LiquidWeb Review And Other Vps Host
Apr 24, 2008
WHT reviews and foru input have been a great help for me in figuring out what new VPS hosts to go with. So I'm posting this to offer similar insight and helpful information. Based on reviews here and other research, Final 3 picks
1. KnownHost
2. PCJAGUAR
3. LiquidWeb
(was also considering wiredtree but they only been around since June 2006)
Factors: Servers, support, price, complaints
All 3 host where about the same for servers, support and price-wise they all in the same ballpark.
Knownhost - no complaints found
The other 2 - yes complaints found
The main reason we chose LIQUIDWEB:
faster ping test, has phone number for support, replied to complaints properly.
VSP setup - 1/2day
SUPPORT ISSUES:
1- Sonar Service Monitoring states: Error retrieving monitoring information
1 hour 15min. for un-automated reply and issue fix in 15 minutes
2- ERROR WHEN LOGIN INTO WHM OR VPS PANEL
website certified by unknown authority - security error: domain name mismatch
security certificate error and Nameserver problem
15 min. for un-automated reply and issues answered properly.
1st issue - The certificate error that shows up when logging into CPanel/WHM is normal, as it is a self-signed cert. You can just tell your browser to accept the certificate and you should not receive the error any more.
2nd issue - The hostname entry can be fixed by simply clicking the button to automatically add an A record in WHM
3. E-mail being returned problem with its delivery.
15 min. for un-automated reply and issues answered properly.
It appears that an udpate was made with your registrar yesterday which may be causing this issue. (My domain registar was taken a little longer than usually in DNS propagation)
4. questions concerning server config, ClamAv, Trojan Horse scan results, configuring cpanel backup, cPanel/WHM Updates.
6 min. for un-automated reply and issues answered properly.
So far, network availability has been excellent and the support team has been helpful. I only wish that thier Knowlege base was a little more expanded for VSP functions are not setup by them that are optional and should be properly configured to tighten up the server further.
Will updated again about Liquidweb in a month or so.
also have a reseller account at Hostgator for about 2 months now after switching over from fatnetwork, good so far.
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Dec 25, 2008
I signed up with liquidweb 1 months ago and i have vps with them,
Support 11/10
liquidweb support is by far the best I've ever had in my 3 years of hosting sites. It is quick (few minutes or less) and solves the issue the first time., they offer phone support! I cannot stress enough how great the support is.
Price 10/10
You can see for yourself that the prices are very nice. Best bang for the buck.
Product Quality is very Excellent 10/10
i'mn very happy with liquidweb and i Recommend any person to try his services
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May 16, 2007
so signed up for liquidweb the other day, went smooth, everything got setup in like 3-4 hours, however I had some dns questions and a dns issue with cpanel so I opened up 2 tickets. Response time was 4 hours 9 mins, kinda disappointing as I was expecting the "few minute" response everyone was raving about. Anyways, that aside, the answers didn't really help me so I replied back to the emails with a more detailed question, still no response as of yet ... approaching 4 hours and counting. I guess the other reviews about their recent lack of support was right
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Nov 13, 2007
After 1 year of having a reseller account with Site5, we decided to upgrade to a VPS because performance/support/etc. on Site5 had been declining rapidly over the past few months.
Based on reviews on this board and elsewhere, we made the decision to go with a VPS from LiquidWeb. With the special we found on this board, we were able to get their highest managed VPS2 plan with all the upgrades for only $75/month.
After 1 week, we are very satisfied so far with the service we've received from LiquidWeb. Signing up for the plan was easy online. All the sales people I chatted with before signing up were helpful.
Once the account was setup, I communicated with the support department several times to ask questions or to request installation of software. I was told that php5 came by default on new VPS accounts, but that was not the case. However, they had it installed for me within 15 minutes after calling the support department. They also installed CURL and OpenSLL promptly when I requested it. They helped me get our custom nameservers set up in WHM and registered them for me at the registrar.
I am so glad to finally have phone support! This definitely beats the hours or sometimes days response time that we received at Site5.
I'll come back again in a few months to update my review, but for now things are looking good with LiquidWeb!
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Oct 15, 2007
For those who care to read on:
I came to use Liquidweb thorugh a string of random REALLY bad luck. From "Managed" VPS that ended up not getting patched and fried due to a security exploit (PowerVPS) to a RAID failure, during a backup, causing total data loss and backup loss (RockMyWeb's VDNet). I was ready to pull my hair out. So I decided to kick out the bucks for a Liquid Web VPS Plan 2 (with a great price from a special found here). All I can say is it was a night and day difference.
The server is fast. Remote access to this VPS is a fast as my dedicated server in the office. I thought moving to cPanel was going to slow things down but this thing flies! Wow!
The service is fast. I call support and a person picks up the phone. No e-mail. No long hold times. I call, someone answers, no need to transfer to a higher tech, it's just fixed. Wow!
The one downfall. And it's only a downfall if it's not what you want. cPanel only. I'm a big DirectAdmin fan, but I'm learning my way around cPanel again.
Until I'm ready to do dedicated (I'm guessing it's coming in 2k8) this thing is awesome!
Thank you! Thank you! Thank you! Thank you!
1x Web Hosting Talk for hooking me up with Liquidweb.
1x Web Hosting Talk Community for reviewing Liquidweb.
1x Liquidweb for the awesome service!
1x VDNet. It may sound strange but they did answer e-mails faster than anyone I had ever seen (multiple replies in under two mins). They had a great price, but bad luck drove me to change. I'm glad I did, but I wouldn't have a hard time recommending VDNet now that they fixed the problem that caused the loss of my server. (and they did give me a month free) They really did give good value for the price, and offer DirectAdmin which Liquidweb doesn't.
Anyone else care to share?
P.S.
I'm not a fan of emoticons, but I did it out of love for you guys. Feel free to hammer the server a bit and tell me how fast the pages load. They're pretty quick here in Costa Rica:
CR Solutions Group Costa Rica Web Design.
