HiVelocity Experience Review.

Oct 4, 2009

I had decided to transfer 1 server into Hivelocity. It was a low $200s server with Hivelocities Platinum magagement plan. I was attracted to the pricing and the options available to configure my server how I wanted. I also liked the fact that they are somewhat local to where I live.

I had placed the server order with Drew. The server was delivered to me in 4 days, I was not in any rush so I did not mind. We started the migration process and went with out a problem until we went live. According to the tech the hard drive cable was bad and was replaced within 2 hours. These things happen and I still was not upset.

I was thinking to take advantage of the annual pricing offered and bring over the other servers until one morning I get flooded with phone calls chats and emails. I immediately try to log in the server to no avail so I contact Hivelocity. I was then told to contact the abuse department, well the abuse department does not take phone calls so then I was to told to log in a ticket.

What had happened was 1 of the hundreds of accounts hosted on the server recieved a copywright complaint and the server would not go back online until deleted and a ticket respond. I always comply with any complaint however I would appreciate at least a few hours to resolve, rather them an immediate disconnection. When you sell shared hosting you will always have a few accounts that are bad. No hosting company is immune to this. The server went back online 2 hours later.

Similar scenarios happened 2 more times with excessive down time in the first month that I was with them. Needless to say after talking several times with the GM Steve, I learned that he promises you one thing and either does another thing or does nothing as promised. For ex: will call you or will give a few hours to resolve any future complaints.

To compile further worries I learned that Hivelocity was terminating servers with out allowing transfer, including one host that was in business over 10 years. I do not know the non-bias details of those scenarios but I do know those things do not happent at the Planet, Softlayer or any other major datacenter, otherwise it would have been posted all over the net as was with Hivelocity.

In closing, my impression of the place was that their servers are ok, the bandwith is a bit spotty, the techs are ok, albeit one being a smart ass, the GM is a great speaker and the abuse guy is trigger happy. I do love the Hivelocity banners though.

It's too bad as I thought I had found a company that can save me alot of money however it ended costing me much more with loosing good clients.

View 14 Replies


Bad Experience With HiVelocity

Jul 12, 2008

I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.

Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....

Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot.
Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...

I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse.
Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket.
He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap.
One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".

And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"

Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.

Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.

Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.

I'm asking you WHT users... is this situation normal for a big company like hivelocity ?

View 6 Replies View Related

HiVelocity - Sales Experience

May 17, 2009

I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.

Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.

To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.

Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:


Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye

By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!

I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?

View 14 Replies View Related

HiVelocity - The *WORST* Experience EVER

Apr 16, 2009

First let me say I cringe whenever the thought of changing dedicated providers enters my mind. Sorting through the resellers and all of the broken promises is a tedious process and I like many others have been screwed over too frequently.

I came across HiVelocity yesterday and their offer for a quad core, 8gb 500 drive for $199. Sounded great, plus they offer free KVM over IP which was a bonus.

Yesterday about 4:45pm eastern I went on live chat with sales at HiVelocity and spoke with Kevin B. I asked if he could get this server online quickly and he said all servers are built after 5pm for the day and are usually online that night. We went over the details of my order and I quickly sent a paypal payment. I was undecided on Windows 2003 or 2008 but I went with 2003. At about 8pm Kevin leaves me a voice mail on my cell and tells me they ran out of Heat Sinks and that the server would be delayed until Wednesday. "Ran out of heat sinks" sounded a little odd like I was being BS'ed but I figured it was fine because I did want 2008 installed on it and decided the $50/month extra was worth it. I went back to on to Live Chat about 10pm and Kevin said he would have a day tech get to the server for me in the morning (Wednesday) and I also upgraded the O/S to Server 2008 DataCenter and increased the bandwidth to 100Mbps. I sent over ANOTHER paypal payment to upgrade. Grand total $248 + $55 (for 2008 upgrade and dedicated kvm). $303 later and...

This morning (Wednesday) I make contact again and Kevin says he has a day tech working on it. 3pm rolls around, contact again and he says its built and ready. HiVelocity provides a link to a supposedly "live" server build page that shows you the status of the build. Status never said built but I took his word for it and waited for the welcome email so I could finally get my sites online and meet my deadline.

Well 9:30pm rolls around and NO SERVER YET!

I go to live chat again and talk to Andrew. He says sorry for the delay, you can check your status at the status page. I lost it at that point and pretty much told him I lost 31 hours so far "waiting" for a server to be built when I could have gone with another company and had the thing online at least within 14-18 hours and spent the remainder with configuring and migrating data. Told him 10:30pm the server better be ready or I'm canceling and disputing the charge with Paypal.

It is now 11:17 and I've been writing this whole time. I kept checking my email and even gave andrew my cell phone number to give to anyone there who cared and wanted to keep me as a customer. Still no email, no server, out $303, lost over 33 hours as of right now and its looking like the hosting hunt will begin again *^*(o.o)*^*

So anyway I wanted to share this horror story. This is why I HATE shopping for a dedicated server.

