PowerVPS Has Been Wonderful!
Aug 12, 2007
I wanted to give a small review on my stay with PowerVPS.com. I have had no problems or issues with them since I have been with them for ( I think 4 months. ) The support is always there to help. They have been quick about everything I have needed. I am very thankful and glad I chose them when I did.
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Sep 26, 2008
I started on the smallest plan, Grew out of that and moved to the highest plan. They helped my move all my clients sites over with no downtime what-so ever.
My Website is: [url]
Once in a very great while I have an experience in the web hosting world that merits talking about and this is one of those times. I am consolidating a few mixed hosting accounts onto a dedicated server and will no longer need some of the hosts I had been with. A few months ago I obtained a VPS with hostpenguin.net to sort of "test drive" since I had experience with Linux dedicated servers before but a VPS seemed like a possible alternative for my upcoming requirements. The VPS was setup very quickly, especially considering I neglected to put in the requested domain name and they had very graciously notified me of the fact. The next few months were uneventful which I believe is what we all wish for as far as our hosts are concerned. I recently decided it would be better to grow into a dedicated server than to grow out of a VPS.
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Nov 2, 2007
The next step was to notify them that I needed to cancel my VPS and since I had just paid for the next month I would like to terminate at the end of the next month.
Additionally I had added enough funds for a credit balance of almost $30.00 (convenient for those of us who worry about forgetting a payment). My notice also mentioned to them that there were no service issues that prompted my cancellation but rather my plans had changed. The response was prompt, professional and gracious. About 10 minutes later my credit balance had been refunded. To top it off I received this message:
"Its been a pleasure to have you as a client and we look forward in doing possible business with you in the future. We plan to open up our dedicated server line around January 2009. I have also refunded your account current remaining credit and you should notice it in your paypal account. If you ever have any further questions or comments please be sure to let us know. I would like to wish you the best of luck in your future dedicated hosting server!"
I'm pretty sure they are a small hosting company and I certainly hope their customer care philosophies don't change as they grow. I look forward to their dedicated server offerings next year. I almost regret I didn't have a service issue since I am unable to report their response but I would find it difficult to believe it would be anything less than excellent. I am probably also a little more enthusiastic about this since I just spent a week getting the runaround from another provider I had cancelled with as part of this same consolidation.
FYI I have no association with hostpenguin.net other than having had the VPS with them.
Some hosted sites there are rgmarble.com , montecarlocasinochips.com , and legendarycasinos.com .
I'm very sorry if I sounded to you as "an ad", or as propaganda. That was not at all my intention. If I looked too enthusiastic it was just because I'm extremely happy with Zone.net.
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Apr 30, 2007
Bryon, I'm glad you also knew Webcinch, which was the only decent and great host I had before I found Zone.net. They had a severe health problem and had to close down, but that was heaven and from there I went non-stop to hell, to a place called Hostnine (and I don't even want to talk about them). Thank God, from that awful experience I went back to heaven when I found Zone.net.
If anyone would like to see who we are please take a look to our portfolio, though not updated for nearly a year: [url]. Though not updated, you will see about 120 websites designed by us AND OBVIOUSLY HOSTED AT ZONE.NET. We have another 20 websites which we still have not entered at our portfolio.
Believe it or not, we even have a site IN ENGLISH! But please do not criticize my English ( lol ). Please goto www.Truedoctors.com which naturally is also hosted by ZONE.NET.
If anyone wants to ask me something you may send me an email to email@example.com
I'm so glad I have helped many of you by sharing at this great forum my excellent experience with Zone.net.
I have rented PowerVPS servers for a couple of years now. In fact, I have a special XMS setup and one VPS.
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Jul 20, 2007
Up to now support has been excellent. But man...over the last week there have been so many problems, and even attempts to brush me off with shoddy tech support.
Could it be they have grown too big too fast?
Over the past few weeks I have been having problem after problem. What worries me is that 2 seem to get fixed then pop up again a week or so later.
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Jun 24, 2007
-server compromised because of an apparent OS vulnerability
-hours and hours spent removing malicious code from .htm pages
-message in forum from tech support that new OS used to rebuild servers
-server rebuilt, but on same OS as before
-tech advises that if I want to be safe, VPS should be rebuilt on newer OS
-email is down server wide
-tech fixes squirrel mail, not popmail
-I report email still down, and different tech fixes
-email down a week later
-I change password to WHM after server compromised
-suddenly I can't logon
-tech fixes the problem
-today again, I can't logon
A number of questions go unanswered .. several tickets never closed.
