ModVPS Support Compare To PowerVPS
Mar 19, 2007
For those who are using ModVPS. How's ModVPS' Support? What's their turn around time for their respond? Do they resolve the problem effeciently?
We currently have a VPS with PowerVPS and their support is amazing. I cannot complain they are excellent. Now we are planning to get another VPS but we might not get it from PowerVPS as much as we love to get it from them. Because at the same price we can get 3 times the specs from ModVPS. I just want to know if ModVPS' support is as amazing as PowerVPS.
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Oct 1, 2007
i decide to get an vps ...and i saw two good company ( powervps and modvps )
i saw modvps is low prise than powervps ...
but i ask about support for them and give me a degree for hole service?
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Jul 15, 2007
We’ve been with PowerVPS for approximately two years given the positive recommendations from WHT.
Few days ago, our site was hit by the MPack Malware and has affected ALL domains on the VPS as well as the cPanel/WHM core file. We have since secured the vulnerability and cleaned the important domains. Yesterday (July 13th) we requested a full VPS restore to be initiated from the July 11th nightly backup to ensure any other unknown changes are rolled back. We were quite disappointed to be told that there was no backup from the 11th available and that the latest would be the 9th. This came as a blow as they advertise nightly backups for their VPS Servers.
Here is their backup process from their support site:
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PowerVPS backs up your VPS nightly to a dedicated backup server with a raid5 or raid10 array. The nightly backups are incremental [1] for six days, and on the seventh day a weekly full backup [2] is performed. Two full backups are kept and the old ones rotated out automatically.
As many as fourteen backups are kept at any given time. The automated backup scheme allows for enough room for full recovery from the incrementals (which require the most recent full backup to exist), the other full backup, and still leaves room for customer initiated backups.
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As a result, we have asked for the July 9th backup to be restored and it has been a full 18 hours now which they claim is to create a list of file differences and than the actual restore, which the later has yet to start. Although I do not know the exact process on their end, I cannot imagine how if the server was non-functional, that a restore that has so far taken 18 hours and counting, with no ETA, would be acceptable. Add on top, the lack of nightly backup from the night before.
If anyone could shed light on how a restore could take over 18 hours, please chime in. As for now, I am one very disappointed customer.
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May 19, 2008
I definitely like ThePlanet. They have good support and goot network.
But seems I need to know more from the world.
So could anyone please tell me another DCs that can be compared with TP *in full* (i.e. not "good support but bad network" - "good" should be both).
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Sep 24, 2008
Currently I am hosting with MediaLayer and I am very happy with their service. I have been with them for over a year now. Their uptime and speed is amazing. Support is fast, knowledgeable and all round pleasant to work with. I have no problems with them except for one. Their packages are pricey for what you get ($10/month for 500MB Storage, 10GB Transfer, 3 domains ). It is coming time for me to upgrade my package but I do not want to pay the fortune they are asking for a paltry amount of extra resources.
So my question is, what other hosting companies are there out there who can offer me the same excellent services that MediaLayer does but with more resource bang for my buck?
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Mar 11, 2008
I am in the process of looking for a new hosting company that has good ddos solutions.
My current server is:
Code:
Intel Dual - Quad-Core Xeon E5320 / 1.86GHz - 8MB cache
2 x 143GB SAS 15k RPM drives - 3ware RAID1 - 8GB ram
the new one that Burstnet is offering me is
Code:
System: Supermicro™ Dual Socket 771
CPU: Intel™ Xeon E5405 Harpertown 2.0GHz 1333FSB 12MB CACHE
Memory: 8GB FSB667 FBDIMM
Hard Drive: (2)15K RPM SAS w/3WARE RAID1
Bandwidth: 2000GB/MONTH
IP Addresses: 5
Port: 10/100MBPS SWITCHED VLAN
Management: FULLY MANAGED
DDOS Protection: TOP LAYER NETWORKS™
So that new server that burstnet is offering me with my LiteSpeed webserver and a good software firewall and it all optimised, do you feel I will be in good hands, and a good set-up to withstand a heavy or a good ddos attack?
