I just signed on with HawkHost.com on a three-month trial basis, with their Basic shared hosting account. I'm so impressed so far that I think they deserve a review. Obviously I only just joined today, but I've had enough interaction to write a very preliminary review, which I'll update in the future (probably around the three-month mark, and perhaps thereafter if anything changes).
First off, Tony Baird, CEO of HH, answered my pre-sale questions promptly before I pulled the trigger. I was impressed with the HH site itself, which has the nice touch of actually listing each individual server they own--its specs and what purpose it serves in their company (hosting, VPS, etc). This, in combination with the other good reviews I read online, led me to believe I'd have a good experience here. (the only thing I didn't like about their site is that it's a bit obscure to navigate--for instance, it took me a little bit of time to poke around enough to find their AUP and TOS, but that's just because of the way their HTML menu is designed--once I found it, I realized it was easily accessible all along, I just hadn't poked around in the right place).
So I signed up. Amazingly inexpensive, if I'm not mistaken--the three month trial, with a coupon listed on their site, was a little over $9 USD (!). I won't go into detail about what that gives you, for fear of sounding like an ad--you can go look it all up on their website. Suffice to say it buys you quite a bit if your needs are relatively modest like mine.
A nice plus when signing up--you get the choice of picking where you want your server account to reside, Dallas or Washington, D.C. I'm not sure if other hosts do this--perhaps this is more common than I'm aware of, but it was a nice surprise for me. In any case it doesn't matter a whole lot since both locations, from what I read on their company forum as posted by their users, seem equally fast.
Setup went smoothly, payment and DNS redirection went smoothly as well. Within two hours everything was set and I was up and running. I checked my website (www.infinitives.ca) and it seems fast enough for me. Unlike my last provider, they are running the latest version of cPanel.
I was able to restore my cPanel backup from my previous provider with no problem. However there did seem to be a glitch when trying to restore my email forwarding and filters. I think this wasn't due to HawkHost--almost certainly this had to do with the cPanel version discrepancy, or perhaps the initial backup at my other provider went awry and I wasn't aware of it. In any case, it was an exceedingly minor problem, but it led to my next nice surprise--the level of support.
I submitted a ticket, and almost IMMEDIATELY, Cody (their tech officer) responded with an offer of help. I couldn't believe it. With my old provider, it'd take me sometimes over a day to get a response to an email (and there was no ticket-opening system with them either). Cody was helpful, patient, and is obviously on the ball.
I have a feeling HH is one of those "Goldilocks" hosts....not so big that they're ginormous behemoths with overcrowded servers, and not so small that you feel like they're running a hosting company of their laptop. They seem just about the right size.
By the way, forgot--another nice touch is their level of communication with users. They use their forum (which I already mentioned) to communicate outages and maintenance and such, with notifications saying when things are going down, how long they're anticipated to be down, and then notifications when they actually go down and come back up. Cody and Tony also both seem to be highly active in that forum in terms of responding to user questions. This level of communication is incredibly refreshing to see.
So there you have it--initial impressions overwhelmingly positive. I'd score a 9.5 out of 10. I'm hoping the rest of my stay is as pleasant as Day One.
I've been with HawkHost for about 2 months now, and have not had a single issue to speak of. Extremely knowledgeable support staff, very friendly and personable in answering questions, and they certainly don't make you feel 'stupid' for asking about whatever issues you're having.
They give ample warning for maintenance, and I've had no downtime outside of specified maintenance windows.
Very competitive on price and services offered as well. Though I've only purchased their basic package, it looks like they can cater to all needs
Anyone looking for a good, reliable host, give Tony and the guys at HawkHost a shout.
I have been with Hawkhost for around a year now and they are by far the best web host that I have ever had. There support is by far the best that I have ever talk with. They go the extra step, I have used the there live support over 20 times with questions and comments. Every time they answer quickly and if they did not know the answer they would do there research. They even knowingly helped troubleshoot one of my gaming servers that is hosted on another provider. If there live support is off line, I send them a email and it usually gets back to me in less then 10 mins.
I've been hosted on Hawkhost since last year (exactly as it will be expiring on October) and they have been great. I don't regularly check my own website but everytime I do, it's up and running. They were so good I never even had to contact them (only in the beginning because of site transfer). I even forgot what I was hosted on because the whole year just went by so smoothly.
I have a website hosted at bluehost.. I've just got a new website that I would like to host ielsewhere.