On occasion I have mentioned problems with PowerVPS. It seems only fair that I give everyone an update. Since switching to a VPS account (several months ago) I have been very impressed. While it has meant a much bigger load for me and a steep learning curve, I now have a server that I can configure to my liking and the support could not be better. I am very very pleased with the service and the amount I have learned from the support staff at PowerVPS. I would now recommend them highly.
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Sep 25, 2007
Today, i will tell you the history of last 2 years which includes some good providers and what are their pros and cons, and if they can improve those things then everyone will benefited.
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Oct 26, 2008
First i launch my website on shared hosting and I choose site5 for that, due to exciting pricing and features but actually features (rollback) doesn't work well and they have taken back by site5 but on my server there is some problem and that's get restarted in 10 days and downtime was around min 1 hour. But after various complaints they reduce the load on that server and then no looking back but site5 customer service is simply ok, get a response in 6-7 hours. But after 1 year load on my site increases and they asked me to please move on VPS because we can't handle so much load.. I paid them on yearly basis and they refund my whole money of the second year which i already paid in advance.
Then my second hosting service is PowerVPS, no doubt when you move from shared to VPS you will get better performance but actually I am getting the best server performance..? I have no idea because speed little bit improved and looks no other problem and i think i am getting the best after paying $120 per month when for shared service i am giving same amount for a year. But actually on PowerVPS i am hosted on lowest performance server when i am on the highest paying plan and that is revealed by the customer executive after 6 months stay. The problem with PowerVPS is the admin is very rude and can't listen to you but customer service is very helpful and gives you very prompt reply and help you in every matter. PowerVPS servers are also very prone to hacking and this can you check by searching on WHT, and they always replied server is hackable due to your script but no idea which script.. quite interesting :-) When server hacked and asked them to backup the server then they charge $85 per hour for backup your data which is too high and billing time was also not accurately logged. But in my plan 600GB bandwidth is allowed and 1-2 times i gone till 700 GB and they didn't charge anything, that's really good.
Now from last 2 months i am with SolarVPS and want to say this is one of the best i used till date and if they improve 1-2 things then probably i will be solarvps customer for long time. After transferring of data on solarVPS, many members of my site asked me what you have done on site... site is too fast now. Which is never said by anyone before when my site on powervps and my site is graphics heavy. The price is also half on solarvps in comparison to powervps. And like to mention admin is very very helpful. On some matters which i arise to check the customer service, they totally denied to do but after talking to admin the customer service done that task in a few minutes. Response from solarvps is also very prompt. But few things i didn't like about solarvps and hope they will do anything...
a) If server goes down for any reason then they must post in the forum about what's the problem but they didn't do, like few days before server goes down, even solarvps site is also not opening but actually don't know what is the problem... except some server problem.
b) They asked you to buy a extra bandwidth in advance @.25 per GB, but how anyone can calculate if they required more this month or not like on my website sometimes i used 400GB and sometimes 600GB without doing anything extra. Secondly they say otherwise we will charge $.50 per GB for overusage but customer service said when you touch 600GB then account will be blocked and have only limited access but admin said account will not be blocked and we will charge on overusage but actually don't know what going to happen because both giving different answers and also not have a bigger plan. So, why don't they give + 50GB on every account (or on client prompt payment records) and asked the user to take action within this 50GB otherwise we will blocked the access and if month finishes within that 50GB then don't charge anything. Hope they will do something soon because i am looking for a plan which gives me same service and price with better bandwidth, but i like to stay with them if they do something.
Currently i am also using hostgator.com for another website and no doubt customer service is very good and online availability at every time its awesome. If looking for shared hosting account then they are must look.
PowerVPS - 2.5 Star because of admin rude behaviour, charging high price and don't give the server as per their cost and inform the user that they are on the best config .
SolarVPs - 4 Star for nice behaviour by admin and wonderful performance by server. If bandwidth problem is solved then 5 Star.
Last month i have problems and outgages with a node in powervps vz45 in the 205.234.106 .20 and in other threads i mention previously that server.
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Oct 25, 2008
Last 1 october, node have a rare problem and they say in a few days they move accounts to other node.
Because a SERIOUS Problem with my personal life, this last week i dont get backups, and wednesday a thief in house stole my mobile HD (without passswords and ciphered).
The Friday my VPS crash.... and three days later they are restoring the backup... and None of the 140-180 sites yet online.
