A partner and I are in the beginning stages of consolidating our website operations.
I have a managed dedicated server account with Liquid Web whom I am extremely happy with. I have been with them for about 4 years and have nothing but good experiences with them. They have always been there for me.
My partner is with PowerVPS. He is just as happy with them as I am with Liquid Web and has nothing but good things to say about them and their services.
With that said, we only need one. I have compared the plans and prices for fully managed dedicated servers on both sites and it does appear that Liquid Web is slightly more expensive between the two for similar specs. However, the most important issue with me (as well as my partner) is not price...but the level of support we get for the price.
What other factors can any of you provide about either Liquid Web or PowerVPS that we may have overlooked in the comparison process?
I wonder in Liquid Web's TOS is talks about not being able to distribute things that are not your copyright. I understand if this simply means "no piracy," but this wording could apply to video sharing sites where users post their own copyrighted work. Would we then not be able to host with Liquid Web because our users are posting their copyrighted works and we do not claim copyright on their works? The users agree by signing up and posting a video that they are allowing it to be distributed on the site, so this should be fine. I guess the lack of DMCA information or clarification on Liquid Web makes me wonder how they handle video sharing sites with legal copyrighted works being shared by the copyright holders (though they are not the direct Liquid Web user). I may be over thinking this, but I have had other hosts have issues (mainly because I believe it was shared accounts and they did not want their oversold servers to get that much traffic, so it may not be an issue with Liquid Web). Does anyone here have a video sharing site hosted with Liquid Web? If so, if you they ever received a copyright infringement complaint about a video on your site did they handle it professionally as the DMCA requires or hastily suspend your account?
Background Well, my first venture into VPS did not go as smoothly as anticipated. I originally signed up for the VPS1024 at Wired Tree on special offer and although setup was fast and extremely smooth and ticket responses were extremely fast and helpful, they failed on one fundament - security.
A hacker managed to get into my WHM (on three occasions) and Grove Portal at Wired Tree (on numerous occasions) and deleted my site through WHM as well as messed up WHM settings. Although Wired Tree did their best and did help with my problems, security flaws (on my behalf perhaps), I felt it would be best to join another VPS provider.
Liquid Web So after browsing WHT and the VPS section for offers, I eventually decided to get an account at Liquid Web, what with their glowing reputation.
Sign-Up and Account Activation Signing up was painless and after receiving a telephone call from their sales team to confirm the order, I received my VPS account info on Monday morning gone via email.
Security The main concern was making sure I secured WHM as best I could from the start as I did not want my WHM hacked into again. It was suggested by myself that we protect WHM to only allow IPs I provided to access WHM. This was then set up within a few hours by their technician. Now the support ticket at the end was brilliant. These guys explain what they have done and how they have done it - I've never had this kind of response from a provider before. WHM was well and truly secure and was done in a prompt and highly effective manner.
Support Tickets You may have read my earlier post where I had to wait 42 minutes to receive a response to a support ticket. Well, prior to this, responses were extremely fast to numerous support tickets I did post and it was only this isolated time where they failed to mimic their 30-minute response SLA and so were forgiven as the work they carried out in securing the server, installing GD and Imagick and generally taking the time to make sure I was happy at all times whilst communicating with them over these tickets was way and beyond the call of duty for me.
What I will say though is that it would have been good to receive a response when I was asking for progress of a ticket. I had to post two times before I got an answer and it would have been good just to say "we are working on this for you" as a sign of courtesy and acknowledgement of my response to a ticket for an update.
Well, so far so good. Its only been 3 days with LW but I think I have found a great provider and no disrepect to Wired Tree but I think LW have an edge in terms of their technicians and the knowledge based on tickets I posted at both hosts for info. You just feel the LW techies are more knowledgeable in the way they go about working and responding to tickets.
I got one server with them for about half a year now (360 dollars a month). I'm very please with their service including the network, and support. They are 100% fully managed. I have never had a downtime. E-mails are always responded very quickly and fast. I sent in atleast 30 e-mails so far. Real humans, not some crappy automated response I get from a lot of services out there.
The hardware is nice, I'm able to support like 20k visitors per day and about 30-100gb of bandwidth per day fine on one machine. Large forums, 2million + posts, and large sites that do a lot of bandwidth I guess.
