Stay Away From 1 & 1 - Bad Billing Practices
Apr 3, 2008
Last year I tested out 1&1 for registering two domains. What a mistake.
DNS propagation takes forever. Namecheap and godaddy propagate within minutes.
My experience with billing has been unnerving.
I moved my domains away from 1&1 before the year was up. I was still billed for the renewal. I phoned 1&1 and received an email that my account was canceled & credited.
Low and behold today I received a notice from NCO Financial Systems, a collection agency that 1&1 uses, stating I owe $6.99 plus $18.95 in fees.
Going back over my records (I save everything) I see that the Credit memo I received (as an email attachment) was for only one of the domains. Yes they had billed me for the two domains even though they had been transfered away.
Thus the $6.99 allegedly still owed them.
Today I phoned customer service and explained the situation. The rep seen the invoice (on my account) for the two domains and only the one credit memo yet could not figure out what to do. I explained the situation to him three times clearly and he would take no action. I asked for a supervisor and none could be found. I will have to call back or have them call me.
He said they would not be able to credit my account for the NCO fees of $18.95 for the $6.99 they BILLED ME IN ERROR!
I am waiting to call back to speak with a supervisor.
In my eleven years of hosting this the lamest company I have dealt with. Even dreamhost had better customer service.
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Feb 7, 2008
We are starting a new hosting infrastructure.
Starting with:
1 - Linux Plesk server
1 - Windows Plesk server
Each of the above should be a primary DNS server so that customers can use Plesk to manage their DNS settings.
The 'easy button' seems to be to add another IP to each server above and let each also be the secondary.
My understanding is secondary DNS should definitely be on a separate server.
With that said, I was thinking we should have a 3rd server that could be the secondary for either of the above.
The KEY is AUTOMATION. I want it so if someone adds a domain to either of the Plesk servers, the secondary DNS is AUTOMATICALLY added as a secondary to the 3rd server.
I found this tool:
[url]
I think it might work, but we can't be the only HSP using Plesk wanting to keep DNS split across two servers.
What would the best approach be? Seeking something clean and reliable.
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Apr 3, 2009
I've been tasked with developing a default Logwatch configuration for a few dozen servers that will email their findings to a ticketing system. I was hoping to find insight here from users who are using Logwatch similarly. If you have Logwatch emailing a ticket system, I'd love to hear about your custom configs...
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Feb 5, 2008
Nowadays My SQL5 installation in Windows seemed a breeze do not even need to edit the my.cnf files etc. But is there anything we can do to optimize MySQL inside a Windows 2003 environment?
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May 10, 2008
A couple of years ago I was brought on as co owner and admin of a website. Since then we have grown and moved from shared hosting, to a VPS, to a Dedicated Server. Now we are preparing our new website and have a new server configuration chosen.
Currently we run our backups to BQ Internet, who have been fantastic. However the new website will have a lot of videos, currently we have about 14,000 photos at extremely high res (6mb). We have opted for two 500gb HDDs mirrored / raid to ensure we have space for these files and they are backed up.
Now my concern is bandwidth and backing up large amounts of data offsite, would it be beneficial in our case to get a second server locally in the same DC where bandwidth between servers is unmetered?
Is this what most people do? Is it a "safe" option?
What other measures can we take to ensure the integrity of our data, should the server be compromised? Do you on a 3 month or quarterly basis receive backups of your data to your own premesis, or do you just trust it all with your host ?
I'm a bit of a sceptic, so at the moment I have a 150gb per month plan and do a once a month backup locally to my home external HDD, archaic way of thinking yeah?
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Jun 14, 2007
Does anyone have any links to best practice papers or whitepapers on datacenter PHYSICAL construction? I am most interested in rack layout, switch positioning and cable runs etc.
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Apr 28, 2009
develop and deploy a security strategy to make my single dedi and two VPSes (all with similar hardware configuration and running Linux Centos 5.2+ w/DirectAdmin CP and Xen virtualization), as secure ass possible, both internally and externally.
