Hivelocity Personal Experience
Dec 4, 2008
I choose to try one of their VPS servers and found them pretty stable even did a crash test with a Enterprise Grade Content Management System and well passed with min requirements. Over all their support is good and fast and overall friendly Brian and Dave helped with any issues i had along with Gary. Their network doesn't even slow down either if that counts.
Disclaimer: This Review of personal experience other users may vary with theirs. Information Supplied is from written to best knowledge on hand and that its accurate as much as possible.
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Jul 12, 2008
I have 3 servers with hivelocity, moved from LT. There where some problems at the setup, no problem, everyone has some problems, we got over them.
Everything was great until this morning.... I check my outlook I see a abuse mail from yahoo for a domain hosted on my shared hosting server(this was at 2:15 AM). Ok, I want to delete it but HOW (this was at 9AM)? The server is down ....
Sent a reboot tiket to highvelocity, after ~20 minutes a guy responses that the server was rebooted and tell him if I have problems later. I try the server... still down, the guy didn't even ping the server to see if it's online after the reboot.
Ok... I reply to the tiket, the server still down, please see what's the problem, I get a response from them to send the server info (user pass) so he can check. Ok, I send the info, I wait... I wait, after 20 minutes I check the tiket.... what tiket ? The tiket was deleted...
I open a new tiket and explain the problem and after ~1.5 hours I get a reply that my server was nulled due to abuse.
Every company that I worked with sent a notice and gived me 24 h to take action... ok, I get over the shok and I tell them to connect my server back so I can delete that account. Of course it would have been to easy to do that, he asked me another ip from the server so he can unull that ip. Ok, after another hour the secondary ip is unulled and I delete the account from the abuse mail and I reply to the tiket.
He replyes that they will verify asap and reconnect my server. 1 hour passed and no reply and the server still down. I open a live chat, tell him my problem after witch he sayd he told tech and they will activate my server asap.
One more hour passed and still nothing. Again open a live chat, same guy, and I ask for a logical explanation why is this taking so long but he just kept telling me that the tech support is "looking into it".
And just to make me even madder every chat session is starting with : "Hello, welcome to HiVelocity's Impressive Support TM. How may I assist you today?"
Now it's 11 hours after the server disconnection and the server is still down just becouse a abuse department guy didn't send me a notification to delete the abusing account.
Hope Steve or any Tech supervisor will see this and take some action. It's not normal to take 2 hours+ to unull an ip adress.
Oh, one more thing. After not geting any logical response from the online chat guy I asked for a email address from a tech superior so I can send a complaint but he just refused to give me one, telling me to post a reply to the support tiket.
I'm asking you WHT users... is this situation normal for a big company like hivelocity ?
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May 17, 2009
I was on WHT when i saw the banner ad of highvelocity and landed on the specials page and saw Core2Quad server. I opened live chat as it said in the banner ad for free stuff and upgrades.
Dave from hivelocity came on chat and we started negotiating and after a while i was offered Core2Quad, 8GB, 750 GB, 500 GB, 1500 GB with 100 mbps etc. for $184. I said okay and asked him to send me the quote so i can buy it in evening or the next day as I had to get approval for the funds from the boss.
To my surprise I got the approval etc. for 3 months pre-pay but I did'nt get the quote from Dave which was prmoised to me by Dave in 1 hour after live chat session. I in evening went agaion on live chat and no response. After waiting alot on livechat i opened a support ticket and it has not been answered till now.
Today i again went on live chat and after 15-20 mins of waiting Ron came up with the following chat we had:
Quote:
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Ron'
Tapan: where is Dave ?
Ron: Hello. How may I assist you?
Ron: Our sales representatives are unavailable at this hour. However, if you could provide me your requirements, along with your email address, your full name and phone number, I can have one of our sales representatives get in touch with you as soon as possible.
Tapan: i already had detailed talk with dave yesterday and he was going to send me a quote in 1 hour
Tapan: there's no quote
Tapan: no email
Tapan: i even opened a support ticket
Tapan: there has been no reply to it
Tapan: is this the top notch service dave was refering to ?
