Should You Give Your Password To The Support Agent
Apr 6, 2009
My dedi host, was having all sorts of problems with simply just setting up a box, taking them roughly a week, and I'm still waiting for a resolution.
Anyhow,
Windows validation failed, I contacted them to open up a ticket, They wanted the password to root because I've changed the default password they gave me, so I gave them the password
(1)Should I not be doing this, or do you have to give them the password when they ask.
(2)Can this have been resolved without giving them password to root.
They said it'd be resolved in an hour, I emailed them back and they said they'll email me when it's done. But they've closed off the ticket.
(3)Issue hasn't been resolved, how's anyone going to be working on it if the ticket is closed? Shouldn't that ticket be left open till the issue is resolved?
Wow I'm so green behind the ears with all this stuff.
I have VPS's with two companies that have managed/semi-managed support (depending on how you define it) and rely on them for a fair amount.
Whenever submitting a support request, I have to submit my root and cPanel passwords. Do people in my situation leave their root password as they would normally and just changing it however often they would if it wasn't given to support? Or, do you change your root/cpanel passwords before making a support request, and then change it back after the ticket is closed?
No offense intended to either of the VPS companies or their personell (that monitor WHT), both have been great. But, the reality is that I take it everyone at the company that has access to submitted tickets now have access to the root password, and since as a customer, I don't know when there has been employee turnover, that seems a security risk.
So, I am curious how others handle this. Not really sure if this belongs here or in the VPS forum, but since it could apply to any type of server/hosting account, I figured it belonged here.
I have recently leased Kayako support suite and I have not been able to get email piping to work. They have asked several times for the root password of my dedicated server and I have denied it. They now tell me they cannot help me if I do not provide them with the password. I find this very ridiculous since I know it is not safe to give that password. Is it advisable to give them the password and then change it after they get kayako working? What risks would I be going through?
There's a bot that's taken to trolling my site. I'd like to block it.
1) Is there a relatively straightforward way through cPanel that I can do this?
2) Failing that, via adding some code to a page on my site (I've seen some code when googling on the 'net, but I'm new to this, and don't even know where such code belongs. As far as I can tell, depending on the bot, sometimes severe measures may need to be taken. However, from my limited reading, it seems that appropriate editing of .htaccess might do it.)
I have a SSG-320M I manage, and would like to know if I can block traffic to our web servers based on the user agent hitting us? I know user agents that keep using more and more IP addresses to crawl us, one already taking up some 30 or 40 addresses under my policies and its a pain to identify these by hand and keep updating the firewall every few days to add new IP addresses for them. Is there somewhere I can add part of the user agent I do not want to ever see again? Right now I do this by having a policy at the top saying "BadBotsGroup" is denied. But I want to deny anyone with a user agent "OneUserAgent" or "SecondUserAgent"
It seems so important and simple, but I do not see anything about being able to do this. Thanks for help and pointers. Right now we have special code at the top of our sites that blocks these bots, but I would much rather do it in one location at the firewall.
how can i block this user agent through mod_rewrite "Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1)" and is this agent will affect all the IE 6 users ? and whats is the difference between the one above and this one : Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; InfoPath.2; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30)?
I've setup my ssh to login with keys and passphrase. I would like to do away with passphrases by using agent forwarding. Putty uses Pageant to store private keys, bu from all the tutorials I can find, it's a windows based feature (to add private keys). I've also tried to use ssh-add (a different agent), but it has trouble recognizing my private key passphrase (made with putty). I know the private key is working because I'm able to use use ssh without a password, just the phrase.
What's the best way to do this? Is there a putty pageant command line that I don't know about?
I'd like to upgrade my server from Ubuntu 12.04 to Ubuntu 14.04. The idea is to migrate my actual server (S1) to another one (S2). Then, format and install ubuntu 14.04 with Plesk on S1, and finally migrate the data from S2 to S1. Is it a good solution? Is it possible to do this using only one server? I don't know if I can do it making a backup, install Ubuntu 14.04 and then, restore the data into the server.
However, I have a problem with the migration agent. When I go the migration page, the migration agent tries to update itself and it keep at 0% forever (I attach an screenshot).
