Burstable Billing
Sep 15, 2009
I'm really confused about burstable billing. I'm hoping you guys can help me out.
I'm currently with Softlayer and I have two dedicated servers with 2TB of bandwidth a month. So far this has been fine for me.
I'm getting ready to move to a third server and therefore I'm looking at colo space. The problem is that they all seem to charge by the Mbps instead of by the overall bandwidth you use.
The bandwidth here in Austin is expensive (About $200+ per Mbps) and I have no idea how much I'd need.
Here's a sample of the last 7 days of traffic on one of my servers
Any idea how much bandwidth I'd need? Also, are these colos just screwing with me? Should I be able to find a plan that charges me by overall bandwidth instead of using bustable billing?
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Jul 11, 2007
Which do you prefer?
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Mar 20, 2007
Taken from /proc/user_beancounters on this vps. This vps is given 512RAM and burstable to 1GB ram deal. On my whm server information, it is showing me 200+RAM, burstable to 500-600RAM. Am i really given what i am offer?
Code:
Version: 2.5
uid resource held maxheld barrier limit failcnt
507: kmemsize 4812031 7273839 19871360 20158080 0
lockedpages 0 0 256 256 0
privvmpages 90614 142576 256000 256000 0
shmpages 17243 17579 21504 21504 7
dummy 0 0 0 0 0
numproc 66 112 240 240 0
physpages 24105 53180 0 2147483647 0
vmguarpages 0 0 127000 127000 0
oomguarpages 24135 66202 26112 2147483647 0
numtcpsock 26 45 360 360 0
numflock 9 16 188 206 0
numpty 1 1 16 16 0
numsiginfo 0 24 256 256 0
tcpsndbuf 225836 243024 1720320 2703360 0
tcprcvbuf 213692 1500092 1720320 2703360 0
othersockbuf 24152 48068 1126080 2097152 0
dgramrcvbuf 0 8380 262144 262144 0
numothersock 24 38 360 360 0
dcachesize 0 0 2273280 2416640 0
numfile 1317 2245 5820 5820 0
dummy 0 0 0 0 0
dummy 0 0 0 0 0
dummy 0 0 0 0 0
numiptent 33 33 128 128 88
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Dec 5, 2008
What is the difference between RAM and burstable RAM?
What even is RAM!
I ask because I upgraded my server (again) today. I went from 256 RAM, to 512, now to 1024 of RAM. Is 1 gig of RAM good?
Also, I want to know in general if I am getting a good deal here
I have a VPS now with these specs:
Dedicated RAM: 1024 MB
Burstable RAM: 4096 MB
RAID 10 Disk Space: 100 GB
FREE Backup Space: 100 GB
Premium Bandwidth: 4000 GB
Dedicated IP Address: 2
Monthly Price: $119.99
does that seem like a good deal to you?
I ask because I am new to all of this, and don't know if I am getting jipped.
Should a site on this server run fast, if it is a high traffic "tube" site?
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Jan 17, 2008
I have confused in these notions a little bit - Guaranteed RAM and Burstable RAM. What is the difference between them? I have found that in the VPS hosting from ServerPoint.com.
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Mar 20, 2008
if a provider provides me a 1Mbps AIMS dedicated line for my dedicated server, is it possible for him to make it burstable to 1.5Mbps? i thought when i get a dedicated line i would be able to get max 1Mbps only? How is it possible that it can be burstable? Does that mean its not dedicated, instead shared?
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Dec 1, 2007
Let say your VPS has 128MB of memory. My understanding would be that if you had, say, another 128MB of 'burstable' memory, that if another guest on the system wasn't using all it's memory, or if there was some spare on the system, then your VPS could use that.
But, how much memory does your VPS really think it has available? and what happens if the other VPS (or the system) decides it wants it memory back?
Does OpenVZ just start killing off your processes until it free's up enough memory?
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Sep 11, 2007
I currently have the SilverVS package from RoseHosting: [url]
With this specification, I also have DirectAdmin running and my website is www.christianforumsite.com (A forum)
So far, It's really good but there are some hourly lag times and two very very short downtimes in a few months time span. RH told me that my site had a high memory usage and that I might have to upgrade it.
