I am an administrator of ialumno.com a spanish NGO to promote the use of Tablet PCs in education.
Yesterday I received an email from one of the guys in Vistapages telling me that they are going to suspend my account because my Joomla software is too heavy to be hosted. And say that I must upgrade to an 49 dollar account, way out of our little budget.
I am not happy of that. I have no intention to drag down other users websites. I do not know what legal options do I have. Because they can´t just suspend you on no basis and on no aid from their admins. please tell me what I have to do. I just need some aid or I´ll think this as a way to force us pay more money.
I have Linux and Windows server with Plesk 8.6 as the control panel and now the issue is that there is no option to auto suspend the accounts which are using over the quota(Diskspace or Traffic). All I have to manually check the accounts and to suspend, which I think not good. Is there any option to get the accounts auto suspended once they reached the limits. In the Notifications area, sending mails to clients regarding the quota, but no option to suspend the accounts.
A while back I signed up for Vistapages.com PH-100 hosting, supposed to be virtually partitioned server, but fully managed. I started using it, and it was ok, nothing facny, a decent server, i even checked "myipneighbors" to see who else was hosted on the server, and i was the only one! Well, i developed my site and launched it, ... and now my sites dead. We were getting GOOD traffic and the server is down and has been down for a while, i tried their online chat, NO OPERATOR ANSWERS, ever, and im not about to try calling, they'll put me on hold for about 20 minutes. And if someone does get on live support they just tell me to open a support ticket.
So we're losing a bit of money because the people at vistapages decided it would be great to give me a ****** server that im also paying 50usd a month from, i know people on shared hosting with a lot better service and a much faster site.
im so damn close to dropping this joke of a hosting company, im not asking for much here, im asking for a FUNCTIONAL server, not looking for the best high end server just one that works, its been down when most people visit the damn site to, evening-night. so this is just great..
and when the server is working, takes bout a minute to load the first page. we get frequent downtime, this is such a waste of money and time.
I wanted to share a little about my experience with VistaPages Web Hosting. I have a wonderful experience with them as a client, I started a new website last year and searched for a server host for the site and I came accross VistaPages and I am so happy I did. Their service is by far the best I have experienced so far, they really care about their customers, very professional. I ran into a little problem with the script I purchased from another Company for the website, they wanted to charge me again for a reinstall and I didn't really want to do that, so I contacted VistaPages about the problem I had with the website's script and told them that they wanted to charge me again, to my surprise VistaPages went out of their way and reinstalled the script for me at no cost, I couldn't believe they would do that for me but they did, they really care about their customers. The support staff always respond quickly and take care of any problems that arise. They are very courteous, professional, and most importantly very caring to your needs and concerns. One of the most important features of a web hosting company is their knowledge, VistaPages is the best that is out there, they really know all the aspects that is required of a web hosting company. I just started another website and I contacted them immediately to host the new site, with VistaPages hosting your websites you can;t help but have success! I would highly recommend them as a web hosting company for your websites.
I recently used these forums to help narrow my search for a reliable, competent host. I choose to avoid the larger hosts that sells unlimited or large amounts of disk space and bandwidth. I went with a smaller host that sells a 1GB disk space and 10GB bandwidth package that is reasonably priced. Keep in mind that my site is new and will likely only be visited by friends and family. I feel this package is appropriate for my needs.
Should I be concerned about a host that will suspend my site if I reach my limit? As a customer I would rather be notified to upgrade my account instead of having my site suspended. This practice of automatically suspending sites may very well be the normal procedure for most hosts thus the reason for my post today. Please share your opinions on this topic.
i have cpanel and when i suspend anysite i got Internet Explorer cannot display the webpage i suppose to see the suspend page but i can't see it and i want to know what's worng here
I purchased a second VPS with cheapvps.co.uk for £31.73 (including managed service). I bought the 2nd vps, because my first one crashed for some reason.
After 7 days of misconfigured 2 vps systems I asked for a complete and full working VPS or a refund and they suspend me on all 2 systems without getting a refund.
That is not nice.