Ron: dave is away at the moment
Ron: May I know your full name please
Ron: also let me know if this email is good for you tapan@avissoftware.com
Ron: I will have dave to get back to you on this
Tapan: Tapan Bhanot
Tapan: tapan@avissoftware.com
Tapan: i am trying to contact him since yesterday
Ron: Thank you tapan
Ron: and we are sorry for the delay
Ron: do you know his email ?
Tapan: no
Ron: dave@hivelocity.net
Ron: you can send him an email
Tapan: ok
Tapan: are you sales also ?
Ron: I will also have him to get back to you on this
Ron: nah
Tapan: ok
Ron: I am from tech support
Tapan: ok
Tapan: ok thanks bye
Ron: Bye
By the looks of this you can imagine the High Level of Support Dave was telling me about. I opened the livechat for a sales staff and a tech support guy is answering the live chat. This is really good!
I've had server with LT, Sago etc. and nowhere I have seen such crap at pre-sale level. How would they expect customer to return to them when they are behaving like this at the first step ?
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Oct 4, 2009
I had decided to transfer 1 server into Hivelocity. It was a low $200s server with Hivelocities Platinum magagement plan. I was attracted to the pricing and the options available to configure my server how I wanted. I also liked the fact that they are somewhat local to where I live.
I had placed the server order with Drew. The server was delivered to me in 4 days, I was not in any rush so I did not mind. We started the migration process and went with out a problem until we went live. According to the tech the hard drive cable was bad and was replaced within 2 hours. These things happen and I still was not upset.
I was thinking to take advantage of the annual pricing offered and bring over the other servers until one morning I get flooded with phone calls chats and emails. I immediately try to log in the server to no avail so I contact Hivelocity. I was then told to contact the abuse department, well the abuse department does not take phone calls so then I was to told to log in a ticket.
What had happened was 1 of the hundreds of accounts hosted on the server recieved a copywright complaint and the server would not go back online until deleted and a ticket respond. I always comply with any complaint however I would appreciate at least a few hours to resolve, rather them an immediate disconnection. When you sell shared hosting you will always have a few accounts that are bad. No hosting company is immune to this. The server went back online 2 hours later.
Similar scenarios happened 2 more times with excessive down time in the first month that I was with them. Needless to say after talking several times with the GM Steve, I learned that he promises you one thing and either does another thing or does nothing as promised. For ex: will call you or will give a few hours to resolve any future complaints.
To compile further worries I learned that Hivelocity was terminating servers with out allowing transfer, including one host that was in business over 10 years. I do not know the non-bias details of those scenarios but I do know those things do not happent at the Planet, Softlayer or any other major datacenter, otherwise it would have been posted all over the net as was with Hivelocity.
In closing, my impression of the place was that their servers are ok, the bandwith is a bit spotty, the techs are ok, albeit one being a smart ass, the GM is a great speaker and the abuse guy is trigger happy. I do love the Hivelocity banners though.
It's too bad as I thought I had found a company that can save me alot of money however it ended costing me much more with loosing good clients.
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Apr 16, 2009
First let me say I cringe whenever the thought of changing dedicated providers enters my mind. Sorting through the resellers and all of the broken promises is a tedious process and I like many others have been screwed over too frequently.
I came across HiVelocity yesterday and their offer for a quad core, 8gb 500 drive for $199. Sounded great, plus they offer free KVM over IP which was a bonus.
Yesterday about 4:45pm eastern I went on live chat with sales at HiVelocity and spoke with Kevin B. I asked if he could get this server online quickly and he said all servers are built after 5pm for the day and are usually online that night. We went over the details of my order and I quickly sent a paypal payment. I was undecided on Windows 2003 or 2008 but I went with 2003. At about 8pm Kevin leaves me a voice mail on my cell and tells me they ran out of Heat Sinks and that the server would be delayed until Wednesday. "Ran out of heat sinks" sounded a little odd like I was being BS'ed but I figured it was fine because I did want 2008 installed on it and decided the $50/month extra was worth it. I went back to on to Live Chat about 10pm and Kevin said he would have a day tech get to the server for me in the morning (Wednesday) and I also upgraded the O/S to Server 2008 DataCenter and increased the bandwidth to 100Mbps. I sent over ANOTHER paypal payment to upgrade. Grand total $248 + $55 (for 2008 upgrade and dedicated kvm). $303 later and...