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May 11, 2008
With the launch of my new web services company, I needed a dedicated server (of course). I have been a diehard SoftLayer customer for a long time, but LiquidWeb was highly suggested and recommended by a friend, and I figured it was worth a shot.
Here's the basic rundown
Support: B+
Network/Hardware: A+
Speed: A-
Friendlyness: B+
Professionalism: A+
Here's everything in more detail
Support: Sometimes my tickets took a bit more time than I would like, however I will say that it was worth the wait - They were pretty friendly (although the guy that helped me with my tickets was kinda grumpy, lol), and they knew what they were doing without any problems. All I could say is a slightly more personal/friendly service would be nice, but hey, I'm not complaining overall.
Network/Hardware: Not much to say other than the server was set up in about 20 hours, which is reasonable, with all the specs I ordered. The network is fast, hardware is good, no problems at all with either of them, awesome reliability.
Speed: The network speed has a few glitches here and there - sometimes a site will take a while to load, but all-in-all I'm not worried at all - everyone has problems.
Friendliness: Of course, LiquidWeb is a large company, which makes a "personal" level of support hard to provide - The people who helped me were pretty nice, although they all seemed a bit grumpy or tired of hearing the same old dumb questions, which I suppose is reasonable. The sales dude was awesome, he got me a free ram upgrade and port upgrade and I was happy.
Professionalism: Although not the friendliest most "cool" guys, the support team gets the job done in a reasonable time, which is all that really matters in the long run.
Everything was done well, time for ticket response was reasonable, etc.
ALL IN ALL: I recommend LiquidWeb to anyone looking for a great network with reliable networks, hardware, and dependable support. I wouldn't quite call their support team "heroic", as they advertise, but their pretty close. I plan to stay with LiquidWeb and possibly buy a secondary server in the future with SoftLayer before I move on looking for a colo provider.
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Oct 16, 2007
We signed up for a VPS II plan with LiquidWeb on behalf of a client just over 6 months ago. I posted an early review here, and this is the promised 6-month follow-up.
Right now, we have two staging and two live hosts on the server. One live site is fairly low-traffic (although that will change over the next several weeks), and the other launched yesterday. Traffic is minimal so far (averaging under 2 page views per minute between the two). If increased traffic begins to affect performance, I intend to follow up about that.
Performance
Well, since we resolved the bizarre FTP issues (documented in that previous thread), everything's moved quite snappily. We have yet to put the server under load (that won't happen until the holidays), but for the time being we're quite satisfied.
Sometimes individual frames of cPanel-integrated software (AWStats, phpMyAdmin) will fail to load, but a refresh on the frame in question usually brings them up. We haven't seen any similar issues with our actual sites, so for now, I'm going to lay the blame on WHM / cPanel.
Uptime
Aside from some spurious notices of downtime from a buggy uptime monitor, we haven't seen any downtime whatsoever. Yay!
We now and then get notices overnight that cpsrvd failed and was restarted, but it never seems to affect anything else.
Support
LiquidWeb's techs have been friendly. They are competent and very familiar with their standard systems, and they seem to have people with good system administration and networking expertise. The front-line staff were able to address all except a few rather specialized issues (notably the FTP problem mentioned above), and they don't appear to have the sort of bureaucracy that makes it difficult to get assistance from someone with additional expertise when necessary.
On two occasions, they've helped us install software that is not included as part of their standard package. One was a PHP extension. The other was Subversion (installed from the latest package available for CentOS). They were not comfortable helping us configure Subversion after installation, and they had already gone above and beyond to install it, so we muddled through ourselves.
As has been discussed frequently in this forum, phone support is very quick, while email support is slow but reliable. Email tickets are always answered within the time specified in the SLA, and usually within 4-6 hours, but often it appears that they aren't checked more than once a day.
As it happens, phone support is more to our liking for urgent issues anyway, and email for less-urgent items that may require documentation or exchanging paths and shell commands, so we've been very satisfied with the support.
Software
I'll say right now that I can't stand WHM / cPanel. It's nice and easy for beginners; and experts can muck around under the hood without it... but for someone like me who's at a more intermediate level of understanding servers, it's a big pain in the rear.
For example, it insists on adding a "www" to the domain name when you set up a new account, and the non-www version is aliased to that. This mucks with some of our PHP scripts, and since there's no way to adjust it through the control panel, I had to edit httpd.conf to change it, which scared me because I was afraid it would mess up some of the cPanel integration, or be overwritten the next time cPanel wrote to the file.
Even worse is how shell accounts are handled. If you give a new account shell access, its user is automatically added to the "wheel" group, which is absurd.
Conclusion
So far, we're very happy with LiquidWeb. The one reservation that would make me hesitate to recommend them to other clients for future projects is the control panel. But for anyone who likes WHM/cPanel, I'd recommend them wholeheartedly.
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Apr 30, 2007
We purchased a VPS II plan with LiquidWeb about a month ago. Since I'm waiting for client feedback before launching the site, I thought I'd stop by and offer some first impressions.
Setup
Setup went very smoothly and fairly quickly. There was a bit of a mixup because they called my boss to verify the use of his credit card, and I'd used a different one than he anticipated. However, the problem was resolved quickly, and I appreciated that they had verified it. We made the purchase in the morning, and had access to the server by that afternoon.
Tech Support
So far, I've had reason to contact tech support three times:
IMAP
When we first got account access, I logged in and quickly looked over setting and server status. One thing I noticed was that IMAP had failed and would not restart properly, but I was not concerned, as we had no plans to use the service.
Two days later, my inbox (on another server) was suddenly flooded with approximately 3,000 IMAP failure alerts all arriving at once. Apparently our server's mail queue had been backed up. And now, since IMAP still would not restart, I was getting additional new alerts approximately every 30 seconds.
I submitted a support ticket and also called at the same time. I waited about 15 minutes (a bit longer than I would have liked) before the phone was answered -- by a very friendly and competent tech. She said there was nothing they could do to track down the mail queue problem now that it had apparently resolved itself, but she walked me through disabling IMAP and IMAP monitoring via the control panel. Since we didn't need the service anyway, I did not ask her to attempt to get it to start properly.