Edit: I got a refund, today but only 11.73 of 31.73, because DirectAdmin will be cost now $20 instead of $10, if it is an refund issue.
One really bad part of the TOS, if you want to get a refund (Note, that they it will cost you only 5 pounds, while purchase a VPS, but they double the pricing, if you ask for a refund!):
The 7 day money back is offered on all managed and semi-managed VPS accounts. The money back does not cover unmanaged VPS. Control panel fees will not be refunded. cPanel and DirectAdmin are valued at $20/mo with a $20 setup. RVSkins and Fantastico are counted as control panels and have an associated cost of $2 each should they be active on your account.
I have a problem with my webhosting provider. I have an account on startlogic and because one of my domain has a large trafic they suspend my account. I talk with the tech support 3 times a day but i get only promices. More then that they don`t want to give me an archive for my files. I don`t know what to do and what, it past 4 days now and still nothing.
i see alot hosting have a good trick which is auto suspend site over the normal load of 5% .... so what is this script that suspend site for period time and unsuspend it automaticly
Code: [root@serwer /]# /scripts/updatenow !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Running updatenow manually may cause /scripts to become out of sync with the cPanel installation. This can cause a variety of problems. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Code: [root@serwer /]# /scripts/initquotas Warning virtual file systems are mounted. Quota's may be counted as double for users who are currently logged in. Please have jailshell users logout before running quotacheck in the future! All jailed users will be logged out in 60 seconds! Broadcast message from root (Tue Jul 17 19:47:41 2007): Warning! The system is about to perform quota maintenance. All users will be logged out in 60 seconds. PLEASE Do not log back in for 30 minutes, or you may inadvertantly disable your account. jailshell: no process killed Quotas are now on
Code: [root@serwer /]# /scripts/fixquotas Installing Default Quota Databases......Done Warning virtual file systems are mounted. Quota's may be counted as double for users who are currently logged in. Please have jailshell users logout before running quotacheck in the future! All jailed users will be logged out in 60 seconds! Broadcast message from root (Tue Jul 17 19:49:17 2007): Warning! The system is about to perform quota maintenance. All users will be logged out in 60 seconds. PLEASE Do not log back in for 30 minutes, or you may inadvertantly disable your account. No filesystems with quota detected. Resetting quota for adamkaro to 1024 M No filesystems with quota detected. Resetting quota for adammore to 1024 M No filesystems with quota detected. Resetting quota for adamna to 1536 M No filesystems with quota detected. Resetting quota for adasmp3 to 1024 M
This is my first time with shared hosting and I went with hostgator because they are well known. Well, my site is getting decent traffic but well within my disk space and data transfer allotment, and I get this email saying my site has been suspended and my site is inaccessible.
Dear customer,
Due to an excessive amount of Apache requests on our gatorXXX server we have been forced to suspend the directory /home/username/public_html/sitename at this time as all other users on the server are experiencing issues due to this :
...http requests list...
Please let us know when you're ready to investigate and address this issue so we can work with you further. Thanks.
Sincerely, Ford Merrill Systems Administrator Supervisor HostGator.com LLC
Is this what most shared hosts do? Just suspend your account once your site starts getting traffic?
Under a Reseller's resources there are 3 options for Overuse:
1) Overuse is not allowed
2) Overuse of disk space and traffic is allowed
3) Overuse is allowed (not recommended)
All 3 apply to a Reseller's subscription.
Firstly, why should we care on the policy the reseller adopts for its subscriptions? It's nothing to do with us. The Overuse option for Resellers should aply to the Reseller account. But it doesn't. We have overusing resellers that are not getting suspended when the stats run like on Plesk 9.
i'm asking about the script which install in linux servers and automatic suspend sites which over it's limit resources in ram and cpu , like used in big hosting company ....