This morning (Wednesday) I make contact again and Kevin says he has a day tech working on it. 3pm rolls around, contact again and he says its built and ready. HiVelocity provides a link to a supposedly "live" server build page that shows you the status of the build. Status never said built but I took his word for it and waited for the welcome email so I could finally get my sites online and meet my deadline.
Well 9:30pm rolls around and NO SERVER YET!
I go to live chat again and talk to Andrew. He says sorry for the delay, you can check your status at the status page. I lost it at that point and pretty much told him I lost 31 hours so far "waiting" for a server to be built when I could have gone with another company and had the thing online at least within 14-18 hours and spent the remainder with configuring and migrating data. Told him 10:30pm the server better be ready or I'm canceling and disputing the charge with Paypal.
It is now 11:17 and I've been writing this whole time. I kept checking my email and even gave andrew my cell phone number to give to anyone there who cared and wanted to keep me as a customer. Still no email, no server, out $303, lost over 33 hours as of right now and its looking like the hosting hunt will begin again *^*(o.o)*^*
So anyway I wanted to share this horror story. This is why I HATE shopping for a dedicated server.
I read a lot of mixed reviews for HiVelocity and I really don't want to give them more bad press but the way I've been promised everything and NOTHING was done justifies me posting this for everyone to read.
If you're looking for a dedicated server, I would advise to pass this MAJOR HASSLE of a company. "Impressive Support" my @!#.
AND YES, everyone I spoke with BEFORE THE PURCHASE was well aware that I needed this pronto and I was assured it would get done! Now they are silent and ignoring me.
And if the guy that mods for HiVelocity on these boards reads this, the damage has been done. Instead of handling AFTER CARE for people on the boards, how difficult is it to communicate. I don't care if it wasn't going to get done at least I would have known and gotten another box somewhere else and used this as a backup. Making sure your account managers don't talk #$@#%$ and not deliver should be of more concern.
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Nov 2, 2009
I want to share my bad experience with hivelocity.
I need a backup server for my remote backups so I need a dedicated server form a reliable provider.
I ordered Xeon Quad-Core X3220 2.4GHz: server on Tuesday, June 30, 2009 and paid with my Credit card. I done my all verification process and on Wednesday, July 01, 2009 I got my server.
I just ssh on said date to check server is online and then I logout because I was very busy in those days.
On dated 03 Jul 2009 08:00 I want setup my new server for backup and I try to ssh but I can't. I contact Live chat and they told me your server is offline please open a reboot ticket.
This is my first downtime I got after 1-2 days of server setup even I was not touch any thing in server.
I open a reboot ticket and then with 30 minutes my server was online and hivelocity can't give me a reason why my server was down even I have not hosted anything.
After this I have started setting up this server for backup use An I was shocked to see that I have ordered and paid for Xeon Quad-Core X3220 2.4GHz but this server was Core2Quad CPU Q6600. I reply ticket below ...
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May 2, 2009
11 days ago I signed up for a dedicated server with Hivelocity.
Hivelocity sent me an email requiring few more details in order to authorize my account to which I replied with all the details within few hours.
After that there was no communication for days. I couldn't get anybody on their online support; I've emailed sales, billing, support, even HivelocityGM asking them about the status of my request and had no responses. Not even one.
After few days I finally managed to contact somebody on their online support. They apologized, said that my server is being built and that it will be online in few hours.
After yet another day of no communication and no server details, I managed to contact another person on online support. This time he said that my authorization is not complete. Strange considering that one day before they were "building" my server.
I've decided to cancel my account and asked for the refund. Apparently nobody can't issue refunds except the GM, but I was assured that it would be handled on Mon morning. No surprises there, but nobody contacted me on Mon morning. I had to contact support again. I finally exchanged few emails with the GM and he apologized for the mix up and promised to handle my refund "right away".
