The control panel for SolarVPS seems to be down and their homepage also appears to be partially broken. A representative on live-help just told me that there's no ETA at all for a fix and that all customers might have to provide information to identify themselves as they might have lost customer data irretrievably.
I'm somewhat shocked, been a customer for a year now and never had any issues, but this is pretty bad if true.
I have been a SolarVPS customer for about half a month and I am very happy with their service. I have not had one single downtime and their support was top notch the few times I needed them.
For verification a domain I have hosted there is [url]
Who do you guys recommend between these two? I've read good things about both. Just want some input before I make my final decision. Thank you all. I'd probably go with the Link 4 on vpslink with cPanel addition or VenusLX with cPanel on solar vps. So who would you choose? This is for an ecommerce site running on joomla with virtuemart and a blog running wordpress.
View 2 Replies View RelatedI have been with Solar VPS for about 6 weeks now and here a quick review.
Network: Wow, it great I am in the UK and get between 7mb to 9mb connection to the VPS in the US, I am in the Fortress ITX datacenter, it is rock soild and haven't had any downtime.
Node/VPS: Excellent uptime and fast and no downtime.
Support: They are excellent and one of the best I have come accross. I have used shared, Reseller, VPS, dedicated servers with various providers.
I will submit a domain on the VPS via the report link
The Solar VPS CEO has a guilty conscience or something that I will screw him up...he knows that I won't do a thing to his company....anyways...cause I want to apologize to him...in public....and I want him to read this...I called him a fool...on live chat...for not agreeing to a idiotic final decision...decisions are based on a company...and should be changed....I just want a VPS for my portal...thats it....
View 14 Replies View Relatedevery now and again Webmin seems to become inaccessible eg. when I go to [url]it just sits there and eventually times out with a "The connection has timed out" error.
But if I use lynx from the server to access [url]it works fine, does any one have any ideas what could be causing this, if I restart the server it then starts working fine again.
My client was rather forcibly moved to a VPS by their host (long story, involving inadequate PHP memory allocations).
I've run sites on MediaTemple's VPS's without any issues. This one, via Network Solutions (not my pick) is driving me nuts. It uses Plesk and Virtuozzo, and is, I believe, running Redhat.
I am able to FTP files into httpdocs, but when I try to pull them up via browser, I get 404's. Additionally, the default landing page persists, even though I deleted their index.html.
I can SSH with root, but have thus far not been able to find my way to httpdocs via command line. Updated: scratch that. Found it. Files are there...
I am accessing solely via IP, as I do not want to redirect the domain until the new site is up and running.
Any thoughts on where I need to be looking for a solution? I'm not really a server person, though this is the first time I've encountered so much trouble. I do not foresee NS support being much help, per prior (recent) experience.
I can't check my mails using POP3 and Outlook Express. If I do a 'telnet hostname_address 110', I get the MTA welcome message, however when I try to access with Outlook Express, it takes like 30 secs, then it says it's taking time and asks if I want to wait more or cancel, I click "Wait", then after a few secs it says the waiting time expired. Do you know what may be causing it?
View 4 Replies View RelatedI tried to set up a site with a "dedicated" IP without SSL, and ran into this problem again. The new IPs (v4 or v6) are not reachable, pingable, or trace routable from outside the container, even from its PCS hardware node.This is what I get after adding the address in PPA:
Code:
# cat ifcfg-eth0
DEVICE="eth0"
ONBOOT="yes"
BOOTPROTO=static
[code]....
By contrast, if I add an IP address through PVA, it is pingable. Note the differences, namely that PVA's ifcfg-eth0:0 has "BOOTPROTO=static" and the IPs double quoted. For those testing at home also note that PVA removed the existing IPv6 addresses (that it didn't know about).
Code:
# cat ifcfg-eth0
DEVICE="eth0"
ONBOOT="yes"
BOOTPROTO="static"
GATEWAY="x.x.194.1"
IPV6_DEFAULTGW="aaaa:bbbb:0:4c::1"
[code]....
Could that make a difference? Why I can't seem to get secondary IPs to work?
I have 11.5.30 and no new FTP accounts work. All I get when trying to connect is 530 User cannot log in, home directory inaccessible. I have run the command:
"%plesk_cli%
epair.exe" --reconfigure-ftp-site -webspace-name site.co.uk
removed and added the user again repairing in between. I have manually tried creating the user folder under default/6/localuser/username and setting permissions. I have checked the local windows account and the home directory is fine.
All old accounts create previously work fine. I could at least connect on the master FTP site with the local user folder but then it was read only.
I don't know why, but only one server with Plesk 12 if i create additional ftp accounts not working. i receive error:
530 User cannot log in, home directory inaccessible.
If i use principal FTP account works fine.
I have some error with my server. All my sites are inaccessible.
