Netdepot Billing
May 11, 2009
I have sign up for a dedicated server with netdepot in the beginning of the year.
After sign up i ordered an extra hard disk and a raid card.
It was not installed as i was expecting and i ordered a 3 rd hard disk.
The overall installation procedure took some days.
The nightmare is the billing.
I had used a special price with a special discount.
The first billing came without the special price.
The second billing came without the special price and without the special discount.
They forget to charge the 3rd hard disk. I had to remember them to be able to pay for it.
They have double charged the 2nd hard disk and the raid card.
They have refunded it.
2 months after the 3rd disk has been payed they are still asking for the money in spite of all the payments have been done from the same paypal account.
The first payments were not possible to be done by their billing interface which lead to a blank page.
Some of the first tickets opened came blank to me.
In some cases i had to clean the cookies to see something and in other cases that was not enough.
Beware of their billing department.
Diana in particular has asked me 3 times for the payment that was already done. The payment was done after i have remembered them that i have a 3rd hard disk and correct by email by 2 or 3 times the amount to be charged.
I pay after all is clear but 2 months later they were asking again for the same money.
I think that they donīt keep proper records of the received amounts.
They didnīt apologize for the mess.
Just one word of regard for Sailor with whom i have made the purchase agreement and that has at all the times helpfull on solving the things with his company.
The server is nice and the price was ok as well but in 4 years in hosting business i never found such a messy billing department.
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Oct 14, 2009
A current project I'm working on has a need for several Dual 5520 servers.
At NetDepot, for a $491 setup fee, I can get these for $201 a month including 10TB bandwidth. Their service has been rock solid, but I'd like to diversify geographically a bit.
I've emailed around, no one has been able to match this offer. A few of the big names on this forum (with many posts to their names) have not followed up on my requests, or even quit replying to me!
How can NetDepot offer this if no one else can? It's like I'm insulting these providers to suggest that is what I want to pay them. Their offers either include a much smaller amount of bandwidth, or a price of double or more.
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Oct 19, 2009
Last night, server went down. I noticed, opened a ticket, and within 15 minutes had a response. By 20 minutes after the initial ticket, the server was back with a new power supply. While I was creating the ticket, I noticed it had been exactly 7 months since I had to open the last ticket.
15/20 minute response - not bad for after 11 at night on a Sunday night. 7 months without needing to open a ticket isn't bad either.
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Mar 8, 2008
I was going to go with acunett last night, then in a moment of stupidity reread my list and wondered why not netdepot. They offer buydown offers at a cheaper price than netdepot, and even though they don't offer management with it (outsourced) would be about the same price (+- 5$).
So I was between cheaper buydowns vs insource management
Here are my options, or at least what I've considered ....
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Oct 13, 2009
I'm on a NetDepot 10 meg unmetered and just started migrating some accounts over from The Planet. I've been with them since... well the beginning. I wanted something a little less expensive with more bang for buck.
While the uptime has been good. The network speeds have not. I'm never getting more than sustained transfer speeds (scp, rsync) from my Planet server of 400KB/s... at this rate it's going to take 6 hours to transfer an account that's just 8 gigs in size.
NIC is set to 100 meg, full duplex. Both servers have just about no activity on them and firewalls clear.
3% 323MB 378.9KB/s 6:02:15 ETA
Is anyone else finding the network speeds with NetDepot sluggish? I submitted a support ticket about this.
This makes things like remote backups impossible.. hopefully it's just a issue with an overused switch or something. The worst part is I did the full buy-down package in hopes of being with them long term, now I'm not so sure.
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Jan 12, 2009
what better DC Gnax/NetDepot or Burst.net ?
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Apr 23, 2007
I finally decided to go with NetDepot! I'd like to record here my experiences, in case anyone interested. I hope that after setup is complete, this thread will be no-news and boring.
So just for the record, I chose this config:
AMD Athlon 64 3800
RAM: 1GB
HDD: 250GB SATA II + 250GB SATA II (raid 1)
OS: Debian Stable (They don't offer it at the web site, but Jordan@gnax was kind to offer it to me --
Control Panel: none
Backup: none
I used "whtfreehd" coupon to get the second drive for free. Also, a good thing that actual prices are lower than advertised! (70/mo vs. 75/mo) -- I hope that's not an error.