I read a lot of mixed reviews for HiVelocity and I really don't want to give them more bad press but the way I've been promised everything and NOTHING was done justifies me posting this for everyone to read.

If you're looking for a dedicated server, I would advise to pass this MAJOR HASSLE of a company. "Impressive Support" my @!#.

AND YES, everyone I spoke with BEFORE THE PURCHASE was well aware that I needed this pronto and I was assured it would get done! Now they are silent and ignoring me.

And if the guy that mods for HiVelocity on these boards reads this, the damage has been done. Instead of handling AFTER CARE for people on the boards, how difficult is it to communicate. I don't care if it wasn't going to get done at least I would have known and gotten another box somewhere else and used this as a backup. Making sure your account managers don't talk #$@#%$ and not deliver should be of more concern.

View 14 Replies View Related

My Bad Experience With Hivelocity - Stay Away

Nov 2, 2009

I want to share my bad experience with hivelocity.

I need a backup server for my remote backups so I need a dedicated server form a reliable provider.

I ordered Xeon Quad-Core X3220 2.4GHz: server on Tuesday, June 30, 2009 and paid with my Credit card. I done my all verification process and on Wednesday, July 01, 2009 I got my server.

I just ssh on said date to check server is online and then I logout because I was very busy in those days.

On dated 03 Jul 2009 08:00 I want setup my new server for backup and I try to ssh but I can't. I contact Live chat and they told me your server is offline please open a reboot ticket.

This is my first downtime I got after 1-2 days of server setup even I was not touch any thing in server.

I open a reboot ticket and then with 30 minutes my server was online and hivelocity can't give me a reason why my server was down even I have not hosted anything.

After this I have started setting up this server for backup use An I was shocked to see that I have ordered and paid for Xeon Quad-Core X3220 2.4GHz but this server was Core2Quad CPU Q6600. I reply ticket below ...

View 14 Replies View Related

Hivelocity Personal Experience

Dec 4, 2008

I choose to try one of their VPS servers and found them pretty stable even did a crash test with a Enterprise Grade Content Management System and well passed with min requirements. Over all their support is good and fast and overall friendly Brian and Dave helped with any issues i had along with Gary. Their network doesn't even slow down either if that counts.

Disclaimer: This Review of personal experience other users may vary with theirs. Information Supplied is from written to best knowledge on hand and that its accurate as much as possible.

View 8 Replies View Related

Hivelocity - Worst Signup Experience

May 2, 2009

11 days ago I signed up for a dedicated server with Hivelocity.

Hivelocity sent me an email requiring few more details in order to authorize my account to which I replied with all the details within few hours.

After that there was no communication for days. I couldn't get anybody on their online support; I've emailed sales, billing, support, even HivelocityGM asking them about the status of my request and had no responses. Not even one.

After few days I finally managed to contact somebody on their online support. They apologized, said that my server is being built and that it will be online in few hours.

After yet another day of no communication and no server details, I managed to contact another person on online support. This time he said that my authorization is not complete. Strange considering that one day before they were "building" my server.

I've decided to cancel my account and asked for the refund. Apparently nobody can't issue refunds except the GM, but I was assured that it would be handled on Mon morning. No surprises there, but nobody contacted me on Mon morning. I had to contact support again. I finally exchanged few emails with the GM and he apologized for the mix up and promised to handle my refund "right away".

That was on 27th Apr. Since then I haven't received any other communication and no refund. I've raised the dispute with PayPal.

View 14 Replies View Related

HiVelocity Review (Possible Client Review)

Apr 17, 2009

I just want to take the time and review Hivelocity. Boy oh boy, where to start. I am just so pleased with the customer support they offer and I don't even own a single product with them.

I currently own a server with another comapny and I am always looking at other options for cheaper prices, better services and etc.

I found Hivelocity through WHT and I took the time to start up a live chat which was answered quickly from Kevin. Kevin was very nice and welcoming. I was asking about discounts they could provide and etc. Kevin showed me their reseller program which seemed to be something I may be interested in. After a 15-20 minute chat with Kevin, he offered to add me on MSN if I ever wanted to chat which I thought was pretty nice.

After I got off live chat with Kevin, I decided to keep researching Hivelocity. I immediately signed up on Twitter (I never had a Twitter Account). I saw they had some awesome deals. They were offering an awesome deal today it looks like this:

"The next person to go to our site, open a live chat and say "I just got your TWEET" gets a Core2Duo 3.0Ghz e8400 for $5 the first month."

By time I even got onto Twitter, I noticed that this was already taken. I kept browsing their Twitter and hey what do you know, another great deal it followed like this:
"The 1st $5 Core2Duo sold in about 20 seconds so lets do it again. The next person to open a live chat saying "Give me a $5 Server" gets it."

I decided I was going to be late as the last one sold in 20 seconds. Well, it turned out it did get sold but, I got into a Live Chat with David from Hivelocity.

David informed me that the server was sold and I was a bit too late. What do you know, more great discounts! He offered me the same server for $5 on the first month. I decided not to take advantage of the offer as I wouldn't be able to put much use to the offer. I will be moving to Hivelocity within the next 1-3 months.

