Plesk 12.x / Linux :: Mails Are Disappearing - Removed On Arrival

Dec 10, 2014

I'm currently expecting some major mail problems on my server. All received mails are removed on arrival. Here's a bit out of my /var/log/maillog:

Dec 10 14:00:31 scheer postfix/smtpd[421]: connect from[]
Dec 10 14:00:31 scheer postfix/smtpd[421]: 2AE9420C84:[]
Dec 10 14:00:31 scheer greylisting filter[431]: Starting greylisting filter...
Dec 10 14:00:31 scheer greylisting filter[431]: Timeout finished

[Code] .....

I disabled SPF spam protection, as stated in this topic: [URL] .....

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Plesk 12.x / Linux :: Email Domains Disappearing After Running Mchk Command

Apr 21, 2015

We found an issue after running plesk mchk command to restore all the mail server settings with SpamAssiassin settings enabled for all email accounts on the Plesk Server.

After running the mchk command, we found many warning messages in the psa maillog as following "authpsa : No such user [Email account] in mail authorization database".

We checked the mysql database for records on the Email Account that the error is referring to but found that the Domain Email Database was deleted (email address, password, email data). Is this something normal that the plesk mchk command does? Plesk 12.0.18 Update #37

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Plesk 12.x / Linux :: SSL Certificate Removed From Domain After Each Update

Aug 26, 2014

Any domain using a SSL certificate is switched to the default certificate after each Plesk update?This is starting to get annoying and we are disabling automatic updates due to this error...

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Plesk 12.x / Linux :: Horde Admin Email Removed After Each Update?

Aug 26, 2014

Plesk 12.0.18#14, CentOS6.5

in order to have a Horde admin email we open

and change
$conf['auth']['admins'] = array();
$conf['auth']['admins'] = array('');

Works fine. This change than reverses itself after every Plesk update incl micro updates. Are we editing the right file / is there an underlying one we should edit instead? Cannot find a setting in Plesk itself to configure a Horde admin email.

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Plesk 12.x / Linux :: Facebook Link In Control Panel Can Be Removed?

Apr 22, 2015

I purchased a Host license.Major customers in China. There is a facebook link in the panel.But China does not allow access facebook. This leads to a very slow access speed! Can I remove this link? If so, how to remove?

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Plesk 11.x / Linux :: Don't Receive Mails From Others

Jun 12, 2014

i have number of plesk server, one of them works with all of the world mail services, many company! sometimes thay don't receive mails from others! and sometimes customers send undelivered mail reasons to us: like this:

Technical details of permanent failure: Google tried to deliver your message, but it was rejected by the server for the recipient domain by [].

The error that the other server returned was: 550 5.7.1 Command rejectedClick to expand...

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Plesk 12.x / Linux :: One Mailbox Cannot Send Mails?

Jul 14, 2014

i have one Mailbox on my server, which i cannot sending mails. I tested it with Outlook and Horde.

For Example, i see this error at the Maillog:


Jul 14 22:12:13 gaius postfix/cleanup[12194]: 2F653402A6: milter-reject: END-OF-MESSAGE from localhost[]: 5.7.0 The message could not be sent. You are not allowed to use sendmail utility.; from=<user@server1.local> to=<user2@server.local> proto=ESMTP helo=<>

I delete this Mailbox, but after a time, i have the same problem again. On the Plesk Webinterface there is no problem logging with the outgoing spam protection.

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Plesk 11.x / Linux :: Spamassassin For Relay Mails?

Oct 1, 2013

We are using Plesk 11.5 with postfix MTA. Spamassassin is working fine for incoming mails and leaves outbound mails unchecked - as it should.

Now there is one of my domains whose mails are relayed to another server (using postfix transport tab; mail support for this domain is disabled in plesk). For the moment, these mails arrive without beeing checked and marked by spamassassin. How could I change this? I have tried to register an additional mail-handler like

/usr/local/psa/admin/sbin/mail_handlers_control --add --priority=10 --executable=/usr/local/psa/handlers/hooks/spam --name=spam --enabled --queue=before-remote --type=recipient-domain --dont-preserve-on-restore --context=text

but this didn't have any effect so far.

If there is a direct way to enable spam-control for relay domains, Otherwise I could still access spamassassin via postfix' config-files, but how to use two different implementation of spamassassin at the same time.

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Plesk 12.x / Linux :: Mails From Localhost Do Not Follow MX Records

Apr 22, 2015

I have a PPP12.0 hosted on ubuntu 12.04, and several websites and domains, mail service active using postfix.

Lets take for example two domains :

DomainA uses postfix
DomainB uses an external mail service , MX records are duly entered in the DNS zone of DomainB

If i send a mail from an adress of DomainA, lets say to any email of domainB lets say, the server does not take into account the MX records, and i receive an answer from the server : 550 5.1.1 <>: Recipient address rejected: User unknown in virtual alias table

But, if i send an email using any other external mail service (gmail, hotmail...), the mail is correctly forwarded to the mail server entered in the MX record of domainB.

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Plesk 11.x / Linux :: Dedicated Route For Mails From One Domain?

