My Bad Experience With Hivelocity - Stay Away
Nov 2, 2009
I want to share my bad experience with hivelocity.
I need a backup server for my remote backups so I need a dedicated server form a reliable provider.
I ordered Xeon Quad-Core X3220 2.4GHz: server on Tuesday, June 30, 2009 and paid with my Credit card. I done my all verification process and on Wednesday, July 01, 2009 I got my server.
I just ssh on said date to check server is online and then I logout because I was very busy in those days.
On dated 03 Jul 2009 08:00 I want setup my new server for backup and I try to ssh but I can't. I contact Live chat and they told me your server is offline please open a reboot ticket.
This is my first downtime I got after 1-2 days of server setup even I was not touch any thing in server.
I open a reboot ticket and then with 30 minutes my server was online and hivelocity can't give me a reason why my server was down even I have not hosted anything.
After this I have started setting up this server for backup use An I was shocked to see that I have ordered and paid for Xeon Quad-Core X3220 2.4GHz but this server was Core2Quad CPU Q6600. I reply ticket below ...
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Jul 12, 2008
I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.
Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....
Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot.
Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...
I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse.
Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket.
He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap.
One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".
And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"
Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.
Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.
Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.
I'm asking you WHT users... is this situation normal for a big company like hivelocity ?
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May 17, 2009
I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Quote:
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you tapan@avissoftware.com
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: tapan@avissoftware.com
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: dave@hivelocity.net
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?
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Oct 4, 2009
I had decided to transfer 1 server into Hivelocity. It was a low $200s server with Hivelocities Platinum magagement plan. I was attracted to the pricing and the options available to configure my server how I wanted. I also liked the fact that they are somewhat local to where I live.
I had placed the server order with Drew. The server was delivered to me in 4 days, I was not in any rush so I did not mind. We started the migration process and went with out a problem until we went live. According to the tech the hard drive cable was bad and was replaced within 2 hours. These things happen and I still was not upset.
I was thinking to take advantage of the annual pricing offered and bring over the other servers until one morning I get flooded with phone calls chats and emails. I immediately try to log in the server to no avail so I contact Hivelocity. I was then told to contact the abuse department, well the abuse department does not take phone calls so then I was to told to log in a ticket.
What had happened was 1 of the hundreds of accounts hosted on the server recieved a copywright complaint and the server would not go back online until deleted and a ticket respond. I always comply with any complaint however I would appreciate at least a few hours to resolve, rather them an immediate disconnection. When you sell shared hosting you will always have a few accounts that are bad. No hosting company is immune to this. The server went back online 2 hours later.
Similar scenarios happened 2 more times with excessive down time in the first month that I was with them. Needless to say after talking several times with the GM Steve, I learned that he promises you one thing and either does another thing or does nothing as promised. For ex: will call you or will give a few hours to resolve any future complaints.
To compile further worries I learned that Hivelocity was terminating servers with out allowing transfer, including one host that was in business over 10 years. I do not know the non-bias details of those scenarios but I do know those things do not happent at the Planet, Softlayer or any other major datacenter, otherwise it would have been posted all over the net as was with Hivelocity.
In closing, my impression of the place was that their servers are ok, the bandwith is a bit spotty, the techs are ok, albeit one being a smart ass, the GM is a great speaker and the abuse guy is trigger happy. I do love the Hivelocity banners though.
It's too bad as I thought I had found a company that can save me alot of money however it ended costing me much more with loosing good clients.
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Apr 16, 2009
First let me say I cringe whenever the thought of changing dedicated providers enters my mind. Sorting through the resellers and all of the broken promises is a tedious process and I like many others have been screwed over too frequently.
I came across HiVelocity yesterday and their offer for a quad core, 8gb 500 drive for $199. Sounded great, plus they offer free KVM over IP which was a bonus.