Overall I am very pleased with the great offers they provide and the support is just amazing!

Based on the sales support and the deals they provide, I did a bit of a rating on Hivelocity.

Sales Support:5/5

Also, if you decide your interested in Hivelocity's awesome offers, I would follow them on Twitter! They are constantly updating their Twitter and offering great deals. Their Twitter deals are 100% and it's pretty awesome a company like Hivelocity offers products and support so great!

View 14 Replies View Related

Hivelocity 14 Months Review

Apr 6, 2009

I'd been with hivelocity for 14 months by now and i'm thinking to continue my bussines on there.

I created a thread on the past, this is the thread:


And this is what i said:


What can i say?

They just Rock, Dave and steve are just great.

Dave is my account manager he is helpfull, quickly and very efficient.

i would like to recommend people to join in hivelocity.

They are just more than fine, my server is working great and i had 2 issues resolved.

1 issue in less than 20 mins (another server in the rack was consuming a lot of bandwith)
the other issue was a little more complicated but it has been resolved too, thanks Dave

They have the same problem with support than sharktech (not managed), but if you talk to your account manager or Steve they will take care of it and get the problem resolved in a few minuts, that's just cool.

Service and support for me was really good in one week with they .. i will stay for a long time here if everything goes right.

and if we can, stablish a long term business based on trust (i'm a coder i can help)

Well from that moment to now i can say the following things:

No downtimes, only schedules (maintenence)

No support problems.

I upgraded my server to a quad2core and for 6 months payment, they gove me a second HDD!

I'm sending new customers to hivelocity right now, and trying to start reselling their servers.

¿why do i want to?

Because Steve and Dave, are responsable guys.

Because Network works fine.

Last server i bought for a customer: 1 day setup, no problems. I did a hardware check and it was OK, no HDD failures and TEMPERATURE was the right.

Because they understand if you have a problem.

Because support is there to help, even if you don't pay for "Managed services"

And i think that, they manage customers as well, that you can feel as a part of the company and not just another Argentinian customer.

So, watching the huge financial crisis, i want to give a good review about this company, and try to get more and new customers to they.

I would highly recommend to buy their services, this is not another company this is one of the best companies i ever knew.

View 10 Replies View Related

4 Months Hivelocity Review

Oct 16, 2009

I've been seeing alot of negative threads about Hivelocity so I decide to post my review.

A little more than 4 months ago I ordered a server on Hivelocity using an offer they posted on twitter, it was a Core2Duo for $75/month and first month for $50. I ordered on the chat and the sales told me there wasn't any package with the Core2duo so he used the next cheapest server to order(Core2Quad q8200, everything else was the same) and wrote a comment saying that the actual server would be a Core2Duo.

I paid the bill, submitted some documents(on June 7) and waited, I had to send a few emails because there wasn't any progress with my order and by June 10 the server was live. When I logged in I realized I was given the Core2Quad q8200, same specs, better CPU

Ever since then I've not needed to talk to support for anything except adding some services(extra IP and 100mb port, both were quickly added and with no problems).

My server has been up ever since:

PHP Code:

 22:49:49 up 127 days, 17:45,  2 users,  load average: 0.02, 0.05, 0.07 

And I've had very little downtime, according to Pingdom 99.98% uptime since June 15:

Their service has been Very Good so far and I've had no problems.

View 11 Replies View Related

Hivelocity Review 1+ Years

Feb 26, 2009

I was a member of hivelocity for about a year and 4 months. I really like this company.

They have very fast support even if you don't buy the golden ticket for support for dummies like most websites want you to buy for help with your server which is called managed servers.

I went with an unmanaged server because i knew my way around the linux system. Any type of trouble i had all i had to do was go to live support and ask a question and they would right away check on the problem and fix it. I even remember sitting in the chat support for a few hours while they discussed things that were wrong and how i make my server more secure. They also even upgraded a few things for free for me that i didn't have the time to do myself. I also liked the ability of being able to go unmetered for bandwidth for a little bit more money instead of hundreds of dollars more.

Although if you know very little about linux or servers in general i would suggest the managed package.

But i would recommend them to people who are looking for a great company who doesn't lack the support a lot of websites out there tend to have with cheaper prices.

I have had servers from other websites such as managed which worked out for a while but their support was very bad and since years ago they have moved up higher in prices which lead me to find other web hosts to fit my needs.

Now before you jump to any conclusions the only reason i left hivelocity is due to i quit my job and needed to put my money elsewhere for a while.

They even let me go a month past due just so i could save my files which i really owe them one for that.

