PeachyDandy - 6 Hour Review Of A Not So Dandy Host

I had purchased a small plan from then in order to keep some of my websites active while my servers were in use during the time shortly after selling my web host. Well about 6 hours after purchasing a plan, I received an offer from a friend to use some space on his dedicated server for the time being. Well I prompty cancelled my account with PeachyDandy and that is when the trouble started. I used the Cancellation form and promptly opened a ticket because I had not received a verification of the cancellation.

I also requested a refund since I hadn't even uploaded anything to there servers yet.

Here are the replies I received:

Hello,

You must submit a cancellation request by logging into your account, selecting the hosting service and clicking on the cancellation button and providing a valid reason for refund.

Ok, so I had messed up by opening a ticket... but I needed to provide a valid reason for the refund? This is a great contrast to what they state on their frontpage:

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So after I receive the e-mail verification about the cancellation I reply with this:
Sorry to be a bother but do I need to open a seperate ticket to request the refund or will it be processed soon?

To which they respond:

You were suppose to submit a request for refund in your cancellation request. What is your reason for requesting money back / cancellation?

Me again:
My cancellation was submitted on 01/03/2009 @ 00:22. I included the refund request in there as well as the reason I believe. I am cancelling because I obtained a free VPS from my friend because I was unable to host all of my websites on your service. Thank you.

Then I receive this:

Hello,

We have reviewed your cancellation request for a refund which states you are getting a free VPS from a friend. This is not grounds for a refund and furthermore we are aware of you using our hosting as a reseller form and now selling your clients. This is prohibited unless you were authorized as a resell user.

WHAT? I don't mind the first part (not grounds for a refund with a no questions asked refund policy?) but the second part is the reason I am posting this. I was apparently hosting all 16 of my clients that I sold on January 1st to UmbraHosting on an account with 400MB of disk space and 4GB of bandwidth... BTW here are the screenshots of the 16 clients not including my websites: Disk Space ([url]and Bandwidth [url]

My final reply to them to keep with consistency:

What do you mean using it as a reseller? I only had an account for less than 6 hours before asking for a refund. If you check the bandwidth usage I never even uploaded any files. I sold my clients on January 1st, I placed an order for your plan a day after selling my company. And as for your refund policy: "45-day money back guarantee - no questions asked", this is also false. I was expecting something a little more professional.

I definately feel better now that this is out in the open because I had felt that I was calm and collected with not a bit of hostility towards them. I hope this thread was worth the $2.75 to them.