I has been a day+ now and my ticket has not been replied.
I've just canceled my shared hosting and transferred it to my dedicated server. Everything was fine but after few days the domain pointed to sedoparking.com and not my nameserver. The support guy told me that midphase will automatically renew my domain for free, so I didn't follow up on this.
I've received the cancellation email from billing dept asking me whether I still want to keep my domain. So, I replied and till now no news no nothing from them.
I've submitted a ticket yesterday to the dedicated support and they just forward it to the billing dept and till now, still no news from them. C'mon...now is weekdays not weekends!
This mark a really bad impression on midphase... I've previously talked loud about their brilliant support on my blog... well I think I need to edit it now.
Really disappointed, now my website is "down" for days now...
Should I still trust midphase? I think I have to think twice now. What I can say that they threat leaving customer differently for those new and current customers.
With a competitive price, comparable to Google Apps Pro Edition.
In my opinion is a very good product, http://tinyurl.com/68d9h5
that unfortunately I can't resell yet
I still think that Scalix and Zimbra provide a better -final user- experience that Open-Xchange but in business, speed is a must, and having a product before a competition is a competitive edge. You can't keep waiting a company forever.
BTW, Just wanted to take advantage to comment how poor and oldie look the webmail interfaces, we hosting providers provide to our users. With the exception of Windows Email systems and Roundcube, most control panels come with Squirrelmail and Horde, look old. They are good and stable but they are and look good.
Some days ago, I got a new customer and after I gave him the login info for their Cpanel 11 account and webmail, he told me:
"..I don't like the webmail.. I use Yahoo email all the time, and it is easy to use. Squirrel looks simple, but it is "ugly"..."
I must admit, that I felt embarrased.
What did I finally do with him? Configured Google Apps for free for him. Now he is happy. But I am thinking is that if I start to find more customers like this, my business will end up in charging for configuring "nice webmails..."
I'm come here to complain the hosting company hostmonster which is the very bad hosing provide company. Until now,
I have contact with them for 36 hours, and my website is still down. the first 12 hours, the server is down. after that, they are installing sever packages on it. after that, they did
not do any work on it. they not recover my data, my website's content is gone! I contact them many times, some time they reply me, and tell me server will be back up momentarily. I'm very tired on this problem. I'm charge an comerece site, now some customers is going to refund from me, they
thought me as a cheater.
If you see my post, I suggest you to choose the other web hosting. Stay away from hostmonster, do not harm
yourself. Bluthost.com is also the same hosting company. so, please be clever.
here is our email I contact with Hostmonster:
Take care, this mail is replied from bluehost. dateFri, May 22, 2009 at 9:53 AM subject[ #318137]: Not Found mailed-byhelpdesk.hostmonster.com
Dear Customer,
Currently the admin of your server is swapping new drives in to better improve system performance. Your site will
be back up momentarily.
Thank You,
Jonathan L. S.
Support Level 1 BlueHost.com 888.401.4678
dateFri, May 22, 2009 at 11:59 AM subject[ #318137]: Not Found mailed-byhelpdesk.hostmonster.com
Dear Customer, We apologize for the trouble you've been having. Our administrators are working as fast as they can to get the
server back up on line.
Again I apologize for the wait.
Thank You, EricJ L1 Support Hostmonster.com 866-573-4678
dateSat, May 23, 2009 at 2:10 PM subject[ #318137]: Not Found mailed-byhelpdesk.hostmonster.com
hide details 2:10 PM (12 hours ago)
Dear Customer,
There is no eta on the server at this time but please bear with us as we get it back on line.
Thanks for contacting us.
We apologize for the trouble you've been having,
Thanks JChristensen
Level 1 Support Engineer Hostmonster.com (866) 573-HOST
dateSat, May 23, 2009 at 2:30 PM subject[ #318137]: Not Found mailed-byhelpdesk.hostmonster.com
We apologize for the inconvenience, but we have encountered some unexpected problems with the server. We currently
have no ETA, but I would expect that it won't be for maybe another 12 hours. Our SysAdmins have been working on
the server round the clock to get it back up as soon as possible. When it is back up, your files should be back as
That "free first month" looked like a great deal until we got shutdown, over-billed, the server is NOT what we agreed on in the contract, and we cannot speak with anyone in a supervisory position.