Hostnames
Our automatically assigned VPS hostname clashed with an existing hostname the client had in use. I, being an idiot, tried to use the WHM panel to change this, and promptly caused WHM to lock me out with "invalid license" messages.
I submitted a helpdesk ticket. About 45 minutes later, a tech updated the license for us.
FTP
We were having trouble connecting via FTP (credentials were accepted, but further communication timed out or was refused), and traceroutes -- from any network we tried, including third-party servers in other states -- were failing after they reached Liquid's network.
Oddly enough, HTTP was working fine, and tracerts from the Windows command line completed perfectly normally.
I received a fairly prompt response from a tech, who tried some standard things to resolve the problem (asking us to try passive FTP; updating and restarting the FTP service; changing settings; etc) over the following few days, without any progress.
I was frustrated that the FTP ticket didn't get any responses when they weren't making any progress on it, even after I reminded them that it was extremely urgent and asked whether I could provide them with any further diagnostic information -- I felt as if it had been abandoned.
With a deadline looming, I finally called support, and within seconds had another tech on the line. He reviewed the ticket, and I walked him through the problem and some of the things we'd tried. He couldn't reproduce the problem on his end, and we went back and forth for perhaps half an hour trying to identify what was going on.
Finally, he asked me to try connecting using a "www.subdomain.domain.com" instead of "subdomain.domain.com". Which worked. As far as I can tell, this is just a strange quirk of WHM/cPanel. The traceroute mystery remains unresolved, but FTP access is now painless.
Overall impressions
So far I'm reasonably happy with the service. Their front-line staff is quite capable and friendly, and initial response times have ranged from excellent to adequate.
I was rather frustrated at points by the lack of communication about the FTP ticket, but in the end it was resolved quickly once I called. I will probably use phone support more readily than the helpdesk in the future -- or at least follow up more aggressively on the phone.
I'm not enamored of WHM / cPanel, but that's not the host's fault.
I haven't had an opportunity yet to judge uptime or server or network performance. I'll try to check back in with a 6-month update that better covers those aspects.
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Jun 30, 2008
I help a not-so-much-tech-savy friend running a busy wordpress website (50-70.000visitors each day) and a bit busy vbulletin forum (100 to 350 users online, 957 record), which is hosted at LiquidWeb since a month.
I got the server with a WHT special, is a AMD X2 5000+ , 4gb ram, dual sata raid1 hardware + third backup disk, cpanel fully managed.
I am not usually in the market for fully managed dedicated servers, because I am quite expert in running unix boxes, but as my free time begins to decrease I had no longer the time to help my friend every day, even for a simple httpd.conf vhost configuration change, so I thought to switch to a control panel fully managed server, so when I am not available he could write to support to have issues solved, without him waiting for me.
I decided to choose LiquidWeb for this project for several reason:
1) Sales person (M.Leven) replied to my pre-sales question very fast, and in a convincing way.
2) Network speed test was good
3) Price was very affordable. I used to pay 260$/mo for a dual core, 2gb ram, 2x160gb sata disks (raid software), unmanaged, no control panel, hosted in the UK.
For 1$ less than the previous price at LiquidWeb I got:
- Slightly slower cpu
+ Double Ram
+ Control Panel license
+ Hardware Raid and an addictional backup disk (3disk total)
+ Fully management.
And the network differences with europe DC are not so big like I thought before.
4) It's a big solid company, they own all their equipment. While this is not a factor by itself (look at some horrible big companies like godad and 1und1), it's a plus if you're already sure of the quality, compared to a smaller/personal company.
So, order process went smoothly, I have got my server in maybe 8 hours after a phone call which welcomed my friend to liquidweb (and verified the identity).
We have been happy to not need to provide a ID scan (as most previous hosters who lost my business did), because we are afraid of identity thefts and I won't ever send my IDs overseas. A phone call is enough (landline phone number is on the white pages anyway so it would easy to match with a name and more secure than requesting a easily-fakeable ID digital copy).
After I got the server I have begun setting everything up, and moving the data using rsync. I enjoyed the PIMS user area where you have a complete breakdown of your server load, bandwidth graphs, reverse ip control and else, with stats updated every minute.
The day after (once the rsync was done) I tried to setup the websites, and this is where I encountered my first (and unique at the moment) problem with LiquidWeb.
Their server "custom engineering" was not so good as I expekted.
Mysql was very slow to run, even at importing files, because was using default settings (very conservative on a 4gb ram server!) so I created a custom my.cnf file and everything went smoothly (I hope they're able to do this on request for customers, since they're a full managed provider).
After I switched DNS, I realized SuPHP/PHP-cgi was causing extremely high loads, from 7.00 to 15.00 ... So I compiled Apache 2.2.8 (now updated to 2.2.9) and PHP5.2.6 dso (mod_php) with my custom options, and cpanel built-in eaccelerator support, now my average load is 0.60-0.70
I understand that if you want a more secure php environment you need to bear a performance tradeoff, but this was too much (10-20x)!
I think that the only liquidweb fault is not stating clearly that if you choose their sever-secure package with su-php / php-cgi, and you run an intensive PHP application, then your performance would be severely degraded.
I hope this is not a way to upsell better hardware to customers, but I am confident it's not the case as most people won't buy a load balancer and a couple of addictional servers for sure, they will simply go away, so it's not in their best interest to provide slow servers.
I think they should provide a choice or at least a complete information if you want an hardened server:
1) Slightly hardened (apf+rkhunter+someotherstuff), but with mod_php and without those very restrictive mod_security rules: best for performances and compatibility.
2) Highly hardened, with php-cgi, strict mod_security, with a warning for the user of the possible performance problem if they run really busy php websites.
Anyway, once I optimized my apache and my websites, I had not any further problem, and my website is running smoothly. So that's the only negative thing i can warn any users about Liquidweb.
Support: Always very responsive, fast and competent answers. Unlike most provider claiming "fully managed" this is really proactive. Once I was upgrading apache and forgot to turn 80port monitoring off. They proactively contacted me in less than 5 minutes to ask what was going on, and to request my (changed) root password if I wanted them to check.