I read in other thread a more problem about they laterly, but for me is near fatal, because 33% are my best customers (i plan to migrate to other host the server the 15 of the month but for the personal thing i cant.
88 USD monthly and three days to recover the Nodes ?
No way, as soon as possible i go to liquidweb.
The downtimes in powervps still stay.
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May 18, 2008
In the forum here i put a story about when i was changed to vz45 from vz69 some months ago and the problem is growing. One month ago, around 1/oct, was a half day.
Yesterday i detect a problem at 08:40 am aprox, and they are working in that but something is AWFUL here.[url]
A partner and I are in the beginning stages of consolidating our website operations.
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May 17, 2007
I have a managed dedicated server account with Liquid Web whom I am extremely happy with. I have been with them for about 4 years and have nothing but good experiences with them. They have always been there for me.
My partner is with PowerVPS. He is just as happy with them as I am with Liquid Web and has nothing but good things to say about them and their services.
With that said, we only need one. I have compared the plans and prices for fully managed dedicated servers on both sites and it does appear that Liquid Web is slightly more expensive between the two for similar specs. However, the most important issue with me (as well as my partner) is not price...but the level of support we get for the price.
What other factors can any of you provide about either Liquid Web or PowerVPS that we may have overlooked in the comparison process?
I meant to do this a long time ago but just got around to it. I originally signed up with PowerVPS due to all the good reviews that I found here on WHT. I have been with them for a little over a year now and could not be any happier. I have the biggest VPS plan they have. Yesterday I purchased another VPS for a small project.
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Jul 10, 2007
Their support is top notch, most questions get answered within 2 - 30 minutes of being put in. Their tech support is knowledgable and usually have the problem fixed before I even realized they have responded back to my ticket.
Im not going to make this very long I just wanted to say I have been with them for over a year now and would not go anywhere else.
Thanks PowerVPS for the excellent service and support!
I am with powervps for more than 2 years, but in the last month all the good service and the uptime from the past has disappeared.
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Jun 19, 2007
I have 3 VPS accounts, all in diferents servers, and in this last month all three accounts were having lot of problemas, specially one of them, that was more than 15 hours down, and now is down again, and it looks like they take a while to be up again...
I ask to the support about this problems, but i donīt get any convincing answer. I think that they have a big problem with the stability of his systems, and i donīt know why.
I arrive to this forum looking for the experiences of other costumers of powervps this days to see if I am the person with worse luck of the world or if it is a global problem of powervps.
i solicited a suport resquest 24 hours ago because exim start problems, and solicited a backup restauration, the suport of powervps very slowli 24 hours after not solved the problem, not restaured my backups, blocked my ssh acess, and uinistalled my sql server.
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Jun 13, 2007
im very dissaponted.
now i no have ssh acess to try solve my problems , the support no answer and i loose my clients.
I am currently with powervps.com and have there cpanel-1 package, Though i need to move up to a faster vps, though the packages powervps are quite steep from there first package.
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May 22, 2007
So is there anyone that are reliable and good uptime?
I chose PowerVPS due to their west coast IDC's proximity to Asian networks, where much of my traffic comes from. The IP provided in pre-sales confirms the connection from Asia to the San Jose IDC. However, now that I'm all set up, all connections from Asia and the west are routing to their east coast IDC in Virginia. Not getting much help on this in tickets with them.
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Apr 30, 2007
Does anyone here have a PowerVPS server that is actually in their west coast IDC?
Stumbled across the forum while searching for a vps plan..
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May 18, 2007
I currently run a dedicated server, and i'm sick of managing the whole thing via command line. I'm after something I can easily manage my many domains (6 all up) some that are pushing in excess of 3million hits a month..
I'm looking at powervps linux cpanel power2 plan, or titanium plan from future host..
I'm after a fair bit of bandwidth, at least 512mb of ram (preferably more) since I run a few tomcat applications, cpanel with whm. But really, I just want everything set up out of the box, mail servers, binddns, etc. etc I'd reinstall php and mysql as i'd want 5 and 5.
I'm a client in powervps since april 2006.
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Oct 7, 2007
10GB Disk Space
150GB Monthly Transfer
384MB RAM guaranteed
$45 per month
well, they have a good support, never been in problem with them.
but now, i'm starting getting some faills, i asked them, they said "memory is not enough, you need to upgrade"
I have just 10 sites, used about 30% of disk space.
