Host Will Only Update Domain Name Server (DNS) In Batches, Takes Several Hours For A DNS Change, Normal?

Feb 10, 2009

Host will only update DNS in batches, takes several hours for a DNS change, is that normal?
Well today my mail stopped working and it turns out the A record for mail was deleted. How it got deleted I don't know.

I called my host and after speaking to 2 techs, they said that have added my request to a batch, and that would update in a few hours.

I said to him, batch? What can't you do it instantly?

He said thats not the way their DNS works and any DNS change would affect thousands of other sites they are hosting.

Does anyone know what kind of dns system these people could possibly have where they can not reload a single zone?

And by affected, I think he means the sites will go down for a minute or so, while it relaods every zone. Is this really the case, or are these people just idiots?

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