Yesterday about 4:45pm eastern I went on live chat with sales at HiVelocity and spoke with Kevin B. I asked if he could get this server online quickly and he said all servers are built after 5pm for the day and are usually online that night. We went over the details of my order and I quickly sent a paypal payment. I was undecided on Windows 2003 or 2008 but I went with 2003. At about 8pm Kevin leaves me a voice mail on my cell and tells me they ran out of Heat Sinks and that the server would be delayed until Wednesday. "Ran out of heat sinks" sounded a little odd like I was being BS'ed but I figured it was fine because I did want 2008 installed on it and decided the $50/month extra was worth it. I went back to on to Live Chat about 10pm and Kevin said he would have a day tech get to the server for me in the morning (Wednesday) and I also upgraded the O/S to Server 2008 DataCenter and increased the bandwidth to 100Mbps. I sent over ANOTHER paypal payment to upgrade. Grand total $248 + $55 (for 2008 upgrade and dedicated kvm). $303 later and...
This morning (Wednesday) I make contact again and Kevin says he has a day tech working on it. 3pm rolls around, contact again and he says its built and ready. HiVelocity provides a link to a supposedly "live" server build page that shows you the status of the build. Status never said built but I took his word for it and waited for the welcome email so I could finally get my sites online and meet my deadline.
Well 9:30pm rolls around and NO SERVER YET!
I go to live chat again and talk to Andrew. He says sorry for the delay, you can check your status at the status page. I lost it at that point and pretty much told him I lost 31 hours so far "waiting" for a server to be built when I could have gone with another company and had the thing online at least within 14-18 hours and spent the remainder with configuring and migrating data. Told him 10:30pm the server better be ready or I'm canceling and disputing the charge with Paypal.
It is now 11:17 and I've been writing this whole time. I kept checking my email and even gave andrew my cell phone number to give to anyone there who cared and wanted to keep me as a customer. Still no email, no server, out $303, lost over 33 hours as of right now and its looking like the hosting hunt will begin again *^*(o.o)*^*
So anyway I wanted to share this horror story. This is why I HATE shopping for a dedicated server.
I read a lot of mixed reviews for HiVelocity and I really don't want to give them more bad press but the way I've been promised everything and NOTHING was done justifies me posting this for everyone to read.
If you're looking for a dedicated server, I would advise to pass this MAJOR HASSLE of a company. "Impressive Support" my @!#.
AND YES, everyone I spoke with BEFORE THE PURCHASE was well aware that I needed this pronto and I was assured it would get done! Now they are silent and ignoring me.
And if the guy that mods for HiVelocity on these boards reads this, the damage has been done. Instead of handling AFTER CARE for people on the boards, how difficult is it to communicate. I don't care if it wasn't going to get done at least I would have known and gotten another box somewhere else and used this as a backup. Making sure your account managers don't talk #$@#%$ and not deliver should be of more concern.
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Dec 4, 2008
I choose to try one of their VPS servers and found them pretty stable even did a crash test with a Enterprise Grade Content Management System and well passed with min requirements. Over all their support is good and fast and overall friendly Brian and Dave helped with any issues i had along with Gary. Their network doesn't even slow down either if that counts.
Disclaimer: This Review of personal experience other users may vary with theirs. Information Supplied is from written to best knowledge on hand and that its accurate as much as possible.
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May 2, 2009
11 days ago I signed up for a dedicated server with Hivelocity.
Hivelocity sent me an email requiring few more details in order to authorize my account to which I replied with all the details within few hours.
After that there was no communication for days. I couldn't get anybody on their online support; I've emailed sales, billing, support, even HivelocityGM asking them about the status of my request and had no responses. Not even one.
After few days I finally managed to contact somebody on their online support. They apologized, said that my server is being built and that it will be online in few hours.
After yet another day of no communication and no server details, I managed to contact another person on online support. This time he said that my authorization is not complete. Strange considering that one day before they were "building" my server.
I've decided to cancel my account and asked for the refund. Apparently nobody can't issue refunds except the GM, but I was assured that it would be handled on Mon morning. No surprises there, but nobody contacted me on Mon morning. I had to contact support again. I finally exchanged few emails with the GM and he apologized for the mix up and promised to handle my refund "right away".
That was on 27th Apr. Since then I haven't received any other communication and no refund. I've raised the dispute with PayPal.
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Nov 11, 2008
My Experience with Ultrahosting.com Dedicated Services STAY AWAY FROM IT!
I had 3-month experience with ultrahosting.com and I want to share this experience.
if you may have seen the prices are really nice, .. as I thought at glance.