Also I have had some billing problems aka, money problems, my own fault and they usually seem to understand and give me a slight break (last couple of months) I'm happy with their service and hope to continue to work with them.
Sometimes I feel compelled to reward excellence, and this is one of those times. We have 22 dedicated servers, 18 of them at Liquid Web. We have been in business for over 10 years and have seen all kinds of support levels, with various server providers. Liquid Web has, time an time again, proved to be the best server provider for us, bar none.
This week in particular they have gone way beyond our expectations, and provided us with personal, one on one support that truly is outstanding..
Some companies have come close,from time to time, but none have reached the level of excellence that Liquid Web has for us. They simply are the best, in our eyes, and readers of this post who are looking for a GREAT company to use for VPS's or dedicated servers.. need look no furhter.
I found out that now LiquidWeb is charging $15 per domain for using their name servers.
That's right. To use their name servers, you need to pay $15 for EACH and EVERY domain name.
When I first joined I talked to support because I needed a solution that used an anonymous domain server and they said that they could do it with no problem. (We're talking about under 100 domains total)
Now that all my servers are moved there, they screw it all up by charging $15 per domain.
I HIGHLY Recommend staying away from this company until they fix this issue.
I have private nameservers but the whole fact of me signing up with them was the fact that they could provide name servers.
The worst part is that there was no notice, no email, nothing notifying me of this change. It just happened one day.
I'll be posting on my blog (sig) and recommending all the people I have referred don't use their services.
I signed up with liquidweb 1 month ago. I am having their 50 dollar vps account.
why i pick liquid web? I searched on WHT, i see its highly recommanded by some users, its bit expensive than others, but for me , money is not big deal, i want to have stable server.
Here's my experience with them.
1. Dont trust their sale person 100%. my site was hosted at dreamhost, i talked to one of liquidweb sale person. I asked him if some1 at liquidweb can help me to move my files over from dreamhost to my new vps account. I never use vps before, have no clue how to do it. he said its easy, we can help you.
Acutally, they cannot do that. later, I emailed them asking for help, they emailed me back said if dreamhost using cpanel, its easy blah blah blah...., but dreamhost is not using it, and they cann't do anything.
fortunately, my site is small, and i just reupload all the files, and dump the database, my problem sovlved. but if you plan to purchase vps from liquidweb, and got questions to ask, you should double check with their tech support team, they know much better than those guys in sale department.
2. how's their support? answer is great and sux Sux. take forever for them to reply my emails. On average is 10-12hrs. oh well, i cannot blame on them cause when you submit your ticket they said they will get back to you in 24-48 hrs ( dont remember exact time).
But, I got really pissed off. first, they didnt give me the complete answer. I email they "is imagemagick installed? if so,whats the path to imagemagick command? I got answer, said yes, its installed, its version xxxx. but didnt tell me the path, i got to email them again, and wait another 10-12 hr. I dont mind to wait, i know those guys are busy,but I got to email them twice for same question. that pissed me off.
another thing is when they email you back, they assume you already know something. everytime, i emailed them i said I just swtich from dreamhost to liquidweb, never use vps before, i am newbie of vps, please guide me through hwo to set DNS step by step. and they always give me short answer. I m still clueless hwo to do it. I got to email 5-6 times on this stupid question.
How do I got my problem sovled. I called them, I know they have great phone support, but I was on the biz trip, I am in asia, coudlnt' make any phone call. I got so pissed off by their email support, and installed skype and called them. (btw only 2 cents / min for international long distant, its cheap), I called them, and one indian guy picked up the call, and got my problem solved rite away.
Ok, if you have any problems , dont not email liquidweb, cuz, it sux, they cannot get your problem sovled on email, call them, those guys on the phone are great, they know how to get your problem solved.
Speed and uptime uptime, i think its good, but i dont really know to test it, any good free 3rd party appliation, i can use to check the uptime?
speed, its ok, I am in china now, it is slow. i think its much faster you r from US and Euro, I will go back to NJ next month, I will check after I get back.
www.johnqin.com this is my blog, let me know how fast to load it, and where you test it.