When I reboot my server or shutdown apache for a while I often see their ssh login from a .liquidweb.com box.
Network : Well, the surprising thing is I am really happy with the network. It's surprising because I live in southern europe and I am never happy with most USA locations (why not host in Europe? Because is too expensive indeed, dollar is so cheap nowadays). Liquidweb facility is amongst the fewer ones I have been happy with in several years (the other ones being Ashburn, VA; NAC, NJ and Fortress ITX, NJ), so I hope they keep a premium network this way. I push 3.5mbit/s on average, with 12-20mbit spikes.
So in the end I would raccomend LiquidWeb for the overall price/quality ratio, if you are in the market for a fully managed dedicated server with a control panel.
I hope our experience will keep being good as it is. If this will not happen you will be the first to know ;-) I have almost never been sweet with hosting providers in the past on this forum, but at the moment really I have nothing to complain about LW service, so let's hope it all keeps that way.
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Jul 29, 2008
Last year, I wrote my 1 year review so I figured I would come back and add my two year review (since the old thread is a bit dated now). You can see the old thread here: [url]
The domain I had verified at that time is no longer in use, however I assure you I still have an account with them (my main domain was registered in 03 and is still there). If you require me to verify the domain with the mods though I have no problems with that.
Alright, time for the review. I'll break this down into sections for easy reading.
My situation: I have since moved up to a VPS as I have out grown the shared reseller account environment they offer at sonet7.com. I've run my own dedicated servers before, am in fact quite familiar with them, however I have scaled my hosting according to my needs. I will more than likely upgrade to full dedicated servers with them again in the coming future.
1. Service
I still stand behind my original review. Their service has remained consistently top notch. You get exactly what you pay for and exactly what they offer. Ticket response times have actually improved and whether I put in a ticket at 2 in the afternoon or 2 in the morning, they are generally answered within 10 minutes and resolved in under an hour.
After they migrated my accounts over to the VPS there were a couple hiccups (nothing too big) which they quickly resolved. So far everything has been smooth and I've gone over the VPS very thoroughly to make sure that the server isn't overloaded. My load averages are consistently 0.01 - 0.08 at the highest.
2. Quality
Their network always impresses me. I have some contacts in France and Belgium whom I've asked to do speed tests on the site to see how their connection was. They consistently get quick download speeds even from over seas, which is impressive to me considering the distance. My sites always load quick and downtime almost never happens. Truth be told, if any of my sites have been down any time recently I haven't noticed it. And I get a fairly high volume of emails, so this would be something I would notice fairly quickly.
3. Pricing
Their prices are a bit higher than a good number of hosts out there. I'd say they're about the mid-tier in pricing. Is it worth it? Yes, most definitely. I would rather spend an extra $20 or $30 a month knowing that I have nothing to worry about in case the network goes down or the server I'm on has hardware failure. They won't accidentally delete my data, lose my backups, bill me for things I didn't purchase, give me the run around, etc. You pay for quality and quality is what you get.
4. Overall
I can't recommend LiquidWeb/Sonet7 enough. It's because of their continually exceptional service that I continue to give them raving reviews. They have yet to do me wrong and after 2+ years of service (started service with them 06/01/2006) I don't see myself leaving any time in the foreseeable future.
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Nov 27, 2008
What you guys think about liquidweb hosting?
how fast the speed is? i have doubt because when i visit their main page are slow but i read some feedback its good
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Jun 24, 2009
This review is based off of my personal experience with RAM Host VPS [url][ over the past 2 weeks.
100MB Test: [url]
My UnixBench results (which I'm told is on a fully loaded server):
[url]
Bottom Line:
Great value VPS provider whose owner has a background in UNIX and security.
Detailed Review:
I'm new to this forum (brought here by the hacking incident of my previous provider since I couldn't actually get any useful information out of them directly), but I have experience in hosting and security and over the past 15 years I've held paying posititions as as UNIX sysadmin, Network engineer, and Security engineer. I've also run my own co-located Linux servers before (even Debian on a SUN pizza box) as well as most recently utilizing shared hosting faclities to run the majority of my web sites. I run Linux (Debian and Ubuntu) as well as MAC OS X at home.
My first experience with VPS hosting was with a VPS provider that had almost a week of downtime due to a hacking incident. I also had another incident with this same provider where I believed the host system was compromised but support totally wrote the incident off, so needless to say, I wasn't off to the best start in the world of VPS's. I knew that I was tired of my shared provider having over-loaded servers, thus resulting in horrible laod times for my Gallery 2 installations, but I wasn't sure about trusting my previous provider since they appeared to have little to no security experience.
My search for a good VPS provider has ended with RAM Host. I found them by seeing them referenced in the "Speed Test" section as well as a "Benchmarking" thread. Their benchmarks and speed proved to be above and beyond what I was getting from my other provider, not to mention I did some research on the company and owner and determined that he was much like me:
From: [url]
Quote:
I also have a business - RAM Host.us - it is shared and virtual dedicated server hosting with professional features run by professionals for professionals. I founded it because I was sick of web hosts who treat their customers like idiots. Because we cater to the smart person, it has the effect of allowing us to charge much less than others - the untapped market of smart people who don't want / need / can afford a full blown dedicated server or expensive VPS and all the administrative overhead that it entails. We cater to the programmers (including the python ones) and webmasters - raw fully-featured web hosting with specifications that can be customized based on your actual needs so you don't pay for stuff you don't want.
Not to mention Robert appears to have security experience and has had paying jobs in the security field. Based on this information, and being in the security field myself, I was convinced that I should at least give the little guy, RAM Host, a shot. I initially inquired with support about my needs and almost immediately received a response. My initial concerns were with regards to continuity of business if something were to happen to the owner since the company appeared to be a small business. Robert assured me that there was another person involved with day-to-day operations that would at least provide me with 1 months notice if something were to happen. This is more than enough time for me to move my sites elsewhere.
