I've been trying to get hold of Nick at Peerless Machines for some weeks regarding a service I have purchased being significantly different than what was advertised. I have received some replies, each after several days, but they have been unsatisfactory in my opinion and nothing has picked up.
About a week ago I was asked for my Live Messenger address so that we could discuss the matter there, but after forwarding it to Nick and waiting several days I have received nothing. Their website also does not publish any significant contact details, and their billing system is disfunctional.
Does anyone have functional, direct contact details for Nick at Peerless Machines? A telephone number or Live Messenger address would be great.
I cant seem to get in touch with either support/sales on Myriad. Anyone have an alternative email/IM contact for them? Anyone else having trouble contacting them?
I know its apparantly Softlayer but I cannot determine which one from the TraceRoute and slightly is im getting there via cogentco.com which isnt in the Softlayer public mix.
Anyone here used Midphase? Over at WHT you can find as many negatives as positives for almost anyone you chose. Anyone at Sitepoint used them? I'm very cautious about switching and have checked into several web hosts. I would stick with the one I have now, but server load spikes seem to come at the worst times and stay around for hours.
Looking for more webhosting for different sites: I was wondering if anybody had any opinions on Midphase or Powweb please. I have researched them both throughly but would be interested to know what the latest opinions are on them.
I just got the mail from midphase stated that they will not allow bandwidth pooling anymore. And it is effect immediately. Exactly from email:
Dear Dedicated Customers,
Due to the popularity of our dedicated program we are no longer able to offer bandwidth pooling between servers. We regret any inconvenience this causes but we do have some helpful solutions for your bandwith needs.
This month all overages above the allotted 10 Terabytes per server will be billed at .20 cents per Gigabyte over.
Next month in order to receive this price you will need to purchase bandwidth packages in advance. Please simply let us know how much additional bandwidth you would like to purchase for the upcoming month and we will add that bandwidth to your account at the same .20 cent price. This service will renew with your account addons and will be a monthly fee. All overages above your pre-purchased allotment will then be billed at .50 cents per Gigabyte. We will notify you in advance of any overages as well so please feel free to add more bandwidth to your account at any time by emailing billing@midphase.com. If you find that you're no longer using as much bandwidth you can also cancel these addons by emailing billing@midphase.com.
This will result me paying alot for overuseage as i have 2 servers from them. And i am using bandwidth mainly on 1 server. ( more than 10TB for this month already.
I also emailed them 2days ago that i need at least 30 days notice but the did not reply.
Am considering Midphase's VPS as an upgrade from shared and after searching the net am fairly comfortable with them at this point. However, knowing that most happy/content customers usually don't think about writing a review and the dissatisfied ones sometimes do...I'm posting this question not as an opportunity to bash but to be informative.
Keeping that in mind, my specs are as follows:
1) Run 3 Wordpress blogs (one of which is picking up steam fairly fast) 2) Have 2 static sites that may see increased traffic. (At this point they do not but one is an offshoot of the blog with the most traffic so this may change) 3) Have a SMF forum setup for family that is fairly active. 4) I like to try out various scripts for review.
I'm looking for any feedback from current Midphase VPS customers or past ones. Like I said, this is not an invitation to bash them. That can be done somewhere else. I'm looking for those with experience with their company's VPS hosting.
I am presently a shared hosting customer with them on their Linux plan and would prefer to keep with Linux over windoze.
im planning to buy dedicated i have a budget of 300 usd per month
so i got 2 option
1) To Go with Fdc
100Mbit Burstable Unmetered Dedicated Server #1
CPU - Core2Quad 6600
Memory - 8GB RAM Hard Disk Space - 1x500GB HDD
100Mbit port - full duplex
$ 299 /month / But many people says thats fdc is not good , they have fake hardwares , and not a good support at all / and their all time excuses is HARDWARE FAILURE
I wanted to add a add-on domain to my account but I received a park-wrap-error. I submitted 2 tickets and called in multiple times but this has not been fixed.. for OVER 2 WEEKS now.
Now the most recent insult. They moved my site to another server.. without telling me and lost my files that I uploaded the other day. I called in to ask about this but the service tech hung up on me. He told me "If this happens again please submit a support ticket" without even listening to my question or concerns.
I recently left Midphase after deciding I couldn't live with being charged extra for AWstats (not just per domain but $2 per month for subdomains also!!!)
I foolishly took advantage of their free domain when I signed up and am now having incredible difficulty getting it transferred as per the terms of their agreement after 12 months.
I have been trying now for 4 weeks. I won't bore you with the saga of events getting as far as a release key prior to the 4 weeks but since then I have submitted the transfer request via 123-Reg 4 times and each time it has timed out because Midphase won't respond with confirmation within 5 days.
I have spent the last 24 hours with numerous emails telling me they can't talk to me unless I submit a ticket which I can't do because they insist the account is closed prior to transfer. Finally I get enough information to them to satisfy their security concerns and they resend the key I already have.
When I reply I have it already, I simply want them to confirm the transfer when asked, I get this back.
