Multiple A Records For Website -- Client Does Not Reach Web Always

May 29, 2009

I have had multiple A records for a website for years, i.e.
www.mywebsite.com => 1.1.1.1, 2.2.2.2

Well 2.2.2.2 has been down for a few days due to technical issue. So I just figured "well i got some work to do this weekend to bring it up, no rush". Turns out that customers are calling and complaining "I couldnt reach your website yesterday for a few hours".

I am seeing no problems personally, but some customers are. I dont think the percentage of customers is very high but there are so far a dozen or so complaints.

Any ideas on what I am doing wrong or where to start looking? I thought the major browsers (i confirmed with four clients they are using IE) would try 1.1.1.1 and then 2.2.2.2 or vice-versa. But apparently that is not happening. I dont think the TTL makes a difference.

What could be set up wrong or is this to be expected ? (and how to improve for future?)

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