Its now 8 days and Newista (Some Logic Inc) is neither providing any support nor ending downtime of my sites.
Tickets submitted but no reply at all.
Is there any alive representative of above sucked web hosting company to answer ?
Newista -[url]
Some Logic - [url]
I have finally pulled the plug on Site5. Many of you know that they were in the process of migrating many of their older servers to hosting at ThePlanet. We got a notice on Sept 25 that ours was supposed to happen the week of Sept 29-Oct 3 (didn't happen!) and that ". One of the chat girls let it slip that we were migrated on Oct 10...(we weren't notified of our new IP!). As our old server "xxxxx.site5.com" was up and running, we didn't know of any trouble, and ran happily along with our site, updating databases, maintaining code, etc. Then they flipped the switch today on our old server. We were pretty much messed up for Friday afternoon through the weekend while we waited for them to finish their maintenance. The support guys who came in Monday A.M. tried to help, and explained that (unfortunately) both the new and the old servers had problems. I should say that they DID help. But it was too little too late.
Needless to say, I decided we'd had enough, as this was not our first issue with not getting support when we needed it...we migrated on Friday afternoon.
If you are looking for a good provider, search elsewhere, I'll be posting more info about where we went.
Site5 support is inadequate for the following reasons:
-support is only accessible by email or web form submission
-usually takes hours for a real person to respond even when subject includes the word "DOWN"
-customer is not able to escalate an issue, priority is at the whim of the responding technician.
I suggested some improvements to Brendan Diaz, CEO at Site5 after our last major ordeal in January. I think that they need to rethink and overhaul their support structure before they add any more clients to business hosting.
Good bye Site5, sorry it didn't work out.
I am setting up my work environment on OSX (a new macbook), and my previous setup is a Windows 7 PC. I've found that mod_rewrite is no longer working, and have found some clues why:
Typically, I want to take [URL] ....
which by mod_rewrite will get turned into [URL] ....
so far so good, and this works fine on the Windows PC.
However, I believe Apache on my macbook has something configured differently, as since it knows about the file catalog.php, it appears to update [URL] ....
BEFORE the mod_rewrite happens. Hence the mod_rewrite fails.
I am basing this on having enabled RewriteLog in httpd.conf.
Found the fix. Per stackOverflow - turns out adding the following to the .htaccess file:
Options -MultiViews stops this behavior.
Source: [URL] ....
I'm trying to configure a host to use vhosts but the server keeps breaking when I uncomment the Include vhosts file line. The apache process starts but none of the hostnames work. When the line is commented out, only the main hostname (defined in httpd.conf) works.
View 1 Replies View Relatedmy setup to start:
I've got two servers is two different locations.
one of them, the master server ( we'll call server A ), runs a large web site with a lot of content and a mysql server.
I've setup another server ( we'll call server B ), that is completely in sync with server A, both mysql and all data using mysql replication and rsync for data.
also I've setup round robin dns, which is also working correctly.
Now, my question is:
if server A goes down, and server B picks up after it.
how can i get those changes that were made on server B back in sync with server A when it comes back up. example, a use uploads files, or posts/edits/deletes data from mysql.
how should i handle this?
any ideas would be great, I'm sort on stuck on this one for the moment.
If I want to apply a rule if (Condition A and (Condition B OR Condition C)) is true, will the following work?
RewriteCond Condition A
RewriteCond Condition B [OR]
RewriteCond Condition C
Or will the following?
RewriteCond Condition B [OR]
RewriteCond Condition C
RewriteCond Condition A
Or neither? Or both?
I found this forum from a friend at DP. I told her what was happening to me, and she suggested that I lay it all out here.
I wanted to try to make a site maybe 3-4 months ago, so I looked for a web host. I chose [url]
All was well until maybe 2 weeks ago. Every page that relied on a mysql database began loading very slowly. These are WP blogs. I waited a few days and contacted support @ Start Logic. They said it would have to go to level 2 tech support, but they would get an answer/ fix within 24 hours.