I've ordered my windows dedicated server with Helm control panel.
after 3/4 days I called them and they told me that there is problem with Credit Card or something else... but everything was correct, they told me call them and I called and they told me they'll send me the information .. but after 24hours still nothing! .. I called them again and they told me that they are still waiting for the Helm license request!.
after 5 days (I think) I had the server but I found that the Helm license is only for 100 domains! they told me that the Helm license which is in the order form is for 100 domain (but nothing was written), and if I want Helm unlimited license I've to pay 60$(the helm license in it's web site is 50$ if you purchase directly from Helm )..
ANYWAY YOU SAW OUR PROBLEM AT THE FIRST! ..
NOW .. after 3month .. after having lots of support problem and license and ..
I woke up at the morning and I've got an email with the subject of "your service has been terminated"! ..
TERMINATED! What? .. they told me that we did the ARP Poisoning on their network! and everything is finished !! chating with live sales doesn't helped me so I called the support, but the fun is that the support staff couldn't talk well English (I was wiered!!) and he told me that I've to send email again .. still no response for the email ..my offer is that stay away from ultrahosting .. I decided to start again with Iweb .. but it's really kinda starting again .. cause I'll for sure lose all of my customers who was on the ultrahosting's servers.
they are new to dedicated even thought they are in co-operate with Momentum, they had no help desk in more than 2-month I was sending request to them asking for a help desk. as an experience : we should never work with the guys how has no experience! .. I hope that Iweb can help me. it's better to spend a little (30$) more with Iweb instead of having trouble like this!..
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Apr 5, 2009
I got my first dedicated server, So I'm not sure if this is what typically happens to everyone on every dedicated server setup, or if it's just my bad luck, or if it's a reflection of the guys at FDC.
At this point, I'm not sure if I should stick with them or not, it's been slightly weird, to somewhat humorous to just down right frustrating.
Only good thing is, it's not an actual production server, I was just seeing how FDC was as a company before I comitted. So other than the upfront cost and time spent dealing with this, we haven't thankfully impacted our customers in anyway.
(1) Contact sales, no response for two days.
(*) contacted them on friday, so I figure that was probably the delay in the response, quite understandable.
(2) They said they'll have to contact me by phone
(*) Sure not a problem, please contact me within these hours...
(3) They contacted me out of the hours specified
(*) ugh...maybe I didn't make myself clear in the email, oh well whatever, atleast they did contact me.
(4) Was promised server will be up by tomorrow
(*) Oh okay, he sounded nice on the phone
(5) Servers were not up by tomorrow had to email to find out what's going on
(*) They just got their shipment in and everything will be setup by the end of the day.
(6) It wasn't set up by the end of the day. Contacted them again.
(7) They got it up the next day, Server finally up, but I can't even ping it.
(*) Took them a day but they got that resolved
(8) I can finally ping it but I can't remote into it.
(*) I'm guessing someone forgot to enable RDP?
(9) Get another bill, Server 2008 Standard $20 more dollars
(*) I've never requested a update from web edition to standard. Maybe with all that reinstalling of the server, someone felt like upgrading me without seeing If I wanted the upgrade or not? Or maybe Remote desktop isn't possible in Web Edition and they upgraded me, if that's the case cool, if not I'm not sure why the upgraded me from Web to Standard.
(10) RDP finally works. Finally log into server...
(*) Hooray, it's finally over?
You figure it's clear sailing from here on out. Grab all my windows updates.
Right click on my computer, left click on properties...Windows not activated, automatic update will be done in 2 days.
(11) Contacted support, can I validate now, or just let it validate in 2 days.
(*) Support says it's not a problem and just to validate it now
(12) Validation failed.
(*) OMG this can't be happening...opened up a ticket.
(13) It looks like it was the wrong key, and we're waiting for msoft to get us a valid one it'll only take an hour.
3 hours later it's still not validated. They say they'll do it, and they'll email me, weird thing is they closed off the ticket? aren't things done by ticket status, if the ticket is closed then how do they know it needs to be done...
FDC is nice and all, decent response times on tickets, usually within 5 minutes, I've had response times with other companies(registrar) avg time was a day.
