Aside From LunarPages, What Hosts Should I Stay Away From?
Apr 29, 2008
Please tell me why I should avoid the host that you mention.
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Aug 23, 2008
I am looking for a new VPS and once again I think I am going to ditch Servint VPS in preference of a cheaper VPS. I know Servint is well known and they have a very good reputation here in this forum. I been longing to sign up with them but Lunarpages' offer looks very attractive.
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Apr 2, 2008
What about Lunarpages?
It is $10 cheaper than Servint.
Lunarpages has 1000 GB bandwidth but Servint has only 500 GB.
Lunarpages has 20 GB storage but Servint has only 15 GB.
Lunarpages has 500 MB RAM but Servint has 384 MB guaranteed RAM (1 GB burst RAM).
Is the 500 MB RAM here http://www.lunarpages.com/virtual-private-server/ GUARANTEED RAM or SHARED BURSTABLE RAM?
The only thing that Lunarpages lost to Servint here is the number of IP address. Lunarpages comes with 1 IP but Servint offers 4 IP which is good for SEO.
I wanted to contact Lunarpages but couldn't find their contact email. Anyone know their contact email?
I was in the market for a new dedicated server after a couple of years with my previous provider. The previous provider did nothing wrong but they were no longer competitive when it came to CPU and memory.
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Aug 11, 2013
I moved first to geekrack. And I left them after a week and a half as they never were able to get my rDNS records setup.
I found Universal Hosts on this forum and gave them a shot. I had asked for an operating system that they didn't offer normally (Debian 64 bit) and they said that they could do it. However, when my server was setup it was 32 bit Debian instead. They apologized and had Debian 64 bit setup less than 24 hours later.
When I asked them to get rDNS records setup it took a few hours but they were setup correctly and they worked.
Universal Hosts is also a BurstNet reseller but compared to my other attempt at using a BurstNet reseller they are fantastic. While the initial config was incorrect they worked quickly to fix it and were very professional about it.
So after two weeks - so far so good. Keep up the good work UniHosts!
I am running Apache2.2, PHP5.I have been running with virtual hosts on a Windows 7 environment fine for a couple of years successfully, but have just had to move to a Windows 8 environment.It looks like Apache and PHP have installed and are working fine, but my Virtual hosts are now not being recognised. From what I can tell, it is the Windows 8 hosts file that is having a problem, as it looks as though it is now just setup to Block websites.
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Aug 16, 2008
If I make the host file just have the one line127.0.0.1 localhost entry, then the very first Virtual Host from my apache config file will come up, but the rest are not found.If I put the usual 127.0.0.1 mywebsite.name aliasname is appears as though my website works momentarily and then is blocked..
Recently I stumbled along a host on here with a good rep and that uses direct admin.
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Apr 21, 2008
Because they were very nice on the live support I signed up to see what direct admin was like.
Its very diferent from cpanel. Some parts seem to be harder to use like the phpmyadmin requires the username and password to the database you created not the control panel username and password like cpanel. Although I guess that could be a good security feature just in case some one gets into the control panel they can not get into the phpmyadmin, then again if they are smart and were able to get into the control panel they could get into ftp and look what the username and password is on the config file for the script you are using.
The bandwidth meter seems to be better in direct admin although I think its acting up for me as its putting yesterdays bandwidth on todays. I was told by the host that it updates every 2 hours and at first it did but now its gone to every day. Oh and unlike cpanel this bandwidth meter includes bandwith used by the control panel.
Niether one from what I can tell counts sftp though at least for the hosts I have right now.
What's the feasibility of getting 1.5 tb out of them.. anyone know?
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May 4, 2008
I'm not looking for that much.. just 200 Gb or so at the moment and 300-400 Gb in a couple of years.. I run a gallery2 site with no traffic, think they could work as a host?
(I would be coming over from dreamhost.. which seems to give you the space)
I want to share my terrible experience with one of most famous hosting - Lunarpages.
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Oct 30, 2008
I'm on Lunarpages (basic account) more than 3 months and I sent them few email that my server is often down.
