Should You Give Your Password To The Support Agent
Apr 6, 2009
My dedi host, was having all sorts of problems with simply just setting up a box, taking them roughly a week, and I'm still waiting for a resolution.
Anyhow,
Windows validation failed, I contacted them to open up a ticket, They wanted the password to root because I've changed the default password they gave me, so I gave them the password
(1)Should I not be doing this, or do you have to give them the password when they ask.
(2)Can this have been resolved without giving them password to root.
They said it'd be resolved in an hour, I emailed them back and they said they'll email me when it's done. But they've closed off the ticket.
(3)Issue hasn't been resolved, how's anyone going to be working on it if the ticket is closed? Shouldn't that ticket be left open till the issue is resolved?
Wow I'm so green behind the ears with all this stuff.
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Jan 30, 2008
I have VPS's with two companies that have managed/semi-managed support (depending on how you define it) and rely on them for a fair amount.
Whenever submitting a support request, I have to submit my root and cPanel passwords. Do people in my situation leave their root password as they would normally and just changing it however often they would if it wasn't given to support? Or, do you change your root/cpanel passwords before making a support request, and then change it back after the ticket is closed?
No offense intended to either of the VPS companies or their personell (that monitor WHT), both have been great. But, the reality is that I take it everyone at the company that has access to submitted tickets now have access to the root password, and since as a customer, I don't know when there has been employee turnover, that seems a security risk.
So, I am curious how others handle this. Not really sure if this belongs here or in the VPS forum, but since it could apply to any type of server/hosting account, I figured it belonged here.
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I have recently leased Kayako support suite and I have not been able to get email piping to work. They have asked several times for the root password of my dedicated server and I have denied it. They now tell me they cannot help me if I do not provide them with the password. I find this very ridiculous since I know it is not safe to give that password. Is it advisable to give them the password and then change it after they get kayako working? What risks would I be going through?
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XXX<? echo "w0000t"; ?>XXX
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Here is the exact code I have in my .htaccess file:
Code:
AuthName "Test"
AuthType Basic
<Limit GET POST>
order deny,allow
deny from all
allow from 192.168.1.
</Limit>
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ERROR: Service_Agent_Exception
Unable to read apache features from the service node: [Sat Jan 10 12:25:03.013856 2015] [so:warn] [pid 32541] AH01574: module actions_module is already loaded, skipping
[Sat Jan 10 12:25:03.014058 2015] [so:warn] [pid 32541] AH01574: module auth_digest_module is already loaded, skipping
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[Code] ....
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<?xml version="1.0" encoding="utf-8"?>
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</message>
</object>
</execution-result>
Resolve -> only reconfigure domain. How can I automatic fix this problem?
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[url]
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Nov 26, 2007
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Apr 19, 2007
I've got an older "Super Server P4" series server @ ThePlanet - it's been a great box for years. We recently upgraded php4 to php5 and did a mysql upgrade as well. Ever since, randomly, without warning, Apache stops terminating connections, so the max connections fills up, and httpd won't respond. Apache doesn't stop running, it just max's out and stops accepting new connections, so customers assume the server is "down", although email/FTP work fine.
The server never crashes, the loads stay down, but httpd just fills up and won't accept more connections. We can't increase max connections (we actually DECRESED IT), because they'll just keep piling up, never terminating, and then ultimately, it will crash the box.
My admin has worked for nearly 2 weeks trying to figure it out, and Scott (AtomicRocketTurtle) and his team have been evaluating it for about a week - it's happened 3x in 2 days ... last night, httpd quit responding for about 7+ hours and since we didn't have httpd monitoring, we never knew until the office opened this AM and I had two very angry customers. Scott suspects it may be some rogue application that triggers it that didn't affect it prior to the php5/mysql upgrades.
Both Scott and Parm, my admin, have about thrown in the towel and are recommending we retire the server and migrate to a new box.
It's older - much older .. I'm pasting specs below, RHEL3, Plesk 7.5 .. but just wonder, before retiring an old server that was RUNNING GREAT prior to the upgrade, maybe someone has seen this happen before?
If so - PLEASE LET US KNOW before I spend the $$$ on a new box.
Current box's specs:
CPU GenuineIntel, Intel(R) Pentium(R) 4 CPU 2.80GHz
Version psa v7.5.4_build75060118.18 os_RedHat el3
OS Linux 2.4.21-47.0.1.ELsmp
RAM: 1GB, with 2GB swap
apache 1.3.31
bind 9.2.4-20.EL3
coldfusion Component was not installed
coldfusion-support 7.3-2.96.128
courier-imap 3.0.8-rhel3.build75050824.12
drweb 4.32.2-rh7_psa
drweb-qmail 4.32-rhel3.build75050824.12
frontpage 5.0.2.2634
httpd 2.0.46-61.ent
jdk 1.4.2
logrotate 3.7
mailman 2.1.5.1-25.rhel3.7
mod_perl 1.99_09-10.ent
mod_python 3.0.3-5.ent
mysql 4.1.21-2.rhel3.art
perl-Apache-ASP 2.57-rhel3.build75050824.12
php 5.0.4-13.rhel3.art
phpmyadmin 2.5.3
phppgadmin 2.4.2
postgresql 7.3.6-7
postgresql-server 7.3.18-1
proftpd 1.2.9
psa 7.5.4-rhel3.build75050824.12
psa-agent 1.3.2-2_psa7.1
psa-api-rpc 7.5.4-rhel3.build75050930.11
psa-bu 7.5.4-rhel3.build75050926.17
psa-horde 3.0.5-rhel3.build75050824.12
psa-imp 4.0.3-rhel3.build75050824.12
psa-logrotate 3.7-rhel3.build75050824.12
psa-manual-custom-skin-guide 7.5.4-rhel3.build75050824.12
psa-migration-manager 7.5.4-rhel3.build75050930.11
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psa-qmail 1.03-rhel3.build75050824.12
psa-qmail-rblsmtpd 0.70-rhel3.build75050824.12
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psa-tomcat-configurator 7.5.4-rhel3.build75050824.12
psa-turba 2.0.3-rhel3.build75050926.17
qmail 1.03
rblsmtpd 0.70
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SSHTerm 0.2.2-rhel3.build75050824.12
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