Anyhow I must be driving them nuts with all the tickets I've opened up, don't think it's any fault of my own though. Like I said earlier I'm not sure If I should stick with them or not, Is this typical? or is it just my bad luck, or is it just FDC?
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May 26, 2009
All was good until last month, i request to reinstall os 3 days later they told me that server i'm renting will be replaced do to hardware problem. So takes another 1 days to setup another server. Ok server was up with what ever they claim better hardware. Problem is w/tech support!
They don't respond on tickets what so ever+ they will close your ticket w/out resolving the issue. now im waiting for past 3 hours for them to reboot my server and so far nobody moved a finger.
Im glad this service month to month. This will be my last month with lame tech support company.
Advice STAY AWAY or you will lose customers and waste money.
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May 5, 2007
I inquired about this sales. New company good price Good service. WRONG.
So I get on live chat and talk to Mike and tell him all the requirements I ahve He says no problem pay for managed hosting at $25 a month and we will install all of that for you. So i go to check out enter in there coupon code for 20% off for lifetime and when i get to the paypal page to pay whole different story. Says 20% first month then regular price the rest. So I cancel out of that go back to live chat and get Mike I tell him what happened he says no it is 20% for life. So i take his word for it and head back over to checkout. This time it wont let me there site has a problem and wont complet checkout. So back to live chat I go. this time they transfer me to victor. Who informs me they will only install my stuff if I pay $25 a month and pay them $50 and hour. I tell him I have a guy to install it all for one-time fee of $35 can you do it for that no our fee is $50. Plus they want to charge me $25 a month for fully managed. When i can forget the fully managed and only pay one-time $35. Victor found he would rather argue with me and then try and insult me about a typo error.
Stay away they will not be in business for long. See bottom of chat below. ....
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Apr 2, 2008
The shared server I am on runs out of disk space every day and their support says they are still "deciding" what to do about it.
This has been going on for 2 weeks now and they still can;t "decide" what to do about the disks filling up.
How many people does it take to decide to add a hard drive to the server?
I have also had way more downtime than I have had with my other ISP's like HostGator or Lunapages.
Stay away from Hostdime!
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May 28, 2008
About two weeks ago serverbeach null routed one of our servers for over 48 hours with no proof of an attack what so ever. We would randomly see it back online for 5 minutes at a time and the server was perfectly fine. No lag, no attacks, no nothing then boom nullrouted again.
They claimed the traffic the server was receiving was too much for the 10mbit port we were paying for (after we waited 48 hours to receive a useful response) so we were forced to upgrade to a 100mbit port. No big deal, they upgrade us to 100mbit and 10 minutes later the server is online without any issues what so ever. Today we find out the server has been nullrouted once again and we have not had a response from them in hours.
Not to mention when we called support the first time we heard a party in the background and it was impossible to talk due to all of the loud noise and yelling. We were promised an update within 30 minutes, never heard back.
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Apr 24, 2009
Today.. my account is suspended because they said my .torrent files they found on their site are copyrighted.. Yes.. I mean.. the actual .torrent files.. NOT data files..
So - TOS states ....
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Aug 13, 2008
Servage is the worst webhosting I have ever hosted with. From continuous cluster problems to stupid billing issues.
When my website is not giving a 404 error there are mysql problems.
This is a hard lesson learnt. I will never recommend or host with them again.
I wired them $90.30 for balance due since July. My banking institution even gave me the reference number and other transaction details. The funds never returned to my account. To this date their dumb billing department cannot locate the payment. When I contact supported they continually gave some cryptic message that is of no help. I forwarded them screenshots of my bank account and even gave the reference numbers provided by my banking instition, still no dice, account suspended.
To add insult to injury they added another period of webhosting to my balance owed so it now totals $180.60 owed and I lost revenue from my search campaigns.
STAY AWAY FROM SERVAGE.NET. THEY ARE NOT WORTH IT.
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Apr 13, 2008
I have posted before a topic regarding the same issue that Startlogic and her partner/sisters ' Ipower,Ipowerweb and dot5hosting' are very very bad that you should wait 30 days to get ticket resolved but today i found a great website created against startlogic with about 30 bad reviews against it and proofs
[url] ....