Thay didn't want to move my accunt to some less overloaded server and send me each time automatic message
In order for us to investigate the issue, please capture three separate instances when the site is down and provide a Traceroute to the server for each instance. After we have documented three separate instances of the site being down we will be able to look into the situation and possibly offer you a server move...
So, thay asked me to sit next to computer and wait my site to be down and make traceroute.
I sent them monthly report from host-tracker.com :
Total uptime:99.14% Downtime:17 hour(s) 49 min(s)
Monthly uptime:98.34% Downtime:11 hour(s) 32 min(s)
Day 2008-04-30 Uptime:100.00%
Day 2008-04-29 Uptime:93.17% Downtime:1 hour(s) 38 min(s)
Day 2008-04-28 Uptime:98.23% Downtime:25 min(s) 31 sec(s)
Day 2008-04-27 Uptime:99.92% Downtime:1 min(s) 11 sec(s)
Day 2008-04-26 Uptime:98.64% Downtime:19 min(s) 37 sec(s)
Day 2008-04-25 Uptime:97.44% Downtime:36 min(s) 49 sec(s)
Day 2008-04-24 Uptime:98.28% Downtime:24 min(s) 47 sec(s)
Day 2008-04-23 Uptime:97.58% Downtime:34 min(s) 50 sec(s)
Day 2008-04-22 Uptime:96.43% Downtime:51 min(s) 22 sec(s)
Day 2008-04-21 Uptime:92.43% Downtime:1 hour(s) 49 min(s)
Day 2008-04-20 Uptime:99.77% Downtime:3 min(s) 17 sec(s)
Day 2008-04-19 Uptime:98.83% Downtime:16 min(s) 18 sec(s)
Day 2008-04-18 Uptime:98.51% Downtime:20 min(s) 27 sec(s)
Day 2008-04-17 Uptime:99.71% Downtime:4 min(s) 5 sec(s)
Day 2008-04-16 Uptime:98.92% Downtime:15 min(s) 36 sec(s)
Day 2008-04-15 Uptime:98.76% Downtime:17 min(s) 53 sec(s)
Day 2008-04-14 Uptime:99.47% Downtime:7 min(s) 41 sec(s)
Day 2008-04-12 Uptime:98.85% Downtime:16 min(s) 33 sec(s)
Day 2008-04-11 Uptime:99.92% Downtime:1 min(s) 7 sec(s)
Day 2008-04-10 Uptime:99.84% Downtime:2 min(s) 17 sec(s)
Day 2008-04-09 Uptime:100.00%
Day 2008-04-08 Uptime:99.73% Downtime:3 min(s) 56 sec(s)
Day 2008-04-07 Uptime:98.30% Downtime:24 min(s) 26 sec(s)
Day 2008-04-06 Uptime:99.89% Downtime:1 min(s) 32 sec(s)
Day 2008-04-05 Uptime:100.00%
Day 2008-04-04 Uptime:93.52% Downtime:1 hour(s) 33 min(s)
Day 2008-04-03 Uptime:99.16% Downtime:12 min(s) 7 sec(s)
Day 2008-04-02 Uptime:99.10% Downtime:12 min(s) 58 sec(s)
Day 2008-04-01 Uptime:97.40% Downtime:37 min(s) 26 sec(s)
But thay told me that monitoring services are not good...
Anyway I use host-tracker to montor other accounts on hostnine and hostforweb and both of these providers have 100% uptime.
Today I wanted to move some files (3GB of images) from another hosting to one of folders on Lunarpages.
I asked support just to do 2 SSH commands for me, but thay told me to buy SSH access, that is $2 per month.
On the end when I wanted to buy it, thay told me that thay need to move my account to another server that has SSH and that will cost me $75 (per hour of work).
I really understand what is business but this is terrible customer care.
I use other two hostings - Hostine (reseller) and Hostforweb (VPS) and each time I aksed them for this kind of help thay do it without any charge.
I checked my email this morning and had a spam email from Lunar Pages (See below). Not only did they spam me, they obviously have a list which they used to spam others. Not only that, but anyone who received their spam email can reply back to the email and their email reply then is sent to everyone on their list.