So my questions are:
1. Could forums take a lot of memory and force the OS to kill some processes. In my case the forum is active but it not like huge community. Traffic report on alexa: [url]
It appears on top if you search for christian forum or christian forums, so the bots might be doing some damage too. Also I am using DirectAdmin with the lowest plan.
2. Could upgrading to the next VPS plan make the site noticeably faster and eliminate the lag times I've been experiencing?
3. What specifically (RAM guaranteed/burstable, discspace) should be high in case of a growing forum. Any other recommendation?
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Oct 6, 2007
How much dedicated (and burstable) RAM would one need for a community site that averages 60 signed users for its performance to be good?
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Jun 17, 2007
I wonder what does this mean. I no what a 100mbit connectivity is but what does it mean by burstable.
Does it mean that the downloading will start off really fast and then go down to my normal internet connection. What i mean is that if i download say from the microsoft.com, It will start at about 400kb/sec and then slowely progress to 260kb/sec.
With my server with in a datacenter, it starts from about 100kb/sec and then makes it way up to 260kb/sec. I am moving datacenter. So what does it mean by burstable.
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Jun 29, 2007
I'm currently in the market for a new VPS that will be used for a single website. The client had it on a shared server, and ended up having it get suspended from too many httpd connections one day. Though the 2+ months it's been up, there haven't been any prior issues, so I think there was just something on that day that people found the website.
Anyway, according to WHM's bandwidth log, it hasn't used more then 46GB in a month, so I don't foresee this account needing to surpass 100GB of bandwidth.
The amount if disk space being used it currently at 1GB but up to 3-5GB would suffice.
I've tried out Direct Admin, but I'm much more knowledgable with WHM and cPanel that if at all possible, I'd want that on it. I'd prefer not to have to pay extra monthly for a license; I'd like for it to be included in the price.
I'm not looking for full management, but just basic management (and having support that actually reads your tickets as opposed to repeating the same bs every other ticket.. speaking from personal experience with another *cough* VPS host.)
I'm looking for the price range to be under $30 a month for the specs needed.
I realize cPanel needs a bit more memory, so.. hopefully this is justifiable:
Requirements:
OS - CentOS
CP - cPanel+WHM
RAM - 128-256MB dedicated, burstable to 512MB+ (though not a necessity)
DISK - 3-5GB of disk space (obviously more would be fine if it's available within PR)
Bandwidth - 100GB
Price Range - $30 or less
I've already tried out Primary VPS, so I don't want to go there. Spry's VPS is unmanaged, and I don't want to configure the VPS myself at all (I'm lazy and I really suck at SSH commands.)
If any of you guys can offer some ideas of VPS hosts to look into, that would fit the prereqs I listed, I would be forever in your debt (or not) but I'd really appreciate it.
I just don't want to deal with Primary VPS anymore, and have been stumped as to what other VPS hosts to look into. Obviously I'm still going to search around here, but sometimes I like hearing personal recommendations...
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Jan 30, 2009
Leaseweb Three Month Review
1 ) Why this review
2 ) Ordering a Server
3 ) Things are running
4 ) DDOS
5 ) 100 mbit burstable @ 8mbit ...?
6 ) beeing d*cks
*Why This Review*
Originally the intention was to forget as soon as possible about what happened in the past three months and to move on with our new isp. To our regret, Leaseweb has besides the overall lack of service in the past months found it neccessary to kill our network connection without notice a day prior to the ending of our contract. Eventhough the impact is minimal, this gesture speaks for itself.
*Ordering a Server*
Having been a leaseweb customer directly and indirectly for several years in theyre budget segment we to be fairly honnest have rarely had any trouble ordering, nor have we had any trouble with the delivery of the purchased servers.
We experienced differently when ordering the following :
Dell Poweredge 1950
2x Quad Core Xeon L5320
16 GB DDR2
4 x 300GB SAS
raid 1+0
IP KVM card
1 x 100Mbps Full-Duplex
10 Mbps (95%) bandwith
SLA : Best Effort
OS : Debian
Ordered 09/30/2008 - payment sent immediatly
summary of the communication exchange ...