Code:
Template_Exception: nginx: [emerg] SSL_CTX_use_PrivateKey_file("/opt/psa/var/certificates/cert-ao0glw") failed (SSL: error:0D0680A8:asn1 encoding routines:ASN1_CHECK_TLEN:wrong tag error:0D07803A:asn1 encoding routines:ASN1_ITEM_EX_D2I:nested asn1 error:Type=X509_ALGOR error:0D08303A:asn1 encoding routines:ASN1_TEMPLATE_NOEXP_D2I:nested asn1 error:Field=pkeyalg, Type=PKCS8_PRIV_KEY_INFO error:0907B00D:PEM
[Code] .....
I indicated that I've basically been using my webhosting company as "file storage".
1) I create all my files in .html using notepad
2) My files are limited to .html, .jpg, .gif, (and a couple of .js and .css) files.
3) My domain is not connected with my webhost; I use the nameserver zoneedit.com and I use URL forwarding and mask/cloak the domain the address bar (using multiple domains) as follows:
domain1.com --> forwards to [url]
domain2.com --> forwards to [url]
domain3.com --> forwards to [url]
4) For uploading files, I go to ftp://123.456.78 and drop/drag/copy/paste files into the window using my browser
5) I'm able to password protect the subdirectories as I choose.
---------------
I called my webhost, Hostik, and told them that I was unable to do anything on my web console. I can't change a password, create a user, or even access my usage/bandwidth quotas.
They told me that I'm on an "old server" using the windows-based console (probably C-Panel / Control Panel) and they're in the process over the next three months of transfering everyone over to "Plesk".
So, they set me up with a new Plesk account, while keeping the old one in place, so that I could move/transfer my files to the Plesk account.
When I went to Plesk, I realized things are not the same:
1) In my Control Panel / C-Panel, I had a unique IP URL Address - [url]
2) In Plesk, it seems there's a set IP URL Address - [url] - that everyone shares.
3) I was told that in Plesk, many people use that IP URL address and that I'm supposed to place my files into the "httpdocs" folder.
Appearently, this is a system of shared hosting whereby many people have the same IP URL address (different from what I had before) and it recognizes each account by the login or something, so the "httpdocs" folder would identify my domain.
I was then told that in Plesk, I must have my domain affixed to the Plesk account.
In other words, I can no longer do what I was doing before, having my domain separated in another location and using URL forwarding from an outside nameserver.
--------------------------
So, my original question is what's the difference between Plesk vs. C-Panel/Control Panel?
Perhaps I answered most of it above.
Is it correct that I can't do things the way I've been doing them so far if that's the case?
It might be that Plesk is not for me and I may need to find a host that gives me my own unique IP URL Address. However, I was informed that not many companies are doing that as most are switching over to Plesk.
In addition, Hostik does not offer multiple domains.
In response to this thread, David recommended I try synhosting.com
synhosting.com has "Multiple Websites". I assume this means mulitiple domains. Correct?
What's my best option at this point?
1) Find a host that has C-Panel / Control Panel (if any there are)?
2) Use a service such as synhosting.com and move all my domains over to them?
3) If I do use synhosting.com, am I required to move my domains over to their nameservers?
4) I have my MX Mail records pointing to Fastmail.fm for my email virtual domains. Would I still be able to do this if my domain is dedicated to a webhost and opt not to use their email feature?
5) Should I get rid of this old-school thought of using my web host as "file storage" and stop this practice of using URL forwarding and cloaking?
For some odd reason 1and1 hasn't billed me yet and it's been beyond the 10 days it usually takes after the invoice. I currently have my billing option set to automatically get billed through Paypal. I emailed them a few times and never got a response. Is anyone else having this problem? I don't want my services to get shut down because they can't bill me.
View 9 Replies View RelatedI am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
View 2 Replies View RelatedI have sign up for a dedicated server with netdepot in the beginning of the year.
After sign up i ordered an extra hard disk and a raid card.
It was not installed as i was expecting and i ordered a 3 rd hard disk.
The overall installation procedure took some days.
The nightmare is the billing.
I had used a special price with a special discount.
The first billing came without the special price.
The second billing came without the special price and without the special discount.
They forget to charge the 3rd hard disk. I had to remember them to be able to pay for it.
They have double charged the 2nd hard disk and the raid card.
They have refunded it.
2 months after the 3rd disk has been payed they are still asking for the money in spite of all the payments have been done from the same paypal account.
The first payments were not possible to be done by their billing interface which lead to a blank page.
Some of the first tickets opened came blank to me.
In some cases i had to clean the cookies to see something and in other cases that was not enough.
Beware of their billing department.
Diana in particular has asked me 3 times for the payment that was already done. The payment was done after i have remembered them that i have a 3rd hard disk and correct by email by 2 or 3 times the amount to be charged.