I hope you'll freely share your best practices, recognizing that is the kind of thread multiple members will read for a long time to find out WHO the WHT experts are and what they recommended this newb do. While I hope you'll read the whole post because I may raise issues either you've never thought about or legitimate security issues you've tried to make others aware of but to no avail, I don't expect everyone to respond to every word of this long post. Please feel free to provide solutions-oriented comments and/or constructive direction, based on your area of expertise, only to the specific issues you want to address.
A little background is helpful:
I'm not a reseller nor will I be running anything that needs DDOS-like protection. I'll be running some virtual OS instances, trying out VoIP software and installing and running a virtual Linux desktop from my dedi and creating a mirror for the VPS for my websites, blogs, and email. One VPS will be the slave server to the dedi. I will be running my own DNS, mail and virtual servers on both VPS and the dedi as well. I'll also be backing up data on one of the VPS. All of these activities, I know, present security issues I need to confront.
I'm looking for primarily open source solutions to protect my small server network since first, it fits my budget and, second, I find most proprietary software restrictive and easier to exploit with backdoors, etc. I'd prefer an open source alternative that's of the same high quality and security as a proprietary service. But, if you think a proprietary product or service far outstrips anything open source and you've deployed it for clients or used it for your own servers, let me know. (I prefer to hear actual, first person, end-user accounts/suggestions.)
I'm a quick study--in fact, warp speed--so can learn what I need to do if I have good direction, (which is why I came here to ask). But, since I'm not yet an expert, please expect clarification questions.
So, here's what I want to know:
1) I will be logging in via secure, encrypted SSH to run commands and manage software but what's the best secure file and data transfer method/software to use? Can I make SSH more secure? Should I run a VPN from one of the boxes? Is using a secure web interface safe for managing or monitoring my server?
2) What's the best firewall for a dedi and will that firewall work for a VPS?
3) Same question for anti-malware (antispyware/antivirus/antispam) software. I see Kasperky and Dr. Web a lot as well as Spamassassin (which is open source) but what are some other options? Aren't server hackers expecting most servers to have the same protection software and doesn't that make them easier to hack?
4) What are some of the ways my servers can be exploited? For example, can others use my email servers to send spam or other servers to commit illegal acts? (I want to avoid getting my server taken down or my IPs blacklisted for someone else's activities). How do I prevent such exploitation?
5) What's the best and safest way to backup and/or sync my servers? What kinds of encryption should I use for the data on my servers? My internal servers like mail, file and virtual servers and appliances?
6) Other than software, what are some of the best methods for protecting my servers from DNS attacks, spam, viruses, hacking, etc.? Should I write specific commands into certain files or run them on a bash shell?
7) Are their GOOD websites or blogs that cover this subject? I can't afford to buy a library of books and wouldn't have time to read them. Also, by the time I do, the information would be outdated. I need to keep up. Finally, I learn best by doing and need to hit the ground running; information needs to be somewhat noob friendly and definitely actionable.
Also, what about implementing general server privacy practices? For example, I invest in truly private domain name registration (read: privacyprotect.org) and, in addition, private DNS for my website and blog domain names. I will be employing other (legal) techniques that prevent to much info from being revealed in my email headers without getting my email sent to spam. In some case, I use encrypted email.
If I'm taking those steps, so, doesn't make sense to implement a strategy that prevents as many people as possible from physically locating my servers in the first place--to force them to spend significant time (and money if they're serious) trying to figure out where my IP addresses goes by using some kind of stealth DNS?
The analogy that comes to mind is using a correctly configured, encrypted and anonymous VPN, SSH tunnel or proxy server to mask the IP address that leads to your home ISP and, ultimately, to your house. Not to protect yourself from law enforcement because if you're doing illegal stuff online, you SHOULD be caught. But to protect myself from nefarious individuals, nosy neighbors, stalkers or ISPs logging your every internet move. Is there a way to do this with my dedi and VPSes, prevent unnecessary location thus targeting, logging, sniffing, etc?
What other things should I be thinking about? Tell me what I'm missing but please don't just share potential nightmare scenarios without telling me HOW to avoid them.