My VPS was setup within about 15 minutes of my order being placed. The web console wasn't anything special, but it wasn't HyperVM (which made me happy). It does allow you the abilty to see your IP, bandwidth used, power on/power off/reboot your VPS, and the ability to reload it with the UNIX distribution of your choice. By the end of the day I had already restaged my VPS, moved my sites over (transferred 10GB of data in about 15 minutes!) and they were being served from RAM host. The speed and benchmarks quoted were exactly as advertised. I've had the service for 2 weeks and haven't had any issues with bandwidth or response times to my sites. Ping times are good, and overall connectivity seem to be on par with my previous provider.
You may have concerns about going with a small company to do your hosting, but sometimes the personal service and support you get from a small company outweighs the limitations. Nothing demonstrated this more than not being told what was happening with my previous provider when they were hacked.
Pros:
- Price - 11.99/mo for 40GB Storage, 500GB Transfer, 512/1024MB RAM VPS
- Fast install, fast servers, fast network connection
- Servers are not overloaded or oversold: Intel(R) Core(TM)2 Duo CPU E7200 @ 2.53GHz with between 4-6GB RAM serves typically 9 VPS customers per server, absolute maximum of 11 per server)
- Fast and Knowledgable support; they surely don't treat customers like they are idiots!
- Customized plans so you get exactly what you need.
- Includes weekly backups with customer allowed downloads and support can perform restores if you haven't downloaded the latest backup.
- Not running HyperVM!
- IRC client access is allowed for VPS's (not IRCD)
- Status page updates with upcoming planned outages, etc
- Reported an issue with network speeds when developer was testing backups, and they responded with an answer within 5 minutes and had resolved the issue.
Cons:
- Disks are not running RAID however hardware is new and backups are performed
- No emails were received when an outage occurred however it was on the status page
- Backups are weekly and bandwidth to perform restores are currently limited; however this is currently a work in progress as features are currently in the works for the backup process and should soon provide faster restores (restore data available from the same datacenter). Either way, no matter what your provider provides you for backups, you should make your own (as obvious by many that lost all of their data when FSCKVPS/VAserv was hacked).
- No RDNS.
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Jun 3, 2008
When I first got into the world of webhosting about 2 or so years ago, my friend introduced me to Xehost, and I'm still a customer there now. I've had a few problems (constantly going over the bandwidth limit, but that might be my own fault) but generally I thought it was pretty good. I of course however had nothing to compare it to.
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Mar 5, 2009
I've never written an online review before but felt I really had to find a way of recommending Cyber Host Pro. I've just reached the 2nd anniversary of being a customer of theirs and in 2 years they have not once taken more than 1 hour to respond to a question. Quite often it has literally taken 2 minutes for them to respond to my email.
I really recommend this company as I have never experienced such fast, helpful and polite service. I also think their hosting plans are particularly good value.
Previously I had been with UKHost4U and I thought this group were the worst and most amateur outfit I'd ever seen.
It taught me very quickly that the service is the best thing you can pay for and for this I would definitely say Cyber Host Pro are unbeatable.
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Oct 7, 2009
I would like to inform everyone of my experiences with The Prime Host.
3 Months in, I have nothing but good things to say. For all technical issues, they always reply within at LEAST half an hour, and if it's going to take longer to get something done, they come back and inform you they are working on it, they don't keep you in the dark which is one of the biggest things I've noticed that hosting companies do sometimes!
Yes, I've had a couple of problems, one with a particular domain I use that kept getting hacked - but I'm 99.999% sure this was due to a wordpress problem (2.8.4 vulnerabilities anyone? Or possibly an addon), as none of my other domains have been hacked.
Regardless of this being a wordpress error or not, The Prime Host have been nothing but helpful towards me during the whole process. Darrel (Owner??) & the other support crew are great - they offer advice on what we can do to help prevent future problems etc.
I guess the biggest things for me currently are:
Speed of response
Speed of page loading
Competence of support staff
Uptime
For the price I pay, and the benefits I get (WHMReseller, WHMCS License), this really is a SPECTACULAR service.
I will update this thread as time goes on.
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Sep 29, 2008
While searching on Ebay I came across a company offering hosting at $1 first month 18.95 every other month for master reseller hosting. This company refers to themselves as Xpaw Media with there hosting company "My Power Host". To start, they lie to you, and say you can host anything. I asked before becoming a member if I could host remote proxies. They said this would be fine. I started selling proxy websites WITH hosting to make a little extra income. After a couple of weeks, having several paying customers, I notice ALL my accounts have been suspended. I contact them complaining, and they say they no longer allow remote proxies. I lost nearly 40 paying customers!
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Sep 30, 2007
I bought a VPS from lowest host long back (around 2 months back) , I had dropped my mind to run my site so I ran my VPS with them for a motn and then closed my site and kept backupin my PC..but then I made my mind to start my site again but backup was deleted from my PC by mistake..Then I sent a mail to lowest host and I got my backup back even after 2 months of suspension
They just rock give them a try
[url]
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May 20, 2007
CI Host has really gone through some changes when I started with them. I have had dedicated servers before for personal projects and such. This was my first colocation.
Starting Up
Signing up was a bit of a pain, as I had to sign my contract and fax it off a few times. I'm not sure what the mix-up was. On all three I had cover sheets with who it needed to go to and what it was.
Set up after I shipped the server was pretty quick. I was using their Dallas Datacenter at this point.
Dallas Datacenter
CI Host was pretty much selling a budget network service which was fine for me. As long as it would stay up. I didn't have any network down time that was too horrible, though I do run a site with a lot of visitors around the clock. They had a couple of incidents with "Emergency Maintenance", however, they don't usually tell you much unless you call the techs. at the DC directly.
Their Dallas DC bottlenecked worse and worse. My download and upload speeds started to get much slower. Everything was loading just like their website does now. The big delay and then the gzipped site loads all at once.
Chicago Datacenter
I had my server shipped to their Chicago DC and they then wanted me to sign a new contract with them, which I didn't want to do at this point. They also wanted me to pay overnight shipping. They promised me better peers and no bottlenecks. The shipping fee was a reasonable requirement, however, I tried to talk them into letting me try the network for 30 days before signing a new contract (I'd still be paying for the service though!). They politely said that they couldn't do that. So I sent anyway....