Unable to read apache features from the service node: [Sat Jan 10 12:25:03.013856 2015] [so:warn] [pid 32541] AH01574: module actions_module is already loaded, skipping [Sat Jan 10 12:25:03.014058 2015] [so:warn] [pid 32541] AH01574: module auth_digest_module is already loaded, skipping [Sat Jan 10 12:25:03.014694 2015] [so:warn] [pid 32541] AH01574: module authz_user_module is already loaded, skipping
today i changed the password for the admin panel for a customer (username eg. mylogin). 10 minutes later he called me and said that he cannot get into his emailaccount anymore. Checked the password and saw that the emailpassword for his emailaddress (eg. mylogin@mydomain.com) is now the same from the admin panel login. So i changed the emailpassword and checked the admin panel login - it now has the emailpassword. What a mess.. I'm running Plesk Panel 11.5.30 MU47.
I am trying to make a free shell service, and i was wondering if it was possible using a FreeBSD VPS, with CPanel, and additional IPs. Or would a dedicated server be required to do that?
I've sent in for my refund over 7 days ago and still nothing. I've also got a ticket here which hasn't been replied to within 72hours. Pc-Core just give me my refund all I want is my money. I'm sorry you might be busy or something but just give me my money.
I've been waiting forever you should just give me my money!
I got a dedicated server running, which is administered by DirectAdmin, which I mainly use as a mysql server. Now my question would be, what would I do to give all resources possible to mySQL? I mean I donīt wanna take down directadmin and setup mySQL only, so I want to keep directadmin but give almost all server resources to mySQL?
What I did so far is adjust all tables, do indexes and stuff.
The background is that at certain times I face server loads of 40 caused by many external servers of mine querying the mySQL database on the server I am talking about.
So while the load is mainly below 0.1 it sometimes goes up to 40. So this peak I wanna slow down a little bit by giving all resources to mySQL. To say that beforehand splitting the queries from external servers is not an option - they all need to be done at the same time.
So I would really be interested and thankful in what you would advice to do to optimize the mySQL service?
Speaking from personal experience only, who are the good, helpful hosts, who can give a reseller account, with servers physically located in the UK, giving 20Gb Bandwidth and 1Gb Disk space, has excellent email support (in English!!!!!) within 20 minutes of sending the email, full access to Cpanel including access to HTAccess, all for less than 20 pounds a month.
The'v changed their homepage design and this time I personally think that the old design was a bit better than the new one,This one might work In terms of performance but I personally think that the new design might not work out pretty well.
I've been with JaguarPc since 1999 and I just realized that through all my years here I never gave them a shout out. These guys are very helpful and it's amazing the type of service they offer for the money. I have 2 virtual private servers with them and absolutely no issues. They manage the entire server for me for $33.95 a month. So if anybody needs good hosting:
I know nothing of server management, nothing about how to manage my VPS Can't even install a simple software and do not know how to secure my VPS on the other hand I am so busy I can't learn at least for a few months have trouble
I've got an older "Super Server P4" series server @ ThePlanet - it's been a great box for years. We recently upgraded php4 to php5 and did a mysql upgrade as well. Ever since, randomly, without warning, Apache stops terminating connections, so the max connections fills up, and httpd won't respond. Apache doesn't stop running, it just max's out and stops accepting new connections, so customers assume the server is "down", although email/FTP work fine.
The server never crashes, the loads stay down, but httpd just fills up and won't accept more connections. We can't increase max connections (we actually DECRESED IT), because they'll just keep piling up, never terminating, and then ultimately, it will crash the box.
My admin has worked for nearly 2 weeks trying to figure it out, and Scott (AtomicRocketTurtle) and his team have been evaluating it for about a week - it's happened 3x in 2 days ... last night, httpd quit responding for about 7+ hours and since we didn't have httpd monitoring, we never knew until the office opened this AM and I had two very angry customers. Scott suspects it may be some rogue application that triggers it that didn't affect it prior to the php5/mysql upgrades.
Both Scott and Parm, my admin, have about thrown in the towel and are recommending we retire the server and migrate to a new box.
It's older - much older .. I'm pasting specs below, RHEL3, Plesk 7.5 .. but just wonder, before retiring an old server that was RUNNING GREAT prior to the upgrade, maybe someone has seen this happen before?
If so - PLEASE LET US KNOW before I spend the $$$ on a new box.
I'd like to give my username on my server permission to access g++ to compile custom C++ programs. I know I can just su - and compile as root, but I really don't like that.
What do I need to do to allow ONLY my username permission to do that?