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Apr 21, 2008
I went with HostGator based on the number of positive reviews I saw on this site. However I think I need to warn people to stay away.
I am on hostgator server #414. The server is so overloaded that it often has server loads >20. Currently its server load is in the 40's and the administrative cpanel is unusable. My site has been down twice in the past month (due to excessive loads crashing the server).
When contacted, their response is always "we'll boot the person causing these excessive server loads." This is fine, expect I shouldn't have to be the one policing their servers and letting them know that there is a problem.
I'd advise everyone to go with a host (even one that is a bit more expensive, say in the $10-20 range) that doesn't oversell. I know I wish I did. If anyone has recommendations for such a host feel free to send them my way.
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Jun 13, 2008
how a webhosting compay name PC-core.net troubled me.
If you have forgotten the case; here is brief overview what happened,
I tired ordering new dedicated box (was an offer) but on payment page they had problem. So few days later i told there was problem with payment page and couldn't pay. So they said now its fixed pay now then will setup a DEDICATED boy with PHP/Apache/MySQL configured with required libraries as i had told them. So I even ordered Cpanel/WHM along. Thought was a good deal.
I got an email saying will be setup in FEW HOURS.
Waiting more than 5-6 hours; when enquired about it didn't get any reply. So in haste FILED CHARGEBACK in paypal. As soon as i filed they started responding saying the server was on its way... HAD they told that before clearly I wouldn't have to take such step.
So, I closed the dispute.
When I got my box, It was missing many stuff.
FIRST EXTRA backup HDD that i ordered.
SECOND php was not configured to work along with MySQL and other libs were missing.
When asked about the issue; for HDD was told will be added in few hours later.
So If i had not checked properly, they would have simply charged for that and would have never installed it.
Now when asked about second case; they told its not their work to install all PHP/MySQL stuff...
Why did they promise in the first place about the thing they were never going to deliver?
Ok, I tried my hands with WHM/Cpanel to get MySQL and Php working but I failed.
So i thouhgt of cancelling the whole server itself. After getting rude replies regarding any support.
So I had made payment on 31st may 2008 for server. I cancelled server on 10th June 2008 (both from their client area and sending email to their support also).
I lost $120 bucks. Did get a lesson there are companies who promises BUT DONT DELIVER.
Now today suddenly I get an email from their support THAT I AM OBLIGED to pay another MONTH BILL too....
HERE IS EXACT EMAIL
=========================================
Thank you for choosing PC Core for your hosting needs. This email is a reminder that you currently have a balance with PC Core, due to an invoice that is been created. You are currently responsible for paying Invoice #5222 which was generated on 11/06/2008. This invoice is currently due on 25/06/2008.
According to our records, you currently pay with PayPal. Please submit this payment using the information below to avoid possible service interruption.
Invoice: 5222
Invoice Ammount: $119.90 USD
Invoice Due Date: 25/06/2008
================================
Now why am I still obliged to pay. WHEN I HAD paid on 31st may 2008 for SERVER till June 30th, 2008?
Are these guys trying to irritate me first by GIVING NO REFUND to me and sending such email EVEN AFTER I HAVE CANCELLED WITH THEM?
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May 28, 2008
I've been hosted by them for less than a week.
Every day there is downtime. At least 50% of the time. Also, if the site is not down, it is so slow to load that it times out in my browser.
I also asked the administrator (apparently some kid, after doing heavy research on these forums) on their hosting forums if I was allowed to host a certain type of script on his site. He said yes, then 2 days later he edits his post and changes it to "no" after I sign up.
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Aug 8, 2008
Stay away from this provider! Last months I am down straight for 7 days but they promise to improve they service and I give them a chance, now I am down for 3 days straight with no response from them, here the proof: ....
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Oct 7, 2008
stay away
worst hosting ever!
downtime 99,9%
non clearly charges!
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Sep 7, 2007
This thread to make sure no one else falls for IndyaHozting.com
I had a reseller hosting account for hosting as well as domain sales.
WHM panel for hosting loads extremely slow, and domains are never activated when i pay the money from my debit account with them. Everytime i have to send a mail to them asking for activation, really frustrating.