"This request will be confirm automatically. But you need wait some time." I have asked how long is 'some time' but no reply.
edit: I got a reply.
"Usually, we don't confirm these requests. These operations perform automatically. So, may be you made some a mistakes when fill your request."
I've been with Midphase for 4-5 years on the shared server. Have the Pro Plan.
The speeds got a lot worst. This whole last week our site has been up and down, ukrsoccer.com. I've contacted them, they said everything is fine. I asked if they can do anything and they keep telling me that everything is fine. Our visitors keep telling me that the site is to slow to use. I'm thinking of switching, didn't want to do it with 6 domains but the service has gone to **** over the last few years.
Any decent services out there? Looking for a server for under $200 a year, but with very good speeds.
I have been hosting with An hosting / Midphase for almost 5 months. I am really disappointed with service quality. Here is my honest review:
My Background
* Four years hosting experience with other hosting companies * 9 years experience as consultant in IT * I have almost 200 websites and have 3-8 employees working for my websites in the last 6 months. * I generally keep the websites in shared hosting accounts to minimize downtime.
Account:
I signed up for cheap hosting around thanksgiving time last year. It is something like 4.95 or 5.95 USD per month. I have 40 subaccounts (domains) an huge amount of disk and bandwidth. I just use 2-3% of available resources (disk and bandwidth).
Review
I am very disappointed with the service at midphase. Here are the details:
Technical Support:
First two months were fine. Once midphase was acquired by another hosting firm located in Europe, service quality declined rapidly. Support requests were addressed in 4-5 hours in the first two months. Later, they started to respond slowly.
Most of the time, I felt that my tickets are never read. It was like a robot responding my emails. Answers were generic and has nothing to do with my questions.
The second issue is that they seem to have lost customer touch. I remember telling customer service representative that my website is not showing up at all. I am told that it is OK. I pinged my website from 9 different computers. None of them showed that it is accessible. It is really frustrating to get an email like "Please check it again and if you have a problem still please run the following command ..."
Overselling
I checked the websites on the server where my shared hosting account is. There are almost 350 websites. It is reasonable.
Bad Neighborhood effect The strange thing is that some of the websites are spamy on the server. I am pretty good at Search Engine Optimization. All I can tell you is that my two websites were heavily punished by google due to bad neighborhood effect. I asked Midphase to change my server. I got nothing.
First site was getting 3000-3500 uniques per day before switching to anhosting. Number of visitors were almost the same in the first 3 days. On the fourth day, it dropped to 400/day. Whatever I do, it never bounced back. Number of indexed pages on website were almost 4000. Now it is just 930. It is unique content. It is an established website for three years, I can't be sandboxed. Anyway, I gave up building that site.
I decided not to host any websites on anhosting even though I paid 1 years' price as there is no point in getting pissed off by bad neighborhood effect.
One employee just placed a newly developed website on hosting without my consent. Here is the result. Website was PR2. It dropped to 0 in 6 weeks. Number of visitors dropped by 74%. I decided to abondon that domain.
FTP
Worst service... After I decided to completely abondon an hosting even though it is paid for a year, I just used it for FTP.
In fact, failure of FTP is the main reason I am writing this review. I just get the following error. "Disk full -please upload later".
This is the first time in my lifetime I get "full disk" error from a shared hosting provider. It is very likely to be the only one in my life.
Uptime
host-tracker.com is the service I use to check server uptime. Here are the stats for the week of 2008-02-18.
Weekly uptime:71.86% Downtime:1 day(s) 23 hour(s) Day 2008-02-24 Uptime:98.53% Downtime:21 min(s) 10 sec(s) Day 2008-02-23 Uptime:100.00% Day 2008-02-22 Uptime:100.00% Day 2008-02-21 Uptime:97.48% Downtime:36 min(s) 14 sec(s) Day 2008-02-20 Uptime:59.48% Downtime:9 hour(s) 21 min(s) Day 2008-02-19 Uptime:6.27% Downtime:22 hour(s) 29 min(s) Day 2008-02-18 Uptime:40.79% Downtime:14 hour(s) 12 min(s)
This is simply unacceptable. Those stats are for the first website I abandoned at anhosting.
Support Tickets
Once I got so mad and told them that I am going to leave a negative review at webhostingtalk.com. I am told that it is OK. I was busy and decided to keep quite to discipline them.
2 months later, I now have ftp problem. I decided to mention spesific issues happened two months ago. Guess what??? The ticket that I threaten to leave a negative feedback was removed without my consent. This is insane.
Network I remember that their network engineers messed up with routers once. Anyway, they fixed it in few hours.
Conclusion I have been living in US for 5 years. An hosting is the worst service company I have ever interacted in this country.
If I am given a chance to get the money back for the remaining 6 months in my contract, I won't hesitate for a minute to get the money back.
I recommend staying away from anhosting or midphase. It is just waste of money, time and other resources.
a few days ago one of the dedicated servers i was using got wiped out by midphase/softlayer. i also wrote a post on digital point and the users there suggested i mention this incident here for people to know......