When the account agreement was entered into, all information was sent to The Planet via The Planet salesman who sold us the account. It appears from subsequent email that he forwarded the contract and information to the planet via his Blackberry. This included all necessary contracts, billing, and credit card information. Hmm.
Exactly one month later the service was suspended. After contacting 'The Planet' we were told our credit card had been declined. We argued this point supported by our own banking information. We were told to simply add the credit card information into the 'orbit' billing portal so we did. Then we were told we would need to re-verify all the card holder information since we were adding a new card into the system. This point I also argued since we were adding THE SAME card information that they had from day one.
I was told by the person that handled my call regarding the suspension that the matter would be fixed. He would also have a supervisor phone me. I told him as long as they fix the billing error there is no need to have the supervisor phone me unless they took issue with my complaints. So nobody contacted me. They opened and closed numerous tickets and proceeded to bill me a $50.00 "reconnection fee".
I have now phoned The Planet numerous times since the 5th of May. I cannot speak with anyone in a supervisory position. They just keep telling me the supervisor will phone me.
For a company that is so large, customer service at this company sounds like three teenagers in 2 bedroom apartment. Not to mention the fact that since that server has been online it has been a magnet for IP scans. I found a possible reason for that problem in a September 30th 08 report by Netcraft,
I run several leased dedi machines....have for over a decade now.
I use a couple different places, and now, actually looking to consolidate to one.
This is more due to my growth than anything else.
So one of my providers, recently moved me from a Dedicated machine (very very old - i mean P4's were NEW when i got it) to a VM setup.
I ended up looking to replace that machine with another (which i did in a diff thread last week)
I have finally heard back from them and amazingly, they are insisting that this situation is "better" and "cheaper" than a dedicated
Mind you i was on a p4 with about half gig memory. Now I am on something with Gigs of Ram and Multiple Xeons with quad cores etc etc etc
For this server, none of that is needed, the box worked great for 5 years, with no need to change hardware...and the system never got taxed. Its a development machine.
ALl that is just background
My question is...am I so out of touch that VM is actually BETTER than Dedicated...or at least EQUAL...and its a waste to have a dedi, when you can have VM with "root" access?
I run windows boxes for these...
what about 3rd party apps, and controllers?
They claim todays top VM technology (when placed on their new 10k boxes) is superior to dedicated...so much so they are switching ALL customers to VM
now I know all the benefits to the HOST for putting clients on VM
those are obvious
Butam I so old fashioned to think its just the "house" versus "condo" situation
its still SHARED...its not dedicated to my needs only..and someone elses actions can effect my own! right?
Or is it a new age, and nobody needs a dedicated box anymore, because we have entered the golden age of hosting?
I asked, has VM become perfect? He said "its near-perfect, nothing anyone else can do will effect you, you have nothing to worry about and we can get an image of you up from RAID instantly in case of drive failure."
I know its apparantly Softlayer but I cannot determine which one from the TraceRoute and slightly is im getting there via cogentco.com which isnt in the Softlayer public mix.
Anyone here used Midphase? Over at WHT you can find as many negatives as positives for almost anyone you chose. Anyone at Sitepoint used them? I'm very cautious about switching and have checked into several web hosts. I would stick with the one I have now, but server load spikes seem to come at the worst times and stay around for hours.
Looking for more webhosting for different sites: I was wondering if anybody had any opinions on Midphase or Powweb please. I have researched them both throughly but would be interested to know what the latest opinions are on them.
I just got the mail from midphase stated that they will not allow bandwidth pooling anymore. And it is effect immediately. Exactly from email:
Dear Dedicated Customers,
Due to the popularity of our dedicated program we are no longer able to offer bandwidth pooling between servers. We regret any inconvenience this causes but we do have some helpful solutions for your bandwith needs.
This month all overages above the allotted 10 Terabytes per server will be billed at .20 cents per Gigabyte over.
Next month in order to receive this price you will need to purchase bandwidth packages in advance. Please simply let us know how much additional bandwidth you would like to purchase for the upcoming month and we will add that bandwidth to your account at the same .20 cent price. This service will renew with your account addons and will be a monthly fee. All overages above your pre-purchased allotment will then be billed at .50 cents per Gigabyte. We will notify you in advance of any overages as well so please feel free to add more bandwidth to your account at any time by emailing billing@midphase.com. If you find that you're no longer using as much bandwidth you can also cancel these addons by emailing billing@midphase.com.
This will result me paying alot for overuseage as i have 2 servers from them. And i am using bandwidth mainly on 1 server. ( more than 10TB for this month already.