Then, last month (August 2007), their server got hacked and someone defaced all websites hosted with them and put up a really pathetic photo there, shame on everyone. When i called them and asked abt it, they didnt care to apologize, instead the guy said that its clients responsibillity to backup sites, and they cant be held responsible for the data loss.
I have hosted around 50 sites with them since January 2007. There was another hack attempt around March, that time someone hacked and hosted a phishing bank site (Canada bank!), and we got a call from Mumbai Cyber crime cell, and Indyahozting cancelled our hosting account!, we made really hard work to get all our hosting plans back. They behaved like some sort of overlords.
There are downtimes everyday, and its normal to be blacked out for a few hours everyday, the reason, they say "Servers need to be restarted once a week, so only this downtime". Havent they ever heard abt Dual processor servers and about hot swapping ?!!!!!!!!
They never respond to your email, and you have to mail atleast 5 times to get a simple one word answer. Please dont call those guys, u will regret it.
And, they sucessfully corrupted the database of my wordpress site i developed for 6 months. I thought wordpress was unbreakable, but, their CPanel and Fantastico itself got broken and SQL server was not working. My site is still offline after a few months this happened, i just lost interest to write everything from start.
And finally, i started to move to Godaddy, i am really fed up with Indyahozting, they are changing their servers after the last hacking (they said so), my old sites are still hosted there, will have to wait and see whether this new server is hack proof.
And, dont worry abt tech support even if they reply, they are clueless abt most modern technologies.
Anyway, stay away from IndyaHozting, i thought of moving to ************, but, they have a worse review on this forum, so, Godaddy and Netffirms are my new hosts...
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May 5, 2007
Beware of WEBSERVE.ca - I opened an account with them 2 weeks ago and it was the worst experience I have ever had with a host. My gripes with them:
-In their advertisement, they say their Windows VPS Starter package comes with a 10-license Plesk installation, however I found out that you have to actually request it to be installed after you order the VPS - it isn't preinstalled. I put in a support ticket through their system for that to be done, but they never replied to it - even after the 72 hour response period stated in their Terms of Service.
-Their technical support is incredibly slow and useless - I had problems getting my mail server setup (port 25 being blocked, could not send outbound mail) so I used their online chat. I got a technician online and explained my problem to her - to their credit this was at 3am in the morning and there was actually someone manning the live chat. However the rep was utterly idiotic...
I asked her if there was a smarthost I could use, since my local connection (Rogers) was probably blocking port 25 on their end, which is why I could not telnet to it....she was clueless....she then told me she will look into the issue and email me back in 20 minutes. 2 hours later I still had no response... I tried searching their FAQs and KB, but there was no information there about smarthosts, and nothing in any of the guides they sent me. I emailed the rep back, asking about the issue but she never replied. I finally got pissed off and cancelled the service after 4 days (still waiting for my refund) and switched to GoDaddy VPS. Funny thing is after I cancelled, the tech support rep emailed me back saying the reason I couldnt send email is because my nameservers were incorrectly pointing to GoDaddy, which is why I could not send email properly LOL!!
I'm now with GoDaddy VPS and so far it's been great - their self-help centre is extensive and has all the info I'm looking for and also when you put in a troubleticket, someone actually RESPONDS to it. Moreso I have 512MB guarenteed ram (up from 256MB from Webserve), have a 30 DOMAIN Plesk license (instad of Webserve's 10 domains) and am paying 15 bux less a month!
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Apr 11, 2009
I am currently Hivelocity customer (also have servers with Softlayer).
I am wondering if Hivelocity ever plans to make portal options similar to Softlayer?
I am talking about automated os reinstall (better prices or free like SL does)
I am talking about Support ticket (Administration tickets which are 3 dollars at Softlayer).
I am talking about free kvm and stuff like that.
I am not asking this because i don't think that hivelocity is not good provider. I am with hivelocity for about 10 days now, and its been fine.
I must say that i am not very impressed with their customer portal page, ticketing page, server page, nor bandwidth graphs (where they had a problem with my account since the first day i signed up .. and problem is still there, 'they are working on it' which is fine ... i don't mind).