After 4 days, I had not heard from them. So I went to their online chat tech support for an answer. After 1.5 hours of waiting, I reached customer service. The lady began by telling me that I needed to mail them some screen shots of the problem. Then she put me on hold and came back with this auto response:
Harriet Anderson: I apologize for any inconvenience this has caused you.
Harriet Anderson: Our Network Operations team is aware of the MySQL issues which is responsible for the slow running Web site. To find a fast alternative, we have already set-up a new team of Engineers who will only be monitoring the load on the MySQL servers.
Harriet Anderson: Upgrades could be the best alternative, but we are actually trying to find the reason behind the cause of the issue. You might have a question about why did it take so long to get this settled. The team had to search each server to trap the account which was using high amount of server resources. We have now found the cause of the issue and it was only because of few customers the load on our MySQL server was very high.
Harriet Anderson: These customers were utilizing very high amount of the server resources. Now that we have deactivated the scripts and accounts of these customers, you will not find irregular disturbance while accessing your Web site. To improve the performance, we will be adding more hardware which should actually help the current servers in boosting the server performance.
I told her that I needed someone with particular knowledge to contact me. I told her that my sites that use the databases are now worthless, and that it is not getting better. It is now taking 20 seconds to 4 minutes to load a page that is on a database.
For pages that aren't, they load in less than a second. That was maybe 3 days ago, and no one from start logic has contacted me.
My friend at DP is a computer guru. She says that StartLogic is full of *hit taking 2 weeks to find the cause of my msql being slow. I don't know one way or the other.
Please tell me: does something not seem right? I'm not happy at all, and I feel like I am being cheated. 2 weeks ago all was well. Now I'm screwed, and they are not responding with solutions. What do I do?
The effected domains are in my sig.
I'd appreciate if you can point out some links, or if anyone is willing to help me for a fee, we can talk about it.
I have a web application called MyApp
- Each MyApp user has 5gb hosting, and a web interface to manage their files.
- Therefore MyApp user gets a user account on linux machine and has access to only one directory /repo/usr/<user_id> and nowhere else. (suexec?)
- If that MyApp user creates a subdomain from any folder inside his home folder (he can do that using web interface), that folder is readable by www-data user not writable.
- That myapp user is able to mount/unmount his own ftp drives using curlftpfs.
- In short, users can only mess with their own files and they have no access nor rights to any other file that is outside of their home dir.
In short, this is a kind of hosting company server setup. Right now, we will have to manage all this from -only- one powerful server.
About one year ago, I decided to setup a wiki for a speech and debate club. Being a complete rookie, I fell for one of the fake review sites and chose start logic. After all... the ad said that the web hosting plans were mediwiki compatible.
With a lot of learning on my part, I managed to get mediawiki installed only to find out that light usage by just myself and my daughters would cause the website to stop working due to a "max number of querries exceeded" error. There was no way that this could be used for an entire club! Support from Start Logic was slow and basically limited to... "yup, that's the limit"... might I offer you a VPS?
My wife had already set up the club website using Start Logic, so I did not want to move her to new technology so qiuckly. So I purchased a separate VPS... but with known host, because I was not going to reward a Start Logic for what I felt was false advertising.
Support from Known Host has been fast and understanding, even as I'm learning and ask some ocassionaly clueless questions. In a year of usage, I have not had any downtime and performance has been great.
One year later, I have taught my wife to use a new web authoring package for the club web site... and canceling my Start Logic account.
Known Host - Two thumbs up!
Start Logic - Two thumbs down!
Has anyone done any comparisons between these companies.
I've tried reaching out to each and plan to do follow-ups .
3 calls, 2 phone convos with Postini and the local rep still has not called me back to discuss their offerings.
In your opinion how much downtime is too much downtime?
1, 2, 5 hours over the course of a month? 99.8%, 98%, 95% total uptime too little?
I mean I can understand technical difficulties and I am willing to be patient with my host especially when the service (when it is up) is good but where exactly do you draw the line, start asking questions, or canceling that contract and demanding your refund?
i have 150 domains my server I wish it to migrate to a new server I can do restore domains, mail and users and data, stats to new server. I need minimum downtime so I need your's advice step by step which service need to restore first so my user get minimum downtime.
