I paid for a VPS server for one month on LiquidWeb last week which didn't work from the off. After spending many hours with their support, they wouldn't fix it and made some excuse up. I requested to have my account cancelled and a refund on Day 1 but all week they've been making excuses up and are refusing to cancel my account, let alone give me a refund.
What should I do here? I don't see why I paid them $60 via Paypal for a VPS that didn't even work properly. I want a full refund.
I have been at liquidweb for a about a month and I HAVE to say. These guys are the best.
I have no affiliation with them and I feel obligated to post a review because I was jumping from one provider to another, trying to find a good VPS solution, until I found liquidweb.
Oh my god, I have posted more than 30 different tickets at the helpdesk and NONE took more than 10 minutes to be answered. Also, none took more than 25 minutes to be RESOLVED except one, which took about 8 hours to be resolved:
For this ticket, I request help with a third party application (clipshare). The technician said: Sure I can help! Poor guy. We exchanged more than 60 (sixty) emails in 8 hours. He worked together with me for 8 straight ours until the problem was completely solved. I actually felt sorry for the guy. I actually thought: "what if this guy have to go? does he have a family?".
I have never seen something like that. The only way that liquidweb.com can be better for me is if I don't have to pay for my VPS. Actually, if they double the price of their VPS, I will gladly pay.
I found that the do not provide good first. I ordered a new VPS1 plan with their promotional offer on WHT. Ordered was setup on time after getting verification call from them. I selected fantastico in order form and now I found there is no fantastico installed. I asked few other query like bind is failing since server setup and there is no reply. My tickets are pending since last 4 hours. There is only Sales people are on web based support. One of them connected me to the technical support through phone but it's been another 30minutes and there is no reply.
I highly suggest not to go for LiquidWeb for VPS. I am checking if they provide moneyback as I need to use this option ultimately.
I currently have a shared hosting plan at Liquidweb, and am considering upgrading to a VPS. After reading countless threads, I narrowed my potential hosts between Liquidweb, and Knownhost. Liquidweb won out mainly due to my extremely happy experience with them, though I do have a couple of questions.
I have been using shared hosting exclusively for years and it has served me well. I am now running a site that is gaining popularity and find that shared hosting is insufficient for my needs. Problem is, I know nothing about having to manage a VPS. I have read horror stories about having ones box hacked or exploited for some sort of zombie spam machine.
That being said, having a “Fully Managed” VPS sounds great. I read through the tutorials, mainly the “HOW TO: Secure and Optimize your VPS” and feel even more overwhelmed due the vast amount of tweaking that needs to be done in order secure a VPS.
While looking over the specs of VPS #1 on the Liquidweb site, they mention that their VPS’s feature “ServerSecure”. My question is:
Is “ServerSecure” secure to the point where I don’t need to manually add the myriad of tweaks listed in the above mentioned tutorial?
This is all new to me. I am interested in learning how to take care of a server, but I don’t want to be exploited in the mean time.
Also, my site is running two installs of Wordpress with a moderate amount of plugins. I run one for production, and one for testing puposes. I also run Mint. All have MySQL databases. While I do not currently have wpcache installed, I do plan to install it after moving to a VPS.
I have tentatively decided on VPS #1. My only worry is the amount of RAM included in the package. I found the “LiquidWeb: 10 Year Anniversary Special” thread in the “VPS Hosting Offers” forum and noticed that the RAM is upgraded from 256MB to 384MB, but I am worried that it may not be enough. I would like to have the specs of a VPS #1 server, but have the RAM (512MB to 768MB) of a VPS #2 server. The thing is, the VPS #1 configuration page does not allow me to upgrade the RAM beyond 384MB.
Will Liquidweb allow me to upgrade just the RAM of a particular server?
I realize that I could contact Liquidweb sales reps and ask, but I thought I would bundle this with my other question here first in the hopes that someone might know.
I just got a second server with them and all was fine until I logged into WHM today and got some message about missing A-Hostnames?
This was never there before. All seemed fine for about 2 weeks.. Things still look OK I think..
I ask for support but the support is really confusing and they dont explain things. My first server runs like a champ but it took them a month to sort out hostname issues with my first server.. They configured wrong....
Now here we go again...
to ensure things are properly configured..