I am trying to get into contact with LW's support team but I have not had a response to a support ticket I raised 40 minutes ago. Just wondering if anyone else is having problems corresponding with their support team at the moment?
I just moved my site from other VPS hosting into Liquid Web for around 2weeks now. I choose the VPS1 package with WHT promotion..
First impression, I do really satisfied with the VPS performance (server load average bellow 1), also the support team. All of my eMail was replied pretty fast in under 15minutes.
But, I do have one problem. Please note that I'm not complaining here.. I just want to ask other user of LW or maybe other hosting.
Almost everyday (well, I think it is).. I got a load spike on my VPS. It's always around midnight (GMT -5). Based on LW staff have informed me, it's because of the main node full backup process, which is can't be altered. The load spike make my site sometimes temporary can't be accessed, because the server load might become above 5, and the highest one is around 28.
Do WHT user has any similar issue like me? Any solution or suggestion I can take to minimize the effect of the backup process?
I've been with Liquid Web for around 2 years after reading on these forums that they were good.
Problems did not start until this year. On the 7th I raised a critical ticket - that pretty much the only site I have on a dedicated server was giving me server 500 errors when trying to do necessary and basic things with Movable Type.
Liquid Web persuaded me to take it up with the makers of Movable Type which I did (Six Apart). Six Apart have now had a look and bounced it back saying it appears to be a server problem and have fairly isolated the problem area or so it seems.
Between the 7th and now I raised a few tickets complaining that they were not fixing a critical ticket. That did not seem to help too much.
The problem then got worse around half a week back - I can not even log into Movable Type without the server core dumping.
They told me to have Six Apart look at the cores and Six Apart did. They said it was a server problem. I bounced that back to Liquid Web this over 10 hours ago - raised another priority ticket and have not heard anything.
Now I call them on an international call - and I've been on old - wait for it - 45 minutes and counting - WAITING on a manager since nobody can tell me straight what the situation is!
This is not my idea of heroic support by a long shot.
Open a P1 and going on 10 days later no solution, nobody knows what is happening and 45+ minute hold times (still counting will hang up if it hits 60 minutes) and no proper responses to emails. NOT GOOD ENOUGH.
And so liquid web know this is for real - the original ticket number is 890340.
Currently hosted with hostway but i am thinking of moving
i want a windows server for sure either 03 or 08 and i don't need managed really
i was looking at 1&1 because they have a windows vps for only 29.00 a month
but i seen liquid web's offering in the offer section and i have noticed they have not changed their offers in months are there any new offers and is liquidweb good
and serverbeach a friend told me about but i am wondering should i get a full server and they charge 20.00 more for windows
i run a blog about gun rights & nra stuff and i get about 100 visitors a month also please don't recommend shared hosting because i don't want to check my site one day to see the word suspened so either vps or dedi
and this may sound stupid but can you use a windows server like a computer like play movies and music and stuff using remote asst?
For reliable managed hosting, with some research, I can find...
Liquid Web Rackspace
It seems like Liquid Web is definitely the bang for the bucks.. but it also makes me think if it's too good to be true. I feel Rackspace is more "professional" and they're more "high-end". But I definitely love the pricing from LiquidWeb. for the same price, I can get a quad core + 4GB from LiquidWeb, and maybe an AMD dual-core + 1GB from Rackspace..
My question is : Do LiquidWeb and Rackspace offer the same kind of "managed services"? Rackspace told me that they would give me an account manager which makes me feel more personalized. but I also had a live chat with LiquidWeb and the sales kept marketing the "Heroic support"
I have promised the good guys at Liquid Web which is the excellent host for my real estate web-site Las Vega Homes, Condos, Land and Commercial Real Estate to write a review about them after being with them for a year.I chose Liquid Web after having a bad experience with my previous host Aplus.net. I lost a PR4 Blog due to the fact that my database got corrupted and couldnĂ˘Â€Â™t be restored; I had more than 40 trouble tickets in six month most of which did not get fixed. I had a one year contract with Aplus.net which I terminated in six month and never got my money back. Now about Liquid Web and their heroic support, they are not kidding, the support is exemplary. While a good hosting company is supposed to keep away intruders, it canĂ˘Â€Â™t and should not keep the web-site owner out; I have repeatedly brought my web-site, blog and forum down due to inexperience only to have them restored in 1minte-couple of hours.I have never had to Waite more than 20 seconds to talk to a tech and they have never failed to fix the problem quickly and I am taking about a minimum of 50 calls to Liquid Web, they had to guide me through installing my web-site which they did with distinction.Liquid Web provides their customers with many add-ons that you can install with one click, I have found them helpful and have used many of the add-ons to make my web-site better.In more than one year with Liquid Web I have nothing but praise for Liquid Web and recommend them without reservation to all. I really like these Lansing, Michigan guys. Their tech center is in Michigan and their customers are not transferred to some Asian Country where the tech doesnĂ˘Â€Â™t have any idea about what you are talking about.