WIndows 2003 Enterprise
Helm3.2.15.
IIS6.
Smatermail4.
smarterstats.
MSDNS.
MSFTP.
MySQL5.x.
SQL server2005.
.
.
Moved to them recently from Wiredtree as my clients were asking for a uk-based server. I am a small time host, mainly to friends and family.
I've had more downtime in a week with VPS Ville than I ever had with Wiredtree.
i've recently been experiencing a lot of apache downtime on my eUKhost VPS. anyone else having this problem? it's driving me crazy and i'm thinking about moving.
View 7 Replies View RelatedRecently our provider has been having unplanned long outages (along with a complete server move that took several hours). This has turned out uptime statistic from exemplary to mediocre (100% to <99%).
As we are a hosting company and normally have an extremely good amount of uptime, when is it time to give up on the provider? I am extremely concerned this will become regular and our uptime will simply continue to go down the drain, however, they have been good and have been the main attribution to our 100% uptime (along with our great technicians and hardware).
It's not even been a month that I started subscribe a windows 2003 VPS hosting with them and now their website is gone and I am unable to access my VPS server
View 9 Replies View RelatedI am the webmaster for a high level court system. We run mainly .php and MySQL like most do. We are in the process of doing a transfer to 1 and 1. I want to be able to test everything (database wise) before I do the transfer. I thought the best way to do so would be to purchase another DNS name and server and transfer everything there first to test and then when that is fully operational have a redirect to there and do the DNS name transfer from the old site to 1 and 1, and when the DNS name is on 1 and 1 take the redirect off . I don’t want any downtime at all.
This might not be the most cost effective but for downtime I thought it would be the best way, especially when I can have a live test before the transfer.
Hostingzoom
View 10 Replies View RelatedThe downtimes in powervps still stay.
In the forum here i put a story about when i was changed to vz45 from vz69 some months ago and the problem is growing. One month ago, around 1/oct, was a half day.
Yesterday i detect a problem at 08:40 am aprox, and they are working in that but something is AWFUL here.[url]
I have many domains and webservers. so it's hard to monitor everything usually. i heard there are some websites and softwares to do this.
does windows 2003 have anything default like this ? or can anyone suggest the application for my windows 2003 server? which sends alerts if any error is going on my server?
Also there any other websites which is doing this monitoring? because i have some shared accounts and i want to monitor it too.
I'm having a bit of a quabble with my current host because our server was unreachable for an extended period yesterday, and since I made a traceroute that arrived at their datacenter but not at our server, I was assuming it's a crystal clear network issue.
Today however they tell me that a traceroute means nothing. To quote them:
Quote:
Please note that having a traceroute end prematurely does not always indicate a problem with the network it ends at. Being that traffic is typically asynchronous, the return path back to you does not follow the same providers. Your traceroute can not fully take into account network connectivity issues on the return path nor will it show them. You would need a traceroute to and from the server at the time of the issue (while this may be impossible if the server is down, opening a ticket immediately and informing the technician you would like a traceroute to X.X.X.X IP would hopefully catch the return path issue).
What do I make of this? First time I've heard that, when the network is down, I need to contact my host to tell me. But without any polemic - is this what it boils down to?
It is probably acceptable for a site on shared hosting to have some downtime. However, how much is acceptable?
According to Pingdom one of my sites had a total downtime of 14 hrs for Feb. One time it was reportedly down for 4 hrs.
I had set it up to ping every 15 mts. Are these results trustworthy? And if it is should I move my host? Or at least tell them to move my site to another server?
The reason I ask is because I was wondering if this was the norm for shared hosting.
Probably been asked a million times but after spending 30 min searching since the limit is 130 seconds between searches... Anyway, i am VERY unhappy with ModVPS as my server keeps going on and off and on and off and they tell me its "fixed" but it keeps doing it to all of my staff even... anyway enough of that
I purchased a really nice dedicated server and need to know how to migrate all accounts over without having any downtime and allowing people to still use their website as normal. I have about 60 clients and would hate to see one of them upset because their data was lost during propagation when they connected to the old server instead of the new, exc.