Also, Im running a script on the first server that works fine...
On the new server it just doesnt work.. The script company is saying curl and ssl aren't enabled on the new server? I'm not sure what this means..
I have about 30 websites under my belt right now with ixwebhosting.com. I have 1 account but nearly 30 sites linked to that account - yes yes, means it is VERY slow because a) it's on a shared server, and b) there are literally thousands of sites on my server (did a reverse Ip lookup)
I've just recently started a new forum which has taken off, to the point where the database cannot be pulled up half the time because soo many people are on the server. This is NOT good. I'm missing out on revenue that could be gained, and since I'm advertising/marketing this site, it sucks even more!
So my question is - I'm goin to move all of my websites to a dedicated server. I thought about a VPS, but for $30 more monthly I can have a dedicated with a gig of memory, yadda yadda yadda...
Should I use 1and1.com? They are $99.99/monthly, or should I use someone else? Who else can compete at that price? I get everything I need with 1and1, including enough hard drive space, enough ram (for now), control panel, etc...
I'm a n00b in the dedicated server world, so help would be great. I plan to purchase a dedicated server within the next few days, and so far 1and1 has been my best bet when it comes down to money.
I need some quidance and suggestions to pick right provider
My main and important basic needs
-fully managed (because i dont have much knowledge about servers) -Quick response and good support (very impotant) -best uptime(very important) -space least 20 gb -ram 512 -Budget round 50-75$
PS: Eapps giving me plus point if i host my existing java small application or do just some practice
Let me first say that I'm a big believer that (in todays age) buying something should be simple. It shouldnt be complicated or difficult. If I want to give someone money, then I'd hope they'd take it and provide me a service.
Not at liquidweb.
After reading a bunch of different opinions, we finally opt'ed to try out LiquidWeb's VPS service. The price was decent, the services looked right, and the reviews on WHT were really good.
I submit my order - wait for my confirmation call.
I get that call, but it is left on my office phone (the number I used to sign up with). No problem, I call LW back at the number they left and proceeded to complete my order.
The person who answered said they needed to call me back on the number that was submitted with the order. My office is 45 minutes away, and I asked if it were possible to leave me a message or something else so that we could play with the VPS over the weekend. No.
<conversation> So my only option is to wait until Monday?
Yup.
Could I cancel the order and resubmit with a phone that I'm sitting next to?
Yup.
So what's the difference?
Don't know.
Ok - let's cancel the order and I will try another host that wants my money.
Ok.
Do you need my name?
Sure. </conversation>
And that's it. I asked for an email confirmation, and we'll see if I actually get the account cancelled or if this evolves into a nightmare.
It may sound like I'm being hard to deal with. I certainly can appericiate the value of validating an order. However, tell me that, or give me a way of proving an alternate number or verification mechanism (maybe to read the CV2 number on the card?).
First impressions are everything for us.. In a day and age where there are literally hundreds of vendors who can provide the same thing, I'd think these kinds of issues would be a thing of the past.
Say what you want about 1&1, but they have always given us what we needed when we needed it.
Mosso - samething.
Now that we have ruled out Liquidweb, anyone have any suggestions for a good VPS provider? We were also looking at Virpus, but decided against them with the recent talk of all the "migration" troubles.
I am looking at a dedicated server from serverbeach or a vps from liquidweb
"web stuff" i run a website in which only my friends could access the site is using gallery with about 3,000 pictures from local car shows
the monthly visits is under 80
"email stuff" one important thing is eye candy which one has a better email gui because i am willing to pay up to $100.00 per month for a flashy email gui
currently hosted with gate.com and they suck and my friends showed me 2 programs called zimbra & smartermail which look so cool and they told me you need a server or vps
and if you are wondering i am a college kid so that's why this post sounds so stupid but it's real
So, I plan to switch to one of those two dedicated server hosts. I am not sure which one is better. I kinda like them both, but have no experience with them. What do you think?