I also emailed them 2days ago that i need at least 30 days notice but the did not reply.
Am considering Midphase's VPS as an upgrade from shared and after searching the net am fairly comfortable with them at this point. However, knowing that most happy/content customers usually don't think about writing a review and the dissatisfied ones sometimes do...I'm posting this question not as an opportunity to bash but to be informative.
Keeping that in mind, my specs are as follows:
1) Run 3 Wordpress blogs (one of which is picking up steam fairly fast) 2) Have 2 static sites that may see increased traffic. (At this point they do not but one is an offshoot of the blog with the most traffic so this may change) 3) Have a SMF forum setup for family that is fairly active. 4) I like to try out various scripts for review.
I'm looking for any feedback from current Midphase VPS customers or past ones. Like I said, this is not an invitation to bash them. That can be done somewhere else. I'm looking for those with experience with their company's VPS hosting.
I am presently a shared hosting customer with them on their Linux plan and would prefer to keep with Linux over windoze.
im planning to buy dedicated i have a budget of 300 usd per month
so i got 2 option
1) To Go with Fdc
100Mbit Burstable Unmetered Dedicated Server #1
CPU - Core2Quad 6600
Memory - 8GB RAM Hard Disk Space - 1x500GB HDD
100Mbit port - full duplex
$ 299 /month / But many people says thats fdc is not good , they have fake hardwares , and not a good support at all / and their all time excuses is HARDWARE FAILURE
I wanted to add a add-on domain to my account but I received a park-wrap-error. I submitted 2 tickets and called in multiple times but this has not been fixed.. for OVER 2 WEEKS now.
Now the most recent insult. They moved my site to another server.. without telling me and lost my files that I uploaded the other day. I called in to ask about this but the service tech hung up on me. He told me "If this happens again please submit a support ticket" without even listening to my question or concerns.
I recently left Midphase after deciding I couldn't live with being charged extra for AWstats (not just per domain but $2 per month for subdomains also!!!)
I foolishly took advantage of their free domain when I signed up and am now having incredible difficulty getting it transferred as per the terms of their agreement after 12 months.
I have been trying now for 4 weeks. I won't bore you with the saga of events getting as far as a release key prior to the 4 weeks but since then I have submitted the transfer request via 123-Reg 4 times and each time it has timed out because Midphase won't respond with confirmation within 5 days.
I have spent the last 24 hours with numerous emails telling me they can't talk to me unless I submit a ticket which I can't do because they insist the account is closed prior to transfer. Finally I get enough information to them to satisfy their security concerns and they resend the key I already have.
When I reply I have it already, I simply want them to confirm the transfer when asked, I get this back.
"This request will be confirm automatically. But you need wait some time." I have asked how long is 'some time' but no reply.
edit: I got a reply.
"Usually, we don't confirm these requests. These operations perform automatically. So, may be you made some a mistakes when fill your request."
I've been with Midphase for 4-5 years on the shared server. Have the Pro Plan.
The speeds got a lot worst. This whole last week our site has been up and down, ukrsoccer.com. I've contacted them, they said everything is fine. I asked if they can do anything and they keep telling me that everything is fine. Our visitors keep telling me that the site is to slow to use. I'm thinking of switching, didn't want to do it with 6 domains but the service has gone to **** over the last few years.
Any decent services out there? Looking for a server for under $200 a year, but with very good speeds.
I have been hosting with An hosting / Midphase for almost 5 months. I am really disappointed with service quality. Here is my honest review:
My Background
* Four years hosting experience with other hosting companies * 9 years experience as consultant in IT * I have almost 200 websites and have 3-8 employees working for my websites in the last 6 months. * I generally keep the websites in shared hosting accounts to minimize downtime.
Account:
I signed up for cheap hosting around thanksgiving time last year. It is something like 4.95 or 5.95 USD per month. I have 40 subaccounts (domains) an huge amount of disk and bandwidth. I just use 2-3% of available resources (disk and bandwidth).
Review
I am very disappointed with the service at midphase. Here are the details:
Technical Support:
First two months were fine. Once midphase was acquired by another hosting firm located in Europe, service quality declined rapidly. Support requests were addressed in 4-5 hours in the first two months. Later, they started to respond slowly.
Most of the time, I felt that my tickets are never read. It was like a robot responding my emails. Answers were generic and has nothing to do with my questions.