Is the best method to setup a cluster through cpanel? Or is there a better way?
I have a server that used to be with Hostgator. There is a hundred accounts and the average load is 0.5. It has 2 gigs of RAM, a Dual-Core Pentium D and 2x Sata HDDs in Raid-1. At one point it started being very often (at least once a day) down. It would be all of the sudden down. I used to monitor it, with 0.2 load average, and all of the sudden, the connection is lost, I can't access the web sites, etc... Fed up, after several weeks pressuring over Hostgator, I cancelled the server, I contracted the same configuration at Softlayer and contracted TouchSupport to manage the new server. They migrated the hundred web sites to the new server... Exact same problem. Every single day, any time of the day the server is down. There's no specific time. And right before it's down, load average is below 1. From the logs, there's nothing unusual. Softlayer changed the CPU and RAM just to make sure. Same problem. It's been a month like this, and I just don't know what to do at this point. Moving to yet another company doesn't seem to be a solution I think. If it were a DoS, load average would be very high before going down, but it's always very low right before. Do you know what may be causing it?
View 14 Replies View RelatedI colo a 1U machine with 2-36gig drives. They're not in RAID, and I have it set to rsync backups to a remote machine on a regular schedule. I have another remote machine functioning as a secondary DNS. Neither of these 2 are on a large upstream pipe. I just bought 2-147gig drives that I'd like to replace the 36g's with. How does this sound for a scenario to accomplish this with little downtime (pre-pardon my noob'ish ways):
1. Do a complete rsync of the filesystem to my remote machine as well as sync the mysql db's (to 1 remote drive).
2. Pop that single rsync'd drive into an external enclosure.
3. Travel to datacenter, once there, plug external drive into laptop and start up a VM that boots off of that drive.
4. Sync again so external drive has the most up-to-date data.
5. Change over IP's from colo to VM on laptop.
6. Shutdown and swap out drives in colo'd box with the new ones.
7. Setup new drives as RAID 1, install OS, then rsync filesystem over from laptop to new drives in colo'd box.
8. Change back IP's.
What am I missing, or is there an easier way without a 2nd colo/dedicated server? Currently, the colo'd machine is using about 1.3Mbit/sec outbound and it's running a low load.
has anyone who is hosting a site been sued because of downtime or lack of service? I would love to hear any and all horror stories!
View 10 Replies View Relatedto change my dedicated server IP, for certain reason. Besides changing nameserver, can anyone guide me to do it via SSH? I've no CP.
View 4 Replies View Relatedto migrate domains to another server with zero downtime. There is a panel (but its webminish) and I have full root access to everything so this will be a hands on job.
The thread I recalled seeing was about someone hosting shoutcast servers and they wanted to migrate and there was a way they did this without any downtime.
I can't remember the details but it had a way to redirect all traffic to the new machines. This would be great, as I also want to direct all traffic including mails (not just HTTP).
like to clarify this is not a post to bash liquidweb.
I have been a loyal customer of LW for the past 2 years (almost)
My websites have been down since Thursday 3:00 a.m due to "DDos Attack"
on Friday night, the network engineer told me the "DDos Attack" has stopped and problem should have been resolved. However, no websites were accessible.
On Saturday, I ensure you I have made many phone calls to Liquidweb dedicated server support and try to resolve this issue. (Never once did I raise my voice and they were being very polite.)
I believe the server admins that were helping was at the end of their shifts and every time I try to make a phone call to the person that was assisting me to get an update, liquidweb would tell me that he has gone home. Every time the server admin finishes his shift, the support ticket is not assigned to anyone else that is working until I make a phone call to them stating my problem.
I own quite a few large sites that generate over 3 millions hits per day and every hour of downtime means I will be losing valuable clients and revenue. That is why I am extremely frustrated with the 63 hours downtime as it seems like the results of working hard for the past 2 years is slipping away from me as the clock keeps ticking.
I am sorry, I am just trying to share this with fellow webmasters as I really need a place to express my feeling. (None of my friends will understand online business.)
Again, I am not bashing liquidweb...I must have really bad luck myself.