That was on 27th Apr. Since then I haven't received any other communication and no refund. I've raised the dispute with PayPal.
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Mar 5, 2008
regarding my computers IP. When you restart your computer, some say your IP changes everytime, but the first two blocks of your IP stay the same no matter how many times you restart your computer.
For example:
You turn your computer on, and you see your IP is: 64.343.87.39
Then,
You turn your computer off, and turn it back on, and since your first two blocks do not change your IP will keep the "64.343" , so example would be:
64.343.98.643 = new IP (same first two blocks though)
My question is, is this true on how IP's work?
Secondly, if you wanted to allow WHM to only allow certain IP's to access it, could you somehow setup a range since your IP's change every time you turn off yoru computer like: All IP's that start with " 64.343 " can enter the server?
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May 21, 2009
First thing I would like to clear off I DO NOT WANT TO MAKE VPS FOR PROFITS/BUSINESS. I need to make VPS because me and my friend have bought this server
[url]
I want to make VPS because my friend like to use Ubuntu desktop and I like to use CentOS from the OVH website they pretty much give you the basics to make VPSes so I have chosen virtuozzo
So my enquiry is
1. Can I have Ubuntu desktop and CentOS on it at the same time
2. How easy is it to create VPSes using virtuozzo since I need a GUI and ease of use
3. Also if I want can I change from CentOS to forexample Ubuntu desktop too
4. Also does anyone know and good tutorials
My main use of creating different VPS with different OS on them so I can learn there language and other stuff
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Jul 12, 2008
I am looking to set up a personal game server for me and my clan, initially one or two game servers running and we will go from there but for now I don't even know what the specs for one TF2 server would be acceptable.
I will be hoping to run a 32 person TF2 server and a 48 COD4 server(if possible)
I have done some searching but for 1.50 a slot and some companies not even offering 32 person TF2 - I could very well manage it myself. My problem is I don't know what hardware I would need.
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Nov 15, 2008
I wish only to point out that if this request is contrary to any rules / policies you have, so I fully understand that you remove this post.
I want to start with and talk to my English in terms of writing leaves a lot to be desired It is okay for me to read English, unfortunately, it is with the writing.
I have thought about this, whether it is ethically correct to do so. Weighted people's right to privacy, even if we committed crimes. That people should have the right to a second chance, I think that in most cases can agree with. Although it receives in terms of certain crimes.
However, the purpose of the site which is a national site, I thought myself in the country I'm living in is that when pedophiles who expose children to abuse again and again, and the media with his integritetssyn, protects all that often these individuals.
I'm actually a pretty healthy person, with which I see the good perception of people.
But I have been weighted to say, one against the other, and found that if I only once can help to protect a child being abused, so it would be fantastic.
Nevertheless, as pedophiles are able to access images that are vile, that means also an opportunity for ordinary citizens to spread knowledge about people with repeated relapses of sexual abuse.
What I had in mind is to collect judgments, which are public documents and publish them on the site. Without any judgmental. When it's repeated abuse of children has been made on several occasions, so I think it has exhausted his right to privacy.
The problem is that in many countries there are laws against that personal information not be disseminated. To my surprise, if you know any country where it is allowed, and even where there is a hosting company that can be permitted to publish these judgments?
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Jul 20, 2008
i have about a dozen personal sites for my different hobbies, what have you...and i was trying to find a host for them that will allow me to use Gmail for the domains but to host the sites.
bandwidth isn't that big of an issue but hd size is.
i know about 1and1 and godaddy and see how hostgator gets lots of referrals as well.
my problem is that i need a hosting company that has..ha! a small number of spammers that have taken refuge on them.
the company that i had been hosting these with has had too many problems with spammers and getting domains on the shared server blocked. their support has gone to the dogs and well...i just don't feel like paying them for another month of service.
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May 31, 2008
Does any reliable hosting company that offers hundreds of gigs space allow "personal backups", ie. non-web content? I've been looking at ToS of some big names but most if not all don't allow this.