The server arrived. Fast too. They didn't install the server so fast. It seems they hooked it up and forgot to assign my new IP Addresses. It did come up. There was some downtime at first. I called the DC and asked about it. They said it was my CAT 5e cable and it was intermittant, so they were crimping me a new one.
There was still a little bit of network downtime as twice a DC tech. "tripped over my router's power cord", which was plausible.
I needed a reboot for a kernel update. They were very slow with their "Emergency Number", so I called the DC directly.
No answer. None. Many times. I called their Dallas Corporate. The menu sent me to customer support where I immediately asked to talk to their supervisor who I then in turn immediately asked where the DC Techs. in Chicago were. They had acted surprised and had one that called me back from Chicago in about 30 minutes and reboot my server.
Their network was better, but nothing to brag about. It was still Cogent afterall. Soon after they fired their DataCenter Manager in Dallas and Chicago after many complaints, so I was told. They also seemed to had forgotten that I needed to sign a new contract for the move. Though I get billed of course and keep my payments up.
Soon after the change of managers the promised new peers came online. YIPES! and GlobalCrossing. Still nothing to brag about from CI Host's DataCenter. I was bursting up to 11 Mb/s up and down if I needed. The routes to the server didn't have any bad switches or horrible latency spikes.
They had at least one tech. there at all times. They also seemed a bit more helpful when I called. And they had finally gotten a crash cart (monitor, keyboard, mouse, etc.) to hook up to the server if needed instead of having to take awhile to find the equipement and set it up.
Their knowledge of Linux left much to be desired for the most part. But you get what you pay for and I could walk them through anything that I needed them to do.
There was one incidence of my log rotator seg faulting causing my webserver to go down and called me letting me know. I'm not sure why as when I've brought my webserver down for recompiles and such in the past they had never called me. The did hook it up in their office and troubleshot and fixed it for me as I was away on vacation. They never charged me for it.
Their Data Center is obviously undermanned by the way. There is usually one technician everytime I call. Sometimes there have been two.
The network has gotten a bit better it seems in the past year. Doing traceroutes to my server have revealed using SAVVIS provided by Equinix.
Sales
At the beginning of my colocation I was given a "Dedicated Sales Rep." by the name of Richard Lusk. He was great. He used to check in on me to see if I was happy with the service every so often and once when my bank changed software to interact with Visa, my card was denied and Richard kept my server up until a couple of days later when my bank's software was working and I paid.
Later, I was assigned a new Sales Rep. apparently who never has talked to me, except for a few inquries to which she was pretty slow at getting back to me on. Afterwards I just used the sales dept. for iqueries and they were just as slow. Mostly I kept up on new deals and such.
Just recently I sent in an email to them with 17 questions and two days later they answered two of them. I guess they researched one question a day? I'm sure their phone sales is probably better. But I do hate being on hold for any amount of time.
Conclusion
I guess you could say that I've had mixed dealings with CI Host. They seem to be improving in some areas and devolving in others. I wouldn't recommend their network to a webhosting provider, except maybe as a cheap solution for fail-over (as the backup).
I've never rented a dedicated machine from them, so I can't really comment about them, except that they have some bad reviews here about it.
Just remember that you get what you pay for and all Data Centers are not equal.
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Aug 19, 2009
I recently picked up an account with Downtown Host to host my dad's site and wanted to start a thread that I will update as time goes by. I know there's a "honeymoon period" with most hosts and sometimes, like my wife (LOL.. kidding *hides*), things change as things progress..but I have been very impressed.
So, to get things started...
Ordering Process
Easy as it usually is these days. Although the space isn't really needed, I picked up their Bronze plan for 6 months and it worked out to be about $50 USD thanks to a handy coupon. This is the first time I have ever had enough preliminary confidence in a host to go for 6 months up front (outside of getting a ridiculous deal) and I hope to not to be disappointed and regret the decision.
DTH does use a phone call fraud verification system on new orders which I appreciate. I think it shows that they are proactive in sorting out bad purchases and is one of the nicer fraud-detection interfaces I have come across. I believe Wirenine is the only other host I have used that employs a similar system.
Jorge (Jedito on WHT) was very helpful in the ordering process which, again, I appreciate and was pro-active in helping me getting me on board quickly even going so far as to drop me a line welcoming me aboard.
Initial Transfer, Etc.
Once again, very easy. There were a few hiccups that were issues on the previous host's side in terms of creating cPanel back ups so things could get moved over. Both techs were extremely helpful and kept me updated throughout the process, notifying me of even the slightest issue (again, none on their side) in getting files moved over for two domains, some of which included add-on domains.
One of the sites I moved over included a wordpress blog that was previous its own account under a reseller plan so I had a question regarding the process of switching over the MySQL database information to ensure the blog worked off the tip. Again, DTH was very helpful and gave me instructions on what I needed to do to make sure there was no interruption in serving the blog. They certainly didn't have to help me with the changes so it was really nice of them to do so.
Performance
In a word - fast. Once the nameservers switched over for the main site (cincihost-dot-com), I entered the address and *bam*. No lagged delays with larger-sized images, they just popped up. Previously, the page loaded somewhat "in order". Not anymore. I hit "Enter" and it was there. Nice.
cPanel loads fast and in checking the server load here and there, it is always below 1.00.
Support
As I have alluded to above, support is fantastic. The first ticket I submitted took a bit to be responded to which was worrying. Who knows what happened, but it was responded to, oddly, shortly after I mentioned it to someone. From that point, support has been lightning fast. As I think happens a lot of times, I have submitted a few tickets in order to get everything set up and going and they have all been responded to or updated within 15 to 20 minutes. I recently submitted a ticket to have my cPanel theme changed (it default to a RVSkin which I do not like) and it was resolved in, literally, one minute. Fastest support I have ever experienced.
Summation
Really the only thing I didn't like was that cPanel loads the green RVSkin which seems cartoony to me and I much prefer the original x3 theme. This was quickly changed so no biggie.
