Midphase VPS Feedback?

Sep 23, 2007

Am considering Midphase's VPS as an upgrade from shared and after searching the net am fairly comfortable with them at this point. However, knowing that most happy/content customers usually don't think about writing a review and the dissatisfied ones sometimes do...I'm posting this question not as an opportunity to bash but to be informative.

Keeping that in mind, my specs are as follows:

1) Run 3 Wordpress blogs (one of which is picking up steam fairly fast)
2) Have 2 static sites that may see increased traffic. (At this point they do not but one is an offshoot of the blog with the most traffic so this may change)
3) Have a SMF forum setup for family that is fairly active.
4) I like to try out various scripts for review.

I'm looking for any feedback from current Midphase VPS customers or past ones. Like I said, this is not an invitation to bash them. That can be done somewhere else. I'm looking for those with experience with their company's VPS hosting.

I am presently a shared hosting customer with them on their Linux plan and would prefer to keep with Linux over windoze.

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Apr 19, 2007

I want to co locate 10 servers at the Pacific Internet Exchange [url] at 200 Paul street in San Francisco.

I am wondering does any one have any experience with them and how do I check A. the upstream b/w providers for pie.us B. The current b/w utilization for pie.us ?

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Jan 5, 2009

Interested in getting the Basic plan that HawkHost offer.

Has anybody had any experience with them, and if they are a reputable host?

Their domains seem a little expensive though, might be better off registering one with name . com or somebody.

Am after a host for a personal low-traffic website and small file hosting, possibly to hotlink to forums.

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Oct 12, 2009

I just got one that has 4GB of ram. Pretty much, off the bat, it is using 3GB of the RAM.

Does linux pre-allocate memory to be able to allocate it faster later?

Server details:

- Running Apache/mysql

- New server with no traffic yet

- R1Soft with mysql plug-in

- WHM/CPanel

- Standard FTP/Mail/DNS that comes with CPanel

Here is the info from WHM:
Current Memory Usage

Code:
total used free shared buffers cached
Mem: 3980104 3090756 889348 0 387608 2095308
-/+ buffers/cache: 607840 3372264
Swap: 6024364 0 6024364
Total: 10004468 3090756 6913712
Thanks,
Christophe

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Aug 15, 2009

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I just want to say how happy i am with their service and their quick responses to my support requests.

My server just went down 10min ago, and they had it rebooted within 2min.

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Oct 18, 2008

Our website, hosted in Canada, came under DDOS attack 4 days ago and our IP immediately got null routed. I understand this action.

As Gigenet is reputed for being good there, I contacted them, among other suppliers of remote protection.

A first chat with Derek at Gigenet.com was pretty good, despite I got disconnected a few times due to my internet connection problems. Derek quickly supplied a test IP, and I sent the website there. Unfortunately (!) the attack had stopped and he could not see anything. Then I got disconnected and could not connect again before the morning
In the morning I sent an email to Derek as he was not online, asking him some details about the setup, especially technical modifications we would have to make to our scripts.

I had to wait TWO days to get a reply, more than short. I emailed him again.

I connected again yesterday on Gigenet, could catch Derek 2 minutes, he said "I reply to your email quickly". I told him we are waiting his reply to subscribe to their proxyshield protection.

After 2 hours wait, I went to the gigenet chat again and John Lee helped me a lot, replying to my questions, but the last one "must be replied by Derek", he said. Concerning the price and concrete setup. He told me that Derek will reply immediately after his conference.

I went to bed as I am in another TZ, thinking that I will get his email during the night.
Morning; NO email. And now the chat is closed until Monday. So I sent an email to "sales", asking in short if gigenet is a serious company or what. FOUR DAYS offline due to attacks!

Mister Ameen Pishdadi kindly replied me right now "We are not interested in working on this project with you as you are not being attacked on the demo account we gave you.

When you have a real attack please contact us."

What is this crap? As soon as we are attacked we are null routed and I promised my hosting company we won't connect the site again without protection!

And gigenet does not sell their program (at $1300 by month, first level!) as a PREVENTIVE action?

I am more than disappointed by this so called "good company". If somebody could tell me an email of a HIGH executive, thank you. Writing to "sales@gigenet.com" will probably be without result.

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Aug 9, 2007

I'm having a debate with someone over BigVPS.