It would be only 1-2 gigs, so I might get away with it anyway on most hosts, but would like to avoid problems in the future. Dreamhost offers both SVN and rsync, which I'd like a lot, but they clearly forbid such use.
And, I do have an external hard drive and very important files are also on DVD and memory stick, but since I need to purchase webhosting I'm looking at this extra option too.
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Jun 7, 2007
I purchased two SSL certificates from HostGator a few months ago for each of my sites. I realized that when I go to my website and click the "lock icon" at the bottom right of the screen, my personal identity is revealed. In Internet Explorer, I click the "Details" Tab then go down to Subject field. It has my Street, City, State, and Zip Code. Of course, I don't want my personal mailing address listed there and I never authorize Hostgator to put this information on my SSL Certificate.
I've speaken to a few HostGator customer service reps and they all say different things. I spent 40 minutes on the phone with an incompetent employee who ended up opening a support ticket with improper grammar and incorrect things I told him on the phone. I've gotten really frustrated. One said they cannot remove that information on my SSL certificate. Then another said they can reissue the SSL certificates without revealing my mailing address for $25. I never even wanted them to put this information on there in the first place and now they want to charge me. Now another one says that what is displayed on your WHOIS information on your domain will be displayed on the SSL certificate. And since my registration is private through godaddy, that I would have to make it public whois then change it back to private so Comodo can verify my identity. I'm lost in translation here with everything they are saying at HostGator. My question is, what do I tell Hostgator? What are my rights? Why are they charging me for a simple task? It's to the point where I want to somehow get some kind of information about my SSL certificate so I can call Comodo directly to resolve this issue rather than going through their reseller, HostGator.
It's gotten to a point where I want to just call up Comodo and buy SSL through them directly so that it would not reveal my personal mailing address on my SSL certificate. To hell with Hostgator, unless you guys can provide some good things to tell them on the phone.
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Jul 20, 2009
where I can get a business or personal web packages, email packages or domain registration at one place with smart utilities. Hosting Company must be in local Middle East countries.
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Oct 11, 2009
where I can get a business or personal web packages, email packages or domain registration at one place with smart utilities. Hosting Company must be in local Middle East countries.
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May 24, 2008
This is my first attempt at using a web hosting company. I currently use a free service from my ISP that gives me 25 MB of space for a personal web site. After only a few weeks, I have exceeded that limit and now find myself needing much more.
My personal website will contain information of a bowling league that my friends and I belong to. I plan to have many pages of data from an Excel spreadsheet included, either in a database format, or just plain html. I also plan to have several family photos and some video on my web site. I will be adding pages on a weekly basis.
I did some research and I felt I needed something like 25G of storage for all my pages containing tables and photos. Since I am not using it for business purposes, I am looking for something very basic, if that is possible.
If anyone knows a decent host that can accomodate my needs, which is simple, but requiring a lot of space, please share your recommendations. My budget is between $5 to $10 per month.
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Mar 6, 2008
Does anybody have an expensive ($300+) dedicated box for a personal site which does not make them any money. Also, why would you spend soo much on something that gives you no return?
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Jan 1, 2007
is it a bad idea to backup personal data to your shared hosting space? I'm planning on putting everything in a password encrypted .zip or .rar.
Is there any way people could still retrieve this data if it's an encrypted zip in a password protected directory?
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Sep 9, 2008
how to go about moving old mails and forwarding new ones from my yahoo mail, without the yahoomail plus option.
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May 18, 2009
I wonder if someone know from where I can get a business or personal web packages, email packages or domain registration at one place with smart utilities. Hosting Company must be in local Middle East countries.
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May 2, 2009
i want a change and thinking about if i can host websites on my own personal computer.
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Mar 6, 2008
i am planning to install my own dedicated server in my home!! i want to know is it possible and what things i need beside hardware?
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Jun 27, 2014
After starting back up in plesk 11.5 I get this error after some time...
Code:
Runtime error: Export dump to FTP failed at /usr/local/psa/admin/bin/plesk_agent_manager line 727.
at /usr/local/psa/admin/bin/plesk_agent_manager line 727
main::perform('verbose', 4, 'owner-type', 'server', 'split-size', undef, 'session-path', '/usr/local/psa/PMM/sessions/2014-06-27-025357.825', 'description', ...) called at /usr/local/psa/admin/bin/plesk_agent_manager line 1319
[Code] ....