1-10 being 1 the lowest in the following catagories.
Support - 10
Server - 10
Price - 8
Company - 10
uptime - 10

View 7 Replies View Related

2-Month HiVelocity Review

Dec 19, 2008

2-Month HiVelocity Review

I've had a VPS with HiVelocity for 2 months now to run a single site. So far it's been flawless, it took an entire 3 days to get set up (which was really annoying at the time), but past that it's had no problems whatsoever. At one point I sent out a mass email on the VPS to over 50,000 addresses (letting them know the site was back online), and there were no problems handling that at all. The VPS has run flawlessly, thus I can't really rate their technical support (!). The review is short, and I apologize, but there's not much else to say.Overall: A-

Do I recomend them? YES, if you're not looking for that "small host" feel, or if you're looking for unmetered bandwidth.Any Q's? Ask away.

View 7 Replies View Related

Hivelocity 3 Month Review

Apr 24, 2009

one of Hivelocity’s customers that has been using their services now for a little more than 3 months now.

Actually I didn’t really know where or even why I would like to write such a topic for them! But when I saw such a handling here and a few reviews of other companies I have received such great service there and with great effort from one of their best employees (Dave) who really helped me a lot I have had a great boost with my sales offers and also with some great sales advice that really brings in the clientele. You really get the feel of personal attention when you talk to a person who understands what you say and also what you are trying to accomplish.

I started with 2 dedicated servers for a few clients and Dave made some great first offers. He went with me through the order step by step then after it was ordered it was moved to "Ju" who checked my payment and called me to verify my order and then to Dave to finish everything up and got the order entered into their system.

Within hours I got an email that the servers were being assembled and I waited till I got them . It took some time of course, no too long. Then I took some time to test the server before I passed it on to my clients. I found the offers are cheaper than most others and that made me worry about the quality of the hardware but once I got the servers and checked them the hardware, software and network were astounding. I was amazed!

Then I had a friend who referred me to them, in reference to a reselling account, he told me about the “Impressive support.” So, I tested their support, I asked simple questions and tested their responses to make sure that they could handle fairly small issues then I made a few "911" tickets to make sure that they could handle more drastic issues and within I guess not more than 2 minutes I got the reply from a guy. I really respect him and I was really happy that I found him to be an Arabian guy named Islam , he actually made me fell at home, he answers me ASAP and perfectly and he really knows what he is doing there .

I tried once to post a ticket, but with the minimum priority and it was answered within 10 minutes , as it was for nothing important only for testing their response.

Of course as you might guess there is, sometimes, as many other companies, find that there is some delay in the weekends. I can handle this actually, but what I really liked about Hivelocity is that you can get orders and offers anytime! Even the weekend as Dave is always there (guy never sleeps I guess )

I asked him once about this and he answered, ”Only on one condition, It will be when the good Lord takes me , and I hope that’s not to be soon”

I asked to get a reseller account and some offers and they really helped my business. I moved most of my servers and business there and I really get awesome offers and options. I also found out about the twitter deals a few days ago. I thought “I'm the only one who gets such offers” but I really found they have some crazy offers as I'd like to call it.

Really I can call them my business saver and not only is it impressive support but I can tell impressive support , sales and discounts.

View 0 Replies View Related

HiveloCity - 7 Month Review

Apr 19, 2008

I just cancled my box at HVC, sadly, I am not happy to be honest, but the reason for doing so was that the box wasn't needed anymore.

Here's my review about HVC, and the great 7 Months I've had with them, I've never had any experience like that, ever!

Network: 10/10
I've only had 1 network outrage, and that one was planed, and didn't last more than 15 minutes!
I've always had a superb speed, uptime and latency has been great for my servers, MMO Servers ain't quite so sensitive as FPS games (CSS etc), but ping will be noticed.

Network has been awesome!

Support: 9.5/10
Support, cannot say much about that, but the tickets I had, were answered rather fast, thought, the Sales ticket took a bit time.

Nothing more to say about that part, I am simply amazed.

I dunno what I shall say more, I am at tears, I really wish I could have enjoyed several other months with HVC!

View 14 Replies View Related

HiVelocity Sign Up And First Month Review

Jun 3, 2009

I decided to give HiVelocity a chance, and I myself has used several provider such as SoftLayer, The Planet, LayeredTech, and others. Let me begin with the sign up.

The initial sign up was very quick and easy. I got on live chat and Kevin gave me an amazing deal exactly what I was looking for spec and price wise. I paid and verification was done by Kevin within five minutes. I told him not to install an OS and just give me a KVM, so I can do it myself. He promised me that it would be setup that night, but I was assigned IPs listed in various spam databases, so I requested them to be changed.

Kevin was very helpful and tried, but the person who assigns the IPs was gone for the day, and it was friday, and it could have not been done until monday. I told Kevin to hold the deployment until Monday, which he did. I had an issue over the weekend, and everything got confusing, so Kevin who was off on weekend actually called me to clear things up, and comes Monday Kevin got the server up by 3:00PM EST. It was working well, but then I wanted remote reboot which became a nightmare. It took them a week to put me in the right rack to give me remote reboot. I started to ask them on Monday and it was done on Sunday or something. This was pretty annoying I had to get the IP's changed and what not, but Kevin responded to all my calls, live chat, and emails. I was given a good reimbursement by Kevin and Steve which made it worth while, but since then it has been great! If you are looking for a server with HiVelocity or just a good deal you might want to talk to Kevin, you can find him on live chat

Sales - 10/10

Support - 8/10

Billing - (I wish they had some sort of thing for weekend)

View 4 Replies View Related

Review Experience ::

Oct 7, 2009

is there any review or experience available for

View 4 Replies View Related

Review Or Experience With GPLHost

May 12, 2008

Is there any reviews or anyone with experience that can tell wether GPLHost are reliable or not?