So at bottom line it costs $266 setup + $70/mo. In a year, this will total to $1,106, which is well within $100/mo budget.
I've paid late on Sunday, and now I'm waiting for the server setup. Let's see how long it will take.
A note to non-U.S. citizens: they seem to have strict policy on which credit cards are accepted. I'm Russian, and my Visa Business was not accepted, so I had to use PayPal.
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Jun 9, 2009
GNAX/Netdepot 1 Year Review
I posted a review at six months and thought I'd update now that it's been a year. My dad ordered a server, which I run for him, after reading good reviews here at WHT. The site to verify that the server is at GNAX is [url]
My six month review can be found here:
[url]
That thread talks about the Pre-Sales and Upgrading process. Since I haven't had anymore Pre-Sales or Upgrading since then, there's nothing new to add.
Support: Their support has been excellent every time I've needed it. In that first six months I needed it quite a few times, and they were always quick to answer and professional. Since then, I haven't needed support as often. There haven't been any issues on their end at all, and I've learned a bit so I haven't messed up DNS, etc. as often, but when I have needed them, they've been quick to answer.
Uptime: As far as I can remember there haven't been any issues of downtime in the last six months. I could be wrong, or have missed something, but none that I've noticed.
Speed: Sites load quickly, uploading is fast.
Sometime in the next week or two, I plan to order a second server and definitely plan to order it from Netdepot.
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Oct 3, 2008
i purchased a basic vps package for $1 at netdepot.com. So i can learn something and if all works perfectly i can transfer my site currently on shared host. After the payment i received a email saying that my account will activate with in 24 hours. After about 15hours i got email from the billing department saying i need to verify my payment info and i send my cc copies to them. But now its more than 26 hours passed and still they didnt activate my account. Is it a complex task..? Im familiar with vmwear and to my knowledge creating a vps is a small task..
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Dec 26, 2008
It's been six months since signing up with Netdepot/GNAX, so I wanted to offer a review. I signed up with Netdepot after reading good reviews here. For the record, the server belongs to my dad, and I mostly run it. The site to verify that it's hosted with GNAX is [url]
Pre-Sales: My dad spoke with Jeff, who patiently walked through any questions he had about which server he would need, settling on the Q9300 with 2 gigs of ram.
Initial setup: The initial setup was completed in right around 24 hours. Everything was working well, and we had root.
Upgrading: We added a second hard drive, and two more gigs of ram. We requested a date for the upgrade to occur, and promptly at midnight on that date, they upgraded. Quick response to the request, quickly upgraded, no issues.
Support: GNAX/Netdepot support has been excellent, each time I've tested. Most of the time, there is a response within 15 minutes, and a solution soon after. In the first month, I messed up several times with the DNS, and had to open tickets to have someone fix the settings I messed up. There is a charge for Admin time, if it isn't an issue on their end, but I would expect that with an unmanaged server, and it was worth it since their techs were good about explaining what the issue was, so I learned a bit in that first month as well. I've been impressed and looking back through my tickets, I'm impressed all over again. It doesn't seem to matter if it's 3 in the morning, on the weekend, or during business hours, the response is quick, courteous and helpful.
Uptime: I think there were a couple of times that there were ddos attacks on one of their routers and so intermittent downtime, but for the most part, the server has been up and running well.
Speed: I'm editing to add this. I forgot to mention speed, because I take it for granted, but FTPing always seems to go quickly, the sites load quickly, and I have yet to notice any time of anything slowing down.
I'd like to thank the support at GNAX as well as Jeff, for six months of excellent service.
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Jul 3, 2008
Setup 8/10
I purchased 2 servers on the 30th of May 2008. I took advantage of their 99% off first month sale. I received login info 3 days later although I was told it would be setup within 24 hours, I can understand they were busy due to their sale, so I waited patiently.
Sales 6/10
I need a new harddrive added which is critical for my website. 24th of June I requested for a SCSI harddrive to be added. 2 days later I got a reply saying if a SAS disk is fine, to which I replied yes and asked for the size. Another 24 hours past and a reply stated it would be 36GB for $50 a month and $50 setup. After some more inquiring and paying the bill I have no harddrive, its been 8 days since I opened the ticket and 8 days of slowness for my websites users because of this. If this were Softlayer it would be done and dusted within 48 hours at the most.