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Apr 14, 2008
Lunar Pages, I don't appreciate your spam emails. If you run your hosting business as well as you run your spam operations, then I am sure you will be out of business soon. That gives me some satisfaction.
From: Domain Name Support [mailto:firstname.lastname@example.org]
Sent: Monday, October 27, 2008 10:17 PM
Subject: Notice Regarding Your DOMAIN NAME
Important Notice Regarding Your Domain Name(s)
Dear Webmaster, .....
Do you guys like lunarpages.com and are there similar or better options?
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Apr 5, 2009
I got my first dedicated server, So I'm not sure if this is what typically happens to everyone on every dedicated server setup, or if it's just my bad luck, or if it's a reflection of the guys at FDC.
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Apr 29, 2005
At this point, I'm not sure if I should stick with them or not, it's been slightly weird, to somewhat humorous to just down right frustrating.
Only good thing is, it's not an actual production server, I was just seeing how FDC was as a company before I comitted. So other than the upfront cost and time spent dealing with this, we haven't thankfully impacted our customers in anyway.
(1) Contact sales, no response for two days.
(*) contacted them on friday, so I figure that was probably the delay in the response, quite understandable.
(2) They said they'll have to contact me by phone
(*) Sure not a problem, please contact me within these hours...
(3) They contacted me out of the hours specified
(*) ugh...maybe I didn't make myself clear in the email, oh well whatever, atleast they did contact me.
(4) Was promised server will be up by tomorrow
(*) Oh okay, he sounded nice on the phone
(5) Servers were not up by tomorrow had to email to find out what's going on
(*) They just got their shipment in and everything will be setup by the end of the day.
(6) It wasn't set up by the end of the day. Contacted them again.
(7) They got it up the next day, Server finally up, but I can't even ping it.
(*) Took them a day but they got that resolved
(8) I can finally ping it but I can't remote into it.
(*) I'm guessing someone forgot to enable RDP?
(9) Get another bill, Server 2008 Standard $20 more dollars
(*) I've never requested a update from web edition to standard. Maybe with all that reinstalling of the server, someone felt like upgrading me without seeing If I wanted the upgrade or not? Or maybe Remote desktop isn't possible in Web Edition and they upgraded me, if that's the case cool, if not I'm not sure why the upgraded me from Web to Standard.
(10) RDP finally works. Finally log into server...
(*) Hooray, it's finally over?
You figure it's clear sailing from here on out. Grab all my windows updates.
Right click on my computer, left click on properties...Windows not activated, automatic update will be done in 2 days.
(11) Contacted support, can I validate now, or just let it validate in 2 days.
(*) Support says it's not a problem and just to validate it now
(12) Validation failed.
(*) OMG this can't be happening...opened up a ticket.
(13) It looks like it was the wrong key, and we're waiting for msoft to get us a valid one it'll only take an hour.
3 hours later it's still not validated. They say they'll do it, and they'll email me, weird thing is they closed off the ticket? aren't things done by ticket status, if the ticket is closed then how do they know it needs to be done...
FDC is nice and all, decent response times on tickets, usually within 5 minutes, I've had response times with other companies(registrar) avg time was a day.
Anyhow I must be driving them nuts with all the tickets I've opened up, don't think it's any fault of my own though. Like I said earlier I'm not sure If I should stick with them or not, Is this typical? or is it just my bad luck, or is it just FDC?
I am trying to launch a website for a youth group. Since this is a non-profit organization I am trying to host the site for a reasonable price but I am not sure which company to go with. I have looked at lunarpages and 1&1. There are so many out there I am not sure which one to chose.Has anyone dealt with these companies and if so how are they?
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Aug 2, 2008
Lunar pages is a scam
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Nov 4, 2007
DO NOT USE Lunarpages
From Me to Support I noticed that my inodes are set abnormally low to 200,000 we just upgraded to VPS plan per lunars request at we are at 160,000 on second day of operation on new vps server. From Sarwan singh Jassi to siteadmin(ME) When you reach 200,000 inodes you will need to upgrade to dedicated plan However and Email from the sales guy states the following. We do not force upgrades do to inodes, we just increase your inodes as you need them. Server crashes occur all the time about 1-3 times a month. Do not use lunar
They also run the old 90's upgrade scam, they claim your script utilize high resources for php, mysql.