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Jun 8, 2007
Is there anywhere when you can check the performance of some kind of script on different VPS hardware?. For instance in a 128RAM, 256RAM,....... or in a P4 2.4Htz comparing to a Dual, etc.???
I know all this is affected but many factors but approximate result would be good interesting.
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Jul 21, 2008
i want to move two servers into a new one,
and i need to prevent there are the same user name in the previous two servers,
so,i want to ask if any way that i can compare if there are the same users in two servers?
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Jul 24, 2007
Check out the following two colocation facilities' most basic plans and let me know what you think? Are they offering a reasonable set of services and resources for the price?
I ask because many of you are located in larger American centers as opposed to smaller Canadian ones - you therefore enjoy the benefits of competitive pricing and services, while in most cities in Canada that isn't the case. I just want to make sure that their packages are on par with industry - as I'm new to the industry, your comments are appreciated.
(Keep in mind the prices are in Canadian dollars, which is almost equal to the US dollar.)
Silver Package:
[url]
Colocation 1:
[url]
The first link above only offers 10 GB of monthly traffic. Would you say this is reasonable?
Also, is their definition of "escorted access" the same as the rest of the industry, whereby they unplug the server, put it on a table, and watch while you do whatever you have to? I realize that unescorted access isn't possible if you don't have a significant portion of the rack to yourself, but I'm surprised that you're required to unplug your server, because this leads to guaranteed downtime.
With some packages that offer 10 Mbps, does this mean that buying switches and server NICs that are Gigabit Ethernet or even 100 Mbps are pointless? You could just buy 10 Mbps?
What other comments could you add, in terms of questions I haven't asked in this post? And are there any other things I should ask of these facilities while shopping around?
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Sep 24, 2007
I recently switched over to a VPS from shared. My shared account is still active. Is there a command I can use to test the speed for each and compare? I'm curious to see if there's any difference.
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Apr 2, 2009
Google App Engine offers free quotas of 1 GB outbound traffic per day and 6.5 CPU-hours (based on a 1.2 GHz Intel x86 processor) per day.
How do those free quotas compare to web hosting plans? For example, the traffic supported by the free quotas -- is that
generally higher or less than the traffic supported by a typical $5/mo shared hosting account?
Above the free quotas, Google charges $0.12 per GB outgoing traffic, $0.10 per GB incoming traffic, $0.10 per CPU-hour, $0.15 per GB storage per month.
How do those numbers translate to normal web hosting plans? For example, the traffic that can be supported by a $40/mo VPS plan and $200/mo dedicated server plan, what would they cost on Google App Engine?
I know it depends on a lot of factors, but if anyone has any ballpark estimates or experiences they're willing to share I'd really appreciate it.
I'm trying to decide between App Engine and standard web hosting for a DB-backed Python site. The site will start small, but if the traffic grows I want to see which would be a better option long term.
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Apr 17, 2007
i am looking for a VPS account and am not about the managed accounts, if they truly are suffiecient or if i need to hire someone to manage the server for me.
I have checked on modVPS and they offer managed VPS, anyone uses them? Are the managed services that they offer sufficeint? have you had any problems with installing new software or support? Any other good companies?
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May 21, 2008
I have a vps of the modvps and my service stalled six hours
So far, there is no any answer from Technical Support
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Aug 6, 2008
I saw that you are with Kiet on modvps, correct? I was with modvps some times ago but I had many issues, outages etc... I would like to know about modvps today. What is your review about modvps today?
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May 7, 2007
I forced to write a review about MODVPS.com which is a branch of hostingzoom... First time I am writing it here...
Here is the story, Brought there VPS on lastweek... They took the money rightway...
Havent recived NOT even a single mail in regards of the account for 5 days... Emailed them and told them to refund it, happy enough to have their service... They replied, "Fill out the cancellation with server details"... What the hell, I send a mail, the account has not been setup, how can we send server details...? "no response"...
Now another person working with me called him and asked in regards of account setup and refund... ONE *** guy in sales team said " I dont know, please contact billing team"...