Jul 21, 2015

we have Plesk Version 11.0.9 and I have the following Problem:

(all adresses are examples)

The Server hostet the following Domains and thay all send Mails too:

Now I need the following:

If the user "" send a E-Mail to "" the recipient of the Mail have to be changed to "". But if "" do the same, the recipient should not be changed.

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Plesk 11.x / Linux :: Hack Server And Sending Mails

Apr 30, 2015

I have a dedicated server with Linux. I have the following problem. Someone has hack my server and is sending illegal newsletters. My hosting sent me an abuse message and in the mailserver logfiles i see that is sending all the time.

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Plesk 11.x / Linux :: Sending Mails To Customer Upon Domain Creation

Jun 5, 2014

I use whmcs to bill my cusotmers. when a account is created, plesk sends mail from admin email and name to customer as below,

A new domain name has been created.
Domain name:
Domain name owner: xxxx xxxxx
IP address associated with the domain name:

How can I disable it ? it ends up in spam and I just don't want customers to receive it.

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Plesk 12.x / Linux :: Change Frequency Of Wordpress Update Notification Mails?

Nov 4, 2014

Is there any possibility to change the Frequency of the Wordpress Update Notification Mails?

It's very annoying for our Customers to get those Mails every day ... Once a week would be more than enough ...

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Plesk 12.x / Windows :: AWStats Error For Removed Domain

Jan 6, 2015

I accidently added a new domain to another domains webspace instead of a separate one. I removed the domain and readded it correctly.Ever since then the nightly web_statistics_executor.exe gives me the error

The system cannot find the path specified. (Error code 3) at Open file ' ukwebstatCopy AWStats.lock'....

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Plesk 12.x / Linux :: Postfix Mails Rejected By Google - Identified As Bulk Spam

Nov 20, 2014

I run a server and have ONLY problems if i am sending mails to domains hosted by google ...

OSUbuntu 12.04.5 LTS
Plesk version12.0.18 Update #24, last updated at Nov 20, 2014 06:32 AM

Here a little bit about my configuration:

a) I have set a Reverse DNS ( - My hostname!
b) i run 4 domains on this server (mydomain1, mydomain2, mydomain3, mydomain4)
c) my DNS settings are made by myself in my Domain Provider account
d) i also set SPF records and i use Domain Keys

Everything works like a charm but following now the outputs with my problems:

Here is my postconf -n output:

root@shamu:/etc/postfix# postconf -n
alias_database = hash:/etc/aliases
alias_maps = hash:/etc/aliases, hash:/var/spool/postfix/plesk/aliases
append_dot_mydomain = no

[Code] ....

Now I sending a email from my domain2.tld and google rejects this email ...

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Plesk 12.x / Linux :: Auto Deleting The Mails From Trash Folder And Junk - Dovecot

Jul 4, 2015

I use for my client the webmail Roundcube.. How to I set for Auto Deleting The Mails From Trash Folder and Junk with mail server Dovecot after 30 days?

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Plesk 12.x / Linux :: Postfix - Mails Sent Through Sendmail Binary Blocked Because Of Wrong HELO

Jun 23, 2014

My server is using Centos 6.5... I updated from Plesk 11.5 to 12 last week and postfix to 2.8.17.

Since then, all mails sent using the sendmail binary (notifications, mail forwards...) are being rejected with a wrong HELO hostname: localhost.

It seems that sendmail is using locahost as a HELO tag which is not accepted. Here is the following error:


Jun 23 14:23:20 ns395167 plesk sendmail[29817]: handlers_stderr: SKIP
Jun 23 14:23:20 ns395167 plesk sendmail[29817]: SKIP during call 'check-quota' handler
Jun 23 14:23:20 ns395167 postfix/pickup[29480]: B94BC6AA20A6: uid=0 from=<>
Jun 23 14:23:20 ns395167 postfix/cleanup[29507]: B94BC6AA20A6: message-id=<>

[Code] .....

Here is my postconf -n content:


alias_database = hash:/etc/aliases
alias_maps = hash:/etc/aliases, hash:/var/spool/postfix/plesk/aliases
command_directory = /usr/sbin
config_directory = /etc/postfix
daemon_directory = /usr/libexec/postfix

[code] .....

My system hostname seems correct:

hostname -f

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Disappearing Disk Space

Nov 9, 2009

I have some weird problems here:

# df -H
Filesystem Size Used Avail Use% Mounted on
/dev/sda1 967G 917G 0 100% /
tmpfs 4.3G 0 4.3G 0% /dev/shm
/usr/tmpDSK 508M 15M 467M 4% /tmp

The root filesystem is only using 917 GB while the size is 967 GB. Where has the 50 GB gone to? CentOS tells me that the diskspace is indeed full already, so I wonder where is the disappearing space?

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Perl Removed

Feb 2, 2008

A client's server's password was guessed, and the hacker conveniently uninstalled perl. I can't seem to get perl reinstalled. Any ideas on how this would be done? RPM, TAR's and YUM don't work, as they require perl!

Is this going to be a reinstall job?

