Contacting BQBackup
Jul 9, 2008I just made a purchase for BQBackup but did not get any replies yet. Sent an email few hours ago but to no avail.
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MIDPHASE - Contacting Them
Oct 22, 2009They have 365 /27 phone support but i can't get any of the numbers to actually work. It says they have been disconected?
Is this just an issue from the uk?
I'm trying
Tech Support & Customer Service
support@midphase.com
1-866-MIDPHASE (Toll Free Phone)
1-435-787-7101 (Local Phone)
24 Hours per Day - 365 Days/Year
so from the uk
001 435 787 7107
001 866 643 74273
nothing connects says number disconnected?
can anyone else get them?
clicked the live help, but sadly that does not work for dedicated servers.
Contacting Peerless Machines
Mar 15, 2008I've been trying to get hold of Nick at Peerless Machines for some weeks regarding a service I have purchased being significantly different than what was advertised. I have received some replies, each after several days, but they have been unsatisfactory in my opinion and nothing has picked up.
About a week ago I was asked for my Live Messenger address so that we could discuss the matter there, but after forwarding it to Nick and waiting several days I have received nothing. Their website also does not publish any significant contact details, and their billing system is disfunctional.
Does anyone have functional, direct contact details for Nick at Peerless Machines? A telephone number or Live Messenger address would be great.
Contacting Myriad Networks - Anyone Having Problems Or Altternative Means Of Contact
Dec 21, 2008I cant seem to get in touch with either support/sales on Myriad. Anyone have an alternative email/IM contact for them? Anyone else having trouble contacting them?
View 3 Replies View RelatedBQBackup ...
Aug 1, 2008We have used BQBackup for one year, but last month there is problems on backup server, we have send 3 emails to bqinternet, but got answer only for one.
info from shell of BQBackup server:
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da2s1a 1.9T 1.9T -46K 100% /
$ ls -la
-rwxrwxrwx 1 koriakine koriakine 563 Oct 29 2006 backreceive.php
$ cp backreceive.php b.php
/usr/home3: write failed, filesystem is full
cp: b.php: No space left on device
$ date
Tue Jul 29 17:42:38 UTC 2008
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da2s1a 1.9T 1.9T -2.0K 100% /
$ date
Fri Aug 1 21:40:20 UTC 2008
$ df -h
Filesystem Size Used Avail Capacity Mounted on
/dev/da2s1a 1.9T 1.9T 12K 100% /
backup server ip is: 208.122.4.34 (OS FreeBSD, not Solaris!)
BQBackup?
Nov 15, 2008I signed up and paid for services from BQBackup.
But I have never gotten an email with my welcome details or login details on how to use it. I even emailed the sales and haven't gotten a reply.
How long does it normally take?
BQBackup
Jan 15, 2007Has anyone ever used www.BQBackup.com how do you reinstall the data?
View 3 Replies View RelatedBqbackup Account Down
Apr 11, 2008My bqbackup account is completely down at this time. I can not access SSH, FTP nothing.
I sent email directly to Scott and to support too. My emails was send 2 hours ago. No reply yet.
I am a new client of bqbackup, so I have not any experience with them. So my doubth is if this kind of problem is normal and if 2 hours without reply of support is normal too?
Review On BQBackup
Jun 2, 2008I have been a relatively silent member here; heck, my last review was about 3 years back. As things turned out, I am still with Pair Hosting. Their service has been exemplary and the downtime zero. I really don't mind paying a premium price for the peace-of-the-mind factor. Several upgrades later, I have been on a dedicated server since about 2 years.
Our website - TeamBHP - has grown consistently and with that, the disc usage shot up exponentially. In fact, after we allowed forum attachments, our hard disk usage shot up to 60GB (and counting). Realising that its no longer possible for me to download a backup every weekend, I searched for offsite backup solutions on webhostingtalk. After some consideration, I got in touch with Mr. Scott Burns who replied promptly, with clarifications to my many queries. In fact, he even went out of the way in helping me set up automated backup scripts on my server (I ain't code friendly). The experience so far has been splendid and the backups work like a charm. BQbackups pricing is pretty reasonable considering the high quality of service that they provide.
Just wanted to say thanks to all of you at webhostingtalk as it is due to your reviews that I found both Pair & BQBackup. Keep the good work up!
No Support From Bqbackup
Aug 27, 2008I have been having alot of problems with BQbackup, amonth and a half ago it was storage problems, but right now the back ups for two servers are sporadic - for some reason it is only backing up random accounts, and not consistently. This is a huge problem - I have contacted support@bqbackup and scott@, over the course of a week and a half, but no response.
The FTP connection to the remote server just appears to hang when attempting to store the backup file. I stopped CSF for testing purposes and the backups are still uploading random data/time(173Mb, 25Mb, 140Mb). The server has the same firewall setup as the other servers.
If anyone knows of a reason this might be happening, or how to get bqbackup to answer emails,
Bqbackup Alternatives
Aug 28, 2008i've been having huge problems with bqbackup, and now i'm looking for alternatives...
View 14 Replies View RelatedBQBackup - What To Backup
Apr 18, 2008I've just started using BQBackup and am currently just backing up my /home/ directories.