Also, their live chat has not been active for weeks, or at least whenever I visit their website its always offline. I have also tried their phone number a couple of times with no luck.
Support 6/10
On the 25th of June I requested a reboot at 8:33AM and at 10:22 AM I got a reply and they rebooted. This is 2 hours of downtime. Only later did they tell me they can setup a remote reboot for free, so luckily I don't have to use their slow support for any reboots.
Network 6/10
I did a basic speed test (the server is on a 100mbit port) for various file locations around the world, here is an example:
Quote:
#[root@localhost ~]# wget http://www.hivelocity.net/10meg.file
--14:48:19-- http://www.hivelocity.net/10meg.file
Resolving www.hivelocity.net... 69.46.24.178
Connecting to www.hivelocity.net|69.46.24.178|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: 10547200 (10M) [application/octet-stream]
Saving to: `10meg.file'
100%[=======================================>] 10,547,200 462K/s in 28s
14:48:47 (373 KB/s) - `10meg.file' saved [10547200/10547200]
Most results came back with around 500kbps in the USA, pretty poor but not complete crap. Certainly seen better networks.
Final comment - Nothing special
If they improved their support and sales response times, they would be a great company. I still await my harddrive upgrade after 8 days of waiting. I certainly won't be buying more servers with them.
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Aug 29, 2008
For some odd reason 1and1 hasn't billed me yet and it's been beyond the 10 days it usually takes after the invoice. I currently have my billing option set to automatically get billed through Paypal. I emailed them a few times and never got a response. Is anyone else having this problem? I don't want my services to get shut down because they can't bill me.
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Aug 4, 2009
I am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
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Sep 15, 2009
I'm really confused about burstable billing. I'm hoping you guys can help me out.
I'm currently with Softlayer and I have two dedicated servers with 2TB of bandwidth a month. So far this has been fine for me.
I'm getting ready to move to a third server and therefore I'm looking at colo space. The problem is that they all seem to charge by the Mbps instead of by the overall bandwidth you use.
The bandwidth here in Austin is expensive (About $200+ per Mbps) and I have no idea how much I'd need.
Here's a sample of the last 7 days of traffic on one of my servers
Any idea how much bandwidth I'd need? Also, are these colos just screwing with me? Should I be able to find a plan that charges me by overall bandwidth instead of using bustable billing?
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Aug 7, 2008
let's say I tell the hosting company to cancel a server 1 day before the billing date but their policy is 2 days. now as you know i am not that tech savvy so it took a bit of time for to transfer all my files from old to new server (keep in mind the new server is still still with this company) .. as a hosting company would you allow me to cancel the server without billing me?
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Dec 15, 2008
I have with www.one.com. I cancelled a domain I had with them, but according to ther TOS on their website, that I never received with my initial order!, I was late. So, they charged me for 1 year of contract. After not paying their invoice, they have now charged me another 10 for not paying them. They also somehow threaten me to pay otherwise they will charge me more. What do you think I should do? Is any place I can seek advise? Here is their email:
"Outstanding payment of order no. 1147502.
As of 12/6/08, we have not received payment for the amount outstanding
on your order.
In order not to burden you with further costs, we ask that you pay the
amount as soon as possible. We draw your attention to the fact that you
may incur further costs if the amount is not paid by 12/21/08.
Item description: Amount in GBP:
Balance due for order GBP 22.09
Reminder charge (invoice number 2671362) GBP 10.00
------------------------------------------------------------
New total balance due GBP 32.09"
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Jul 15, 2008
I see some VPS hosting company provide whm/cpanel for around 10 bucks per month, but after I get that, do I still need to purchase whmcs to take care the billing stuff?
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Sep 2, 2008
We just got an invoice from burstnet for a vps server we never ordered. We were out of town since Friday yet this order was placed on sunday August 31st. I tried to cancel but was called a liar and that the charges will stand. Im not paying them for something I did not order in the first place. I was a reseller for them but not anymore.