I pay after all is clear but 2 months later they were asking again for the same money.
I think that they donīt keep proper records of the received amounts.
They didnīt apologize for the mess.
Just one word of regard for Sailor with whom i have made the purchase agreement and that has at all the times helpfull on solving the things with his company.
The server is nice and the price was ok as well but in 4 years in hosting business i never found such a messy billing department.
I'm really confused about burstable billing. I'm hoping you guys can help me out.
I'm currently with Softlayer and I have two dedicated servers with 2TB of bandwidth a month. So far this has been fine for me.
I'm getting ready to move to a third server and therefore I'm looking at colo space. The problem is that they all seem to charge by the Mbps instead of by the overall bandwidth you use.
The bandwidth here in Austin is expensive (About $200+ per Mbps) and I have no idea how much I'd need.
Here's a sample of the last 7 days of traffic on one of my servers
Any idea how much bandwidth I'd need? Also, are these colos just screwing with me? Should I be able to find a plan that charges me by overall bandwidth instead of using bustable billing?
let's say I tell the hosting company to cancel a server 1 day before the billing date but their policy is 2 days. now as you know i am not that tech savvy so it took a bit of time for to transfer all my files from old to new server (keep in mind the new server is still still with this company) .. as a hosting company would you allow me to cancel the server without billing me?
View 1 Replies View RelatedI have with www.one.com. I cancelled a domain I had with them, but according to ther TOS on their website, that I never received with my initial order!, I was late. So, they charged me for 1 year of contract. After not paying their invoice, they have now charged me another 10 for not paying them. They also somehow threaten me to pay otherwise they will charge me more. What do you think I should do? Is any place I can seek advise? Here is their email:
"Outstanding payment of order no. 1147502.
As of 12/6/08, we have not received payment for the amount outstanding
on your order.
In order not to burden you with further costs, we ask that you pay the
amount as soon as possible. We draw your attention to the fact that you
may incur further costs if the amount is not paid by 12/21/08.
Item description: Amount in GBP:
Balance due for order GBP 22.09
Reminder charge (invoice number 2671362) GBP 10.00
------------------------------------------------------------
New total balance due GBP 32.09"
I see some VPS hosting company provide whm/cpanel for around 10 bucks per month, but after I get that, do I still need to purchase whmcs to take care the billing stuff?
View 14 Replies View RelatedWe just got an invoice from burstnet for a vps server we never ordered. We were out of town since Friday yet this order was placed on sunday August 31st. I tried to cancel but was called a liar and that the charges will stand. Im not paying them for something I did not order in the first place. I was a reseller for them but not anymore.
View 14 Replies View RelatedIm currently having problems installing WHM auto pilot billing software i get this error message Fatal error: Unable to read 5470 bytes in /home/wicksy/public_html/admin/index.php on line 0
i have uploaded all the files to the server, changed all CHMOD to 777 and tried it for a second time and still get the same message, if anyone could help me out that would be great and i will gladly offer them a months free of remote backup to our secure remote backup servers. Or can anyone recommend another good free or cheap billing software to use for the web hosting business?
Hello to all my complaining against theplanet apparently to collect are very good but then you must verify that you leave your card so you make a lio having prepaid card are those that are charged across your bank, the thing that I cancelled the account I am the cancelled without giving me a lot of time and explanation is not fair levied money and then abuse the trust that this company to purchase a dedicated server.
IN SUCH Case thought that if committed a crime because they have demonstrated quite the opposite for being crooks and without any service charge, how I wonder where this money goes ($ 400)?.
I have one server with WSI over 1 month (testing purpose). On Apr 23rd, I asked them to reload Windows Server 2003 Std. They charged $25 OS reload and $25 for Windows license.
On May 01st, I got a new invoice for server fee and $25 for Windows Server 2003 Std license. So, they charged Windows license again.
I contacted their Billing Dept. to correct the invoice so that I can make payment. No one from Billing Dept. responded us. I tried to contact Aaron, who I got server from. Aaron responded us and promised to issue a credit, but I didn't see that. I contacted Aaron again and asking to fix the invoice, but he didn't respond.
On May 10th, I got an overdue notice from their Billing Dept. I contacted them again, but no one responded.
Today, they disconnected my server.
It seems that I'm unable to contact anyone at their Billing Dept.
I can't say that I can recommend CheapVPS's (VAServ) services to anyone. In the end of July, I bought a VPS from them.
Had some initial troubles with the set up - they accidently set up 2 VPS's for me and set the wrong amount of memory, but that was solved by sending a support ticket. Wanted Debian instead of CentOS, another support ticket.
In the end of August, I canceled it - mostly because I didn't need it anymore. However, September already came and I was charged for the VPS. I sent a ticket to their billing department asking for a refund, and they gave it to me, no problem there.