Again, the advice that's most helpful to me focuses on constructive, actionable solutions; what I CAN do, use, implement, deploy, etc. to develop and execute a strong security strategy for my servers. Again, if you share a negative scenario, please share a positive, effective solution. Tell me how I CAN effectively implement best security practices, even as a noob (since we ALL start as noobs, right?),
I already know this won't be easy but I'm up for the challenge and like the control I'll have managing my own servers. So, I'm also not looking to pay anyone else to manage my digital assets (including my DNS) or for average end-user (retail) solutions designed for truly non-technical folks but ineffective for power users. Been there, done that, lost a lot of data, especially lately.
Finally, though I won't totally cheap out, I don't have thousands of dollars to invest in enterprise level services I don't need for just one dedi and two small VPSes. To me, in terms of scale, this is not unlike securing my home network of a couple of laptops and a desktop workstation from drive by hacking and other threats. In addition to open source software, if I can do something myself, I'd rather, than paying someone else.
If I can rebuild my Windows desktop from bare metal (more than once, in fact) and install a home network and secure both as well as any service can, I can do this.
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Apr 12, 2009
Buyer? Seller? How can to do fair practise?
I often sees that when a buyer want to buy something or hire someone, they will be asked to deposited certain amount prior to the work started. I know that this is one way of insurance against scammers and fraud and I have no problem with that.
BUT, what about the buyers? What if they committed to hire a company, given a timeline and when the time comes, the work is still long way to finish or worst, getting a full refund just because the provider decided that they can't deliver the results as promised.
Let's say a buyer hire a company to do custom work. I am pretty much sure that he will not hire another developer as a backup in case the work he's currently outsourced failed. BUT, what if the developer decide to backed out from the deal? What will happened to the buyer's time? He will have to start searching for someone else and start over again. So, by the time he got the job done, he already wasted huge amount of time.
So, I think it would be fair to both parties that a provider should place a TOS stating what will they do if they decided to back off from an ongoing deal.
Yes, this rant came from disatisfaction of my recent fallen deal. I am now way behind my schedule. This is me sharing what I felt right now and no pun intended.
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Jun 2, 2008
Last September, I subscribed to a VPS from buyavps.com to test how WHM and some of our accounts behave if we upgrade from PHP 4 to PHP 5. This was concluded towards early November, but I left the VPS subscription active, thinking later on we might have other cases where I would rather test a server-wide software upgrade in a VPS first.
A couple of months later, in January of this year, I indeed had such a case where I wanted to test something again. After a couple of unsuccessful tries, I opened a support ticket about accessing my VPS, thinking maybe I wrote down a wrong password or whatever.
Imagine my surprise when support told me my VPS account does not exist and asked me whether I have been actually paying for one, then asked me for a transaction ID. This although I had an active subscription at that time, paying monthly for the service.
Actually the subscription just billed again right while support sat on the ticket, writing me this response. After that shock, I went and cancelled the subscription, but I already lost another month's payment. I demanded the money back for a period I was charged for at a time when there was clearly no service any more, plus the period before at the end of which there clearly was no service any more either. Support said they'll forward my ticket to billing, and that was the last I heard.
Still having faith in the company, since it was to my knowledge Tina's company (she was the reason I went with buyavps.com in the first place), I decided to wait for a few weeks for the refund.
After that came months where I forgot about this issue, recently noticing only the e-mails again. Still having faith in Tina, I sent her a PM here on WHT so that she could look into this issue. To which she answered that she sold her part in buyavps.com to another company months ago.
At that point, I sent off another support ticket to buyavps.com, where several people asked the same questions all over again, just to say in the end I am not entitled to any kind of refund. At which I got pissed and told them they stole my money and do I really have to come to a public place to tell the story?
Well here I am - knowing the industry I am not very surprised at how they took my money and provided no service for it. For this, they deserve to be named here and serve as a warning for potential new customers of buyavps.com.
However, I am extremely disappointed in how you can't trust even prominent people of this industry with good reputation any more. I signed up to this service because I trusted the person who ran the company, all payments went to her Paypal account, and at the time this whole fiasco happened she was still (part-)owner of the company. Shrugging it all off is not what I expected.
p.s. I have a number of e-mails for proof and further details if desired, just wanted to keep the size of this post within limits.