Did some quick research and it seems as though MidPhase and SIngleHop share office space, and the MidPhase network is what SIngleHop appears to run on.
Am I wrong on either of these? Because SingleHop's network, at least from here, is quite fast. My question is whether MidPhase.com stuff gets hosted in SingleHop's DC or is it in SoftLayer's DCs? Both are great, but SL isn't in Chicago...and SIngleHop is.
If MidPhase shared/dedi/PS isn't in SingleHop's DC, what's a good host for shared/VPS that is? Yes, SoftLayer is awesome, especially with ~25 ms pings from here bd. 35 to SingleHop...but just researching here...
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I have a server with midphase but need to know who to blame or what the cause is.
I keep getting Network timeout and or connection reset issues. Midphase keep saying everything is fine but alertra says the site takes 15-30seconds load from around the world.
Is this a server or network issue?
Nothing is changed on the server and the load,memory and cpu is low.
I had cliffsupport look at this and they said its fine, and midphase keep insisting the server is fine. Would this be a network issue being the line is oversold or something?
I'm based in the UK and recently I purchased a midphase ns01 dedicated server.
All was going well until I decided to test out downloading a file from the server. The transfer rate on the download was and still continues to be terrible. (I did a traceroute and ping on the server as shown below.)
My ISP is AOL with a connection speed of 100 mbps.
Heres the traceroute and ping of my midphase server...
Midphase traceroute Tracing route to ---.com [000.00.000.000] over a maximum of 30 hops:
1 * * * Request timed out. 2 40 ms 38 ms 38 ms host-000.00.000.000.as43234.net [000.00.000.000] 3 44 ms 42 ms 40 ms 000.00.000.000 4 42 ms 41 ms 41 ms xe-10-3-0-scr001.log.as13285.net [78.144.2.135] 5 41 ms * 51 ms Opal-ge-2.2.0.mpr1.lhr2.above.net [213.161.78.209] 6 115 ms * 109 ms so-0-1-0.mpr1.dca2.us.above.net [64.125.27.57] 7 113 ms 111 ms 113 ms xe-1-1-0.er1.iad10.above.net [64.125.26.238] 8 202 ms 110 ms 110 ms dcp-brdr-03.inet.qwest.net [63.146.26.61] 9 190 ms 191 ms 192 ms tuk-core-01.inet.qwest.net [67.14.4.106] 10 190 ms 190 ms 191 ms tuk-edge-09.inet.qwest.net [205.171.11.70] 11 197 ms 194 ms 195 ms te2-1.cer02.sea01.seattle-datacenter.com [65.112.24.22] 12 195 ms 197 ms 195 ms po02.fcr01.sea01.seattle-datacenter.com [67.228.118.138] 13 * 239 ms 240 ms 000.00.000.000-static.reverse.softlayer.com [000.00.000.000]
Trace complete.
Midphase Ping Pinging -------.com [000.00.000.000] with 32 bytes of data:
Reply from 000.00.000.000: bytes=32 time=199ms TTL=51 Reply from 000.00.000.000: bytes=32 time=195ms TTL=51 Reply from 000.00.000.000: bytes=32 time=192ms TTL=51 Reply from 000.00.000.000: bytes=32 time=189ms TTL=51
Ping statistics for 000.00.000.000: Packets: Sent = 4, Received = 4, Lost = 0 (0% loss), Approximate round trip times in milli-seconds: Minimum = 189ms, Maximum = 199ms, Average = 193ms
I was just wondering if anyone based within the uk was experiencing similar problems with midphase or perhaps has some suggestions as to how I can remedy this problem?
I has been a day+ now and my ticket has not been replied.
I've just canceled my shared hosting and transferred it to my dedicated server. Everything was fine but after few days the domain pointed to sedoparking.com and not my nameserver. The support guy told me that midphase will automatically renew my domain for free, so I didn't follow up on this.
I've received the cancellation email from billing dept asking me whether I still want to keep my domain. So, I replied and till now no news no nothing from them.
I've submitted a ticket yesterday to the dedicated support and they just forward it to the billing dept and till now, still no news from them. C'mon...now is weekdays not weekends!
This mark a really bad impression on midphase... I've previously talked loud about their brilliant support on my blog... well I think I need to edit it now.
Really disappointed, now my website is "down" for days now...
Should I still trust midphase? I think I have to think twice now. What I can say that they threat leaving customer differently for those new and current customers.
After been with midphase/10tb for 11 months, things starting to get ridiculous.
this morning all my 7 servers are terminated, according to them it's due to "inability to act on the numerous amount of abuse complaints".
I use two servers for shared hosting, for the last 11 months, i only received about 4-5 DMCA complaints made to my hosting clients, all of complaints were taken care of in a timely manner.
I double checked that I didn't received any complaints for the past two weeks, the last one i received was last month and was taken care of.
I have filed a response to their "termination notice ticket" and called them 20 minutes ago, whoever was answering the phone says someone will look at the ticket, and yet no response to the ticket.
this is just sad, i don't know if i still want to stay with them after this.