Asked him: whats the billing number..?
He: I Dont know, just email....
Asked him: Whats ur escalation channel,havent recived any notification in regards of account
He: I Dont know, just email....
Asked him: What's ur president's phone / email
He: I don’t know, are you threatening me..?? Just email....
My back, he blangs a lot... He dosent know whats he talking about or whats customer service is... I recorded his phone conversation, will post it here soon.... This is the truth.. Been in this industry for many years....Never seen such a BAD hoster.... They think they can have the money and sit out there..
My friends:
My suggestion, never ever go with MODVPS which is a part of "hostingzoom", they are not at all professional... One guy is replying to emails with different names... If you get issues, i am sure, they dont care they will tell u to look for different hoster....
Now, still waiting for my REFUND... Lets see.... I will post my updates here... I paid $44.50 one month hosting fee, and I am screwed by their service, let it not happen to others... No response at all for 5 days....
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Apr 11, 2008
I own a semi-popular downloads website which I host on one server while the actual files/downloads are hosted on another server. This downloads server is very low-end ( AMD Sempron 3000, 1 GB RAM, 120 GB HD, CentOS with lighttpd, no control panel, etc.) and is connected via a 100Mbit shared line with a 3300GB bandwidth limit. Originally, I had it on a 10Mbit dedicated unmetered line but I hoped that by upgrading to the 100Mbit, I'd get better burst speeds, faster transfers/downloads, and a bit more bandwidth in general. Well, this doesn't seem to be the case so I'm looking for a new server or file hosting service hopefully on a better and faster network.
Right now, I'm considering the following companies/services:
* Profithost.net - Decent Dedicated server with nice bandwidth
* Redhostservers.com - OK Dedicated server with awesome bandwidth
* Server4you.com - Great Dedicated server with good bandwidth
* File-services.com - Decently priced pure file hosting with OK features
* MegaUpload Business account with Hotlink Quota - Decently priced pure file hosting with nice features
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Jul 20, 2008
itest makosolutions.com
and test modvps.com
makosolutions.com by mail reply with in 10 min
modvps.com by mail reply with in 90 min
makosolutions.com to now not over selling
modvps.com is very over selling
makosolutions.com price is expinsive but it leased behind her service
modvps.com is very expinsive and not good service
mod vps after 10 account stop vps and speack about ido high load
makosolutions.com isent message to my members 100.000 member in my forum and server my vps is up and load is very well
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May 23, 2007
iwant to host a vps but any of the have bedst servise
modvps.com v primaryvps.com
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Sep 5, 2007
I started hosting with ModVPS on March 14, 2007. My VPS was setup quickly and had everything I needed to transfer my clients over pretty seamlessly. They did a swell job there. This is a VPS we were using primarily for some shared hosting clients and a reseller or two.
Over the past 5+ months I've submitted numerous support inquiries, all of which I feel were tended to in an acceptable amount of time. Their personnel were always friendly and seemed knowledgeable.
Apropos the performance of the server, well, in the beginning it was great. Over time however, the speed and reliability progressively deteriorated. It has recently come to a point that the VPS is almost unusable. I attribute some of this to our growth. Currently, we only have about 10% of our disk allowance available. Obviously it's time to move on. This is where things start getting pretty sketchy.
For the past 3 months I've been receiving automatic notification emails of services failing. I'm not talking about 2 or 3, or even 5 to 10, I'm talking more like 15-20 per day. Granted, there are couple of notifications regarding a suspended account or disk space warnings but the lion's share of these (~90%+) are failed services emails. I submitted several tickets on this to no avail. Take a look at the attachments to see only some of the emails.
I started off having a positive opinion of modVPS. I quickly learned however that once you make them aware of your interest in leaving, regardless of how legitimate or impersonal the reason, you suddenly become a second-class customer. Their ability to make prompt responses suddenly ceases to be. Huh? That's odd.