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Nov 15, 2007
Im currently having problems installing WHM auto pilot billing software i get this error message Fatal error: Unable to read 5470 bytes in /home/wicksy/public_html/admin/index.php on line 0
i have uploaded all the files to the server, changed all CHMOD to 777 and tried it for a second time and still get the same message, if anyone could help me out that would be great and i will gladly offer them a months free of remote backup to our secure remote backup servers. Or can anyone recommend another good free or cheap billing software to use for the web hosting business?
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Mar 3, 2008
Hello to all my complaining against theplanet apparently to collect are very good but then you must verify that you leave your card so you make a lio having prepaid card are those that are charged across your bank, the thing that I cancelled the account I am the cancelled without giving me a lot of time and explanation is not fair levied money and then abuse the trust that this company to purchase a dedicated server.
IN SUCH Case thought that if committed a crime because they have demonstrated quite the opposite for being crooks and without any service charge, how I wonder where this money goes ($ 400)?.
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May 13, 2009
I have one server with WSI over 1 month (testing purpose). On Apr 23rd, I asked them to reload Windows Server 2003 Std. They charged $25 OS reload and $25 for Windows license.
On May 01st, I got a new invoice for server fee and $25 for Windows Server 2003 Std license. So, they charged Windows license again.
I contacted their Billing Dept. to correct the invoice so that I can make payment. No one from Billing Dept. responded us. I tried to contact Aaron, who I got server from. Aaron responded us and promised to issue a credit, but I didn't see that. I contacted Aaron again and asking to fix the invoice, but he didn't respond.
On May 10th, I got an overdue notice from their Billing Dept. I contacted them again, but no one responded.
Today, they disconnected my server.
It seems that I'm unable to contact anyone at their Billing Dept.
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Oct 20, 2009
I can't say that I can recommend CheapVPS's (VAServ) services to anyone. In the end of July, I bought a VPS from them.
Had some initial troubles with the set up - they accidently set up 2 VPS's for me and set the wrong amount of memory, but that was solved by sending a support ticket. Wanted Debian instead of CentOS, another support ticket.
In the end of August, I canceled it - mostly because I didn't need it anymore. However, September already came and I was charged for the VPS. I sent a ticket to their billing department asking for a refund, and they gave it to me, no problem there.
I go on with everyday life, until October comes. I guess I forgot to cancel the PayPal subscription for my VPS because I'm charged for it once again. I promptly cancel the subscription and fire off a support ticket.
This time, they're insanely slow to respond to this. I sent a ticket in on Oct 1. and I get a response on the 8th: they ask me for a PayPal transaction ID. I send it to them, and I haven't received any reply since.
On Oct. 15 I tried adding a new comment to my support ticket, but I still have not received any response.
Today, I try to nag their live chat salesperson and they tell me that they've "added a note on my ticket for the billing department".
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Mar 18, 2009
I've been a client of fluidhosting for around 2 years.
In terms of support, performance and reliability everything was fine during those years.
Few days ago, on the 14th of march i asked to cancel my account as i wanted to move to a different host because of price issues.
I pay to fluidhosting on monthly basis, each month in advance until the renewal date of the next month.
My renewal date is the 2nd of each month. This means that on the 2/3/09 i paid to fluidhosting until 2/4/09.
On the 14/03/09 , i asked my account to be canceled.
That's where the problems begin...
Fluidhosting says that canceling accounts should be stated --30-- days before the renewal date. This means that you can basically cancel your account ONLY on the day you renew it, and basically, as i see it, they are forcing you to pay for another month.
FH claim it's in their TOS, and indeed it is. Though i can not be sure if it was there 2 years ago or not, but even if so , i find it very unethical they "force" on you to always pay for another month.