The second issue is that they seem to have lost customer touch. I remember telling customer service representative that my website is not showing up at all. I am told that it is OK. I pinged my website from 9 different computers. None of them showed that it is accessible. It is really frustrating to get an email like "Please check it again and if you have a problem still please run the following command ..."
Overselling
I checked the websites on the server where my shared hosting account is. There are almost 350 websites. It is reasonable.
Bad Neighborhood effect The strange thing is that some of the websites are spamy on the server. I am pretty good at Search Engine Optimization. All I can tell you is that my two websites were heavily punished by google due to bad neighborhood effect. I asked Midphase to change my server. I got nothing.
First site was getting 3000-3500 uniques per day before switching to anhosting. Number of visitors were almost the same in the first 3 days. On the fourth day, it dropped to 400/day. Whatever I do, it never bounced back. Number of indexed pages on website were almost 4000. Now it is just 930. It is unique content. It is an established website for three years, I can't be sandboxed. Anyway, I gave up building that site.
I decided not to host any websites on anhosting even though I paid 1 years' price as there is no point in getting pissed off by bad neighborhood effect.
One employee just placed a newly developed website on hosting without my consent. Here is the result. Website was PR2. It dropped to 0 in 6 weeks. Number of visitors dropped by 74%. I decided to abondon that domain.
FTP
Worst service... After I decided to completely abondon an hosting even though it is paid for a year, I just used it for FTP.
In fact, failure of FTP is the main reason I am writing this review. I just get the following error. "Disk full -please upload later".
This is the first time in my lifetime I get "full disk" error from a shared hosting provider. It is very likely to be the only one in my life.
Uptime
host-tracker.com is the service I use to check server uptime. Here are the stats for the week of 2008-02-18.
Weekly uptime:71.86% Downtime:1 day(s) 23 hour(s) Day 2008-02-24 Uptime:98.53% Downtime:21 min(s) 10 sec(s) Day 2008-02-23 Uptime:100.00% Day 2008-02-22 Uptime:100.00% Day 2008-02-21 Uptime:97.48% Downtime:36 min(s) 14 sec(s) Day 2008-02-20 Uptime:59.48% Downtime:9 hour(s) 21 min(s) Day 2008-02-19 Uptime:6.27% Downtime:22 hour(s) 29 min(s) Day 2008-02-18 Uptime:40.79% Downtime:14 hour(s) 12 min(s)
This is simply unacceptable. Those stats are for the first website I abandoned at anhosting.
Support Tickets
Once I got so mad and told them that I am going to leave a negative review at webhostingtalk.com. I am told that it is OK. I was busy and decided to keep quite to discipline them.
2 months later, I now have ftp problem. I decided to mention spesific issues happened two months ago. Guess what??? The ticket that I threaten to leave a negative feedback was removed without my consent. This is insane.
Network I remember that their network engineers messed up with routers once. Anyway, they fixed it in few hours.
Conclusion I have been living in US for 5 years. An hosting is the worst service company I have ever interacted in this country.
If I am given a chance to get the money back for the remaining 6 months in my contract, I won't hesitate for a minute to get the money back.
I recommend staying away from anhosting or midphase. It is just waste of money, time and other resources.
a few days ago one of the dedicated servers i was using got wiped out by midphase/softlayer. i also wrote a post on digital point and the users there suggested i mention this incident here for people to know......
Did some quick research and it seems as though MidPhase and SIngleHop share office space, and the MidPhase network is what SIngleHop appears to run on.
Am I wrong on either of these? Because SingleHop's network, at least from here, is quite fast. My question is whether MidPhase.com stuff gets hosted in SingleHop's DC or is it in SoftLayer's DCs? Both are great, but SL isn't in Chicago...and SIngleHop is.
If MidPhase shared/dedi/PS isn't in SingleHop's DC, what's a good host for shared/VPS that is? Yes, SoftLayer is awesome, especially with ~25 ms pings from here bd. 35 to SingleHop...but just researching here...
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I have a server with midphase but need to know who to blame or what the cause is.
I keep getting Network timeout and or connection reset issues. Midphase keep saying everything is fine but alertra says the site takes 15-30seconds load from around the world.
Is this a server or network issue?
Nothing is changed on the server and the load,memory and cpu is low.
I had cliffsupport look at this and they said its fine, and midphase keep insisting the server is fine. Would this be a network issue being the line is oversold or something?
