We saw the special offer of ThePlanet here on banner advertisement and tried to get a special promo but since the last 3 days, I am running after them and every sales person is telling something different about promo and my deal even it's confirmed by management...
View 8 Repliesmy site which is hosted on ICD is down and I can't reach ICD.
Does anyone know what's going on?
I don't know if this is the appropiate forum to post this.
The thing is that i have a domain and 2 days ago i have pointed it to another ns.
Now i cannot reach it. I ping it and i get "Bad destination" on all pings.
Also, i cannot query the dns records for that domain.
I have a server with debian 3.1 sarge and 2.6.19-grsec kernel.
Sometimes is happend that I cannot reach my server for a few days in any way (cant ssh to it, connect to vnc, connect to psybnc which run from it etc..)
It says connection timed out, but when I try to connect to my server from another machine, its ok, I can reach vnc,ssh,psybnc and so on..
and If I use that other machine to connect to my server regularly, this cant reach my server thing happens again as at my computer.
I have a huge problem, to reach my web site - who was under control of burtonhoste company. Will you please inform me how to reach this site ...
View 4 Replies View RelatedI couldn't reach anyone from razorservers for 2 weeks. I have 2 open tickets with no answer from staff for 2 weeks. I tried directly contact to Matt one week ago, but no answer too.
View 2 Replies View RelatedI have a VPS running Windows 2003 with Plesk 8.1 and MailEnable Standard Edition.
I don;t recieve all the emails that being sent to my domain. I know that a person did send e an email but it didn't reach my inbox. And, however, the user that sent this email didn't recieve any error.
Is there any way hat I can check this issue to be sure? It'snot only one person that I know the sent me emails and I dind't see them.
I don;t have antivisur or antispam enabled on this domain.
Hi, I can ping also can trace to but cannot browse the website?
View 6 Replies View RelatedI wouldn't trust HostChum.com to host anything. Today I awoke to my server being down. No notice of anything no email no nothing of anything planned. So I goto their site to check the situation and wow their site is a parked page from godaddy so that doesn't get me anywhere. But I did write their phone number down just in case. So after many calls with no answer I left a message and phone number each time. No calls, no emails, no nothing.
Just gone into thin air, all my hard work of building sites and they just rip it out. I had a day of downtime just a week ago when the switched datacenters. Now they just shut everything down with not a word.
This has to be the worst treatment by a company ever, so I wonder if I will ever get to get the files from my server. What jerks save your money and never use this company.
I have check my cpanel, service status, the last service "Disk /dev/sda3 (/var)" reach 97%
View 10 Replies View RelatedMy internet connection is up and running, I can visit any site except for www.hostingdiscussion.com
After I notified my hosting provider - they said they can see the site just fine. However, how come it would just suddenly go off like that for me?
Please let me know if the site is up for you or not. I am located in Montreal, so if any of you are here using Videotron as your Internet service provider,
I received a call from my friend who lives in another city
in his office there are 2 computers one of them can visit my site but one of them can not
The page can not be found!
Nothing wrong with his computer because he is using internet and going here and there he only has problem coming to my site simply page can not be found.
all my domains are dead
I want to auto block IP address when it reach to 100 connection ? using iptables
Any IP has more than 100 connections must be blocked by iptables.
Member join confirmation email and any other emails from my site doesn't reach HOTMail.
It sends to yahoo and gmail OK. But, email doesn't reach hotmail, not even in junk folder.
What happen? What's problem? I checked my site with black list. It seems ok.
Why this happen and what's problem? How Can I solve it?
You can test like following.
Go to following link
[url]
Input any hotmail or (may be AOL too.).
Send it.
You don't get the email.
If you put yahoo. You will get it.
I have had multiple A records for a website for years, i.e.
www.mywebsite.com => 1.1.1.1, 2.2.2.2
Well 2.2.2.2 has been down for a few days due to technical issue. So I just figured "well i got some work to do this weekend to bring it up, no rush". Turns out that customers are calling and complaining "I couldnt reach your website yesterday for a few hours".
I am seeing no problems personally, but some customers are. I dont think the percentage of customers is very high but there are so far a dozen or so complaints.
Any ideas on what I am doing wrong or where to start looking? I thought the major browsers (i confirmed with four clients they are using IE) would try 1.1.1.1 and then 2.2.2.2 or vice-versa. But apparently that is not happening. I dont think the TTL makes a difference.
What could be set up wrong or is this to be expected ? (and how to improve for future?)
i own a dedicated server with cpanel. i have SPF record in my domain and still emails sent from outlook are placed in spam folder by yahoo? how to fix this problem?
View 4 Replies View Relatedis there anybody out there with a rave review and different experience than the rest of us are having?
View 14 Replies View RelatedI've been waiting to get a server for a long time. On Monday, I went ahead and ordered a server from The Planet. 20 minutes later, I decided for the money I might as well upgrade my package a little bit (from $180 to $220). So I chatted with one of the sales representatives (Ryan B to be exact) and was told my first order was canceled and that the second server was ordered. $197 was charged for the first order and today, 5 days later, has yet to be refunded.