View 0 Replies View Related

ZONE.NET Review: My Experience

Aug 30, 2007

We bought a VU200 VPS two days ago since we want to have a server in a stable environment mainly for our web site and email. We run a small Information Security consulting firm in the Silicon Valley.

Our experience with has been a total disaster! installed a very bare CentOS 4; when we tried to use yum to install Dovecot IMAP we got a series of errors due to some missing libraries! Not a good sign. We contacted customer support and after they complained that this is an unmanaged server (like it is our fault they don't know how to install a stable system) they eventually agreed to install imap for us. If they installed a solid system in the first place we wouldn't have this problem . After we received an email from them saying that imap was installed, we login into the system and sure enough imap was not intalled! What a joke.

We then decided to reinstall the VPS from the Virtuozzo panel, since we figured out that these people at are incompetents. The new installed system was even more bare: no yum , no imap, nothing. We called support again and ask to have access to the CentOS distribution via NFS for example. We don't want necessarily to install yum or other packages using rpmfinder, which would not be very clean; nor we want to have to upload a ton of rpm packages to the server, which would be a huge waste of our time. We talked to Jeffrey about it and he came up with a bunch of excuses why this is not possible, and why it is the way it is since this is a an unmanaged system. It was clear from the conversation that this yahoo is incompetent and he is just a button pusher. Furthermore he was unwilling to help whatsoever.

We have taken this matter to our credit card company and have them reverse the charges that posted on our account and barred them to post any future charge on our account.

We strongly recommend not to use!

View 14 Replies View Related - Honest Review And Experience

Mar 18, 2008

I recently transferred to Knownhost after my previous host ask me to leave their server because my websites eats 35% of their system, not the bandwidth and not the diskspace but the CPU. I have several clients running SMF forums with less than a hundred users at the same time.

After days of searching through the pages of WHT and through the suggestions of other members for me to get a VPS, I signed up with That is after asking them a lot of question regarding VPS and their packages, AUP and TOS. Pre-sale is fast, chat support answered all my questions with precise information and the same goes with their sales when I emailed them.

Since I don't know anything about VPS, I asked a lot of question ranging from stupid to more stupid question. Should I delete incremental backup or full backup ? what is Apache backup ? Can I delete Apache archive ? Can my client run mod-rewrite ? What is wrong with their .htaccess ? What DNS entry should I change for wildcard? What should I do to fix system resource problem as it reached 35.92% ? As you will see, all this questions and the other questions that I throwed to them were answered in a very professional and precise manner. I must admit that I am really impressed on how they handled my problems and how they explain everything that I need to know. This may seem small issues to others, but for a newbie on VPS like me it is a great help. They are not just simply efficient, but also very effective in delivering the solution. All the help that I need was given to me to run the VPS from scratch, me having no knowledge about it. Honestly, at first I thought they were trained to be polite, but it seems the support are really polite in nature. Not like other support I encountered from other host that were trained to be polite yet their evil nature goes out when you asked something unusual and off their manual and they can't solve it. It's been more than a week now, but everything is running smoothly. I may have had a few downtime but loss is immaterial for everything is being resolved in reasonable time. Reasonable in a way that minor problem are resolved instantly while major problems are carefully evaluated to give not just work around but rather a solution to the cause of the problem. I experienced this when they fixed the problem of my PHP configuration that conflicts with the memory requirement of SMF and also regarding the wildcard DNS that my client need.

I can't tell how long support will be like this, but as long as I got the same quality of service from them, then I will stay.

I saw more than 35% usage from virtouzzo panel and it is indeed a spike.

In the event that the quality of support change, I'll look for this thread and post it here.

View 14 Replies View Related

Review: - Horrific Experience

Nov 2, 2009

this is my experience with

I went there for the low prices to startup my Shoutcast station. At $3 a month, it sounded too good to be true. I got my service, and the owner, seemed like a nice guy. He was very helpful, and was eager to help me get started. This was back in March. The first half of my stent there was great, however, in the last half, downtimes and even a data loss was getting on my nerves. I saw some really personal issues and arguments in the IRC server about the owner and staff, and even some back talk and really personal stuff that I wish I never had heard.

Because of the downtime, the owner did provide me with some free service and features. In these times, I was itching to leave, but the owner lured me back in with something better.

In this time, the service was 'okay', no real big complaints, I was even promoted to an IRCop, on the server.

Four things happened.

1) There was an incident in the chatroom with a regular joke we have done may times was taken really the wrong way. (I did not use my IRCop powers when this happened)

2) After a long outage (last night from 'this' post date), I was the only human on the irc server. In order for me to ask the owner what happened, I silenced a eggdrop bot by banning it from the main room. This was so I can get a new message notification when a real person enters the room. The bot posted every 2min, and it was at 2am in the morning.