Top Process %CPU 50.0 /usr/bin/php
Top Process %CPU 48.0 /usr/bin/php
Top Process %CPU 44.0 /usr/bin/php
After fighting with these people telling them that their server is configured incorrectly because we have load tested each and every script and that these scripts are used on 1000's of sites and the traffic we have does NOT warrent the useage they claim we went a head and upgraded per their recommendation.
So we get a brand new vps plan(see complaint above) and on the VPS server our usages look totally normal with proves they don't know what they are doing.
Directly from Pesky Plesk on the second day of getting our upgrade
Top Process %CPU 17.0 /usr/bin/php
Top Process %CPU 19.0 /usr/bin/php
Top Process %CPU 15.0 /usr/bin/php
Has anyone used Lunarpages webhosting? How is their support and up time?
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Jan 5, 2009
This is from my practical experience:
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Sep 24, 2006
1. I have chosen Windows hosting from Lunarpages, I have hosted 3 websites in a shared hosting.
2. Among the three, 1 site is alexa 100K website, 2nd is an asp website which is under development, 3rd is a simple HTML site.
The "tortoise" support:
- Lunarpages doesnt provide a Chat support for any urgent issues!! Imagine if your site has gone down and you are losing 100$ because of that and you wanted to contact the support! Major hosting providers give Chat support so that the issues can be resolved immediately. But you must raise a ticket in lunarpages which will be responded within 24 hrs during business days !!!
Ok.. Some of you will feel that a support within 24 hrs is quite fine. But you know what happened to me in most of the cases when my site was down? - The customercare responded after 24 hrs asking me to provide the verification details.
Then I gave the details immediately but the customer care responded after 20 hrs asking for more information!!! and my site was still DOWN !!! They really dont seem to understand the criticality!
Once they have suspended my site and I received an automated mail that I must contact support to know why they have suspended it. I contacted them, BUT I KNOW THEY WILL ASK FOR VERIFICATION DETAILS and I proactively gave all the information in my ticket itself!!, but Surprisingly, I got the standard mail asking me to provide the verification details!!! I really got pissed off and replied back, which took one more 24 hrs. Then they replied back saying that there are a lot of visitors coming to my website and is affecting their server! But I have not exceeded the disk space, bandwidth,or whatsoever mentioned in the plan during the signup!!
They asked me to take a VPS or Dedicated hosting.
Then I had few arguments and finally agreed to take a VPS hosting and sent a mail to the customer care, but 3 days later they have suspended the site again saying that the account usage is more. I really doubt if the customer care reads the mails properly!!
I have lost a lot of money due to this!!
Do you have some experiences with Lunarpages.com ?
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May 16, 2009
I purchased win host and I have some negative experiences with them at this time.
I maintain a single blog in wordpress in the subdomain blog.e-healthgr.com. I continually had problems with their servers. They suspended my account without any logical reason. Their reasoning is that i overconsume resources. CPU usage: 6.49 MEM usage: 0.42 MySQL usage: 1.0 Top Process %CPU 64.0 php Top Process %CPU 56.0
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Dec 4, 2008
We are talking here about a single blog in Wordpress. The theme was not mine but was one used by many blogs out there.
I find their excuses lame. My blog is neither wikipedia nor techcrunch to have such resources consumption. They are incapable of giving trustworthy support to a single blog in Wordpress.
They are asking me more money to move my blog in a dedicated server! Of course I am not going to give them any money for extra services plan.
Does anybody here now what legal actions i can take? They have occupated my account, i can not control my own data and they are not giving me the services which i paid for.
Lunarpages - it's a big truck
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Aug 10, 2008
I've been helping a friend with a site hosted at Lunarpages for a few years, a very low traffic business site in a shared hosting account, no real complaints.