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Jan 3, 2007
I have my web server hacked several times and I am beating my head against the wall trying to find the problem(s).
Way back when my sites have been defaced and CHMODing my *.html files to 744 seemed to have done the trick
Now someone has put a phishing site somehow, which by the way I'm not able to remove still, I can't help but to think that I may have more CHMODing to do, I have recursevly set my site to 755, shoud this do the trick? I know I need to chmod .htaccess and alike files to 644, but what about...imagesCGI/PHP?cssetc?
What other steps can I take to secure this thing?
it's a shared host, limited access, but I do have SHELL.
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Nov 11, 2008
I am posting here my experience with Theplanet and also looking to gain insights into unethical practices by hosting providers who are turning into practices of utility and credicard companies. I have been a loyal customer of Serverbeach for 4 years, I have been a loyal customer of Theplanet for more than a year .. I outsource my server administration to admins who setup , configure and manage my servers. Recently Theplanet disconnected our server as our credit card on file expired which I beleive is the right thing to do .. What ticks me off is the fact that they are charging a reconnect fee - FOR WHAT - to click a button? Just Ridiculous. THese dedicated companies are following the path of utility companies and credit card companies which slap various fees on their customers and milking customers .. sure a reconnect fee is understood if the account is not in good standing and such incidents are common on the account . What surprises me is this is the first time in 1+ year and they refuse to waive the fee , it is not the question of fee but the ethics and practices is what I am concerned about. NOw a reconnect fee , what next ? a server restart fee ? which direction are these hosting companies moving towards?
Well I explained the situation and that email is not always the best communication a phone call could have helped. Who would not agree that that single email might have stuck in a junk folder? THey had my full contact information if only they are genuine , they would call and understand what is the issue , have at risk management practices in place so their sales rep could contact me right after 3 days of non payment. But NO they rather wanted me to contact them as they take it for granted that I have been their customer for more than a year and It is not easy for me to move out to a different provider I would not have any option but to pay considering the time and effort involved in migrating to other hosting provider.
ThePlanet - Sorry but on the ethics issue I would not mind spending 100 x the reconnect fee to move to other provider who understands customers.
I am reaching out to all the individuals who sign up with these companies and respond to this post any such experiences.. HIdden fees charged by these companies ? Have you noticed how credit card companies change their billing cycles and you received the bill only to know you missed the payment due date .. ..
That said please let me know which is the best dedicated server company which I can sign up with which does not enforce hidden fees such as these and is ethical and understands and listens to customers.
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Apr 3, 2009
On of our clients use an MS Exchange 2003 SBS server, with exchange for their internal email. We provide them with a domain, ADSL (which uses dynamic DNS) and POP3 email. They don't have an spam filter program on the exchange server itself due to costs, so I have setup each user on the Exim server, which runs ASSPX for anti-virus / spam filter / etc.
Then I setup the SBS 2003 server to pull the email via POP3, but this doesn't seem to work too well, cause the exchange server doesn't always download the POP3 email, and then the users often sit without email until I go there to manually download the mail again.
I have tried changing the MX record to point to their DynDNS address, and it works well, but then they get a lot of spam. And the cost of a server-side spam solution is just too expensive, and they also pay for the bandwidth uses when spam comes in. So, I moved their MX record back to the Linux server. But now I sit with the problem of the POP3 connector failing from time to time.
So, I would like to know, is there a way to "push" (not forward) mail from the Linux server, after it has arrived and spam been blocked, to another domain, but with the same email address? i.e. the domain in question is attorneys.co.za and I've setup attorneys.dyndns.net as the dynamic domain, but the exchange serves email for attorneys.co.za Forwarding email doesn't work, since there's no such user as bob@attorneys.dyndns.net, but rather bob@attorneys.co.za.
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Apr 5, 2009
I got my first dedicated server, So I'm not sure if this is what typically happens to everyone on every dedicated server setup, or if it's just my bad luck, or if it's a reflection of the guys at FDC.
At this point, I'm not sure if I should stick with them or not, it's been slightly weird, to somewhat humorous to just down right frustrating.