The backup was stored in Server Repository and was also uploaded to ftp....
Backup file size in server repository : 169 MB
In personal repository showed in plesk :169 MB
File size shown in FTP in backup server : 169.08MB
Then why does the error occur ?
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Mar 27, 2015
I want to restore a database from my repository. In the backup manager (root) I have Server repository & Personal FTP Repository. The personal repository I set to backup every day. The server repository I don't know where to set the backup option. There seems to be some random backups every 2 weeks or so.
In the personal ftp repository I have the backups of the last 7 days as tar files. When I want to radio button "Selected objects" it can not me highlighted. I am on plesk 12.0.18. (I ticked "Restore this backup despite the fact that it does not have a valid signature")In the server depository the files are .xml and there I can select what to restore but the backups are not current. I need the database from yesterday.How can I make my personal backups selectable?
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Feb 21, 2015
I want to backup my server, but i get always error, when i want to save my Personal FTP Repository. I get following error:
Transport error: unable to list directory: Curl error: FTP: weird server reply
What is the reason?
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Sep 18, 2014
The Problem:
I'm trying to set up an automatic backup to an ftp server using ftps (as configured in the personal ftp repository).
Copying the files fails however.
The things I checked:
The Plesk management website can't show the target folder's contents.
The only error I get is Error-Code "1".
The ftp server (a synology NAS) logs the ftp access: Credentials are correct, session is terminated after transferring 0 Bytes.
Each failed backup leaves a 0-Byte .tar file on the Backup folder.
If I disable ftps and go with plain ftp, everything works just fine.
Our previous generation Plesks (v11 and lower) can utilize ftps for backup (to the same ftp server) without a hitch.
Additional considerations:
Since the WebServer is on a hosted machine and file transfer has to be done across the internet, unsecured transport is not an option.
I have virtually zero Linux experience
[System Information]
Plesk Version: 12.0.8 Update #18
Operating System: Ubuntu 12.04.5 LTS
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Dec 10, 2013
new server, windows 2012 dataserver R2.
I set up the personal repository info and on save it hangs. Manual ftp to that other server works. Adding :21 to the address does not work.
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Jul 1, 2014
Can ftp to the FTP server from the command line without any problem.
get / put / ls etc all work.
Configure Plesk Backup Personal FTP repository with same server / username / password.
Get the following messages in Plesk:
Warning: Unable to display the list of backups. Please check the personal FTP repository settings.
When I attempt an FTP backup I get:
The backup was not created. Download the log file View the log Close this message
Can't upload file 'backup_info_1406281533.xml' to ftp. Error code: 1
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Jun 29, 2014
I'm recieving the following error
"Transport error: unable to list directory: Curl error: Couldn't connect to server".
This happens when I enter ftp settings for the Personal FTP Repository. I'm sure the ftp server is fine. I have it already set on other domains. It connects backs-up just fine.
I've noticed two things when connecting to the FTP server it automatically issues PASV and does nothing else. It also connects using the secondary ip which I guessing it should. Micro Update 5 is installed.
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Dec 29, 2014
I have 2 identical servers: I'm trying to do backups from server1 to server2 and from server2 to server1.
In every server I setup a subscription just for storing backups.
If I configure Personal FTP Repository from server1 to server1 - the same server - it works (it gives a warning: backup on the same server is not safe).
If I try to configure Personal FTP Repository from server1 to server2 and vice versa, it gives me the following error:
Transport error: unable to list directory: Curl error: FTP: couldn't retrieve (RETR failed) the specified file
If I try to give a different password, it tells that the password is wrong: this means that server1 is able to connect to server2 and the ports are well configured (I hope).
If I connect in active mode from my PC with Filezilla to server1 or server2, same username and password, it works!
I'm not able to configure Personal FTP Repository and to backup to another server.
S.O.: CentOS 6.5 (Final)
Plesk: 12.0.18 Update #30
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