But 48 hours ago they got an odd email from Lunarpages describing the relocation of their server to a new datacenter, which involved 3-4 hours of downtime to drive the server from LA to San Diego, plus another hour or so of setup.
Now this was confusing because I thought that the internet was not a big truck -- it's a series of tubes, right? In fact, I thought that the whole point of the internet was not having to move your data by truck. But hey, this is an inexpensive shared account, so maybe Lunarpages does move all their data by truck. Kinda short notice on that, but okay, fine. A couple hours downtime.
The website and email go dead at noon. The exact time was not announced in the notice, and mid-day mid-week seems like an odd time to deliberately schedule downtime, especially when it involves a long drive in traffic on the 5 freeway. But it is an inexpensive account, so... we wait.
Six hours later, we contact Lunarpages support asking what's up with the server. This being my friend's business website, business email, gone for most of the day. Was there an accident on the freeway? Did the truck driver get lost? Did the data end up in a cul-de-sac in Orange County? Were they stopped while making a run for the border?
An hour later, we finally hear back on the ticket -- Lunarpages hasn't heard from their "admins" (presumably due to a bad battery in their CB radio) but they hope to have things migrated "soon."
So we wait.
Eleven hours after the site and email went down, we send a reply on the ticket asking a few more questions. 1) Any update on that migration? 2) Could you explain this whole deal with the truck driving the data from city to city? 3) Do you have any compensation for ridiculous downtime?
An hour later, the Lunarpages reply: Migration done soon. Sorry for the inconvenience. No compensation at all, especially for "scheduled" downtime.
As of now, the server is still down and has been offline for about 14 hours. While I do hope the driver of the truck is okay, I have no such benevolent feelings for Lunarpages. When (if??) the site comes back up, we're transferring to a host that doesn't rely on the the LA freeway system to migrate their data. I hear there's this newfangled "network" thing the kids are in to. We'll probably try that out instead.
Lunarpages sure is cheap. And most of the time, they work okay. But you should probably avoid them if you value advance scheduling of downtime, rapid support, clear communication, or reliable access to your website and email.
I bought their hosting 8 months ago and they are simply jerk for hosting a big site on their shared hosting plans. Now I have transfered my domains to one.com which is very good for huge traffic sites.
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Oct 2, 2009
I want to tell you guys about my lunarpages experience. First, I found them through a top 10 website review. BIG mistake I understand now. Not really that big of a deal if I can rely on them which is reall all I want. But I don't think I can.
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Jul 15, 2008
First thing I did after creating my account was go to setup my email. I was very excited, this is my first domain ever. I set it up and then find out I can't receive email! After reporting this to their staff and setting up a ticket, I find out the next day that I wasn't receiving email because I had set my mailbox quota limit to 5000mb. Apparently that was too high they said! Why would they give you the option of doing that if it's just going to screw things up? That's just stupid. I knew I didn't need that much but I figured I'd set it and forget it and it would be no problem.
Then the next thing was just yesterday when I went to check my website and it was down. And so was their LPCP (control panel). I don't know how long it was down for but I noticed it for about half an hour.
I'm still within their 30 day refund policy since I only started the account on tuesday. What do you guys think I should do? Is it commomplace for websites to go down from time to time?
I would really appreciate any suggestions you guys might have as a reliable host. Also, how do I go about tranfering my domain name? Do i tell lunarpages I want to cancel first and then tranfer the domain or do I setup an account where I want to domain to go, then cancel?
I started off my website which consisted mainly of a Phpbb forum (Always running the latest version), a basic chatroom incorporated into the phpbb's mysql DB, and a few html pages with Yahoo Small Business. I found Yahoo to be terible after a while, so I moved to Lunarpages.
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Jun 16, 2006
Everything went so smoothly and I was impressed by there custumer services, and everything had been running great over at Lunarpages..... Until last week....
Apparently my "Top Process" is to high. A Php script consuming to much cpu/ram????
My forum Mysql DB is about 133Mib in size. It's pretty much untouched phpbb 3.0.2 forum apart from using a basic ajax chat for the last year or so.