I can't pay $85 / month (next package) for 10 web sites, i think this is a mistake.
I'm thinkin to move up, looking for a good provider, small vps 15-20 GB space or just a reseller.
my budget ($30 - $45 a month)
So what do you think..?
I want to get the best available thing out there...which means:
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Jan 13, 2009
-FULLY managed support
After reading reviews I came down to Liquidweb, PowerVPS and JaguarPC. Liquidweb seems to be the most estabilished company, PowerVPS totally specializes in VPS solutions, and JaguarPC hmm they are certainly the cheapest of these 3.
Is anyone here still running one of the "old legacy" cPanel vps plans from PowerVPS?
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Oct 9, 2009
I`ve have had one for almost three years now, I was lucky enough to get one on a really sweat deal. Not often powervps offer specials so I snapped one up.
The server has run flawlessly, however I`m starting to realise the hardware and indeed software on these VE`s are probably getting old now. I recently ran a benchmark which scored 22!
Just reluctant to upgrade to their newer 64bit HSPC plans, I will lose out in diskspace, ram allocation and bandwidth, plus I will lose my 50% lifetime special.
Trying to decided whether it is worth keeping this old vps going owing to the fact the hardware and software is getting dated. CentOS 4 is the last version they can install on these old VE`s.
Anyone else still running an old plan with powervps?
I decided to post a short review regarding PowerVPS. I've been with them for almost 4 years, and it's been great.
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Aug 31, 2007
After terrible experiences with some reseller accounts, I decided to get my own VPS.
Truth be told they were a bit pricey when I signed up but I decided to try and see if their support was as great as everyone was saying, and at that point I reached the conclusion that peace of mind and tranquility are more important to me.
I must say they are great and it was the right choice. Very fast and knowledgeable support, always taking care of everything, answering requests that sometimes were related to third party scripts or settings. Overall it was an amazing experience and I would recommend them in a heartbeat. In almost 4 years I can recall just one major downtime and that's because it happened recently otherwise I'd have to start searching the closed ticket logs to refresh my memory regarding the last time I had any problems.
I have really been blessed with a great and stable VPS provider, and for that I thank everyone here who have shared their experiences regarding PowerVPS.
I decided to post this review now, because soon I might be moving my VPS somewhere else and decided that before I go maybe others will find this review useful (like I found other reviews in the past). The only problem now is that I'm paying $84.50 for a VPS which comes with Fedora Core 2 (which is pretty much outdated), 20GB of disk space and 768 MB RAM. Right now, this is lot over the average price of other really good providers like ServInt, KnownHost, WiredTree. Taking into account the current economic situation and the fact that I don't make any money from the VPS, I cannot afford them anymore.
However a really big thumbs up for PowerVPS and for the quality of their hosting and their support.
The site I currently host with them: [url]
I have been with them for 1 year and 4 days. I could say, everything was great even I got some problems at the first month, but after that, everything was going smoothly.
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Sep 22, 2007
1, Uptime: 99,999%
2, Support: 10/10.
I would like to thank their support team a lot. They helped my site grows with stable server. The respond time is about 30 minutes in average and even it is a stupid question. They are very polite and quite friendly. When I got problem with database, they tried to restore and helped me to fix the database, even it is not their job.
3, Speed: 9/10. Because the datacenter is based in US, we are in Japan and Vietnam, so, the speed is not so fast, but acceptable.
Unfortunately, my forum now needs at least 512MB RAM, but their power-2 is too expensive for me to upgrade so that I can not stay with them.
I am very happy and pleasant about their service. I strongly recommend powervps.com. They are one of the best vps I have ever used.
I'm a PowerVPS client. I have 3 VPS servers with them, CPANEL POWER-1, POWER-2 and POWER-3
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Apr 11, 2007
I was very satisfied client, until today. Let me start from the beginning.
Websites on one of my VPS servers (POWER-2) were loading really long, even logging in to cPanel/WHM took me like 8-10 seconds. I didn't use this VPS before, I contacted tech support and they said MySQL and Apache were set to default and have to be optimized, so they did optimize it. I've copied same website to 3 servers. Performance on POWER-1 and POWER-3 was great. I decided to try if that apache/mysql optimization really helped and test it for couple days to see if I got the same problem. After couple hours I got back to them becase performance on POWER-2 was still horrible. Couple hours later, I got an email saying that this issue has been resolved. It said "there was a VPS on your node that was using up excessive amounts of CPU cycles". Until today I was sure that VPS uses "EQUAL CPU SHARE". If other VPS's owners can affect performance of our VPS server, and memory or CPU is not equally shared, what's the point of using Virtual Dedicated Servers over cheap low quality shared hosting accounts? Does PowerVPS lie to us or I misunderstand idea of VPS?