Only good thing is, it's not an actual production server, I was just seeing how FDC was as a company before I comitted. So other than the upfront cost and time spent dealing with this, we haven't thankfully impacted our customers in anyway.
(1) Contact sales, no response for two days.
(*) contacted them on friday, so I figure that was probably the delay in the response, quite understandable.
(2) They said they'll have to contact me by phone
(*) Sure not a problem, please contact me within these hours...
(3) They contacted me out of the hours specified
(*) ugh...maybe I didn't make myself clear in the email, oh well whatever, atleast they did contact me.
(4) Was promised server will be up by tomorrow
(*) Oh okay, he sounded nice on the phone
(5) Servers were not up by tomorrow had to email to find out what's going on
(*) They just got their shipment in and everything will be setup by the end of the day.
(6) It wasn't set up by the end of the day. Contacted them again.
(7) They got it up the next day, Server finally up, but I can't even ping it.
(*) Took them a day but they got that resolved
(8) I can finally ping it but I can't remote into it.
(*) I'm guessing someone forgot to enable RDP?
(9) Get another bill, Server 2008 Standard $20 more dollars
(*) I've never requested a update from web edition to standard. Maybe with all that reinstalling of the server, someone felt like upgrading me without seeing If I wanted the upgrade or not? Or maybe Remote desktop isn't possible in Web Edition and they upgraded me, if that's the case cool, if not I'm not sure why the upgraded me from Web to Standard.
(10) RDP finally works. Finally log into server...
(*) Hooray, it's finally over?
You figure it's clear sailing from here on out. Grab all my windows updates.
Right click on my computer, left click on properties...Windows not activated, automatic update will be done in 2 days.
(11) Contacted support, can I validate now, or just let it validate in 2 days.
(*) Support says it's not a problem and just to validate it now
(12) Validation failed.
(*) OMG this can't be happening...opened up a ticket.
(13) It looks like it was the wrong key, and we're waiting for msoft to get us a valid one it'll only take an hour.
3 hours later it's still not validated. They say they'll do it, and they'll email me, weird thing is they closed off the ticket? aren't things done by ticket status, if the ticket is closed then how do they know it needs to be done...
FDC is nice and all, decent response times on tickets, usually within 5 minutes, I've had response times with other companies(registrar) avg time was a day.
Anyhow I must be driving them nuts with all the tickets I've opened up, don't think it's any fault of my own though. Like I said earlier I'm not sure If I should stick with them or not, Is this typical? or is it just my bad luck, or is it just FDC?
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May 26, 2009
All was good until last month, i request to reinstall os 3 days later they told me that server i'm renting will be replaced do to hardware problem. So takes another 1 days to setup another server. Ok server was up with what ever they claim better hardware. Problem is w/tech support!
They don't respond on tickets what so ever+ they will close your ticket w/out resolving the issue. now im waiting for past 3 hours for them to reboot my server and so far nobody moved a finger.
Im glad this service month to month. This will be my last month with lame tech support company.
Advice STAY AWAY or you will lose customers and waste money.
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May 5, 2007
I inquired about this sales. New company good price Good service. WRONG.
So I get on live chat and talk to Mike and tell him all the requirements I ahve He says no problem pay for managed hosting at $25 a month and we will install all of that for you. So i go to check out enter in there coupon code for 20% off for lifetime and when i get to the paypal page to pay whole different story. Says 20% first month then regular price the rest. So I cancel out of that go back to live chat and get Mike I tell him what happened he says no it is 20% for life. So i take his word for it and head back over to checkout. This time it wont let me there site has a problem and wont complet checkout. So back to live chat I go. this time they transfer me to victor. Who informs me they will only install my stuff if I pay $25 a month and pay them $50 and hour. I tell him I have a guy to install it all for one-time fee of $35 can you do it for that no our fee is $50. Plus they want to charge me $25 a month for fully managed. When i can forget the fully managed and only pay one-time $35. Victor found he would rather argue with me and then try and insult me about a typo error.
Stay away they will not be in business for long. See bottom of chat below. ....
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Apr 2, 2008
The shared server I am on runs out of disk space every day and their support says they are still "deciding" what to do about it.