I must say that hivelocity gave me great deal on the server, thats why i ordered it with them.
I just hope that they will make some stuff hingssupport easier for their customers and make it less expensive to have our servers fixed, worked on.
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Nov 8, 2009
I couple of weeks ago I was in need for a dedicated server, for my file hosting site. Now I needed the site as asap, so I even took the weekend off work just so I can work on the server and make sure everything is up and running.
So I found hivelocity by searching through the net and it had pretty good prices so, before I bought the server from Hivelocity I specifically asked how long will it take to setup the server and they told me it would be 24 hours. So I went and bought the server from them believing I would have it by saturday evening. So the next day around the same time I checked whether my server was online but it wasnt, I contacted support and asked them whats going on. This is what really irritated me..
I spoke to the same guy i spoke to the day before when buying the server. I asked him when my server would be online and he said its gonna be another 6 hours. So I told him what he told me yesterday.. he said it would take 24 hours. He then claimed he doesn't remember saying how long it took when I could CLEARLY remember he did, I wouldn't of bought the server if I didnt ask. And then after arguing with him he went and checked his records and turned around and said yes 24 hours was an estimate. First of all, why on earth would you say you don't remember that conversation and then the next second change your words.. he never said 24 hours was a rough estimate.
So even after that I waited that 6 extra hours (so I would have been 6AM in the UK), I came woke up the next morning around 12PM (so its now been 12 hours) to find the server still wasn't online. I went back onto support and then they said I have to wait upto ANOTHER 16 hours!
Now if I knew i would have to wait this long I would have just canceled my order there and then but I was reluctant enough to wait thinking that it may come online within the next few hours. The server went online the next afternoon! (Monday afternoon) So instead of their 24 hours they told me it took almost 72 hours!
I didnt even login to the account to check whether the server was online or not.. i went straight to support and asked them to cancel my account and give me a refund. They had no problem canceling my account, but they never gave me a refund saying its part of the T&C not to give refunds for dedicated servers.
So let me sum this up... I was told I would get a server within 24 hours which i didn't... i was lied to.. i took 2 days off of work...and then paid $165 for A SERVER WHICH I NEVER USED!
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Oct 17, 2009
Does Hivelocity have a UK data center for their dedicated servers ? If they don't, where exactly in the USA is their data center located?
Anyway, I was just at Hivelocity's new Cloud server site www.thecloudiscoming.com and it says it is being launched on 10/15/2009 but they only have a "beta signup" option. Anyone know when the full service will be operational and the pricing?
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Jun 23, 2008
I placed an order with Hivelocity to find out two days later that they want some extra signed paperwork (paypal authorisation form + copy of id). They never disclosed any of this during the signup process or discussions with their sales staff which is making me hesitant to use a provider that pulls strange tricks like old managed.com.
Any way do you have any suggestions where I can get a rapid deploy of FreeBSD 7.0 that is not Layered Technologies, Sagonet, Managed.com or Hivelocity?
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Jan 18, 2007
i had a bad start with them, but now I got my server up 24/7 for 18 days straight now. They charge well for a 300 gb per month and 100 mbps of bandwdith. Their support is really quick too. The bad problem was my server crash every 2 time per week and I told the support if they can help me with that problem but they said they will charge 68 dollars per hr which is really bad. So i had to fix that problem, i don't know if i did or not. But over all, Hivelocity.com is great provider so far.
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Jan 26, 2007
Level 3 is down and now my server is down. My server was running OBLY for 13 days straight and i had been with them for 6-7 months and i only have my server up straight for 13 days out of 7 months with them! for the last 7 months, my server shutting down everytime for 7 months and i tryed to setup my server somehow to stay up for 13 days(idk if that was me) but now the server is down.
also, level 3 been down for 1 and a half week. I might quit everything cause this is causing a lot of problem for me and i'm stoping my bussiness for ever. I hate this ****.
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Jul 10, 2007
I was talking to a sales prospect yesterday who is currently paying Hivelocity $550/month for 50mb/s of bandwidth .. I have two questions:
1. What's hivelocity's quality/latency like
2. How can Hivelocity be profitable at that rate?
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Apr 29, 2008
Please tell me why I should avoid the host that you mention.
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