After reading and researching here on WHT I thought powervps sounded like a good choice, especially after some good email correspondance between myself and Rob.
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Oct 1, 2007
Unfortunately I'm off to a bad start:
I sign up, pay the first month and get the confirmation phone call. I then receive a welcome email with my ip's and how to access directadmin and other bits and pieces.
I send my first support ticket in - I cannot access directadmin at all via FF or IE via 2 different ISP's.
The ip is changed for directadmin (no explanation as to what the problem was).
I can now get access to the main directadmin menu but I can't use any links without the login screen reappearing and most of the time my login credentials are not accepted.
Another support ticket sent and reply email informing me that the issue was a permissions issue on directadmin and that it's rectified (it isn't rectified but at least an explanation was sent).
I had hoped for better, especially seeing as these are initial setup/default configuration issues that should not exist.
I'm disappointed that I've experienced these issues already and my gut feeling already is not a positive one.
It seems support is good, but as above, these initial issues should not exist, after all I want to get on and start putting sites on and start using the VPS but I'm being delayed.
i decide to get an vps ...and i saw two good company ( powervps and modvps )
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Aug 11, 2007
i saw modvps is low prise than powervps ...
but i ask about support for them and give me a degree for hole service?
Can you guys share your experiences with PowerVPS & JaguarPC.
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May 15, 2007
Which do you think is better in terms of service and support.
My previous hosting was with servint for 1 year and after that I was looking around to find a better or more powerful vps solution.
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Sep 14, 2007
There were three hosting which I was keen on :
Servint was excellent, but I like to try something.. what I heard was steadfast have more superior network.
While I was browsing, PowerVPS come-up with a promotion which I can't refused, hence I took the PowerVPS-3 deal straight away...
3 months So far:
1. Network has been really good (Fantastic)
2. Server... there were some problems where my server load went up to 50 and the support people help me fix this.. apparently this is due to one of the VPS node having some issues.
3. Support... Top-notch... very fast and friendly.. I like to personally thank John, as he has made my server running much better.
4. Price.. well I got the deal which I think was the best in the market
As result I am seeing my business picking up very quickly in the past 2 months and again I like to put this review out so people can decide who they would use based on other people experience.
Go Power :-)
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Jul 21, 2007
I moved over to Power VPS after having been on shared hosting at my first provider for 4 years. Basically, they were overcharging me like crazy. Then I had a very brief false start with a big name hosting company. They didn't answer my very first ticket "My SSI includes are not working" for 2 days. By that time I had already been spooked and signed up with PowerVPS.
I got a 256 mb "Managed" VPS with CPanel plus a few extra IPs; and the signup process was painless. With one or 2 exceptions everything seemed okay. I heard a few comments about my sites being slow, but no other problems.
Things went well for the first year or more. Tickets were answered promptly, and because I was serving just my own sites (not reselling), I encountered very few problems. One that did arise and perhaps should have been a signal of what was to come. I honestly can't remember the issue, but when support told me that if I wanted such-and-such to work I should log in as root and modify some obscure (to me) *.ini file. I didn't want a dummy like me poking around in the nether regions of my server. After voicing my concerns, a tech went ahead and edited the file.
As time went on I noticed that more and more I had to explain my problem issues more than once. It appears that when an email ticket is escalated, the details from the previous email do not go along for the ride. I occasionally had to explain and/or clarify the problem a number of times. In fairness, some of the problems may have arisen from my non-tech descriptions .. but! .. what should PowerVPS expect from folks who rent a "Managed" VPS?
I had a problem with my site email not working, so I submitted a ticket. The answer I got back was from a tech informing me that email was working no .. and had tested it. The problem was he had turned on and tested "Squirrel Mail".
Getting the regular email working took several more tickets with occasional shards of information/advice coming from different techs. There was no 1 definitive answer.
On 2 occasions, someone changed the password on my WHM.
A couple of months back I got an email telling me that PowerVPS would be doing a kernel upgrade on the server. (I honestly believe that, at that time, management already knew about the <iframe problem with a number of servers). Okay, so we were down for an hour .. fair enough.