As it is, all of my data is being held hostage by the sub-par VPS it's hosted on. The VPS has become so unresponsive that it's impossible to migrate any of the data. My new provider sent me this message:
Quote:
I have some bad news. We have been working on your source server for the last hour or so, and it has been extremely unresponsive. We tried shutting down various services such as Apache, etc but your load won't go below 3 or 4 -- which is really bad. All disk operations are taking a very long time. For example, to edit a file 'vi' requires 60-seconds just for the file to load up and be viewable.
We cannot continue migrating your account, you need to contact your provider and have them double your disk space. Right now you are using 90% of your disk space, so 10% of free space is not enough for us to backup all of your accounts and then transfer them over. We already tried doing a cPanel -> cPanel migration and that failed a few times because the accounts are just too large and the source server is too slow.
Theres not much here we can do I'm afraid, you'll have to contact your provider and ask them to double the disk space and also ask if they can move you on a less crowded node, because it's apparent that your server is extremely slow yet major services are not even running.
So I contacted modVPS with the request to temporarily increase my disk space to allow me to transfer my data.
The excuse was:
Quote:
please note that the main node is now performing a raid intialization which is a resource intensive process and will be affecting the server's and there by VPS' performance. Once it is over, every thing will function fine. Also it is not possible to double the disk space of you VPS. You can go for a plan upgradation, if needed.
Quote:
RAID initialization is being run in the server for the last 3 days. Also it is not possible for us to increase the VPS quota. Any way I am forwarding this ticket to our CS department and they will confirm this.
To sum this up, modVPS made a very good first impression and managed to keep me in their good graces for most of my time hosting with them. The failed services emails weren't a huge deal and we didn't notice much of a performance/uptime hit because of them. The services must've rebooted pretty quickly. It does go to show there was definitely a problem the modVPS SAs were ignoring. It's when they decided I was no longer worth the trouble that my perspective on them changed. It was a noticeable change in tone and responsiveness and what's worse, they've been of very little help with my transition to my new provider.
This post isn't me dragging modVPS through the mud. This is me sharing my experience with them as a host and hoping for 2 things: 1) they decide to facilitate this transfer and salvage the good impression they once had and 2.) to enlighten any potential customers considering them. I don't think this is an unfair review but then again, I'm the one writing it so I'm not impartial enough to make that assessment.
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Feb 22, 2007
I would like to post my review of great services provided by modvps.com/HZ Team
Support - its great, really fully managed, available for 24/7 . All my tickets are replied within 5 hours or less.
I needed php5 - 3 hours later it was installed and running.
revdns ? - open ticket, and thats done.
What about servers?
Non oversold, fast and stable.
Really, really great service for that price. Even, if you can buy somewhere for few dollars cheaper - Iam sure that you wont get such support and customer service like modvps.com/resellerzoom/hostingzoom.
Prove that iam customer: chico.certgen.net
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Jan 17, 2009
wanna ask you about vps company called modvps
what is the advantages and disadvantages of this company?
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Apr 23, 2008
I know there have been some up-and-down reviews for ModVPS, but I was wondering if there were any current reviews out there.
We don't have a ton of money to spend, and their basic package adds some things we really need (cPanel/WHM, ClientExec, Enom reseller account).
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May 30, 2007
well i've had modvps for 3 months now. I decided to go with them based on a couple reviews from this forum.
the first month was great. Everything was fast and i had no problems
then i started having issues with emails not coming through or being sent out. After about 20 support tickets back and forth it was eventually fixed.
It seemed to me that they have no experience with technical issues at all. They just try things to see if it fixes the problem. Their response time was great until yesterday. I sent in a ticket and didn't receive anything till today. (14 hours). I sent in another ticket today and they responded within 15 minutes saying that they would look at why my HTTPD has failed and would not start. Its been 1 hour and 15 minutes since they responded and all my sites are still down.
All my sites have slowed down in the past 2 weeks. I have an e-commerce website that has directly been effected by the slowness. Sales have dropped big time since everything has come to a crawl.
Recently i couldn't even connect to any of my FTP sites because it would time out during connection. Ftp started working today. SSH worked but that would take like 20 seconds to connect.