This has been going on for 2 weeks now and they still can;t "decide" what to do about the disks filling up.
How many people does it take to decide to add a hard drive to the server?
I have also had way more downtime than I have had with my other ISP's like HostGator or Lunapages.
Stay away from Hostdime!
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May 28, 2008
About two weeks ago serverbeach null routed one of our servers for over 48 hours with no proof of an attack what so ever. We would randomly see it back online for 5 minutes at a time and the server was perfectly fine. No lag, no attacks, no nothing then boom nullrouted again.
They claimed the traffic the server was receiving was too much for the 10mbit port we were paying for (after we waited 48 hours to receive a useful response) so we were forced to upgrade to a 100mbit port. No big deal, they upgrade us to 100mbit and 10 minutes later the server is online without any issues what so ever. Today we find out the server has been nullrouted once again and we have not had a response from them in hours.
Not to mention when we called support the first time we heard a party in the background and it was impossible to talk due to all of the loud noise and yelling. We were promised an update within 30 minutes, never heard back.
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Apr 24, 2009
Today.. my account is suspended because they said my .torrent files they found on their site are copyrighted.. Yes.. I mean.. the actual .torrent files.. NOT data files..
So - TOS states ....
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Aug 13, 2008
Servage is the worst webhosting I have ever hosted with. From continuous cluster problems to stupid billing issues.
When my website is not giving a 404 error there are mysql problems.
This is a hard lesson learnt. I will never recommend or host with them again.
I wired them $90.30 for balance due since July. My banking institution even gave me the reference number and other transaction details. The funds never returned to my account. To this date their dumb billing department cannot locate the payment. When I contact supported they continually gave some cryptic message that is of no help. I forwarded them screenshots of my bank account and even gave the reference numbers provided by my banking instition, still no dice, account suspended.
To add insult to injury they added another period of webhosting to my balance owed so it now totals $180.60 owed and I lost revenue from my search campaigns.
STAY AWAY FROM SERVAGE.NET. THEY ARE NOT WORTH IT.
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Apr 13, 2008
I have posted before a topic regarding the same issue that Startlogic and her partner/sisters ' Ipower,Ipowerweb and dot5hosting' are very very bad that you should wait 30 days to get ticket resolved but today i found a great website created against startlogic with about 30 bad reviews against it and proofs
[url] ....
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Apr 21, 2008
I went with HostGator based on the number of positive reviews I saw on this site. However I think I need to warn people to stay away.
I am on hostgator server #414. The server is so overloaded that it often has server loads >20. Currently its server load is in the 40's and the administrative cpanel is unusable. My site has been down twice in the past month (due to excessive loads crashing the server).
When contacted, their response is always "we'll boot the person causing these excessive server loads." This is fine, expect I shouldn't have to be the one policing their servers and letting them know that there is a problem.
I'd advise everyone to go with a host (even one that is a bit more expensive, say in the $10-20 range) that doesn't oversell. I know I wish I did. If anyone has recommendations for such a host feel free to send them my way.
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Jun 13, 2008
how a webhosting compay name PC-core.net troubled me.
If you have forgotten the case; here is brief overview what happened,
I tired ordering new dedicated box (was an offer) but on payment page they had problem. So few days later i told there was problem with payment page and couldn't pay. So they said now its fixed pay now then will setup a DEDICATED boy with PHP/Apache/MySQL configured with required libraries as i had told them. So I even ordered Cpanel/WHM along. Thought was a good deal.
I got an email saying will be setup in FEW HOURS.
Waiting more than 5-6 hours; when enquired about it didn't get any reply. So in haste FILED CHARGEBACK in paypal. As soon as i filed they started responding saying the server was on its way... HAD they told that before clearly I wouldn't have to take such step.
So, I closed the dispute.
When I got my box, It was missing many stuff.
FIRST EXTRA backup HDD that i ordered.
SECOND php was not configured to work along with MySQL and other libs were missing.
When asked about the issue; for HDD was told will be added in few hours later.
So If i had not checked properly, they would have simply charged for that and would have never installed it.
