When loggin into the Plesk, it says:Failed to update Plesk. To solve this problem, you can send the update log to Parallels support.View the update logs (Jan 23, 2015).Copy the logs to your computer before you close this message. To close this message, clickhere.How to proceed with that? Whom should I send this log-file?
View 8 RepliesI just did the update to 12.0.18 #6 and everything seemed to go pretty well. One feature we were really interested in was the Outgoing Spam Filter. Unfortunately, the error I see when I go to that feature reads, "Protection : Not active. There are some problems that prevent the service from being started."
When I Google that error, I'm brought to some KB articles but they are all for the older Outgoing Spam Filter that you need a license key for. I don't believe that is the case any more - if it is, I don't know where to get the key. I will say point out I'm a bit of a Linux novice (we are running CentOS 6.5 on this server), so I'm not really sure where to look....
I wanted to permanently get rid of xcache from my Plesk 12 as some softwares we are using crashes if xcache is installed or enabled on server.
At present I am doing yum remove to remove xcache php extension from server which is allowing our software to work but after couple of days, its coming back again.
I found traces in autoinstaller log, but I am not sure how to completely disable only xcache for all php versions installed on server i.e. PHP 5.3, 5.4, 5.5
PRODUCT, VERSION, MICROUPDATE, OPERATING SYSTEM, ARCHITECTURE
Parallels Plesk, 11.5, .30_build115130819.13, Debian 7.0, Intel 64bit
PROBLEM DESCRIPTION
When triggering the events 'Mail account created' or 'Mail account modified' the returned variable NEW_MAILBOX will always state TRUE regardless of the mailbox option being ticked or not ticked on the 'New mail account' option located on the 'Mail' tab of a subscription.
STEPS TO REPRODUCE
1: Log in to plesk.
2. Select 'Tools & Settings'
3: Select 'Event Manager'
4: Select 'Add New Event Handler'
5: Select Event 'Mail account updated'
6: Enter in '/usr/bin/php /root/scripts/dbmail/mail_mod.php' to the Command box.
[Code] ....
ACTUAL RESULT
[NEW_MAILBOX] => true
EXPECTED RESULT
[NEW_MAILBOX] => false
ANY ADDITIONAL INFORMATION
I submitted this with parallels support and they stated that the variable NEW_MAILBOX will always return as TRUE regardless of if the mailbox option is ticked or not. They also stated the NEW_MAILBOX variable will be true regardless of any action taken on the panel with mail accounts.
The actual documentation on this variable is very sparse
Component name/description Old component value New component value
Mailbox old_mailbox new_mailbox
We previously had some code that would trigger on this variable and would create a mail account on our mail server with or without a mailbox.
if (!strcmp(getenv('NEW_MAILBOX'),"true") && !strcmp(getenv('OLD_MAILBOX'),"false")){
//Create a mailbox on the external mail service
}
if (!strcmp(getenv('NEW_MAILBOX'),"false") && !strcmp(getenv('OLD_MAILBOX'),"true")){
//Create a mail forwarder on the external mail service
}
At some point this variable has stopped working with newer versions of plesk. Having a variable that is always true regardless of what is done when creating a mail account seems pointless and requesting a new feature that was already there in older versions doesnt seem like something that should be requested on a new feature request.
QUESTION: Is there anyway to get this functionality restored other than requesting it gets re added via [URL] ....
I try to follow this: KB: Customer & Business Manager stuck on post-upgrade processing like the warning tell me to do:
Code:
Parallels Panel pre-upgrade check...
WARNING: SSO start-up script has wrong execution priority. Please, check [URL] .... for more details.
But I try to proceed the first step (for Centos 6.5):
Code:
[root@mydomain conf.d]# for i in `find /etc/sw-cp-server/applications.d/ -type f -name *sso-cpserver.conf`; do mv $i $i.moved.kb.112666; done
[root@mydomain conf.d]# rpm -q sw-sso | xargs rpm -e --nodeps --justdb
[root@mydomain conf.d]# /usr/local/psa/admin/sbin/autoinstaller --select-release-current --upgrade-installed-components
Doing restart of Parallels Installer...
[code]....
We have updated our Plesk 10.4.4 to 12.0.18. We want to use PHP with FastCGI (Apache) and get always the following suexec - error:
command cgi_wrapper not in docroot (10004)
We use CentOS 6.4
I've got a problem to migrate A user from one server to another.
