Start Logic Customer

I found this forum from a friend at DP. I told her what was happening to me, and she suggested that I lay it all out here.

I wanted to try to make a site maybe 3-4 months ago, so I looked for a web host. I chose [url]

All was well until maybe 2 weeks ago. Every page that relied on a mysql database began loading very slowly. These are WP blogs. I waited a few days and contacted support @ Start Logic. They said it would have to go to level 2 tech support, but they would get an answer/ fix within 24 hours.

After 4 days, I had not heard from them. So I went to their online chat tech support for an answer. After 1.5 hours of waiting, I reached customer service. The lady began by telling me that I needed to mail them some screen shots of the problem. Then she put me on hold and came back with this auto response:

Harriet Anderson: I apologize for any inconvenience this has caused you.

Harriet Anderson: Our Network Operations team is aware of the MySQL issues which is responsible for the slow running Web site. To find a fast alternative, we have already set-up a new team of Engineers who will only be monitoring the load on the MySQL servers.

Harriet Anderson: Upgrades could be the best alternative, but we are actually trying to find the reason behind the cause of the issue. You might have a question about why did it take so long to get this settled. The team had to search each server to trap the account which was using high amount of server resources. We have now found the cause of the issue and it was only because of few customers the load on our MySQL server was very high.

Harriet Anderson: These customers were utilizing very high amount of the server resources. Now that we have deactivated the scripts and accounts of these customers, you will not find irregular disturbance while accessing your Web site. To improve the performance, we will be adding more hardware which should actually help the current servers in boosting the server performance.

I told her that I needed someone with particular knowledge to contact me. I told her that my sites that use the databases are now worthless, and that it is not getting better. It is now taking 20 seconds to 4 minutes to load a page that is on a database.

For pages that aren't, they load in less than a second. That was maybe 3 days ago, and no one from start logic has contacted me.

My friend at DP is a computer guru. She says that StartLogic is full of *hit taking 2 weeks to find the cause of my msql being slow. I don't know one way or the other.

Please tell me: does something not seem right? I'm not happy at all, and I feel like I am being cheated. 2 weeks ago all was well. Now I'm screwed, and they are not responding with solutions. What do I do?

The effected domains are in my sig.