Overall its just been a bad experience for the past 2 weeks. I guess once the 30-day money back guarantee period expires they kick you to the curb and focus on their new customers.
i tried starting httpd and mysql from virtuozzo but that doesn't work either.
With summer and the holiday season coming up in a couple months, i don't think i can trust ModVPS to host my e-commerce website.
Summary: ModVPS Sucks!
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Jun 9, 2007
Hello, I'm a long-time reader of WHT but this is the first time I've posted. For the sake of this review I'm choosing to remain anonymous, so please excuse the break from tradition.
I am one of the original customers of modVPS from when they began taking orders. as you may know, mod is the HostingZoom division that does VPSes. They got my attention by the generous amount of minimum RAM for their options (512 MB for the tier-1 plan) and the competitive prices. As an opening special, it seemed like a pretty nice deal. HZ has had some good vibes in their shared hosting operation so I decided to give mod a try. I have been with them now for a little over four months on the VZ2 node running a medium-load forum-based website to get a feel for them.
ModVPS is frustrating because of their unfulfilled potential. They have a straight-forward business plan: to focus on providing two simple cPanel plans and devoting as much RAM, disk space, and bandwidth as they can manage to make those plans very attractive to customers. However, their service continues to be hampered by an ineffective support system that relies on the efforts of an alarmingly small number of VPS technicians. Hardware problems (that are inevitable, especially for a start-up) that should be handled relatively smoothly can become catastrophic downtime events because of their shortage of personnel and ineffective communication with their customers.
Functional Problems
----------------------------
ModVPS customers have three different systems they need to use for communicating with the company. First there is a billing system which is branded by and run by HostingZoom. Second there is a support system which is run on the ModVPS website and through email. Third there is the ModVPS section of the private customer-only HostingZoom forums. As has been my experience, having all these systems spread out all over the place has led both to a lot of poor communication from the company regarding downtime events as well as a lot of extra work for the support people as they have to repeatedly give out the same information over various media (and still manage to not be able to contact everybody).
My greatest frustration has been with their forum. There are two main boards of interest for mod customers (among the list of all the other HZ board), one main "modVPS" board for service discussion and one board for each node in a list of all of the servers that HZ operates where service alerts such as downtime are posted. I'll refer to this as the server board. Each server board is a subforum of a greater "downtime" forum. So imagine about 100 server boards which are listed in alphabetical order. All of the VPS nodes start with "VZ" and thus are at the bottom of the list, beneath all the shared hosting server boards.
For all practical purposes, the server board for each node is hidden from the customer. Many modVPS customers have had their first introduction to the server board for their node during the middle of a downtime event where they angrily post on the main board to find out what is going on and have to be directed to their server board (buried in the listing) where there would be a post saying that there was scheduled (or unscheduled) downtime for their node.
Up until very, very recently, mod would not send out email announcements to customers when there would be scheduled downtime. They would post on the (buried) server board for each node affected, leading everyone except those who checked that buried forum on a daily basis *completely surprised* to find their server down during the downtime window. Understandably, lots of people have been upset, as you've seen by reading some of the earlier threads here on WHT.
Even today, mod suggests that you use the subscription function of the server board to be notified by email when a new post has been made there. Unfortunately, the notifications are only sent out on a daily basis, not immediately when a post is made, thus depending on how the circumstances work out, you may not be notified of emergency downtime until after it has already started, thus negating the purpose of early notification. After the company received essentially unanimous complaints from its customers that this process is unworkable, they have now started doing some email notifications, however time will tell if they do this in a competent manner or will descend back into their previous habits once enough time has passed.
Support Woes
----------------------------
I would consider myself a reasonably advanced server admin, beyond the point where I would need any hand-holding by support. My perspective is that support should: A. Be aware of everything (within reason) going on on their network and be proactive in solving problems; B. Be able to respond to common VPS problems without the need to call the supervisor to figure out what is going on; and C. Respond promptly to all customer tickets with accurate information.