Now when asked about second case; they told its not their work to install all PHP/MySQL stuff...
Why did they promise in the first place about the thing they were never going to deliver?
Ok, I tried my hands with WHM/Cpanel to get MySQL and Php working but I failed.
So i thouhgt of cancelling the whole server itself. After getting rude replies regarding any support.
So I had made payment on 31st may 2008 for server. I cancelled server on 10th June 2008 (both from their client area and sending email to their support also).
I lost $120 bucks. Did get a lesson there are companies who promises BUT DONT DELIVER.
Now today suddenly I get an email from their support THAT I AM OBLIGED to pay another MONTH BILL too....
HERE IS EXACT EMAIL
=========================================
Thank you for choosing PC Core for your hosting needs. This email is a reminder that you currently have a balance with PC Core, due to an invoice that is been created. You are currently responsible for paying Invoice #5222 which was generated on 11/06/2008. This invoice is currently due on 25/06/2008.
According to our records, you currently pay with PayPal. Please submit this payment using the information below to avoid possible service interruption.
Invoice: 5222
Invoice Ammount: $119.90 USD
Invoice Due Date: 25/06/2008
================================
Now why am I still obliged to pay. WHEN I HAD paid on 31st may 2008 for SERVER till June 30th, 2008?
Are these guys trying to irritate me first by GIVING NO REFUND to me and sending such email EVEN AFTER I HAVE CANCELLED WITH THEM?
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May 28, 2008
I've been hosted by them for less than a week.
Every day there is downtime. At least 50% of the time. Also, if the site is not down, it is so slow to load that it times out in my browser.
I also asked the administrator (apparently some kid, after doing heavy research on these forums) on their hosting forums if I was allowed to host a certain type of script on his site. He said yes, then 2 days later he edits his post and changes it to "no" after I sign up.
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Aug 8, 2008
Stay away from this provider! Last months I am down straight for 7 days but they promise to improve they service and I give them a chance, now I am down for 3 days straight with no response from them, here the proof: ....
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Oct 7, 2008
stay away
worst hosting ever!
downtime 99,9%
non clearly charges!
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Sep 7, 2007
This thread to make sure no one else falls for IndyaHozting.com
I had a reseller hosting account for hosting as well as domain sales.
WHM panel for hosting loads extremely slow, and domains are never activated when i pay the money from my debit account with them. Everytime i have to send a mail to them asking for activation, really frustrating.
Then, last month (August 2007), their server got hacked and someone defaced all websites hosted with them and put up a really pathetic photo there, shame on everyone. When i called them and asked abt it, they didnt care to apologize, instead the guy said that its clients responsibillity to backup sites, and they cant be held responsible for the data loss.
I have hosted around 50 sites with them since January 2007. There was another hack attempt around March, that time someone hacked and hosted a phishing bank site (Canada bank!), and we got a call from Mumbai Cyber crime cell, and Indyahozting cancelled our hosting account!, we made really hard work to get all our hosting plans back. They behaved like some sort of overlords.
There are downtimes everyday, and its normal to be blacked out for a few hours everyday, the reason, they say "Servers need to be restarted once a week, so only this downtime". Havent they ever heard abt Dual processor servers and about hot swapping ?!!!!!!!!
They never respond to your email, and you have to mail atleast 5 times to get a simple one word answer. Please dont call those guys, u will regret it.
And, they sucessfully corrupted the database of my wordpress site i developed for 6 months. I thought wordpress was unbreakable, but, their CPanel and Fantastico itself got broken and SQL server was not working. My site is still offline after a few months this happened, i just lost interest to write everything from start.
And finally, i started to move to Godaddy, i am really fed up with Indyahozting, they are changing their servers after the last hacking (they said so), my old sites are still hosted there, will have to wait and see whether this new server is hack proof.
And, dont worry abt tech support even if they reply, they are clueless abt most modern technologies.
Anyway, stay away from IndyaHozting, i thought of moving to ************, but, they have a worse review on this forum, so, Godaddy and Netffirms are my new hosts...