I tried to use the migration manager, but if I start the migration manager the migration will be started but after 2 seconds it has finished and no migration has be doen.
or should I moove the data manually?
if I load a webpage from my server, the browser keeps still loading this page and doesn't finish loading. First if I refresh the page, I get the full page content. Sometimes there is html-data missing, sometimes I get only a part of an image. I tried different browsers and different computers, everywhere the same problem.
View 2 Replies View RelatedI have setup my dedi server with Plesk, and I have added my own domain to the plesk system, now when I try to suspend the account, it still displays the uploaded html documents in the browser, everything else like the FTP and panel logins get suspended, but plesk doesn't display the default page, it just continues to serve the pages?
View 18 Replies View RelatedI just changed some PHP Settings for one of my Subscriptions and saved it to sync it with all my customers.
But the sync process doesn't stop?? What should I do? Sync runs for alsmost 2 hours. I even tried to reboot the server and no change...
Screenshot: [URL] ....
I use OpenSuSE with mysql community version. Today i have updated the server via zypper. MySQL get a new update. Thereafter psa don't start mysql via daemon. Look at this:
Stopping psa... done
Plesk: Stopping Mail Server... done
Stopping mailer service... not installed
Stopping sw-cp-server service... done
Stopping mysql service... not installed
Stopping postgresql service... not installed
Stopping spamd service... done
Stopping drwebd service... not installed
Stopping tomcat-jsvc service... not installed
Stopping apache2 service... not installed
MySQL Service is installed and is working also.
since my Update up to plesk 12
at the moment none of my websites can send E-Mails via sendmail :-(
I have a fully working clean installation of Plesk 12 + updates (CentOS 6.5 x64). Previous installation was a test and was working just fine with the license file.Today I did a clean install. When I tried to restore my original key file (Parallels Plesk Panel 10.x/11.x and Later 100 Domains w/1 yr SUS) I get the following error:
Code:
ERROR: bad arguments (key_upload.php:76)
As result I'm not able to create domains and start using the server/panel.
SETUP:
CentOS 6.3, 64 bit.
Plesk 11.09, Update #10.
I enabled Watchdog in Plesk.
It works fine.
However, it doesn't start up by itself after a server reboot.
I can start it manually with the following command:
/usr/local/psa/admin/bin/modules/watchdog/wd --start (which I have done by adding it to /etc/rc.local)
Shouldn't Plesk do this automatically?
For the first Time now i was trying to grant a User SSH Access via Plesk Panel (chrooted/non chrooted), but it doesnt work out really .. Abonnement > Edit Permissions > Allow Access chrooted (or non chrooted doesnt matter) doesnt change anything when im trying to Login with the created System User by Plesk. Login doesnt work!
Regular SSH Login as root works as always without any problems, but even via "su user" it doesnt works.
Till now I didn't had any Problems with my VPS Setup based on Centos 6.6 and Plesk 12.0.18 #50.
I updated two days ago the Plesk panel from the Panel itself and it was succesfully but at webmail URL which it appeared one error about default.inc something but after I did refresh some times it disappeared now it doesn't show anything. I tried removing and reinstalling roundcube but still doesn't work..
Here are my logs from /var/log/plesk-roundcube/errors
[09-Apr-2015 14:50:36 UTC] PHP Warning: finfo_file(/usr/share/psa-roundcube/installer/images/roundcube_logo.png): failed to open stream: No such file or directory in /usr/share/psa-roundcube/program/lib/Roundcube/rcube_mime.php on line$n line 754
One of my customer has a imap account installed on a Ipad, Iphone, Mac... Server : Plesk 10.4.4 (Centos).
Alternately, the account connection doesn't work ("impossible to connect to imap.xxx.com...").
I've modify imap file with this :
MAXDAEMONS=80
MAXPERIP=40
And after "service courier-imap restart".
But there is always the problem...
All of my email clients stops working after tonight Plesk update. Some known issues?!
After server restart It's work only for 30 secs and again stops working.
For some reason my nginx doenst start and I get the following error:
Error: Unable to start service: Unable to manage service by nginxmng: [2015-05-30 01:03:20] ERR [util_exec] proc_close() failed
enabling nginx proxy failed: getsebool: SELinux is disabled
255 Service /etc/init.d/nginx failed to start
getsebool: SELinux is disabled
Nginx proxy changes had been reverted.
('--enable', 'nginx')
I'm using the migrate tool to clone our production server to a backup server.
I'm using the following command
Code:
cd /opt/psa/bin/
./migrate --migrate-server -host x.x.x.x -password mypwd
I've noticed that the per-domain PHP settings (like open_basedir and include_path) are not transmit to the backup server. Is that the expected behavior ? I would have prefer the migrate tool to include all settings....