3) I actually found a pretty big security hole in the control panel, the owner thanked me yesterday, and was furious the next.

4) because of the top three things, the owner basically got extremely mad and took away my IRCops.

Those 4 things basically were the last pieces of trash I could take. Yes, I forgot to unban the bot I mentioned in #2, but is that a good reason to get me out? Tonight, after a somewhat heated discussion with the owner, my account was instantly closed, all http/ftp pipes closed. I am very lucky I saw the owner start to fall into this cycle he seems to do, I had a full backup of the space I had.

In a nut shell, I would highly advise people NOT to use Maximum-Hosting. If you want low prices, frequent downtime, and the possibility your data could be gone in an instant, this is the host for you!

I can only hope no one else falls into the nightmare I have had to put up with for cheap hosting.

View 7 Replies View Related VPS - Initial Experience, Planned Ongoing Review

Jun 23, 2009 VPS -


Although the domain was registered in 4/15/08, I could find next to nothing on WHT or the ‘net in general in the way of reviews on FiveBean. Saw a lot of specials and things they have been running off and on at different venues and boards, but couldn’t find a review to save my life. I did search pretty thoroughly. No web cache on either.

So, I’ll be the first to post one (that I know of), with a special they are offering, it’s very affordable, if the service turns out to be good enough, then I have another node at a great price J. The more, the merrier. Win / Win 4 all.
(FiveBean also offers shared hosting, so not exclusively a VPS provider.)

Hardware nodes –
From their site:
“VPS Nodes are built with Intel Core2 Quad Processors, Premium SATA Disks and RAID Protection powered by CentOS 5.x and MoxieVM. Each VPS server is backed up daily and we provide 2 full backups to our customers.”

Although I never rely on provider’s backups, it’s good to see them offered as standard. Could come in handy.

They offer 5 plans; I ordered the middle-of-the road “Starter”. All VPSs appear to be OpenVZ based.

Ordered Plan -
512M / 1G burst
450G BW
1 IP
CentOS 5 for initial load

Initial order, small issue -
Placed order at about midnight, got my welcome email at 7:40 AM.
One issue was, I did not receive any emails from their ordering system, other than the PayPal-originating receipt. The emails were listed under the Client Area, so I still had access to read. Since I own and admin my own mail servers, I checked logs -
Emails from ordering system were sent from a non-FQDN domain.
From SMTP logfile:
RECEIVED: MAIL FROM:<fivebean@kona> SIZE=3560
Mail server rejected because of the incomplete domain.
This appeared to be an issue with the sign-up process only. All support ticket replies came from a FQDN. I described this problem in a support ticket, curios to see if they really do look @ and fix. Maybe on my second order?
Everything initially ordered during the process was delivered, with no follow-ups required to correct anything. That's a little rare, from my experiences.

They offer online chat support, but have not caught it online as of yet, although I haven’t checked before 9PM on any given day, so not a fair eval on that aspect. FWIW.

- On to the goodies -

Control panel -
Apparently, FiveBean previously used HyperVM, but has since disabled and rolled out their own self-spun VM manager, "moxieVM". It's a simple, yet effective, web interface that allows me to do everything I need to, and everything works. That's always a good plus!
moxieVM control panel contains the following:
VPS list facility / user profile control / pass reset
VPS Controls -- Reboot / Start / Stop / Rebuild OS / Set Reverse DNS
Report (simple) shows -- OS currently installed / Monthly BW Usage total / Current Memory Usage / Action Log of previous control commands

Noteworthy - when you select "reboot / start / stop" there is no confirmation, action is queued and executed immediately. Good info to know.

Rebuilds -
FiveBean offers 13 OS rebuild option w/ 6 Flavors - Ubuntu / Suse / Slackware / Fedora / Debian / CentOS, 32/64bit in most.
Reload of OS (From CentOS 5 to Fedora 10) took about 4 minutes. Note - keep your original root login password! On OS reload, the pass is reset to the original you receive in your VPS welcome email, NOT whatever you have currently changed it to. I can see this being an issue if it’s been a while since you have reloaded and end up digging out the old email. A little different than HyperVM.

Network -
Ping times are consistently 15-16ms from/to Austin, 21ms from/to Atlanta, 12-18ms from/to Kansas City, MO. Traceroute to node ( puts them behind Limestone Networks in Dallas, Tx.
One thing I can report, their network seems to be very peppy. I've had a hard time hitting anything from / to the VPS with more than 20ms. I haven't seen a 30ms yet. From anywhere. An I have VPSs from coast to coast.

VPS / Initial Order-
Hostname was set properly right off the bat, both initially and on OS reloads.
Reverse DNS PTR self-set worked without having to put in a ticket, a first for sure! I just entered the rDNS PTR I required, waited about an hour, and it was set and propagated, ready to go. No muss, no fuss.
Although I haven't put any load on the system, the CLI is responding very fast, and pings / traces / nslookups are very quick (as stated above).
The only issue at all so far was the aforementioned order response email non-FQDN flurb. But, stuff happens. Small beans (pun intended).

