) to a 6 months renewal because I could'nt afford to pay the £74 they wanted, and apologised for this. They said I'd have to pay the 74 pounds first and then change my billing to 3 or 6 months.....
I replied saying can I then pay a sum now and a some next week. as I don't have that with me at the moment but wednesday 9th April I wil be able to remew it all
They replied with:
"Hello Ahmed
there is 14 days grace period for customers before account gets suspended."
So I thanked them very much, because like that, instead of paying in installments, I can just pay them the whole amount before the grace period was over, otherwise I would've backed up my data and moved it another server, or on my computer till I remew the whole amount....
5 days later (today), I log on to my account, and it has been suspended as I hav'nt paid for 5 days...thats 9 days before the "grace period"
and now all my domains have this dirty suspended page that they have, and I bet I lost half my members and customers like this, as when I see this page on any domain I enter I never go back to it!
I say to my self its my falt, I should've paid when I had to.....but money was tight, and I told them....and they gave me the 14 days, I did'nt ask for anything, but I thought backing up all my sites and my webdriver that I have with them would take me ages, plus the pages have alot of content that would be a hassle, if I have a "14 days grace period".
This is the first time servage have lied to my face, and not by answering a question with yes or no, by saying a feature they have that does'nt exist and but wednesday I bet all my customers and members would've found somewhere else to hang out, as I only contacted them through the mail server on the site and my forum, now I can't even right "we will be back soon....don't go away",
I thought I warn you guys about this grace, if you have an account with them make sure your ready to renew before it expires, and don't believe most of the stuff that they say.
OMG, I used to promote for these people, and tried hard to always say good stuff about them, you see my sig, it was a promotion for them with a coupon code (that I dredfully apologies about to the administration for not reading the rules properly), and I get in return a lie straight in my face with no warning and no way of accessing my database what so ever.
Just be warned Guys, don't believe everything they say to you and backup all the time because you never know why they suspend your account.....even if your on thew right track
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Jul 23, 2008
any comments on singlehop.com's support?
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Aug 5, 2008
Anyone here using SH for a long time? Any info known (yes, I read reviews)?
Saw their promos and became interested in ordering 1 server. However, after my last failure (Dawson, the scam artist) with "very low prices promos", I'm kinda paranoid when we are talking about new companies, especially the ones I haven't ever heard about.
Their live support seems to be down,
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Jul 21, 2008
i can write a long story about this guys that i actually don't know how they can start selling webhosting ,i think there should be a requirement of brain.
i m not telling much but its about 6 days our server is turned off and our website is down ,still no answer from them
[url]
its better for them to sell watermelon rather than webhosting and dedicated servers (IMO)
because they don't know how its heavy for a big website to be down
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Jul 25, 2008
I just got a dedicated server with SingleHop and I must say they are amazing. Fast support and their prices are very good. Dan the co-owner is also great helped me set up some things. I recommend them to anyone. So far Caro.net and SingleHop are the 2 best dedicated server providers.
If you want a good deal from caro contact Mark M.
If you want a good deal from Singlehop contact Chris
I will update everyone in a couple of months on how everything goes.
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Jan 15, 2009
Did some quick research and it seems as though MidPhase and SIngleHop share office space, and the MidPhase network is what SIngleHop appears to run on.
Am I wrong on either of these? Because SingleHop's network, at least from here, is quite fast.
My question is whether MidPhase.com stuff gets hosted in SingleHop's DC or is it in SoftLayer's DCs? Both are great, but SL isn't in Chicago...and SIngleHop is.
If MidPhase shared/dedi/PS isn't in SingleHop's DC, what's a good host for shared/VPS that is? Yes, SoftLayer is awesome, especially with ~25 ms pings from here bd. 35 to SingleHop...but just researching here...
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Jan 15, 2009
Any good hosts that aren't terribly expensive for a basic-ish package in these data centers, that isn't overselling beyond all bounds (JustHost)? MidPhase uses SoftLayer now, but shared ops are in SEA. For the stuff I want to do, DAL is more centrally located...yeah I know beggars can't be choosers, but one can ask...
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Nov 29, 2008
if anyone has had any experience with the new Atom servers offered by SingleHop. From what I read they seem somewhat promising but since it is new to the market from what I understand I don't really want to jump right into it head first.
Any reviews/comments would be helpful.
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Jun 23, 2008
Which company you would choose, if you have to have a dedicated server with them. No worries about the plan or cost. Just in terms in reliability and WYSIWYG.
(Superb) Superbhost.net
(AIT) AIT.com
(SingleHop) singlehop.com
(AXIShost) axishost.net
I HAVE TO choose one of them (so don't tell me that there are better hosts out there). Plus no need to worry about the specs of server, Just rate them in order of reliability & support services.
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Jan 24, 2009
My site is down for about 4 days now. The hosting company's website support area is not accessible either. I do not have access to phpmyadmin. No one from the company is contacting me to let me know what the problem is. What can I do to bring my site back to life again?
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Aug 1, 2008
I want everyone to know that the purpose of this post is to ask for help, and nothing else.
I bought a VPS from VerityNet one night. The next afternoon,I found out that my server was not setup yet and I had to call in for it to be manually setup. Great! Now I can get going, except for some reason I am not able to login to their PPP (Parallels Power Panel) and not able to login via Remote Desktop with the username and password supplied in the e-mail. So, I called in and told them I was not able to login, so he suggested a password reset. He said he would send me the new password via e-mail, but it took almost until next morning (Today). I tried to login using the new password for both Remote Desktop and PPP and it has failed to work, again. Next, I went back on their website to pull up the 1800 number to call them (By the way, this is the SAME number that I used Yesterday.).
When I dialed that number, it saids "This mail box does not exist".
What should I do at this point?
A) Stay with them, and try to work things out.
B) Get a refund
C) Stay with them, and ask for compensation for the 3 days.
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Jun 7, 2007
Today I noticed huge bandwidth usage on one of my site. This site is a picture site and average bandwidth usage was about 2 - 3 GB / day. But during last 4-5 days, this site has use more than 200GB of bandwidth.
After going thru the logs, I find that an email (or more than one) is in circulation having hotlinks to almost all the images (over 2000 high quality pictures) in one email.
This email has been send to thousands of ppl by some group / person. Now these emails blowup all my bandwidth without any page view / ads being served. I was really horrified to see this. In panic I renamed the folder holding the pictures and changed all my html files pointing to new folder.
But this does not seem to be the solution. Again someone could do the same thing again and again. Further, if I am changing the folder / location of pictures, I don't know if it will affect indexing of images by goggle images as this is a main source of visitor at my site.
Can I do something to stop this miss-use? I really lost money due to this over usage. How can I make sure that this thing is not repeated with my site?
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Jul 26, 2007
It seems there's a shake-up going on in the VPS business, first BuyaVPS has issues with network, X1services with Cpanel problems, PrimaryVPS not responding for 9 hours, myVPShost downtimes, SolarVPS double-billing, the list just goes on and on.
I've only seen 2 good reviews lately: Wiredtree.com and Imountain.com. JaguarPC gets good comments and that Rocksomething company does too.
What's up with the OTHER providers? Please post your postive reviews with any companies you are with right now. Please don't post any more negative ones, there are too many already
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