It has 600 users, of which no more than 20 online at once. Posting about 100 posts per day.
The only thing that has changed since I signed up with LP is that my Mysql DB has grown by about 30MiB.
Ok, so fair enough if I have outgrown a shared server, but now they recomend I moved to a dedicated VPS.
I saw so happy using Cpanel but they tell me it isn't available on their VPS. I feel I'm going way out of my depth with a VPS. Is it hard for a total newb to use?
Has anybody got any recomendations?
Anyone got any recommendations on these two hosts?
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May 17, 2007
PowWeb seems to offer a lot of storage, whats the catch?
Out of these two host which one would you guys pick they both seem like solid hosting companies.
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Sep 4, 2007
Any coupons for these hosting companies without signing up for there annual plans.
I am/have been using Servint for about a year. The service has been good no downtime. Lunar pages has recently become a client of mine and I thought being a small business owner that the right thing to do would be to switch.
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Jun 1, 2007
I need managed services since I don't know anything about server maintenance and I saw LunarHosts VPS (http://www.lunarpages.com/virtual-private-server/)
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Aug 9, 2006
The deal sounds pretty good - 1000 GB Bandwidth, 20 GB Space, PHP, MySQL and managed services for $50 a month.
I wanted to know if anybody has tried them out? Are they good? Is their a better value anywhere else?
I signed up with Lunarpages a while back for a dedicated server for my business. Good price, managed hosting rocks, decent disk space... little problem once with a huge power outage, but **** happens, cool.
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Aug 23, 2009
All is well until I wake up this morning to an email a minute about a failed cron job. It smells fishy, so I contact LUnar pages support to see whats up.
They inform me that some asswad had managed to brute force into my server using a temporary account I set up a while back for some tech support. (I prefaced this with 'im an idiot', so no you know why)
Either way, my server now has a rootkit, plus other **** im sure im not aware of... so they propose to move me to a brand new fresh box. im thinking they are gonna charge me a fee for this, a fee for that... no way. All is free of charge.
Im ****ting kittens now.
so im resetting everything up, and i manage to look myself out of my database...(i told you I was an idiot.. and this was a looooong day already)
they fix it. again. no problem...
If you are looking for a dedicated server, go to lunarpages. otherwise you are a freaking idiot as far as I am concerned...
Lunarpages, I love you, I want your babies...
PS: I am in no way affiliated with lunarpages... however, if they want to give me a free year on their servers, i wouldnt complain... *hint hint*
This is a big company, that offers a lot of features for a relatively small price (with discounts readily available). They have a positive image. Customer service seems cheery. Unlimited storage and bandwidth is a definite plus. I signed up with them in November 2008, and mostly did not encounter problems with them until late July other than slow server access via my base from South America. Sign up and set up went relatively smooth. I had no major problems other than my page loading slowly, which I partly improved by making several adjustments to my Joomla site, but even after optimization the page still has its moments of slowness.
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May 26, 2009
In an earlier post in this forum, I detailed the first issues. There were two main problems: one, my articles pages were showing up blank in PhP5, and two, I was unable to enter my Joomla Administrator at times. On the first issue, it turned out partly due to PhP5 not performing properly, and later, a plugin that should have been de-activated. The second issue, am still not sure, and its happening again.
One week ago, after just a few precious days of my site functioning normally, the bad luck poured on further still. I was hit this time by the NobodyCoder hacker. What an incredible coincidence of bad luck! Made me wonder, given the tone of some of my prior complaints, but then I did see that other Lunarpage customers were also hit on the same day as me, and some of them, on the same server.
Two days after the hacker struck, and no response to my emails, I finally got someone from Lunar to give me some time after I complained publicly in their forum page. A customer service supervisor took the unprecedented step of calling me.