I go on with everyday life, until October comes. I guess I forgot to cancel the PayPal subscription for my VPS because I'm charged for it once again. I promptly cancel the subscription and fire off a support ticket.
This time, they're insanely slow to respond to this. I sent a ticket in on Oct 1. and I get a response on the 8th: they ask me for a PayPal transaction ID. I send it to them, and I haven't received any reply since.
On Oct. 15 I tried adding a new comment to my support ticket, but I still have not received any response.
Today, I try to nag their live chat salesperson and they tell me that they've "added a note on my ticket for the billing department".
I've been a client of fluidhosting for around 2 years.
In terms of support, performance and reliability everything was fine during those years.
Few days ago, on the 14th of march i asked to cancel my account as i wanted to move to a different host because of price issues.
I pay to fluidhosting on monthly basis, each month in advance until the renewal date of the next month.
My renewal date is the 2nd of each month. This means that on the 2/3/09 i paid to fluidhosting until 2/4/09.
On the 14/03/09 , i asked my account to be canceled.
That's where the problems begin...
Fluidhosting says that canceling accounts should be stated --30-- days before the renewal date. This means that you can basically cancel your account ONLY on the day you renew it, and basically, as i see it, they are forcing you to pay for another month.
FH claim it's in their TOS, and indeed it is. Though i can not be sure if it was there 2 years ago or not, but even if so , i find it very unethical they "force" on you to always pay for another month.
I have ihost billing script
1. When I try import accounts from server it takes long time for loading and after that I don't see anything on ihost package and I certainly add package in ihost, you can see this picture:
mo4host.net/upload//uploads/images/mo4host-2d660d7e73.jpg
2. Also I don't see all accounts on server.
3. When I chose account and submit import it also need long time for loading and after that I have this message:
No payment gateways have been configured. Please configure at least one payment gateway, then try again but I certainly configure payment method:
mo4host.net/upload//uploads/images/mo4host-f0c8b2d72f.jpg
I having problem with them particular cancellation.
first, I submit an cancellation form. Then customer service wrote to me to reconsider cancel my server. So I replied my ticket and they also know I having some problem with the server that support department had wrote to me. the next day I managed to solved the problem and replied to them no need their help. A few days later when I log on to the billing system failed due to my e-mail address was not on file. So I wrote the ticket to billing department before THU 9am GMT-5 EST, Friday till sun no responded. So I wrote to support with refer to billing ticket ID and support replied to me most department like billing work only in Mon to Fri 9am to 5pm EST GMT-5. In Monday afternoon, the billing replied said my server is cancel on 07 March 08, no payment due and my billing account closed even my server is still active.
There is nothing I can do about it. If you want detail can check my web site [url]or [url] which the billing department can made this mistake for very long reply time which I not happy wrote to customer service department that I spend a lot of time effort making the server work and also other department for hard work on trying to help me providing better service to me now waiting for their reply.
I decided that you all can look a last minute visit my homepage if not a blink of an eye 7 March 08 my server will be switch off by them.
My contract with Strato-hosting expired three days ago, and two days ago I got an email invoice saying that they had automically renewed my contract for three months. (of which I had no warning) and I owed Ģ53.51. I asked to cancel and they claimed it could only be done at the end of the new three month contract, which would defeat the object of cancellation, because I would still have to pay the bill.
Are they legally allowed to bill me for hosting I neither want nor can afford?
Also, as a last resort, their T&C's say that if you use their hosting for porn they will terminate the contract without notice. If I were to do that, do you think I wouldn't have to pay? I really am desperate here.
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
Last year I tested out 1&1 for registering two domains. What a mistake.
DNS propagation takes forever. Namecheap and godaddy propagate within minutes.
My experience with billing has been unnerving.
I moved my domains away from 1&1 before the year was up. I was still billed for the renewal. I phoned 1&1 and received an email that my account was canceled & credited.
Low and behold today I received a notice from NCO Financial Systems, a collection agency that 1&1 uses, stating I owe $6.99 plus $18.95 in fees.
Going back over my records (I save everything) I see that the Credit memo I received (as an email attachment) was for only one of the domains. Yes they had billed me for the two domains even though they had been transfered away.
Thus the $6.99 allegedly still owed them.
Today I phoned customer service and explained the situation. The rep seen the invoice (on my account) for the two domains and only the one credit memo yet could not figure out what to do. I explained the situation to him three times clearly and he would take no action. I asked for a supervisor and none could be found. I will have to call back or have them call me.
He said they would not be able to credit my account for the NCO fees of $18.95 for the $6.99 they BILLED ME IN ERROR!
I am waiting to call back to speak with a supervisor.
In my eleven years of hosting this the lamest company I have dealt with. Even dreamhost had better customer service.