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Jun 1, 2009
I have ihost billing script
1. When I try import accounts from server it takes long time for loading and after that I don't see anything on ihost package and I certainly add package in ihost, you can see this picture:
mo4host.net/upload//uploads/images/mo4host-2d660d7e73.jpg
2. Also I don't see all accounts on server.
3. When I chose account and submit import it also need long time for loading and after that I have this message:
No payment gateways have been configured. Please configure at least one payment gateway, then try again but I certainly configure payment method:
mo4host.net/upload//uploads/images/mo4host-f0c8b2d72f.jpg
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Feb 26, 2008
I having problem with them particular cancellation.
first, I submit an cancellation form. Then customer service wrote to me to reconsider cancel my server. So I replied my ticket and they also know I having some problem with the server that support department had wrote to me. the next day I managed to solved the problem and replied to them no need their help. A few days later when I log on to the billing system failed due to my e-mail address was not on file. So I wrote the ticket to billing department before THU 9am GMT-5 EST, Friday till sun no responded. So I wrote to support with refer to billing ticket ID and support replied to me most department like billing work only in Mon to Fri 9am to 5pm EST GMT-5. In Monday afternoon, the billing replied said my server is cancel on 07 March 08, no payment due and my billing account closed even my server is still active.
There is nothing I can do about it. If you want detail can check my web site [url]or [url] which the billing department can made this mistake for very long reply time which I not happy wrote to customer service department that I spend a lot of time effort making the server work and also other department for hard work on trying to help me providing better service to me now waiting for their reply.
I decided that you all can look a last minute visit my homepage if not a blink of an eye 7 March 08 my server will be switch off by them.
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Jun 4, 2008
My contract with Strato-hosting expired three days ago, and two days ago I got an email invoice saying that they had automically renewed my contract for three months. (of which I had no warning) and I owed Ģ53.51. I asked to cancel and they claimed it could only be done at the end of the new three month contract, which would defeat the object of cancellation, because I would still have to pay the bill.
Are they legally allowed to bill me for hosting I neither want nor can afford?
Also, as a last resort, their T&C's say that if you use their hosting for porn they will terminate the contract without notice. If I were to do that, do you think I wouldn't have to pay? I really am desperate here.
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Dec 12, 2008
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
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Apr 3, 2008
Last year I tested out 1&1 for registering two domains. What a mistake.
DNS propagation takes forever. Namecheap and godaddy propagate within minutes.
My experience with billing has been unnerving.
I moved my domains away from 1&1 before the year was up. I was still billed for the renewal. I phoned 1&1 and received an email that my account was canceled & credited.
Low and behold today I received a notice from NCO Financial Systems, a collection agency that 1&1 uses, stating I owe $6.99 plus $18.95 in fees.
Going back over my records (I save everything) I see that the Credit memo I received (as an email attachment) was for only one of the domains. Yes they had billed me for the two domains even though they had been transfered away.
Thus the $6.99 allegedly still owed them.
Today I phoned customer service and explained the situation. The rep seen the invoice (on my account) for the two domains and only the one credit memo yet could not figure out what to do. I explained the situation to him three times clearly and he would take no action. I asked for a supervisor and none could be found. I will have to call back or have them call me.
He said they would not be able to credit my account for the NCO fees of $18.95 for the $6.99 they BILLED ME IN ERROR!
I am waiting to call back to speak with a supervisor.
In my eleven years of hosting this the lamest company I have dealt with. Even dreamhost had better customer service.
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Sep 27, 2008
Recently noticed this new product from Plesk, that looks like Modernbill, so I was wondering if anybody is currently using it.
If so, would you recommend to have installed it a VPS?
How much does it cost?
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Nov 9, 2008
I have been in contact with WHMCS but i still cant seem to work it out properly.
What i am trying to achieve is, for not to do prorata billing and for the customer only to pay for what is rest of the month.
AND
to make all due invoices be sent out on the 1st of every month and give customers 5 days to pay the invoice before late fees will be applied.
To get this done can someone tell me what i set these options at please?
Charge Next Month - This section is in the pricing section of the item.
Prorata date - Do i set that if im not going to be doing prorata billing?
Invoice Generation - What day do i set this to to achieve what i want above?
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Nov 11, 2008
Well let me start by saying I've been a customer of WII for about a year now and have nothing against them. However, i've spent the last 4 weeks trying to contact them .... NO ONE is ever there and no response from anyone on here or via suppoort or phone ...
I put a credit card on there and moved the charge from the cc to myp aypal (had live subsccription) ...
it ended up charging both paypal AND my card and i've asked for 3 weeks to get the credit back ... i've basiccall been double charged and NO ONE answers
anyone know of a way to contact them
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