Liquidweb.com offer:
Processor: Intel Q6600 QUAD CORE Memory: 2GB DDR SDRAM Hd1: 120GB 7200RPM SATA / 8MB Cache (+Upgrade to 250GB drive) Hd2: 120GB 7200RPM SATA / 8MB Cache (+Upgrade to 250GB drive) RemoteBackup: 50GB Remote Backup (+Offsite Backup) OS: Linux - CentOS 4 ControlPanel: CPanel / Web Host Manager (+ServerSecure) (+Fantastico/XController) SetupFee: $350 Setup Fee Monthly Fee: $249 /mon
Wiredtree.com offer:
CPU E6420 (Dual-Core 2.13Ghz 4MB Cache) 2GB ECC DDR2 250GB SATA II 7200 RPM 16MB Cache 250GB SATA II 7200 RPM 16MB Cache 100 Mbs Public + 100 Mbs Private 2000 GB Transfer $199 setup fee 247$ per month Fully managed Linux CentOs, MySQL
I am leaning to Wiredtree because they are new and small company (i think) and I think these new companies are quite nice to their customers in fullfiling their needs but that is non objective opinion. Both companies have good reviews out there. So it's simply choice of user experience with them.
So, in your humble opinion which one should become my favorite host for the next few years.
Hello everyone, i would like to know if the forum has users from Europe and that they have dedicate server at Liquid Web. I have few dedicate servers at liquidweb and in past 12 months I have big problems with speed with these servers, and with speed to them. Speed download / upload sometimes does not exceed either 512 Kbps and sometimes download or upload from liquidweb server can be only 10 kB/s.
Loading of some pages can take for 1 minute. I opened a ticket for this problem, but the Support feedback told me that this is quite normal for my distance which I consider totally unacceptable. It is acceptable that the ping must be large, but low speed is simply unimaginable.
I was wondering what people thought of Liquid Web, my friend has his site (twivo.com) with Liquid Web and says they are absolutely amazing. But I want to know what other people think of them.
I work for a medium sized non-profit organization. We are currently looking to upgrading our hosting. These are our requirements:
- 2 gigs of storage
- 15-20 gigs of bandwidth
- PHP/MySQL
- SSH access
- As fast and reliable as possible
Our budget is up to $30/month, but I'd like to pay a little less if possible. Most importantly, we need the hosting to be fast and reliable. Our website is built with PHP/MySQL, and right now it takes forever to load anything. It seems that Medialayer and Liquidweb keep coming up as reliable and fast hosts, so I'd like to hear your thoughts as to which you think would fit our organization best.
We need to move couple of sites from their current platform. If you had to pick either HostMySite or LiquidWeb, which one would you choose for shared hosting?
we have a vps hosting package through liquidweb which offers 200gb of bandwidth.
Recently we got a bill with an overage fee of $2527.5 for 3370GB additional bandwidth. I looked at all the cpanel logs and since we had the hosting account we never went over 10gb including the month they said we went over 3370 GB. I put a ticket into liquidweb and they said we launched "Multi-media services" during the same month of the overage, resulting in the overage. We did no such thing, the only thing we did was add content to our website. In the end they want us to pay the bill without offering any log or idea where the bandwidth came from. I'm just wondering if theres anything we can do other then just taking a bill for $2500 of unknowns.
no needs to go or to stay with a poor company like liquidweb, all i can say about liquidweb is: "They love money more, more and more then a customer"
They stop to offer a money back guarantee. why? a man from liquidweb may tell us. any way, i cancelled my vps, they took my money, hope you enjoy (LIQUIDWEB)
My company went with Liquidweb over 3 years ago on the strength of positive recommendations given in this forum. For the most part things have been good, but service and quality have visibly deteriorated in the last few months, and I feel that the community should know. Here are a few examples:
1) We ordered a new dedicated database server from Liquidweb. It started crashing randomly, requiring a full system reboot. The only software we were running on this server was Postgres, which doesn't typically halt linux systems. The first time it crashed we chalked it up to a fluke. The techs at Liquidweb said it was probably "due to serverload", even though this server wasn't heavily stressed at all.
A few weeks later it crashed again. I talked to a Liquidweb tech and he said there were some weird hard drive related messages on the terminal in the datacenter. He said he would have a systems restore "specialist" look into it. This was at 3AM in the morning. The next morning, the server was back up, but we wanted an explanation for the down time. Another Liquidweb tech put us in touch with a systems restore specialist, who said that "we don't know went wrong. the error seems so sporadic that we cannot debug it without an error message." I asked him what happened to the error messages that were on screen the previous night. He said that someone had reboot the system without taking note of the error messages! So basically, his attitude was to wait for it to crash again, rather than proactively try to solve the problem!