I'm using Ubuntu 14.04.2 LTS and Plesk 12.0.18 - update 38. Since i have reinstalled 3 servers, i don't have imap connection possible in some case.
- When i connect from a Thunderbird, it works only if it's not secure : any attempt with ssl is refused.
- When i try to use a smartphone with the same working config done in Thunderbird, i canno't log whatever i do to find something working on the smartphone (note : it's works with pop)
- Horde refuse all users. If i switch to Roundcube, all works...
There is something wrong : i search the web, the forum, for 14 days now, without success. I tried many thing from the KB...no success either.
i've migrate from plesk 11.5 (centos server) to plesk 12 (ubuntu 14). The migrate process doesn't give problems but now (and for all domains), web service doesn't work well in fact works but all domains resolve /var/www/vhosts/default/htpdocs/index.html and not /var/www/vhosts/domain/httpdocs/
The rest of services (mail, ftp...) seems to work ok. I don't know if it's important but as before migrate, we use and external DNS server so in plesk i have DNS server down.
Today I upgraded to Plesk 12 and during the day I got several customers that had problems with their mailbox size. According to Plesk they were exceeding the size, but they've been doing that for years. The setting that these limits don't have any real meaning is ignored after the upgrade...
View 1 Replies View RelatedPlesk 12.0.18 on CentOS 6.5 using Postfix...i have configured outgoing mail control to have a limit on a domain. I have removed all entries from the server wide white list.This setting - Allow scripts and users to use Sendmail is unchecked.However I can send any number of messages using PHP's mail() command from a PHP script on the domain.I see this in the maillog:Error during 'limit-out' handler...But the email is sent and no limit is applied.
View 7 Replies View RelatedMy issue started ince a couple of months seemed to increase with update to Plesk 12.0 (though I can't guarantee it).I am using Centos 6.5, all updated. What happens is that postfix usage starts to increase without any apparent reason (during week-ends for example). Then postfix is not responding anymore.
Code:
top - 13:27:13 up 3 days, 18:44, 0 users, load average: 0.73, 0.33, 0.32
Tasks: 238 total, 2 running, 236 sleeping, 0 stopped, 0 zombie
Cpu(s): 0.3%us, 0.6%sy, 0.1%ni, 98.7%id, 0.3%wa, 0.0%hi, 0.0%si, 0.0%st
Mem: 32917292k total, 8982212k used, 23935080k free, 1899416k buffers
Swap: 1046520k total, 0k used, 1046520k free, 4905884k cached
[code]....
I installed wordpress on a website space of my customer using the plesk install-wordpress function.
I bought a wordpress template to templatemonster.com .
I followed instructions to install it [URL] .....
After the cherryframework upload, when I click on "activate", the server returns a 500 error.
I contacted the templatemonster.com technical support, and they say that it is a plesk issue ( [URL]
My download button doesn't work in File Manager.
View 2 Replies View RelatedUsing Plesk 12 with an automated install of Wordpress. Created a site locally using wamp and after some database related issues finally managed to upload the content using a plug in and the content looks fine and largely(!) works.The directory structure is root/httpdocs/wordpress (and I can't change that as a webapp is using it - presumably the Wordpress install).
Following various articles on the net I've deleted the Wordpress skeleton files and index.html file however I'm not entirely sure whether the index.php file should directly be under root or in the httpdocs folder?? - as wherever I put index.php and edit the path accordingly it doesn't display the site.Adding the wordpress folder into the site address ie mysite.com/wordpress displays the content.
Also one article indicated that as I'm using permalinks I need to also copy the .htaccess file but it doesn't display in the Plesk file manager. I know it's a hidden file but I can't see it either when forcing FileZilla to show hidden files.[edit - as it's a windows server, further reading indicates it should be web.config rather than .htaccess (?) but the same comment applies... imh]
I have a problem with one of my user accounts (let's call it testuser) in Plesk. System is Windows Server 2012 R2 with Plesk 12.In the Control Panel, the customer and subscription for testuser are removed, so there should not be any data left for the domain/user.