No porn, excessive violence, hate, deception, illegal
IRC that causes no disturbances is allowed. I really prefer non-IRC networks, but they have a long lecture about it in the AUP, so it appears they watch activity pretty close.

Nuts n Bolts -

(benchmark is on newly loaded system, minimal install FC 10, no load)

Dhrystone 2 using register variables 376783.7 11243614.3 298.4
Double-Precision Whetstone 83.1 1239.4 149.1
Execl Throughput 188.3 5574.6 296.0
File Copy 1024 bufsize 2000 maxblocks 2672.0 127493.0 477.1
File Copy 256 bufsize 500 maxblocks 1077.0 48517.0 450.5
File Read 4096 bufsize 8000 maxblocks 15382.0 803836.0 522.6
Pipe-based Context Switching 15448.6 509724.8 329.9
Pipe Throughput 111814.6 1790127.7 160.1
Process Creation 569.3 16151.2 283.7
Shell Scripts (8 concurrent) 44.8 1055.8 235.7
System Call Overhead 114433.5 1246883.8 109.0


Conclusions – so far, so good. I’m actually pretty impressed with everything I’ve seen up to this point. I’m planning on putting the server under load as a backend node of a busy website’s load balancer. I’ll post follow ups as we go along.

View 14 Replies View Related

2+ Years Experience - Blurstorm (review) - Need Suggestion For New Hosting

Aug 5, 2008

I've been with Blurstorm for 2+ years and I can say alot of good thing about the company and support. I even gave them a 5 out of 5 of webhostingjury and went as far as to say I would give them 10 out of 5, so you can imagine how happy I WAS with their service until this past week.

I has been an absolute hell. First the server kept blocking my ip and locking my session, when I would try and upload files with filezilla. They suggested to try a different ftp software which I did and it worked. At first I thought it was my computer/isp/router, so I tried it from my friend computer, same thing. And by the way, I never had this problem before. So I didn't make a big deal out of it, even though I prefer filezilla.

Now a couple of days ago, seems every time I would browse the pages or try and use the admin section the site would go down, or at least that's what I thought. After sending 8 hours going back and forth with support(Robert) through their support ticket system, because there is not live chat, Robert tells me there is nothing else they can do because they dont see any errors happening and I would have to pay a 3rd party monitoring service to find out what the problem is.

I mean I completely understand that if they cant find the problem but the site was working couple of days ago and I havent done anything different, so something must of happened on their end. Also I uploaded the site onto a friends server with a different hosting company and the site works perfectly with no problems.

Now being left high and dry with no help from Blurstorm, I did a couple of more test and found out that the site was not down but was blocking my ip and locking my sessions and the only way around it was for to renew my ip and to try again, but that would only help me for a couple of mins before it locked it again. Again, I also tried it from my friends computer and same thing. So I know for a Fact that it has to be from Blurstorm's end. I told that the server was blocking my ip and locking my session and haven't heard from them for over 16 hours, which is horrible customer service compared to the way they were before.

The main reason I stayed with blurstorm was for their support and quick response and I've referred them a boat load of business, and this was not the first time i've had problems with the server and support but I didnt make a big deal out of it and from now on no more referrals.

Well there is my review, sorry it's a little lengthy but just wanted to give an indepth review.

Second part - need suggestions for new hosting

From what I've gathers from searching that are reliable

precision effect

which would you recommend from those or any others?

And my site is based on joomla 1.5 + virtuemart so it should work with it.

View 15 Replies View Related

Burstnet Review - Burstnet / Nocster Experience

May 5, 2008

I used Burstnet dedicated service for more than 2 months & would like to post a review here:

Initially I ordered a server before two months from Burstnet, Burstnet (Nocster) took more than a week to setup. After waiting for a week I got the server. Never received remote reboot port , though they billed me for it every month.

Initially it was working fine. After 7 days approx , my server was inaccessible , I added a support ticket to reboots & got reply that my server was suspended due to lack of reply of the abuse warnings they sent me , while I had got an abuse alert before a day informing me about spam mails somebody sent from a vps, I had already replied to the alert that I suspended the vps of spam mail user & had also got email from Burst saying: " Thank you for taking the time to contact the BurstNET Abuse Dept.
BurstNET in no way condones any spam related........"

it was confirmed that they had received my reply for abuse alert. I informed them this in ticket, they replied they did not receive any reply from me. I provided them email headers & it was clearly showing that the mail was delivered to burst, later they said that the mail was delivered but was not reached to their support desk & they reactivated my server. There was 5 - 6 hrs down time , while there was no fault from me.

See the screen shots below: ....

View 14 Replies View Related


Apr 11, 2009

I am currently Hivelocity customer (also have servers with Softlayer).

I am wondering if Hivelocity ever plans to make portal options similar to Softlayer?