Due to my endless problems with my current host Aplus.net I purchased a VPS1 Account from Liquid Web. Liquid Web calls their support heroic and these guys are my heroes. I told the sales staff that I have had no experience running servers and would need a whole lot of hand holding to set up my accounts and get them running, I was promised their help and boy do they deliver. All my calls have been answered promptly, kindly and efficiently by knowledgeable support staff that helped resolve my problems as we were talking on the phone. I chose Liquid Web by researching Web hosting talk’s forum and am very happy with my choice. Kudos for Web hosting talk and Liquid Web.
Over the past few weeks I have been having problem after problem. What worries me is that 2 seem to get fixed then pop up again a week or so later.
-server compromised because of an apparent OS vulnerability -hours and hours spent removing malicious code from .htm pages -message in forum from tech support that new OS used to rebuild servers -server rebuilt, but on same OS as before -tech advises that if I want to be safe, VPS should be rebuilt on newer OS
-email is down server wide -tech fixes squirrel mail, not popmail -I report email still down, and different tech fixes -email down a week later
-I change password to WHM after server compromised -suddenly I can't logon -tech fixes the problem -today again, I can't logon
A number of questions go unanswered .. several tickets never closed.
On occasion I have mentioned problems with PowerVPS. It seems only fair that I give everyone an update. Since switching to a VPS account (several months ago) I have been very impressed. While it has meant a much bigger load for me and a steep learning curve, I now have a server that I can configure to my liking and the support could not be better. I am very very pleased with the service and the amount I have learned from the support staff at PowerVPS. I would now recommend them highly.
Today, i will tell you the history of last 2 years which includes some good providers and what are their pros and cons, and if they can improve those things then everyone will benefited.
First i launch my website on shared hosting and I choose site5 for that, due to exciting pricing and features but actually features (rollback) doesn't work well and they have taken back by site5 but on my server there is some problem and that's get restarted in 10 days and downtime was around min 1 hour. But after various complaints they reduce the load on that server and then no looking back but site5 customer service is simply ok, get a response in 6-7 hours. But after 1 year load on my site increases and they asked me to please move on VPS because we can't handle so much load.. I paid them on yearly basis and they refund my whole money of the second year which i already paid in advance.
Then my second hosting service is PowerVPS, no doubt when you move from shared to VPS you will get better performance but actually I am getting the best server performance..? I have no idea because speed little bit improved and looks no other problem and i think i am getting the best after paying $120 per month when for shared service i am giving same amount for a year. But actually on PowerVPS i am hosted on lowest performance server when i am on the highest paying plan and that is revealed by the customer executive after 6 months stay. The problem with PowerVPS is the admin is very rude and can't listen to you but customer service is very helpful and gives you very prompt reply and help you in every matter. PowerVPS servers are also very prone to hacking and this can you check by searching on WHT, and they always replied server is hackable due to your script but no idea which script.. quite interesting :-) When server hacked and asked them to backup the server then they charge $85 per hour for backup your data which is too high and billing time was also not accurately logged. But in my plan 600GB bandwidth is allowed and 1-2 times i gone till 700 GB and they didn't charge anything, that's really good.