Then I noticed some malicious (iframe) code in on a page. I alerted support. They told me the entire server was infected and would have to be rebuilt. According the the info I got, Fedora 2 had a vulnerability.
Now begins the insanity.
Removing all that malicious code from all my sites (and Apache man pages), ten uploading again took more than 8 hours. Rebuilding the server took almost 7 hours. I was glued to the forum reading, "We're working on it," messages until I couldn't stay awake any longer. Next morning I woke up to find all my sites still off line. A support ticket informed me that all was well with my server .. and had been for 8 hours.
"No it ain't!" It turns out that an Apache module had been installed wrong.
Come on folks .. check your work!
Then I started reading about more servers on PowerVPS being infected ans asked support what was going on. They still had the infection.
They had rebuilt the servers with Fedora 2 yet again!
A long frustrating email to management resulted in an admission that my server had been rebuilt wrong. The only recourse I had was to backup my files (not a CPanel backup), let them rebuild the server, then reload everything .. including setting up and loading a number of mySQL databases.
So about that ime PowerVPS had a sale going. The only way existing customers could benefit from more ram, more space, more bandwidth was to upgrade to a bigger new server.
So I asked about upgrading but to a DirectAdmin Control Panel and they said fine .. but I either had to backup and upload, or pay for 1 months backup space. They pointed me to a script that "might" work for a CPanel to DA restore.
C'mon guys .. I've been here 2 years, had all sorts of problems that were your fault .. twice .. and you want me to pay for what most hosts would do for free?
"Our 10GB of ftp backup space runs $7.99 per month."
PowerVPS was a good company when I started with them. They offered good services and seemed to be good folks. IMO, somewhere along the way, they seemed to have lost or changed their focus from "good service" to "strictly bu$ine$$". I have moved to another provider. Would I ever consider going back to them? I don't think so.
... the end
Guys lots of reviews are there and after reading them many of them i finalized some of these good VPS. So, what your suggestions...
View 4 Replies
Aug 7, 2007
I am currently with PowerVPS and there service is really good except they are costly and if I like to add any Security service management then go out of the budget.
what's going inside my provider Powervps/Defender hosting, they are offering now 25% OFF of new customers + triply bandwidth.
View 6 Replies
Mar 19, 2007
Curent customers are not allowod to get this offer, until they order a new VPS and cancel the older.
I'm asking, because i feel, it's samething, why they don't go upgarading the account throughly with keeping IPs and data..? why do old customers need to cancel the old VPS then they go get a new VPS..?
are Old VPSs powerfully then the newest..? any informations...?
For those who are using ModVPS. How's ModVPS' Support? What's their turn around time for their respond? Do they resolve the problem effeciently?
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Jul 15, 2007
We currently have a VPS with PowerVPS and their support is amazing. I cannot complain they are excellent. Now we are planning to get another VPS but we might not get it from PowerVPS as much as we love to get it from them. Because at the same price we can get 3 times the specs from ModVPS. I just want to know if ModVPS' support is as amazing as PowerVPS.
Weve been with PowerVPS for approximately two years given the positive recommendations from WHT.
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Few days ago, our site was hit by the MPack Malware and has affected ALL domains on the VPS as well as the cPanel/WHM core file. We have since secured the vulnerability and cleaned the important domains. Yesterday (July 13th) we requested a full VPS restore to be initiated from the July 11th nightly backup to ensure any other unknown changes are rolled back. We were quite disappointed to be told that there was no backup from the 11th available and that the latest would be the 9th. This came as a blow as they advertise nightly backups for their VPS Servers.
Here is their backup process from their support site:
PowerVPS backs up your VPS nightly to a dedicated backup server with a raid5 or raid10 array. The nightly backups are incremental  for six days, and on the seventh day a weekly full backup  is performed. Two full backups are kept and the old ones rotated out automatically.
As many as fourteen backups are kept at any given time. The automated backup scheme allows for enough room for full recovery from the incrementals (which require the most recent full backup to exist), the other full backup, and still leaves room for customer initiated backups.
As a result, we have asked for the July 9th backup to be restored and it has been a full 18 hours now which they claim is to create a list of file differences and than the actual restore, which the later has yet to start. Although I do not know the exact process on their end, I cannot imagine how if the server was non-functional, that a restore that has so far taken 18 hours and counting, with no ETA, would be acceptable. Add on top, the lack of nightly backup from the night before.
If anyone could shed light on how a restore could take over 18 hours, please chime in. As for now, I am one very disappointed customer.