However, when I want to create a new subscription with the username testuser, Plesk gives the error "User account already exists". I tried to manually remove the domain and took the following steps:
Code:
C:Program Files (x86)ParallelsPleskbin>customer --remove testuser
An error occurred during removal of customer account: testuser does not exist
C:Program Files (x86)ParallelsPleskbin>webuser --remove testuser
The web user with the name 'testuser' does not exist
C:Program Files (x86)ParallelsPleskbin>ftpsubaccount --remove testuser -do
main testdomain.tld
Unable to remove FTP account: Unable to find service node for web service on dom
ain with id=0
C:Program Files (x86)ParallelsPleskbin>database --remove testuser
An error occurred during database removal: database does not exist
As described in this topic, I logged in to the MySQL server and tried to remove the user:
Code:
C:Program Files (x86)ParallelsPleskMySQLbin>mysql -P8306 -uadmin -p[admin-pass] psa
mysql> g SELECT id FROM `sys_users` WHERE login=`testuser`
ERROR 1054 (42S22): Unknown column 'testuser' in 'where clause'
mysql> g DELETE FROM `sys_users` WHERE login=`testuser`
ERROR 1054 (42S22): Unknown column 'testuser' in 'where clause'
Also, the inetpub/vhosts directory for the user is correctly removed and therefore doesn't exist. Are there any other steps I can take to remove the user manually and so be able to recreate the user?
I recently just started working at a party shop, and being the only one there with a computer at home, they've unloaded a few computer problems on me - most specifically, one dealing with website hosting and all that jazz; An area which i am completely unfamiliar with, so here's hoping that I can understand half the stuff required of me!
A few weeks ago, in collaboration with a company which specializes in website design, they submitted and successfully(?) updated the new coding for the domain (they've kept the same url, just remodeled the site); However recently customers began complaining that the website which they view at home is that of the old one, not the newly updated one.
When viewing the url at the computer which is located at our store (the computer which we used to register and update the website*), we’re able to see the new website; but, viewing the url at an external computer shows the old website.
*I'm not too certain what happened at this step, but apparently they sent the domain hoster their code along with some registration key or something, and it was enough to change the website on the computer at work.
We’re not too certain why this is happening, and any information on measures we could take to resolve this issue would be greatly appreciated. I'm going to take a guess and say that they probably didn't update the website properly, and the website they're viewing at work is the website stored in cache?
These new "rules" make BFD ban faster, checks every minute. BFD only checked every 10 minutes and could miss attackers that show up at the right time. Now we keep 10 minutes of IPs, and ban using that list.
I feel that APF and BFD are still the best choices for protecting my server. Cpanel's new "cphulk" feature has a lot more to go to be as good, plus you have total control with BFD where you can add and change rules to suit your needs as they grow, or modify them for particular problems.
The changes I made are based on the latest version of BFD V0.9, you should have that version installed and WORKING ALREADY.
Remember, they are simply shell scripts that define the log file to keep track of and what keywords to trigger on. You can view them with any text reader.
WARNING: These work for me, USE AT YOUR OWN RISK, always make sure you add your current IP in /usr/local/bfd/ignore.hosts (and) /etc/apf/allow_hosts.rules so you don't accidentally ban yourself!
Inside the below tar.gz file are my modified "rules" files for exim, pure-ftpd, rh_imap, rh_pop3, sendmail and sshd. No changes to the BFD V0.9 main program are needed.
You should change the cron job to run BFD every minute, edit this file:
/etc/cron.d/bfd
Change the line in that file to this so it runs every minute:
*/1 * * * * root /usr/local/sbin/bfd -q
I checked the CPU load and since it's reading only a small part of the log file every minute, the CPU load isn't bad, it's done in about 8 seconds on my system. Expect a small rise in load average since it is doing work more often.
The "rules" files are contained in your server directory:
/usr/local/bfd/rules
The "rules" files should be REPLACED with the new ones, if you want to keep the old ones around then MOVE THEM OUT to another directory NOT INSIDE the "rules" directory, or else they will be run when BFD runs.
If you need apache, proftpd or other "rules" then you will have to modify them yourself, otherwise you should move these out of the "rules" DIRECTORY, they will not do much with BFD set to run every minute (unless you modify them yourself). I only modified the rules I needed for my server, feel free to post your own mods here.
OK enough, here's the file:
[url]
(it's also attached to this message, see below)
This file will only be around for a few months on this free upload site. Someone please put it in a good place/mirror and post a link, thanks.
Technical details:
This runs every minute but keeps a list of the last 10 minutes of bad IPs in a file in tmp, trimming the file every minute so only new IPs are saved.
You can see the list of IPs in files such as:
/usr/local/bfd/tmp/.exim
/usr/local/bfd/tmp/.sshd
The marker "----" (four dashes) is used to mark each minute and is ignored by BFD but used to trim the old IPs off the file.
If the number of "----" are more than 10, it trims the top of the file up to the marker every run. If the file doesn't exist it's created.
The exim filter "grep" part was modified slightly because the old one was producing bad data every once and a while. The others are all the default filters that come with V0.9.
(BFD people feel free to add this to the next version update, I consider it GPL)