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Aug 29, 2008
For some odd reason 1and1 hasn't billed me yet and it's been beyond the 10 days it usually takes after the invoice. I currently have my billing option set to automatically get billed through Paypal. I emailed them a few times and never got a response. Is anyone else having this problem? I don't want my services to get shut down because they can't bill me.
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Aug 4, 2009
I am currently using WHMCS and am interested in integrating mobile billing (phone or sms) into my payment options. Does anyone know of a payment process that allows phone billing that can be integrated with WHMCS?
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May 11, 2009
I have sign up for a dedicated server with netdepot in the beginning of the year.
After sign up i ordered an extra hard disk and a raid card.
It was not installed as i was expecting and i ordered a 3 rd hard disk.
The overall installation procedure took some days.
The nightmare is the billing.
I had used a special price with a special discount.
The first billing came without the special price.
The second billing came without the special price and without the special discount.
They forget to charge the 3rd hard disk. I had to remember them to be able to pay for it.
They have double charged the 2nd hard disk and the raid card.
They have refunded it.
2 months after the 3rd disk has been payed they are still asking for the money in spite of all the payments have been done from the same paypal account.
The first payments were not possible to be done by their billing interface which lead to a blank page.
Some of the first tickets opened came blank to me.
In some cases i had to clean the cookies to see something and in other cases that was not enough.
Beware of their billing department.
Diana in particular has asked me 3 times for the payment that was already done. The payment was done after i have remembered them that i have a 3rd hard disk and correct by email by 2 or 3 times the amount to be charged.
I pay after all is clear but 2 months later they were asking again for the same money.
I think that they donīt keep proper records of the received amounts.
They didnīt apologize for the mess.
Just one word of regard for Sailor with whom i have made the purchase agreement and that has at all the times helpfull on solving the things with his company.
The server is nice and the price was ok as well but in 4 years in hosting business i never found such a messy billing department.
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Aug 7, 2008
let's say I tell the hosting company to cancel a server 1 day before the billing date but their policy is 2 days. now as you know i am not that tech savvy so it took a bit of time for to transfer all my files from old to new server (keep in mind the new server is still still with this company) .. as a hosting company would you allow me to cancel the server without billing me?
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Dec 15, 2008
I have with www.one.com. I cancelled a domain I had with them, but according to ther TOS on their website, that I never received with my initial order!, I was late. So, they charged me for 1 year of contract. After not paying their invoice, they have now charged me another 10 for not paying them. They also somehow threaten me to pay otherwise they will charge me more. What do you think I should do? Is any place I can seek advise? Here is their email:
"Outstanding payment of order no. 1147502.
As of 12/6/08, we have not received payment for the amount outstanding
on your order.
In order not to burden you with further costs, we ask that you pay the
amount as soon as possible. We draw your attention to the fact that you
may incur further costs if the amount is not paid by 12/21/08.
Item description: Amount in GBP:
Balance due for order GBP 22.09
Reminder charge (invoice number 2671362) GBP 10.00
------------------------------------------------------------
New total balance due GBP 32.09"
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Jul 15, 2008
I see some VPS hosting company provide whm/cpanel for around 10 bucks per month, but after I get that, do I still need to purchase whmcs to take care the billing stuff?
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Sep 2, 2008
We just got an invoice from burstnet for a vps server we never ordered. We were out of town since Friday yet this order was placed on sunday August 31st. I tried to cancel but was called a liar and that the charges will stand. Im not paying them for something I did not order in the first place. I was a reseller for them but not anymore.
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Nov 15, 2007
Im currently having problems installing WHM auto pilot billing software i get this error message Fatal error: Unable to read 5470 bytes in /home/wicksy/public_html/admin/index.php on line 0
i have uploaded all the files to the server, changed all CHMOD to 777 and tried it for a second time and still get the same message, if anyone could help me out that would be great and i will gladly offer them a months free of remote backup to our secure remote backup servers. Or can anyone recommend another good free or cheap billing software to use for the web hosting business?
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Mar 3, 2008
Hello to all my complaining against theplanet apparently to collect are very good but then you must verify that you leave your card so you make a lio having prepaid card are those that are charged across your bank, the thing that I cancelled the account I am the cancelled without giving me a lot of time and explanation is not fair levied money and then abuse the trust that this company to purchase a dedicated server.