Long story short, if I'm sending in a ticket, I *know* there is a problem that has to be looked at from their end. The first problem I had with the service was actually a precursor of problems to come. Whenever I logged in to SSH, there would be a short, unexplained slowdown that would cause web requests to crawl along. I went through and checked for security problems, bad processes, etc. and determined that there was nothing unusual running on the server or anything that showed a resource spike whenever SSH was active. So I put in a ticket thinking that it may be a network or routing issue.
Now, the datacenter is in Atlanta. For some reason that I don't understand, they had three people in India (I'm assuming they are HZ support people) SSH into my server and say that they didn't see anything unusual.
Now, bear in mind that India is pretty much on the other side of the damn planet from Atlanta. Connecting to the server from that distance is going to have response delays just by the nature of the network between here and there. They delay that they had in connecting to my server was oddly correlated to the delay I experienced. Thus, to them nothing seemed unusual. Since they weren't able to reproduce it and I wasn't able to explain it, ticket closed.
This incident, although pretty trivial in the grand scheme of things, demonstrates a foundational problem that modVPS has. There are (as far as I'm aware) only two or so engineers who actually have access to the datacenter (assigned to the VPS servers, HZ has more people for their shared plans) and could have properly diagnosed the hardware problem (that you will read about next). As a cost-cutting move it seems like most of the support personnel is telecommuting from India. While the global economy is certainly a good thing for the world, I am expecting that a hosting company have sufficient personnel on-site to properly respond to customer requests.
In the same light, we all continue to experience delays in loading cPanel/WHM. Just a couple or seconds or so before it loads for the first time, and then it works fine. For the life of us, nobody seems to believe that this is actually occurring. Nobody in support seems to be able to reproduce this, and then nobody has a definite explanation for it. The current theory is that some customers are abusing burst RAM and causing a delay when cPanel first requests memory to load. Support has gone so far as to disable burst RAM *for all customers* in order to track down the trouble-makers, but the cPanel loading delays persist. Since this is an admin-facing side issue only and does not affect web visitors, it's not a huge crisis, but the length of time that it has taken to diagnose this problem (and we still don't have a solution!) is becoming quite troubling indeed.
April Meltdown
----------------------------
Starting on about April 20 or so things really started to get hairy. There was a hard drive failure in the RAID array on our server. Now from the reports on the forum, they indicated that it was a failure of two disks in the array. I don't have any reason to doubt this, but if it was really this way, they would not have just been able to swap in new disks and start up again. Just by the manner in which the RAID setup they are using works, a double-disk failure means a wiped out array and a nice extended smoke break while you wait for backups to restore to the new array. However, it seems like the disks were simply swapped and a fsck was performed. I was a bit worried that either they incorrectly said that two disks had failed when it may have been just one (which would fit the results we experienced) or that there had actually been two disks that failed and that they had performed a miraculous array resurrection (in which case I seriously underestimated their capabilities!).
OK, disks fail. It happens. The problem here is that nobody stopped and thought about *why* there was a failure. About a day or so later there was a complete shutdown of the node (and in fact, all the VPS nodes) because of extreme overheating. We found out later that when the tech opened up the cabinet to check another hardware issue that he got blasted with hot air that was trapped in the cabinet.
"Now you see, there's your problem right there..."
Now if you were around here on the forum when this went down, you witnessed all the misery that followed from other customers so I won't go into all that again. At the end of the process I got my 100% SLA credit so that gives you an idea of the length of downtime involved. They had to move everything to a new rack with better cooling, which even under ideal conditions would be a major operation. Just to put the icing on the cake so to say, they overloaded the fuses when they plugged the servers in for the first time because the circuit was underrated.
So how come I haven't defected since then? Well to put it briefly, ever since that point, the service has been practically flawless. Yes there continues to be the minor problem with cPanel loading, but to be honest I'm not optimistic that they will ever be able to fix that at this point. You have to take the bad with the good in the business, and since the downtime fracas it has been mostly good.
That does not mean to say that I would buy again from them or recommend them to others. At this point I am planning on moving my one website that is hosted there to another provider when other long-term factors coincide with the opportunity to do a move. In essence, the service now is good enough, but I would rather not worry from day to day if there will be another blowup.