First, though Lunarpages harps on its customers being at fault, through faulty scripts and such, I learned of some security measures that Lunarpages fails to inform its customers about that could conceivably help with such issues -- especially on shared servers -- such as the really helpful step of activating "suphp." When we were talking, the customer service rep was inside my Cpanel and I asked him if he would go ahead and make that change for me. He said he would do that, and that he was doing so while we talked. I was disappointed to see after the conversation that he had lied to me and had not make that change for me. Beyond this blatant display of dishonesty, I moreover pointed out to the customer service rep that I had read mod_security for Apache should be activated and configured -- he assured me that it was. I looked after our conversationm it in fact wasn't and that there was nothing about this to be found in their Knowledge base.
Concerning the hacker who messed up my site, it appears that multiple sites have been hit, particularly on my server. The customer service rep rightly agreed with me that this hack is obviously not targeting sites individually but sending it out en masse via a robot or program. Given that, and that many sites on my server have been hit, it would appear the hacker has found a way to exploit sites on their server (s). However, the response from Lunarpages support people again has so far has been mainly to tell people to do virus scans of their computers and change passwords, all of which helpful but likely don't do much to tackle the real issue.
The net result is that while the security issue appears to have been a broader, server wide security breakdown, the Lunarpages company has sidestepped any responsibility in the matter and done little to help customers get out of this mess. One wonders if it will happen again once my site goes back online (because of their slow server it took me about 3 days to upload the backup.) In general, though their customer service reps are generally polite, they react slowly to customer issues and often are completely ineffective.
I am looking for a new web host.
All was good until last month, i request to reinstall os 3 days later they told me that server i'm renting will be replaced do to hardware problem. So takes another 1 days to setup another server. Ok server was up with what ever they claim better hardware. Problem is w/tech support!
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May 5, 2007
They don't respond on tickets what so ever+ they will close your ticket w/out resolving the issue. now im waiting for past 3 hours for them to reboot my server and so far nobody moved a finger.
Im glad this service month to month. This will be my last month with lame tech support company.
Advice STAY AWAY or you will lose customers and waste money.
I inquired about this sales. New company good price Good service. WRONG.
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Apr 2, 2008
So I get on live chat and talk to Mike and tell him all the requirements I ahve He says no problem pay for managed hosting at $25 a month and we will install all of that for you. So i go to check out enter in there coupon code for 20% off for lifetime and when i get to the paypal page to pay whole different story. Says 20% first month then regular price the rest. So I cancel out of that go back to live chat and get Mike I tell him what happened he says no it is 20% for life. So i take his word for it and head back over to checkout. This time it wont let me there site has a problem and wont complet checkout. So back to live chat I go. this time they transfer me to victor. Who informs me they will only install my stuff if I pay $25 a month and pay them $50 and hour. I tell him I have a guy to install it all for one-time fee of $35 can you do it for that no our fee is $50. Plus they want to charge me $25 a month for fully managed. When i can forget the fully managed and only pay one-time $35. Victor found he would rather argue with me and then try and insult me about a typo error.
Stay away they will not be in business for long. See bottom of chat below. ....
The shared server I am on runs out of disk space every day and their support says they are still "deciding" what to do about it.
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May 28, 2008
This has been going on for 2 weeks now and they still can;t "decide" what to do about the disks filling up.
How many people does it take to decide to add a hard drive to the server?
I have also had way more downtime than I have had with my other ISP's like HostGator or Lunapages.
Stay away from Hostdime!
About two weeks ago serverbeach null routed one of our servers for over 48 hours with no proof of an attack what so ever. We would randomly see it back online for 5 minutes at a time and the server was perfectly fine. No lag, no attacks, no nothing then boom nullrouted again.
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Apr 24, 2009
They claimed the traffic the server was receiving was too much for the 10mbit port we were paying for (after we waited 48 hours to receive a useful response) so we were forced to upgrade to a 100mbit port. No big deal, they upgrade us to 100mbit and 10 minutes later the server is online without any issues what so ever. Today we find out the server has been nullrouted once again and we have not had a response from them in hours.
Not to mention when we called support the first time we heard a party in the background and it was impossible to talk due to all of the loud noise and yelling. We were promised an update within 30 minutes, never heard back.
Today.. my account is suspended because they said my .torrent files they found on their site are copyrighted.. Yes.. I mean.. the actual .torrent files.. NOT data files..
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So - TOS states ....