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Databases Not Connecting And 1 Removed After Suspension

Nov 4, 2008

Some accounts on cpanel were suspended then when reactivated the databases didnt connect for some time.

All sites apart from one came back up but one database was corrupted and had to be restored but now the site isnt connecting to it.

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Default Removed All Ip In Firewall Rules

Oct 24, 2007

i want removed all ip that are in firewall rules in csf/cpanel
Chain SPAMHAUS (1 references)
num pkts bytes target prot opt in out source destination
1 0 0 DROP all -- * *
2 0 0 DROP all -- * *
3 0 0 DROP all -- * *
4 0 0 DROP all -- * *
5 0 0 DROP all -- * *
6 0 0 DROP all -- * *
7 0 0 DROP all -- * *
8 0 0 DROP all -- * *
9 0 0 DROP all -- * *
10 0 0 DROP all -- * *
11 0 0 DROP all -- * *
12 0 0 DROP all -- * *
13 0 0 DROP all -- * *
14 0 0 DROP all -- * *
15 0 0 DROP all -- * *
16 0 0 DROP all -- * *
17 0 0 DROP all -- * *
18 539 37022 DROP all -- * *
19 0 0 DROP all -- * *
20 0 0 DROP all -- * *
21 0 0 DROP all -- * *
22 0 0 DROP all -- * *
23 0 0 DROP all -- * *
24 0 0 DROP all -- * *
25 0 0 DROP all -- * *
26 0 0 DROP all -- * *
27 393 27185 DROP all -- * *
28 0 0 DROP all -- * *
29 0 0 DROP all -- * *
30 0 0 DROP all -- * *
31 0 0 DROP all -- * *
32 0 0 DROP all -- * *
33 0 0 DROP all -- * *
34 0 0 DROP all -- * *
35 0 0 DROP all -- * *
36 0 0 DROP all -- * *
37 0 0 DROP all -- * *
38 0 0 DROP all -- * *
39 0 0 DROP all -- * *
40 0 0 DROP all -- * *

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Plesk 11.x / Windows :: Setting Mails On Thunderbird

Oct 2, 2012

I am having a problem setting mails on Thunderbird.i did exactly as you said in the documentation but still receive an error for sending an email (incoming email is good).i used full email address as username.domainname.tld as Incoming/Outgoing server address.

port 25 and 143 but still seem that i can't send emails.via web-mail i can , but via Thunderbird on my local PC i can't.I have a dedicated windows server with plesk 11.0.9

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Plesk 12.x / Windows :: Cdosys Mails Cannot Use Port 465 Over SSL

Feb 6, 2015

Suddenly my cdosys mails can not use port 465 over SSL......Is it related to the fact SSLv3 is disabled or something, both the client and mail servers have SSLv3 disabled...or my cdosys.dll is corrupted....

the error message is -2147220973The transport failed to connect to the server. I can telnet to port 465 of my mail server

*It appears that CDOSYS.dll does not support TLS by design. Therefore, need to find another SMTP mail compoents to replace it if using SMTPS.

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Plesk 12.x / Windows :: After Migration Domainkeys Header Not Added To Sent Mails?

Feb 27, 2015

I recently realized that domainkeys headers are not added to mail messages that are generated on our server. We are using MailEnable Enterprise 8.60 (upgraded on the Stardart edition, that is installed with Plesk).

I thought the problem could be related with this upgrade and created a new VM and tried that out. Installed Windows Server 2012 R2 Std, enabled DNS and IIS with ASP.NET versions, applied all updates, installed Plesk 12 and Upgraded to MailEnabled Enterprise. On the new server mails are going with the correct domainkeys headers.

Now I think that the problem was generated because of the Migration. On the old server Plesk 11.5 was installed and we didn't have any domainkeys issues. When we created our new server, with the same steps I wrote below, and migrated our backup to the new server, domainkeys headers weren't there anymore.

I couldn't find any documentation about this issue. Is there any commands to reset the settings related to domainkeys or may be it's a curruption in the psd database?

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Plesk 12.x / Linux :: Installing Mcrypt On Linux Centos 5.5 PHP 5.3.3

Jun 20, 2014

I am trying to install Magento on my apache server. I am running into the dreaded mcrypt issue as Magento needs it to run. I have now been googling for the past few hours and have gotten nowhere.

Here are my details:

Centos 5.5
PHP 5.3.3
Plesk 12

I have tried installing all sorts of different repos and it just isn't working.

When I try to install using # yum install php-mcrypt I get the following:

Loaded plugins: fastestmirror
Package php-mysql is obsoleted by php-mysqlnd, trying to install php-mysqlnd-5.5.13-3.el5.remi.x86_64 instead
--> Processing Dependency: php53-gd for package: psa-php53-configurator
--> Processing Dependency: php53-imap for package: psa-php53-configurator


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Plesk 12.x / Linux :: Does Parallels Support It Being Installed On Linux VM

Feb 25, 2015

Does Parallels support Plesk 12 being installed on a Linux VM that is provisioned on Microsoft Windows Server 2012 R2 Hyper-V?Is it fully supported?

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