I hadn't had major problems at bluehost only that I have a coppermine gallery there and occasionally my site goes down due to CPU usage, although I removed all the fancy stuff that uses resources like random images, votes, comments, etc..
anyway, I don't think it would be a good idea to have another website with another coppermine gallery under the same account so I was looking at Downtown Host, Hostgator and Hawkhost... or any other recommended host to move my second website, I will leave the first one at bluehost
What I'm looking for is great customer support, no more than $10 a month, can handle coppermine better than bluehost, I dont need more than 200 gig of bandwith and I don't need more than 2 gb of space
This is only a small review of me for hawkhost.com. I had used their Standard VPS for 4 months.
I ordered a vps and got my vps after a hour. Good for me.
First ticket, i asked them for setup lxadmin/kloxo for me and they did it in next two hours. Good for me.
Second ticket, i asked them for setup some php modules for me. They didn't do it for me, but they teach me how to setup it, and everything done. Not bad for me.
This month i had some attack in my site, and i asked them to buy some traffic, and i paid $24 for 200GB ( i think their BW is not cheap ), but addition 200GB is not enough for me, this time are days end of invoice, i asked them to give me 20GB BW free, and they accept. Good for me.
Downtime : I don't get any downtime in 4 month. Excellent
At this time, i've request them for refund because i'm no longer use my vps. I ask them today and my current invoice will expire tomorrow. They accept and they give me refund $18 to my paypal account. Good for me.
As some of you may have noticed I have just signed up with Hawk Host. I had a question about the way the name your home directory. Lets say my full name is Chad Hawk. They have named my home directory /home/chadhaw . Is it normal for them to leave out the last letter of my last name or is that a typo. Or for that matter does it matter at all.
i will be hosting a portfolio website so i need a lot of diskspace for photos, videos, and other files of the sort. i think bandwidth is pretty important as far as video watching goes, and i would like to have fast upload speeds.
So, I switched off of one of my providers for my website about a month and a half ago (I won't mention their name). From my previous host I switched to HawkHost.
HawkHost was amazing throughout our entire month and a half stay. When we first went to them, they converted one of our domains into a subdomain and transferred all of the files for us and did a tremendous amount of extra work they didn't have to do. They were quick at responding and their servers were blazing fast. Unfortunately, they had to pack up our stuff for us and we had to leave due to a DDoS attack. But they didn't kick us out before trying some measures first to help prevent the DDoS attack. During the attack, my website still remained online and a lot of the traffic was being thrown out by the security measures they put in place for me for free. But the attack got through those security measures after 24 hours and took down their servers. Even after we left, the IP was still getting hit and they had to null-route the IP address. We do thank HawkHost for attempting to stop it, and we do not hold any grudges, infact we're very thankful they did what they did for us!
Overall Experience with HawkHost.com: Support : 10/10 Network Speed : 10/10 Uptime (for the month and a half we were there : 10/10 Willingness to help : 10/10
Now! After HawkHost confirmed the attack has stopped, we set our website at a different host. I hope it doesn't get attacked again, because switching hosts isn't the top item on my Fun things to do this Friday. We switched to IGXHost.com
Our current experience (only been 24 hours): Great support, we ordered in the middle of the night and they transferred our account within an hour! (It's not a small account either). The staff was very helpful and quick to respond which is amazing because it was 1AM. (HawkHost answered in the middle of the night too). Not really sure about anything else except their support, I will update you guys! But so far IGXHost and HawkHost are about the same quality in support (exceptional!).
Anyways! I'll keep you guys updated.
We here at Data Host Direct would like to thank the staff at IGXHost and HawkHost.
I've just passed the 6 month mark with Hawkhost this week. I signed up with a coupon that was floating around that made the deal hard to pass up.
I have a small business shopping cart based site that receives an average of 70 visitors/day which uses 40MB bandwidth/day or roughly 1GB/month. I'm on the standard package which currently gives me 3GB/month storage and 30GB/month bandwidth. It's not a large site by any means, but I need it to be up 24/7. I also have 4 domain add-ons, but they get very little traffic. FYI, I have my domains registered with godaddy.
The first week I opened a ticket requesting that ssh be enabled. My ticket was updated with a "we're on it" response after one minute, which appeared to be from an actual human, followed by a resolution 2 minutes after the ticket was opened.
Later the same day I submitted another ticket regarding setting up email in a particular email client - that was responded to and resolved in 5 minutes.
A month later I had an email bounce issue that I needed some help investigating. Two hours later it was responded to and resolved.
Since then I haven't had to contact support. I have a monitoring alert system to notify me of any downtime. It's alerted me one time in six months and by the time I sat down at the computer to check, my site was back up. With my previous host, it happened on what seemed like a bi-weekly basis.
I just referred somebody to sign up with hawkhost today - something I'd be worried about in the past with other hosts.
I have no complaints to speak of and it's tough to beat the price/reliability ratio. Keep up the good work!