However I'm wondering if there's any point in updating *everything*? Because isn't mostly everything else server-related stuff that'll get restored in the case of a drive failure (etc)?
Maybe I've worded that badly. Although if there was a drive failure, a VPS host would have to set-up the basics of the server (including Apache, PHP, MySQL etc), right? Hence all that you'd need to do (in a worst case scenario) is backup the /home/ directories?
Plus if you were to move to a new host, you wouldn't want to upload directories like /usr/, /var/ and /etc/ as it might mess up the system?
BQBackup Slow
Nov 10, 2008My account in bqbackup is very slow. Somebody here have the same issue?
View 14 Replies View RelatedBQbackup Transference Rate
Jul 28, 2008I am seeing bqbackup transference rate when I use rsync very slow as:
18.72kB/s
I think this is very slow. What rate you have?
RSync W/ Windows- With SSH Keys & BQBackup
Jul 22, 2008TLDR version:
when populating and attempting to write keys to authorized_keys I'm receiving the following error:
Quote:
Could not create directory '/home/Administrator/.ssh'
Long version:
I've been grinding my wheels with this for a long time now. Basically I'm attempting to get rsync set up to backup some data directories on my Windows 2k3 Server through a batch file with task scheduler to bqbackup. I've been back and forth with both Scott and Rsync.net's tech support about this issue - both of which have been great... but essentially keep hitting the same impasse with Scott appearing to have hung his hat stating he's not familiar enough with windows and rysnc.net telling me to wait for their GUI client that should be launching "soon." In the meantime I'm just running the backup manually until I can get this key issue figured out.
Here's what's going on:
I've been mainly using BQ's Guide and Rsync's Guide to try and accomplish this.
After executing ssh-keygen -t rsa -N ''
I receive the following message:
Quote:
Generating public/private rsa key pair.
Enter file in which to save the key (/home/Administrator/.ssh/id_rsa):
If I accept the default value it gives me I receive this error:
Quote:
Could not create directory '/home/Administrator/.ssh'.
Open /home/Administrator/.ssh/id_rsa failed: Not a directory.
Saving the key failed: /home/Administrator/.ssh/id_rsa.
Now my thoughts were this was occurring because my %homepath% is actually:
Quote:
c:documents and settingsadministrator.DOMAIN
(DOMAIN replacing actual text)
I'm able to change the default path location and create the RSA file elsewhere using the cygdrive format... so when prompted for the path to save I instead input:
Quote:
/cydrive/c/docume~1/administrator.DOMAIN/
and am able to create the RSA file... so mission accomplished... so far, I believe I'm past this, the snafu is now occurring on writing these keys to the authorized_keys file on BQBackup...
Quote:
C:Program FilescwRsyncin>rsync -av "/cydrive/c/documents and
settings/administrator.DOMAIN/.ssh/id_rsa.pub"
<login>@<host>:.ssh/authorized_keys
Could not create directory '/home/Administrator/.ssh'.
The authenticity of host '<host> (<ip>)' can't be established.
RSA key fingerprint is 18:02:d9:95:06:a9:70:74:86:b7:76:41:f6:71:a0:a4.
(<login>@<host> replacing actual login & host... it's definitely connecting)
That pesky '/home/Administrator/.ssh' pops up again. I'm not sure if that's what's causing the issue or not. I'm not even sure why the %homepath% for my administrator account on the server is set to administrator.DOMAIN, but AFAIK I can't log in to a local account on a Win2k3S box, correct?
Now, you'll notice that the command I issued to upload the keys I got from the RSync.net instructions. BQ's instructions for step 3 are pretty foreign to me.
I've gone further than this and attempted other things such as SSH'ing into my BQ server using putty and attempting to write the keys that way with no luck. I can't fully remember the errors I encountered doing so, though.
BQBackup, Constant Issues For Weeks With No Resolution In Sight
Aug 12, 2008We first noticed the issue on July 19th, Backups were taking a while to transfer from our own servers, and we were getting tickets from clients asking why this was happening. At the same time, it took about 4-5 minutes to log into the backup console. Issue seemed to correct itself so that backups were possible, and we assumed that scott would be aware of it and would work to resolve it.
Again on the 29th it slowed completely again. We immediately dispatched an email to their support email asking whats up, gave them detailed information such as access to the script and the output so he could monitor it.
The same day a few hours later we got a response that he would run the script and monitor it.
On the 31st, after not getting an update I asked what was going on. He said he ran the script, it seemed to stall for long periods of time and he would know more in the afternoon.
After not getting an update for ~5 days I asked what was going on and I expressed that i was not happy with the lack of communication/updates ont he situation. He updated me later that day saying that we weren't the only ones being affected. Fair enough, he is working on it. Thats all I wanted to hear.
Now ever since that email I received on the 5th (AUG) it has been up and down and all over the place.
After seeing him post on the forums I sent him a PM (10th August), summed up it was basically saying I had an issue, and I need it fixed. I figured since the PM system is usually pretty good at not losing them that he would see it and respond accordingly, that way there was no chance of it being lost from point A to point B as an email.
Well to this day, no response nor resolution.
I really have exhausted all points of communication, and I want to make it clear that I am not bashing them, when it works it's great. But maybe someone else affected can provide more insight..