IN SUCH Case thought that if committed a crime because they have demonstrated quite the opposite for being crooks and without any service charge, how I wonder where this money goes ($ 400)?.
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May 13, 2009
I have one server with WSI over 1 month (testing purpose). On Apr 23rd, I asked them to reload Windows Server 2003 Std. They charged $25 OS reload and $25 for Windows license.
On May 01st, I got a new invoice for server fee and $25 for Windows Server 2003 Std license. So, they charged Windows license again.
I contacted their Billing Dept. to correct the invoice so that I can make payment. No one from Billing Dept. responded us. I tried to contact Aaron, who I got server from. Aaron responded us and promised to issue a credit, but I didn't see that. I contacted Aaron again and asking to fix the invoice, but he didn't respond.
On May 10th, I got an overdue notice from their Billing Dept. I contacted them again, but no one responded.
Today, they disconnected my server.
It seems that I'm unable to contact anyone at their Billing Dept.
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Oct 20, 2009
I can't say that I can recommend CheapVPS's (VAServ) services to anyone. In the end of July, I bought a VPS from them.
Had some initial troubles with the set up - they accidently set up 2 VPS's for me and set the wrong amount of memory, but that was solved by sending a support ticket. Wanted Debian instead of CentOS, another support ticket.
In the end of August, I canceled it - mostly because I didn't need it anymore. However, September already came and I was charged for the VPS. I sent a ticket to their billing department asking for a refund, and they gave it to me, no problem there.
I go on with everyday life, until October comes. I guess I forgot to cancel the PayPal subscription for my VPS because I'm charged for it once again. I promptly cancel the subscription and fire off a support ticket.
This time, they're insanely slow to respond to this. I sent a ticket in on Oct 1. and I get a response on the 8th: they ask me for a PayPal transaction ID. I send it to them, and I haven't received any reply since.
On Oct. 15 I tried adding a new comment to my support ticket, but I still have not received any response.
Today, I try to nag their live chat salesperson and they tell me that they've "added a note on my ticket for the billing department".
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Mar 18, 2009
I've been a client of fluidhosting for around 2 years.
In terms of support, performance and reliability everything was fine during those years.
Few days ago, on the 14th of march i asked to cancel my account as i wanted to move to a different host because of price issues.
I pay to fluidhosting on monthly basis, each month in advance until the renewal date of the next month.
My renewal date is the 2nd of each month. This means that on the 2/3/09 i paid to fluidhosting until 2/4/09.
On the 14/03/09 , i asked my account to be canceled.
That's where the problems begin...
Fluidhosting says that canceling accounts should be stated --30-- days before the renewal date. This means that you can basically cancel your account ONLY on the day you renew it, and basically, as i see it, they are forcing you to pay for another month.
FH claim it's in their TOS, and indeed it is. Though i can not be sure if it was there 2 years ago or not, but even if so , i find it very unethical they "force" on you to always pay for another month.
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Jun 1, 2009
I have ihost billing script
1. When I try import accounts from server it takes long time for loading and after that I don't see anything on ihost package and I certainly add package in ihost, you can see this picture:
mo4host.net/upload//uploads/images/mo4host-2d660d7e73.jpg
2. Also I don't see all accounts on server.
3. When I chose account and submit import it also need long time for loading and after that I have this message:
No payment gateways have been configured. Please configure at least one payment gateway, then try again but I certainly configure payment method:
mo4host.net/upload//uploads/images/mo4host-f0c8b2d72f.jpg
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Feb 26, 2008
I having problem with them particular cancellation.
first, I submit an cancellation form. Then customer service wrote to me to reconsider cancel my server. So I replied my ticket and they also know I having some problem with the server that support department had wrote to me. the next day I managed to solved the problem and replied to them no need their help. A few days later when I log on to the billing system failed due to my e-mail address was not on file. So I wrote the ticket to billing department before THU 9am GMT-5 EST, Friday till sun no responded. So I wrote to support with refer to billing ticket ID and support replied to me most department like billing work only in Mon to Fri 9am to 5pm EST GMT-5. In Monday afternoon, the billing replied said my server is cancel on 07 March 08, no payment due and my billing account closed even my server is still active.