I need to get a list of suspend domains from mysql. The domains are suspend because they exceeded quota.So far I have done this query:
#############
select domains.id, domains.name as domena, Round(((sum(domains.real_size))/1048576),2) realMB,
(select Round((limits.value/1048576),2) from limits left join (domains, subscriptions, subscriptionproperties) on (domains.id=subscriptions.object_id and subscriptions.id=subscriptionproperties.subscription_id and subscriptionproperties.value=limits.id) where subscriptionproperties.name='limitsId' and limits.limit_name='disk_space' and domains.name=domena) quotaMB from domains where domains.status='2' and (select (sum(domains.real_size)))>0 group by domains.cl_id;
but I didnt managed to get only those that exceed the quota.
How can I configure "Backup manager" to clear checkbox "During the backup process, website visitors will be redirected to the custom error document page with the search engine friendly 503 HTTP code" for default (for subscribers, customers, etc.)
We have about 3 resellers on one server and all of a sudden, when I log in to whm and click "Show Reseller Accounts", all accounts show under root.. What's even strager, is that under package colum, it says "undefined"
However, when I click "list accounts", all accounts show and they are properly setup up with the correct package and owner (not all root.. They also show to which reseller they belong).
how to fix the problem when I click "Show Reseller Accounts"?
I guess you can fugure my account expired with servage. but to tell you the truth, I am so P OFF at them
I opened a ticket on my last day and asked if I can move it from 14 months (that I started with) to a 6 months renewal because I could'nt afford to pay the £74 they wanted, and apologised for this. They said I'd have to pay the 74 pounds first and then change my billing to 3 or 6 months.....
I replied saying can I then pay a sum now and a some next week. as I don't have that with me at the moment but wednesday 9th April I wil be able to remew it all
They replied with:
"Hello Ahmed there is 14 days grace period for customers before account gets suspended."
So I thanked them very much, because like that, instead of paying in installments, I can just pay them the whole amount before the grace period was over, otherwise I would've backed up my data and moved it another server, or on my computer till I remew the whole amount....
5 days later (today), I log on to my account, and it has been suspended as I hav'nt paid for 5 days...thats 9 days before the "grace period"
and now all my domains have this dirty suspended page that they have, and I bet I lost half my members and customers like this, as when I see this page on any domain I enter I never go back to it!
I say to my self its my falt, I should've paid when I had to.....but money was tight, and I told them....and they gave me the 14 days, I did'nt ask for anything, but I thought backing up all my sites and my webdriver that I have with them would take me ages, plus the pages have alot of content that would be a hassle, if I have a "14 days grace period".
This is the first time servage have lied to my face, and not by answering a question with yes or no, by saying a feature they have that does'nt exist and but wednesday I bet all my customers and members would've found somewhere else to hang out, as I only contacted them through the mail server on the site and my forum, now I can't even right "we will be back soon....don't go away",
I thought I warn you guys about this grace, if you have an account with them make sure your ready to renew before it expires, and don't believe most of the stuff that they say.
OMG, I used to promote for these people, and tried hard to always say good stuff about them, you see my sig, it was a promotion for them with a coupon code (that I dredfully apologies about to the administration for not reading the rules properly), and I get in return a lie straight in my face with no warning and no way of accessing my database what so ever. Just be warned Guys, don't believe everything they say to you and backup all the time because you never know why they suspend your account.....even if your on thew right track
I'm setting up a VPS for the first time and I was wondering how I should structure things.
I can set up one account for myself with one password, and control all of my accounts (around 20 or so?) with the same credentials. The benefit to this is it easier to manage my credentials, and I can change my password every month or two. With so many accounts I rarely change them.
I can also set them each up as separate accounts like I was used to doing on my shared hosting plan. The benefit to this would be if the one account was compromised the other ones would not be as exposed, and managing everything will be easier.
I guess a third option would be to group most of them under one account, and give the more security critical ones their own account.
I have a reseller account with 20 or so accounts using WHM. I now have my own dedicated server loaded with WHM. I want to move the accounts to the new server, but WHM asks for the reseller server's root pass which of course I don't have.
I guy I knew transfered 1 account a few weeks ago, with the information I gave him. Unfortunately, I can't get back in touch with him.
How do I move these accounts?
I have my WHM access on my dedicated server. I have my reseller WHM access on my reseller server, but not root access on that server.