I found out on Tuesday that I'm being laid off on August 22. With this information, I immediately canceled my second order with The Planet, knowing I wouldn't be able to pay it monthly. I was told the order was canceled (the server was never setup) and I also asked about my first order. They said it had been canceled and I should be getting the refund shortly. That was Tuesday afternoon. I contacted them on Wednesday and again they said I should be getting the money soon. It's a simple credit card charge back, it can be done instantly. It's now Friday afternoon, almost 5 days since I ordered my first server and the money (totaling $443) still hasn't been refunded. Is this normal...? I really could use that money...
In general, which of those is the best in hardware and bandiwdth, and in support?
View 14 Replies View RelatedI was hosted with these guys for well over 2 years, and was spending on average more than $2,000.00 a month for servers.
I had slowly grown to well over 10 boxes, and was definately on my way. then one day I get a spam complaint that one of my serves was casing complaints. So I checked it out, and asked for the complaints to be relayed so I would have record of it..... nothing.... I responded and even tried to call, but at that point they had sent me a tciket stating.
We have recieved well ofer 1000 spam complaints from a server you lease with us, per out TOS we are terminating ALL OF YOUR SERVERS, and you have 15 days to remove the data!
WOW... there was no ability to have them terminate that server, they simply said NO your account will be terminated (all of your servers) and you will be banned from The Planet!
When I tried to call they said your not allowed to speak with the abuse dept, again I tried contacting my account manager, and he said he checked into it and only saw a few complaints, and didn;t understand why they were doing this... In short I barely got moved over to another provideer before they shut me down completely..... They did however offer one course of action... you could turn your dedicated server clients over to us so they dont have to move! THEY ACTUALLY SAID THIS!
I at that point made the move and then they hit my credit card for another month well short of 20 days before a bill would even be due.. I had to file charges at the local courthouse to get this reversed.
My advice, if you host at the planet dont send mail. get another server provider for mail, these guys are *&^)(* and they don;t care about shutting you down no matter what you spend with them, on top of that they will try to scarf your clients up if they can, after they leave you high and dry....
Anyone else have issues like this with anyone else. I want to compile a list of providers that do business like this so I can avoid them.
I've had my servers with The Planet for years. Used to be really happy with them. Ever since the merger, they seem to have deteriorated over time. Recently, I find the level of support to have become poor.
The redeeming quality is that they have had outstanding uptime over all of these years, and they are always there if you need them in a true emergency - in other words, they always pick up the phone.
I need a company that is comparable in their level of staffing and resources. Who out there is comparable, yet providing better support and overall attitude these days and for the long-haul?
I currently have a colocation solution with The Planet. How do they stack up against the competition for price and reliability?
View 10 Replies View RelatedThe Planet used to be great. All the people that made them great left for softlayer.
The Planet support now runs the gamut from mediocre to bad. But their billing policies are atrocious. They add charges to your service without you ordering it. They promise to refund you but don't. And when you cancel, they bill you anyway. When you call, they will admit their mistake. They will claim to refund you, but then don't.
It's a nightmare. So far Softlayer is as good or even better than The Planet used to be.
When you cancel with The Planet, make sure to change your credit card number so they can't charge you. If you are contemplating hosting with them, don't. Everything good you heard about them was true, but only because of the people who left for Softlayer.
My firewalls block IP's from multiple failed login attempts. The FW on one server has been blocking someone from The Planet. My servers are at GNAX, so why is someone from TP trying to get in?
This is what the system emails tell me:
IP: 70.87.XX.X (2.27.XXXX.static.theplanet.com)
Failures: 5 (sshd)
Interval: 95 seconds
Blocked: Yes
As those who read my previous thread (or helped me on it -- thank you!) know, I've been looking at upgrading to a new server at the Planet. I've been very happy with the service at the Planet. I ended up with a quote on a Xeon 3040/2 GB of RAM/2x 250 GB hard disks/RHEL 5/10 usable IPs/cPanel+Fantastico and the Planet's standard "built in support" monitoring, escalation procedure, automated OS updates, etc. for $174/month and no setup.
That sounds decent enough, but I keep reading this forum and seeing good things about SoftLayer over and above the Planet. Should I consider moving? Anyone care to say what is better about SoftLayer? Anyone know of any cons to moving? I was inclined not to really shop around since the Planet has been good, but I don't want to be foolish and I by the sounds of some of those reviewing them, it sounds like SoftLayer's support is worth switching for.
I currently had NAC and The Planet as DC (I like both, but I really don't trust putting all servers on a single DC)
I was looking for a DC to get 2 new servers
despite I like The Planet, I was looking at other alternatives because it wasn't that cheap
but I'd like to thanks Ryan B. from sales, who got a very good offer, and kept giving impressive support after I ordered the servers
he really seems to like what his job, so thumbs up here to The Planet
Can anyone recommend a good reputation company that resells The Planet's servers?
For some reason I can't purchase from them directly, they do not accept PayPal nor accepting my credit card payments. Tried contacting them but it still doesn't work. I hope to find a reseller out there.
Which do you get best service with? I rather pay a bit more to get good service as im sick of crap companies.
View 5 Replies View RelatedIs anyone else having problems with The Planet nameservers at the moment? My sites aren't resolving at the moment, so they appear down to most people.
I know there is some DNS maintenance going on, but it said to expect no downtime?