Now from last 2 months i am with SolarVPS and want to say this is one of the best i used till date and if they improve 1-2 things then probably i will be solarvps customer for long time. After transferring of data on solarVPS, many members of my site asked me what you have done on site... site is too fast now. Which is never said by anyone before when my site on powervps and my site is graphics heavy. The price is also half on solarvps in comparison to powervps. And like to mention admin is very very helpful. On some matters which i arise to check the customer service, they totally denied to do but after talking to admin the customer service done that task in a few minutes. Response from solarvps is also very prompt. But few things i didn't like about solarvps and hope they will do anything...
a) If server goes down for any reason then they must post in the forum about what's the problem but they didn't do, like few days before server goes down, even solarvps site is also not opening but actually don't know what is the problem... except some server problem.
b) They asked you to buy a extra bandwidth in advance @.25 per GB, but how anyone can calculate if they required more this month or not like on my website sometimes i used 400GB and sometimes 600GB without doing anything extra. Secondly they say otherwise we will charge $.50 per GB for overusage but customer service said when you touch 600GB then account will be blocked and have only limited access but admin said account will not be blocked and we will charge on overusage but actually don't know what going to happen because both giving different answers and also not have a bigger plan. So, why don't they give + 50GB on every account (or on client prompt payment records) and asked the user to take action within this 50GB otherwise we will blocked the access and if month finishes within that 50GB then don't charge anything. Hope they will do something soon because i am looking for a plan which gives me same service and price with better bandwidth, but i like to stay with them if they do something.
Currently i am also using hostgator.com for another website and no doubt customer service is very good and online availability at every time its awesome. If looking for shared hosting account then they are must look.
PowerVPS - 2.5 Star because of admin rude behaviour, charging high price and don't give the server as per their cost and inform the user that they are on the best config .
SolarVPs - 4 Star for nice behaviour by admin and wonderful performance by server. If bandwidth problem is solved then 5 Star.
Last month i have problems and outgages with a node in powervps vz45 in the 205.234.106 .20 and in other threads i mention previously that server. Last 1 october, node have a rare problem and they say in a few days they move accounts to other node.
Because a SERIOUS Problem with my personal life, this last week i dont get backups, and wednesday a thief in house stole my mobile HD (without passswords and ciphered). The Friday my VPS crash.... and three days later they are restoring the backup... and None of the 140-180 sites yet online.
I read in other thread a more problem about they laterly, but for me is near fatal, because 33% are my best customers (i plan to migrate to other host the server the 15 of the month but for the personal thing i cant.
88 USD monthly and three days to recover the Nodes ?
I meant to do this a long time ago but just got around to it. I originally signed up with PowerVPS due to all the good reviews that I found here on WHT. I have been with them for a little over a year now and could not be any happier. I have the biggest VPS plan they have. Yesterday I purchased another VPS for a small project.
Their support is top notch, most questions get answered within 2 - 30 minutes of being put in. Their tech support is knowledgable and usually have the problem fixed before I even realized they have responded back to my ticket.
Im not going to make this very long I just wanted to say I have been with them for over a year now and would not go anywhere else.
Thanks PowerVPS for the excellent service and support!
I am with powervps for more than 2 years, but in the last month all the good service and the uptime from the past has disappeared.
I have 3 VPS accounts, all in diferents servers, and in this last month all three accounts were having lot of problemas, specially one of them, that was more than 15 hours down, and now is down again, and it looks like they take a while to be up again...
I ask to the support about this problems, but i don´t get any convincing answer. I think that they have a big problem with the stability of his systems, and i don´t know why.
I arrive to this forum looking for the experiences of other costumers of powervps this days to see if I am the person with worse luck of the world or if it is a global problem of powervps.
i solicited a suport resquest 24 hours ago because exim start problems, and solicited a backup restauration, the suport of powervps very slowli 24 hours after not solved the problem, not restaured my backups, blocked my ssh acess, and uinistalled my sql server.
im very dissaponted.
now i no have ssh acess to try solve my problems , the support no answer and i loose my clients.
I chose PowerVPS due to their west coast IDC's proximity to Asian networks, where much of my traffic comes from. The IP provided in pre-sales confirms the connection from Asia to the San Jose IDC. However, now that I'm all set up, all connections from Asia and the west are routing to their east coast IDC in Virginia. Not getting much help on this in tickets with them.
Does anyone here have a PowerVPS server that is actually in their west coast IDC?