Everything else has been absolutely fantastic as you can probably surmise.
I look forward to being hosted with DTH and have a good feeling that my father and I will be with them for a long time to come.
Thanks to Jorge, Sebastian and everyone at Downtown Host!
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Oct 9, 2009
I have used Hawkhost in the past for a forum (pre-Litespeed change over) I was running and was very pleased. My boss needed a host for her site and HH was one of the first that came to mind. After a quick browse here, it seemed like a no brainer.
I'm happy to say that Hawkhost is still a great host for me and in some aspects, even better than before.
The thing that has really impressed me is the server and network speed. Both of the sites I have with them are purely static content and are noticeably faster than any other host I have used. Proof, to me anyway, that Litespeed really does make a difference. Uptime has been great as well - I'm sitting at 100% since August 26th.
Support is helpful, I have only needed them once for help with a weird directory issue.
I submitted the ticket as medium priority at 10:30 am, first response was at 11:14 and the issue was resolved at 12:08. Not as fast as some other hosts but still adequate by my standards. I wish they would have told me what the issue was, I have never run in to the problem before in 9 years of paid web hosting, but whatever. It got fixed and I guess that is all that matters.
I am signed up with HH for a year (for something like 22 dollars) so I will continue to update this thread as time goes by.
For verification purposes, the domains hosted with them are here and here.
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Mar 18, 2009
In this thread i would like to recommend about this company.
I was looking for a good anualy package in respectable price, and then Host-monkey offered a cheap deal and i said why not.
I just want to say that after i joined i got alot of help, anything i wanted and anything i needed.
The site contain realy good costumer system that provide many services.
After few days i decided to upgrade my plan and it was fast and courteous.
The server is realy strong and fast for me, even that im from far away land from usa.
I hope you will choose it too, you wont dissapoint.
[url]
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Mar 29, 2009
i am hosted at www.indwebhost.com since 2months. I got to say that they are a nice decent hosting with cheap price. I am currently on a $7USD/year hosting.
I have 1GB space and 10GB bandwidth. and in 2months i had no downtime or slow loading. never seen there server load go above 1.00, the max i have seen is 0.47
i suggest if you have a low hosting budget and less disk space and bandwidth. you should go for their $12/year for 5GB diskspace and 25GB Bandwidth.
You can also pay $1.25/month for 1GB diskspace and 10GB Bandwidth.
But you can find that for free also.
Edit: to much confusion so let me explain.
indwebhost.com is another newly domain created by resellerways.com
reselleyways.com were hacked and they lost all the databases. so they temporary created Indwebhost.com
so my account was moved to indwebhost.com servers. And now if you go to resellerways.com you can check the announcments about their lost of database.
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Aug 11, 2008
I would just like to say that PremiumReseller has outstanding uptime, service, and support. I have been with them for several months, and have had no issues. They respond to my support inquiries in an extremely timely manner, and they also have 24/7 live online support which comes in handy.
If you have any questions about my experience, please let me know and I will do my best to answer them. Their pricing is perfect, it is not too low as to compromise service, and not so high I wouldn't consider them.
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Sep 20, 2008
we finally did the switch to Hawk Host last night. The account setup went well and I talked to Tony personally about an issue I was having getting the log in for cpanel.
Got the site uploaded and everything fine. I did have an issue with some random php errors but submitted it to support and it was fixed before the end of the night.
Overall very impressed so far and the site seems to have a quicker load time that it ever has. Also can't beat getting 45% off thanks to the code in the hosting deals forum. I have a mailing list up and running and am looking at other scripts that might be useful at the moment.
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Jun 7, 2008
Today Im Going To Write My Review About Iweb
So Here We Go....
Network - 10/10
According To My Experience iweb provide a great and top notch services , their
Network rocks , Its almost over a Month With them, and i never had a single second downtime with them , my sites runs like butter on their servers.
Sales - 10/10
iweb sales is also very Good i really get prompt answers of my queries,never had any issue with my account manager , he always reply me with in 30 Min of my email , also their sales person are very friendly and helpful and always ready to figure out any solution
Reliability - 10/10what should i say now.... iweb rocks , like 2 months back i was searching for a host which can provide me best solutions , so that i can sleep with peace in my mind,and i was always unable to find that.but atlast i found all those features in iweb.and now i must say , i have peace in my mind,i sleep properly in Nights.iweb gave everything what i was searchings from long time
Support - 9/10
iweb really had a very good support i always get my request/tickets solved very quickly, i never got any negative answer from iweb.they are prompt in replies , but the reason why i gave 9 marks here out of 10 is because, they lack in live chat , live chat normally leaves in between.and that is what i don't like,its really annoying that we wait for 20,30 min and then they leave us without any notification.rest ticketing system is really good
Staff - 10000000000/10 ( yes they deserve This )
The is the best thing in i web Is , Their staff is soo friendly.means u will never feel that you are doing business with them,they deal like they are our very old friends,this is the best thing in iweb. i can assure you if once you joined iweb then you cant even think to change iweb...even not in your dreams
As they are rocking in every field
Suggestions
Some Of My Suggestion for iweb
1) please Try To start allowing proxy to
2) Please Try to improve Live chat system
MyConclusion
So All and all i can say that iweb is a great and reliable company it gave me a great platform to stay online in my business.and i can proudly say that Yes Im A iweb customer i really suggest everyone to try once iweb in your life, i can assure you that you will never regret
At The same time i would like to thanks Mr Martin Leclair He is the man with golden heart , he always help me , when ever i email him he replies me in under 10 min with best possible solution.when ever i ask him for any discount he never refuse , he is always ready to help everyone.i would really like to say
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Apr 18, 2008
Over 4 months ago I found myself looking for a new webhost, and through the help of this forum decided on downtownhost. I gave rave reviews based on initial contact, the ease of transfer, and of getting quick help from customer service. I was asked to post another review after a few months, so here it is.