Where Improvements are Needed
----------------------------
#1. They need to hire more support personnel, both for the datacenter and for ordinary support requests. The continually have to borrow support people from their shared plans at HZ to handle VPS issues, which is a whole 'nother ballgame and would probably make their HZ customers mad also. As a startup I would understand not having the resources to do this immediately, but they are part of an already-established company which should be planning to handle this.
#2. They need to consolidate their communication pathways to customers. The forum is an atrocious user-un-friendly mess that desperately needs to be reorganized. Server boards cannot possibly be buried in the list like they are now. The billing and support systems should be consolidated especially so that the customer does not have to provide all their account details with every ticket.
#3. At the beginning it seemed as if their experience level was lagging a bit but as time has gone on they are getting better at handling tickets. I will chalk this up to them just getting into the VPS business, but there needs to be a continuation of the improvements we've seen to take them to the next level as a host.
What They Do Right
----------------------------
#1. The plans are excellent, and really could be a rock-solid foundation for growth, but they are currently limited by the problems above.
#2. Connectivity is great, as well as latency. Hopefully with their hardware problems resolved (knock on wood) they will become more reliable than they were in the past.
#3. They have been correcting their mistakes (not brushing them off), especially with the email notifications. Now they just need to keep going and address the problems above.
So, that's it, I hope you've found this review to be helpful.
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Jul 4, 2008
Why do not ModVPS active extra disk space?
All companies for VPS active this option.
I note in all vps companies allow to add extra space to vps, The only company that does not allow this ModVPS!
Benefits of reseller service with me does not cover VPS-Two.
How I need 1 or 2G upgrade to next plan?
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Jul 20, 2008
I have a VPS with ResellerZoom (modVPS) and on 18th after opening a ticket I was told they need to recompile apache and from there on all of my domains are showing a apache page or internal server error.
For the last 2 days when ever I open a ticket they say, they are recompiling apache.
Today I was told that they need to recompile apache AGAIN by another tech. its going to be 3 days now and still they are recompiling apache and my sites are down.
Does it really take 2-3 days to fix a issue like this? or could they be lacking in support? Any advice, so I can tell their techs to speed up the process?
About 500-1000 sites of mine where down for about 1-2 days few months back now this and they are killing business
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Mar 13, 2009
We are resellers from ResellerZoom / ModVPS, at this moment we have about 10 accounts (8 reseller accounts and 2 VPS).
The problem starts some days ago, when they do a servers cage movement having us offline for about 8 hours at various servers.
Well, we have experienced various connectivity problems with them, and this was a major problem but we waited fine.
Yesterday. we receive an e-mail from a VPS client telling us what their sites are all showing codification problems. We opened a ticket with ModVPS and just wait their reply.
They told us that we should contact the script developer about the errors, but the problem appears at a lot of different scripts hosted on the same cPanel account. Because that, all appears to be a hacker attack.
Then, we consider that the better solution is to restore a full VPS backup, and we communicate this to ModVPS staff. And... Surprise! ModVPS don't have ANY backup for our VPS. Anything! That was one of my pre-sales question, and at that time they warrantied us a weekly backup.
We are still trying to get contact with them, but at this moment has passed 17 hours from their last answer and we are still waiting for it.
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Apr 30, 2007
I have rented PowerVPS servers for a couple of years now. In fact, I have a special XMS setup and one VPS.
Up to now support has been excellent. But man...over the last week there have been so many problems, and even attempts to brush me off with shoddy tech support.
Could it be they have grown too big too fast?
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Jul 20, 2007
Over the past few weeks I have been having problem after problem. What worries me is that 2 seem to get fixed then pop up again a week or so later.
3 examples
-server compromised because of an apparent OS vulnerability
-hours and hours spent removing malicious code from .htm pages
-message in forum from tech support that new OS used to rebuild servers
-server rebuilt, but on same OS as before
-tech advises that if I want to be safe, VPS should be rebuilt on newer OS
-email is down server wide
-tech fixes squirrel mail, not popmail
-I report email still down, and different tech fixes
-email down a week later
-I change password to WHM after server compromised
-suddenly I can't logon
-tech fixes the problem
-today again, I can't logon
A number of questions go unanswered .. several tickets never closed.