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I've only heard such great stuff about Ray and Colo4Jax/BigVPS. Can you guys share your experiences with them?

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Sep 17, 2007

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Sep 2, 2007

I just need a bit of feedback, I currently have a forum, getting around 20-35k uniques per day.

I am currently on a Intel C2D, 4gb Ram, paying around $185/month.

Would setting up a cluster help me reduce the costs or load?

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Oct 2, 2009

In these past many years I have used 7 major data centers which provide collocation and dedicated servers.

Out of these 7 provides, what would make a client impressed?

One is off course the level of reliability, the network must be up without anyone bothering it.

Second is the level of security, when someone is bothering it, their team must be extremely responsive to provide help to restore service back to normal, it doesn't matter if there is an additional fee for it, availability is crucial.

Third would be the response time, which is critical, because this gets personal. When a client needs an "urgent" help, if the provider successfully responded the urgency in a timely manner, it will build an great sense of trust.

It's like you as the provider is storing up "trust funds" into your clients. If you keep doing this, when something bad happens, you will have enough trust funds deposited into your client's faith, so they will eventually understand the situation.

From these many years of using many major provider, I can only experience an amazing level of service from one single provider, which are always dependable and are able to respond to my inquiries within minutes, not hours.

A client expect a reply in minutes when they are leasing a dedicated server or even collocating their servers with a provider.

So far, only one seems to be able to provide such an excellent service.

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Willing to do an extra mile help would definitely a big plus which I also experience with the same provider.

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Feb 26, 2008

I having problem with them particular cancellation.

first, I submit an cancellation form. Then customer service wrote to me to reconsider cancel my server. So I replied my ticket and they also know I having some problem with the server that support department had wrote to me. the next day I managed to solved the problem and replied to them no need their help. A few days later when I log on to the billing system failed due to my e-mail address was not on file. So I wrote the ticket to billing department before THU 9am GMT-5 EST, Friday till sun no responded. So I wrote to support with refer to billing ticket ID and support replied to me most department like billing work only in Mon to Fri 9am to 5pm EST GMT-5. In Monday afternoon, the billing replied said my server is cancel on 07 March 08, no payment due and my billing account closed even my server is still active.

There is nothing I can do about it. If you want detail can check my web site [url]or [url] which the billing department can made this mistake for very long reply time which I not happy wrote to customer service department that I spend a lot of time effort making the server work and also other department for hard work on trying to help me providing better service to me now waiting for their reply.

I decided that you all can look a last minute visit my homepage if not a blink of an eye 7 March 08 my server will be switch off by them.

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Jun 27, 2008

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In total on all the websites I have, i would say that the average is about 30 users online at the same during peak hours.

I need a host with the following at minimum:

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# flv2tool
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I plan to eventually move into a dedicated server, but can't afford the costs at the moment. However, I need a host where i don't have to worry about:

# my databases corrupting
# slow connections
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Jun 26, 2008

URL: [url]

I'm trying to leave my old host, and consolidate all my websites into one host. I have about 5 websites, each running php/mysql with community features such as message boards and flash video.

In total on all the websites I have, i would say that the average is about 30 users online at the same during peak hours.

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# PHP memory_limit - 32M
# Unlimited addon domains
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# FFmpeg-PHP
# Mplayer + Mencoder
# flv2tool
# Libogg + Libvorbis
# LAME MP3 Encoder
# PHP file_uploads - 1
# PHP post_max_size - 100M
# PHP max_input_time - -1
# PHP upload_max_filesize - 100M

I plan to eventually move into a dedicated server, but can't afford the costs at the moment. However, I need a host where i don't have to worry about:

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# slow connections
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seems to be the best deal in town.

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Does anyone know what DC MidPhase is in?

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Aug 6, 2008

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MIDPHASE - Contacting Them

Oct 22, 2009

They have 365 /27 phone support but i can't get any of the numbers to actually work. It says they have been disconected?

Is this just an issue from the uk?

I'm trying

Tech Support & Customer Service
support@midphase.com
1-866-MIDPHASE (Toll Free Phone)
1-435-787-7101 (Local Phone)
24 Hours per Day - 365 Days/Year

so from the uk
001 435 787 7107
001 866 643 74273

nothing connects says number disconnected?

can anyone else get them?

clicked the live help, but sadly that does not work for dedicated servers.

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