I continue to have nothing but good to say about downtownhost. They have a thorough and easy to navigate self-help system. Their customer service is quick and freindly and managing your site is quick and easy. I've only had experience with 4 hosts now, but I can without hesitation say that downtownhost is "head and shoulders" above the others I've dealt with.
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Jan 21, 2009
I order a plan at Manadospace.com in 12.1.2008, they have 12 Day Money Back Guarantee,but when i ask for Money Back,they rufused!
In 12.18.2008,they mail me that I had been to move on new server with new quota for value hosting plan! But they deleted all my files without any back up.
In 1.4.2009,they close my account without any note or mail.I contact them and they tell me that because my main domain doesn't use they host,and it violate their TOS ,so they close my accout and delete my all files.But I can't find any words like "main domain can't use another host" at [url]termofservice.html in 1.5.2009.
now they modify point 11 of there tos,but I have a copy of there tos in 1.5.2009.
my site :[url
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Jan 9, 2009
I had purchased a small plan from then in order to keep some of my websites active while my servers were in use during the time shortly after selling my web host. Well about 6 hours after purchasing a plan, I received an offer from a friend to use some space on his dedicated server for the time being. Well I prompty cancelled my account with PeachyDandy and that is when the trouble started. I used the Cancellation form and promptly opened a ticket because I had not received a verification of the cancellation.
I also requested a refund since I hadn't even uploaded anything to there servers yet.
Here are the replies I received:
Hello,
You must submit a cancellation request by logging into your account, selecting the hosting service and clicking on the cancellation button and providing a valid reason for refund.
Ok, so I had messed up by opening a ticket... but I needed to provide a valid reason for the refund? This is a great contrast to what they state on their frontpage:
[url]
So after I receive the e-mail verification about the cancellation I reply with this:
Sorry to be a bother but do I need to open a seperate ticket to request the refund or will it be processed soon?
To which they respond:
You were suppose to submit a request for refund in your cancellation request. What is your reason for requesting money back / cancellation?
Me again:
My cancellation was submitted on 01/03/2009 @ 00:22. I included the refund request in there as well as the reason I believe. I am cancelling because I obtained a free VPS from my friend because I was unable to host all of my websites on your service. Thank you.
Then I receive this:
Hello,
We have reviewed your cancellation request for a refund which states you are getting a free VPS from a friend. This is not grounds for a refund and furthermore we are aware of you using our hosting as a reseller form and now selling your clients. This is prohibited unless you were authorized as a resell user.
WHAT? I don't mind the first part (not grounds for a refund with a no questions asked refund policy?) but the second part is the reason I am posting this. I was apparently hosting all 16 of my clients that I sold on January 1st to UmbraHosting on an account with 400MB of disk space and 4GB of bandwidth... BTW here are the screenshots of the 16 clients not including my websites: Disk Space ([url]and Bandwidth [url]
My final reply to them to keep with consistency:
What do you mean using it as a reseller? I only had an account for less than 6 hours before asking for a refund. If you check the bandwidth usage I never even uploaded any files. I sold my clients on January 1st, I placed an order for your plan a day after selling my company. And as for your refund policy: "45-day money back guarantee - no questions asked", this is also false. I was expecting something a little more professional.
I definately feel better now that this is out in the open because I had felt that I was calm and collected with not a bit of hostility towards them. I hope this thread was worth the $2.75 to them.
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Apr 21, 2009
I've been registered on here for about 4 years now, and in this time I have had 4 different web hosts. I've had a total is 7 hosts since I launched my first website back in 1999. I host 7-8 websites, and a few recieve substantial traffic due to them being "official" websites for music artists (one multi-platinum selling musician). In 2007, I found a fantastic hosting company based in the US, who were charging me a LOT of money each month for a Managed Dedicated server. However, last Xmas I decided to seek a cheaper alternative but with the same service, and I thankfully found it at;
www.sitemanaged.com
Now, I dont know if I should post this, just remove the thread if so. But since moving to SiteManaged.com in January 09, I am saving over half of the money I was spending with my previous host.... and the support is even better. Yesterday they kindly and swiftly fixed something on my actual website within 24 hours, that was an error caused by me. I have had 100% uptime, and the server speeds are the best I have ever had.
Total quality. I'll never look elsewhere to host my sites.
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May 29, 2008
I have recently left dreamhost in search of a more reliable and speedy host. The only thing I will be missing from dreamhost is their customer support which is very good. In fact I didn't think it could be topped by anyone...but I was proven wrong (at least so far).
So what host did I choose? Downtown host obviously (based on title : P). This is not a FULL host review, just initial setup and support which normally would be a huge ordeal for me without help.
Anyway, I bought my hosting a few days ago and requested a site transfer in their support ticket system. I was greeted within 10 minutes by the support team walking me through the steps I needed to take in order to get it going. Once I gave them the proper information, the transfer was done in under an hour for four-five sites. I then tried setting up the sites by connecting them to the new databases that they transferred my data into. Didn't work like I thought it would so I continued to mess around with it until I basically screwed up my initial database...oops. Another ticket to support and within 10 min I get a reply that they will transfer the sites and repopulate the database again for me. Very nicely I might add. No sarcastic emails because the dumb noob messed up his database or anything : ]
The new transfer was complete and I set up everything without a hitch (since I figured out what I did wrong).
All this was done through a series of around 20-30 support emails. Every one was answered often within minutes. None over 10 minutes. All were pleasant answers and none were snotty in the least. Thank you Jorge, Sabastian and Diego for helping me with the problems. Their support indeed beat the crap out of dreamhost's. I've rarely gotten a response that quickly.
My package is nothing to scoff at either. 5GB of space and 100GB of bandwidth for around 65+ a year. That's right a year. The sites have run perfectly so far and the speeds have been VERY fast compared to dreamhost's.
I'd say I am incredibly happy with my initial setup with downtownhost. I will post a follow up review in a few months addressing my experiences with reliability and such. I expect it to be another good review, as I haven't been able to find a negative one for downtownhost on WHT.
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Oct 30, 2008
can i get some review on www.leaseweb.com and can i host such website on there server
please go to www.rapidshare-search-engine.com to see what kind of search engine i have
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