I grew frustrated with them and asked him to run an HD scan to check the integrity of the disk. He said that they didn't really have any tools to do that except for one, and seemed reluctant to run it. I told him to do it anyway. It turned up massive failures with the integrity of the hard disk (on this, our brand new server). The fact that I had to basically tell him how to do his job to get our server back running was not the kind of service we were paying for.
2. This morning. For no reason, one of our webservers was unable to contact any of the internal servers in our network, resulting in downtime. I called a specialist at Liquidweb. He didn't know what was going on. I asked him to check the network cables, because the servers were still accessible via their remote ips, just not on the internal ones. He went down to the server room and said that the network cable from our webserver to the switch was simply unplugged. I don't even know how that could have happened, given the fact that it had been working fine for months, and we hadn't had any changes of hardware. Don't these cables snap in with a clip? Can someone explain to me how that is possible short of someone tripping over the wire, then failing to put it back in?
3. Now. The Liquidweb network has been down for an hour. Completely down, inaccessible. This must affect hundreds of sites. The explanation, given on the support page (liquidweb.com/support), is:
"We are currently experiencing latency and packet loss affecting portions of our network. Our network engineers are currently working on the issue and we will update this page as more information is available."
It doesn't seem like a latency or packetloss issue. It's a connectivity issue. Their network is down. Their Dedicated SLA guarantees 100% uptime. I'm not a network expert, but this would seem to imply some redundancy or failover. Which should prevent this currently impossible situation from happening.
We have multiple servers with them, and are currently spending thousands of dollars each month. Given that Liquidweb is more expensive than many other alternatives, a material portion of our monthly fees go towards that unseen "premium" of quality service and quality technology that now seems to be rapidly falling.
I signed up with liquidweb 1 months ago and i have vps with them,
Support 11/10 liquidweb support is by far the best I've ever had in my 3 years of hosting sites. It is quick (few minutes or less) and solves the issue the first time., they offer phone support! I cannot stress enough how great the support is.
Price 10/10 You can see for yourself that the prices are very nice. Best bang for the buck.
Product Quality is very Excellent 10/10 i'mn very happy with liquidweb and i Recommend any person to try his services
I want to get a windows vps and their offer is the best I've found yet. I've already sent them an email with plenty of pre sales questions (I hope they'll answer the technical ones too) but I want some feedback from the people who already have the Windows Vps package from them.
I know LW has a good reputation around here but most of it seems to be based on the Linux package. Could a current (or ex) customer tell me more about his experience with the windows package from LW?
i have problems with liquidweb, and their staff are not able to fix my problems. My server goes offline almost each 2 hours. They tell me that i have to many users on my websites.
please let me know if 5000-10000 uniques per day ( on entire dedicated server ) is to much
i have webmaster plan 1 from liquidweb
Strange thing is that i am running this server from almost 6 months without problems, and i have the same amount of users coming to my websites
I am considering moving my websites to another company. I don't know exactly on which company should i go. but i am interested in a company who can help me to move the websites from one server to another ( i have almost 70 websites )
2-3 big websites, and the other ones only small websites
I have a server qith liquidweb. Recently I'm getting the message..
host.domain.com used an invalid security certificate.
The certificate is not trusted because it is self signed.
Error code sec_error_untrusted_issuer
Liquidweb is tell me I need an SSL certificate? I don't get it sicne I have a new server with them that doesnt get this error and another older one that doesnt get the error.
OK find]e, whatever.
I have free SSL's at namecheap from positivessl. Can I use this on my host.domain.com and will it give ssl to all the domains on the server?
I have a decent sized ecommerce site..but in all reality a dedicated server is likely overkill. Still I like having room to grow. I am looking for a linux setup (preferably red hat) with Cpanel. I need something managed...with decent support. I can do very basic stuff..but I am also busy owning a business..and do not have time to really figure out how to maintain a server. I need someone to answer questions quickly..or do it for me. Seems these the Planet and LiquidWeb are two of the biggest ones. I am gonna say support is the big issue here...who would be most likely to help me do whatever it takes to keep my site online no matter what.