There is nothing I can do about it. If you want detail can check my web site [url]or [url] which the billing department can made this mistake for very long reply time which I not happy wrote to customer service department that I spend a lot of time effort making the server work and also other department for hard work on trying to help me providing better service to me now waiting for their reply.
I decided that you all can look a last minute visit my homepage if not a blink of an eye 7 March 08 my server will be switch off by them.
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Jun 4, 2008
My contract with Strato-hosting expired three days ago, and two days ago I got an email invoice saying that they had automically renewed my contract for three months. (of which I had no warning) and I owed Ģ53.51. I asked to cancel and they claimed it could only be done at the end of the new three month contract, which would defeat the object of cancellation, because I would still have to pay the bill.
Are they legally allowed to bill me for hosting I neither want nor can afford?
Also, as a last resort, their T&C's say that if you use their hosting for porn they will terminate the contract without notice. If I were to do that, do you think I wouldn't have to pay? I really am desperate here.
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Dec 12, 2008
I purchased a dedicated server from Iweb back in October, I was paying 134.00 a month, no setup, etc.. After 3 weeks, I decide that a dedicated server is not what I need, and cancel. I attempt to cancel, and basically have to deal with my account manager only, as no one on Live Chat, etc.. can help me for whatever reason. Iweb has a 30 day money back guarantee, I have been waiting nearly 4 weeks for a refund. During this time, I have been getting overdue notices as well as today getting an invoice that I had a "Successful Payment" to Iweb for 134.00$ (the cost of my monthly service.)
I have been in constant contact with my Iweb manager, who is "very disappointed" in the accounting department and will process the refund immediately. Now, he is going to "talk to his boss," to get things sped up.
Today, I log in to web chat to talk to him, and he is "busy," and will call me when the refund is complete.
All in all, the actual web service was good with Iweb, however, their business practices are the worst I have seen thus far. Everything is this round-about procedure which is painful to deal with.
My philosophy is, if I can pay YOU for your services immediately to get started, then YOU can pay ME just as quick. It wasnt like I could get my dedicated server started with a "I'll pay you as soon as accounting writes you check in a few weeks." Extend the same courtesy to me.
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Apr 3, 2008
Last year I tested out 1&1 for registering two domains. What a mistake.
DNS propagation takes forever. Namecheap and godaddy propagate within minutes.
My experience with billing has been unnerving.
I moved my domains away from 1&1 before the year was up. I was still billed for the renewal. I phoned 1&1 and received an email that my account was canceled & credited.
Low and behold today I received a notice from NCO Financial Systems, a collection agency that 1&1 uses, stating I owe $6.99 plus $18.95 in fees.
Going back over my records (I save everything) I see that the Credit memo I received (as an email attachment) was for only one of the domains. Yes they had billed me for the two domains even though they had been transfered away.
Thus the $6.99 allegedly still owed them.
Today I phoned customer service and explained the situation. The rep seen the invoice (on my account) for the two domains and only the one credit memo yet could not figure out what to do. I explained the situation to him three times clearly and he would take no action. I asked for a supervisor and none could be found. I will have to call back or have them call me.
He said they would not be able to credit my account for the NCO fees of $18.95 for the $6.99 they BILLED ME IN ERROR!
I am waiting to call back to speak with a supervisor.
In my eleven years of hosting this the lamest company I have dealt with. Even dreamhost had better customer service.
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Sep 27, 2008
Recently noticed this new product from Plesk, that looks like Modernbill, so I was wondering if anybody is currently using it.
If so, would you recommend to have installed it a VPS?
How much does it cost?
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Nov 9, 2008
I have been in contact with WHMCS but i still cant seem to work it out properly.
What i am trying to achieve is, for not to do prorata billing and for the customer only to pay for what is rest of the month.
AND
to make all due invoices be sent out on the 1st of every month and give customers 5 days to pay the invoice before late fees will be applied.
To get this done can someone tell me what i set these options at please?
Charge Next Month - This section is in the pricing section of the item.
Prorata date - Do i set that if im not going to be doing prorata billing?
Invoice Generation - What day do i set this to to achieve what i want above?
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