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May 5, 2007
Beware of WEBSERVE.ca - I opened an account with them 2 weeks ago and it was the worst experience I have ever had with a host. My gripes with them:
-In their advertisement, they say their Windows VPS Starter package comes with a 10-license Plesk installation, however I found out that you have to actually request it to be installed after you order the VPS - it isn't preinstalled. I put in a support ticket through their system for that to be done, but they never replied to it - even after the 72 hour response period stated in their Terms of Service.
-Their technical support is incredibly slow and useless - I had problems getting my mail server setup (port 25 being blocked, could not send outbound mail) so I used their online chat. I got a technician online and explained my problem to her - to their credit this was at 3am in the morning and there was actually someone manning the live chat. However the rep was utterly idiotic...
I asked her if there was a smarthost I could use, since my local connection (Rogers) was probably blocking port 25 on their end, which is why I could not telnet to it....she was clueless....she then told me she will look into the issue and email me back in 20 minutes. 2 hours later I still had no response... I tried searching their FAQs and KB, but there was no information there about smarthosts, and nothing in any of the guides they sent me. I emailed the rep back, asking about the issue but she never replied. I finally got pissed off and cancelled the service after 4 days (still waiting for my refund) and switched to GoDaddy VPS. Funny thing is after I cancelled, the tech support rep emailed me back saying the reason I couldnt send email is because my nameservers were incorrectly pointing to GoDaddy, which is why I could not send email properly LOL!!
I'm now with GoDaddy VPS and so far it's been great - their self-help centre is extensive and has all the info I'm looking for and also when you put in a troubleticket, someone actually RESPONDS to it. Moreso I have 512MB guarenteed ram (up from 256MB from Webserve), have a 30 DOMAIN Plesk license (instad of Webserve's 10 domains) and am paying 15 bux less a month!
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Aug 29, 2008
For some odd reason 1and1 hasn't billed me yet and it's been beyond the 10 days it usually takes after the invoice. I currently have my billing option set to automatically get billed through Paypal. I emailed them a few times and never got a response. Is anyone else having this problem? I don't want my services to get shut down because they can't bill me.
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Aug 4, 2009
I am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
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May 11, 2009
I have sign up for a dedicated server with netdepot in the beginning of the year.
After sign up i ordered an extra hard disk and a raid card.
It was not installed as i was expecting and i ordered a 3 rd hard disk.
The overall installation procedure took some days.
The nightmare is the billing.
I had used a special price with a special discount.
The first billing came without the special price.
The second billing came without the special price and without the special discount.
They forget to charge the 3rd hard disk. I had to remember them to be able to pay for it.
They have double charged the 2nd hard disk and the raid card.
They have refunded it.
2 months after the 3rd disk has been payed they are still asking for the money in spite of all the payments have been done from the same paypal account.
The first payments were not possible to be done by their billing interface which lead to a blank page.
Some of the first tickets opened came blank to me.
In some cases i had to clean the cookies to see something and in other cases that was not enough.
Beware of their billing department.
Diana in particular has asked me 3 times for the payment that was already done. The payment was done after i have remembered them that i have a 3rd hard disk and correct by email by 2 or 3 times the amount to be charged.
I pay after all is clear but 2 months later they were asking again for the same money.
I think that they donīt keep proper records of the received amounts.
They didnīt apologize for the mess.
Just one word of regard for Sailor with whom i have made the purchase agreement and that has at all the times helpfull on solving the things with his company.
The server is nice and the price was ok as well but in 4 years in hosting business i never found such a messy billing department.
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Sep 15, 2009
I'm really confused about burstable billing. I'm hoping you guys can help me out.
I'm currently with Softlayer and I have two dedicated servers with 2TB of bandwidth a month. So far this has been fine for me.
I'm getting ready to move to a third server and therefore I'm looking at colo space. The problem is that they all seem to charge by the Mbps instead of by the overall bandwidth you use.
The bandwidth here in Austin is expensive (About $200+ per Mbps) and I have no idea how much I'd need.
Here's a sample of the last 7 days of traffic on one of my servers
Any idea how much bandwidth I'd need? Also, are these colos just screwing with me? Should I be able to find a plan that charges me by overall bandwidth instead of using bustable billing?
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