I am talking about automated os reinstall (better prices or free like SL does)

I am talking about Support ticket (Administration tickets which are 3 dollars at Softlayer).

I am talking about free kvm and stuff like that.

I am not asking this because i don't think that hivelocity is not good provider. I am with hivelocity for about 10 days now, and its been fine.

I must say that i am not very impressed with their customer portal page, ticketing page, server page, nor bandwidth graphs (where they had a problem with my account since the first day i signed up .. and problem is still there, 'they are working on it' which is fine ... i don't mind).

I must say that hivelocity gave me great deal on the server, thats why i ordered it with them.

I just hope that they will make some stuff hingssupport easier for their customers and make it less expensive to have our servers fixed, worked on.

View 10 Replies View Related

Why I'll Never Use HiVelocity Again

Nov 8, 2009

I couple of weeks ago I was in need for a dedicated server, for my file hosting site. Now I needed the site as asap, so I even took the weekend off work just so I can work on the server and make sure everything is up and running.

So I found hivelocity by searching through the net and it had pretty good prices so, before I bought the server from Hivelocity I specifically asked how long will it take to setup the server and they told me it would be 24 hours. So I went and bought the server from them believing I would have it by saturday evening. So the next day around the same time I checked whether my server was online but it wasnt, I contacted support and asked them whats going on. This is what really irritated me..

I spoke to the same guy i spoke to the day before when buying the server. I asked him when my server would be online and he said its gonna be another 6 hours. So I told him what he told me yesterday.. he said it would take 24 hours. He then claimed he doesn't remember saying how long it took when I could CLEARLY remember he did, I wouldn't of bought the server if I didnt ask. And then after arguing with him he went and checked his records and turned around and said yes 24 hours was an estimate. First of all, why on earth would you say you don't remember that conversation and then the next second change your words.. he never said 24 hours was a rough estimate.

So even after that I waited that 6 extra hours (so I would have been 6AM in the UK), I came woke up the next morning around 12PM (so its now been 12 hours) to find the server still wasn't online. I went back onto support and then they said I have to wait upto ANOTHER 16 hours!

Now if I knew i would have to wait this long I would have just canceled my order there and then but I was reluctant enough to wait thinking that it may come online within the next few hours. The server went online the next afternoon! (Monday afternoon) So instead of their 24 hours they told me it took almost 72 hours!

I didnt even login to the account to check whether the server was online or not.. i went straight to support and asked them to cancel my account and give me a refund. They had no problem canceling my account, but they never gave me a refund saying its part of the T&C not to give refunds for dedicated servers.

So let me sum this up... I was told I would get a server within 24 hours which i didn't... i was lied to.. i took 2 days off of work...and then paid $165 for A SERVER WHICH I NEVER USED!

View 14 Replies View Related

Hivelocity In UK

Oct 17, 2009

Does Hivelocity have a UK data center for their dedicated servers ? If they don't, where exactly in the USA is their data center located?

Anyway, I was just at Hivelocity's new Cloud server site and it says it is being launched on 10/15/2009 but they only have a "beta signup" option. Anyone know when the full service will be operational and the pricing?

View 3 Replies View Related

Getting Hivelocity

Jun 23, 2008

I placed an order with Hivelocity to find out two days later that they want some extra signed paperwork (paypal authorisation form + copy of id). They never disclosed any of this during the signup process or discussions with their sales staff which is making me hesitant to use a provider that pulls strange tricks like old

Any way do you have any suggestions where I can get a rapid deploy of FreeBSD 7.0 that is not Layered Technologies, Sagonet, or Hivelocity?

View 11 Replies View Related


Jan 18, 2007

i had a bad start with them, but now I got my server up 24/7 for 18 days straight now. They charge well for a 300 gb per month and 100 mbps of bandwdith. Their support is really quick too. The bad problem was my server crash every 2 time per week and I told the support if they can help me with that problem but they said they will charge 68 dollars per hr which is really bad. So i had to fix that problem, i don't know if i did or not. But over all, is great provider so far.

View 7 Replies View Related

Jan 26, 2007

Level 3 is down and now my server is down. My server was running OBLY for 13 days straight and i had been with them for 6-7 months and i only have my server up straight for 13 days out of 7 months with them! for the last 7 months, my server shutting down everytime for 7 months and i tryed to setup my server somehow to stay up for 13 days(idk if that was me) but now the server is down.

also, level 3 been down for 1 and a half week. I might quit everything cause this is causing a lot of problem for me and i'm stoping my bussiness for ever. I hate this ****.

View 10 Replies View Related, $11/mb

Jul 10, 2007

I was talking to a sales prospect yesterday who is currently paying Hivelocity $550/month for 50mb/s of bandwidth .. I have two questions:

1. What's hivelocity's quality/latency like

2. How can Hivelocity be profitable at that rate?

View 14 Replies View Related

HiVelocity VS. SoftLayer

Dec 7, 2008

HiVelocity VS. SoftLayer

Which one is better overall?

Uptime, support, pricing, etc.

View 11 Replies View Related

Copyrights 2005-15, All rights reserved