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Jun 24, 2007
On occasion I have mentioned problems with PowerVPS. It seems only fair that I give everyone an update. Since switching to a VPS account (several months ago) I have been very impressed. While it has meant a much bigger load for me and a steep learning curve, I now have a server that I can configure to my liking and the support could not be better. I am very very pleased with the service and the amount I have learned from the support staff at PowerVPS. I would now recommend them highly.
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Sep 25, 2007
Today, i will tell you the history of last 2 years which includes some good providers and what are their pros and cons, and if they can improve those things then everyone will benefited.
First i launch my website on shared hosting and I choose site5 for that, due to exciting pricing and features but actually features (rollback) doesn't work well and they have taken back by site5 but on my server there is some problem and that's get restarted in 10 days and downtime was around min 1 hour. But after various complaints they reduce the load on that server and then no looking back but site5 customer service is simply ok, get a response in 6-7 hours. But after 1 year load on my site increases and they asked me to please move on VPS because we can't handle so much load.. I paid them on yearly basis and they refund my whole money of the second year which i already paid in advance.
Then my second hosting service is PowerVPS, no doubt when you move from shared to VPS you will get better performance but actually I am getting the best server performance..? I have no idea because speed little bit improved and looks no other problem and i think i am getting the best after paying $120 per month when for shared service i am giving same amount for a year. But actually on PowerVPS i am hosted on lowest performance server when i am on the highest paying plan and that is revealed by the customer executive after 6 months stay. The problem with PowerVPS is the admin is very rude and can't listen to you but customer service is very helpful and gives you very prompt reply and help you in every matter. PowerVPS servers are also very prone to hacking and this can you check by searching on WHT, and they always replied server is hackable due to your script but no idea which script.. quite interesting :-) When server hacked and asked them to backup the server then they charge $85 per hour for backup your data which is too high and billing time was also not accurately logged. But in my plan 600GB bandwidth is allowed and 1-2 times i gone till 700 GB and they didn't charge anything, that's really good.
Now from last 2 months i am with SolarVPS and want to say this is one of the best i used till date and if they improve 1-2 things then probably i will be solarvps customer for long time. After transferring of data on solarVPS, many members of my site asked me what you have done on site... site is too fast now. Which is never said by anyone before when my site on powervps and my site is graphics heavy. The price is also half on solarvps in comparison to powervps. And like to mention admin is very very helpful. On some matters which i arise to check the customer service, they totally denied to do but after talking to admin the customer service done that task in a few minutes. Response from solarvps is also very prompt. But few things i didn't like about solarvps and hope they will do anything...
a) If server goes down for any reason then they must post in the forum about what's the problem but they didn't do, like few days before server goes down, even solarvps site is also not opening but actually don't know what is the problem... except some server problem.
b) They asked you to buy a extra bandwidth in advance @.25 per GB, but how anyone can calculate if they required more this month or not like on my website sometimes i used 400GB and sometimes 600GB without doing anything extra. Secondly they say otherwise we will charge $.50 per GB for overusage but customer service said when you touch 600GB then account will be blocked and have only limited access but admin said account will not be blocked and we will charge on overusage but actually don't know what going to happen because both giving different answers and also not have a bigger plan. So, why don't they give + 50GB on every account (or on client prompt payment records) and asked the user to take action within this 50GB otherwise we will blocked the access and if month finishes within that 50GB then don't charge anything. Hope they will do something soon because i am looking for a plan which gives me same service and price with better bandwidth, but i like to stay with them if they do something.
Currently i am also using hostgator.com for another website and no doubt customer service is very good and online availability at every time its awesome. If looking for shared hosting account then they are must look.
PowerVPS - 2.5 Star because of admin rude behaviour, charging high price and don't give the server as per their cost and inform the user that they are on the best config .
SolarVPs - 4 Star for nice behaviour by admin and wonderful performance by server. If bandwidth problem is solved then 5 Star.
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